Onsite Service Available in Salinas, Marina, Castroville

Progent's Computer Support Offerings in a Nutshell
Our Network Consulting services are geared towards small and midsize businesses who require rapid and affordable solutions for network reliability, protection, efficiency, or maintenance. This brief examples of professional services and technical experience should give you an idea of areas where we can show you how to increase the competitive advantage of your computer network.

• Progent leverages a group approach to network issue escalation, making it possible to fix even the most difficult technical problems that can crop up periodically. By harnessing hundreds of man-years of experience from Progent's Microsoft and Cisco-certified consultants, Progent can quickly and efficiently solve even the most troublesome network issues. Working with hundreds of clients and completing thousands of complex support and integration tasks every year affords Progent a unique perspective on which approaches are successful and which don’t.
  
  
• Whether it involves architecting network infrastructure, setting up or outsourcing a Helpdesk, rolling out a new email system, or building an on-line business application, outsourcing your network support services can manage expenses and risks, allowing IT service expenses to grow in a more linear and manageable fashion than is possible by growing a large, all-purpose in-house IT staff.
  
  
• If you have a mixed-platform IT environment with UNIX/Linux and Windows technology, Progent can offer security assistance by providing a CISSP/CISM/CISA-certified team member to help your entire enterprise in a broad set of security disciplines. CISSP Certification demonstrates mastery of an international standard for information security. ANSI (American National Standards Institute) has endorsed the CISSP credential accreditation in the area of network security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your organization in a broad range of security areas including security management practices, security architecture and design, user access control systems and methodology, systems development security, operations security, physical security controls, data encryption, telecommunications, network and Internet security, enterprise disaster recovery, and law, investigation and ethics.
  
  
• Progent can help you set up a secure, robust e-commerce system and can help you design web sites that are closely integrated with sales and inventory applications to lower the expense and increase the stability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you create custom web software using powerful development tools and or customize off-the-shelf applications so that they accommodate your special business needs.
  
  
• Progent's security consultants have extensive field experience installing and supporting VPN solutions from multiple vendors and can help you create a smart security solution and then deploy, administer and support it. In addition, Progent's CISSP certified professionals and CISM certified team members can advise you about how to architect security into your business processes.
  
  
• By making sure that the essential equipment service contracts are in place and that your network has secure remote access capabilities, Progent's Information Technology outsourcing packages set the foundation for fast resolution of equipment problems plus fast and cost effective technical support thanks to remote monitoring and troubleshooting. Progent can lower costs by helping you develop rules-based scripts that allow MOM to perform complex corrective actions which would otherwise require the manual intervention of technical personnel. When you require troubleshooting expertise from Progent's expert certified professionals, you will receive priority response.
  
  
• Progent’s team of Microsoft and Cisco-certified consulting experts average more than ten years of hands on industry experience, in the trenches, of IT support, performing a broad variety of technical tasks for a broad range of clients. Each technical expert brings a set of personal best practices from this extensive industry experience, and these are further refined by the company-wide best practices education that Progent instills in its consulting staff. For large projects, Progent consultants take advantage of the Microsoft Solutions Framework (MSF) model for task structure which breaks projects down into separate and manageable phases that reduce the risk of a project getting out of control.
  
  
• Progent is experienced in the architecture, setup, and integration of cohesive computer networks by melding advanced technology from a range of top hardware and software manufacturers that include 3COM, Adaptec, Axent, RIM Blackberry Wireless, Citrix, Cisco Systems, Computer Associates, HP/Compaq, Dell Computers, Intel, Lucent, Linksys, Netgear, Netopia, Nortel, SMC Networks, Trend Micro, VERITAS, and WatchGuard.
  
  
• Progent can help you design, select, pilot, deploy and maintain secure wireless building-to-building bridges that integrate seamlessly into your network while providing a level of security that equals or exceeds wireline network connections. For an example of Progent's consulting for building-to-building wireless bridging, read the Case Study on Wireless Deployment.
  
  
• Progent's Apple Macintosh networking professionals can help you with a wide spectrum of network network issues including system design, remote connectivity, internetwork integration, security, and emerging technologies such as Voice over IP and seamless wireless connectivity. Progent can help you install Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan storage area network solution. Progent can also provide certified team members to support Cisco routers and switches.
  
  
• Progent can help you setup Microsoft Windows Services for UNIX (SFU) to achieve co-existence between Windows and UNIX networks. SFU provides interoperability between Windows Server and various versions of UNIX/Linux including Solaris 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows folders over NFS and integrated authentication in native Windows Server AD environments. SFU's Interix subsystem includes a large set of UNIX/Linux utilities and shells, support for a single rooted file system, and a software development kit for porting applications.
  
  
• Progent can provide a Great Plains – Dynamics GP support expert to help maintain and evolve your system. Progent can also help you design and implement an efficient migration to Great Plains - Dynamics GP so that you preserve your information, increase your data security, improve your reporting and analytics, leverage Microsoft Office support, and eliminate business impacts by planning and adhering to an efficient migration plan.
  
  
• Progent's Microsoft AD support include certified expertise in designing, setting up and troubleshooting complex Microsoft Active Directory (AD) environments. Progent's Microsoft-certified staff have extensive experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partitioned configurations, corrupted Active Directory objects, clean-up of legacy beta software configuration objects in existing Active Directory environment, and repair of failed installations of AD and AD-integrated applications. Progent is also experienced in using “expert only” AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
  
  
  
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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you need computer support, IT outsourcing, or professional services from a Microsoft or Cisco certified engineer:

Call 831-417-1200 or send email to information@progent.com