Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's experts knows how to provide a wide range of engineering and technical support help for information systems based on any mix of Windows, Cisco, Apple Mac, or Linux technologies. Support services available to small businesses in the city of San Jose by Progent's team of seasoned technical professionals include:

  • Progent's Citrix-certified desktop virtualization experts can help your business to design, install, manage, and support a virtualized Windows desktop and application delivery system by offering XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for distributing server-side and client-side applications, and Progent's datacenter support experts can assist you to manage and maintain an off-site datacenter that features high availability, advanced security, and fast disaster recovery. Progent can also assist you with other virtualization platforms from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

  • Progent's CISSP certified security staff and CISM certified security professionals can assist you to protect your Mac network through professional support services such as performing comprehensive security auditing, cleanup after hacker assaults, setting up firewalls, deploying safe remote and mobile access, deploying automated software for protection against viruses, spam, and harvesting attacks, and developing a detailed security strategy customized for your business and network system.

  • Stealth intrusion checking is a key component of any comprehensive IT system security plan. Progentís security professionals can perform extensive unannounced penetration security checks without the awareness of your organization's internal network support resources. Unannounced penetration testing uncovers whether current security monitoring tools such as intrusion detection warnings and event log analysis are correctly configured and actively monitored.

  • Progent utilizes a collaborative approach to problem escalation, making it possible to deal with even the most challenging technical problems that can crop up from time to time. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and cost-effectively solve issues that would baffle ordinary computer service organizations. Working with thousands of businesses on installation and troubleshooting tasks annually provides Progent a well-grounded understanding concerning what approaches work and which ones do not in solving network problems.

  • Progent's Windows 10 migration consultants can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any older release of Windows. Online and onsite assessment and migration services for Microsoft Windows 10 provided by Progent include ROI estimates, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter connectivity, security and compliance, streamlined deployment and administration, network design, Wi-Fi support, business continuity planning, custom training for network management personnel and end users, and ongoing technical help.

  • Progent can deliver a broad range of cost-effective support services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows, macOS and OS X, or popular versions of Linux. Progent's desktop consulting services include Windows 10 planning consulting, Windows 8.1 configuration and support, Microsoft Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit processing expertise.

  • Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of remote network support offered anywhere for urgent as well as non-critical problems. For urgent problems that impact multiple users, crucial personnel, or a line-of-business program, the TRC will engage in less than an hour. For standard problems, the TRC will respond in two hours or less. Regardless of criticality, your trouble ticket will be created promptly and correctly, you will receive a confirmation from the trouble ticket system, and the TRC will check with you regarding every corrected issue to confirm you are satisfied with the results and willing to close out the trouble ticket. Learn more concerning Progent's TRC Customer Commitment.

  • Progent offers live remote webinar education classes. Virtual online webinars provide a convenient and low-cost option for teaching your IT workers to operate a broad range of key applications such as Office and Office 365 versions of Excel, Word, PowerPoint, Outlook, Publisher, and Project. Progent also offers individualized training for Microsoft Dynamics GP. In addition, Progent offers on-premises education for clients in the San Francisco Bay Area and major cities across the United States.

  • Even though the Microsoft Small Business Server (SBS) product line is no longer available, this software package is still popular. Progent offers a range of Microsoft SBS support services for all releases of the platform. In addition, Progent's Windows Server Essentials consulting experts can help your business to evaluate the potential benefits of transitioning from an on-premises datacenter powered by Small Business Server 2011 or earlier to a more cloud-centric network by implementing an upgrade to Windows Server Essentials and to Microsoft's cloud-hosted application software. Whether your resources are hosted on an on premises datacenter, in the cloud, or across a mix of of both, Progent can provide comprehensive consulting, troubleshooting, and application development services for Microsoft's strategic platforms including Windows Server, Exchange, SharePoint, and Microsoft SQL Server. .

  • The sophistication and versatility of Windows Server 2008 R2 calls for an information technology expert with practical experience and broad knowledge in designing and deploying cohesive end-to-end business technology environments. The professional experience of Progent's Microsoft-certified Windows Server 2008 experts, averaging over a decade of background supporting Microsoft-based technology, helps insure your success in maintaining and managing your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also assist you to evaluate the advantages of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2 or later or later. If you are considering creating a hybrid architecture that combines on-premises systems with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

  • Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager, is a unified voice messaging solution that facilitates productive collaboration by providing a variety of alternatives for accessing calls and messages within an environment that is simple to deploy and administer. Cisco Unity Connection lets you access and manage your voice messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers affordable voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses and enterprise branch locations with up to 500 workers. Progent's Cisco-qualified CCIE consulting experts can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your CUE solution gives you significant competitive value.

  • Progent can provide advanced online expertise for business continuity planning, testing, and education to assist you to prepare for possible catastrophes, minimize downtime for your essential network functions, avoid data loss, and meet regulatory mandates and business requirements. Progent's business continuity consultants can work closely with your management and network administration group to provide risk analysis, identify dependencies, identify the resources required to operate your organization, prioritize crucial network services and specify acceptable recovery times, qualify hot backup centers, set up safe remote connectivity for key workers, implement notification mechanisms and assign responsibilities for staff, document a complete recovery plan, and provide training for management and technical staff to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to create an affordable disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

  • Progent's Exchange Server hosting support services offer an enterprise-class data center with backed-up electrical and cooling systems, round-the-clock site security and operations center, plus fault-tolerant access to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtualized servers for high uptime, smooth expandability, and fast recovery. Progent's services include complete incorporation with your business network, connectivity with handheld computing products, automated monitoring of performance and security, spam and virus filtering, security update and revision management, Help Desk support, daily data backup, and full messaging administration support.

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If your small business is in San Jose or anywhere in the Silicon Valley area and you are looking for computer support, IT outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 408-240-9400 or visit Contact Progent.

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