Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's experts can deliver a broad selection of engineering and support assistance for computer systems powered by any mix of Microsoft, Cisco, Apple Mac, or Linux technologies. Services available to small and mid-size businesses in the city of Pleasanton by Progent's team of seasoned technical professionals include:



  • Progent can help you deploy Microsoft Windows Services for UNIX or Subsystem for UNIX-based Applications to achieve co-existence between Windows and UNIX networks. SFU provides interoperability between Microsoft Windows Server and various versions of Linux/UNIX including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows server folders via NFS and improved authentication in Windows Server 2003 AD environments. SFU's Interix subsystem includes a large set of UNIX/Linux utilities and shells, support for a single rooted file system, and an application development package for porting software.

  • Progent's SQL Server application developers can assist your organization to create and support applications based on the SQL Server RDBMS. Progent adheres to industry best lifecycle management practices to build efficient, manageable SQL Server applications and knows how to team with a client's IT staff to deliver projects in a timely and cost-effective manner. Progent for can help you to build SQL Server applications by offering a wide range of professional support services such as specification of features and scope, database modeling, ETL development, T-SQL coding, software installation, capacity planning, performance tuning, backup/recovery, partitioning, consolidation of stored procedures, synchronization solutions, security and compliance, and fault tolerance.

    Progent has been delivering SharePoint support since the initial product was released over a decade ago, and Progent has the scope of technical know-how to assist businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 applications that add significant business benefit to your information network. Progent's Microsoft Gold-certified consultants can assist you to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; decide if an on-premises, Cloud-based or hybrid deployment is most sensible for your organization; and select the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management outsourcing or can help in individual jobs associated with your SharePoint 2013 deployment.

  • Progent's Cisco-certified CCIE network technology engineers can provide advanced remote and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that run the gamut from small or midsize organizations and campus LANs to giant data centers and ISPs. Progent can assist you to implement Cisco's quickly evolving switching solutions to realize the speed, scale, availability, virtualization support, security and ease of management needed by your business. To learn about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch support. To find out about Progent's consulting services for Cisco's Nexus family of data center switches, refer to Cisco Nexus switch support. To learn about Progent's support for Cisco Meraki switches, see Cisco Meraki switches configuration and management.

  • Microsoft's popular Small Business Server (SBS) bundle is no longer available but remains the heart of numerous small-businesses information systems. Progent's Small Business Server consulting experts can assist your organization to maintain your current SBS solution or evaluate the potential benefits of transitioning from Small Business Server version 2011 or earlier to a hybrid onsite/cloud network by implementing a Windows Server Essentials upgrade. Whether your resources are hosted on an on premises datacenter, in the cloud, or across a combination of of environments, Progent offers comprehensive consulting, troubleshooting, and software design and programming services for Microsoft's core platforms including Windows Server, Exchange. SharePoint, and SQL Server.

    Progent's Technical Response Center (TRC) is dedicated to providing the highest level of remote computer support services available for emergency as well as standard issues. For emergency problems that affect many users, key individuals, or a line-of-business application, the Technical Response Center can engage in less than an hour. For standard issues, the TRC is committed to address your issue in less than two hours. Regardless of criticality, your trouble ticket will be created quickly and correctly, you will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you regarding each resolved problem to verify you are satisfied with the outcome and ready to close out the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

    Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that improves cloud readiness, works with the most popular handheld devices, allows single login with Microsoft Azure Active Directory, and strengthens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and hands-on experience to address the many IT and business issues associated with upgrading to Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.

  • Progentís business information reporting consultants offer online and onsite consulting to assist you with any phase of business intelligence (BI) reporting from troubleshooting or modernizing applications to planning and implementing a comprehensive BI environment. Progent's management reporting consultants can assist you to maintain your existing BI system, assist you to migrate reports and databases from a discontinued reporting product to a current solution, and deliver as-needed remote mentoring to meet your individual requirements. Progentís management reporting consultants can provide experience in the leading BI reporting platforms including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

  • Progent utilizes a group approach to computer network problem escalation. By leveraging years of experience from Progent's Microsoft and Cisco-certified experts, Progent can expediently and efficiently resolve even the most vexing computer issues. Working with hundreds of companies and performing thousands of complex implementation and integration tasks every year gives Progent a unique perspective on which methods are the most efficient and which approaches should be avoided.

  • Progent offers enterprise clients online or onsite NetApp SAN consulting support for NetApp's complete family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN environments quickly and affordably following industry best practices.

  • Microsoft's desktop virtualization technologies lower the effort required for IT administrators to set up applications so they are standardized across a corporate workforce, provide the power to manage access to critical data, and enable quick installation of additional or upgraded workstations. In Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure behind Remote Desktop Services streamlines desktop access, enhances responsiveness, strengthens data security, unifies administration, and offers an almost seamless user experience. Progent's desktop virtualization consultants can assist your company to assess the business benefits of Microsoft's virtual desktop technologies, configure test and on-line deployments, optimize your system architecture to support virtualized clients efficiently, evaluate and remediate security problems, and educate your IT administrators to follow best practices to gain a fast ROI from desktop virtualization.

  • Progent's Amazon Web Services (AWS) planning and integration experts can provide cost-effective remote support to help businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-based or hybrid environments that efficiently incorporate Amazon AWS resources. Progent can provide occasional expertise or Progent can provide comprehensive project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud.



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If your small business is in the Tri-Valley area and you need technical help, IT outsourcing, or high-level expertise from a Progent professional, call 925-621-2400 or visit Contact Progent.
















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