Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's experts can deliver a broad selection of engineering and support assistance for information systems powered by any combination of Windows, Cisco, Apple Mac, or Linux technologies. Network support services available to small and mid-size organizations in the San Francisco area by Progent's team of Microsoft and Cisco certified technical experts include:



  • Progent has written a white paper that summarizes the benefits businesses of any size can derive from outsourcing or co-sourcing IT support from Progent. Progent's IT Outsourcing and Co-sourcing report includes Progent's unique IT service delivery paradigm for IT support that can range from router troubleshooting to full-service project management. The report also shows ways that Progent's outsourcing support services can assist companies to cut costs, improve productivity, and enhance the value of their information system. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing IT Services from Progent.

  • Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

  • Progent's eCommerce application software experts can help your company to install an e-commerce environment that is protected, reliable, and responsive. Progent can also enable you to develop a web site that is tightly integrated with your sales and inventory applications to reduce the cost and improve the stability of web-based business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you architect custom web software using powerful programming utilities or customize off-the-shelf programs so that they accommodate your individual business requirements. For database-driven web applications, Progent can provide the services of SQL Server developers, Oracle developers and database administrators, MySQL experts, and Microsoft Office Access software developers.

  • Progent's engineering services for fault tolerant networking for small companies provide Microsoft and Cisco-certified consulting experts who will help you create a fault-tolerant network that incorporates essential technologies and procedures for line-of-business environments. Progentís engineering experts can help your company to implement a network architecture with features such as fault tolerant Internet access, system load balancing, zero-downtime data centers, fault tolerant interoffice connections, and high-reliability multi-site systems. Progent also help your company to define a business continuity process and to deploy and validate technologies that provide rapid, fail-safe disaster recovery.

  • Progent's CISSP certified security consultants and CISM certified security team members can assist you to protect your Mac network system through expert services which include running complete security auditing, cleanup after hacker assaults, setting up firewalls, deploying safe remote connectivity, installing advanced applications for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan appropriate for your business and network environment.

  • Progent's certified Windows 8.1 consultants can provide a range of technical services to assist companies of any size to deploy, manage, and support networks that incorporate desktops, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's experienced project management consultants can help create testing labs to evaluate Windows 8.1 and develop and manage Windows 8.1 migration plans based on leading practices.

  • Progentís business information reporting consultants can provide remote and on premises consulting to assist you with any phase of business intelligence (BI) reporting from troubleshooting or enhancing applications to planning and deploying an advanced business intelligence environment. Progent's management reporting experts can help your company to maintain your existing reporting environment, assist you to upgrade databases and applications from a discontinued reporting product to a modern one, and provide custom online mentoring to meet your specific requirements. Progentís business reporting and analytics professionals can provide experience in the leading business intelligence reporting tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

  • Microsoft's desktop virtualization solutions reduce the effort required for IT managers to set up applications so they are consistent across an entire user base, offer the power to control rights to critical information, and allow fast installation of new or updated workstations. In Windows Server 2008 R2, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services simplifies desktop connectivity, improves responsiveness, tightens data security, centralizes management, and provides a nearly seamless client environment. Progent's desktop virtualization engineers can help your company to assess the business advantages of Microsoft's desktop virtualization solutions, configure test and production environments, optimize your network architecture to support virtualized desktops efficiently, assess and remediate security problems, and train your IT administrators to follow best practices to gain maximum payback from desktop virtualization.

    Progent's Microsoft certified SCOM 2012 consulting experts have over 15 years of background designing, implementing, optimizing and repairing Microsoft SCOM environments and can provide companies of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to best practices for tracking network fabric and Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or on-premises technical support to help you to remediate critical problems uncovered by SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to migrate cost-effectively from Operations Manager 2016 to Operations Manager 2016.

  • In conducting IT projects for large customers, Progent uses a phased approach based on defined steps in order to meet budgets, scheduling deadlines, and technical objectives while minimizing network disruption. Progent's methodology uses field proven industry project management standards founded on the sound practices defined by the Microsoft Solutions Framework (MSF) and includes project goals definition, architecture steps, pilot testing, design tuning, and expertly managed deployment. All phases are documented to provide a comprehensive historical record of technical services delivered and to assist in future system management.

  • Even if your IT budget is minimal, Progent offers value-priced service options that will give your network system the stability, protection, and functionality your organization needs. Progent's optional Round-the-Clock Network Monitoring and Reporting service packages, combining the talent of experienced Microsoft and Cisco certified IT consultants, the latest network management software, and comprehensive service packages, will keep your mission-critical computer network applications and servers operating smoothly.

  • Progent's Microsoft Azure integration consultants can help you with any phase of Azure cloud migration such as needs analysis, readiness evaluation, solution design, pilot testing, deployment, centralized administration, performance optimization, license management, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can assist your IT staff to configure and troubleshoot firewall appliances and VPN connections so your users can securely access to Azure resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help you to set up a hybrid ecosystem that transparently integrates physical datacenters with Azure-based services.

  • Progent's backup engineers can provide help for a broad array of products and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations plus notebooks and handhelds. Progent can provide help for leading data protection platforms such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can assist your company to implement, enhance, or maintain backup/restore systems for a variety of environments such as on-premises, remote, cloud-based, or a mix.



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If your small business is in the San Francisco area and you are in need of technical assistance, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 415-321-5400 or visit Contact Progent.
















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