Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin

Progent's certified professionals knows how to deliver a broad array of engineering and technical support help for IT networks based on any mix of Windows, Cisco, Apple Mac OS X, and Linux technologies. Network services offered to small and mid-size organizations in the Sacramento neighborhood by Progent's staff of Microsoft and Cisco certified engineering experts include:



  • Progent has extensive experience both offering Microsoft Operations Manager consulting and using this powerful proactive monitoring software. Progent can provide small organizations two affordable outsourcing service plans based on Operations Manager: Managed Server Monitoring Bundle and Comprehensive Network Monitoring Solution. To view a one-page printable datasheet describing Progent's two outsourcing packages for small businesses click: Server Monitoring Service Plans.

  • System Center 2016 provides important improvements for managing hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; unified management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates over a quarter century of background assisting manufacturing and service organizations to simplify complex supply chains and streamline critical business processes in order to get products to market fast and adhere to customer commitments consistently. Progent offers the skills of an ERP consultant with over 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises services that can range from occasional guidance to solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, training, and database administration. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

  • Progent's Windows Server 2016 disaster recovery experts can help your organization to design a DR solution built aroundMicrosoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, economical creation of a stretch cluster quorum witness hosted on Microsoft Azure.

  • Progent's Microsoft-certified consulting team members and experts in Apple technology can help your company to connect your Macintosh workstations with your Exchange server through comprehensive Microsoft Entourage and Office Outlook for Mac support. Progent will ensure that your Microsoft Exchange Server is optimally configured and that WebDAV, LDAP and Outlook Web App are properly enabled. Progent can also provide a full array of Exchange support services including integration, troubleshooting, security, mobile support, performance tuning, plus spam filtering and email encryption. Progent also offers customized one-on-one Mac OS X training.

  • Progent can provide enterprise customers online or onsite NetApp SAN consulting services for NetApp's entire family of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably based on leading practices.

  • Progent's certified Windows Server 2012 R2 support experts can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management, staff, develop a corporate-wide security strategy, automate IT management, help with creating applications, and build and test a DR/BC plan. If you are planning on building a hybrid architecture that integrates on-premises resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

  • Progent offers a wide range of cost-effective desktop consulting and support services to help your company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows, Mac OS X Lion, or various versions of Linux. Progent's desktop support services feature remote and on-site support and range from emergency help to complete outsourcing of desktop management and technical support.

  • Progent utilizes a collaborative approach to network problem escalation. By leveraging years of expertise from Progent's Microsoft and Cisco-certified experts, Progent can expediently and efficiently solve even the most troublesome computer issues. Working with hundreds of companies and completing thousands of complex support and integration tasks every year gives Progent an insight into which methods are the most successful and which methods don't work.

  • Progent's Microsoft Azure cloud integration consultants can help you with any phase of Microsoft Azure integration including needs definition, prerequisites evaluation, system architecture, pre-production testing, implementation, automated administration, performance optimization, software license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN tunnels so that your users can safely access to Azure services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid environment that transparently combines physical datacenters with Azure-based resources.

    Progent's Technical Response Center (TRC) is committed to providing the best quality of remote IT support possible for urgent as well as non-critical problems. For urgent issues that impact multiple users, key personnel, or a line-of-business application, the TRC will engage in less than an hour. For non-critical problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be generated promptly and accurately, you will receive a confirmation from the ticketing system, and the TRC will contact you regarding every corrected problem to confirm you are comfortable with the resolution and willing to close the ticket. Learn more about Progent's TRC Customer Commitment.



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If your small business is in Sacramento and you are in need of technical support, IT outsourcing, or top-level expertise from a Progent engineer, call 916-273-1400 or visit Contact Progent.
















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