Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Progent's certified professionals can provide a wide array of consulting and technical support help for computer networks powered by any combination of Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Network support services offered to small businesses in the city of Palo Alto by Progent's team of seasoned engineering experts include:



    Progent's Cisco-certified consultants can help you to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the 802.11ac Wi-Fi standard, enabling you to get three times the speed for your Wi-Fi LAN while expanding the coverage area.

  • There are several hundred enterprise-level Internet Data Centers in the San Francisco Bay Area and major cities throughout the U.S., and Progent's Internet data center consulting professionals can enhance your network's fault tolerance and performance by helping you select a remote data center facility that meets the particular requirements of your business such as geographic location, size, communications, budget, and extra additional features and services. Progentís colocation center support services are designed for companies with hardware housed at collocation hosting sites and requiring on-demand on-site service at the colo site plus online help from Microsoft and Cisco qualified professionals. Progent offers a selection of co-location center support services including network architecture analysis, Windows and Linux server integration and maintenance, tech support for server and communications networking, design and deployment of high availability systems, architecting and implementing layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning high-availability server and storage cluster systems.

  • Progent's data backup experts can provide support for a wide array of utilities and services that deliver solutions for protecting Windows, Mac, and Linux physical and virtual servers and workstations as well as laptops and smartphones. Progent can provide help for all major backup platforms including Acronis, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, DoubleTake/Carbonite, MozyPro, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and FLARs. Progent can assist you to implement, enhance, or maintain data backup systems for a range of architectures such as on-premises, remote, cloud, or hybrid.

    Progent's certified Microsoft Office and Office 365 experts can help companies to integrate Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a seamless solution that offers quick ROI and promotes better business outcomes. Progent can help your company to interface Office or Office 365 applications with one another and with additional key Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you to resolve compatibility issues between different releases of Microsoft Office desktop and offers live online Office and Office 365 training to individual users or teams.

  • Progent's simple by-the-minute billing rates has complicated contracts, retainers or hidden fees. Many other support companies have minimum charges or other extra fees that increase support costs. For remote support from Progent during regular working hours, you only get billed for the actual time spent working on your problem. If it only requires ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you pay only for the time when Progent's team member is actually onsite solving your issues. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you may be charged for our expertís travel time, but not a higher emergency rate. Because Progent maintains a large pool of expert consultants located within the entire Northern California service territory, an available engineer is typically close by to help. Progent can also dispatch onsite technical support to most zip codes in the U.S. within 24 hours of receiving a support request.

    Progent has been providing SharePoint support since the first SharePoint product was published more than a a dozen years, and Progent has the scope of IT know-how to assist businesses of any size to design and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can assist you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine whether an on-premises, online or hybrid deployment is best suited for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide full project management support or can assist in specific jobs related to your SharePoint 2013 deployment.

  • Progent's Juniper-certified NetScreen engineers can assist your company to configure and integrate NetScreen 5000 series routers, migrate from older NetScreen products to more current Juniper products, and repair network infrastructure issues in all-Juniper or mixed-vendor environments.

  • Load balancing your servers increases throughput and provides redundancy by side stepping downed servers in a load-balanced array. Progent's load balancing engineering services cover a wide array of fault-tolerant load balancing technologies such as system load balancing, load balanced application software, LAN/WAN infrastructure routing, and content dispatching technology including F5 Networks 3DNS. High availability load balancing providers for which Progent can provide consulting services include Windows Server 2008 R2 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.

  • The failover server cluster technology built into the latest releases of MS Windows Server has been dramatically redesigned to streamline the installation, configuration, and administration of server clusters and to offer improved levels of system availability, protection, performance, and flexibility. New or improved features include cluster Validation, easier configuration and deployment, unified cluster management, new cluster architecture for increased uptime, hardened protection and quorum structure, elimination of failure points, more disk and memory capacity, enhancements for multi-site clusters, and live migration capability for Hyper-V virtual machines. Progent's certified cluster technology consultants can assist you assess the business benefits of failover clusters, plan and implement a deployment, train your network support personnel to manage your cluster environment, deliver continuing consulting and technical help services, and produce and test a business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can assist you you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's Azure cloud.

  • NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with synchronous replication to provide fast, zero data loss disaster recovery (DR) between sites that are up to 185 miles apart. Progent can provide the skills of a NetApp MetroCluster expert who can assist you to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical needs and budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by providing help with procedures like assigning shelf IDs, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, setting up a configuration replication network, and testing your MetroCluster disaster recovery system to prove compliance with industry standards and regulatory mandates.

  • Progent's CISSP certified security experts and CISM certified security team members can assist you to protect your Mac OS X network through professional support services which include running extensive security audits, cleanup after virus and worm assaults, configuring firewalls, deploying safe remote and mobile access, installing advanced software for defense against viruses, spam, and DHAs, and developing a detailed security plan customized for your enterprise and network environment.

  • If you are creating UNIX or Linux software on a network that includes Microsoft-based servers, desktops and software, Progent offers IT outsourcing and services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using sophisticated network monitoring and providing remote and optional on-site support as you need it, Progent provides UNIX developer support that offers an inexpensive way to maintain an IT network that features dependability, comprehensive security and performance.



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If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are looking for computer support, information technology outsourcing, or advanced expertise from a certified Progent engineer, call 650-543-0400 or visit Contact Progent.
















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