Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's Computer Consulting Offerings at a Glance
Our Network Support expertise is focused towards small and midsize companies who require fast and affordable assistance for system availability, protection, performance, or manageability. The following abbreviated examples of professional support and information technology experience should give you a sense of how Progent can help you enhance the business value of your computer environment.

• Progent can help you customize your Microsoft Word environment to leverage the newest version, Microsoft Word 2003, which includes significant enhancements in document management, document collaboration, and mailmerge functions. A Word consulting, professional from Progent's Experts Team can help you incorporate Word's advanced features into the workflow of your organization, assist with designing templates and building macros.
  
  
• Progent's Apple Mac networking experts can assist you with a wide range of network network issues including system architecture, mobile connectivity, internetwork integration, security, and emerging technologies such as VoIP and high-speed wireless connectivity. Progent can help you setup Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan storage area network (SAN) solution. Progent can also provide certified team members to support Cisco routers and switching infrastructure.
  
  
• Progent can help you set up a secure, reliable e-commerce environment and can help you design web sites that are tightly integrated with sales and inventory systems to lower the cost and improve the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you create custom web software using powerful development tools and or customize off-the-shelf applications so that they accommodate your specific business requirements.
  
  
• Progent's Microsoft-certified consultants and Apple Mac experts can help you to connect your Apple Macintosh workstations to your Exchange server through extensive Entourage consultants. Progent will make sure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web Access are correctly enabled and tested. Progent can also provide a full range of Microsoft Exchange consulting services including systems integration, support, security management, mobile user support, system tuning, plus spam blocking and virus protection. Progent also offers customized one-on-one Entourage education.
  
  
• Even if your Information Technology budget is tiny, Progent offers value oriented support packages that will give your IT network the reliability, security and functionality your business needs. Progent's 24x7 Network Support combine the talent of some of Silicon Valley’s most experienced Microsoft-certified and Cisco-certified IT technical staff, the latest network management applications, and affordable service programs to keep your critical computer network applications and servers up and running.
  
  
• Progent has published a white paper that summarizes the benefits a small office can derive from outsourcing IT support and other information technology services. The white paper offers specific examples of how California based organizations benefited from Progent's outsourcing services by improving the business value of their information technology networks and reducing costs on IT support. To view a printable PDF version of this whitepaper and discover how IT outsourcing can reduce expenses and enhance productivity, click:
  Small Office Information Technology Outsourced Support Whitepaper (140 Kb PDF file).
  
  
• Progent’s team of Microsoft and Cisco-certified consulting experts average more than 10 years of hands on industry experience, in the trenches, of IT support, performing a broad variety of technical projects for a extensive range of customers. Each expert brings a set of personal best practices from this extensive industry experience, and these are further refined by the company-wide best practices education that Progent instills in its consulting team. For large projects, Progent experts utilize the Microsoft Solutions Framework (MSF) model for task structure which breaks projects down into individual and manageable phases that lower the potential of a project getting out of control.
  
  
• The open architecture of Great Plains – Dynamics GP makes it possible to develop customized Great Plains applications that provide all of the core functionality of proven Great Plains solutions but also meet the specialized needs of your organization. With access to the Modifier with Microsoft Visual Basic for Applications, developers can work with the most widely used customization environment in the software industry to quickly adapt Microsoft Great Plains information views, add or modify business logic, customize forms, or extend integrations with Microsoft Office applications. Progent's expertise with Microsoft .NET technology, SQL Server Database Support, and programming experience with Visual Basic, XML and other developer systems make it possible to design customized line-of-business applications and web commerce solutions that integrate seamlessly with Dynamics GP.
  
  
• Progent's expert consultants can help your enterprise implement Microsoft Internet Security and Acceleration — ISA Sever 2004 — which builds on Windows 2003 security and Microsoft Active Directory for policy-based security controls, web browser acceleration, and advanced management tools.
  
  
• Progent charges a value priced hourly rate for network support services. Clients are not forced to waste money with retainers or minimum commitments that often result in paying for support services that are never delivered.  Progent does not add a surcharge for nighttime or emergency service, and doesn’t charge for travel time except for urgent support where onsite time is less than 4 hours. Progent is experienced at supporting and troubleshooting IT network remotely, which eliminates travel expenses and reduces lost productivity.
  
  
• Load balancing of multiple servers increases performance and provides fault tolerance by working around downed servers in a load-balanced farm. Progent's load balance support cover a wide range of load balancing solutions including server balancing, application balancing, and WAN path routing.
  
  
• There are over seventy-five enterprise-class Internet Data Centers in the San Francisco Bay Area, and Progent's Enterprise Data Center consulting team can improve your network's redundancy and performance by helping you choose a Data Center that meets the individual needs of your enterprise, including geographic proximity, space, communications, budget, and value-added features and services.
  
  
• For heterogeneous networks that feature Linux/UNIX and Microsoft-based servers and desktop, Progent's UNIX/Linux-Windows integration, support and troubleshooting services include network infrastructure deployment and support, support for Windows Services for UNIX, remote server monitoring and administration, remote technical support and problem resolution, on-site technical support throughout the San Francisco Bay Area, and Help Desk support services.
  
  
  
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If your small business is in San Jose or anywhere in the Silicon Valley area and you need technical assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified expert:

Call 408-240-9400 or send email to information@progent.com