Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Progent's certified professionals can deliver a wide selection of consulting and technical support help for information networks powered by any combination of Windows, Cisco, Apple, or Linux platforms. Support services offered to small and mid-size businesses in the city of San Franciscoy by Progent's team of Microsoft and Cisco certified technical experts include:



  • Progent's wireless integration consultants have wide-ranging expertise in the implementation and support of wireless networking technology and can help your IT team to design, configure, administer and troubleshoot wireless ecosystems that are compliant, robust, scalable, simple to administer and use, able to handle your critical applications, and transparently incorporated into hybrid cloud environments. Remote and on-premises expertise offered by Progent span a variety of wireless solutions and include smartphone integration and management, Wi-Fi network infrastructure design and installation, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections.

  • In addition to offering Microsoft Dynamics business applications consulting, Progent also can provide Macola ERP consulting services, MAS 90 ERP consulting and support, and QuickBooks Enterprise Edition training classes.

    Progent's System Center 2012 consultants have more than a decade of background integrating, maintaining and troubleshooting the core platforms that make up Microsoft System Center and can help your organization to plan, install, maintain, and fix your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent can assist you to migrate to the current edition of System Center from an older release or from another datacenter management solution to deliver the benefits of best-in-class deployment, automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

    Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that improves cloud readiness, supports popular smart phones and tablets, permits single login with Microsoft Azure AD, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants and developers offer the broad technical skills and experience to resolve the many IT and business issues associated with upgrading to Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will maximize the return on your investment in this mission-critical product.

  • Progent's Citrix-certified desktop virtualization consultants can assist your business to plan, implement, administer, and support a virtualized Windows application delivery solution by offering XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support consultants can help your organization to manage and maintain a remote datacenter that offers high uptime, enhanced security, and rapid recovery.

  • Progent has lengthy experience providing Microsoft System Center Operations Manager consulting and using this powerful system monitoring software. Progent offers small and mid-sized companies two popular outsourcing service plans built on Microsoft Operations Manager: Managed Monitoring Plan and Comprehensive System Monitoring Bundle. To view a one-page printable datasheet detailing Progent's two outsourcing service packages for small businesses click: Network Monitoring Bundles.

  • Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified CM Express (CME) offer a modern IP-PBX by integrating tightly with applications such as Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can help with any facet of Unified CM support and debugging in areas such as integrating Cisco Voice over IP phones and video phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, designing UCS server clustering solutions for survivability, and integration with Microsoft Exchange and Skype for Business.

  • Progent's Experts Team provides in-depth support in specialized software areas, enabling you to craft fast, affordable and comprehensive IT solutions that address the specific needs of your business. Progent's applications consultants can help your company to benefit from Microsoft's important business applications by providing a range of services such as Microsoft Dynamics AX ERP Software consulting services, Microsoft Dynamics GP/Great Plains Accounting Software education and programming, Microsoft Dynamics NAV (Navision) Business Management Software support, Microsoft Dynamics SL (Solomon) Accounting Software help, and Microsoft Dynamics RMS (Retail Management System) configuration.

  • Progent's business software experts can assist your company to install an e-commerce infrastructure that is protected, dependable, and fast. Progent can also show you how to design a web site that is tightly integrated with your sales and supply chain systems to reduce the expense and increase the reliability of web-based business-to-business, business-to-consumer, or buy-side to sell-side transactions. Progent can help you create custom web software using powerful development tools or tailor popular applications so that they address your specific business requirements. For database-driven applications, Progent can provide the expertise of certified SQL Server developers, Oracle developers and database administrators, MySQL consultants, and Microsoft Access application developers.

  • Progent's Android phone and tablet integration consultants have extensive background delivering remote and on-premises support for organizations of any size who need to incorporate Android phones and tablets into their IT networks so that users can communicate and collaborate from anywhere. Progent has the range of skills to resolve technical issues that involve multiple vendors and that represent a mix of older and up-to-date technology. Progent provides budget-friendly online technical support to help you with any facet of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to assist you to resolve particularly stubborn IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major network initiatives on schedule and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for operating systems, apps, management utilities and hardware infrastructure. Progent also can provide specialized group or individual training to show you how to manage and use Android phones and tablets securely and productively.

  • Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications like Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, integrating SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

  • Progent's simple by-the-minute billing rates requires no complex contracts, retainers or hidden charges. Many other companies have minimum billable time or other extra charges that increase service. For remote support from Progent during normal business hours, you only get charged for the actual time spent resolving your issue. If it only requires ten minutes to fix your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you pay only for the time when Progent's consultant is actually on premises working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our expertís travel time, but never a higher emergency rate. Since Progent maintains a large pool of consultants located within the entire San Francisco Bay Area service territory, an available consultant is typically close by to help. Progent can in addition offer on-premises technical support to most zip codes in the United States within one business day of receiving a service request.

  • Microsoft ISA Server and its replacement Microsoft Forefront TMG are software platforms that contain an application-aware firewall that can protect networks from outside and inside threats. Both of these platforms perform in-depth inspection of network protocols to uncover exploits that can elude early-generation firewalls. Microsoft ISA Server 2006 was superseded by Microsoft Forefront TMG, which is based on ISA Server 2006's architecture while delivering a variety of enhanced features. Forefront TMG 2010 has been retired by Microsoft, and the gateway security features offered by the product are now commonly handled by purpose-built physical devices from vendors that include Cisco, Barracuda, Juniper and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services integration and management.) Progent offers online Microsoft Forefront TMG 2010 support services and Microsoft ISA Server expertise to help you manage and debug your older firewall environment, and Progent can help your organization to migrate smoothly to a more current security platform by providing planning, integration, optimization, IT staff training and troubleshooting.



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If your small business is in the San Francisco area and you require computer support, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 415-321-5400 or visit Contact Progent.
















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