Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's experts can deliver a wide array of engineering and technical support assistance for information networks powered by any combination of Windows, Cisco, Apple Mac, and Linux/UNIX platforms. Network support services offered to small organizations in San Francisco by Progent's team of Microsoft and Cisco certified engineering professionals include:

  • Progent's specialists in Apple technology can support the creative aspect of Macintosh systems by offering support services and education in images, sound, and motion. Progent's experts can offer expertise in a variety of Mac desktop applications such as Photoshop, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with specific areas like digitizing audio or video or setting up an audio post production lab.

  • NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with continual replication to deliver rapid, zero data loss disaster recovery (DR) between sites that are up to 300km away from one another. Progent can provide the skills of a NetApp MetroCluster consultant who can help your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by delivering help with tasks such as assigning disk pools, arranging aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery solution to show compliance with industry standards and regulatory mandates.

  • Progent's simple by-the-minute billing model has complicated contracts, retainers or hidden fees. Many other support companies have minimum billable time or other extra charges that increase support costs. For remote support during normal business hours, you pay only for the actual time spent resolving your issue. If it only requires ten minutes to fix your problem, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent expert is actually onsite working on your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our consultant's travel time, but never an increased emergency rate. Since Progent has a large pool of engineers located throughout the entire Northern California service territory, an available expert is usually close by to assist. Progent can also offer on-premises technical support to most zip codes in the U.S. within 24 hours of receiving a support request.

  • The extensible design of Microsoft Dynamics GP (Great Plains) makes it easier to develop customized Microsoft Dynamics GP/Great Plains applications that provide all of the basic functionality of popular Microsoft Dynamics GP components but also address the individualized requirements of your organization. With access to the Modifier with Microsoft VBasic for Applications, applications developers can work with the most popular customization platform in the industry to tailor Microsoft Dynamics GP information views, create business logic, personalize reports, or exploit connectivity with Microsoft Office and Office 365 software. Progent's expertise with Microsoft .NET technologies, Microsoft SQL Server 2016 integration and Microsoft SQL Server 2014 development and DBA services, and programming background with VBasic, Visual Studio, Continuum and other developer systems make it possible to design custom mission-critical applications and web commerce solutions that integrate tightly with MS Dynamics GP.

    Progent's Cisco Meraki Wi-Fi access point experts provide remote and onsite support to assist organizations of any size to design, deploy, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a seamless ecosystem that delivers the same access, performance, security compliance, manageability and availability for wired and Wi-Fi users irrespective of their location or computing device. (See Meraki switches integration.)

  • Progent utilizes a collaborative approach to computer network issue support. By harnessing extensive experience from Progent's Microsoft and Cisco-certified consultants, Progent can quickly and efficiently resolve even the most troublesome computer problems. Working with hundreds of clients and performing thousands of complex implementation and integration projects every year gives Progent an insight into which approaches are the most efficient and which approaches should be avoided.

  • Progent's wireless integration consultants offer wide-ranging backgrounds in the implementation and support of wireless networking technology and can assist your IT team to design, deploy, administer and troubleshoot wireless solutions that are secure, robust, expandable, simple to administer and use, able to handle your critical workloads, and transparently incorporated into hybrid cloud networks. Online and onsite expertise offered by Progent span a variety of wireless solutions and include smartphone integration and management, Wi-Fi network planning and installation, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

  • Progentís Wireless Site Survey makes it easy to design and implement a 802.11a/b/g/n (WiFi) wireless LAN optimized for your environment, offering your business a WLAN that delivers the coverage, performance, capacity, Quality of Service, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive on-premises service. Progentís onsite wireless survey features onsite inspection, spectrum and security audits of your current WLAN, analysis of your site's floor plans, measuring for radio frequency interference, RF propagation modeling, selection of the best locations for customer-requested Wi-Fi APs such as Aironet APs, Meraki cloud-managed APs and Apple AirPort products, and a detailed document defining a new WLAN.

  • Progent can provide the expertise of a part-time CIO to help organizations to take a strategic look at their IT environment to make sure their computer technology aligns with their primary objectives, manage large-scale initiatives following leading practices, oversee vendor agreements, and deliver other consulting services that call for a combination of business savvy and IT skills. Progent's part-time Chief Information Officer consulting service is perfect for companies who can't justify a permanent CIO but who occasionally can benefit from the knowledge of a veteran high-level technical executive.

  • In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers organizations expert help for solutions from other major VPN suppliers including Checkpoint Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec. Progent can show you how to design a comprehensive security plan and select appropriate technologies from multiple vendors to support your security goals while staying within your budget restraints.

  • Progent's Experts Team provides in-depth expertise in specialized software areas, enabling you to create fast, cost effective and cohesive network solutions that address the unique requirements of your business. Progent's application developers can help you to customize Microsoft's major business applications by offering a range of services such as Microsoft Dynamics AX ERP Software consulting services, Dynamics GP/Great Plains Accounting Software training and programming, Microsoft Dynamics NAV Software integration, Microsoft Dynamics SL (Solomon) Accounting Software help, and Microsoft Dynamics RMS deployment.

  • Microsoft's desktop virtualization technologies reduce the work needed for IT managers to deploy software programs so that they are standardized throughout an entire user base, offer the power to manage access to critical data, and enable quick deployment of new or updated workstations. In Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure that powers RDS simplifies client connectivity, enhances performance, strengthens security, centralizes administration, and provides an almost seamless client environment. Progent's Windows Server 2008 R2 engineers can help your company to evaluate the business benefits of Microsoft's virtual desktop solutions, set up test and production environments, improve your network architecture to support virtual desktops effectively, assess and resolve security problems, and train your network administrators to follow best practices to gain maximum payback from desktop virtualization.

    Some of the popular online Cisco router support services offered by Progent are setting up hostname, IP addressing, routing maps, clock, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing maps, and line settings; upgrading router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel problems; creating a network diagram and documenting router setup; plus policy and fault tolerance planning.

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If your small business is in the San Francisco area and you need computer assistance, information technology outsourcing, or advanced expertise from a Progent consultant, call 415-321-5400 or visit Contact Progent.

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