Onsite Service Available in Salinas, Marina, Castroville

Progent's experts can provide a broad selection of consulting and technical support assistance for information environments powered by any mix of Windows, Cisco, Apple Mac, or Linux technologies. Services available to small and mid-size businesses in Salinas by Progent's staff of Microsoft and Cisco certified engineering experts include:



  • Progent has a long background delivering a broad range of online IT support and urgent repair services to local governments and school districts across the U.S. Progent is one of the pioneers in providing advanced remote network support and has provided network solutions to organizations in all 50 states. (Refer to Progent's customer testimonials.) Progent's online information technology consulting for local governments eliminates travel costs and solves issues more quickly than onsite service calls.

  • Progent's Citrix-certified virtual desktop experts can help your business to design, implement, administer, and troubleshoot a virtualized Windows application delivery solution by providing Citrix XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network engineers can help you enhance your network for delivering server and client-side applications, and Progent's datacenter support experts can help your organization to manage and support a remote datacenter that features high uptime, enhanced protection, and fast recovery. Progent can also assist you with other virtualization platforms from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

  • Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a disaster recovery solution based on Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical deployment of a failover cluster quorum witness based on Microsoft Azure.

  • Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps such as Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

  • Progent can provide the expertise of CISM certified security management experts. The Certified Information Security Manager (CISM) organization defines the basic competencies and global standards of performance that IT security professionals are required to learn. It provides business management the confidence that consultants who have earned their CISM credential possess the background and knowledge to deliver efficient cybersecurity administration and consulting consulting.

  • Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their reach, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.

  • Successful integration of Cisco's wireless IP phones usually requires that IT teams set up and fine tune numerous components of your wireless infrastructure such as wireless access points, routers, wireless LAN controllers, and network management software. Progent's Cisco wireless IP phone configuration and troubleshooting consultants offer online and onsite support to help you create and administer a Cisco wireless IP phone deployment by providing services that can range from debugging the configuration of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.

  • Progent's Amazon Web Services (AWS) planning and integration consultants offer cost-effective online support to help businesses of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN access and can show you how to deploy cloud-based or hybrid ecosystems that efficiently integrate Amazon AWS resources. Progent offers as-needed support or Progent can provide project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud.

  • Progent's simplified by-the-minute billing model has no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra fees that drive up support costs. For remote support from Progent during normal working hours, you pay only for the time spent resolving your issue. If it only requires ten minutes to resolve your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent team member is actually on premises working on your problems. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you might be charged for our expertís travel time, but never an increased emergency rate. Since Progent has a large pool of expert consultants located throughout the entire Northern California service territory, an available consultant is usually close by to help. Progent can in addition dispatch onsite support to most zip codes in the U.S. within 24 hours of receiving a support call. Progent's remote technical support group has delivered assistance to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)

  • Progent's Skype for Business experts can provide online and onsite expertise for companies of all sizes to evaluate the costs/benefits of migrating to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to plan a local, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate other communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can assist you to design and validate a security environment for your Skype for Business solution that is compliant with regulatory requirements.

  • Progent's MS Exchange hosting and management services offer an enterprise-class data center that features redundant electrical and cooling systems, round-the-clock staffed security and operations center, and failover connections to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtualized machines for high availability, smooth scalability, and fast recovery. Progent's services include integration with your business network, access to mobile communication products, continual tracking of efficiency and network security, spam protection, patch and service pack control, Helpdesk services, per-day backup, and comprehensive email management services.



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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you are in need of technical help, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.
















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