Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's experts knows how to deliver a broad range of engineering and support assistance for information environments based on any mix of Microsoft, Cisco, Apple, and Linux/UNIX technologies. Services available to small and mid-size companies in the Pleasanton neighborhood by Progent's staff of seasoned consulting professionals include:



  • Progent's easy by-the-minute billing policy requires no complicated contracts, retainers or hidden fees. Many other companies have minimum billable time or other additional fees that drive up service. For remote support from Progent during regular working hours, you pay only for the actual time spent resolving your problem. If it only requires ten minutes to solve your problem, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are billed only for the time when Progent's team member is actually on-site working on your problems. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you may be charged for our engineer’s travel time, but not an increased emergency rate. Since Progent maintains a large pool of consultants located within the entire San Francisco Bay Area service territory, an available expert is typically close by to help. Progent can also provide onsite service to the majority of zip codes in the U.S. within one business day of receiving a service call.

  • Progent's Microsoft-certified staff and experts in virtual_pc_for_apple_mac technology can assist you to integrate your Apple macOS and OS X workstations and laptops with your Exchange server through comprehensive Office 365 Outlook for Mac consulting. Progent will ensure that your Microsoft Exchange Server is optimally setup and that WebDAV, LDAP and Outlook Web App or Web Access are correctly installed and tested. Progent can also provide a broad range of Microsoft Exchange consulting such as systems integration, diagnostics, security, mobile user support, performance tuning, plus spam and virus filtering and email encryption. Progent also offers customized one-on-one macOS education.

  • Progent uses a collaborative approach to network issue escalation. By harnessing extensive expertise from Progent's Microsoft and Cisco-certified experts, Progent can quickly and cost effectively solve even the most troublesome network problems. Working with hundreds of businesses and performing thousands of complex support and integration projects every year gives Progent an insight into which methods are the most successful and which methods should be avoided.

  • ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering. .

  • The failover clustering feature set incorporated into the most recent releases of Windows Server has been radically re-engineered to simplify the deployment, configuration, and administration of clusters and to offer improved levels of system availability, protection, efficiency, and flexibility. New or enhanced features include cluster Validation, revamped configuration and deployment, unified cluster administration, redesigned cluster infrastructure for maximum availability, hardened security and quorum models, fewer failure points, greater disk and memory capacity, enhancements for multi-site clusters, and live migration support for Hyper-V virtual machines. Progent's certified failover cluster experts can help you assess the business benefits of Windows clustering, plan and execute an installation, educate your IT personnel to administer your failover clusters, provide continuing consulting and technical help services, and produce and test a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you you to create an affordable disaster recovery solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

  • Progent's Citrix virtual desktop experts can assist you to design, deploy, manage, and troubleshoot a virtualized Windows desktop and application delivery and management solution by providing XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter support consultants can assist your organization to manage and maintain an off-site datacenter that features high uptime, advanced protection, and rapid disaster recovery.

  • Progent can help you setup Microsoft Windows Services for UNIX or Subsystem for UNIX-based Applications (SUA) to achieve coexistence between Windows and Linux networks. SFU provides interoperability between Windows Server 2003 and various versions of UNIX/Linux including Solaris 7, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows server folders over NFS and integrated authentication in native Windows Server 2003 Active Directory environments. SFU's Interix subsystem includes a complete set of UNIX/Linux tools and shells, support for a single rooted file system, and an application development package for porting software.

  • Progent's Juniper Networks-authorized network consultants can help your company to design and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade efficiently from outdated devices to the latest releases. Progent's Junos OS engineers can provide support for Juniper's flagship network control software to enable you to simplify the management and strengthen the protection of your Juniper VPN devices and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations maintain environments that include a combination of Juniper's OS platforms.

  • The Contact Center support delivery structure adopted by Progent gives small and midsize companies an affordable option to replace reliance on freelance service individuals by offering broad expertise shared by all engineering groups, optional round-the-clock availability of urgent assistance, escalation capability to appropriate experts for handling the most intractable issues, service consistency and reliability, prompt follow through enforced by veteran support managers, a selection of convenient techniques for requesting support jobs, and a high level of progress visibility enabled by ticket tracking and available via a web-based portal.

  • Progent's Microsoft-certified Windows Server 2012 R2 support experts can help you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT support, staff, develop an enterprise-wide security strategy, streamline network administration, assist with creating applications, and build and test a DR/BC plan. If you are planning on creating a hybrid architecture that combines on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

    Progent's System Center consultants have more than a decade of background deploying, supporting and fixing the core platforms that make up Microsoft System Center and can assist you to design, install, manage, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also offers System Center 2016 migration planning and support to assist your organization to move to the latest edition of Microsoft System Center from an older one or from a third-party datacenter management platform to deliver the advantages of best-in-class deployment, centralized management, security, plus datacenter and critical application availability and performance monitoring.

  • Progent has delivered online IT consulting assistance to businesses in each state in the U.S. Many of these clients have shown their appreciation to Progent in the form of testimonials to the excellence of Progent's service staff. Check out Progent's client testimonials to see what they say concerning the high level of Progent's network support services.

  • Progent's backup experts offer consulting support for a broad range of products and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and smartphones. Progent offers consulting support for all major data protection products including Acronis, Barracuda Backup and disaster recovery, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, DoubleTake Availability, MozyPro, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can help you to deploy, enhance, or maintain backup/restore solutions for a variety of architectures such as local, remote, cloud, or hybrid.



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If your small business is in the Tri-Valley area and you are looking for computer assistance, information technology outsourcing, or high-level services from a Progent consultant, call 925-621-2400 or visit Contact Progent.
















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