Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's experts can deliver a broad range of engineering and support assistance for information environments based on any combination of Microsoft, Cisco, Apple, and Linux platforms. Network support services offered to small and mid-size companies in the Pleasanton vicinity by Progent's team of Microsoft and Cisco certified consulting experts include:



  • Progent has published a white paper that summarizes the benefits organizations of any size can derive from outsourcing or co-sourcing IT support from Progent. Progent's Information Technology Outsourcing and Co-sourcing report describes Progent's proven IT service delivery paradigm for network consulting that can range from desktop troubleshooting to full-service project management. The white paper also shows how Progent's outsourcing and co-sourcing support services can help companies to reduce costs, accelerate productivity, and enhance the value of their information system. To see Progent's white paper, click: Advantages of Outsourcing IT Services from Progent.

  • Progent has lengthy experience both offering System Center Operations Manager consulting and using this advanced server monitoring solution. Progent can provide small and mid-sized businesses two economical outsourcing service plans built on System Center Operations Manager: Network Monitoring Plan and Comprehensive System Monitoring Bundle. To view a single-page datasheet describing Progent's two outsourcing packages for mid-sized organizations click: System Monitoring Packages.

  • ZENO is Progent’s monitoring and management subscription service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of all vital IP-based devices that constitute your entire IT environment. When ZENO detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt or take down IT system.

  • Progent's founder and chief technologist, Les Kent, was the creator for a Windows network solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year high-tech industry veteran, has been responsible for the design and deployment of hundreds of innovative small business solutions using Microsoft technologies.

  • In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert help for products from other major VPN vendors including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can help you design a comprehensive security plan and choose appropriate technologies from multiple vendors to achieve your security objectives while sticking within your budget restraints.

  • Hyper-V 2016 incorporates core features first developed for and proven on Microsoft Azure, among the world's biggest public clouds. This pedigree significantly enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving security, availability, expandability, manageability, dependability and disaster recovery. Progent’s Microsoft certified Windows Server 2016 Hyper-V experts can help you to assess the advantages of Hyper-V 2016 for your business, configure pilot environments to verify the ability of Hyper-V 2016 to support your vital applications, plan an efficient network topology for a cloud-based or hybrid installation, create and execute a smooth migration plan, train your IT management and support staff, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution delivers maximum business value.

  • Progent is experienced in the design, configuration, and integration of cohesive networks by combining advanced technologies from a variety of top hardware and software suppliers. Services offered by Progent include Microsoft technology consulting support, Cisco network products expertise, help with Apple Mac OS X and Apple IOS technology, Linux integration, BlackBerry and other smartphone integration, VMware vSphere and NSX planning and deployment, Oracle DBA and application development support, Citrix XenApp and XenServer consulting, and Juniper Networks firewall and VPN router set up.

  • Progent's Amazon AWS cloud planning and integration consultants offer affordable remote consulting to help companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to create cloud-based or hybrid ecosystems that efficiently integrate Amazon AWS resources. Progent can provide occasional support or Progent can deliver project management outsourcing or co-sourcing to help you move efficiently to the Amazon AWS platform.

  • Progent can provide the support of a certified video conferencing and telepresence engineer with an extensive background integrating products from the leading telepresence providers such as Cisco/TANDBERG, Polycom, and LifeSize and can help you to design, configure, expand, or troubleshoot a video conferencing environment that preserves your current investment and maximizes the business value of your information network. Progent can also provide the services of network infrastructure consultants able to assist companies of all sizes to create and troubleshoot a communications network that provides the speed, dependability, protection, and expandability required to accommodate your telepresence environment.

  • If your network includes Cisco routers, you could be using an old version of Cisco IOS, the operating system used in almost every Cisco router and the latest Catalyst switches from Cisco. Cisco often provides upgrades to IOS to fix problems, shore up security vulnerabilities, or improve functionality. Unfortunately, upgrading IOS or other Cisco OS platforms can be a challenge, depending on your Cisco equipment and your network infrastructure. As an example, there may be limited internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE network engineers offer a broad selection of services associated with updating Cisco IOS or any other Cisco control software like IOS EX or CallManager. Progent can run audits of your Cisco software, recommend sensible updates, prepare Cisco devices, transfer software images, activate and test your Cisco software, optimize throughput, troubleshoot issues, and teach your IT managers how to utilize all important new features.



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If your small business is in the Tri-Valley area and you require computer assistance, information technology outsourcing, or advanced expertise from a Progent consultant, call 925-621-2400 or visit Contact Progent.
















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