Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's certified professionals can deliver a wide range of consulting and technical support assistance for IT environments based on any combination of Windows, Cisco, Apple macOS and OS X, and Linux technologies. Support services available to small and mid-size organizations in the Pleasanton area by Progent's staff of seasoned technical experts include:



  • Progent offers the support of CISM certified security management consultants. The Certified Information Security Manager (CISM) committee describes the basic capabilities and global standards of performance that information security managers are required to master. CISM gives executive management the assurance that those who have qualified for their CISM certification possess the background and capability to deliver efficient security management and support consulting.

  • Progent's backup and restore experts offer help for a broad array of products and services that provide solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent supports all major backup platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability solutions. Progent also offers help with Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services are available to small and medium-sized organizations as a low cost outsourced service for reliable backup/disaster recovery.

  • Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, update management, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual machine hosting, and IT asset documentation management. To download Progent's eBook on the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

  • There are hundreds of enterprise-class data center colocation Sites in the San Francisco Bay Area and larger cities throughout the U.S., and Progent's colocation center support group can enhance your systemís fault tolerance and performance by helping you select a colo facility that addresses the particular needs of your organization such as geographic proximity, size, communications, budget, and value-added features and services. Progentís colocation center IT services are intended for businesses with hardware located at colo hosting facilities and requiring timely in-person service at the colo site plus remote help from Microsoft and Cisco certified experts. Progent offers a selection of colo center support services such as system topology evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications infrastructure, design and installation of fault tolerant systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage cluster configurations.

  • Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing, distribution and service companies to manage supply chains and streamline critical business processes in order to get products to market quickly and meet customer commitments consistently. Progent offers the expertise of an ERP consultant with more than two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises services that can range from as-needed advice to end-to-end solution design and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, process improvement, customization, CPQ, web site integration, troubleshooting, ETL, Office 365 integration, training, and DBA services. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

  • Microsoft System Center 2016 Operations Manager helps to promote top performance and dependable availability for critical workloads by offering unified, mixed-platform monitoring of physical and virtual infrastructure installed throughout on-premises datacenters and cloud environments. Progent's consulting team offers world-class remote and onsite support to assist organizations of all sizes to plan, integrate, optimize, enhance and troubleshoot Operations Manager 2016 solutions. Progent's Operations Manager 2016 consulting experts can help you to move to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring products, or combine multiple monitoring systems into a unified infrastructure management solution. Progent can also show you how to expand your SCOM 2016 scope to incorporate resources based in public clouds by delivering Azure consulting and Amazon AWS hybrid cloud solutions.

  • Progent's Jabber consultants can provide online or onsite expertise to assist businesses of any size to plan, implement, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth support for all the products, technologies and services that make up building a cohesive Cisco Jabber solution such as Cisco network appliances and management tools, Microsoft Office 365 applications, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration solution.

  • Progent's wireless solutions consultants offer wide-ranging expertise in the implementation and support of wireless networking technology and can assist you to design, configure, administer and troubleshoot wireless solutions that are compliant, resilient, expandable, simple to manage and operate, able to handle your vital workloads, and transparently integrated into hybrid cloud environments. Remote and on-premises Consulting services provided by Progent span a selection of wireless technologies such as smartphone and tablet integration and management, Wi-Fi network design and installation, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

  • Progent's Cisco Meraki Wi-Fi access point experts provide remote and on-premises support to help organizations of all sizes to design, install, manage, expand or troubleshoot Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can assist you to configure and support Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as switches, routers and ASA firewalls to create a seamless ecosystem that provides the same connectivity, performance, security compliance, manageability and uptime for wired and Wi-Fi clients irrespective of their mobility or computing device. (See Cisco Meraki switches consulting services.)



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If your small business is in the Tri-Valley area and you require computer help, IT outsourcing, or top-level expertise from a Progent consultant, call 925-621-2400 or visit Contact Progent.
















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