Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's experts can deliver a wide array of engineering and technical support help for IT networks based on any mix of Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Network support services available to small and mid-size organizations in the Pleasanton area by Progent's team of seasoned technical professionals include:



  • Stealth penetration checking is a key part of any comprehensive network security strategy. Progentís security professionals can perform extensive stealth penetration security tests without the awareness of your company's internal network support staff. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion incident alerts and event log monitoring are correctly set up and consistently monitored.

  • Features of Progent's IT outsource packages include network evaluation to ensure that your environment complies with established standards of security and remote access, 24x7 network monitoring based on Operations Manager to anticipate problems before they disrupt your business, optional Call Center support services from Progent's technical staff, security audit to help safequard your network from hackers, addition of Service Packs and security patches for servers and software, savings on Progentís remote and on-site support services, and contact with Progentís group of Microsoft-certified network experts and service specialists.

  • Progent's affordable after-hours online technical support program provides companies round-the-clock availability of online support from Progent's Technical Response Center (TRC). Services available outside normal work hours include fixing issues with Microsoft servers, Microsoft Windows desktop troubleshooting, assistance with MS Office applications, system backup and restore, and fundamental routing and switching support for Cisco technology.

  • Progent's eCommerce software experts can assist you to setup an e-commerce environment that is secure, dependable, and responsive. Progent can also enable you to architect a web site that is integrated with your marketing and inventory systems to reduce the cost and increase the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side transactions. Progent can help you architect specialized web applications using standard development tools or customize off-the-shelf applications so that they accommodate your specific business requirements. For data-intensive applications, Progent offers the expertise of Microsoft SQL Server programmers, Oracle developers and DBAs, MySQL consultants, and Microsoft Access software developers.

  • Progent's data backup experts can provide support for a broad array of utilities and services that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and handhelds. Progent can provide consulting support for leading backup platforms such as Acronis, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take, Mozy, Retrospect, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can assist you to deploy, upgrade, or maintain data backup systems for a variety of topologies such as local, remote, cloud-based, or hybrid.

  • Microsoft's popular Small Business Server product line no longer ships but remains a key part of many small-businesses information networks. Progent's Small Business Server consulting team can help you to maintain your existing SBS solution or evaluate the possible advantages of moving from Small Business Server version 2011 or earlier to a more cloud-centric computing model by carrying out a Windows Server Essentials migration. Whether your resources are reside on a local datacenter, in the cloud, or across a combination of of both, Progent can provide full-service consulting, troubleshooting, and software design and programming services for Microsoft's core business products including Windows Server, Exchange. SharePoint, and SQL Server.

  • In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert help for solutions from other major Firewall manufacturers including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec-Raptor. Progent can help you design a detailed security plan and choose the right technologies from a variety of suppliers to achieve your security objectives while sticking within your budget limits.

    Progent's Meraki Wi-Fi AP consultants provide online and on-premises support to help businesses of any size to plan, deploy, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to configure and support Meraki-based wireless networks for environments that can range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology including switches, routers and firewalls to build a cohesive ecosystem that delivers the same connectivity, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi clients irrespective of their location or computing device. (Check out Meraki switches integration.)



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If your small business is in the Tri-Valley area and you are in need of technical help, IT outsourcing, or top-level services from a certified Progent professional, call 925-621-2400 or visit Contact Progent.
















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