Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's certified professionals can deliver a broad selection of engineering and technical support assistance for IT environments powered by any mix of Microsoft, Cisco, Apple, and Linux technologies. Support services available to small businesses in the San Jose neighborhood by Progent's team of seasoned technical professionals include:



    The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can help your company to manage your legacy PIX or Cisco ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, tune, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

  • Progent's certified Microsoft Project and Project Online consultants offer advanced remote and onsite support services for Project Server and Project Online as well as for Microsoft products that work in conjunction with Microsoft Project. Consulting services provided by Progent include Microsoft Project Server and Project Professional integration, SharePoint Server 2013 migration planning and application development, SharePoint 2010 planning and configuration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 migration, Microsoft SQL Server 2012 support, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 support, Office Excel and Office 365 Excel development, plus PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE consultants to assist your company to optimize your environment to support local, branch, home-based, and mobile users so they can utilize Microsoft Project Server to collaborate securely and efficiently. Progent's certified network security engineers can assist your IT team to plan and police security workflows that protect important business data without interfering with the efficient sharing of legitimate data.

  • Progent can provide online or onsite help from a certified CCIE engineer to help you to plan, deploy, manage and troubleshoot unified communications networks built on Cisco Unified Communication products in an in-house, distributed, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have extensive backgrounds helping with Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, Cisco wireless VoIP phone solutions, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence technologies, and collaboration gateways.

  • Progent's Cisco CCIE-certified network consultants can provide expert remote and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that range from small businesses and campus LANs to giant data centers and public clouds. Progent can assist you to implement Cisco's rapidly improving switch technology to achieve the speed, scale, resilience, virtualization, data protection and manageability demanded by your business. For information about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and support services. For information about Progent's consulting and support services for Cisco's Nexus family of switches, refer to Cisco Nexus switch consulting and support services. For details about Progent's support for Cisco Meraki switches, refer to Cisco Meraki switches integration.

  • Progent offer System Center Configuration Manager (SCCM 2012) design and installation and Intune consulting to consolidate and simplify the administration of your PCs and web-facing mobile devices. Progent can help you to upgrade efficiently to Configuration Manager 2012 from an older device and application management platform or assist you to modify your existing SCCM 2012 ecosystem to support your changing business needs.

  • Progent's certified Windows 2K team members can help you optimize the capabilities of your existing Microsoft Windows 2000 environment and can streamline network management, provide technical support and troubleshooting, and improve security. In addition, Progent can provide CISSP and CISA certified security consultants to analyze your existing network protection and propose company-wide policies and technologies to strengthen your security. Progent can also help with your move from Windows 2000 Server to Windows Server 2008 R2 or assist your company to plan and carry out a smooth migration to Windows Server 2012 R2.

  • Progent's Citrix virtual desktop experts can assist your business to plan, install, administer, and troubleshoot a virtual Windows application delivery system by providing Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can show you how to enhance your network for distributing server-side and client-side applications, and Progent's remote datacenter support experts can help your organization to manage and support a remote datacenter that offers high availability, enhanced security, and fast recovery.

  • Progent's Amazon AWS cloud planning and integration consultants can provide cost-effective remote consulting to assist businesses of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create cloud-based or hybrid networking models that seamlessly integrate Amazon AWS resources. Progent can provide as-needed consulting or Progent can provide project management outsourcing or co-sourcing to help you move efficiently to the Amazon AWS platform.

  • Progent's affordable after-hours remote support program offers companies round-the-clock availability of online support from Progent's TRC. Services available beyond normal business hours include fixing problems with Microsoft servers, MS Windows desktop troubleshooting, assistance with Microsoft Office applications, system backup and restore, and basic routing and switching help for Cisco technology.

  • For advanced project management support, Progent can provide the services of veteran information technology experts with decades of experience as technology project managers for program development, business technology implementation, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level project managers can provide world-class management expertise to assist enterprise clients to adhere to best practices to ensure that strategic projects are successfully completed on schedule and within budget.

  • In completing network technology projects for large customers, Progent utilizes a phased method based on defined steps in order to adhere to budget constraints, scheduling deadlines, and technical goals while minimizing network disruption. Progent's methodology takes advantage of established industry project management standards founded on the best practices defined by the Microsoft Solutions Framework and includes scope definition, architecture proposals, pilot testing, design adjustment based on pilot experience, and expertly managed deployment. All phases are comprehensively documented to provide a comprehensive record of technical services provided and to help in future system management.

  • Progent's Microsoft-authorized Microsoft SharePoint Server 2010 developers and Microsoft SharePoint 2007 consultants can show you how to rationalize the economic justification for deploying the current version of Microsoft SharePoint Server, consult with you on the appropriate edition of SharePoint for your application, provide configuration and integration services, help you to install MS SQL Server as a supporting database manager, optimize your network integrity, integrate your standard and custom application software to operate with Microsoft SharePoint, design a company-wide security plan that includes portal technology, and provide maintenance and Help Desk Call Center support.



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If your small business is in San Jose or anywhere in the Silicon Valley area and you need technical help, IT outsourcing, or advanced services from a Progent professional, call 408-240-9400 or visit Contact Progent.
















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