Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin

Progent's Information Technology Support Offerings at a Glance
Our Network Support services are geared on small and midsize businesses who need fast and economical help for system availability, security, performance, or maintenance. The following brief examples of consulting services and information technology expertise should give you an idea of ways in which we can help enhance the competitive value of your information environment.

• In addition to supporting a broad range of security technologies from Microsoft and Cisco, Progent offers enterprises expert help for products from other major VPN vendors including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec-Raptor.
  
  
• Progent's knowledge transfer consulting include one-on-one training customized for individuals who want to improve their knowledge of mainstream office productivity software and network hardware. Find out more about Progent's Microsoft Word education, Excel training, Microsoft Project training and consulting, and Apple Mac education. Progent also offers detailed documentation for all completed services. These service reports provide your internal IT staff with a detailed and helpful history of important technical issues surrounding your system and can provide insight into how to anticipate and resolve issues in the future.
  
  
• Features of Progent's Information Technology outsourcing packages include network assessment to ensure that your network meets industry standards of security and remote access, 24x7 network monitoring using MOM to anticipate issues before they disrupt your business, optional Help Desk Services from Progent's technical experts, security auditing to help protect your network from viruses, installation of Service Packs and security patches for servers and applications, discounts on Progent’s remote and on-site troubleshooting services, and access to Progent’s group of Microsoft-certified system engineers and technicians.
  
  
• Progent charges a competitive hourly rate for IT support services. Clients are not forced to waste money with retainers or minimum commitments that can result in paying for support services that are never delivered.  Progent does not add a surcharge for after-hours or urgent service, and does not bill for travel time except for emergency support where on-site time is less than 4 hours. Progent is also expert at supporting and troubleshooting networks remotely, which eliminates travel costs and reduces lost productivity.
  
  
• If you are developing UNIX or Linux software on a network that includes Microsoft-based servers, workstations and applications, Progent offers IT outsourcing and support consulting that keep your network up and running while freeing you to focus on your best area of highest value expertise. By using automated server monitoring and providing remote and onsite help as needed, Progent provides UNIX developer support that offers an affordable way to maintain an information technology network that features redundancy, tight security and performance.
  
  
• Progent can help you tailor your Word environment to take advantages of the latest version, Microsoft Word 2003, which incorporates major improvements in information management, document collaboration, and mailmerge capabilities. A Word 2007 and 2003 consulting, professional from Progent's Experts Team can help you incorporate Word's advanced capabilities into the workflow of your business, assist with developing templates and building macros.
  
  
• Progent's state-of-the art virtual office leverages the Internet and wireless technologies to ensure that a technician or technical team member is ready to resolve your network issues efficiently.
  
  
• Progent's Microsoft Active Directory support services include certified expertise in designing, configuring and troubleshooting complex Microsoft Active Directory (AD) environments. Progent's Microsoft-certified experts have extensive experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in production Active Directory environment, and repair of failed installations of AD and AD-integrated software. Progent is also experienced in using “expert only” Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
  
  
• Progent's 24 by 7 Network Management Services include Proactive, automated network monitoring, Timely, expert resolution to outages, affordable support escalation when required, On-Site network support to cut costs and resolve issues quickly, Helpdesk Call Center for expert remote support, and specially priced network support outsourcing packages for small and mid-sized businesses.
  
  
• By making sure that the appropriate equipment service contracts are in place and that your network has secure remote access, Progent's Outsourced IT support packages set the foundation for fast resolution of server problems plus fast and affordable technical support thanks to remote monitoring and problem resolution. Progent can reduce expenses by helping you develop rules-based scripts that allow Microsoft Operations Manager to take complex corrective actions which would otherwise require the manual intervention of IT personnel. When you need troubleshooting expertise from Progent's expert certified IT professionals, you will receive priority attention.
  
  
  
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If your small business is in Sacramento and you are in need of computer support, information technology outsourcing, or advanced services from a certified Progent expert:

Call 916-273-1400 or send email to information@progent.com