Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's experts can provide a wide assortment of engineering and support help for information networks powered by any mix of Microsoft, Cisco Systems, Apple, or Linux/UNIX technologies. Network support services available to small and mid-size businesses in the San Mateo vicinity by Progent's staff of seasoned technical professionals include:

  • Microsoft Exchange Server 2010 is full of capabilities that allow you to retire legacy voice mail technology with software-driven voice messaging. Enhancements in Exchange Server 2010 in this area include voice-to-text conversion for rapidly scanning your messages instead of listening to each message, automatic attendants to answer callers and help them to navigate your voice mail system, rules-based answering processes to route or scan incoming calls depending on ID or contact information, and text messaging notifications about missed voice calls or voice mail. Progent's Exchange 2010 experts can help you to analyze the cost advantages and technical challenges of swapping your existing voice mail technology with a voice mail environment based on Microsoft Exchange Server 2010, plan and install Microsoft Exchange 2010 with integrated voice mail capability, and deliver ongoing online consulting support and maintenance services to speed up your payback for implementing Exchange Server 2010's digital voice solution.

  • Progent's Citrix-certified virtual desktop consultants can help your business to plan, deploy, administer, and support a virtual Windows application delivery and management solution by offering Citrix XenDesktop expertise and XenApp support. Progent's Cisco CCIE network consultants can show you how to optimize your network for delivering server and client-side applications, and Progent's datacenter support consultants can assist you to administer and support a remote datacenter that offers high availability, advanced protection, and fast recovery.

  • Progent can help you deploy Microsoft Windows Services for UNIX or SUA to achieve coexistence between Windows and Linux networks. SFU achieves interoperability between Windows Server and various versions of UNIX including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows folders via NFS and integrated authentication in native Windows Server AD environments. SFU's Interix subsystem includes a complete set of UNIX utilities and shells, support for a single rooted file system, and an application development package for porting software.

  • Progent's network experts can help your company to create affordable wireless building-to-building bridges by providing expertise for architecting, evaluating, testing, installing, and managing secure wireless connections that integrate transparently into your IT network while providing a level of security that equals or surpasses wired connections. For an example of Progent's consulting for campus-wide wireless bridging, read the Wireless Consulting Case Study.

  • Internet Information Services version 7.5, included with all releases of Windows 2008 Server R2, is a powerful server role for web hosting and application development. The new version offers enhanced protection, reliability, scalability, and problem analysis while also delivering major enhancements in automated administration. A variety of popular extensions to Internet Information Services have been built into the 7.5 release such as the rules-based Request Filter Module (previously known as URL Scan), which can block potentially harmful HTTP requests from being processed by hosted web applications. Progent's IIS consultants can help you to deploy IIS 7.5 and the recent extensions to IIS Manager like the GUI interface for controlling ASP.NET applications.

  • Progent provides comprehensive service reports for all completed services. These reports offer your in-house technical team a concise and useful record of important technical problems surrounding your network and can provide a better understanding of how to plan for and resolve future issues. Besides being an excellent technique for knowledge transfer, comprehensive IT service reports also keep your business from becoming captive to a consultant who won't share key technical facts about your network.

  • Progent's Microsoft certified Windows 7 upgrade consultants can assist you to pilot Windows 7 to confirm application and driver compatibility and to determine its performance and stability working in your environment. Progent can also help you to evaluate the likely strategic benefits of adopting Microsoft Windows 7. If Windows 7 makes sense for your business strategy, Progent can assist your IT organization to plan and carry out a smooth upgrade to Windows 7 from an older release of Windows.

  • The Contact Center support model adopted by Progent's Technical Response Center gives small and midsize businesses an efficient option to replace reliance on independent consultants by offering in-depth technical knowledge shared by multiple engineering groups, optional round-the-clock availability of urgent assistance, fast escalation to world-class experts for handling the most complex issues, support consistency and reliability, quick follow through enforced by seasoned IT service managers, a choice of easy-to-use techniques for initiating service tasks, plus a high level of progress transparency enabled by ticket updates and available through a web-based portal.

  • Progent's Virtual Help Desk Call Center services are a seamless expansion of your in-house IT support organization. Virtual Help Desk can include high-end call center features such as a dedicated phone number with custom greeting. Progent can also rout calls automatically to staff technicians who are specifically set up and trained to support your account. Also, Progent's Help Desk staff can use trouble tickets with any customer trouble ticket software for seamless integration with your internal network services organization. Benefits of Progent's Virtual Network Support Help Desk Call Center services include high-end Microsoft Help Desk expertise the minute you call, transparent expansion of your internal resources, front-line help for critical client problems, and per-minute billing.

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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of technical assistance, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional:

Call 650-931-2400 or send email to information@progent.com

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