Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's IT support services for small and mid-size organizations in the San Franciscoy vicinity are concentrated on clients who need quick and affordable help for network reliability, protection, productivity, manageability, or repair. This short list of Progent's engineering services and networking expertise will provide an idea of how Progent's team can help your company to increase the business value of your information network.



  • Load balancing your servers increases throughput and offers redundancy by working around crashed servers in a load-balanced array. Progent's load balancing consulting services address a wide array of fault-tolerant load balancing technologies such as system load balancing, load balanced application software, network infrastructure routing, and content delivery products including F5 Networks 3DNS. Non-stop load balancing providers for which Progent offers consulting expertise include Windows Server 2008 R2 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

  • Progent offers remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) consultant to assist your business to design, deploy, administer and repair converged communications networks supported by Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth backgrounds helping companies of all sizes to build advanced collaboration solutions by providing expert services such as Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones setup, and wireless VoIP phone deployment. Progent can help you with Cisco's extensive library of Unified Communications applications such as Jabber, WebEx Meeting Center, Unity Express, Unified Contact Center Express (CCX), and Unified Attendant Console.

  • GIAC was founded in 1999 to certify the skill of IT security experts. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with any of the security capabilities covered within the GIAC certification including evaluating network security mechanisms, event management and response, traffic analysis, web-based services security and SIEM solutions for compliance with government requirements for reporting incidents.

  • Progent's Experts Team offers in-depth help in specialized software areas, allowing you to craft fast, inexpensive and cohesive IT solutions that fit the individual needs of your operation. Progent's custom software development consultants can help your company to customize Microsoft's important business applications by providing a range of services including Microsoft Dynamics AX (Axapta) Enterprise Resource Planning Software consulting services, Microsoft Dynamics GP/Great Plains Accounting Software education and integration, Microsoft Dynamics NAV Business Management Software integration, Microsoft Dynamics SL (Solomon) Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) deployment.

  • Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and speed up your return on investment.

  • Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, originally branded CallManager, or with Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

  • If you need to redo your corporate web site, create in-house sites for functions like as HR or employee education, establish a powerful web presence for a new company, or put together enterprise-class, data integrated e-commerce applications, Progent has talented and experienced web site designers and developers. Web development consulting offered by Progent's Technology Experts Team include web design, web project management, ASP and Microsoft .NET programming, and graphical content design and creation. Progent's certified SQL Server programmers, Oracle developers and database administrators, MySQL database application consultants, and Microsoft Access application developers can assist you to plan, deploy, and maintain data-powered sites. Progent's consulting experts can also help you design and maintain a protected, robust server and communications environment incorporating remote and wireless connectivity, to support your web applications.

  • Microsoft ISA Server 2006 and the newer Forefront TMG are software solutions that include an application-layer firewall able to protect networks from outside and internal threats. Both products provide in-depth examination of Internet protocols to uncover exploits that can elude traditional firewalls. Microsoft Internet Security and Acceleration Server was replaced by Forefront Threat Management Gateway, which is based on ISA Server 2006's technology while delivering a number of improved capabilities. Forefront TMG has in turn been discontinued by Microsoft, and the security functions offered by the product are now typically handled by dedicated physical appliances from companies such as Cisco, Barracuda, Juniper and WatchGuard. (See ASA 5500-X Firewall with Firepower Services integration and management.) Progent offers advanced Microsoft Forefront TMG support services and Microsoft ISA Server consulting services to help you maintain and debug your legacy firewall environment, and Progent can help your organization to upgrade smoothly to a more current firewall solution by providing planning, integration, tuning, IT staff training and troubleshooting.

  • Microsoft SQL Server 2016 offers significant improvements in speed, capacity, security, uptime, mobile computing integration, and integrated business intelligence. New features include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Reports, and seamless management of local and cloud operations and services. Progent's Microsoft certified SQL Server 2016 consulting experts offer remote and on-premises expertise to assist businesses of all sizes to design, implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics ERP, Skype for Business, and SCOM.

  • Progent's Virtual Help Desk support services are an integrated expansion of your internal IT support staff. Virtual Help Desk can include advanced call center features such as a special phone number with customer-specific greeting. Progent will also send calls automatically to staff technicians who are specially provisioned and trained to support your account. In addition, Progent's Help Desk Call Center professionals can use trouble tickets from any client trouble ticket software for transparent integration with your internal network services organization. Advantages of Progent's Virtual Computer Support Help Desk services include professional Microsoft and Cisco Help Desk Call Center expertise the moment you call, seamless expansion of your internal resources, comprehensive help for critical client issues, and by-the-minute billing.

  • Progent's disaster recovery consultants can help you create a disaster recovery plan to prepare for a catastrophic data center failure. Progent can show you how to create a comprehensive disaster recovery plan that incorporates periodic disaster recovery evaluations and testing so that when a disaster takes place, you reduce lost productivity. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, non-stop system architecture that addresses availability issues involving a wide range of infrastructure technologies and processes. Progent's business continuity specialists can help your company to deal with the high-level problems related to keeping your company operational after a disaster by taking into account not only information technology issues but other issues like notifying key personnel, moving into alternate office space, acquiring emergency vehicles, hiring temporary workers, and filing regulatory documents.

  • Progent's wireless integration consultants offer wide-ranging backgrounds in the integration and maintenance of wireless information technology and can assist your IT team to plan, install, administer and repair wireless solutions that are secure, robust, expandable, simple to manage and use, ready to support your critical applications, and transparently integrated into hybrid cloud environments. Remote and onsite expertise provided by Progent cover a variety of wireless solutions and include smartphone integration, Wi-Fi network infrastructure design and deployment, wireless site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.



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If your small business is in the San Francisco area and you require computer assistance, IT outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 415-321-5400 or visit Contact Progent.
















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