Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's experts can provide a broad array of engineering and technical support assistance for IT systems powered by any mix of Windows, Cisco, Apple, or Linux/UNIX technologies. Network services available to small and mid-size businesses in San Francisco by Progent's team of seasoned consulting experts include:

  • Stealth penetration testing is an important part of any comprehensive IT system security strategy. Progent’s security experts can perform thorough stealth intrusion security checks without the awareness of your company's internal IT resources. Stealth penetration checking uncovers whether current security monitoring systems such as intrusion detection alerts and event log monitoring are properly configured and consistently monitored.

  • Progent offers two ultra-affordable service packages intended to allow small businesses to get an impartial network security assessment from a qualified security consultant. With Progent's External Network Security Inventory Checkup, a security expert runs an extensive test of your network from beyond your company firewall to uncover possible weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer executes a network scan from an authorized machine within your firewall to evaluate the risk to internal threats. Both security inventory services are set up and executed from a secured external site.

  • Windows Server Essentials is an affordable, versatile operating system that allows small organizations to make the move from the traditional stand-alone on-premises datacenter to the new hybrid computing paradigm that includes both local and cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server Essentials consulting experts offer cost-effective online consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to determine the possible business advantages of moving to Essentials and implementing a hybrid local/cloud-based design for your network ecosystem. Progent offers full-service project management support to help you plan and carry out an efficient move to Windows Server Essentials, Office 365, and other Microsoft Online applications and services. Progent also offers ongoing consulting, technical support, and training. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange and Azure planning and integration consulting.)

  • Progent follows a team model for problem escalation, making it possible to fix even the most difficult technical problems that can crop up occasionally. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco-qualified experts, Progent can quickly and cost-effectively fix issues that would stymie ordinary IT service companies. Working with thousands of customers on implementation and integration jobs annually gives Progent a unique perspective about what approaches work and which ones do not in solving IT problems.

  • If your network incorporates Cisco routers, you may be running an outdated release of Cisco IOS, the control software powering most Cisco router as well as the latest switches from Cisco. Cisco frequently offers upgrades to IOS in order to correct bugs, shore up security weaknesses, or add functionality. Unfortunately, upgrading Cisco IOS and other Cisco control software can be tricky, depending upon your Cisco equipment and your network environment. For example, there may be limited local Flash storage that might cause a new software version to operate improperly. Progent's Cisco CCIE-certified consultants can provide a wide variety of support services associated with upgrading Cisco IOS or any Cisco software platform such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can run inventories of your Cisco software, propose sensible updates, prepare Cisco appliances, copy software images, activate and verify your new software, optimize throughput, resolve problems, and teach your IT staff how to take advantage of any significant new functions.

  • Progent has a long background delivering a broad range of remote IT support and emergency repair services to local governments and school districts across the United States. Progent is among the industry’s pioneers in providing expert remote network support and has delivered network solutions to clients in every state. (Check out Progent's client testimonials.) Progent's online network support for local governments saves travel expenses and solves problems more quickly than onsite support.

  • Microsoft ISA Server 2006 and its replacement Microsoft Forefront Threat Management Gateway are discontinued software platforms that include an application-layer firewall that can protect networks from external and internal attacks. The two products provide deep examination of Internet protocols to uncover attacks that routinely evaded traditional firewalls. ISA Server 2006 was replaced by Forefront TMG, which was based on ISA Server's technology while delivering a number of improved features. Forefront TMG has subsequently been retired by Microsoft, and the security features provided by the product are now commonly handled by dedicated physical appliances from companies such as Cisco, Barracuda, Juniper and WatchGuard. (See Cisco ASA Firewall with Firepower Services configuration and management.) Progent provides online Microsoft Forefront TMG 2010 maintenance and ISA Server 2006 expertise to help you maintain and troubleshoot your older firewall environment, and Progent can help you to upgrade efficiently to a modern firewall solution by providing planning, configuration, tuning, training and debugging.

  • Progent's Microsoft Azure planning and integration experts can assist you with any aspect of Azure cloud migration such as requirements analysis, readiness assessment, solution design, pilot testing, deployment, centralized administration, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help you to set up and debug firewalls and VPN connections so your users can safely access to Azure-based resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist you to set up a hybrid environment that seamlessly combines on-premises datacenters with Azure resources.

  • Progent can help you utilize Microsoft Windows Services for UNIX or Subsystem for UNIX-based Applications (SUA) to achieve co-existence between Windows and Linux networks. SFU provides interoperability between Windows Server and various versions of Linux/UNIX including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows folders over NFS and integrated authentication in native Windows Server AD environments. SFU's Interix subsystem includes a full set of UNIX/Linux utilities and shells, support for a single rooted file system, and an application development toolkit for porting applications.

  • Progent's Microsoft Project Server and Project Online experts offer in-depth support in implementing and operating all versions of Microsoft Office Project and can provide a wide range of affordable remote support services following industry best practices to assist organizations of all sizes to receive all the advantages of this leading platform. Support services offered by Progent include system planning, software configuration and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.

  • Progent provides full and detailed reports of all support work to make sure customers do not feel “captive” to their support organization. Progent sends email accounts of support activity immediately after completion of each support task, and also encloses a hard copy along with monthly invoices. Comprehensive IT support reporting makes it less risky for customers to move to a new service organization or assume increased service responsibilities internally. Good support documentation also give IT managers the information needed to evaluate support services and develop better informed network expense projections.

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If your small business is in the San Francisco area and you need technical help, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 415-321-5400 or visit Contact Progent.

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