Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's information technology support for small and mid-size companies in the San Francisco neighborhood are focused on customers who need fast and affordable help for network stability, protection, efficiency, manageability, or recovery. The following short selection of Progent's consulting support services and practice areas should give you an idea of the ways Progent's team can help your company to enhance the business value of your computer network.



  • Progent's Cisco CCIE-certified network consultants offer expert online and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that run the gamut from small companies and campus networks to giant data centers and service providers. Progent can assist you to deploy Cisco's rapidly evolving switching solutions to realize the throughput, scale, availability, virtualization support, security and manageability needed by your organization. For information about Progent's consulting and support services for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting services. To learn about Progent's consulting services for Cisco's Nexus Series of data center switches, refer to Cisco Nexus switch consulting services. To find out about Progent's support for Meraki switches, refer to Meraki switches consulting services.

  • Progent's Microsoft Skype for Business experts offer remote and onsite expertise for organizations of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help your business to design an on-premises, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with other communication platforms like Cisco Video Interop Server. Progent's certified data security consultants can assist you to design and validate a security environment for your Skype for Business solution that is compliant with regulatory requirements.

  • Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager, is a converged voice messaging platform that promotes teamwork by providing a variety of alternatives for accessing calls and messages within a framework that is easy to implement and manage. Cisco Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and corporate branch offices with as many as 500 workers. Progent's Cisco-qualified CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your voice messaging solution gives you the highest possible competitive value.

  • Progent's certified Windows Server 2012 consulting experts can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, tune your network infrastructure for local, multi-site, cloud-based, and hybrid datacenters, educate your IT management, team, develop an enterprise-wide security plan, streamline IT administration, help with creating applications, and generate and test a DR/BC plan. If you are considering migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to assess the value of Windows Server 2016 for your environment and plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model.

  • Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small businesses to transition from the traditional stand-alone in-house datacenter to the new hybrid computing model that includes local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants offer cost-effective online consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of migrating to WS 2012 R2 and adopting a hybrid local/cloud design for your network environment. Progent can provide comprehensive project management to help you design and execute a smooth move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent also offers ongoing consulting, technical support, and training. (Learn about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange and Microsoft Azure planning and integration support.)

  • Progent offers two ultra-affordable service bundles intended to allow small businesses to get a professional security assessment from a qualified security consultant. With Progent's External Security Inventory Checkup, a security expert administers an extensive test of your network from outside your firewalled perimeter to determine potential risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a network scan from an authorized computer within your company firewall to determine the risk to internal attacks. The two security inventory services are configured and run from a secured remote site.

  • Progent provides full and detailed documentation of all support work to make sure clients donít ever feel like a hostage to their IT service organization. Progent sends email documentation of support activity immediately after completion of each service interaction, and also provides a printed copy along with monthly billings. Comprehensive IT support documentation makes it easier for customers to transfer to a new service organization or take on more service responsibilities internally. Complete service reporting also give IT managers the information needed to evaluate support services and produce better informed IT budgets.

  • Features of Progent's IT outsource packages include system evaluation to ensure that your environment meets professional levels of security and remote connectivity, 24x7 network monitoring based on Microsoft Operations Manager to identify issues before they impact your organization, optional Helpdesk Services from Progent's technical staff, security audit to help guard your information network from hackers and viruses, addition of Service Packs and security patches for servers and software, savings on Progentís remote and on-site troubleshooting services, and access to Progentís team of Microsoft and Cisco-certified system experts and service specialists.

  • ISA Server 2006 and the newer Forefront TMG are discontinued software solutions that contain an application-layer firewall able to guard networks from external and inside attacks. Both platforms provide deep inspection of Internet protocols to uncover exploits that routinely eluded traditional firewalls. Microsoft ISA Server 2006 was superseded by Forefront TMG 2010, which was based on ISA Server's technology while delivering a variety of enhanced features. Forefront TMG 2010 has been retired by Microsoft, and the security features provided by the product are now typically taken over by dedicated physical devices from vendors that include Cisco, Barracuda, Juniper and WatchGuard. (See ASA Firewall with Firepower Services configuration and support.) Progent provides advanced Forefront TMG 2010 support services and ISA Server 2006 expertise to help you maintain and debug your older firewall environment, and Progent can help your organization to upgrade efficiently to a more current security solution by providing planning, integration, optimization, training and debugging.

  • Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

  • Progent offers live remote webinar training classes. Virtual online classes provide a convenient and affordable option for educating your IT personnel to operate a wide array of important applications such as Office and Office 365 releases of Excel, Word, PowerPoint, Outlook, Access, and Project. Progent also can provide customized training for Microsoft Dynamics Great Plains. In addition, Progent offers onsite education for customers in the San Francisco Bay Area and major cities throughout the U.S.

  • Progent's Microsoft Project Server and Project Online consultants offer advanced expertise in implementing and operating all editions of Microsoft Office Project and can deliver a wide range of cost-effective online consulting services following leading practices to assist businesses of all sizes to get all the benefits of this leading platform. Support services available from Progent include solution planning, installation and upgrades, setting up safe collaboration among local and offsite users, network optimization, and customized online training classes.

  • Progent can deliver a broad range of cost-effective services to assist you company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows, Apple macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 10 planning and migration consulting, Microsoft Windows 8.1 integration expertise, Windows 7 maintenance, Microsoft Office and Office 365 integration and training, and 64-bit processing expertise.



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If your small business is in the San Francisco area and you are in need of technical support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 415-321-5400 or visit Contact Progent.
















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