Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's experts knows how to deliver a wide array of engineering and technical support help for information networks powered by any combination of Microsoft, Cisco, Apple Mac OS X, or Linux technologies. Network services offered to small and mid-size businesses in the San Jose vicinity by Progent's staff of seasoned consulting experts include:

  • Progent offers convenient, quick, and affordable access to Registered Cisco CCIE support professionals. CCIEs are recognized networking experts who are awarded this prestigious certification only through thorough testing by Cisco. CCIEs are able to resolve even the most complicated problems surrounding network architecture, integration, repair, and service. Progentís CCIE experts work closely with Cisco engineers in analyzing problems with Cisco's IOS platform and developing workarounds or acquiring software updates to resolve anomalies. Progent can provide fast access to a CCIE by telephone so that you can get immediate help for tough network troubles that are affecting worker efficiency but are beyond the scope of your local network support resources.

  • The cumulative service documentation created for your enterprise by Progent help you avoid becoming dependent on an individual engineer. Progent's comprehensive reports of support provided makes it possible for one Progent technical team member to take up where another left off while minimizing time lost getting ramped up on your system environment. Thorough service reports also provide your internal IT staff a better understanding of major technical problems surrounding your network and offer insight into how to anticipate and fix issues in the future. Because of this, Progent's service documentation are an important aspect of Progent's philosophy of knowledge transfer to clients. Another advantage of Progent's service reporting policy is that your enterprise can more efficiently build up an in-house network support organization if and when it appears to be more cost effective to do so. Alternatively, thorough service documentation enables you to move to another IT services organization if you grow dissatisfied with Progent's value proposition.

    Progent has been providing SharePoint consulting services since the initial SharePoint product was released over a a dozen years, and Progent has the scope of technical knowledge to assist businesses of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; determine if an on-premises, Cloud-based or hybrid deployment is most sensible for your company; and select the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can assist in specific jobs associated with your SharePoint 2013 migration.

  • Progent can provide the support of certified SQL Server 2012 engineers as well as experienced software programmers, DBAs, project managers, network infrastructure engineers, disaster recovery planning specialists, and data security consultants to assist your business to maintain Microsoft SQL Server 2012 or execute a smooth migration to Microsoft SQL Server 2016.

  • Progent's staff of computer network consulting experts can help large organizations to architect, deploy, and manage major rollouts of key Microsoft technology by providing support like Microsoft Active Directory configuration, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 design and installation, Skype for Business planning and deployment consulting and Microsoft Lync Server 2013 management, plus SQL Server 2016 integration and Microsoft SQL Server 2014 application development. Progent has helped some of the world's largest companies to integrate technology powered by Microsoft servers and offers branch office IT supports for enterprises with local offices in Northern California or larger cities across the U.S.

  • Microsoft's desktop virtualization solutions lower the work needed for IT managers to set up applications so that they are consistent throughout an entire workforce, provide the ability to control access to critical information, and allow fast deployment of additional or upgraded desktops. With Windows Server 2008 R2, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure behind RDS simplifies client connectivity, improves responsiveness, strengthens security, centralizes administration, and provides a nearly transparent client environment. Progent's desktop virtualization consultants can assist your company to assess the business advantages of Microsoft's desktop virtualization technologies, configure test and on-line deployments, optimize your network infrastructure to support virtual desktops effectively, evaluate and resolve security problems, and educate your IT managers to follow best practices to achieve maximum payback from client virtualization.

    Progent's Office Access consulting experts offer affordable remote support for all editions of Office Access including Access desktop and Access Web App and offers advanced assistance for application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also can provide custom online classes for Access application development and DBA services.

  • Progentís Wireless Site Survey assists you to design and implement a 802.11a/b/g/n (WiFi) wireless network customized for your environment, providing your business a wireless solution that has the reception, performance, capacity, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed onsite service. Progentís on-premises wireless survey includes onsite walkthroughs, RF and security audits of your current wireless network, analysis of your buildingís layout, measuring for RF contention, RF propagation modeling, identification of optimum locations for client-requested Wi-Fi Access Points such as Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort products, and a comprehensive document defining a new wireless network.

  • Progent can help you setup Windows Services for UNIX or Subsystem for UNIX-based Applications to achieve co-existence between Windows and UNIX networks. SFU achieves interoperability between Microsoft Windows Server and various versions of UNIX/Linux including Solaris 7, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows server folders over NFS and improved authentication in native Windows Server Active Directory environments. SFU's Interix subsystem includes a complete set of UNIX utilities and shells, support for a single rooted file system, and an application development toolkit for porting software.

  • Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a unified voicemail system that promotes teamwork by providing a variety of alternatives for retrieving voice messages within an environment that is simple to deploy and maintain. Unity Connection allows you to access and manage your voice messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses (SMBs) and enterprise branch locations with up to 500 users. Progent's Cisco-certified CCIE network consulting experts offer Unity Connection and Unity Express (CUE) integration and technical support support to ensure that your voice messaging deployment gives you the highest possible competitive advantage.

    Progent's Technical Response Center (TRC) is committed to providing the highest quality of remote IT support services available for both urgent and standard issues. For emergency problems that affect multiple users, crucial people, or a mission-critical program, the TRC is set up to respond in one hour or less. For non-critical issues, the TRC will address your issue in less than two hours. Regardless of criticality, your trouble ticket will be created quickly and accurately, you will be sent an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding every corrected problem to make sure you are comfortable with the results and willing to close out the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.

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If your small business is in San Jose or anywhere in the Silicon Valley area and you need computer support, IT outsourcing, or high-level expertise from a Progent professional, call 408-240-9400 or visit Contact Progent.

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