Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's experts knows how to provide a broad assortment of consulting and support help for computer environments powered by any mix of Windows, Cisco, Apple Mac, and Linux platforms. Services available to small and mid-size businesses in the Pleasanton area by Progent's team of Microsoft Gold technical professionals include:



    Progent's MS Exchange 2016 consultants can help your business in any and all facets of your upgrade to Exchange Server 2016 including designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting to assist businesses of all sizes to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.

  • The accumulated service documentation created for your enterprise by Progent help you avoid becoming overly reliant on an individual engineer. Progent's detailed reports of support provided allows one Progent team member to resume where another consultant left off while minimizing time spent getting familiar with your network situation. Detailed service reports also provide your internal IT staff greater grasp of important technical issues involving your system and offer hints about how to prepare for and resolve issues in the future. In this way, Progent's service documentation are an important aspect of Progent's philosophy of knowledge transfer to customers. An additional benefit of Progent's service reporting system is that your organization can more easily establish an in-house IT services organization if and when it becomes economical to do so. Also, good service reporting enables you to transfer to another consulting firm if you become dissatisfied with Progent's service.

  • Progent's MS Exchange hosting services provide a world-class data center with redundant power and cooling systems, round-the-clock staffed security and operations center, and failover access to Internet backbone service providers. Hosted Microsoft Exchange servers are set up as virtual machines for service continuity, easy scalability, and rapid recovery. Progent's services include integration with your business network, connectivity with handheld communication devices, automated monitoring of efficiency and security, spam filtering, security update and revision management, Helpdesk support, per-day data backup, and full email administration services.

  • Load balancing your servers improves throughput and offers fault tolerance by side stepping downed servers in a load-balanced array. Progent's load balancing services address a broad range of high-availability load balancing technologies including network load balancing, load balanced applications, network backbone routing, and content dispatching products including F5 Networks 3DNS. High availability load balancing providers for which Progent offers consulting services include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.

    Progent's Microsoft Gold-certified System Center 2012 Operations Manager consulting experts have more than a decade of experience designing, implementing, optimizing and fixing SCOM environments and offer companies of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and tune System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or onsite troubleshooting to help you to remediate serious issues uncovered by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager consulting services to help your organization to migrate smoothly from SCOM 2012 to SCOM 2016.

  • Progent's Microsoft-certified consultants and experts in Apple Mac OS X technology can assist your company to integrate your Macintosh workstations and laptops with your Exchange server through comprehensive Entourage and Office Outlook for Apple Mac support. Progent will ensure that your Microsoft Exchange Server is optimally configured and that WebDAV, LDAP and Outlook Web App are properly installed and tested. Progent can also provide a full range of Exchange consulting including integration, diagnostics, security management, mobile support, performance tuning, plus spam protection and email encryption. Progent also offers tailored in person or remote Macintosh training.

  • Progent's Experts Team provides in-depth consulting expertise in specific application areas, allowing you to tailor fast, inexpensive and cohesive network solutions that address the individual requirements of your operation. Progent's custom software development consultants can help your company to benefit from Microsoft's major business applications by providing a range of services such as Microsoft Dynamics AX (Axapta) ERP Software consulting, Dynamics GP/Great Plains Business Accounting Software training and programming, Microsoft Dynamics NAV Business Management Software support, Microsoft Dynamics SL (Solomon) Business Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) configuration.

  • The Contact Center service delivery structure adopted by Progent's Technical Response Center offers small companies an efficient alternative to reliance on freelance service individuals by offering broad technical knowledge shared by all engineering teams, optional round-the-clock access to urgent help, fast escalation to world-class experts for handling the most complex problems, service consistency and reliability, quick follow-up enforced by veteran service administrators, a choice of convenient mechanisms for initiating service tasks, plus excellent progress visibility made possible by trouble ticket updates and accessible through a web-based portal.

  • Progent's Skype for Business consultants offer remote and onsite consulting services for companies of all sizes to assess the benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can assist you to design an on-premises, cloud-based or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems such as Cisco Video Interop Server. Progent's certified information security experts can help you to design and validate a security environment for your Skype for Business solution that meets government and industry standards.

  • Progent's design services for zero-downtime IT systems for small companies provide Microsoft and Cisco-certified consulting professionals who will show you how to create a robust computing environment that includes essential technologies and processes for mission critical environments. Progentís engineering experts can assist your company to configure a system architecture with features such as high-availability Internet connections, system load balancing, non-stop data centers, fault tolerant interoffice connectivity, and high-reliability multi-site systems. Progent also help you to generate a disaster recovery procedure and to deploy and verify technologies that provide rapid, fault-tolerant workplace recovery.

  • For advanced project management assistance, Progent offers the services of senior information technology professionals with decades of experience as IT project managers for program development, information systems implementation, and process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven project managers offer advanced management expertise to assist enterprise customers to follow leading practices to ensure that development or deployment projects are successfully completed on time and on budget.

  • Progent has provided online network support help to companies in every state in the U.S. Many of these clients have expressed their appreciation to Progent through testimonials to the excellence of Progent's service personnel. Check out Progent's customer testimonials to learn what people have said about the quality of Progent's IT services.



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If your small business is in the Tri-Valley area and you are in need of technical assistance, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 925-621-2400 or visit Contact Progent.
















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