Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's IT support for small businesses in San Francisco are concentrated on customers who need immediate and economical help for network dependability, protection, efficiency, manageability, or recovery. This brief list of Progent's consulting services and practice areas should provide an idea of how Progent's team can assist your company to increase the competitive value of your information system.



  • Progent's certified Microsoft Exchange 2016 Server consultants and Exchange 2013 consultants can deliver affordable remote and on-premises support to carry out your migration to Microsoft Exchange 2016 or Microsoft Exchange 2013, produce comprehensive documentation of your upgraded messaging system, educate your IT team and end users to get them up to speed rapidly on Exchange Server 2016 or Exchange 2013, and offer ongoing administrative services and technical help.

  • The Help Desk Call Center service delivery structure adopted by Progent's Technical Response Center offers small companies an efficient alternative to reliance on freelance service individuals by offering in-depth expertise shared by multiple engineering teams, optional 24x7 availability of emergency help, fast escalation to world-class experts for solving even the most difficult problems, service consistency and dependability, prompt follow through overseen by seasoned support administrators, a choice of easy-to-use techniques for requesting service jobs, and excellent progress transparency enabled by ticket tracking and available through a web portal.

  • Progentís Wireless Site Survey assists you to design and implement a WiFi wireless network adapted to your environment, offering your business a WLAN that has the reception, performance, load-handling capability, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service. Progentís on-premises survey includes physical walkthroughs, spectrum and security assessment of your current WLAN, evaluation of your buildingís layout, measuring for RF interference, RF propagation modeling, identification of the best placement for customer-specified Wireless Access Points including Aironet APs, Meraki access points and Apple AirPort devices, and a detailed document defining a new WLAN.

  • Progent offers two low-cost service packages designed to enable small companies to get an objective network security assessment from a certified security engineer. With Progent's External Network Security Inventory Checkup, a security expert administers an extensive test of your IT infrastructure from outside your firewall to uncover possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a security engineer executes a system scan from an authorized machine within your firewall to evaluate vulnerabilities to inside threats. The two security inventory services are set up and run from a secured external site.

    Progent's Cisco Meraki Wi-Fi access point experts offer remote and onsite support services to assist organizations of any size to plan, install, manage, expand or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed wireless access points. Progent can assist your business to set up and support Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that delivers the same access, performance, security compliance, ease of management and uptime for wired and wireless users regardless of their location or device. (Check out Cisco Meraki switches integration.)

  • Progent's iPhone and iPad integration consultants offer affordable online assistance to assist your business to plan, configure, and troubleshoot any facet of your iOS and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you create or support a resilient, secure and scalable infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training to show you how to manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the business value of your IT system.

    Progent's Microsoft Office Word and Office 365 Word consultants can provide a wide range of economical online support services to assist you to manage and troubleshoot your legacy Microsoft Office Word solution or help you to move to a current release of Microsoft Office Word. Services offered by Progent's experts include VBA software development, isolating and resolving compatibility problems between different versions of Word, interfacing Word with different Microsoft Office apps like Office Excel and Microsoft Outlook or with 3rd-party data sources and add-ons,network optimization for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone and tablet synchronization, and online Microsoft Office Word training classes tailored for individuals or groups.

  • Progent's Juniper-authorized network engineers can assist your company to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued devices to current releases. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to help you to simplify the administration and improve the security of your Juniper VPN appliances and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you manage networks that incorporate a mix of Juniper's software platforms.

  • The failover cluster feature set incorporated into the latest versions of Windows Server is radically re-engineered to simplify the deployment, setup, and management of clusters and to provide greater levels of system availability, protection, efficiency, and versatility. New or enhanced capabilities include cluster Validation, easier setup and installation, improved cluster administration, redesigned cluster architecture for increased uptime, hardened security and quorum structure, elimination of failure points, more disk and memory capacity, enhancements for geographically dispersed clusters, and live migration capability for Windows Hyper-V virtual servers. Progent's certified cluster technology experts can help you assess the business benefits of failover clusters, plan and implement a deployment, educate your IT staff to manage your failover clusters, provide ongoing consulting and technical help services, and produce and test a disaster recovery plan.



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If your small business is in the San Francisco area and you need computer help, information technology outsourcing, or top-level services from a Progent engineer, call 415-321-5400 or visit Contact Progent.
















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