San Francisco East Bay
Pleasanton, Livermore, San Ramon, Dublin

Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's information technology support for small and mid-size businesses in Pleasanton are concentrated on customers who need fast and economical help with network stability, protection, efficiency, manageability, or repair. This brief selection of Progent's engineering support options and networking expertise should give you a sense of the ways Progent's team can assist your company to increase the business value of your computer network.

• Progent's highly advanced service documentation reporting system provides comprehensive documentation for all completed services. Each Progent team member has full and secure access to all the details of services provided by any technical team member to every customer. This record of issues and solutions, as well as wrong turns, is organized as a convenient viewable and searchable internal database that allows Progent's experts to share their experiences organization-wide so that the overall effectiveness of Progent's support services improves over time.
  
  
• By making sure that the essential equipment support contracts are current and that your network has secure remote access, Progent's Information Technology outsourcing packages set the foundation for quick resolution of server problems plus fast and affordable technical support thanks to remote server monitoring and troubleshooting. Progent can lower costs by helping you develop rules-based scripts that allow Microsoft Operations Manager to execute precise repair actions which would otherwise require the hands-on involvement of technical personnel. When you need troubleshooting skills from Progent's expert certified IT professionals, you will benefit from priority attention to minimize downtime.
  
  
• The majority of small business multi-office communications infrastructures feature virtually no recovery from failed connections. Progent’s multi-office communications engineers can help small companies create non-stop Interoffice connectivity through fully redundant system architectures with transparent failover. Progent’s Cisco-certified Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office networks based on non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide economical non-stop interoffice connectivity.
  
  
• Progent's network security services include comprehensive security auditing, business continuity preparedness, virus defense and recovery, spam filtering, firewall technology, Internet provider coordination, backup services, and building a foundation for secure e-commerce.
  
  
• Progent's engineering services for high availability networks for small businesses provide Microsoft and Cisco-certified network experts who will show you how to build a fault-tolerant computing environment that incorporates key technologies and processes for line-of-business applications. Progent’s consulting professionals can help you to configure a system architecture with features such as high-availability Internet connections, network load balancing, non-stop data centers, high-availability interoffice connectivity, and high-reliability multi-site networks. Progent also help you to generate a business continuity process and to implement and test mechanisms that provide fast, fail-safe disaster recovery.
  
  
• Progent uses a team approach to computer network problem support. By leveraging years of experience from Progent's Microsoft and Cisco-certified experts, Progent can quickly and efficiently resolve even the most troublesome computer issues. Working with hundreds of customers and completing thousands of complex implementation and integration tasks every year affords Progent a unique perspective on which methods are the most successful and which methods should be avoided.
  
  
• Progent's IT expects have in-depth field experience cooperating with leading ISPs and telecommunication companies delivering a wide selection of Wide Area Network and Internet connectivity options such as Cable Modem, ATM, DSL, wireless, SDSL, T1, T3, and VPN solutions to enable multi-site networks, fault-tolerant Internet connectivity, and VoIP requirements. Progent's ISP, telecommunication carrier, and data center vendor experience includes AT&T, Cable & Wireless, Covad, EarthLink, Level 3 Communications Consulting, Qwest Communications, Savvis, and Sprint.
  
  
• Progent can help your company to customize your Word environment to take advantages of the newest version, Microsoft Office Word 2007, which incorporates major enhancements in document control, collaboration, and reviewing features. A Microsoft Word consulting specialist from Progent's Experts Team can assist you to utilize Word's powerful features into the operational processes of your organization, develop templates, and build macros.
  
  
  
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If your small business is in the Tri-Valley area and you require technical support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified engineer:

Call 925-621-2400 or send email to information@progent.com