Onsite Service Available in Petaluma, Sonoma

Progent's certified professionals can provide a broad range of engineering and technical support help for computer networks powered by any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Services offered to small and mid-size businesses in the city of Petaluma by Progent's team of Microsoft Gold consulting experts include:

  • Progent's Microsoft Gold-certified consultants can provide remote or onsite expertise to help companies of all sizes to plan, deploy, administer, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's System Center Data Protection Manager consulting experts can help you to upgrade from earlier releases of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent offers occasional support for fixing especially challenging problems, or comprehensive project management services. Progent can also help your business to design Data Protection Manager into a comprehensive disaster recovery strategy.

  • Progent's data backup engineers offer support for a wide array of products and services that deliver solutions for protecting Windows, Apple Mac, and Linux servers and desktops as well as notebooks and handhelds. Progent can provide expertise for leading backup platforms such as Acronis, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can help your company to implement, enhance, or troubleshoot backup solutions for a range of architectures including local, remote, cloud, or hybrid.

  • Progent's disaster recovery experts can show you how to design a disaster recovery strategy to prepare for a catastrophic data center outage. Progent can help you define a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and drills so that when a disaster takes place, you reduce network downtime. Progent's Microsoft and Cisco-certified professionals can also help your company to create an affordable, zero-downtime system solution that addresses availability issues covering a wide range of infrastructure technologies and processes. Progent's business continuity experts can help your company to deal with the high-level issues related to keeping your business functioning after a disaster by taking into account not only information technology issues but other problems such as alerting critical staff members, moving into temporary office space, acquiring emergency vehicles, hiring substitute workers, and submitting regulatory documents.

  • Progent's certified Microsoft Project Server and Project Online consultants offer in-depth expertise in deploying and using all versions of Microsoft Office Project and can provide a broad range of cost-effective online consulting services following best practices to help organizations of all sizes to receive all the advantages of this powerful project management solution. Consulting support available from Progent include system design, installation and upgrades, strategies for safe collaboration among onsite and offsite users, network optimization, and customized online training classes.

  • Stealth intrusion testing is a key component of any comprehensive network security strategy. Progentís security professionals can perform thorough unannounced intrusion security tests without the awareness of your company's in-house IT staff. Unannounced penetration testing uncovers whether existing security monitoring tools such as intrusion detection alerts and event log monitoring are properly configured and actively observed.

  • Cisco Unified Communications Manager, originally branded CallManager, is the heart of Cisco's collaboration portfolio. Unified Communications Manager and Cisco Unified CM Express (CME) provide a borderless IP-PBX by integrating tightly with applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's Cisco-certified CUCM and CallManager consultants can assist with any facet of CUCM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE support, creating UCS server clustering systems for survivability, and integration with Exchange and Skype for Business.

  • ISA Server 2006 and its replacement Forefront Threat Management Gateway are software platforms that include an application-layer firewall that can protect systems from outside and inside threats. The two platforms perform in-depth inspection of network protocols to uncover exploits that can elude legacy firewalls. Microsoft Internet Security and Acceleration Server was replaced by Microsoft Forefront Threat Management Gateway, which is built on ISA Server 2006's technology while delivering a variety of improved capabilities. Forefront TMG 2010 has in turn been discontinued by Microsoft, and the gateway security features provided by the platform are now typically taken over by dedicated hardware devices from vendors such as Cisco, Barracuda, Juniper and WatchGuard. (See ASA Firewall with Firepower Services configuration and support.) Progent offers online Microsoft Forefront Threat Management Gateway support and Microsoft ISA Server consulting services to help you manage and troubleshoot your older firewall environment, and Progent can help you to upgrade efficiently to a more current security solution by providing planning, integration, tuning, IT staff training and troubleshooting.

  • Progent offers two low-cost service bundles designed to enable small companies to get an impartial security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, a security expert administers an extensive examination of your network from beyond your firewall to uncover potential risks in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, a security expert runs a system scan from an authorized computer within your company firewall to evaluate your exposure to inside assaults. The two security inventory services are configured and executed from a secured external site.

  • The Contact Center support delivery model used by Progent gives small businesses an effective option to replace dependence on independent consultants by offering broad technical knowledge shared by all support teams, optional 24x7 access to emergency help, escalation capability to top-level specialists for solving even the most intractable issues, service consistency and reliability, prompt follow through enforced by seasoned support administrators, a variety of easy-to-use techniques for initiating service jobs, and a high level of process transparency enabled by ticket tracking and accessible via a web portal.

    Progent's certified Microsoft Office Word and Office 365 Word experts offer a wide range of economical online support services to assist you to manage and troubleshoot your legacy Microsoft Office Word solution or assist you to upgrade to a newer release of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility problems between different versions of Office Word, integrating Office Word with other Microsoft Office applications such as Office Excel and Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security consulting, and smart phone integration, and remote Microsoft Office Word training sessions customized for individuals or groups.

  • Progent has published a white paper that summarizes the benefits businesses of all sizes can derive from outsourcing or co-sourcing network consulting from Progent. Progent's Information Technology Outsourcing and Co-sourcing report includes Progent's proven IT service delivery model for IT consulting that ranges from desktop troubleshooting to advanced project management. The report also explains ways that Progent's outsourcing and co-sourcing support services can help companies to reduce expenses, accelerate productivity, and enhance the value of their information system. To see Progent's white paper, click: Benefits of Outsourcing Network Support from Progent.

    Among the typical remote Cisco router support services offered by Progent's certified Cisco experts include configuring domain name, DHCP, routing tables, logging, security logon banner and user accounts; setting up HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing configuration, and BGP peering; updating router's IOS image; setting up and confirming failover; fixing VPN tunnel problems; creating a network diagram and documenting router setup; plus policy and fault tolerance planning.

  • Progent's Amazon AWS integration experts offer affordable online support to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid ecosystems that seamlessly incorporate Amazon AWS services. Progent can provide occasional consulting or Progent can provide project management outsourcing or co-sourcing services to help you move smoothly to the Amazon AWS platform.

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If your small business is in the Petaluma or Sonoma area and you are in need of computer assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 707-559-7400 or visit Contact Progent.

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