Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's IT support for small and mid-size organizations in the San Jose neighborhood are focused on customers who require quick and economical help with system dependability, security, productivity, administration, or repair. This brief selection of Progent's consulting support services and technical experience should provide an idea of how Progent can help you to enhance the business value of your computer system.



  • NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with continual replication to provide fast, zero RPO disaster recovery between sites that are as far as 300km apart. Progent offers the skills of a certified NetApp MetroCluster expert who can assist your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning shelf IDs, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery solution to verify compliance with information assurance standards and government requirements.

    Progent's Microsoft Access developers and consultants offer affordable online support for all editions of Office Access including desktop and browser-based versions and can provide advanced assistance for application programming, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide tailored webinar classes for Office Access programming and DBA services.

  • Progent's backup experts can provide help for a broad array of products and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent offers expertise for all major backup platforms such as Acronis Backup and Recovery, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, Mozy, Retrospect, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent's consultants can assist your company to install, enhance, or maintain backup/restore systems for a range of environments including local, remote, cloud-based, or hybrid.

  • Progent's Microsoft Exchange hosting services offer an enterprise-class data center that features redundant electrical and environmental control systems, 24x7 site security and operations center, plus fault-tolerant access to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtualized servers for high uptime, easy scalability, and fast recovery. Progent's services feature complete incorporation with your business network, connectivity with handheld communication devices, continual tracking of performance and network security, spam filtering, security update and revision control, Contact Center support, per-day data backup, and full email administration services.

  • The cumulative service documentation created for your organization by Progent help you avoid becoming dependent on an individual consultant. Progent's comprehensive reports of support services makes it possible for one Progent team member to resume where another left off while minimizing time lost getting up to speed on your network situation. Thorough service reports also provide your internal technical staff greater grasp of major technical problems involving your system and offer hints about how to anticipate and fix issues in the future. Because of this, Progent's service reports are a vital aspect of Progent's policy of knowledge transfer to customers. An additional benefit of Progent's service reporting policy is that your business can more easily establish an internal IT services team if and when it appears to be economical to do so. Also, thorough service documentation allows your company to transfer to a new IT services firm if you become dissatisfied with Progent's value proposition.

  • Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall.

  • Progent follows a team approach to network system issue support. By harnessing extensive expertise from Progent's Microsoft and Cisco-certified staff members, Progent can quickly and cost effectively resolve even the most vexing network issues. Working with hundreds of businesses and performing thousands of complex implementation and integration tasks every year gives Progent an insight into which approaches are the most successful and which methods should be avoided.

  • The most recent version of Microsoft Dynamics NAV ERP includes several new features including tailored Role Centers, enhanced management information and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP experts can provide programming, integration and troubleshooting support to help you to take advantage of Microsoft Dynamics NAV. Progentís engineers can help you to integrate MS Dynamics NAV ERP software to additional systems and programs. In addition, Progent can help your organization to design and analyze data warehouses so you can improve your understanding of your business, acquire additional customers, expand your marketing campaigns, and form successful partnerships.

  • Progent has published a white paper that details the benefits businesses of all sizes can derive from outsourcing or co-sourcing IT support from Progent. Progent's IT Outsourcing and Co-sourcing report includes Progent's unique IT service delivery model for network consulting that can range from desktop configuration to advanced application development. The report also explains how Progent's outsourcing and co-sourcing services can help clients to save money, improve productivity, and enhance the value of their IT network. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing IT Services from Progent.

  • Progent's Amazon Web Services (AWS) planning and integration consultants can provide affordable online consulting to assist companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for low-cost long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you create all-cloud or hybrid environments that seamlessly incorporate Amazon AWS cloud services. Progent can provide occasional consulting or Progent can provide comprehensive project management outsourcing to help you move efficiently to the Amazon AWS cloud platform.

    Progent's Technical Response Center is dedicated to delivering the highest level of online IT support services possible for both emergency as well as non-critical problems. For urgent problems that impact many users, key people, or a line-of-business program, the TRC can engage within an hour. For non-critical problems, the TRC is committed to address your issue within two hours. In all cases, your trouble ticket will be generated promptly and accurately, you will be sent a confirmation from the trouble ticket system, and the TRC will check with you on each resolved issue to verify you are comfortable with the resolution and ready to close out the trouble ticket. Learn more details about Progent's TRC Customer Commitment.

  • Progent offers two ultra-affordable service bundles designed to allow small businesses to get an impartial network security evaluation from a certified security engineer. With Progent's External Network Security Inventory Checkup, a security expert runs a comprehensive examination of your network from outside your firewall to determine possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a system scan from an authorized machine within your firewall to determine your exposure to inside attacks. The two security inventory packages are set up and executed from a protected remote site.

  • If you are creating UNIX applications on a network that includes Microsoft-based servers, workstations and applications, Progent offers IT outsourcing and consulting services that keep your system up and running while reliving you to focus on your area of highest value expertise. By using automated network monitoring and providing remote and optional on-site help as you need it, Progent provides Linux developer support that offers an affordable way to manage an IT network that features high availability, security and high performance.



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If your small business is in San Jose or anywhere in the Silicon Valley area and you are in need of computer support, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 408-240-9400 or visit Contact Progent.
















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