Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Progent's IT support services for small organizations in Palo Alto are concentrated on customers who need quick and affordable assistance for network dependability, security, efficiency, administration, or recovery. The following short selection of Progent's engineering support services and networking expertise will give you a sense of how Progent can help you to enhance the competitive value of your information system.



  • Progent's MS Exchange Server hosting services offer a world-class data center with redundant power and cooling systems, 24x7 staffed security and operations center, and failover access to Internet backbone service companies. Hosted Microsoft Exchange servers are configured as virtualized servers for service continuity, smooth scalability, and rapid restoration. Progent's services feature integration with your network, connectivity with handheld communication products, automated monitoring of performance and security, spam and virus protection, patch and service pack management, Contact Center support, daily data backup, and full email administration support.

  • Microsoft Internet Security and Acceleration (ISA) Server and the newer Microsoft Forefront TMG are discontinued software solutions that include an application-layer firewall that can guard systems from external and inside attacks. Both platforms perform in-depth examination of Internet protocols to uncover attacks that routinely evaded legacy firewalls. ISA Server 2006 was superseded by Microsoft Forefront TMG, which was built on ISA Server's technology while providing a variety of enhanced features. Forefront TMG has in turn been retired by Microsoft, and the gateway security features provided by the product are now typically taken over by purpose-built hardware appliances from vendors that include Cisco, Barracuda, SonicWALL and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services configuration and support.) Progent provides online Microsoft Forefront TMG support services and Microsoft ISA Server consulting services to help you manage and troubleshoot your legacy firewall environment, and Progent can help you to upgrade efficiently to a modern firewall solution by providing planning, integration, optimization, training and troubleshooting.

  • Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, operates as the core of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express offer a modern IP-PBX by integrating tightly with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM experts can help with any aspect of Unified Communications Manager setup and troubleshooting in areas such as integrating Voice over IP phones and video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, creating UCS server clustering systems for high availability, and integration with Exchange Server.

  • Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting to assist organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

  • Progentís Microsoft certified consultants can offer organizations of all sizes expert MS SQL Server 2008 help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that facilitates the rapid development of enterprise-grade business applications that offer your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to providing expertise, maintenance and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT network. Progent can also assist your organization to carry out a cost-effective move to Microsoft SQL Server 2016 or an upgrade to SQL Server 2014 from older versions of Microsoft SQL Server or from other database platforms.

  • Progent's business application software experts can help your company to setup an e-commerce system that is protected, dependable, and responsive. Progent can also help you to architect a web site that is integrated with your sales and supply chain software to reduce the expense and increase the reliability of on-line B2B, business-to-consumer, or buy-side to sell-side commerce. Progent can help you architect custom web software based on industry standard programming tools or tailor popular applications so that they address your specific business needs. For database-driven web applications, Progent offers the services of Microsoft SQL Server developers, Oracle developers and DBAs, MySQL experts, and Microsoft Office Access application programmers.

  • Progent offers high-level remote expertise for business continuity planning, validation, and training to help your company to prepare for possible catastrophes, minimize downtime for your most critical IT operations, eliminate data loss, and comply with examiners' letters and business obligations. Progent's business continuity experts can work closely with your executive and IT administration staff to perform risk and business impact analysis, identify dependencies, specify human and physical assets required to operate your organization, determine key IT services and specify acceptable recovery times, select hot backup centers, configure secure remote access capability for crucial workers, plan emergency notification systems and define duties for staff, write a complete recovery and test plan, and provide training for key people to execute your business continuity solution. Progent's Windows Server 2016 disaster recovery experts can assist you to create an affordable disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's Azure public cloud.

  • Progentís business information reporting consultants offer remote and on premises consulting to assist your organization with any aspect of BI reporting ranging from troubleshooting or enhancing applications to designing and deploying an advanced business intelligence environment. Progent's BI consultants can assist your company to maintain your current BI environment, help you to upgrade reports from a legacy reporting platform to a modern solution, and provide custom remote mentoring to meet your individual requirements. Progentís management reporting consultants can provide expertise in the leading BI reporting tools including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Builder.

  • Progent's MS Exchange Server 2016 migration consultants and Exchange 2013 consultants can deliver low-cost remote and on-premises support to implement your migration to Exchange Server 2016 or Exchange Server 2013, produce comprehensive documentation of your new email environment, train your network support team and users to get them ramped up quickly on Exchange 2016 or Microsoft Exchange Server 2013, and offer continuing management consulting and engineering support.



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If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are in need of technical support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 650-543-0400 or visit Contact Progent.
















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