Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's IT support for small and mid-size businesses in the San Mateo neighborhood are concentrated on clients who need immediate and affordable assistance for network stability, protection, efficiency, manageability, or recovery. The following brief selection of Progent's engineering support services and technical experience should provide a sense of the ways Progent's team can assist your company to enhance the business value of your computer system.

  • Based in Northern California, Progent offers Microsoft technology consulting supporton-site support, network outsourcing and IT consulting services to businesses in Northern California and in larger cities throughout the U.S. Progent's engineers can also provide advanced online network consulting, server monitoring, and urgent technical support in order to lower expenses and minimize downtime for organizations anywhere in the United States.

  • If you are developing Linux or UNIX based applications on a network that includes Microsoft-based servers, desktops and software, Progent offers IT outsourcing and consulting services that keep your network fully operational while reliving you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and optional on-site help as you need it, Progent provides Linux and UNIX developer support that provides an inexpensive way to maintain an IT network that features high uptime, tight security and performance.

  • Progent's team of network consulting experts can assist large enterprises to plan, deploy, and manage major rollouts of key Microsoft technology by providing support like Microsoft Active Directory design, Exchange Server 2013 deployment, Exchange Server 2010 management, SharePoint Server 2013 design and installation, Lync Server configuration, and SQL Server 2012 database administration. Progent has worked with some of the world's biggest companies to integrate solutions based on Microsoft servers and can provide branch office consulting services for enterprises with local offices in the San Francisco Bay Area or major cities throughout the U.S.

  • There are hundreds of enterprise-grade colocation centers in the San Francisco Bay Area and larger metropolitan areas across the United States, and Progent's colocation center support group can enhance your network's fault tolerance and performance by helping you choose a remote data center site that addresses the particular requirements of your company including geographic location, size, connectivity, budget, and extra additional features and services. Progentís data center support services are designed for businesses with hardware located at colocation hosting sites and in need of timely on-site help at the colo site as well as online help from Microsoft and Cisco certified experts. Progent offers a selection of colo center support services such as network topology analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of fault tolerant systems, defining and deploying layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning high-availability server and storage clustering systems.

  • Progent offers detailed service reports for all completed services. These service reports give your internal technical staff a complete and helpful record of important technical problems surrounding your system and can provide a better understanding of how to anticipate and solve future problems. Besides representing an excellent technique for knowledge transfer, detailed network documentation also keep your company from becoming hostages to a consultant who won't divulge key service details about your network.

  • Progent utilizes a collaborative approach to network issue solving. By harnessing extensive expertise from Progent's Microsoft and Cisco-certified consultants, Progent can quickly and cost effectively solve even the most troublesome computer issues. Working with hundreds of organizations and performing thousands of complex support and integration tasks every year gives Progent an insight into which methods are effective and which approaches don't work.

    Progent's System Center consultants have over 10 years of experience configuring, supporting and troubleshooting the core components that make up System Center and can assist your organization to design, deploy, manage, and fix your System Center ecosystem to maximize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent's consultants can assist you to upgrade to the latest edition of System Center from a previous one or from another IT management platform to provide the benefits of best-in-class deployment, centralized management, security, plus datacenter and application availability and performance monitoring.

  • Progent's specialists in Apple Mac OS X technology can support the creative aspect of Mac OS X environments by offering consulting services and knowledge transfer in graphics, sound, and video. Progent's consultants can offer expertise in a range of Mac applications including Photoshop, InDesign, Apple Logic, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also assist you with discrete areas such as digitizing audio or video or setting up an audio/video post production facility.

  • Progent's Microsoft certified Windows 7 upgrade engineers can assist you to administer and maintain Microsoft Windows 7 devices. Progent's consultants can also help you to estimate the potential strategic benefits of moving to Microsoft Windows 8.1 or Windows 10. If you decide that it makes sense for your business to migrate, Progent's Windows 8 migration engineers and Windows 10 deployment experts can help you to design and implement a smooth deployment of a more current version of Windows.

  • Progent's simple by-the-minute billing rates requires no complicated contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra fees that increase support costs. For remote support during regular business hours, you pay only for the time spent resolving your problem. If it only takes ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you pay only for the time when Progent's team member is actually on-site working on your issues. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you may be billed for our expertís travel time, but never a higher emergency rate. Because Progent has a large pool of consultants located within the entire San Francisco Bay Area service territory, an available expert is typically near to assist. Progent can also dispatch on-premise technical support to the majority of zip codes in the United States within 24 hours of receiving a support call.

  • Progent's Exchange Server hosting services provide a world-class data center that features backed-up electrical and environmental control systems, 24x7 site security and operations center, and failover connections to Internet backbone service providers. Hosted Exchange servers are set up as virtual machines for high uptime, smooth scalability, and fast recovery. Progent's services feature complete incorporation with your business network, connectivity with mobile communication devices, continual tracking of performance and network security, spam and virus protection, security update and service pack management, Contact Center support, daily data backup, and full messaging management services.

  • Progent can assist your company to tailor your Word environment to take advantages of the newest version, Office Word 2010, which includes major enhancements in document control, sharing, and reviewing functions. A Microsoft Word consulting specialist from Progent's Experts Team can assist you to incorporate Word's powerful features into the operational processes of your organization, develop templates, and write macros.

  • Features of Progent's Information Technology outsource packages include system evaluation to make sure that your network meets established levels of security and online connectivity, 24 x 7 network monitoring using System Center Operations Manager to anticipate problems before they disrupt your business, optional Call Center support services from Progent's consulting experts, security audit to help protect your information network from hackers, installation of Service Packs and security updates for servers and applications, discounts on Progentís on-site troubleshooting services, and contact with Progentís team of Microsoft and Cisco-certified network consultants and technicians.

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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of technical assistance, IT outsourcing, or high-level expertise from a Progent engineer:

Call 650-931-2400 or send email to information@progent.com

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