Onsite Service Available in Petaluma, Sonoma

Progent's experts knows how to provide a wide array of engineering and technical support assistance for computer systems based on any combination of Windows, Cisco, Apple Mac OS X, and Linux/UNIX platforms. Services offered to small organizations in the city of Petaluma by Progent's staff of Microsoft and Cisco certified consulting experts include:

    Some of the typical remote Cisco router consulting services offered by Progent are setting up hostname, IP addressing, routing maps, T1, security logon banner and user accounts; setting up iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and ECN gateways; fixing policy based routing to MPLS, routing tables, line settings and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; troubleshooting VPN tunnel and routing problems; creating a network diagram and documenting router setup; plus policy and availability strategy.

    Progent's Office Access consultants can provide economical online support for all releases of Microsoft Access including desktop and browser-based versions and offers expert assistance for Access application development, database migration, performance tuning, report design, and maintenance. Progent also can provide custom webinar training for Access application programming and DBA services.

  • Progent's Azure cloud integration consultants can assist you with any aspect of Azure cloud integration such as needs analysis, prerequisites evaluation, system design, pilot testing, implementation, centralized management, performance tuning, license controls, disaster recovery strategies, security planning, and compliance assessment. Progent can help you to configure and troubleshoot firewalls and VPN tunnels so your users can securely connect to Azure services, and Progent's Microsoft Gold-certified consultants can help you set up key Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also help your organization to create a hybrid environment that seamlessly integrates on-premises datacenters with Azure-based services.

  • Progent's Virtual Help Desk support services are an integrated expansion of your internal IT service staff. This can include high-end call center services such as a special phone number with customer-specific greeting. Progent will also rout calls directly to staff technicians who are specially set up and trained to support your account. In addition, Progent's Helpdesk professionals can use trouble tickets from any customer trouble ticket software for seamless integration with your in-house support services organization. Advantages of Progent's Virtual Computer Support Help Desk services include professional Microsoft Help Desk expertise the minute you call, seamless expansion of your in-house support staff, front-line help for critical client problems, and by-the-minute billing.

  • Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

  • ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network. Read about Progent's complete ProSight line of low-cost managed services for small businesses.

  • Progent's certified MS Exchange 2016 Server experts and Exchange 2013 consultants can deliver low-cost online and onsite support to carry out your upgrade to Microsoft Exchange 2016 or Microsoft Exchange Server 2013, produce comprehensive documentation of your upgraded email environment, educate your IT team and end users to get them ramped up quickly on Microsoft Exchange Server 2016 or Exchange Server 2013, and offer ongoing management services and engineering help.

  • Progent offers the support of an accredited video conferencing and telepresence consultant with an extensive background deploying products from the leading telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to plan, configure, upgrade, or troubleshoot a telepresence environment that protects your investment and optimizes the strategic value of your information network. Progent can also provide the expertise of network infrastructure consultants who can help businesses of any size to build and maintain a network that delivers the performance, dependability, security, and scalability you need to support your video conferencing/telepresence solution.

  • If you want to revamp your company web site, create in-house webs for functions like as human resources or employee training, create a successful web presence for a new company, or build enterprise-class, data integrated web applications, Progent has capable and experienced web site design consultants. Web design and development consulting available from Progent's Technology Specialists Group include web software development, web site project management, Microsoft ASP and .NET programming, and graphics design. Progent's Microsoft SQL Server developers, Oracle programmers and database administrators, MySQL database experts, and Office Access consultants can assist you to design, build, and manage database-powered sites. Progent's experts can also help you design and manage a protected, robust server and communications infrastructure incorporating remote connectivity, to support your web applications.

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If your small business is in the Petaluma or Sonoma area and you need technical help, information technology outsourcing, or high-level services from a certified Progent professional, call 707-559-7400 or visit Contact Progent.

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