Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's certified professionals knows how to provide a wide array of engineering and support help for information networks based on any combination of Windows, Cisco, Apple Mac OS X, or Linux/UNIX platforms. Support services available to small companies in the San Mateo area by Progent's staff of Microsoft and Cisco certified technical experts include:



  • Configuration Manager 2016 automates application and device deployment at scale, streamlines compliance settings management, keeps track of network assets, protects against company data leakage, performs network health monitoring, allows safe end-user self service, and offers a common point of control for managing mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can assist businesses of any size with any facet of planning, implementing, using and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.

  • Even if your Information Technology budget is modest, Progent provides value-priced service packages that will give your IT network the reliability, compliance, and performance your business requires. Progent's optional 24x7 Network Monitoring and Reporting service packages, combining the skill of experienced Microsoft and Cisco certified IT experts, the most advanced network management applications, and economical service programs, can keep your line-of-business network software and servers operating smoothly.

  • Progent's consultants for Apple Mac OS X technology can support the creative aspect of Mac systems by offering consulting services and education in graphics, audio, and motion. Progent's consultants can offer help in a range of Mac OS X desktop programs including Photoshop, Illustrator, Apple Logic, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with discrete areas such as scanning or digitizing audio or video or building an audio/video post production lab.

  • Progent has written a white paper that details the benefits organizations of all sizes can derive from outsourcing or co-sourcing IT support from Progent. Progent's Network Support Outsourcing and Co-sourcing report describes Progent's proven IT service delivery paradigm for IT support that ranges from router configuration to full-service project management. The white paper also explains how Progent's outsourcing and co-sourcing support services can assist clients to reduce expenses, improve productivity, and enhance the value of their information system. To see Progent's white paper, click: Benefits of Outsourcing and Co-sourcing Network Support from Progent.

  • Progent offers live remote webinar training seminars. Virtual interactive webinars provide a flexible and economical solution for educating your IT personnel to use a broad range of key applications including Microsoft Office and Office 365 Excel, Microsoft Office Word, PowerPoint, Access, Outlook, MS Office Publisher, Microsoft Office Project, Visio, and Microsoft Dynamics Great Plains. Progent also offers customized onsite training for customers in the San Francisco Bay Area and major cities across the United States.

  • Windows Server 2008 R2 represents an important step forward in making information systems more secure and available, easier to virtualize and manage, faster, and able to provide a better environment for web hosting and development. Progent's Microsoft Gold-certified Windows Server 2008 support experts can help your company benefit fully from the improvements built into Microsoft Windows Server 2008 R2 by providing certified consulting, tech support, education, temporary staffing, network monitoring, and security engineering services. Progent can also assist you to plan and execute an efficient upgrade to Microsoft Windows Server 2012 R2. If you are planning on creating a hybrid architecture that combines on-premises resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

  • For advanced project management assistance, Progent can provide the services of veteran information technology professionals with decades of experience as IT project managers for application development, business systems implementation, and business process engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level project managers can provide world-class management skills to help enterprise customers to follow leading practices to make sure development or deployment projects are successfully completed on time and within budget.

  • Progent offers the support of an accredited video conferencing and telepresence consultant with expertise integrating technology from the major video conferencing/telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can assist your company to design, install, upgrade, or maintain a telepresence environment that preserves your investment and optimizes the business value of your IT system. Progent also offers the expertise of infrastructure engineers able to assist businesses of any size to create and maintain a network that delivers the performance, reliability, protection, and expandability required to support your video conferencing/telepresence solution.

    Progent's Technical Response Center (TRC) is dedicated to delivering the best quality of remote network support offered anywhere for both emergency and non-critical issues. For urgent issues that impact many users, vital personnel, or a mission-critical application, the Technical Response Center will engage in less than an hour. For non-critical problems, the TRC will respond within two hours. In all cases, your trouble ticket will be created promptly and accurately, you will receive a confirmation from the trouble ticket system, and the TRC will contact you regarding every resolved problem to make sure you are comfortable with the resolution and willing to close the ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.

  • Creating solutions with Cisco's wireless VoIP phones usually requires that you configure and fine tune many components of your Wi-Fi environment including wireless access points, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer remote and on-premises support to help your organization build and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.

  • Progent can give your organization online access to MS Exchange Server 2016 migration support, certified Exchange Server 2013 integration consultants, Microsoft Exchange Server 2010 experts and Microsoft Exchange 2007 Server experts to architect a fault-tolerant email solution that provides protected email access throughout your company. For road warriors with portable computing devices, Progent offers Apple and Android tablet and smart phone integration services and RIM Blackberry administration expertise.

  • Progent's Microsoft-certified consulting team members and experts in Apple Macintosh technology can help your company to integrate your Macintosh desktops with your Exchange server through comprehensive Entourage and Outlook for Mac consulting. Progent will make sure that your Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App are correctly installed. Progent can also provide a full range of Exchange consulting such as integration, troubleshooting, security, mobile user support, performance tuning, plus spam and virus protection and email encryption. Progent also offers tailored in person or remote Mac webinars.

  • Progent's data backup experts can provide help for a wide array of products and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and smartphones. Progent offers expertise for all major backup products including Acronis, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, Mozy, Retrospect, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can help your company to implement, enhance, or troubleshoot backup/restore solutions for a variety of environments including local, remote, cloud, or hybrid.



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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of computer support, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 650-931-2400 or visit Contact Progent.
















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