Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Progent's Information Technology Consulting Services in Summary
Our Network Consulting expertise is geared on small businesses who need fast and affordable solutions for network availability, security, efficiency, or maintenance. The following brief examples of consulting services and information technology experience should provide you with an idea of areas where Progent can assist you to enhance the business value of your information environment.

• Progent can help you with architecting, deploying, managing and troubleshooting advanced network solutions based on Microsoft Windows Server 2003, and can help your migration from Windows Server 2000 or from heterogeneous environments. Progent's migration, integration, update, support, and custom software services include system design, installation and deployment.
  
  
• Web site development consulting available through Progent's Experts Team include web design, web project management, ASP and Microsoft .NET programming, graphics design and creation, and 1-on-1 training in Microsoft FrontPage. Progent can also provide consultants who can you architect and setup custom eCommerce solutions.
  
  
• For mixed-platform environments that feature UNIX/Linux and Windows servers and desktop, Progent's UNIX/Linux-Windows integration, support and troubleshooting consulting services include network infrastructure configuration and support, support for Microsoft Windows Services for UNIX (SFU), remote computer network monitoring and administration, remote tech support and troubleshooting, on-site technical support throughout the San Francisco Bay Area, and Help Desk support services.
  
  
• For enterprise information technology network projects, Progent's methodology utilizes established industry project management models based on the sound practices defined by the Microsoft Solutions Framework (MSF). Highlights of Progent's MSF methodology for enterprise information technology projects are The Visioning Phase: Project Requirements Definition, The Planning Phase: Design and Architecture Proposals, The Developing Phase: Pilot Evaluation, Stabilizing Phase: Design Tuning, and The Deploying Phase: Implementation. For more details about the phases of MSF methodology, see Microsoft Solutions Framework project model.
  
  
• Progent charges a competitive hourly rate for network support services. customers are not forced to waste money with retainers or minimum commitments that often result in paying for support services that are never delivered.  Progent does not add a surcharge for after-hours or urgent service, and doesn’t charge for travel time except for emergency support where on-site time is less than four hours. Progent is experienced at supporting and troubleshooting IT network remotely, which eliminates travel expenses and reduces lost productivity.
  
  
• In conducting information technology projects for large organizations, Progent uses a phased approach based on discreet milestones in order to adhere to budget constraints, tight project schedules, and technical goals while minimizing business disruption. Progent's methodology takes advantage of field proven industry project management standards based on the best practices defined by the Microsoft Solutions Framework and includes scope definition, design and architecture proposals, proof of concept piloting, design adjustment, and expertly managed deployment. All phases are fully documented to provide a detailed record of technical services delivered and to ease in ongoing system management.
  
  
• Managed Server Monitoring is a type of co-sourcing that allows your internal network administration staff to benefit from the server monitoring services of an outside consulting firm. If your enterprise has a small internal support staff, Progent's Managed Network Monitoring co-sourcing package is a cost effective way to maximize network uptime, performance and security. For clients who utilize Progent's Managed Network Monitoring Package Progent performs a system assessment and installs Microsoft Operations Manager (MOM), sets up MOM server infrastructure to monitor your servers, provides Help Desk Call Center support coordinated with MOM, remotely monitors, diagnoses, and/or takes care of problems, and performs regular service maintenance including application of service packs and security updates.
  
  
• Progent has published a "Computer Network Outsourcing White Paper that summarizes the benefits a small business can derive from outsourcing IT consulting and other IT support services. To download a printable PDF copy of this document and find out how outsourcing can reduce expenses and improve productivity, click:
  Business IT Outsourcing White Paper (140 Kb PDF file).
  
  
• Progent’s team of Microsoft and Cisco-certified consultants average more than 10 years of hands on industry experience, in the trenches, of IT support, performing a broad variety of technical projects for a diverse array of customers. Each consultant brings a set of personal best practices from this extensive industry experience, and these are further refined by the company-wide best practices training that Progent instills in its consulting group. For large projects, Progent experts utilize the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into individual and manageable phases that lower the potential of a project getting out of control.
  
  
• Progent can help you create, justify and implement a plan to complete a migration to Windows Server 2003 from Microsoft Windows 2000 Server. For organizations in California, Progent's Microsoft-certified consultants offer computer help and information technology consulting support for the entire family of Microsoft Enterprise Servers, Windows 2003 Server, and Microsoft line-of-business applications. Progent's migration, deployment, update, support, and custom software development services include architecture and system design, setup and deployment.
  
  
  
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If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are looking for computer assistance, IT outsourcing, or professional services from a Microsoft or Cisco certified engineer:

Call 650-543-0400 or send email to information@progent.com