Onsite Service Available in Petaluma, Sonoma

Progent's Information Technology Support Offerings in a Nutshell
Our Information Technology Consulting expertise is geared on small and midsize companies that require fast and affordable solutions for network availability, security, performance, or manageability. The following abbreviated examples of professional support and technical experience will provide you with a sense of how we can show you how to enhance the business value of your computer environment.

• Progent has published IT Outsourcing datasheets for three support packages created for small and medium sized businesses. Progent’s Small Business IT Outsourcing Package offers affordable IT management, system consulting, technical support and Helpdesk services for San Francisco Bay Area organizations with 10-50 network users. To view a printable PDF version of this document and discover how outsourcing can save you money and enhance productivity, click:
  Small Business Information Technology Outsourcing Package Datasheet (166 Kb PDF file). Progent's System Monitoring Packages offer continuous server monitoring and technical support for Northern California organizations with 50-250 network users. To view a printable PDF copy of this document and discover how outsourced IT can reduce costs and enhance productivity, click:
  Server Management Packages Datasheet (69 Kb PDF file).
  
  
• The open architecture of Microsoft Great Plains makes it possible to craft customized Microsoft Great Plains applications that provide all of the core functionality of proven Great Plains solutions but also meet the individualized needs of your company. With access to the Modifier with Microsoft Visual Basic for Applications, applications developers can work with the most widely used customization environment in the software industry to quickly tailor Great Plains – Dynamics GP information views, create business logic, customize forms and reports, or extend integrations with Office applications. Progent's expertise with Microsoft .NET support, SQL Server 2005 Support, and programming experience with Visual Basic, XML and other developer tools make it possible to design customized line-of-business applications and web commerce solutions that tightly integrate with Microsoft Great Plains - Dynamics GP.
  
  
• If you are a UNIX or Linux developer, Progent can help you consolidate servers and improve return on your investment in fault-tolerant servers by setting up a virtual infrastructure with products such as VMware. A virtual infrastructure allows UNIX/Linux application developers working in a predominantly Microsoft-based environment to consolidate expensive computing resources by segmenting servers into secure, isolated sections that are simple to administer and can economically and safely support an assortment of development systems including Linux and Solaris. Progent's network experts can help you designing solid physical and virtual network infrastructures that are ideal for developing and validating new software applications.
  
  
• Progent's Microsoft-certified staff and Mac experts can help you to connect your Macintosh workstations and laptops to your Microsoft Exchange server through extensive Entourage consulting. Progent will ensure that your Exchange Server is properly configured and that WebDAV, LDAP and Outlook Web Access are correctly enabled and tested. Progent can also provide a broad range of Microsoft Exchange support services including systems integration, support, security management, mobile support, performance tuning, plus anti-spam and anti-virus protection. Progent also offers customized one-on-one Entourage knowledge transfer.
  
  
• Progent offers Windows 2003 cluster server consulting to help your enterprise implement clustered server configurations that offer 100% uptime, even for normal maintenance work. This redundancy is possible because a single server in a cluster can be brought off-line for maintenance functions without affecting users. Clustering also allows IT personal to perform critical security updates during regular business hours without impacting user productivity.
  
  
• Progent can provide a Great Plains support expert to help maintain and evolve your system. Progent can also help you design and implement an efficient cutover to Great Plains - Dynamics GP so that you preserve your information, enhance your data security, extend your financial reporting and analytics, leverage Microsoft Office support, and eliminate business impacts by designing and completing an efficient migration plan.
  
  
• Progent's CISSP certified security services include comprehensive security auditing, business continuity, anti-virus protection and deletion, spam filtering, firewall appliance, Internet provider relationships, data protection strategy definition, and planning for secure commerce.
  
  
• There are over seventy-five enterprise-class Internet Data Centers in Northern California, and Progent's Internet Data Center support group can improve your network's fault tolerance and performance by helping you choose a Data Center that meets the specific needs of your enterprise, including geographic proximity, space, connectivity, affordability, and value-added features and services.
  
  
• The cumulative service documentation created for your enterprise by Progent help you avoid becoming dependent on an individual consultant. Progent's comprehensive reports of support provided makes it possible for one Progent expert to take up where another left off while reducing time spent getting up to speed on your system environment. Detailed service reports also provide your in-house IT staff with greater understanding of major technical problems surrounding your system and offer insight into how to anticipate and solve issues in the future. In this way, Progent's service reports are an important aspect of Progent's policy of knowledge transfer. Another benefit of Progent's service reporting system is that your company can more easily build up an internal network support organization if and when it becomes economical to do so, or you can move to another consulting organization if you become dissatisfied with Progent's service.
  
  
• Operations Manager increases the availability of business-critical applications by proactively identifying and helping to solve issues before they can bring down a server. Microsoft Operations Manager can optimize system performance by verifying predefined performance thresholds and usage patterns on critical servers, allowing network managers to be more proactive in adding performance-hungry resources and to remove problem areas before they cause unanticipated network bottlenecks. However, implementing Microsoft MOM to take complete advantage of this advanced monitoring software can be a challenge. With over five years of prior experience with the NetIQ technology upon which MOM is based, Progent's network consultants can help you chose appropriate MOM architecture, deploy and setup Operations Manager, and create customized rules, scripts, reports and alerts for your business. Progent can also document Microsoft Operation Manager’s server monitoring policies.
  
  
  
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If your small business is in the Petaluma or Sonoma area and you require technical help, information technology outsourcing, or professional expertise from a Microsoft or Cisco certified engineer:

Call 707-559-7400 or send email to information@progent.com