Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's certified professionals knows how to provide a wide selection of consulting and technical support help for IT systems powered by any mix of Windows, Cisco, Apple Mac OS X, and Linux/UNIX platforms. Network support services offered to small businesses in the San Jose area by Progent's team of Microsoft and Cisco certified technical experts include:

  • Progent's Azure cloud integration consultants can assist you with every stage of Azure cloud integration including needs analysis, readiness assessment, solution architecture, pre-production testing, deployment, centralized management, performance tuning, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and debug firewall appliances and VPN connections so that your users can securely access to Azure resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to set up a hybrid ecosystem that transparently combines physical datacenters with Azure resources.

  • Progent's Virtual Help Desk Call Center support services are an integrated expansion of your internal IT service staff. Virtual Help Desk can include advanced call center features such as a dedicated phone number with customer-specific greeting. Progent can also rout calls directly to staff members who are specifically provisioned and trained to support your account. Also, Progent's Helpdesk professionals can use trouble tickets from any customer trouble ticket system for seamless integration with your in-house network services group. Benefits of Progent's Virtual Computer Support Help Desk Call Center services include professional Microsoft and Cisco Helpdesk expertise the moment you call, transparent expansion of your internal support staff, comprehensive help for critical client issues, and per-minute billing.

  • Load balancing of multiple servers improves performance and provides redundancy by working around downed servers in a load-balanced array. Progent's load balancing engineering services address a wide array of fault-tolerant load balancing solutions including system load balancing, load balanced application software, LAN/WAN infrastructure routing, and content dispatching technology such as Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows 2008 Server R2 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.

  • System Center 2016 Operations Manager is designed to ensure consistent performance and maximum uptime for critical applications by providing centralized, cross-platform monitoring of physical and virtual resources deployed across local systems and cloud environments. Progent's SCOM consulting team can provide advanced online and onsite expertise to assist businesses of all sizes to design, implement, optimize, update and troubleshoot Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can assist your company to move to SCOM 2016 from earlier versions or from other monitoring platforms, or combine multiple monitoring systems into a cohesive infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 environment to include resources based in public clouds by delivering Azure consulting and Amazon AWS hybrid cloud expertise.

  • Successful integration of Cisco's wireless VoIP phones typically demands that you configure and fine tune many components of your Wi-Fi infrastructure including APs, switches, Cisco wireless LAN controllers, and management tools. Progent's wireless IP phone configuration and troubleshooting consultants can provide online and onsite assistance to help your organization create and maintain a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.

    Some of the popular remote Cisco router consulting services offered by Progent's certified Cisco experts include configuring hostname, IP addressing, routing tables, NTP, security logon banner and user accounts; configuring iBGP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing tables, and BGP peering arrangements; upgrading router's IOS image; validating router failover; troubleshooting VPN tunnel problems; creating a network diagram and documenting configuration; plus policy and fault tolerance strategy.

  • Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail system that accelerates productive collaboration by offering a variety of alternatives for retrieving voice messages within an environment that is easy to deploy and administer. Cisco Unity Connection lets you read and manage your voice messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses (SMBs) and enterprise branch locations with up to 500 users. Progent's Cisco-certified CCIE consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your voice messaging solution gives you maximum business advantage.

    Exchange 2013 includes major enhancements to the capabilities of Exchange 2010 and delivers powerful new features as well as a revamped architecture. These enhancements favorably impact vital IT areas such as manageability, availability, security, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient validation and rollout strategy, and train your IT staff to manage your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and management for Microsoft Exchange 2013.

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If your small business is in San Jose or anywhere in the Silicon Valley area and you are in need of technical support, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 408-240-9400 or visit Contact Progent.

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