Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's Computer Consulting Offerings in a Nutshell
Our Network Consulting services are focused towards small and midsize companies who require fast and economical solutions for system availability, security, efficiency, or maintenance. This abbreviated list of professional services and technical experience should give you an idea of areas where Progent can assist you to increase the competitive advantage of your computer system.

• Macintosh consultants can support the creative aspects of the Macintosh environments by offering consulting services and training in graphics, audio, and video. Progent's professionals can provide expertise in a range of Mac applications including Photoshop, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as digitizing audio or video or setting up an video post production facility.
  
  
• Progent's advanced virtual office structure uses the Internet and wireless technologies to ensure that a service engineer or IT consultant is ready to resolve your network problems speedily.
  
  
• Progent leverages a team approach to network issue escalation, making it possible to solve even the most difficult technical issues that can crop up from time to time. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified staff members, Progent can quickly and cost effectively solve even the most vexing network problems. Working with hundreds of organizations and completing thousands of complex support and integration projects every year affords Progent a great view on which approaches work and which don’t.
  
  
• The historical service documentation created for your organization by Progent help you avoid becoming dependent on a single consultant. Progent's comprehensive reports of support provided makes it possible for one Progent technical team member to take up where another left off while reducing time spent getting up to speed on your network environment. Detailed service documentation also provide your internal IT staff with greater understanding of important technical issues surrounding your system and offer insight into how to anticipate and resolve issues in the future. In this way, Progent's service documentation are an important aspect of Progent's policy of knowledge transfer. Another benefit of Progent's service documentation system is that your business can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another support organization if you become dissatisfied with Progent's service.
  
  
• Progent offers complete Microsoft Business Solutions Microsoft Dynamics CRM application consulting and uses this powerful productivity software as a core line-of-business application. Microsoft CRM helps organizations build profitable customer relationships by providing integrated Sales and Customer Service modules that enable staff members to share vital customer data to help improve sales success and deliver consistent, on-the-ball customer service.
  
  
• The complexity and integration demands of Microsoft Windows Server 2003 requires an IT consultant with hands-on expertise and broad knowledge in designing and crafting cohesive end-to-end enterprise technology solutions. The experience of Progent's Microsoft-certified expert staff, with an average of over ten years of background in Microsoft integration, assures you success in identifying the edition and configuration of Windows Server 2003 that best fits with your business requirements.
  
  
• Progent can assist you architect, select, test, deploy and maintain secure wireless bridges that integrate seamlessly into your IT network while providing a level of security that equals or exceeds wireline network connections. For an example of Progent's consulting services for building-to-building wireless bridging, read the Case Study on Wireless Deployment.
  
  
• The open architecture of Microsoft Great Plains – Dynamics GP makes it possible to craft Custom Great Plains applications that offer all of the core functionality of proven Great Plains solutions but also meet the specialized needs of your company. With access to the Modifier with Microsoft Visual Basic for Applications, developers can utilize the most widely used customization environment in the software industry to quickly adapt Dynamics GP information views, add or modify business logic, customize forms and reports, or extend integrations with Microsoft Office applications. Progent's expertise with Microsoft .NET support, Microsoft SQL Server Support, and programming experience with Visual Basic, XML and other developer tools make it possible to implement custom line-of-business applications and web commerce solutions that integrate seamlessly with Great Plains.
  
  
• Progent's popular enterprise network support services include planning, piloting, setting up and troubleshooting Microsoft-based technologies, including complex Active Directory environments, Microsoft Exchange, SMS and SQL Server. Progent can also setup and support system and server management tools such as Microsoft Operations Manager. For upgrading to Microsoft Windows XP, Windows 2003 Server, Microsoft Exchange 2007, or Exchange Server 2003, Progent can assist with architecture and can also provide local assistance in deployment at sites in the San Francisco Bay Area. Progent can help businesses troubleshoot chronic IT problems impacting the reliability or performance of multi-vendor computer networks, and Progent has broad experience helping enterprises create a comprehensive security structure that includes the latest technology from Microsoft and Cisco and is built using industry best practices. Progent offers project management consultants for complex large-scale deployments, and especially for significant network upgrades or migrations to or within the Microsoft family of network solutions.
  
  
• Progent's fault tolerance professionals and Cisco CCIE-certified consulting experts can help you setup the latest connectivity technology to implement affordable fault-tolerant Internet connections.
  
  
• If you have a mixed-platform system environment with UNIX/Linux and Microsoft-based technology, Progent can offer network security support by providing a CISSP/CISA-certified expert to help your entire organization in a broad set of security areas. CISSP Certification demonstrates mastery of an international standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the area of network security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your company in a diverse range of security areas including security management methodology, security design and models, user access control systems and methodology, applications development security, operations security, physical security, cryptography, telecommunications, network and Internet security, enterprise continuity planning, and law, investigation and ethics.
  
  
• Progent's founder and chief technologist, Les Kent, was the system architect for a Microsoft Windows network solution that received the honor of Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year network industry veteran, has been responsible for the creation and deployment of hundreds of innovative business solutions using Microsoft technologies.
  
  
• Progent has created Information Technology Outsourcing datasheets for three support packages designed for small organizations. Progent’s Small Business Information Technology Outsourcing Package offers cost effective Information Technology management, system consulting, technical support and Help Desk services for Northern California organizations with 10-50 network users. To view a printable PDF copy of this document and find out how IT outsourcing can reduce costs and accelerate productivity, click:
  Small Business IT Outsourced Support Package Datasheet (166 Kb PDF file). Progent's System Monitoring Packages offer continuous server monitoring and technical support for Northern California businesses with 50-250 networked users. To view a printable PDF copy of this document and discover how IT outsourcing can save you money and improve productivity, click:
  Network Monitoring Packages Datasheet (69 Kb PDF file).
  
  
  
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If your small business is in the San Francisco area and you require computer support, information technology outsourcing, or professional expertise from a Microsoft or Cisco certified expert:

Call 415-321-5400 or send email to information@progent.com