Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's experts knows how to deliver a wide array of consulting and support assistance for information environments based on any combination of Windows, Cisco, Apple, or Linux technologies. Network services available to small and mid-size businesses in the San Jose area by Progent's team of Microsoft and Cisco certified engineering professionals include:



  • Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, is the core of Cisco's communications and collaboration solution. Unified Communications Manager and Unified Communications Manager Express offer a modern IP-PBX by integrating tightly with applications that include Cisco Unified CM IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM experts can assist with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Voice over IP phones and desktop video IP phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, installing ISR routers with CUBE networking support, creating UCS server clustering systems for survivability, and integration with Microsoft Exchange Server and Skype for Business.

  • Progent has put together two low-cost service packages designed to allow small businesses to receive an objective security evaluation from a qualified security consultant. With Progent's External Network Security Inventory Scan, an engineer administers an extensive examination of your network from outside your firewall to uncover potential weaknesses in the security posture you present to the public. With Progent's Internal Security Inventory Scan, a security engineer runs a network scan from a secure machine inside your company firewall to evaluate the risk to internal attacks. Both security inventory services are configured and executed from a secured external site.

  • ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network. Learn about the entire ProSight series of affordable managed services for small and mid-size businesses.

  • Progent offers online or onsite help from a Cisco Certified Internetwork Expert (CCIE) consultant to help you to design, implement, manage and repair unified communications networks that incorporate Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds helping organizations of all sizes to create advanced collaboration ecosystems by delivering services such as Cisco Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones and soft phones configuration, and wireless IP phone deployment. Progent can assist you with Cisco's extensive library of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center Express, and Unified Mobility.

    Progent has been delivering SharePoint support since the first product was released over a a dozen years, and Progent has the breadth and depth of technical know-how to help businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that bring significant business value to your information network. Progent's Microsoft Gold-certified consultants can help your company to assess the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; decide if an on-premises, Cloud-based or hybrid deployment is most sensible for your company; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in specific tasks associated with your SharePoint 2013 migration.

  • Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, tune your network for local, multi-site, cloud-based, and partial-cloud environments, educate your IT support, team, create a corporate-wide security plan, automate network administration, assist with application development, and build and test a disaster recovery/business continuity plan. If you are considering creating a hybrid network model that combines local systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

  • Progentís Wireless Site Survey assists you to design and install a 802.11a/b/g/n (WiFi) wireless network optimized for your environment, offering your business a WLAN that delivers the reception, performance, capacity, Quality of Service, data protection, and roaming ability your company needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service. Progentís onsite survey features onsite walkthroughs, RF and data protection assessment of your current wireless network, analysis of your buildingís floor plans, measuring for RF interference, RF propagation modeling, selection of the best placement for customer-requested Wi-Fi Access Points such as Cisco Aironet APs, Cisco Meraki access points and Apple AirPort products, and a detailed report defining the new WLAN.

  • Configuration Manager 2016 automates software deployment and updating, simplifies compliance settings control, keeps track of network resources, protects against corporate data leakage, provides network health monitoring, enables safe self service, and offers a single control mechanism for managing mixed-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Azure cloud experts can help businesses of any size with any facet of planning, installing, operating and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.

  • Progent's certified Windows 7 upgrade engineers can assist your company to manage and troubleshoot Microsoft Windows 7 devices. Progent can also show you how to estimate the likely business advantages of moving to Microsoft Windows 8.1 or Windows 10. If it makes sense for your business to migrate, Progent's Windows 8 migration consultants and Windows 10 deployment experts can help your IT organization to plan and implement an efficient deployment of a current version of Windows.

    Progent's certified Office Word and Office 365 Word consultants can provide a broad range of economical remote support services to help you to manage your legacy Microsoft Word environment or assist you to upgrade to a newer version of Office Word. Services available from Progent's Word experts include VBA software development, isolating and fixing compatibility problems between various versions of Word, integrating Word with other Microsoft Office apps like Office Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security support, and smart phone and tablet integration, and remote Office Word training sessions customized for your special requirements.

  • Progent follows a group approach to network problem support. By leveraging extensive experience from Progent's Microsoft and Cisco-certified experts, Progent can quickly and cost effectively resolve even the most vexing computer issues. Working with hundreds of customers and completing thousands of complex support and integration projects every year gives Progent a unique perspective on which methods are effective and which methods don't work.



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If your small business is in San Jose or anywhere in the Silicon Valley area and you need computer support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer, call 408-240-9400 or visit Contact Progent.
















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