Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's experts knows how to provide a wide range of engineering and support help for IT networks based on any combination of Microsoft, Cisco, Apple, or Linux/UNIX technologies. Network support services offered to small organizations in the San Jose vicinity by Progent's team of seasoned technical professionals include:

  • The open design of Microsoft Dynamics GP (Great Plains) makes it possible to create custom Dynamics GP/Great Plains extensions that provide all of the basic elements of popular Microsoft Dynamics GP solutions but also meet the specialized requirements of your organization. With access to the Modifier with Microsoft Visual Basic for Applications, programmers can work with the most widely used customization environment in the software industry to tailor Dynamics GP information views, add or modify business logic, personalize reports, or extend connectivity with Office and Office 365 applications. Progent's expertise with Microsoft .NET technologies, SQL Server 2016 integration and development and Microsoft SQL Server 2014 application development, and development background with Visual Basic, Visual Studio, XML and other developer tools make it possible to implement customized mission-critical applications and web eCommerce solutions that integrate seamlessly with Dynamics GP.

  • Progent can provide online or onsite access to a certified CCIE specialist to assist your business to design, implement, manage and repair unified communications environments built on Cisco Unified Communication products in a centralized, distributed, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have extensive experience helping with Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Cisco wireless IP phone integration, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, and communication gateways.

  • Progent offer System Center Configuration Manager (SCCM 2012) planning and installation and Intune integration help to centralize and simplify the management of your PCs and Cloud-connected tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy change management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing business needs.

  • The cumulative service reports created for your company by Progent help you avoid becoming dependent on a single consultant. Progent's comprehensive documentation of support provided makes it possible for one Progent technical team member to take up where another left off while minimizing time lost getting ramped up on your system situation. Detailed service documentation also give your internal technical staff a better understanding of important technical problems surrounding your network and offer insight into how to prepare for and fix issues in the future. Because of this, Progent's service reports are a key facet of Progent's philosophy of knowledge transfer to customers. An additional benefit of Progent's service reporting system is that your business can more sensibly establish an internal network services group if and when it appears to be more cost effective to do so. Alternatively, good service reporting allows you to move to another support firm if you become unhappy with Progent's service quality.

  • Progent's disaster recovery consultants can show you how to design a disaster recovery plan to prepare for a total data center failure. Progent can show you how to create a complete disaster recovery plan that incorporates periodic disaster recovery assessments and drills so that if a catastrophic failure takes place, you minimize lost productivity. Progent's Microsoft and Cisco-authorized professionals can also help your company to create an affordable, fault-tolerant network solution that addresses availability issues covering a broad range of infrastructure technologies and processes. Progent's business continuity experts can assist your company to deal with the broader issues related to keeping your company running after a catastrophe by addressing not only information technology concerns but additional issues such as notifying key personnel, moving into temporary office space, acquiring replacement vehicles, finding temporary employees, and filing regulatory reports.

    The current ASA 5500-X Series of firewalls with Firepower Services offer substantially more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-qualified CCIE network experts can help your company to maintain your legacy PIX or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your organization to plan, deploy, optimize, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

  • Progent has written a white paper that details the advantages businesses of all sizes can derive from outsourcing or co-sourcing network consulting from Progent. Progent's IT Outsourcing and Co-sourcing report includes Progent's unique IT service delivery model for IT support that ranges from router troubleshooting to advanced project management. The report also shows ways that Progent's outsourcing support services can help companies to cut costs, improve productivity, and increase the value of their information system. To read Progent's white paper, click: Benefits of Outsourcing Network Support from Progent.

  • Progent can help you utilize Windows Services for UNIX or Subsystem for UNIX-based Applications to achieve coexistence between Windows and UNIX networks. SFU offers interoperability between Windows Server and various versions of Linux/UNIX including Solaris 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows folders over NFS and integrated authentication in Windows Server AD environments. SFU's Interix subsystem includes a full set of UNIX tools and shells, support for a single rooted file system, and a software development toolkit for porting software.

  • Progent's backup and restore engineers can provide help for a wide range of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and workstations plus laptops and smartphones. Progent can provide consulting support for leading data protection platforms including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can help your company to deploy, enhance, or troubleshoot data backup solutions for a variety of architectures including on-premises, remote, cloud, or hybrid.

  • Microsoft's popular Small Business Server (SBS) bundle has been discontinued but is still in use on numerous small-businesses information systems. Progent's Small Business Server consulting team can assist your organization to maintain your existing SBS solution or evaluate the potential benefits of transitioning from Small Business Server version 2011 or earlier to a more cloud-centric network by carrying out a Windows Server Essentials migration. Whether your servers and applications are reside on a local datacenter, in the cloud, or across a combination of of both, Progent can provide full-service consulting, troubleshooting, and software design and programming services for Microsoft's strategic business products including Windows Server, Exchange Server. SharePoint Server, and Microsoft SQL Server.

  • Progent follows a team approach to network issue escalation. By leveraging years of expertise from Progent's Microsoft and Cisco-certified experts, Progent can quickly and efficiently resolve even the most troublesome network issues. Working with hundreds of organizations and performing thousands of complex support and integration tasks every year affords Progent an insight into which methods are the most efficient and which methods should be avoided.

  • In performing network technology projects for enterprise clients, Progent uses a phased method based on defined steps in order to meet budget constraints, scheduling deadlines, and technical goals while minimizing network disruption. Progent's methodology takes advantage of proven industry project management standards based on the sound practices defined by the Microsoft Solutions Framework and includes project goals definition, architecture proposals, project pilots, design tuning, and expertly managed production roll-out. All phases are fully documented to provide a comprehensive historical record of technical services provided and to help in ongoing system maintenance.

  • Progentís Microsoft certified consultants can provide companies of all sizes expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that allows the rapid development of advanced business applications that can give your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the corporate firewall. In addition to providing expertise, support and problem solving services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help your organization to perform an efficient move to Microsoft SQL Server 2016 or an upgrade to SQL Server 2014 from legacy releases of Microsoft SQL Server or from other RDBMS products.

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If your small business is in San Jose or anywhere in the Silicon Valley area and you need computer assistance, information technology outsourcing, or advanced services from a certified Progent consultant, call 408-240-9400 or visit Contact Progent.

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