Onsite Service Available in Salinas, Marina, Castroville

Progent's certified professionals can deliver a wide array of engineering and support help for information environments powered by any combination of Windows, Cisco, Apple, or Linux/UNIX technologies. Services offered to small organizations in the Salinas vicinity by Progent's staff of seasoned engineering professionals include:



  • The Call Center support model adopted by Progent's Technical Response Center offers small organizations an affordable alternative to reliance on freelance service individuals by offering broad technical knowledge shared by all support groups, optional round-the-clock access to urgent assistance, escalation capability to appropriate specialists for solving even the most difficult issues, service consistency and dependability, quick follow-up enforced by seasoned service managers, a variety of easy-to-use ways for requesting support jobs, plus excellent progress visibility enabled by ticket tracking and available through a web portal.

  • Progent's Juniper Networks-authorized NetScreen engineers can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to the latest Juniper technologies, and troubleshoot infrastructure problems in all-Juniper or mixed-technology environments.

  • Progent has extensive experience providing a full-spectrum of remote IT support and emergency repair services to local governments and school districts across the U.S. Progent is among the industry’s pioneers in delivering expert online network support and has delivered network solutions to clients in every state. (Refer to Progent's customer testimonials.) Progent's online IT support for local governments saves travel expenses and solves issues more quickly than on-premises support.

  • Load balancing your servers increases performance and offers redundancy by side stepping downed servers in a load-balanced array. Progent's load balancing services address a broad assortment of fault-tolerant load balancing solutions including system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology including F5 Networks 3DNS. Non-stop load balancing providers for which Progent can provide consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing feature of Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 BIG-IP Global Traffic Manager.

  • Stealth penetration testing is a key part of any comprehensive IT system security strategy. Progent’s security experts can perform thorough stealth penetration security tests without the knowledge of your organization's internal network support staff. Unannounced penetration testing uncovers whether existing security defense tools such as intrusion incident alerts and event log monitoring are properly set up and actively monitored.

  • Configuration Manager 2016 automates application and device deployment at scale, centralizes security and compliance settings management, inventories network resources, protects against corporate data leakage, performs health reporting, allows safe end-user self service, and delivers a single point of control for managing multi-OS networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can assist businesses of any size with any facet of planning, implementing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.

  • Progent's Microsoft-certified staff and consultants for Virtual PC for Mac technology can help you to connect your Apple macOS and OS X workstations with your Exchange server through comprehensive Office 365 Outlook for Mac support. Progent will ensure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App are correctly enabled. Progent can also provide a broad range of Microsoft Exchange consulting including integration, diagnostics, security management, remote access, performance tuning, plus spam filtering and email encryption. Progent also offers customized one-on-one macOS education.

  • Progent's Cisco Jabber consultants offer remote or on-premises support to assist businesses of all sizes to design, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers in-depth expertise for all the products, technologies and services that go into creating an end-to-end Cisco Jabber solution such as Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac computers, iOS and Google Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration ecosystem.

  • Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small company's production servers in an environment that delivers the highest degree of dependability and expandability and is in addition simple to move to another host. Progent's Private Cloud hosting and management services are built upon proven virtualization techniques that enable small companies with multi- platform environments to economize significantly on the expense of capital equipment, system maintenance, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility. Learn more about Progent's ProSight family of managed services for small and mid-size businesses.



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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you are looking for technical assistance, information technology outsourcing, or advanced expertise from a Progent consultant, call 831-600-4300 or visit Contact Progent.















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