Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's experts knows how to provide a wide assortment of engineering and support assistance for IT networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technologies. Network support services available to small and mid-size companies in the San Jose neighborhood by Progent's staff of Microsoft Gold technical experts include:

  • The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and optimizing performance, designing or verifying business continuity strategies, resolving compatibility issues, and building training environments for the latest technologies. For Progent clients who lack sufficient in-house resources to configure proper test systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep vital network projects on schedule.

    Windows Server 2012 R2 Essentials is a value-priced, entry-level operating system that allows small organizations to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid networking model that combines local and cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts offer budget-friendly remote consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible productivity and cost advantages of moving to Essentials and implementing a hybrid local/cloud-based design for your network environment. Progent can provide comprehensive project management so you can plan and execute a smooth migration to Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent can also provide as-needed consulting help, troubleshooting, and training. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure integration support.)

  • Progent has put together two ultra-affordable service bundles intended to enable small companies to get an impartial security assessment from a qualified security consultant. With Progent's External Network Security Inventory Scan, a security expert administers an extensive examination of your IT infrastructure from beyond your company firewall to determine potential risks in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert executes a system scan from a secure computer inside your firewall to uncover the risk to inside attacks. The two security inventory packages are set up and executed from a secured external location.

  • If you are creating Linux or UNIX based software on a network that includes Microsoft-based servers, workstations and applications, Progent offers IT outsourcing and consulting services that keep your system up and running while reliving you to focus on your area of highest value expertise. By using automated server monitoring and providing remote and optional onsite help as needed, Progent provides Linux and UNIX developer support that provides an inexpensive way to maintain an IT network that features high availability, security and high performance.

  • Progent can provide remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) consultant to help your business to plan, implement, administer and repair converged communications networks built on Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience helping organizations of any size to create collaboration solutions by delivering services such as Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, Voice over IP and video phones and soft phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's extensive library of Unified Communications applications like Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express, and Unified Mobility.

  • Progent's most popular enterprise support services include evaluation, piloting, deploying and repairing networks based on Microsoft products by offering services including complicated Active Directory configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 troubleshooting, SQL Server application development, and Oracle database administration support and programming. Progent can also help enterprises with System Center Operations Manager customization and integration for automated resource monitoring. For Windows 8.1 expertise, Windows 10 planning support services, and Microsoft Exchange 2013 Server migrations, Progent can help with planning and can also provide local assistance in deployment at sites in major cities throughout the U.S. Progent's large group of Cisco CCIE-certified network support engineers can assist enterprises to troubleshoot intractable network issues impacting the stability or performance of mixed-platform networks. Progent's CISA, CISSP, and CISM certified network security consultants can perform an impartial and comprehensive security evaluations to help enterprises comply with regulatory security requirements.

  • Progent's business application software experts can help you to install an e-commerce infrastructure that is protected, robust, and responsive. Progent can also enable you to create a web site that is integrated with your marketing and supply chain databases to lower the expense and improve the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side transactions. Progent can help you create specialized web software using powerful programming utilities or customize off-the-shelf programs so that they address your individual business requirements. For database-intensive applications, Progent offers the expertise of certified SQL Server programmers, Oracle programmers and database administrators, MySQL experts, and Microsoft Office Access application developers.

  • Progent's Microsoft-authorized Microsoft SharePoint 2010 specialists and SharePoint Server 2007 experts can assist you to evaluate the economic justification for implementing the current release of Microsoft SharePoint, advise you on the appropriate edition of Microsoft SharePoint for your application, provide setup and integration services, help you to install Microsoft SQL Server as a back-end database, improve your network infrastructure, integrate your standard and customized application programs to operate with Microsoft SharePoint, design a comprehensive security plan that incorporates portal technology, and provide maintenance and Help Desk Call Center services.

  • Progent has written a white paper that summarizes the advantages businesses of all sizes can derive from outsourcing or co-sourcing IT services from Progent. Progent's Information Technology Outsourcing and Co-sourcing report includes Progent's proven IT service delivery model for IT support that ranges from router configuration to advanced project management. The report also explains how Progent's outsourcing and co-sourcing services can assist clients to cut costs, accelerate productivity, and increase the value of their IT network. To read Progent's white paper, click: Benefits of Outsourcing and Co-sourcing IT Services from Progent.

  • Progent's Cisco-certified SIP infrastructure consultants and CUBE configuration consultants can help organizations of any size to plan, integrate, maintain, troubleshoot and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent can provide cost-effective online or onsite expertise to assist businesses to move efficiently to an advanced communications environment that delivers accelerated return on investment. Progent's Gold-certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.

  • In completing IT projects for large clients, Progent utilizes a phased approach based on discreet steps in order to adhere to budget constraints, project timeframes, and engineering goals while minimizing business disruption. Progent's methodology takes advantage of established industry project management standards based on the sound practices defined by the Microsoft Solutions Framework and includes scope definition, design proposals, pilot evaluation, design adjustment based on pilot experience, and expertly guided implementation. All phases are comprehensively documented to provide a comprehensive record of technical services delivered and to assist in future system maintenance.

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If your small business is in San Jose or anywhere in the Silicon Valley area and you are looking for computer help, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 408-240-9400 or visit Contact Progent.

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