Onsite Service Available in Salinas, Marina, Castroville

Progent's Computer Support Offerings in a Nutshell
Our Network Support services are geared towards small and midsize businesses that require rapid and economical solutions for network reliability, security, performance, or support. This brief examples of professional services and technical expertise should provide you with a sense of ways in which we can help increase the business advantage of your computer system.

• Progent's Microsoft AD support include certified expertise in architecting, deploying and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified experts have extensive experience troubleshooting complex AD issues such as replication problems, multi-domain partition configurations, damaged Active Directory objects, removal of legacy beta software configuration objects in production Active Directory environments, and fixing of failed installations of AD and AD-integrated applications. Progent is also skilled in using “expert only” AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
  
  
• Progent's security consulting services include comprehensive security evaluation and auditing, business continuity, virus defense and deletion, anti-spam filtering, firewall solutions, ISP relationships, data protection strategy definition, and building a foundation for secure commerce.
  
  
• Progent's certified consulting experts offer individualized training on complex, mission-critical systems or applications for which your organization feels the need for in-house expertise. Progent's knowledge transfer consulting service to your internal information technology team makes sound business sense in areas such as Microsoft Active Directory, Exchange Server 2007, Microsoft ISA, or Cisco network infrastructure and VoIP technology.
  
  
• Progent's group of IT consulting experts can assist large organizations architect, setup and manage major rollouts of key Microsoft technologies such as Active Directory, Exchange Server 2003, Systems Management Server and SQL Server database environment. Progent has worked with some of the world's largest businesses to successfully integrate mission-critical IT systems based on Microsoft technology and can provide local consulting expertise for enterprises with branch offices in the San Francisco Bay Area
  
  
• Whether it involves designing network infrastructure, setting up or outsourcing a Help Desk, rolling out a new email system, or building an on-line business application, outsourcing your system support services can manage costs and risks, allowing IT service costs to expand in a more linear and manageable fashion than is possible by growing a large, all-purpose in-house IT staff.
  
  
• Progent's IT consultants have extensive day-to-day experience working with dozens of leading ISPs and communications companies delivering a broad array of Wire Area Network and Internet connection options, including ADSL, ATM, DSL, wireless, SDSL, T1, T3 and VPN solutions to support our clients' multi-location networks and Internet connectivity, and voice communications requirements. Our Internet, telecommunication carrier and collocation vendor experience includes AT&T, Covad, Earthlink, Global Crossing, Qwest Communications, PSINET, SBC Pacific Bell, Sprint, and XO Communications.
  
  
• Progent charges a competitive hourly rate for network consulting. Clients do not waste money with retainers or minimum commitments that can result in paying for services that are never delivered.  Progent does not jack up the cost for after-hours or emergency service, and does not bill for travel time except for emergency support where onsite time is less than four hours. Progent is also expert at supporting and troubleshooting networks remotely, which eliminates travel expenses and minimizes lost productivity.
  
  
• In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for solutions from other major VPN suppliers including Check Point Software, WatchGuard, Netscreen, SonicWALL, and Symantec-Raptor.
  
  
• In completing IT projects for enterprise customers, Progent utilizes a phased method based on discreet milestones in order to adhere to established budgets, scheduling deadlines, and engineering objectives while minimizing network disruption. Progent's methodology takes advantage of established industry project management standards founded on the sound practices defined by the Microsoft Solutions Framework (MSF) and includes scope definition, design and architecture proposals, pilot evaluation, design tuning, and expert implementation. All phases are comprehensively documented to provide a detailed historical record of technical services delivered and to ease in future system management.
  
  
• Progent's business continuity consultants can help you craft recovery plans, design a fail safe IT infrastructure, and conduct realistic outage exercises.
  
  
• Progent's highly advanced service reporting system provides comprehensive documentation for all completed services. Every Progent staff member has full access to all the details of services delivered by any team member to every customer. This history of issues and resolutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allow Progent's engineers to share their experiences organization-wide so that the overall efficiency of Progent's support increases over time.
  
  
  
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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you are in need of computer help, information technology outsourcing, or advanced expertise from a certified Progent consultant:

Call 831-417-1200 or send email to information@progent.com