Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's certified professionals knows how to deliver a broad selection of consulting and support help for information systems based on any mix of Microsoft, Cisco, Apple, and Linux/UNIX platforms. Network services offered to small businesses in the San Jose neighborhood by Progent's team of Microsoft and Cisco certified technical professionals include:



  • System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size businesses automatic backup and simplified restore capabilities for Microsoft environment. SCDPM 2016 offers application-sensitive backup for key workloads like Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft Gold-certified System Center 2016 Data Protection Manager consultants can help you to plan, implement, administer, and troubleshoot a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployment models. Progent can provide remote or onsite support and can deliver occasional expertise to resolve challenging issues or provide comprehensive project management services to help you complete your SCDPM 2016 deployment on schedule and within your budget.

  • Progent's business software experts can help you to setup an e-commerce environment that is protected, robust, and responsive. Progent can also enable you to develop a web site that is closely integrated with your sales and inventory systems to lower the expense and improve the reliability of web-based business-to-business, business-to-consumer, or buy-side to sell-side transactions. Progent can help you architect specialized web applications using industry standard programming utilities or customize popular software products so that they address your specific business requirements. For data-driven web applications, Progent can provide the services of certified SQL Server programmers, Oracle developers and DBAs, MySQL consultants, and Microsoft Access database application developers.

  • Progent's MS Exchange Server hosting services provide an enterprise-class data center with backed-up power and environmental control systems, round-the-clock site security and IT support center, and failover access to tier-1 Internet service companies. Hosted Exchange servers are set up as virtualized machines for high availability, easy scalability, and fast recovery. Services include complete incorporation with your business network, access to mobile communication products, continual monitoring of efficiency and security, spam filtering, patch and revision management, Help Desk services, daily backup, and comprehensive messaging administration services.

  • Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST solutions for survivability.

  • If you need to revamp your corporate web site, create internal webs for applications like as HR or worker training, create a compelling web presence for a start-up company, or put together enterprise-class, data-driven web applications, Progent has capable and seasoned web site development consultants. Web site custom software development services available from Progent's Applications Experts Group include web site design, web site project management, Microsoft ASP and .NET programming, and graphics design. Progent's certified Microsoft SQL Server developers, Oracle programmers and DBAs, MySQL database application experts, and Microsoft Access consultants can assist you to plan, build, and manage database-intensive sites. Progent's consulting experts can also help you construct and maintain a secure, dependable server and communications environment incorporating remote connectivity, to host your web solutions.

  • There are hundreds of world-class colocation centers in Northern California and major cities throughout the U.S., and Progent's Internet data center consulting team can enhance your network's reliability and performance by helping you select a colocation site that addresses the specific needs of your enterprise such as geographic location, space, connectivity, budget, and extra additional features and services. Progentís data center IT services are intended for companies with equipment housed at colo hosting facilities and in need of on-demand on-premises assistance at the colocation facility plus online support from Microsoft and Cisco qualified professionals. Progent provides a variety of co-location center consulting services such as system architecture evaluation, Windows and Linux server integration and support, tech support for server and telecommunications networking, development and installation of high availability systems, defining and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server and storage clustering configurations.

  • ISA Server 2006 and its replacement Microsoft Forefront Threat Management Gateway are software platforms that include an application-aware firewall able to defend networks from external and inside attacks. The two platforms perform in-depth examination of Internet protocols to uncover exploits that can get by traditional firewalls. ISA Server 2006 was replaced by Microsoft Forefront TMG 2010, which is based on ISA Server 2006's architecture while providing a variety of enhanced features. Forefront TMG has subsequently been discontinued by Microsoft, and the gateway security features provided by the product are now typically handled by purpose-built physical appliances from companies that include Cisco, Barracuda, SonicWALL and WatchGuard. (See ASA Firewall with Firepower Services integration and management.) Progent provides advanced Microsoft Forefront TMG support and Microsoft ISA Server expertise to help you maintain and debug your older firewall environment, and Progent can help you to migrate smoothly to a modern firewall solution by providing system design, integration, optimization, training and debugging.

  • Progent has published a white paper that summarizes the advantages businesses of any size can derive from outsourcing or co-sourcing IT support from Progent. Progent's IT Outsourcing and Co-sourcing report describes Progent's proven IT service delivery model for network support that ranges from desktop configuration to advanced project management. The white paper also shows ways that Progent's outsourcing and co-sourcing support services can assist clients to reduce expenses, accelerate productivity, and increase the value of their information system. To see Progent's white paper, click: Benefits of Outsourcing and Co-sourcing IT Services from Progent.

  • Progent's Microsoft-certified consultants offers online or onsite support to assist companies of all sizes to plan, deploy, administer, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's System Center Data Protection Manager (SCDPM) consultants can help you to migrate from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for resolving particularly stubborn problems, or full project management services. In addition, Progent's System Center Data Protection Manager 2016 (DPM 2016) migration consulting experts can assist you to design and carry out an efficient upgrade from DPM 2012 to DPM 2016 so you can take advantage of integration with Windows Server 2016.

  • Progent's Virtual Helpdesk support services are an integrated expansion of your internal IT support staff. Virtual Help Desk can include high-end call center features such as a dedicated phone number with customer-specific greeting. Progent will also send calls directly to staff technicians who are specially set up and trained to handle your account. Also, Progent's Helpdesk professionals can use trouble tickets with any customer trouble ticket system for transparent integration with your in-house technical services organization. Advantages of Progent's Virtual Computer Support Helpdesk services include professional Microsoft Help Desk expertise the moment you call, seamless extension of your in-house support staff, comprehensive help for critical client problems, and per-minute billing.

  • If you are developing UNIX applications on a network that includes Windows-based servers, desktops and software, Progent offers IT outsourcing and services that keep your system up and running while reliving you to focus on your area of highest value expertise. By using automated network monitoring and providing online and optional on-site support as you need it, Progent provides UNIX developer support that offers an affordable way to manage an IT network that features high uptime, protection and high performance.



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If your small business is in San Jose or anywhere in the Silicon Valley area and you are in need of computer support, IT outsourcing, or high-level expertise from a certified Progent consultant, call 408-240-9400 or visit Contact Progent.
















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