Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's information technology support for small companies in the San Francisco area are focused on clients who require fast and economical assistance with system stability, security, productivity, manageability, or recovery. This brief list of Progent's engineering services and technical experience will give you a sense of how Progent can help you to increase the competitive value of your computer system.

  • The Call Center service delivery structure adopted by Progent's Technical Response Center gives small and midsize businesses an affordable alternative to reliance on freelance service individuals by offering in-depth technical knowledge shared by all support groups, optional round-the-clock access to emergency help, fast escalation to appropriate experts for handling even the most difficult problems, service consistency and dependability, quick follow through enforced by seasoned service administrators, a choice of easy-to-use ways for requesting service tasks, plus excellent progress transparency made possible by trouble ticket tracking and accessible via a web portal.

    Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that enables small organizations to transition from the older stand-alone in-house datacenter to the modern hybrid computing model that combines local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified Windows Server Essentials consultants can provide cost-effective online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can help you to determine the potential productivity and cost benefits of migrating to Windows Server Essentials and implementing a hybrid local/cloud design for your computing ecosystem. Progent offers full-service project management support to help you plan and carry out a smooth move to Windows Server Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent also offers as-needed consulting, troubleshooting, and customized training. (Learn about Progent's Office 365 integration solutions with on-premises installations of Exchange and Azure integration consulting services.)

  • Progent's staff of computer network consulting experts can help large organizations to plan, deploy, and manage major rollouts of key Microsoft technology by offering support like Active Directory design, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 configuration, Microsoft Skype for Business planning and deployment consulting and Lync Server 2013 management, plus Microsoft SQL Server 2016 integration and SQL Server 2014 application development. Progent has worked with some of the world's largest companies to integrate solutions based on Microsoft servers and can provide branch office support for enterprises with branch offices in the San Francisco Bay Area or major cities throughout the U.S.

    Progent has been providing SharePoint consulting services since the initial SharePoint product was released over a decade ago, and Progent has the breadth and depth of technical knowledge to assist businesses of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that bring substantial business value to your IT investment. Progent's Microsoft Gold-certified consultants can help you to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; determine whether an on-premises, Cloud-based or hybrid deployment is most sensible for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual jobs related to your SharePoint 2013 deployment.

  • Progent's Microsoft-certified staff and experts in Apple Mac OS X technology can help you to connect your Apple Mac workstations and laptops with your Exchange server through comprehensive Entourage and Outlook for Mac consulting services. Progent will make sure that your Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App or Web Access are properly installed and tested. Progent can also provide a broad array of Exchange consulting services including integration, diagnostics, security, remote access, performance tuning, plus spam protection and email encryption. Progent also can provide tailored one-on-one Macintosh webinars.

  • In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers companies expert help for products from other major Firewall and VPN suppliers including Checkpoint Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec-Raptor. Progent can help you design a comprehensive security strategy and select the right products from a variety of suppliers to support your security objectives while staying within your spending limits.

  • Progent can provide your organization online access to Microsoft Exchange 2016 Server planning and deployment support, certified Exchange Server 2013 integration consultants, Exchange 2010 consultants and Exchange 2007 Server support professionals to architect a fault-tolerant email system that includes secure email access throughout your organization. For road warriors with handheld devices, Progent offers Apple and Android tablet and smart phone integration support and RIM Blackberry administration consulting.

  • Progent can provide the expertise of a part-time CIO to assist companies to take a strategic view of their IT environment to ensure their technology matches their primary objectives, manage major projects according to industry best practices, negotiate supplier contracts, and deliver additional services that require a mix of business experience and computer skills. Progent's temporary CIO consulting service is ideal for organizations who can't afford a full-time Chief Information Officer but who at times need the advice of an experienced senior technical officer.

  • Progent offers a wide array of cost-effective desktop services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows, Mac OS X Lion or Snow Leopard, or popular versions of Linux. Progent's desktop support services feature online and on-premises help and vary from urgent help to complete outsourcing of workstation administration and technical support.

    Progent's Microsoft System Center consultants have over a decade of background configuring, supporting and fixing the key components included with Microsoft System Center and can assist you to design, deploy, maintain, and repair your System Center ecosystem to optimize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent can assist you to upgrade to the current version of Microsoft System Center from a previous release or from another datacenter management solution to provide the advantages of enterprise-class provisioning, management automation, security, plus datacenter and critical application availability and performance monitoring.

  • Microsoft ISA Server 2006 and its replacement Forefront Threat Management Gateway are software platforms that include an application-layer firewall that can guard systems from external and internal threats. The two products perform in-depth inspection of network protocols to detect exploits that can get by legacy firewalls. Microsoft Internet Security and Acceleration Server was superseded by Forefront Threat Management Gateway, which is based on ISA Server 2006's technology while delivering a variety of improved capabilities. Forefront TMG has subsequently been discontinued by Microsoft, and the security functions provided by the product are now typically handled by purpose-built physical appliances from vendors that include Cisco, Barracuda, Juniper and WatchGuard. (See ASA 5500-X Firewall with Firepower Services configuration and support.) Progent provides advanced Microsoft Forefront Threat Management Gateway support and ISA Server 2006 expertise to help you maintain and troubleshoot your older firewalls, and Progent can help you to migrate efficiently to a more current security platform by providing planning, configuration, tuning, training and debugging.

  • Progent offers access to the cost-effective support of online Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet access solution matches your business requirements. Services provided by Progent's engineers include evaluation of your current bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and managing a seamless move to a new carrier and/or service arrangement. Provisioning can include optimizing current routers and deploying additional ones, setting up firewalls, and designing dependable BGP configurations.

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If your small business is in the San Francisco area and you need technical support, IT outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 415-321-5400 or visit Contact Progent.

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