Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's experts can provide a wide assortment of engineering and support help for information networks powered by any mix of Microsoft, Cisco Systems, Apple, or Linux/UNIX technologies. Network support services available to small and mid-size businesses in the San Mateo vicinity by Progent's staff of seasoned technical professionals include:



  • Progent has delivered remote technical support assistance to businesses in each state in the United States. Many of these clients have expressed their appreciation to Progent in the form of testimonials to the excellence of Progent's service staff. Take a look at Progent's client testimonials to see what they have said concerning the high level of Progent's consulting services.

  • The failover server cluster technology incorporated into the latest releases of Windows Server is radically redesigned to simplify the deployment, configuration, and maintenance of clusters and to provide greater levels of network availability, protection, efficiency, and flexibility. New or improved features include cluster verification, revamped setup and deployment, improved cluster administration, redesigned cluster infrastructure for maximum availability, better security and quorum models, fewer failure points, more disk and memory capacity, enhancements for multi-site clusters, and live migration capability for Hyper-V virtual servers. Progent's Microsoft-certified cluster technology consultants can assist your company assess the business benefits of failover clusters, design and implement an installation, educate your IT personnel to manage your cluster environment, provide ongoing consulting and support services, and produce and validate a disaster recovery plan.

  • The Helpdesk service delivery model adopted by Progent's Technical Response Center offers small and midsize companies an efficient option to replace dependence on freelance service individuals by offering broad expertise shared by multiple engineering teams, optional round-the-clock access to urgent help, fast escalation to appropriate specialists for solving the most difficult issues, support consistency and reliability, prompt follow-up overseen by seasoned support managers, a selection of convenient mechanisms for requesting support tasks, and excellent progress transparency made possible by ticket tracking and accessible via a web-based portal.

  • Progent's consultants can help you to create cost-effective wireless bridges by offering support services for architecting, selecting, testing, deploying, and managing protected wireless connections that integrate efficiently into your IT network while providing a level of security that matches or surpasses wireline connections. For an example of Progent's expertise for building-to-building wireless bridging, refer to the Wireless Consulting Case Study.

  • Internet Information Services (IIS) 7.5, provided with all editions of Windows Server 2008 R2, is a powerful role for web hosting and application development. The latest version provides improved protection, reliability, expandability, and problem analysis while also delivering significant improvements in automated and remote administration. A variety of familiar extensions to IIS have been built into IIS 7.5 including the Request Filter Module (previously known as URL Scan), which is able to prevent dangerous HTTP requests from being processed by web software. Progent's Internet Information Services consultants can help your company to configure IIS 7.5 as well as the latest extensions to IIS Manager such as the GUI for managing FastCGI applications.

  • Progent provides detailed documentation for all completed services. These reports offer your in-house IT staff a complete and useful record of important technical issues involving your system and can offer a better understanding of how to plan for and fix future problems. Besides being a useful technique for knowledge transfer, comprehensive network service reports also keep your company from becoming hostages to a service provider who won't divulge key service details about your information system.

  • Progent's certified Windows 7 upgrade consultants can assist your company to test Windows 7 to confirm application compatibility and to determine its performance and stability running with your applications. Progent can also show you how to assess the potential strategic benefits of moving to Windows 7. If you decide that Windows 7 makes sense for your business strategy, Progent can help your IT organization to plan and carry out a smooth deployment of Windows 7 from your current version of Microsoft Windows.

  • Progent can help you deploy Microsoft Windows Services for UNIX or Subsystem for UNIX-based Applications (SUA) to achieve coexistence between Windows and Linux networks. SFU achieves interoperability between Windows Server 2003 and various versions of UNIX/Linux including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows server folders over NFS and improved authentication in native Windows Server Active Directory environments. SFU's Interix subsystem includes a complete set of UNIX/Linux tools and shells, support for a single rooted file system, and an application development package for porting applications.

  • Progent has extensive experience offering Microsoft Operations Manager support services and utilizing this advanced proactive monitoring application. Progent can provide small and mid-sized organizations two popular outsourcing service options built on Microsoft System Center Operations Manager: Managed Server Monitoring Package and 24x7 Server Monitoring Package. To view a one-page printable datasheet detailing Progent's two outsourcing packages for mid-size businesses click: System Monitoring Bundles.



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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are looking for technical support, information technology outsourcing, or advanced expertise from a Progent engineer:

Call 650-931-2400 or send email to information@progent.com
















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