Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's information technology consulting services for small companies in San Mateo are concentrated on customers who need quick and affordable assistance with network dependability, protection, productivity, administration, or recovery. The following brief selection of Progent's engineering services and networking expertise should provide an idea of the ways Progent can assist you to increase the business value of your computer system.



    Progent's Technical Response Center is committed to providing the highest quality of online network support services offered anywhere for urgent as well as non-critical problems. For urgent issues that affect multiple workers, key personnel, or a mission-critical application, the Technical Response Center can respond in one hour or less. For standard problems, the TRC will address your issue within two hours. Regardless of criticality, your trouble ticket will be generated quickly and correctly, you will be sent an acknowledgement from the ticketing system, and the TRC will contact you on every corrected issue to confirm you are satisfied with the outcome and ready to close out the trouble ticket. Find out more about Progent's TRC Customer Commitment.

  • NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles (300km) away from one another. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can help your business to plan, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can make sure you follow best practices for installing your MetroCluster solution by providing help with tasks like assigning disk pools and shelf IDs, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to verify adherence with information assurance standards and government mandates.

  • Cisco Unified Communications Manager (Unified CM), previously branded CallManager, functions as the heart of Cisco's collaboration platform. Cisco Unified CM and Cisco Unified Communications Manager Express offer a modern IP-PBX solution by integrating tightly with unified messaging applications such as Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM experts can help with any aspect of CUCM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and video IP phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE networking support, creating UCS server clustering solutions for high availability, and integration with Exchange and Skype for Business.

  • Progent can deliver a wide range of affordable desktop support services to help your business to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows, Apple Mac OS X Lion or Snow Leopard, or various versions of Linux. Progent's desktop troubleshooting and consulting services feature online and on-site help and vary from urgent help to comprehensive outsourcing of workstation management and technical support.

  • Microsoft's desktop virtualization solutions reduce the work needed for IT administrators to deploy software programs so that they are consistent throughout an entire user base, provide the power to manage rights to critical data, and enable quick installation of new or upgraded desktops. With Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure that powers RDS streamlines client connectivity, enhances responsiveness, strengthens data security, centralizes administration, and offers a nearly transparent client environment. Progent's desktop virtualization consultants can assist your company to evaluate the business benefits of Microsoft's virtual desktop solutions, set up pilot and production deployments, improve your network infrastructure to support virtual clients efficiently, evaluate and remediate security problems, and train your network administrators to follow industry best practices to gain maximum payback from desktop virtualization.

  • Progent's hybrid cloud solutions consultantsoffer advanced online support to help organizations of all sizes to connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective hybrid environments that support Windows and Linux systems and apps in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting.

  • The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento can be used for piloting line-of-business applications, developing efficient migration procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for new technologies. For Progent customers without sufficient internal resources to configure effective test systems, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.

  • Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, data security, high-availability, mobile computing support, and integrated analytics and reporting. New features include PolyBase for processing structured and unstructured databases simultaneously for big data applications, R language integration, Row-level Security, Mobile Report Publisher, and centralized management of on-premises and cloud operations and services. Progent's Microsoft certified SQL Server 2016 consulting experts offer remote and on-premises expertise to help organizations of all sizes to plan, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

  • If you are creating Linux or UNIX based applications on a network that includes Microsoft-based servers, desktops and software, Progent offers IT outsourcing and support services that keep your system up and running while freeing you to focus on your area of high-value expertise. By using sophisticated network monitoring and providing remote and optional onsite help as needed, Progent provides UNIX developer support that provides a cost effective way to manage an IT network that features reliability, security and high performance.

    Some of the typical remote Cisco router support services available from Progent's certified Cisco experts are setting up domain name, IP addressing, routing tables, logging, and user accounts; configuring HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing configuration, line settings and BGP peering arrangements; updating router's IOS image; setting up and confirming router failover; fixing VPN tunnel and routing problems; producing a network diagram and documenting router setup; plus policy and redundancy planning.

  • Progent offers easy, quick, and affordable access to Cisco CCIE support professionals. Cisco Certified Internetwork Experts are highly-qualified network experts who earn this prestigious certification only as a result of intense examination by Cisco. CCIEs can resolve the most complicated issues surrounding network architecture, configuration, troubleshooting, and service. Progentís CCIE professionals cooperate intimately with Cisco in-house staff in identifying problems with Cisco's IOS software and devising workarounds or obtaining patches to resolve problems. Progent can provide quick access to a CCIE by phone so that you can get immediate assistance for complex network problems that are affecting worker efficiency but are beyond the expertise of your usual network service providers.



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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of computer support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 650-931-2400 or visit Contact Progent.
















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