Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's experts knows how to deliver a wide selection of consulting and support help for computer networks based on any combination of Windows, Cisco, Apple, and Linux/UNIX technologies. Network services offered to small and mid-size businesses in the Pleasanton neighborhood by Progent's staff of seasoned engineering professionals include:

    Progent's Technical Response Center is committed to providing the highest quality of remote IT support offered anywhere for both emergency and standard issues. For emergency problems that affect many workers, crucial individuals, or a line-of-business program, the TRC is set up to engage within an hour. For non-critical issues, the TRC is committed to address your issue in two hours or less. Regardless of criticality, your trouble ticket will be generated promptly and correctly, you will receive a confirmation from the ticketing system, and the TRC will get in touch with you on every resolved problem to make sure you are satisfied with the resolution and ready to close out the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

  • Progent's business application software consultants can assist your company to set up an e-commerce system that is protected, robust, and responsive. Progent can also enable you to design a web site that is closely integrated with your marketing and supply chain databases to reduce the cost and increase the reliability of web-based B2B, business-to-consumer, or buy-side to sell-side transactions. Progent can help you create custom web software based on industry standard development utilities or customize off-the-shelf applications so that they address your individual business needs. For data-intensive web applications, Progent can provide the services of Microsoft SQL Server programmers, Oracle developers and database administrators, MySQL experts, and Microsoft Access database application developers.

  • Progent offers live remote webinar training seminars. Virtual interactive classes offer a flexible and economical option for educating your IT workers to use a broad assortment of important software products such as Microsoft Office and Office 365 Excel, Word, MS Office PowerPoint, MS Office Access, MS Office Outlook, MS Office Publisher, Project, Microsoft Office Visio, and Microsoft Dynamics Great Plains. Progent also offers one-on-one on-premises training for customers in the San Francisco Bay Area and larger cities throughout the U.S.

  • For advanced project management assistance, Progent can provide the services of veteran IT professionals with years of background as IT project managers for program development, business systems implementation, and process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide advanced management expertise to help enterprise customers to adhere to best practices to ensure that development or deployment projects are successfully completed on schedule and on budget.

  • The updated release of MS Dynamics NAV offers several innovations such as tailored Role Centers, improved management information and reporting options, and advanced workflow support. Progent's Dynamics NAV ERP experts offer programming, integration and troubleshooting support to help your company to get the most from MS Dynamics NAV. Progentís consultants can show you how to integrate Microsoft Dynamics NAV to additional services and programs. Also, Progent can assist your organization to design and analyze data warehouses so you can improve your understanding of your business, acquire additional customers, refine your sales campaigns, and build successful partnerships.

  • Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, previously known as CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco SRST solutions for survivability.

  • Prosight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner and safer AD implementation. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. For details about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

  • Progentís Wireless Site Survey makes it easy to plan and implement a 802.11a/b/g/n (WiFi) wireless network customized for your environment, providing you a wireless solution that delivers the coverage, performance, capacity, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service. Progentís on-premises wireless survey features physical walkthroughs, RF and security audits of your existing wireless network, analysis of your site's layout, testing for RF interference, signal propagation modeling, identification of the best locations for customer-requested Wireless Access Points such as Cisco Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort products, and a detailed report defining the new wireless network.

  • Progent's MS Exchange hosting and management services provide a world-class data center that features backed-up electrical and cooling systems, round-the-clock site security and operations center, and failover access to Internet backbone service providers. Hosted Microsoft Exchange servers are set up as virtual servers for high availability, smooth scalability, and fast recovery. Progent's services feature complete incorporation with your network, connectivity with mobile communication products, automated monitoring of performance and network security, spam and virus filtering, security update and service pack management, Call Center support, per-day backup, and full email administration support.

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If your small business is in the Tri-Valley area and you are looking for technical assistance, information technology outsourcing, or high-level expertise from a Progent professional, call 925-621-2400 or visit Contact Progent.

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