Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's network support services for small and mid-size businesses in Pleasanton are concentrated on customers who need quick and economical assistance for system dependability, protection, efficiency, manageability, or repair. The following short selection of Progent's consulting support services and technical experience should provide a sense of the ways Progent's team can help you to increase the business value of your computer network.



  • Progent's certified Windows Server 2012 R2 support experts can help you to evaluate the advantages of Windows Server 2012 R2 for your company, develop pilot environments and migration plans, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT management, staff, create an enterprise-wide security plan, automate IT management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan. If you are considering building a hybrid architecture that combines on-premises systems with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

  • Progent has provided online IT support service to companies in each state in the United States. Many of these clients have indicated their appreciation to Progent in the form of testimonials to the high quality of Progent's support personnel. Check out Progent's customer testimonials to learn what people have said about the quality of Progent's IT services.

  • If you want to revamp your company web site, build internal sites for purposes such as HR or employee training, establish a successful web presence for a new company, or build enterprise-level, data-driven web applications, Progent can provide capable and experienced web site developers. Web design and development consulting offered by Progent's Technology Experts Team include web site software development, web project management, ASP and Microsoft .NET programming, and graphics design. Progent's Microsoft SQL Server programmers, Oracle developers and database administrators, MySQL database application experts, and Microsoft Access application developers can assist your business to design, deploy, and maintain data-intensive sites. Progent's consulting experts can also help you construct and maintain a secure, fault-tolerant server and communications network incorporating remote and wireless connectivity, to host your web applications.

  • Microsoft's virtual desktop technologies lower the effort required for network managers to install software programs so that they are consistent throughout a corporate user base, provide the ability to control access to business information, and enable quick installation of new or upgraded workstations. With Windows Server 2008 R2, the Terminal Services tool has been enhanced and named Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure behind RDS streamlines desktop access, enhances responsiveness, tightens security, centralizes management, and provides a nearly transparent user experience. Progent's Windows Server 2008 R2 engineers can assist your company to assess the strategic benefits of Microsoft's virtual desktop solutions, configure pilot and on-line deployments, optimize your network infrastructure to accommodate virtualized clients efficiently, assess and remediate security issues, and educate your IT administrators to follow best practices to gain maximum payback from client virtualization.

  • Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and optimize numerous key pieces of your wireless infrastructure such as access points, routers and switches, wireless LAN controllers, and call management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting experts offer online and on-premises assistance to help you create and manage a Cisco wireless IP phone deployment by delivering integration services that range from troubleshooting the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

    Progent's Microsoft Access consultants offer affordable online support for all releases of Microsoft Access including desktop and browser-based versions and offers expert assistance for application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom webinar training for Office Access development and DBA services.

  • Progent has a long background delivering a broad range of remote network consulting and urgent troubleshooting services to local governments and schools across the United States. Progent is among the pioneers in delivering expert remote network support and has delivered IT support to organizations in all 50 states. (Check out Progent's client testimonials.) Progent's remote computer consulting for local governments saves travel costs and solves problems faster than on-premises service calls.

    Progent's Technical Response Center is dedicated to providing the best quality of online computer support services possible for urgent as well as non-critical issues. For emergency problems that affect multiple workers, key people, or a mission-critical program, the Technical Response Center is set up to engage in less than an hour. For standard problems, the TRC is committed to address your issue in less than two hours. Regardless of criticality, your ticket will be created quickly and accurately, you will be sent a confirmation from the trouble ticket system, and the TRC will contact you regarding every resolved problem to verify you are comfortable with the results and willing to close out the ticket. Learn more about Progent's TRC Customer Commitment.

  • Progentís BI reporting experts can provide remote and onsite consulting to help your organization with any facet of business intelligence reporting ranging from troubleshooting or enhancing reports to planning and deploying an advanced business intelligence environment. Progent's BI experts can assist you to support your existing reporting system, assist you to migrate databases and applications from a legacy reporting product to a current one, and provide as-needed remote training tailored to your specific requirements. Progentís business reporting and analytics professionals offer expertise in all popular BI reporting platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Designer.

  • Progent's MySQL application developers and DBAs can provide cost-effective online database administration or application programming services and can assist organizations of all sizes to integrate and support MySQL in a reliable network infrastructure that offers advanced speed, expandability, and protection. Progent also has experience assisting businesses migrate applications from Oracle to MySQL.

  • The most recent version of Microsoft Dynamics NAV includes several new features such as tailored Role Centers, enhanced BI and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts offer custom programming, integration and debugging services to help your company to get the most from Microsoft Dynamics NAV. Progentís engineers can help you to connect Microsoft Dynamics NAV to additional systems and applications. In addition, Progent can help your organization to create and utilize data warehouses so you can enhance your knowledge of your business, acquire additional clients, expand your marketing campaigns, and form productive partnerships.

  • Microsoft Lync Server 2013 allows businesses of all sizes to create a centrally managed and secure communications environment that supports a BYOD computing style with IM, presence, web conferencing with application sharing and whiteboard, and both IP and PSTN calling enabled for a wide assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 consultants can help your company to assess the advantages of Lync 2013, create an on-premises, cloud-based (with Lync Online) or hybrid topology suitable for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your IT team and end users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Excel and PowerPoint. If your organization is currently using Microsoft Lync Server, Progent's Skype for Business consultants can assist you to plan and carry out a smooth migration to Skype for Business.



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If your small business is in the Tri-Valley area and you require technical support, information technology outsourcing, or top-level services from a certified Progent professional, call 925-621-2400 or visit Contact Progent.
















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