Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's experts can deliver a broad selection of engineering and support assistance for information systems powered by any combination of Windows, Cisco, Apple Mac, or Linux technologies. Network support services available to small and mid-size organizations in the San Francisco area by Progent's team of Microsoft and Cisco certified technical experts include:

  • Progent has put together two low-cost service packages designed to allow small businesses to receive a professional security assessment from a qualified security engineer. With Progent's External Security Inventory Scan, a security engineer runs a comprehensive test of your IT infrastructure from outside your firewall to uncover potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from a secure machine inside your firewall to uncover vulnerabilities to internal threats. Both security inventory services are set up and run from a secured remote site.

  • If you are developing UNIX applications on a network that includes Windows-based servers, workstations and applications, Progent offers IT outsourcing and support services that keep your network fully operational while reliving you to focus on your area of high-value expertise. By using automated network monitoring and providing remote and optional onsite help as you need it, Progent provides Linux and UNIX developer support that provides a cost effective way to maintain an IT network that features high uptime, protection and high performance.

  • Progent's Experts Team offers in-depth support in specific software areas, enabling you to tailor fast, cost effective and complete IT solutions that fit the specific requirements of your operation. Progent's application development consultants can assist you to benefit from Microsoft's major business applications by providing a range of services including Microsoft Dynamics AX (Axapta) ERP Software consulting, Microsoft Dynamics GP Business Accounting Software training and integration, Microsoft Dynamics NAV (Navision) Business Management Software support, Microsoft Dynamics SL Business Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) deployment.

  • Progent's Citrix virtual desktop consultants can help you to design, install, administer, and troubleshoot a virtualized Windows desktop and application delivery system by offering XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can help you optimize your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter support experts can assist your organization to administer and support a remote datacenter that features high uptime, enhanced protection, and fast recovery.

  • Progent's MySQL application programmers and database administrators offer cost-effective remote DBA or application development services and can assist organizations of all sizes to integrate and manage MySQL in a dependable IT infrastructure that provides high levels of speed, scalability, and protection. Progent also has experience assisting businesses migrate applications from an Oracle environment to MySQL.

  • The Progent Test and Training Lab located at the QTS Internet Data Center in Sacramento can be used for piloting line-of-business applications, developing efficient migration methodologies, evaluating and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and building training systems for the latest technologies. For Progent clients without adequate in-house resources to configure effective test environments, the lab reduces capital costs and engineering risk and helps keep vital IT projects on schedule.

  • Progent's simple by-the-minute billing rates has complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other extra fees that increase support costs. For remote support during normal business hours, you only get charged for the actual time spent working on your issue. If it only requires ten minutes to resolve your issue, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's consultant is actually on premises working on your problems. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you might be billed for our engineer’s travel time, but never a higher emergency rate. Since Progent has a large pool of expert consultants located throughout the entire Northern California service territory, an available consultant is usually close by to help. Progent can also offer on-premises service to most zip codes in the U.S. within 24 hours of answering a service request.

  • Progent's Microsoft-certified consulting team members and consultants for Macintosh technology can help your company to integrate your Mac OS X workstations and laptops with your Microsoft Exchange server through expert Entourage and Outlook for Mac support. Progent will ensure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App are correctly installed. Progent can also provide a full array of Microsoft Exchange consulting services including integration, diagnostics, security management, mobile user support, performance tuning, plus spam and virus protection and email encryption. Progent also can provide tailored in person or remote Macintosh education.

    Windows Server Essentials is a value-priced, versatile OS that allows small businesses to transition from the traditional physical on-premises datacenter to the contemporary hybrid computing model that includes local and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts offer cost-effective remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential productivity and cost advantages of migrating to Windows Server Essentials and implementing a hybrid local/cloud design for your computing environment. Progent can provide comprehensive project management so you can plan and execute a smooth migration to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent also offers ongoing consulting help, troubleshooting, and customized training. (Find out about Progent's Office 365 integration solutions with on-premises Exchange and Azure integration consulting services.)

  • Progent can provide the cost-effective services of remote Internet connectivity experts to help your company to evaluate or enhance your ISP services so your Internet access solution aligns with your business needs. Support services provided by Progent's engineers include evaluation of your current bandwidth use, carrier and plan comparison and ordering, network provisioning, and overseeing a seamless move to a different ISP and/or service plan. Network provisioning can include enhancing existing routers and switches and configuring additional ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.

  • Even if your Information Technology budget is modest, Progent offers cost- effective support options that will give your network the reliability, security, and functionality your business needs. Progent's optional 24x7 Network Monitoring Services, leveraging the talent of seasoned Microsoft and Cisco certified IT engineers, the most advanced network administration applications, and comprehensive service programs, can keep your mission-critical computer network software and servers up and running.

  • Progent's hybrid cloud solutions consultantsoffer advanced online support services to help organizations of all sizes to integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging.

  • Progent offers the services of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the major telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help you to design, configure, upgrade, or maintain a video conferencing environment that protects your investment and maximizes the strategic value of your information system. Progent also offers the services of network infrastructure engineers who can assist businesses of any size to build and maintain a communications network that provides the speed, reliability, security, and expandability required to accommodate your video conferencing/telepresence environment.

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If your small business is in the San Francisco area and you are in need of computer assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 415-321-5400 or visit Contact Progent.

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