Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's network consulting services for small and mid-size businesses in the San Jose neighborhood are focused on clients who require quick and affordable assistance for network reliability, security, productivity, administration, or repair. The following brief selection of Progent's engineering support options and technical experience should provide an idea of the ways Progent can help you to increase the competitive value of your information network.



  • Progent has provided online technical support service to organizations in each state in the country. Many of these customers have expressed their high regard for Progent through testimonials to the high quality of Progent's service staff. Check out Progent's customer testimonials to learn what people have said concerning the quality of Progent's network support services.

  • Microsoft Exchange Server 2010 is full of capabilities that enable businesses to retire outdated voice mail systems with software-driven telephony. Enhancements in Exchange 2010 in this area include speech-to-character conversion for rapidly scanning your stored messages instead of listening to every message, digital attendants to greet callers and help them to navigate your voice mail menus, rules-based answering procedures to transfer or scan incoming calls based on ID or contact information, and text alerts concerning unanswered calls or voice mail. Progent's Exchange 2010 professionals can assist you to analyze the strategic benefits and technical challenges of swapping your existing PBX solution with a voice mail environment based on Exchange Server 2010, plan and deploy Microsoft Exchange Server 2010 with unified messaging functionality, and provide ongoing remote consulting support and management services to speed up your payback for integrating Microsoft Exchange Server 2010's voice messaging solution.

    Progent's Cisco Meraki wireless access point consultants offer online and on-premises support to assist organizations of any size to design, deploy, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki cloud-managed APs. Progent can assist your business to set up and manage Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology such as switches, ASR routers and ASA firewalls to build a seamless ecosystem that provides identical access, performance, security compliance, ease of management and availability for wired and wireless users irrespective of their location or device. (See Meraki switches integration.)

  • Progent's simplified per-minute billing rates requires no complex contracts, retainers or hidden fees. Many other companies have minimum charges or other extra fees that drive up support costs. For remote support during normal business hours, you only get billed for the time spent working on your issue. If it only takes ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are charged only for the time when Progent's expert is actually on-site solving your problems. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you might be charged for our expertís travel time, but never a higher emergency rate. Since Progent maintains a large pool of engineers located throughout the entire San Francisco Bay Area service territory, an available engineer is usually near to help. Progent can also provide on-premises technical support to the majority of zip codes in the United States within one business day of receiving a support call.

  • Progent's Amazon Web Services (AWS) planning and integration experts offer affordable remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewalls and VPN access and can show you how to create all-cloud or hybrid networking models that seamlessly incorporate Amazon AWS services. Progent can provide as-needed expertise or Progent can deliver project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud platform.

  • Virtual server technologies enable businesses to operate several virtual machines on one actual computer. Typical applications for virtual servers include hardware efficiency, low-cost hosts for programs that only run on outdated OS software, and economical isolation of software programming or pilot environments from on-line ones. Progent's virtual server consultants can provide Windows Server 2012 R2 network virtualization consulting, Windows Hyper-V Virtual Server consulting, VMware vSphere virtual server expertise, and Citrix XenServer virtual server support. Progent can deploy virtual servers to maximize performance, fault tolerance and manageability while simultaneously lowering costs; propose and verify disaster recovery strategies that reduce productivity loss in case of a catastrophe; and provide ongoing maintenance, repair, and consulting services as computer technology advances.

  • Progent's Microsoft Exchange Server 2016 migration consultants and Exchange 2013 engineers can provide low-cost online and on-premises support to carry out your upgrade to Microsoft Exchange Server 2016 or Microsoft Exchange 2013, generate comprehensive documentation of your upgraded messaging system, educate your network support team and users to get them ramped up rapidly on Microsoft Exchange Server 2016 or Microsoft Exchange Server 2013, and offer ongoing administrative consulting and technical help.

  • Progentís 64-bit upgrade experts can assist you to update your servers and workstations affordably from 32 bits to 64 bits. Progent can help you to understand the costs and benefits of migrating to 64-bit computing, design a cost-effective upgrade strategy that minimizes operational disruptions, and provide responsive online help to aid your company to install 64-bit software and applications on your current hardware. Progent's Microsoft qualified computing engineers can help your company to install the 64-bit versions of Microsoft products like Microsoft Windows Server 2008, Exchange Server, Windows 7, and Microsoft Office Excel.

  • Progent's data backup experts can provide help for a wide array of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent can provide help for all major backup products such as Acronis, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can help your company to design, enhance, or maintain backup solutions for a range of architectures such as local, remote, cloud-based, or a mix.

  • Progent's Microsoft Skype for Business experts can provide online and on-premises consulting services for companies of all sizes to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist your business to plan an on-premises, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can help you to create and verify a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.

  • The majority of small office multi-office communications infrastructures lack redundancy from Internet connection outages. Progentís multi-site communications engineers can help small organizations create non-stop Interoffice connectivity through fully redundant system architectures with automatic failover. Progentís Cisco-certified CCIE engineers can design and deploy high-availability Inter-office connections supported by fault tolerant EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over offer economical 24x7 interoffice connectivity.

  • In addition to supporting a broad range of security technologies from Microsoft and Cisco, Progent offers organizations expert support for products from other major VPN manufacturers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can show you how to design a detailed security strategy and choose the right technologies from multiple suppliers to support your security objectives while staying within your budget restraints.

  • Progent's Microsoft-certified consultants and consultants for Apple Mac technology can help your company to connect your Apple Macintosh systems with your Microsoft Exchange server through expert Entourage and Office Outlook for Apple Mac support. Progent will ensure that your Microsoft Exchange Server is optimally configured and that WebDAV, LDAP and Outlook Web App or Web Access are correctly enabled and tested. Progent can also provide a full range of Exchange support services including integration, troubleshooting, security management, mobile support, system tuning, plus spam protection and email encryption. Progent also offers tailored in person or remote Mac education.



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If your small business is in San Jose or anywhere in the Silicon Valley area and you are in need of technical assistance, information technology outsourcing, or advanced services from a Progent professional, call 408-240-9400 or visit Contact Progent.
















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