Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's IT support services for small companies in the San Franciscoy vicinity are focused on clients who need fast and affordable help for system stability, security, productivity, administration, or repair. The following short selection of Progent's consulting support options and practice areas should provide a sense of how Progent can assist your company to increase the business value of your information network.



  • Progent's Cisco-certified CCIE network engineers can provide advanced remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that run the gamut from small organizations and campus LANs to enterprise data centers and public clouds. Progent can help you to implement Cisco's rapidly evolving switch technology to realize the throughput, scale, resilience, virtualization, data protection and manageability required for your organization. For information about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch support. For details about Progent's support for Cisco's Nexus family of switches, see Nexus switch consulting and troubleshooting services. To find out about Progent's support services for Cisco Meraki switches, go to Meraki switches consulting services.

  • Progentís Wireless Site Survey assists you to design and implement a 802.11a/b/g/n (WiFi) wireless LAN adapted to your facilities, offering you a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, security, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís on-premises survey features physical inspection, spectrum and security audits of your existing wireless network, evaluation of your buildingís floor plans, testing for radio frequency contention, RF propagation modeling, selection of the best locations for customer-specified Wi-Fi APs such as Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort products, and a comprehensive report defining a new WLAN.

  • Progent's Android phone and tablet integration expertise have years of background delivering online and on-premises support for organizations of any size who need to incorporate Android phones and tablets into their IT systems so that users can communicate and collaborate from virtually anywhere. Progent offers the range of skills to resolve technical problems that involve numerous manufacturers and that represent a mix of older and current technology. Progent provides affordable remote consulting to assist you with any facet of planning, deploying, managing and maintaining your BYOD environment. Progent can provide occasional technical support to assist you to handle especially challenging technical problems, or Progent can provide comprehensive project management services to help you complete major network projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid network environments and offers support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide specialized group or one-on-one training sessions to help you manage and use Android phones to maximize their business value.

  • Progent's experts in Apple Mac OS X technology can support the creative aspect of Mac OS X systems by offering support services and training in graphics, audio, and video. Progent's professionals can offer help in a range of Macintosh desktop programs such as Photoshop, InDesign, Apple Logic, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects like scanning or digitizing audio or video or setting up an audio/video post production facility.

  • The accumulated service documentation created for your business by Progent help you avoid becoming dependent on a single consultant. Progent's comprehensive documentation of support services makes it possible for one Progent consultant to take up where another consultant left off while minimizing time spent getting familiar with your IT environment. Thorough service documentation also provide your internal IT staff a better grasp of major technical issues involving your network and offer hints about how to anticipate and solve issues in the future. In this way, Progent's service documentation are an important facet of Progent's philosophy of knowledge transfer to customers. An additional benefit of Progent's service documentation system is that your organization can more easily establish an internal network services group if and when it appears to be more cost effective to do so. Alternatively, detailed service reporting allows you to transfer to another support organization if you become unhappy with Progent's service quality.

    Progent has been delivering SharePoint consulting services since the first product was released more than a decade ago, and Progent has the breadth and depth of IT know-how to assist businesses of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid deployment is most sensible for your busi9ness; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can assist in specific tasks related to your SharePoint 2013 deployment.

  • Progent's Skype for Business integrators can provide remote and on-premises expertise for organizations of all sizes to assess the benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration platforms such as Cisco Video Interop Server. Progent's certified network security consultants can assist you to create and validate a security environment for your Skype for Business deployment that is compliant with government and industry requirements.

    Progent's Microsoft Gold-certified Microsoft SCOM 2012 consultants have over 10 years of experience planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and availability needed to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide responsive online or onsite technical support to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.

    The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can help you to manage your legacy PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your company to plan, configure, optimize, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

  • Progent has a long background delivering a full-spectrum of online IT support and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering expert online IT consulting and has delivered IT support to organizations in every state. (Refer to Progent's customer testimonials.) Progent's online network consulting for local governments eliminates travel costs and resolves issues faster than onsite service calls.



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If your small business is in the San Francisco area and you are in need of technical support, IT outsourcing, or high-level services from a Progent consultant, call 415-321-5400 or visit Contact Progent.
















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