Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's computer support for small and mid-size companies in the Pleasanton vicinity are concentrated on customers who require fast and affordable assistance with system reliability, security, efficiency, manageability, or repair. This brief list of Progent's consulting services and networking expertise should provide an idea of how Progent's team can assist you to enhance the competitive value of your information system.



  • Progent's wireless solutions consultants have broad backgrounds in the implementation and support of wireless information technology and can assist your IT team to plan, deploy, manage and troubleshoot wireless ecosystems that are secure, resilient, expandable, simple to administer and use, ready to support your vital workloads, and transparently integrated into hybrid cloud networks. Online and on-premises Consulting services available from Progent cover a selection of wireless technologies such as smartphone and tablet integration and management, Wi-Fi infrastructure design and installation, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

    Progent's Windows 10 planning consultants can assist businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent include ROI analysis, project supervision, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and administration, network design, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration Call Center support services.

  • There are several hundred enterprise-class data center colocation Sites in the San Francisco Bay Area and major metropolitan areas across the U.S., and Progent's colocation expert consultants can improve your network's fault tolerance and performance by helping you choose a colocation facility that addresses the specific requirements of your organization including geographic proximity, size, communications, budget, and value-added features and services. Progentís data center IT services are intended for companies with equipment located at collocation hosting facilities and requiring on-demand on-premises service at the colocation site as well as online help from Microsoft and Cisco certified professionals. Progent offers a variety of colo center support services including system topology analysis, Windows and UNIX server installation and support, troubleshooting for server and communications infrastructure, design and installation of fault tolerant systems, defining and implementing layered security defenses, firewall configuration and support, designing load balancing solutions, and creating fault tolerant server and storage clustering configurations.

  • Progent's Cisco-certified CCIE network technology engineers can provide advanced online and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small or midsize businesses and campus LANs to enterprise data centers and ISPs. Progent can show you how to implement Cisco's continually improving switching technology to realize the speed, scale, uptime, virtualization, data protection and manageability needed by your business. For information about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch consulting and support. To find out about Progent's consulting and troubleshooting services for Cisco's Nexus Series of data center switches, see Nexus switch support. To learn about Progent's support services for Cisco Meraki switches, refer to Meraki switches consulting and troubleshooting services.

  • The cumulative service reports created for your organization by Progent help you avoid becoming overly reliant on an individual consultant. Progent's comprehensive documentation of support provided allows one Progent expert to take up where another consultant left off while minimizing time spent getting up to speed on your system environment. Thorough service reports also give your internal technical staff a better understanding of major technical problems surrounding your network and offer insight into how to anticipate and resolve problems in the future. In this way, Progent's service reports are an important aspect of Progent's philosophy of knowledge transfer to customers. Another benefit of Progent's service documentation policy is that your company can more sensibly build up an internal network services organization if and when it becomes more cost effective to do so. Also, detailed service documentation allows your company to transfer to a new support organization if you become dissatisfied with Progent's value proposition.

  • Based in Northern California, Progent offers Microsoft technology consultingon-site troubleshooting, business network outsourcing and network consulting services to small businesses in Northern California and in larger metropolitan areas across the U.S. Progent's engineers can also deliver advanced online network consulting services, server monitoring, and emergency technical support to lower costs and minimize downtime for companies anywhere in the United States.

    Progent's certified Microsoft Office and Office 365 experts can assist companies to integrate Microsoft Office desktop and Office 365 applications including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a seamless solution that provides quick return on investment and enables improved business results. Progent can help your company to integrate Office or Office 365 apps with one another and with other key Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server. Progent can also assist you to resolve compatibility problems with different releases of Microsoft Office desktop and can provide live online Microsoft Office and Office 365 instruction to individual users and teams.

    Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide variety of online support services to assist you to plan, program, test, install, manage, and debug applications powered by any release of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help you to move your legacy Excel applications to the newest releases of Excel, support Excel on iOS and Google Android mobile devices, and resolve compatibility issues between various releases of Excel. Progent offers on-demand support to clients who need a quick fix to a specific issue associated with Excel and Progent also offers comprehensive project management support for upgrading or creating mission-critical application software built on Excel. Progent's cost-effective online training classes for Office Excel can be custom tailored to address the special requirements of individual users or groups.

  • Features of Progent's IT outsourcing packages include network evaluation to ensure that your environment meets established standards of security and online access, 24 x 7 network monitoring using System Center Operations Manager to identify problems before they disrupt your organization, optional Helpdesk support services from Progent's consulting staff, security audit to help guard your information network from malicious attack, installation of Service Packs and security patches for servers and applications, discounts on Progentís onsite support services, and contact with Progentís group of Microsoft-certified system experts and service specialists.

  • Progent's Microsoft-certified consultants can provide Microsoft System Center Configuration Manager planning and installation and Intune consulting to centralize and streamline the management of your desktops along with your Cloud-connected mobile devices. Progent can assist you to upgrade efficiently to SCCM 2012 from an older device management platform or assist you to enhance your current SCCM 2012 environment to accommodate your evolving business needs.

    The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-qualified CCIE network consultants can help you to manage your current PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your organization to design, deploy, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

  • Progent's specialists in Apple Mac OS X technology can support the creative sides of Apple Mac environments by providing consulting services and education in graphics, audio, and video. Progent's professionals can offer help in a variety of Mac OS X desktop applications such as Photoshop, Illustrator, QuarkXPress, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as digitizing audio or video or building an audio/video post production lab.



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If your small business is in the Tri-Valley area and you are in need of technical support, IT outsourcing, or top-level services from a certified Progent engineer, call 925-621-2400 or visit Contact Progent.
















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