Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's IT consulting for small and mid-size companies in the San Francisco neighborhood are focused on customers who need fast and economical help for system stability, protection, efficiency, manageability, or recovery. This brief list of Progent's engineering support services and practice areas should give you a sense of how Progent's team can help your company to increase the business value of your computer network.



  • Progent's Microsoft-certified consultants offers remote or onsite support to help organizations of all sizes to design, implement, manage, and troubleshoot a backup solution based on System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager consultants can assist you to upgrade from older versions of SCDPM or from a different backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent offers occasional support for resolving especially stubborn issues, or full project management services. Also, Progent's Data Protection Manager 2016 (DPM 2016) migration consulting experts can assist you to plan and implement an efficient upgrade from Data Protection Manager 2012 to Data Protection Manager 2016 so you can benefit from integration with Windows Server 2016.

  • Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting to assist organizations of all sizes to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

  • The complexity and versatility of Microsoft Windows Server 2008 R2 requires an IT expert with hands-on experience and diverse knowledge in designing and building efficient end-to-end business information environments. The experience of Progent's certified Windows Server consultants, with an average of over ten years of background supporting Microsoft-powered solutions, assures your success in supporting and managing your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also help you to evaluate the benefits of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later or later. If you are considering creating a hybrid network model that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.

  • Progent's Technical Response Center is dedicated to delivering the best quality of remote computer support available for both emergency as well as standard problems. For emergency issues that affect multiple workers, vital personnel, or a mission-critical application, the TRC is set up to respond in less than an hour. For standard problems, the TRC is committed to address your issue in less than two hours. In all cases, your trouble ticket will be created promptly and accurately, you will be sent a confirmation from the trouble ticket system, and the TRC will check with you regarding each resolved issue to make sure you are satisfied with the outcome and ready to close the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

  • GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of information technology security experts. GIAC accreditations are acknowledged by companies and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the network security services addressed under GIAC certification such as evaluating network vulnerability, security incident handling, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory mandates for promptly reporting events.

  • VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.

  • Progent's Cisco-certified SIP infrastructure experts and CUBE integration experts can help your business to plan, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based IP PSTN trunks. Progent can provide cost-effective remote or onsite expertise to assist businesses to migrate smoothly to a modern communications network that delivers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.

  • Internet Information Services (IIS), Which is included with Windows Server and Windows desktop, is a sophisticated server role for web site hosting and application programming. The new versions provide improved protection, reliability, scalability, and troubleshooting while incorporating major improvements in remote management. Many popular extensions to Internet Information Services have been integrated into newer releases such as the Request Filter Module (formerly known as URL Scan), which can prevent dangerous HTTP requests from being processed by hosted web applications. Progent's Internet Information Services (IIS) experts can help your company to deploy IIS and the recent extensions to IIS Manager such as the GUI for controlling ASP.NET applications.

  • The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network consultants can assist your company to manage your existing PIX or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your company to design, configure, optimize, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.



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If your small business is in the San Francisco area and you require computer assistance, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 415-321-5400 or visit Contact Progent.
















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