Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's certified professionals knows how to provide a wide assortment of engineering and technical support help for IT systems powered by any mix of Microsoft, Cisco, Apple Mac OS X, or Linux technologies. Support services offered to small and mid-size companies in the city of Pleasanton by Progent's staff of Microsoft Gold engineering experts include:

  • Progent's simple per-minute billing policy has complicated contracts, retainers or hidden fees. Many other support companies have minimum billable time or other extra fees that increase service. For remote support during normal business hours, you pay only for the actual time spent resolving your issue. If it only takes ten minutes to resolve your issue, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent team member is actually on-site working on your problems. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you may be billed for our engineerís travel time, but never a higher emergency rate. Since Progent has a large pool of engineers located within the entire San Francisco Bay Area service territory, an available expert is typically near to help. Progent can also offer onsite technical support to most zip codes in the United States within one business day of receiving a support request.

  • Progent's certified Microsoft Project consultants can provide comprehensive remote and onsite support services for Microsoft Project Server and Project Online and for Microsoft products that integrate closely with Project and Project Online. Consulting services provided by Progent include Project Server integration, SharePoint Server 2013 migration planning and application development, SharePoint 2010 design and deployment, SQL Server 2016 integration and development, SQL Server 2014 integration, SQL Server 2012 management, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 support, Excel and Microsoft Office 365 Excel application support, and Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to help you to enhance your environment to support local, branch, home-based, and mobile workers so that they can use Project Server to work together securely and efficiently. Progent's certified security consultants can assist your IT team to define and police security workflows that safeguard sensitive business data without interfering with the efficient exchange of authorized information.

  • Progentís Wireless Site Survey helps you to plan and install a WiFi wireless LAN customized for your environment, offering your business a wireless solution that has the reception, speed, capacity, Quality of Service, data protection, and hand-off ability your business needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service. Progentís on-premises survey features physical inspection, spectrum and data protection audits of your current wireless network, evaluation of your site's floor plans, testing for RF contention, signal propagation modeling, identification of the best placement for client-specified Wireless Access Points such as Aironet indoor and outdoor APs, Meraki access points and Apple AirPort products, and a detailed report describing the new WLAN.

  • Progent's MS Exchange hosting and management services offer an enterprise-class data center with backed-up power and environmental control systems, 24x7 site security and operations center, and fault-tolerant connections to Internet backbone service providers. Hosted Exchange servers are set up as virtual machines for high availability, easy expandability, and rapid restoration. Services feature complete incorporation with your network, access to mobile communication products, automated monitoring of efficiency and network security, spam and virus filtering, security update and revision control, Call Center support, per-day backup, and full email administration services.

  • The cumulative service reports created for your business by Progent help you avoid becoming overly reliant on a single consultant. Progent's detailed reports of support provided allows one Progent consultant to take up where another left off while minimizing time lost getting up to speed on your network environment. Thorough service reports also provide your in-house IT staff greater understanding of important technical issues involving your network and offer hints about how to anticipate and solve problems in the future. In this way, Progent's service reports are an important facet of Progent's policy of knowledge transfer to customers. An additional benefit of Progent's service documentation policy is that your business can more efficiently establish an internal network services group if and when it appears to be more cost effective to do so. Alternatively, good service documentation enables your company to move to a new support organization if you become unhappy with Progent's value proposition.

  • Microsoft Internet Security and Acceleration (ISA) Server and the newer Microsoft Forefront TMG are software platforms that include an application-layer firewall that can protect networks from external and internal attacks. The two platforms perform deep examination of network protocols to uncover attacks that can elude legacy firewalls. ISA Server 2006 was superseded by Forefront TMG, which is built on ISA Server's technology while providing a variety of enhanced capabilities. Forefront TMG has in turn been retired by Microsoft, and the gateway security features provided by the product are now commonly handled by dedicated physical appliances from companies such as Cisco, Barracuda, SonicWALL and WatchGuard. (See ASA Firewall with Firepower Services integration and management.) Progent offers online Microsoft Forefront Threat Management Gateway support services and ISA Server 2006 expertise to help you manage and debug your older firewall environment, and Progent can help your organization to migrate smoothly to a modern firewall platform by providing planning, configuration, optimization, training and debugging.

  • Progent's Cisco-certified CCIE network consultants can provide world-class remote and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small or midsize organizations and campus LANs to giant data centers and ISPs. Progent can help you to implement Cisco's quickly evolving switching solutions to achieve the speed, scale, availability, virtualization, security and ease of management demanded by your organization. For information about Progent's support for Cisco's extensive family of Catalyst switches, see Cisco Catalyst switch consulting and support. To find out about Progent's consulting and support for Cisco's Nexus family of data center switches, see Cisco Nexus switch consulting and support. To learn about Progent's support for Meraki switches, see Cisco Meraki switches integration.

  • Progent follows a team approach to network issue support. By leveraging extensive experience from Progent's Microsoft and Cisco-certified experts, Progent can expediently and efficiently solve even the most troublesome network issues. Working with hundreds of customers and completing thousands of complex support and integration tasks every year affords Progent an insight into which approaches are effective and which approaches should be avoided.

  • Progent has a long background delivering a full-spectrum of online network support and urgent repair services to local governments and schools across the United States. Progent is one of the pioneers in delivering advanced online IT support and has delivered IT support to clients in all 50 states. (Refer to Progent's customer testimonials.) Progent's online network support for local governments saves travel costs and solves issues faster than on-premises support.

  • Progent's specialists in Apple Mac technology can support the creative aspect of Mac OS X systems by offering support services and training in images, audio, and video. Progent's professionals can offer help in a variety of Mac OS X desktop applications such as Photoshop, InDesign, QuarkXPress, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with specific areas like digitizing audio or video or building an audio post production facility.

  • Progent's Juniper-certified network consultants can assist your company to design and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and migrate efficiently from discontinued products to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to help your business to streamline the administration and improve the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage environments that incorporate a combination of Juniper's OS platforms.

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If your small business is in the Tri-Valley area and you need technical help, information technology outsourcing, or top-level expertise from a Progent consultant, call 925-621-2400 or visit Contact Progent.

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