Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's experts knows how to provide a broad assortment of engineering and technical support assistance for information systems based on any mix of Windows, Cisco, Apple, or Linux technologies. Support services offered to small organizations in the San Jose neighborhood by Progent's staff of seasoned consulting professionals include:

  • Progent's Experts Team provides in-depth consulting expertise in specialized software areas, allowing you to customize fast, cost effective and comprehensive IT solutions that address the specific requirements of your business. Progent's application development consultants can help you to customize Microsoft's major business applications by offering a variety of services such as Microsoft Dynamics AX (Axapta) ERP Software consulting services, Dynamics GP Accounting Software education and integration, Microsoft Dynamics NAV (Navision) Software integration, Microsoft Dynamics SL (Solomon) Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) deployment.

  • Among the common online Cisco router consulting services offered by Progent's certified Cisco experts are configuring hostname, IP addressing, routing tables, NTP, and user accounts; configuring HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing maps, and BGP peering arrangements; upgrading router's IOS image; validating failover; troubleshooting VPN tunnel and routing problems; producing a network diagram and documenting configuration; plus policy and business recovery strategy.

  • Microsoft Lync Server 2013, now called Skype for Business, enables organizations of all sizes to create a centrally managed and protected communications ecosystem that permits a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web meetings with application sharing, as well as IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants can help you to evaluate the business benefits of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed model appropriate for your current and long-term goals, implement Lync 2013 so as to speed up your ROI, and deliver live online and onsite training to your management team and end users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with key Office and Office 365 applications such as Outlook, Excel and PowerPoint. Progent's Microsoft Skype for Business consultants can also help your organization to design and carry out an efficient migration to Skype for Business.

  • Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over 25 years of background assisting manufacturing and distribution companies to manage complicated supply chains and improve the efficiency of critical processes to get products to market quickly and meet customer schedules dependably. Progent can provide the expertise of an ERP specialist with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises consulting that can range from as-needed guidance to end-to-end solution design and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, migration, process improvement, application development, CPQ, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and database administration. To find out more, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

  • For enterprise project management assistance, Progent offers access to veteran information technology experts with decades of background as technology project managers for program development, information technology implementation, and business process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level project managers offer advanced management expertise to assist enterprise customers to adhere to best practices to make sure major projects are completed on schedule and within budget.

  • If you incorporates Cisco routers, you could be running an outdated version of Cisco IOS, the network OS used in almost every Cisco router as well as current Cisco switches. Cisco frequently publishes upgrades to IOS to fix bugs, shore up security weaknesses, or add functionality. However, updating IOS and other Cisco OS platforms can be tricky, depending on your Cisco equipment and your network infrastructure. For example, there could be limitations of local Flash storage that could cause a new software release to execute improperly. Progent's Cisco CCIE consultants can provide a broad selection of services related to upgrading Cisco IOS software or any Cisco OS like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can run inventories of your Cisco software, recommend appropriate upgrades, prepare Cisco appliances, copy images, configure and test your update, optimize throughput, resolve issues, and teach your IT managers how to utilize any important new features.

  • Microsoft supports transparent hybrid ecosystems that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of planning, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical problems and also can provide extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and on budget. To learn more about Progent's online consulting services for integrating Office 365 and on-premises Exchange environments, visit Office 365 integration with on-premises Exchange.

  • Progent's Technical Response Center is committed to delivering the best level of remote network support services possible for urgent as well as non-critical problems. For emergency problems that affect multiple users, key personnel, or a line-of-business application, the TRC can engage in less than an hour. For non-critical problems, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be generated quickly and accurately, you will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you on every corrected problem to verify you are satisfied with the results and willing to close out the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

  • Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to use your content policies for monitoring the content of outbound email messages and attachments and preventing users from sending confidential or unauthorized information or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid reputation loss and keep compliant with industry privacy standards and government mandates like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out about Progent's complete ProSight portfolio of low-cost managed services for small and mid-size businesses

  • The latest version of Microsoft Dynamics NAV includes several new features including Personalized Role Centers, enhanced business intelligence and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV software experts can provide custom programming, integration and troubleshooting services to help you to benefit from Microsoft Dynamics NAV. Progentís consultants can show you how to connect Microsoft Dynamics NAV ERP software to additional systems and programs. In addition, Progent can help your organization to create and analyze data warehouses so you can improve your knowledge of your business, attract more clients, refine your sales campaigns, and build successful alliances.

  • Progent can provide enterprise customers remote or onsite NetApp SAN consulting support for NetApp's entire portfolio of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN deployments quickly and affordably following best practices.

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If your small business is in San Jose or anywhere in the Silicon Valley area and you need technical help, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 408-240-9400 or visit Contact Progent.

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