Onsite Service Available in Petaluma, Sonoma

Progent's network consulting services for small companies in the Petaluma neighborhood are concentrated on customers who require immediate and economical assistance with system stability, protection, efficiency, administration, or repair. This short list of Progent's engineering services and networking expertise will provide an idea of how Progent's team can help you to enhance the business value of your computer system.



    Progent's Cisco-certified Wi-Fi experts can assist you to migrate to Aironet access points and Cisco Wi-Fi controllers that comply with the 802.11ac Wi-Fi specification, making it possible to triple the speed for your wireless LAN while extending the coverage.

  • Progent's Microsoft-certified consulting team members and experts in virtual_pc_for_apple_mac technology can help you to integrate your macOS and OS X systems with your Microsoft Exchange server through comprehensive Office 365 Outlook for Mac support. Progent will ensure that your Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App are properly enabled and tested. Progent can also provide a full array of Exchange consulting services such as systems integration, diagnostics, security, mobile user support, performance tuning, plus spam and virus filtering and email encryption. Progent also can provide customized in person or remote macOS knowledge transfer.

    Progent's System Center 2012 consulting experts have over a decade of experience integrating, supporting and fixing the core components that make up Microsoft System Center and can assist your organization to plan, deploy, maintain, and repair your System Center 2012 R2 solution to optimize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent also offers System Center 2016 upgrade planning and support to assist your organization to transition to the current version of System Center from an earlier one or from another IT management platform to deliver the benefits of enterprise-class provisioning, automation, security and compliance, plus infrastructure and application availability and performance monitoring.

  • Progent's founder and chief technologist, Les Kent, was the architect for a Microsoft Windows network application that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent, a 25-year computer industry veteran, has been responsible for the creation and deployment of hundreds of mission-critical small business solutions using Microsoft technologies.

  • Progent's Virtual Call Center services are a seamless extension of your in-house IT service staff. This can include high-end call center services such as a special phone number with custom greeting. Progent will also rout calls automatically to staff technicians who are specially provisioned and trained to handle your needs. Also, Progent's Helpdesk professionals can manage trouble tickets from any client trouble ticket system for transparent integration with your in-house support services organization. Benefits of Progent's Virtual Computer Support Help Desk Call Center services include professional Microsoft and Cisco Help Desk Call Center expertise the minute you call, seamless extension of your in-house support staff, comprehensive help for critical client issues, and by-the-minute billing.

  • ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network. Read about Progent's complete ProSight series of affordable network monitoring and management services for small and medium-size organizations.

  • Progent's Microsoft Azure planning and integration experts can assist you with any phase of Azure cloud migration including needs analysis, prerequisites assessment, solution architecture, pilot testing, implementation, automated management, performance optimization, software license management, disaster recovery strategies, security planning, and compliance validation. Progent can assist you to set up and troubleshoot firewall appliances and VPN connections so your users can securely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to run in Azure including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to set up a hybrid ecosystem that seamlessly combines physical datacenters with Azure-based services.

  • Progentís business information reporting consultants offer remote and on premises consulting to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to planning and implementing a comprehensive business intelligence environment. Progent's management reporting consultants can help you to support your current reporting environment, assist you to migrate reports from a legacy reporting product to a modern solution, and provide custom online mentoring to meet your specific requirements. Progentís management reporting and analytics professionals can provide expertise in the leading business analytics reporting and visualization platforms such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, Report Designer and Report Builder.

  • Even if your Information Technology budget is minimal, Progent provides value-priced support options that will give your network the reliability, compliance, and performance your organization needs. Progent's optional 24x7 Network Monitoring and Reporting service packages, leveraging the talent of seasoned Microsoft and Cisco certified IT consultants, the latest network management software, and economical service packages, can keep your line-of-business computer network applications and servers up and running.

  • Progent's simple per-minute billing policy has complex contracts, retainers or hidden fees. Many other companies have minimum charges or other extra fees that drive up service. For remote support during regular working hours, you only get billed for the time spent resolving your issue. If it only takes ten minutes to solve your issue, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's expert is actually on premises working on your problems. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you may be charged for our consultant's travel time, but not a higher emergency rate. Because Progent has a large pool of engineers located within the entire San Francisco Bay Area service territory, an available expert is typically near to help. Progent can in addition provide onsite support to the majority of zip codes in the United States within one business day of answering a service call.



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If your small business is in the Petaluma or Sonoma area and you need technical assistance, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 707-559-7400 or visit Contact Progent.
















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