Onsite Service Available in Salinas, Marina, Castroville

Progent's IT support services for small and mid-size organizations in the Salinas neighborhood are concentrated on customers who need immediate and affordable assistance for network dependability, protection, productivity, administration, or repair. The following short list of Progent's engineering support services and networking expertise should give you a sense of the ways Progent can assist you to increase the competitive value of your computer network.



  • Progent's Microsoft System Center 2012 consulting experts have over 15 years of experience integrating, supporting and troubleshooting the core components included with Microsoft System Center and can assist your organization to design, install, support, and repair your System Center ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent also offers System Center 2016 migration consulting to help you to transition to the current edition of Microsoft System Center from a previous release or from a third-party datacenter management solution to deliver the advantages of best-in-class provisioning, automation, security and compliance, plus datacenter and application performance monitoring.

  • Progentís Microsoft certified consultants can provide organizations of all sizes expert MS SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that facilitates the speedy creation of enterprise-level business programs that offer your company a competitive edge. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and problem solving services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information system. Progent can also help you to perform a cost-effective migration to SQL Server 2016 or an upgrade to SQL Server 2014 from legacy versions of SQL Server or from different RDBMS products.

  • ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight family of managed IT services for small organizations.

  • Progent offers online instruction for an array of productivity software. Progent's Online training covers areas such as Microsoft Office 365 Excel and Power BI reporting, Office 365 Word VBA macro programming, Publisher collaboration, Office Outlook calendar sharing, Office 365 Access rapid application development, Microsoft Dynamics GP migration, and Windows 10 management. Live online education offers all the advantages of conventional in-person sessions, such as immediate communication between clients and teachers, but eliminates the costs of travel and the challenge of attempting to accommodate the availability of teachers and students.

  • Progent's Cisco-certified SIP infrastructure consultants and Cisco CUBE integration consultants can help organizations of any size to design, deploy, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based IP PSTN trunks. Progent can provide affordable online or onsite support to assist you to move smoothly to a modern unified communications network that delivers fast ROI. Progent's certified Microsoft unified communications experts can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.

  • Progent's Technical Response Center (TRC) is dedicated to delivering the best quality of online network support available for emergency and non-critical issues. For emergency problems that impact multiple users, crucial people, or a mission-critical program, the TRC will engage within an hour. For standard issues, the TRC is committed to address your issue in two hours or less. Under any circumstance, your ticket will be generated promptly and accurately, you will be sent a confirmation from the ticketing system, and the TRC will get in touch with you regarding every resolved problem to make sure you are satisfied with the outcome and willing to close the ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

  • Progent can provide your small business online access to MS Exchange 2016 migration support, Microsoft-certified Exchange Server 2013 consulting experts, Exchange Server 2010 experts and Exchange 2007 Server experts to architect a fault-tolerant email solution that provides secure email connectivity throughout your organization. For road warriors with handheld devices, Progent offers Apple iOS, Android, and Windows tablet and smart phone integration support and Blackberry administration expertise.

  • Microsoft Exchange 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations plus a revamped structure. These enhancements favorably impact key IT areas including manageability, availability, compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can provide online or on-premises support to assist your organization to administer, tune and debug your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date release of Exchange Server in a local, cloud-hosted, or hybrid deployment.

  • Progent's Microsoft Access consultants offer economical online consulting services for all releases of Microsoft Access including desktop and browser-based versions and offers advanced assistance for application development, database conversion, performance tuning, BI reporting, and maintenance. Progent also can provide tailored webinar training for Access application development and DBA services.

  • Progent uses a team approach to problem escalation, making it possible to deal with even the most difficult network problems that can appear occasionally. By leveraging 100s of man-years of experience from Progent's Microsoft and Cisco-qualified consulting staff, Progent can rapidly and affordably repair issues that would baffle ordinary computer support organizations. Working with thousands of businesses on implementation and troubleshooting jobs annually gives Progent a unique understanding on which techniques succeed and which ones do not in solving network issues.



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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you require computer support, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.
















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