Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Progent's Computer Support Offerings at a Glance
Progent's Computer Support expertise is geared towards small and midsize businesses who require rapid and affordable assistance for system availability, security, performance, or maintenance. The following brief examples of professional support and information technology expertise will give you an idea of how we can show you how to enhance the business advantage of your computer network.

• Progent's redundant connectivity experts and Cisco CCIE-certified consulting experts can help you install the latest connectivity technology to implement cost-effective fault-tolerant Internet connections.
  
  
• Progent's Apple and Microsoft certified consultants can help you setup Entourage email and Microsoft Exchange so your Apple Macintosh users can collaborate with co-workers who run Outlook. With Microsoft Entourage 2004 for Apple Mac, you can get and send email, search your Exchange global address list (GAL), import email addresses, synchronize up your calendar and invite people to meetings with your Exchange account.
  
  
• Operations Manager improves the availability of business-critical applications by proactively identifying and helping to resolve issues before they can impact a server. MOM can optimize system performance by verifying predefined performance thresholds and usage patterns on key servers, allowing network managers to be more proactive in adding performance-hungry resources and to remove problem areas before they cause unanticipated network bottlenecks. However, installing Operations Manager to take complete advantage of this advanced monitoring software can be a challenge. With over five years of prior experience with the NetIQ technology upon which MOM is based, Progent's network consultants can help you select appropriate MOM architecture, deploy and configure Operations Manager, and develop customized rules, scripts, reports and alerts for your business. Progent can also document MOM's server monitoring policies and procedures.
  
  
• Progent's IT consultants have extensive day-to-day experience working with leading ISPs and telecommunication companies delivering a broad array of WAN and Internet connection options, including Cable Modem, ATM, DSL, wireless, SDSL, T1, T3 and VPN solutions to support our clients' multi-office networks and Internet connectivity, and voice communications needs. Our Internet, telecommunication carrier and collocation supplier experience includes Broadwing, Cable & Wireless, Genuity, Level 3 Communications, MCI/UUNET, SAVVIS, SBC Pacific Bell, Verio, and XO Communications.
  
  
• There are over seventy-five secure Internet Data Centers in Northern California, and Progent's Enterprise Data Center consulting team can improve your system’s reliability and performance by helping you choose a Data Center that meets the specific requirements of your enterprise, including geographic location, space, connectivity, affordability, and value-added features and services.
  
  
• Progent offers a selection of System Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management application platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your system.
  
  
• In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert help for products from other major Firewall and VPN vendors including Checkpoint Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec-Raptor.
  
  
• Completing the install MOM 2005 can be a challenge. With over 5 years of experience with Microsoft Operations Manager deployments, Progent's certified technical staff can help you choose appropriate Operations Manager components, install and configure MOM, and create custom rules, scripts, reports and alerts for your business. Progent can also document MOM 2005 server monitoring policies. You can outsource problem response to Progent's Microsoft-certified technical team. With years of network management experience, these IT experts can also act efficiently on the information generated by MOM to keep important servers running smoothly. By evaluating trend reports and responding efficiently to notifications, Progent can fix emerging issues before they cause downtime or fix critical issues as soon as they occur. In most cases, Progent can resolve problems remotely, reducing time and expense. For major problems requiring on-site support, Progent can quickly, send a field engineer to the location of any business in Northern California.
  
  
• Whether it involves architecting network infrastructure, setting up or outsourcing a Helpdesk, rolling out a new Exchange system, or building an on-line business application, outsourcing your network support services can contain costs and risks, allowing network service costs to expand in a more linear and manageable fashion than is possible by building up a large, all-purpose in-house IT staff.
  
  
• Progent's security consulting services include comprehensive security audits, business continuity, anti-virus defense and deletion, spam filtering, firewall technology, ISP relationships, data protection strategy definition, and building the infrastructure for secure commerce.
  
  
• If you are a Linux/UNIX applications developer, Progent can help you consolidate servers and take advantage of your investment in redundant servers by configuring a virtual infrastructure with products such as VMware. A virtual infrastructure allows Linux/UNIX developers working in a predominantly Microsoft-based environment to consolidate costly computing resources by segmenting servers into secure, isolated segments that are simple to manage and can economically and safely support an assortment of development operating systems including Linux and Solaris. Progent's network experts can help you designing solid physical and virtual network infrastructures that are perfect for developing and validating new applications.
  
  
• Progent's staff of computer network consulting experts can assist large enterprises plan, deploy and support major rollouts of key Microsoft technology such as Windows Active Directory, Exchange Server 2007, SMS 2003 and SQL Server 2005. Progent has worked with some of the world's largest organizations to successfully integrate mission-critical IT solutions based on Microsoft technology and can provide local consulting expertise for enterprises with branch offices in the San Francisco Bay Area
  
  
  
  More Facts
  
  

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are looking for computer support, information technology outsourcing, or professional expertise from a Microsoft or Cisco certified engineer:

Call 650-543-0400 or send email to information@progent.com