Onsite Service Available in Petaluma, Sonoma

Progent's information technology support for small and mid-size companies in the Petaluma area are focused on customers who require immediate and economical assistance with system reliability, security, efficiency, administration, or recovery. This short list of Progent's consulting support services and technical experience should give you a sense of the ways Progent can help your company to enhance the business value of your computer network.

  • Progent's Experts Team offers in-depth help in specialized application areas, allowing you to customize fast, cost effective and cohesive IT solutions that address the individual needs of your operation. Progent's application development consultants can help you to benefit from Microsoft's important business packages by providing a range of services such as Microsoft Dynamics AX (Axapta) ERP Software consulting services, Dynamics GP Business Accounting Software training and programming, Microsoft Dynamics NAV Business Management Software integration, Microsoft Dynamics SL Business Accounting Software migration and support, and Microsoft Dynamics RMS deployment.

  • Progent's MS Exchange Server hosting services provide a world-class data center with redundant electrical and cooling systems, round-the-clock staffed security and IT support center, plus fault-tolerant connections to Internet backbone service companies. Hosted Exchange servers are set up as virtualized servers for service continuity, smooth expandability, and fast recovery. Progent's services include complete incorporation with your network, connectivity with mobile computing products, continual tracking of efficiency and network security, spam protection, patch and revision control, Call Center services, per-day backup, and comprehensive email administration support.

  • Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable and more secure AD implementation. Both versions also provide the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. To learn more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

  • Progent offers convenient, quick, and affordable access to Cisco CCIE Certified support professionals. CCIEs are recognized network gurus who earn this top-level certification only through thorough testing by Cisco. CCIEs can handle even the most complex issues associated with network design, configuration, repair, and support. Progentís CCIE professionals cooperate closely with Cisco engineers in analyzing problems with Cisco's IOS platform and devising workarounds or acquiring patches to correct problems. Progent offers fast contact with a CCIE by telephone so that you are able to receive immediate assistance for tough network troubles that are impacting worker productivity but are beyond the expertise of your local IT service resources.

  • Progent's Microsoft-certified consultants can provide online or in-person support to assist organizations of all sizes to design, deploy, administer, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager consultants can help you to upgrade from earlier releases of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent can provide occasional help for resolving especially challenging problems, or full project management support. In addition, Progent's System Center Data Protection Manager 2016 (DPM 2016) migration experts can help you to plan and implement a smooth migration from DPM 2012 to DPM 2016 so you can benefit from integration with Windows 2016.

  • Progent's CISSP certified security experts and CISM certified security team members can assist your company to protect your Apple macOS and OS X network system through expert support services such as performing extensive security auditing, recovery from hacker assaults, configuring firewalls, implementing safe mobile access, deploying advanced applications for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan customized for your organization and network system.

  • Progent has written a white paper that details the benefits businesses of all sizes can derive from outsourcing or co-sourcing network consulting from Progent. Progent's Network Support Outsourcing and Co-sourcing white paper describes Progent's unique service delivery paradigm for IT consulting that can range from desktop configuration to advanced application development. The report also explains how Progent's outsourcing and co-sourcing support services can help clients to reduce expenses, accelerate productivity, and enhance the value of their information system. To read Progent's white paper, click: Advantages of Outsourcing IT Services from Progent.

  • If your network includes Cisco routers, you could be using an old version of Cisco IOS, the operating system used in most Cisco router as well as the latest Cisco switches. Cisco often provides updates to IOS to fix bugs, plug security vulnerabilities, or add features. However, updating Cisco IOS and other Cisco control software can be a challenge, depending upon your Cisco appliance and your system environment. As an example, there may be limited local RAM that might cause a new software version to execute improperly. Progent's Cisco CCIE consultants can provide a broad variety of support services related to updating Cisco IOS or other Cisco software platform like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can run version audits of your router software, propose appropriate upgrades, prepare Cisco appliances, copy software images, configure and verify your new software, optimize throughput, resolve issues, and teach your IT managers how to utilize any important new features.

  • Progent offers live remote webinar education classes. Virtual interactive webinars offer a convenient and affordable way for teaching your IT workers to use a wide range of important applications such as Office and Office 365 versions of Excel, Word, PowerPoint, Outlook, Access, and Visio. Progent also offers customized training for Microsoft Great Plains. In addition, Progent can deliver onsite education for customers in Northern California and larger cities throughout the U.S.

  • Progent's MySQL application developers, database architects, and database administrators can provide affordable online DBA or software programming services and can help businesses of all sizes to integrate and support MySQL within a reliable IT environment that offers advanced performance, scalability, and security. Progent also has experience assisting companies port applications from an Oracle environment to MySQL.

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If your small business is in the Petaluma or Sonoma area and you need technical help, IT outsourcing, or top-level expertise from a Progent professional, call 707-559-7400 or visit Contact Progent.

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