Onsite Service Available in Salinas, Marina, Castroville

Progent's network support services for small and mid-size businesses in the Salinas vicinity are concentrated on customers who need immediate and affordable help with network dependability, security, productivity, administration, or repair. The following brief list of Progent's engineering support services and networking expertise should provide a sense of the ways Progent can help you to increase the business value of your information network.



  • Progent's Technical Response Center (TRC) is dedicated to providing the highest level of remote IT support services offered anywhere for both emergency as well as non-critical problems. For emergency problems that affect multiple workers, crucial individuals, or a line-of-business application, the TRC will engage in less than an hour. For non-critical issues, the TRC is committed to address your issue within two hours. Regardless of criticality, your trouble ticket will be generated quickly and accurately, you will be sent an acknowledgement from the ticketing system, and the TRC will check with you on each corrected problem to make sure you are comfortable with the resolution and ready to close the ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.

  • Progent’s BI reporting consultants can provide remote and on premises consulting to help you with any aspect of business intelligence reporting ranging from debugging or modernizing reports to designing and implementing a comprehensive business intelligence environment. Progent's BI consultants can help you to maintain your existing BI system, help you to migrate databases and applications from a discontinued reporting product to a modern solution, and provide custom online mentoring to meet your individual needs. Progent’s business reporting professionals can provide expertise in all popular BI reporting and visualization platforms including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Builder.

  • Based in California's Silicon Valley, Progent offers Microsoft and Cisco technology consulting support onsite support, computer network management outsourcing and network consulting services to small and midsize businesses in Northern California and in major metropolitan areas throughout the United States. Progent can also provide advanced remote network consulting, server monitoring, and urgent technical support in order to lower costs and minimize productivity loss for businesses anywhere in the U.S..

  • Progent can provide enterprise customers remote or onsite NetApp SAN consulting services for NetApp's entire portfolio of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent updates, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to resolve issues with NetApp SAN environments quickly and affordably based on leading practices.

  • Successful integration of Cisco's wireless IP phones usually demands that IT teams configure and fine tune many key pieces of your wireless environment including access points, routers, wireless LAN controllers, and network management tools. Progent's wireless VoIP phone configuration experts can provide online and onsite support to help you build and administer a Cisco wireless IP phone deployment by providing integration services that range from debugging the set up of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

  • Virtualization technologies enable IT organizations to optimize utilization, simplify network management, and improve workload availability and security. run several virtual machines on one physical processor. Typical applications for virtualization are hardware efficiency, low-cost platforms for programs that only run on outdated OS software, and affordable quarantining of application programming or testing environments from production systems. Progent's virtual server consultants can provide Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting services, Microsoft Windows 2008 Hyper-V Virtualization help, VMware vSphere planning and deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer virtual server assistance. Progent can deploy virtual machines to optimize performance, reliability and ease of administration while simultaneously cutting costs; suggest and validate business recovery strategies that reduce downtown in the event of a major failure; and deliver ongoing support, troubleshooting, and engineering assistance as computer technology evolves.

  • For enterprise project management assistance, Progent can provide the services of senior IT professionals with decades of experience as IT project managers for program development, business systems deployment, and business process engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer advanced management skills to assist enterprise clients to adhere to best practices to ensure that strategic projects are completed on time and on budget.

  • Prosight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable and more secure Active Directory environment. Both options also provide the ongoing benefits of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. For more information about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

  • Progent's eCommerce application software experts can help your company to install an e-commerce infrastructure that is protected, robust, and fast. Progent can also show you how to develop a web site that is closely integrated with your sales and inventory software to reduce the expense and increase the reliability of on-line B2B, business-to-consumer, or buy-side to sell-side commerce. Progent can help you create specialized web applications based on standard development tools or customize popular software products so that they address your special business needs. For data-intensive applications, Progent offers the services of certified SQL Server programmers, Oracle programmers and DBAs, MySQL consultants, and Microsoft Access database application developers.



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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you require technical help, IT outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 831-600-4300 or visit Contact Progent.















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