Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's certified professionals can provide a wide array of consulting and support assistance for computer systems powered by any combination of Microsoft, Cisco, Apple Mac OS X, and Linux platforms. Support services available to small and mid-size organizations in San Jose by Progent's team of Microsoft and Cisco certified engineering experts include:

  • In addition to providing Microsoft Dynamics business application software consulting, Progent also can provide Macola support services, MAS 90 support, and QuickBooks Pro education.

    Progent's Microsoft Office and Office 365 consultants can assist businesses of any size to incorporate Office desktop and Office 365 applications including Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive productivity solution that offers quick return on investment and enables better business outcomes. Progent can assist you to integrate Microsoft Office or Office 365 applications with each other and with other core Microsoft technologies such as SharePoint Server, Exchange Server and SQL Server. Progent's consultants can also assist you to fix compatibility issues between various versions of Microsoft Office and offers customized online Microsoft Office and Office 365 training to individual users or teams.

    Progent's Microsoft Access developers and consultants can provide cost-effective remote support for all editions of Microsoft Office Access including Access desktop and Access Web App and offers advanced help for Access application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored online classes for Access application programming and database administration.

  • Progent offers access to the affordable support of online Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent's engineers include evaluation of your existing bandwidth use, carrier and plan comparison and ordering, network provisioning, and managing a smooth switchover to a new carrier and/or service plan. Network provisioning can include enhancing current routers and configuring additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.

  • Progent follows a team approach to network issue solving. By leveraging years of experience from Progent's Microsoft and Cisco-certified staff members, Progent can expediently and cost effectively resolve even the most vexing computer issues. Working with hundreds of customers and performing thousands of complex implementation and integration projects every year gives Progent a unique perspective on which methods are the most efficient and which approaches don't work.

  • The Call Center support delivery structure adopted by Progent's Technical Response Center offers small and midsize businesses an efficient option to replace dependence on freelance consultants by offering broad expertise shared by all support teams, optional 24x7 access to urgent help, fast escalation to appropriate experts for solving the most intractable issues, support consistency and dependability, quick follow-up overseen by veteran support administrators, a choice of easy-to-use ways for initiating support tasks, and excellent progress visibility made possible by ticket tracking and available through a web-based portal.

  • Internet Information Services 7.5, included with all releases of Windows Server 2008 R2, is a sophisticated server role for web site hosting and web application programming. The new release offers enhanced security, reliability, expandability, and troubleshooting while also incorporating significant enhancements in remote management. Many familiar extensions to IIS have been integrated into IIS 7.5 such as the rules-based Request Filter Module (previously called URL Scan), which can prevent potentially harmful HTTP requests from being run by hosted web applications. Progent's Internet Information Services experts can assist you to configure IIS 7.5 as well as the latest extensions to IIS Manager like the GUI for controlling FastCGI applications.

  • Progent offers interactive online webinar training classes. Virtual interactive classes offer a flexible and low-cost option for educating your IT personnel to operate a wide range of important software products including Microsoft Office and Office 365 Excel, MS Office Word, Microsoft Office PowerPoint, Office Access, Office Outlook, Publisher, Office Project, Visio, and Microsoft Great Plains. Progent also offers individualized on-premises education for customers in the San Francisco Bay Area and larger cities throughout the United States.

  • Progent's certified Windows Server 2012 R2 consulting experts can assist you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot environments and migration strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management, staff, develop a corporate-wide security plan, automate IT administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan.

    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that improves cloud integration, works with popular smart phones and tablets, permits one-time sign-on with Azure AD, and strengthens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad technical skills and experience to resolve the many technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will optimize the business value of your investment in this mission-critical platform.

    Among the common online Cisco router consulting services offered by Progent are configuring domain name, DHCP, routing tables, clock, security logon banner and user accounts; configuring iBGP, aggregation, static to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing tables, line settings and BGP peering arrangements; installing current IOS image; configuring and testing router failover; resolving VPN issues; making a network diagram and documenting configuration; plus security and disaster recovery planning.

  • In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers enterprises expert consulting for solutions from other major Firewall and VPN manufacturers including Check Point Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec-Raptor. Progent can help you create a comprehensive security plan and choose appropriate products from a variety of suppliers to achieve your security objectives while sticking within your budget restraints.

  • Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can broaden their market, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.

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If your small business is in San Jose or anywhere in the Silicon Valley area and you need computer support, information technology outsourcing, or high-level expertise from a Progent engineer, call 408-240-9400 or visit Contact Progent.

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