Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's experts can deliver a broad selection of consulting and support help for computer systems powered by any mix of Microsoft, Cisco, Apple Mac, and Linux technologies. Services available to small and mid-size companies in Pleasanton by Progent's team of Microsoft technical experts include:



  • ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity. Learn about the complete ProSight portfolio of affordable network management outsourcing services for small and medium-size businesses.

  • Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a converged voicemail system that facilitates collaboration by offering a variety of alternatives for retrieving calls and messages within a framework that is simple to implement and maintain. Cisco Unity Connection lets you read and manage your voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and corporate satellite offices with as many as 500 users. Progent's Cisco-qualified CCIE consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your voice messaging solution gives you significant competitive value.

  • Progentís business information reporting experts can provide online and on premises expertise to help your organization with any aspect of business intelligence (BI) reporting from troubleshooting or modernizing applications to planning and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can help your company to support your existing reporting environment, help you to migrate reports from a legacy reporting product to a current solution, and deliver custom remote training tailored to your specific needs. Progentís management reporting and analytics professionals offer expertise in the leading business intelligence reporting and visualization platforms including Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.

  • Progent's consultants for Mac technology can support the creative sides of macOS and OS X systems by offering consulting services and education in images, audio, and motion. Progent's experts can offer expertise in a range of Apple macOS and OS X applications including Photoshop, Illustrator, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also assist you with specific areas such as digitizing audio or video or building a video post production facility.

  • Progent's affordable after-hours remote technical support program provides clients round-the-clock availability of online technical support from Progent's TRC. Services available beyond standard work hours include resolving problems with Windows server products, Windows desktop support, assistance with Microsoft Office programs, network and system backup and recovery, and basic routing and switching support for Cisco networking products.

  • Internet Information Services (IIS), included with Windows Server and Windows desktop, is a powerful server role for web site hosting and web application programming. The new versions offer improved protection, reliability, expandability, and debugging while incorporating significant improvements in automated administration. A variety of familiar extensions to IIS have been integrated into newer releases such as the rules-based Request Filter Module (formerly known as URL Scan), which is able to block dangerous HTTP requests from being executed by hosted web software. Progent's Internet Information Services (IIS) experts can assist your company to deploy IIS as well as the recent extensions to IIS Manager such as the GUI for managing FastCGI applications.

  • SQL Server 2016 introduces significant enhancements in speed, capacity, data security, uptime, mobile computing support, and integrated BI. New features include PolyBase for handling relational and non-relational databases in one appliance for data warehousing, R language integration, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-based resources. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and on-premises support to assist organizations of all sizes to design, deploy, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics ERP, Skype for Business, and SCOM.

  • Progent's Experts Team provides in-depth expertise in specialized software areas, enabling you to customize fast, inexpensive and comprehensive network solutions that fit the specific requirements of your business. Progent's custom software development consultants can help you to customize Microsoft's important business packages by offering a range of services including Microsoft Dynamics AX (Axapta) Enterprise Resource Planning Software consulting, Microsoft Dynamics GP Accounting Software education and programming, Microsoft Dynamics NAV (Navision) Business Management Software integration, Microsoft Dynamics SL (Solomon) Accounting Software help, and Microsoft Dynamics RMS (Retail Management System) configuration.



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If your small business is in the Tri-Valley area and you need computer support, information technology outsourcing, or top-level services from a Progent professional, call 925-621-2400 or visit Contact Progent.
















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