Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's experts knows how to provide a wide selection of consulting and support assistance for IT networks powered by any mix of Microsoft, Cisco, Apple Mac OS X, or Linux platforms. Network support services offered to small and mid-size organizations in the city of Pleasanton by Progent's staff of Microsoft and Cisco certified engineering professionals include:



  • Progent's Juniper-authorized network engineers can assist your company to plan and implement Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and migrate smoothly from outdated equipment to the latest releases. Progent's Junos OS consultants offer support for Juniper's premiere network control software to help your business to simplify the management and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations maintain environments that include a combination of Juniper's software platforms.

  • Progent's data backup engineers can provide help for a broad array of products and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as notebooks and smartphones. Progent can provide expertise for leading data protection products including Acronis Backup and Recovery, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can assist your company to deploy, enhance, or troubleshoot backup/restore systems for a variety of environments such as local, edge to datacenter, cloud, or hybrid.

  • Progent's Virtual Call Center support services are an integrated expansion of your in-house IT support organization. Virtual Help Desk can include high-end call center features such as a dedicated phone number with customer-specific greeting. Progent will also rout calls directly to staff technicians who are specifically set up and trained to handle your account. Also, Progent's Help Desk Call Center professionals can use trouble tickets from any client trouble ticket system for seamless integration with your in-house technical services group. Benefits of Progent's Virtual Computer Support Help Desk Call Center services include high-end Microsoft and Cisco Help Desk expertise the moment you call, transparent expansion of your in-house support staff, comprehensive support for urgent client problems, and per-minute billing.

  • Progent's Cisco-certified CCIE network consultants can provide expert remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small companies and campus LANs to giant data centers and public clouds. Progent can help you to implement Cisco's quickly evolving switch solutions to achieve the throughput, expandability, uptime, virtualization, data protection and ease of management demanded by your business. To learn about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, refer to Catalyst switch consulting and troubleshooting services. For information about Progent's consulting and troubleshooting services for Cisco's Nexus line of data center switches, refer to Nexus switch consulting services. For details about Progent's support for Cisco Meraki switches, refer to Cisco Meraki switches integration.

  • In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert help for solutions from other major VPN suppliers including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can help you design a detailed security plan and choose the right products from a variety of vendors to achieve your security goals while sticking within your spending limits.

  • Progent's Windows Server 2016 disaster recovery consultants can help your organization to design a DR solution built aroundMicrosoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using commodity hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum witness hosted on Microsoft Azure.

  • There are several hundred enterprise-class data center colocation Sites in Northern California and major cities across the United States, and Progent's Internet data center expert consultants can enhance your network's reliability and performance by helping you select a colo site that meets the particular needs of your company including geographic location, space, connectivity, affordability, and value-added features and services. Progentís data center support services are intended for companies with equipment located at colocation hosting facilities and requiring timely on-premises service at the collocation site plus remote support from Microsoft and Cisco certified professionals. Progent provides a variety of collocation center consulting services such as system architecture evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications networking, design and deployment of non-stop systems, architecting and implementing layered security defenses, firewall integration and support, configuring load balancing environments, and planning high-availability server clustering configurations.

  • Progent offers online classes for a range of desktop software products such as Microsoft Office and Office 365 Excel, Word, Access, Outlook, Microsoft Dynamics GP (Great Plains), Acrobat Writer, Photoshop CS, Crystal Reports, Windows 8.1 and Windows 10. Online training offers the benefits of conventional classroom sessions, such as immediate interaction between students and trainers, but eliminates the costs of transportation and the hassle of attempting to accommodate the availability of teachers and students.

  • Progent's Microsoft-certified consultanting team can provide Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize and simplify the administration of your PCs and web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to Configuration Manager 2016 from an older device and application management solution or help you to enhance your current SCCM 2016 ecosystem to support your evolving business needs.

    Progent's Meraki wireless AP experts provide online and onsite support services to help organizations of any size to plan, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to set up and support Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as switches, ASR routers and firewalls to create a seamless ecosystem that delivers the same connectivity, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their location or computing device. (Refer to Meraki switches configuration and management.)

    Exchange 2013 incorporates major enhancements to the functionality of Microsoft Exchange Server 2010 and delivers important new features plus a redesigned structure. These enhancements affect vital areas including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you understand the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and rollout strategy, and educate your IT team to maintain your Exchange 2013 solution. Progent also offers affordable remote consulting and support and management for Microsoft Exchange Server 2013.

  • VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.



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If your small business is in the Tri-Valley area and you are looking for technical assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 925-621-2400 or visit Contact Progent.
















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