Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's certified professionals knows how to provide a wide selection of consulting and support help for IT environments powered by any combination of Windows, Cisco, Apple Mac, or Linux technologies. Network support services available to small and mid-size organizations in the San Mateo vicinity by Progent's staff of Microsoft Gold engineering experts include:



  • If your network includes Cisco routers, you may be running an outdated release of Cisco IOS, the operating system powering most Cisco router as well as the latest Catalyst switches from Cisco. Cisco often offers updates to IOS in order to fix bugs, shore up security weaknesses, or improve functionality. Unfortunately, upgrading Cisco IOS or other Cisco control software can be a challenge, depending upon your Cisco equipment and your system environment. For example, there could be limitations of internal RAM that could cause a new OS version to operate incorrectly. Progent's Cisco CCIE consultants offer a wide variety of support services related to updating Cisco IOS or any other Cisco control software such as IOS EX or CallManager. Progent can run version audits of your Cisco software, recommend sensible upgrades, provision Cisco appliances, transfer software images, configure and verify your new software, optimize performance, troubleshoot issues, and teach your IT managers how to get the benefits of all important new features.

  • Microsoft's desktop virtualization solutions reduce the work required for IT managers to install applications so that they are consistent throughout an entire user base, offer the ability to manage access to business information, and allow quick installation of new or updated desktops. In Windows Server 2008 R2, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's new VDI infrastructure behind Remote Desktop Services simplifies client access, enhances responsiveness, strengthens security, centralizes administration, and provides a nearly transparent user experience. Progent's desktop virtualization engineers can help your company to assess the strategic advantages of Microsoft's desktop virtualization technologies, set up test and on-line deployments, optimize your network architecture to accommodate virtual clients effectively, evaluate and resolve security problems, and educate your IT managers to utilize industry best practices to achieve maximum payback from desktop virtualization.

  • Exchange 2010 is full of capabilities that allow you to replace legacy PBX systems with software-driven voice messaging. Enhancements in Exchange Server 2010 in this field include voice-to-character translation for rapidly scanning your messages instead of listening to every message, digital attendants to answer callers and assist them to work through your voice mail menus, programmable call answering procedures to transfer or scan incoming calls depending on ID or contact data, and text messaging alerts concerning missed calls or messages. Progent's Microsoft Exchange Server 2010 consultants can help your company to assess the strategic benefits and engineering risks of swapping your existing PBX technology with a telephony system based on Microsoft Exchange Server 2010, plan and install Microsoft Exchange Server 2010 with integrated voice mail functionality, and provide ongoing online consulting help and management services to speed up your ROI for integrating Exchange Server 2010's digital voice technology.

  • Progent's most popular enterprise network support services include planning, piloting, setting up and troubleshooting IT environments based on Microsoft products by providing services such as complicated Active Directory design, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting, Microsoft SQL Server software programming, and Oracle DBA consulting and development. Progent can also help enterprises with System Center Operations Manager (SCOM) customization and support for automated network monitoring. For Windows 8.1 integration, Windows 10 planning consulting, and Microsoft Exchange 2013 Server upgrades, Progent can help with project planning and can also provide onsite help in installation at branch offices in larger metropolitan areas across the U.S. Progent's large team of Cisco CCIE network consulting engineers can assist large organizations to resolve intractable network issues impacting the reliability or responsiveness of mixed-platform networks. Progent's GIAC, CISSP, and CISA certified security experts can perform an objective and comprehensive security assessments to help enterprises comply with mandated security requirements.

  • Features of Progent's Information Technology outsourcing packages include system assessment to make sure that your network meets industry standards of security and online connectivity, 24x7 server monitoring based on Operations Manager to anticipate problems before they impact your business, optional Help Desk support services from Progent's consulting staff, security audit to help safequard your information network from malicious attack, addition of Service Packs and security patches for servers and software, savings on Progentís onsite support services, and contact with Progentís group of Microsoft-certified network experts and technicians.

  • Progent offers a broad array of affordable desktop support services to help your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, Apple Mac OS X Lion, or various versions of Linux. Progent's desktop support services feature remote and on-site support and range from urgent help to complete outsourcing of desktop administration and technical support.

  • Stealth penetration checking is an important component of any comprehensive IT system security strategy. Progentís security experts can run extensive unannounced penetration security checks without the awareness of your company's internal network support staff. Unannounced penetration testing shows whether existing security monitoring systems such as intrusion incident alerts and event log monitoring are correctly set up and actively observed.

  • Progent's Microsoft-certified consultants can provide Microsoft System Center Configuration Manager (SCCM 2012) planning and installation and Microsoft Intune consulting to consolidate and simplify the administration of your desktops along with your web-facing mobile devices. Progent can help you to migrate smoothly to SCCM 2012 from a legacy device management solution or help you to enhance your existing SCCM 2012 environment to accommodate your changing IT requirements.

  • Progent's disaster recovery professionals can help you design a disaster recovery plan in case of a total data center outage. Progent can help you develop a comprehensive disaster recovery plan that incorporates periodic disaster recovery evaluations and drills so that after a catastrophic failure happens, you reduce network downtime. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, zero-downtime network solution that addresses reliability issues involving a broad range of network technologies and procedures. Progent's business continuity experts can help you to prepare for the broader problems associated with keeping your company running following a disaster by addressing not just information technology concerns but additional problems like alerting key staff members, locating alternate work space, accessing replacement vehicles, finding temporary employees, and filing regulatory documents.

  • Progent's Citrix-certified desktop virtualization experts can assist you to design, install, administer, and support a virtualized Windows desktop and application delivery and management system by offering Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support consultants can assist you to administer and maintain an off-site datacenter that features high availability, enhanced protection, and fast recovery.

  • Creating solutions with Cisco's wireless VoIP phones typically demands that you configure and optimize numerous components of your wireless environment including access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's wireless IP phone configuration experts offer remote and onsite assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.

  • Microsoft's popular Small Business Server (SBS) product line no longer ships but is still a key part of numerous small-businesses information systems. Progent's Small Business Server consulting experts can help you to manage your current SBS solution or assess the potential benefits of transitioning from SBS 2011 or earlier to a more cloud-centric network by implementing a Windows Server 2012 R2 Essentials migration. Whether your resources are hosted on a local datacenter, in the Microsoft Cloud, or across a mix of of both, Progent can provide full-service consulting, technical support, and software development services for Microsoft's core platforms including Windows Server, Exchange Server. SharePoint Server, and SQL Server.

  • The failover clustering feature set built into the most recent versions of MS Windows Server is radically re-engineered to streamline the deployment, configuration, and administration of server clusters and to offer greater levels of system availability, security, efficiency, and versatility. New or enhanced capabilities include cluster verification, revamped setup and installation, improved cluster management, redesigned cluster infrastructure for increased uptime, hardened protection and quorum structure, elimination of failure points, more storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual servers. Progent's certified cluster technology consultants can help you evaluate the advantages of failover clusters, plan and implement a deployment, educate your network support staff to administer your cluster environment, provide ongoing consulting and technical help services, and create and test a disaster recovery procedure.



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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of technical support, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 650-931-2400 or visit Contact Progent.
















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