Onsite Service Available in Salinas, Marina, Castroville

Progent's computer support for small and mid-size businesses in the Salinas neighborhood are concentrated on customers who need immediate and economical help with network stability, security, productivity, manageability, or recovery. The following brief list of Progent's engineering support options and practice areas should provide a sense of the ways Progent can assist you to increase the competitive value of your information network.

  • Based in San Jose in California's Silicon Valley, Progent offers Microsoft technology consulting supporton-site help, office network outsourcing and network consulting services to businesses in California and in major metropolitan areas across the U.S. Progent can also provide high-level online IT consulting services, server monitoring, and urgent technical support in order to lower expenses and minimize productivity loss for organizations nationwide.

  • Progent's Microsoft-certified Windows Server 2012 R2 experts can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, create test systems and migration plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management, team, create an enterprise-wide security plan, streamline IT administration, assist with application development, and generate and test a DR/BC plan. If you are planning on building a hybrid architecture that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

  • Progent's Android smartphone and tablet integration consultants have extensive background providing remote and on-premises support for organizations of any size who need to incorporate Android phones into their IT systems so that mobile clients can be productive from virtually anywhere. Progent has the breadth of know-how to resolve network problems that span numerous vendors and that represent a combination of older and up-to-date information technology. Progent provides cost-effective online consulting to assist you with any facet of planning, deploying, managing and maintaining your BYOD solution. Progent can deliver occasional technical support to help you to resolve especially challenging IT problems, or Progent can provide comprehensive project management support to ensure that you complete strategic network initiatives on time and on budget. Progent can help with local, cloud-centric, or hybrid networks and offers support for all major operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or individual training to help you manage and operate Android phones to maximize their business value.

  • Progent follows a team approach to network issue solving. By harnessing years of experience from Progent's Microsoft and Cisco-certified staff members, Progent can quickly and cost effectively solve even the most troublesome computer problems. Working with hundreds of customers and completing thousands of complex implementation and integration projects every year gives Progent a unique perspective on which approaches are the most successful and which approaches should be avoided.

    Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; design, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your business to upgrade from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 ecosystem to make sure you get maximum return on investment. Progent also offers SCVMM 2016 migration consulting to help your organization to plan and implement an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from new security features, high availability VMM storage options, and other improvements.

  • Progent's easy per-minute billing rates requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra fees that drive up support costs. For remote support from Progent during normal business hours, you only get charged for the actual time spent resolving your problem. If it only takes ten minutes to fix your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you pay exclusively for the time when Progent's expert is actually on-site working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you might be billed for our engineer’s travel time, but never a higher emergency rate. Since Progent maintains a large pool of expert consultants located within the entire San Francisco Bay Area service territory, an available engineer is usually near to assist. Progent can also dispatch on-premises technical support to most zip codes in the United States within 24 hours of receiving a support call.

  • For advanced project management support, Progent offers access to senior information technology professionals with years of experience as IT project managers for application development, business technology implementation, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level project managers can provide advanced management expertise to help enterprise clients to follow leading practices to make sure strategic projects are successfully completed on schedule and on budget.

    Progent's Microsoft certified System Center 2012 Operations Manager (SCOM 2012) consultants have more than a decade of background designing, deploying, optimizing and fixing Microsoft SCOM solutions and offer organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and tune SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite technical support to help you to fix critical problems detected by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to upgrade smoothly from Operations Manager 2016 to Operations Manager 2016.

    Progent's Technical Response Center is dedicated to delivering the best level of remote IT support available for both urgent as well as standard problems. For urgent problems that affect multiple users, key personnel, or a mission-critical program, the TRC will respond within an hour. For standard problems, the TRC will address your issue within two hours. Regardless of criticality, your ticket will be created promptly and correctly, you will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you on every corrected problem to confirm you are satisfied with the resolution and willing to close the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

  • Progent's CISSP certified security professionals and CISM certified security consultants can help you to protect your Macintosh network system through expert support services such as performing extensive security audits, recovery from virus and worm assaults, configuring firewalls, deploying safe remote access, installing advanced software for protection against viruses, spam, and directory harvest attacks, and designing a comprehensive security plan appropriate for your enterprise and network environment.

  • Progent's certified Microsoft Project and Project Online experts can provide comprehensive online and on-premises support services for Project Server and Project Online as well as for Microsoft platforms that work closely with Project and Project Online. Consulting services offered by Progent include Project Server and Project Professional set up, SharePoint Server 2013 migration planning and application development, SharePoint Server 2010 design and deployment, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 integration, Microsoft SQL Server 2012 support, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 support, Office Excel and Microsoft Office 365 Excel application support, plus Office PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE network consultants to help you to enhance your infrastructure to support local, branch, at-home, and mobile workers so that they can use Microsoft Project Server to work together safely and efficiently. Progent's network security consultants can assist you to define and police security policies that safeguard sensitive business information without interfering with the efficient sharing of legitimate information.

  • Progent's Microsoft Exchange Server hosting and management services provide a world-class data center with redundant electrical and cooling systems, 24x7 staffed security and IT support center, and fault-tolerant access to Internet backbone service providers. Hosted Exchange servers are configured as virtualized machines for high availability, smooth scalability, and fast recovery. Services include integration with your network, access to mobile computing devices, automated monitoring of performance and network security, spam and virus protection, security update and revision management, Help Desk support, daily data backup, and comprehensive email management services.

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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you require technical help, information technology outsourcing, or high-level expertise from a Progent professional, call 831-600-4300 or visit Contact Progent.

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