Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's computer support services for small and mid-size organizations in San Francisco are concentrated on clients who need fast and affordable assistance with system dependability, security, efficiency, manageability, or recovery. The following brief selection of Progent's engineering services and technical experience will give you a sense of how Progent can help your company to increase the competitive value of your computer system.



  • Progent has published a white paper that summarizes the advantages organizations of all sizes can derive from outsourcing or co-sourcing IT services from Progent. Progent's IT Outsourcing and Co-sourcing report includes Progent's proven IT service delivery paradigm for network support that can range from router configuration to full-service project management. The white paper also shows ways that Progent's outsourcing and co-sourcing services can help companies to cut costs, accelerate productivity, and increase the value of their information system. To read Progent's white paper, click: Benefits of Outsourcing Network Support from Progent.

  • Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, previously known as CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

  • Progent's Cisco-certified wireless consultants can provide Cisco Aironet Wi-Fi access point consulting and Cisco wireless controller integration to help you benefit from the IEEE 802.11ac Wi-Fi specification to get three times the speed for your wireless network while increasing the coverage area.

  • Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that facilitates productive collaboration by offering a variety of alternatives for accessing calls and messages within a framework that is easy to implement and maintain. Cisco Unity Connection lets you read and manage voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant services for small to medium businesses and corporate satellite offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your CUE deployment delivers maximum competitive advantage.

  • Progent's ProSight Virtual Hosting outsourcing service provides complete hosting of a small or mid-size company's production servers in an environment that gives the maximum degree of dependability and expandability and is in addition easy to transfer to any data center. Progent's Private Cloud hosting and management services are based upon mature virtualization technologies that enable small businesses with multi- platform environments to economize significantly on the costs of capital investments, system support, and network administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility. Learn about Progent's ProSight portfolio of managed IT services for small and mid-size organizations.

  • Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn about Progent's ProSight family of managed services for small and mid-size organizations.

  • Microsoft ISA Server and its replacement Microsoft Forefront TMG 2010 are discontinued software solutions that contain an application-layer firewall that can defend networks from external and internal attacks. Both of these platforms provide deep inspection of network protocols to uncover attacks that routinely eluded early-generation firewalls. ISA Server 2006 was superseded by Microsoft Forefront TMG 2010, which was based on ISA Server 2006's architecture while providing a variety of improved features. Forefront TMG 2010 has been retired by Microsoft, and the gateway security functions provided by the product are now usually taken over by purpose-built hardware devices from vendors such as Cisco, Barracuda, SonicWALL and WatchGuard. (See ASA 5500-X Firewall with Firepower Services integration and support.) Progent offers online Microsoft Forefront Threat Management Gateway maintenance and Microsoft ISA Server 2006 consulting services to help you maintain and troubleshoot your older firewalls, and Progent can help your organization to migrate smoothly to a more current firewall solution by providing planning, integration, tuning, IT staff training and troubleshooting.

  • Progent's Microsoft-certified Active Directory consultants have broad knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, damaged AD objects, removal of test software configuration objects in on-line AD systems, and restoration of failed installations of Active Directory and AD-integrated software. Progent is also experienced in working with “expert only” AD tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address key areas such as AD naming conventions, hierarchical model, IT administration model, utilization and design of group policy objects, as well as security and monitoring definitions. Progent can also anticipate the impacts of server and service implementations on functionality and speed. Progent can help companies to design and roll out configurations of AD Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.



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If your small business is in the San Francisco area and you need computer help, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 415-321-5400 or visit Contact Progent.
















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