Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's certified professionals knows how to provide a broad assortment of consulting and technical support assistance for information networks powered by any mix of Windows, Cisco, Apple Mac OS X, or Linux technologies. Network support services available to small and mid-size businesses in the city of San Jose by Progent's staff of Microsoft and Cisco certified engineering professionals include:



  • Progent can deliver a wide range of affordable desktop support services to help you business to install, integrate, repair, and administer workstations and laptops based on Windows, Apple Mac OS X Lion, or popular editions of Linux. Progent's desktop troubleshooting and consulting services include remote and on-site help and range from urgent help to comprehensive outsourcing of desktop administration and technical support.

  • Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, acts as the heart of Cisco's collaboration solution. Unified CM and Cisco Unified CM Express (CME) provide a borderless IP-PBX solution by integrating tightly with apps such as Cisco Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified CUCM experts can help with any aspect of CUCM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and video phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE networking support, designing Cisco UCS server clustering solutions for survivability, and integration with Exchange Server.

  • If you are developing UNIX applications on a network that includes Windows-based servers, workstations and applications, Progent offers network outsourcing and support services that keep your network fully operational while reliving you to focus on your area of high-value expertise. By using sophisticated network monitoring and providing online and optional onsite support as you need it, Progent provides Linux and UNIX developer support that offers a cost effective way to manage an IT network that features high availability, protection and performance.

  • Progent's Cisco-certified CCIE network technology engineers offer advanced online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small companies and campus networks to giant data centers and public clouds. Progent can show you how to deploy Cisco's rapidly evolving switch technology to realize the speed, scale, availability, virtualization, data protection and manageability demanded by your business. To learn about Progent's consulting and support services for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support. For details about Progent's support for Cisco's Nexus Series of data center switches, refer to Cisco Nexus switch consulting services. To learn about Progent's support for Cisco Meraki switches, go to Meraki switches configuration and management.

  • Progent's Citrix-certified virtual desktop experts can help your business to design, implement, administer, and support a virtualized Windows application delivery system by offering Citrix XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network consultants can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter support experts can help your organization to administer and maintain an off-site datacenter that offers high availability, enhanced security, and fast recovery.

  • Progent has lengthy experience offering Microsoft System Center Operations Manager support and using this advanced system monitoring solution. Progent can provide small and mid-sized companies two popular outsourcing service packages based on Microsoft System Center Operations Manager: Server Monitoring Solution and Comprehensive Network Monitoring Package. To download a one-page printable datasheet detailing Progent's two outsourcing service packages for small businesses click: System Monitoring Packages.

  • Progentís ProSight WAN Watch infrastructure management service makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Read about Progent's complete ProSight portfolio of affordable network monitoring and management services for small organizations

  • Progentís 64-bit upgrade specialists can help you to enhance your application servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit computing, plan an economical migration strategy that minimizes operational interruptions, and offer responsive online support to aid your organization to install 64-bit operating systems and applications on your existing hardware. Progent's Microsoft certified processing consultants can assist your company to install the 64-bit versions of Microsoft products like Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

  • Progent's certified Microsoft Project experts can provide advanced remote and on-premises support services for Microsoft Project Server and Project Online and for all Microsoft platforms that work closely with Project and Project Online. Consulting support services provided by Progent include Project Server planning and support, SharePoint 2013 migration planning and application development, SharePoint Server 2010 planning and configuration, SQL Server 2016 upgrades, SQL Server 2014 migration, SQL Server 2012 support, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management, Office Excel and Office 365 Excel development, plus PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE network engineers to assist you to enhance your environment to accommodate local, branch, home-based, and mobile workers so they can use Project Server to work together securely and productively. Progent's certified security consultants can help you to plan and police security workflows that protect sensitive business data without disrupting the efficient sharing of legitimate data.

  • Progent's backup experts offer help for a broad array of utilities and services that provide solutions for backing up Microsoft Windows, Mac, and Linux servers and desktops plus laptops and handhelds. Progent offers consulting support for leading data protection products such as Acronis Backup and Recovery, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, DoubleTake/Carbonite, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can assist your company to design, upgrade, or maintain backup solutions for a range of topologies including on-premises, remote, cloud, or a mix.



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If your small business is in San Jose or anywhere in the Silicon Valley area and you need technical support, information technology outsourcing, or advanced expertise from a certified Progent engineer, call 408-240-9400 or visit Contact Progent.
















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