Onsite Service Available in Salinas, Marina, Castroville

Progent's experts can provide a wide assortment of consulting and support assistance for information systems powered by any combination of Windows, Cisco, Apple macOS and OS X, and Linux/UNIX platforms. Services offered to small businesses in the Salinas neighborhood by Progent's staff of Microsoft consulting professionals include:



  • Progent's MS Exchange Server 2016 consultants can assist your business in all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Progent is experienced in the architecture, installation, and integration of cohesive computer networks by melding advanced technology from a range of top hardware and software manufacturers. Services available from Progent include Microsoft technology support services, Cisco network infrastructure engineering services, consulting for Apple Mac and Apple iOS platforms, Linux support, RIM BlackBerry and other smartphone integration, VMware vSphere and NSX planning and deployment, Oracle database administration and development services, Citrix XenApp consulting, and Juniper/NetScreen firewall set up.

  • Progent offers the services of an accredited video conferencing and telepresence consultant with expertise deploying technology from the major video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist your company to plan, install, expand, or maintain a telepresence environment that preserves your current investment and optimizes the business value of your information network. Progent can also provide the expertise of network infrastructure consultants who can help companies of any size to create and troubleshoot a network that delivers the speed, reliability, protection, and scalability you need to accommodate your telepresence environment.

  • Progentís 64-bit migration support experts can assist you to update your application servers and workstations affordably from 32 to 64 bits. Progent can help your company to calculate the costs and advantages of migrating to 64-bit computing, design a cost-effective migration strategy that reduces business interruptions, and provide responsive online help to assist you to install 64-bit operating systems and application programs on your current computers. Progent's Microsoft-qualified consultants can help you to integrate the 64-bit versions of Microsoft products like Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.

  • Progent's Virtual Call Center services are an integrated extension of your in-house IT support organization. Virtual Help Desk can include high-end call center services such as a dedicated telephone number with custom greeting. Progent will also rout calls directly to staff members who are specially provisioned and trained to support your account. Also, Progent's Help Desk Call Center professionals can manage trouble tickets from any client trouble ticket system for smooth integration with your in-house network services group. Advantages of Progent's Virtual Computer Support Help Desk services include professional Microsoft and Cisco Help Desk Call Center expertise the moment you call, seamless extension of your internal support staff, comprehensive help for critical client issues, and by-the-minute billing.

  • Internet Information Services (IIS), Which is provided with Windows Server and Windows desktop, is an advanced role for web hosting and application development. The latest releases offer improved protection, dependability, expandability, and debugging while delivering major enhancements in automated and remote administration. A variety of familiar extensions to Internet Information Services have been built into newer releases including the rules-based Request Filter Module (previously known as URL Scan), which can prevent potentially harmful HTTP requests from being executed by hosted web software. Progent's Internet Information Services experts can help your company to configure IIS as well as the recent extensions to IIS Manager such as the GUI for controlling FastCGI applications.

  • Windows Hyper-V 2016 utilizes core technologies first developed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can assist you to assess the advantages of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network architecture for a cloud-centric or hybrid installation, develop and execute a non-disruptive upgrade strategy, educate your IT administration and technical support personnel, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 investment delivers maximum business benefit.

  • Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Cisco Unified Communications Manager Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST solutions for high availability.

  • Progent has a long background delivering a full-spectrum of online IT consulting and urgent repair services to local governments and schools across the U.S. Progent is among the pioneers in delivering expert remote network consulting and has provided network solutions to clients in all 50 states. (Refer to Progent's client testimonials.) Progent's online IT support for local governments eliminates travel expenses and resolves issues more quickly than onsite service calls.

  • Progent's Microsoft-certified SCOM 2012 consulting experts have more than a decade of background planning, deploying, enhancing and troubleshooting System Center Operations Manager solutions and offer companies of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) consulting services to help your organization to upgrade cost-effectively from Operations Manager 2016 to Operations Manager 2016.



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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you require computer help, information technology outsourcing, or top-level expertise from a certified Progent professional, call 831-600-4300 or visit Contact Progent.
















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