Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's experts knows how to provide a broad array of engineering and technical support assistance for computer systems powered by any mix of Microsoft, Cisco, Apple Mac OS X, or Linux platforms. Network support services offered to small businesses in the San Jose vicinity by Progent's staff of Microsoft Gold technical experts include:



  • Progentís Wireless Site Survey makes it easy to plan and install a 802.11a/b/g/n (WiFi) wireless LAN adapted to your facilities, providing you a wireless solution that has the reception, performance, load-handling capability, Quality of Service, security, and roaming ability your business requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive on-premises service. Progentís on-premises wireless survey features onsite inspection, RF and security assessment of your current WLAN, evaluation of your site's floor plans, measuring for RF contention, RF propagation modeling, selection of the best placement for customer-requested Wi-Fi APs such as Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a detailed document describing the new WLAN.

    Progent's Office Access developers and consultants can provide economical online consulting services for all releases of Microsoft Access including desktop and browser-based versions and can provide advanced help for Access application programming, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom online classes for Access development and database management.

  • Microsoft ISA Server 2006 and its replacement Microsoft Forefront Threat Management Gateway are software platforms that contain an application-aware firewall able to protect systems from external and inside attacks. Both of these products perform in-depth examination of network protocols to detect exploits that can get by traditional firewalls. Microsoft ISA Server 2006 was superseded by Forefront TMG, which is based on ISA Server 2006's technology while delivering a number of enhanced capabilities. Forefront TMG 2010 has subsequently been retired by Microsoft, and the gateway security functions provided by the platform are now commonly handled by purpose-built physical appliances from vendors that include Cisco, Barracuda, Juniper and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services configuration and support.) Progent offers online Microsoft Forefront TMG 2010 support and ISA Server 2006 expertise to help you maintain and debug your legacy firewalls, and Progent can help you to migrate efficiently to a more current firewall platform by providing planning, integration, optimization, training and debugging.

  • Progent offers online or onsite access to a Cisco Certified Internetwork Expert (CCIE) specialist to assist you to plan, deploy, manage and repair converged communications networks supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have extensive backgrounds helping organizations of all sizes to create collaboration solutions by delivering services such as Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, IP voice and video phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's extensive portfolio of Unified Communications applications such as Jabber, WebEx Meeting Center, Unity Express, Unified Contact Center Express (CCX), and Unified Attendant Console.

  • Progent's data backup engineers can provide consulting support for a wide range of products and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as notebooks and smartphones. Progent offers consulting support for leading data protection products including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can help you to deploy, enhance, or troubleshoot data backup solutions for a variety of topologies including local, edge to datacenter, cloud, or hybrid.

  • Microsoft's virtual desktop solutions reduce the work required for network administrators to set up applications so they are consistent throughout a corporate workforce, provide the power to control access to critical data, and enable quick deployment of new or updated desktops. With Windows Server 2008 R2, the Terminal Services utility has been revamped and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers RDS simplifies client access, improves performance, tightens security, centralizes administration, and offers a nearly seamless user experience. Progent's Windows Server 2008 R2 consultants can help you to evaluate the business benefits of Microsoft's desktop virtualization technologies, configure test and on-line deployments, optimize your system architecture to accommodate virtual desktops effectively, assess and resolve security problems, and educate your network managers to follow best practices to gain maximum payback from desktop virtualization.

  • Progent's certified Microsoft Exchange 2016 Server consultants and Exchange 2013 engineers can deliver affordable online and onsite support to implement your migration to Microsoft Exchange 2016 or Microsoft Exchange 2013, produce thorough documentation of your new email system, educate your network support team and end users to get them ramped up quickly on Exchange 2016 or Exchange 2013, and provide continuing management consulting and technical support.

  • Load balancing your servers increases throughput and offers redundancy by side stepping crashed servers in a load-balanced farm. Progent's load balancing support services cover a broad selection of high-availability load balancing solutions including system load balancing, load balanced application software, network backbone routing, and content dispatching products including Cisco Content Engine. High availability load balancing providers for which Progent can provide consulting expertise include Windows Server 2008 R2 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

  • Progentís Microsoft certified consultants can provide organizations of any size advanced MS SQL Server 2008 help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that facilitates the rapid creation of advanced business applications that can give your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the firewall. In addition to offering expertise, support and troubleshooting services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT system. Progent can also assist your organization to perform an efficient migration to Microsoft SQL Server 2016 or an upgrade to SQL Server 2014 from older versions of SQL Server or from different database platforms.

  • Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to assist organizations of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

  • Successful integration of Cisco's wireless IP phones typically demands that IT teams configure and optimize many key pieces of your Wi-Fi infrastructure such as APs, routers and switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and on-premises assistance to help you build and manage a Cisco wireless VoIP phone solution by delivering services that range from troubleshooting the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.

  • Progent's SQL Server developers can help you to create and support applications based on the SQL Server database platform. Progent follows industry best practices to create efficient, manageable SQL Server applications and knows how to work with a client's management to deliver programs in a timely and affordable manner. Progent for can assist you to create Microsoft SQL Server solutions by offering a broad range of consulting support services including functional specs, data tier architecture, data integrity, T-SQL programming, software installation, capacity planning, performance tuning, backup and restoration strategies, clustering, consolidation of stored procedures, replication mechanisms, security and compliance, and disaster recovery/business continuity planning.

    Exchange 2013 incorporates major enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important innovations as well as a revamped structure. These enhancements favorably impact vital areas such as ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment strategy, and train your IT team to maintain your Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management for Exchange Server 2013.



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If your small business is in San Jose or anywhere in the Silicon Valley area and you require computer help, information technology outsourcing, or top-level services from a certified Progent professional, call 408-240-9400 or visit Contact Progent.
















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