Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's certified professionals can deliver a wide array of consulting and technical support assistance for information systems based on any combination of Microsoft, Cisco, Apple, or Linux technologies. Support services offered to small organizations in the city of San Mateo by Progent's team of seasoned engineering experts include:

  • Features of Progent's IT outsource packages include network assessment to ensure that your environment complies with established standards of security and online connectivity, 24 x 7 server monitoring using System Center Operations Manager to identify issues before they disrupt your organization, optional Help Desk Call Center support services from Progent's consulting staff, security auditing to help safequard your network from hackers and viruses, installation of Service Packs and security patches for servers and applications, discounts on Progentís onsite troubleshooting services, and access to Progentís group of Microsoft and Cisco-certified network engineers and service specialists.

  • Microsoft supports transparent hybrid networks that integrate Office 365 Exchange Online and on-premises installations of Exchange. This allows you to have specific mailboxes hosted on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified consulting team can help your organization with any facet of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 solution is completed on schedule and on budget. For details about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

  • Progent's certified Windows Server 2012 R2 consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot environments and rollout plans, tune your network for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, team, create an enterprise-wide security plan, streamline network administration, help with creating applications, and build and test a disaster recovery/business continuity plan.

  • The Call Center support delivery model used by Progent's Technical Response Center gives small businesses an affordable alternative to dependence on freelance service individuals by offering broad expertise shared by all engineering groups, optional round-the-clock access to emergency assistance, escalation capability to appropriate experts for handling the most complex issues, support consistency and reliability, quick follow through enforced by veteran support administrators, a variety of convenient techniques for requesting support jobs, plus excellent progress visibility made possible by trouble ticket tracking and available via a web-based portal.

  • Progent's Private Cloud hosting and management service provides comprehensive hosting of a small or mid-size company's production servers in an environment that gives the maximum level of dependability and scalability and is also easy to transfer to another host. Progent's Private Cloud hosting services are based upon proven virtualization techniques that enable small companies with mixed- platform IT systems to economize significantly on the costs of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unprecedented degree of vendor flexibility.

  • Microsoft Internet Security and Acceleration (ISA) Server and its replacement Forefront Threat Management Gateway are software platforms that contain an application-layer firewall able to protect networks from outside and inside threats. The two platforms perform in-depth inspection of network protocols to uncover threats that can get by legacy firewalls. Microsoft ISA Server 2006 was replaced by Forefront Threat Management Gateway, which is built on ISA Server 2006's architecture while providing a variety of enhanced features. Forefront TMG 2010 has in turn been discontinued by Microsoft, and the security features provided by the platform are now commonly taken over by purpose-built physical devices from vendors such as Cisco, Check Point, SonicWALL and WatchGuard. (See ASA 5500-X Firewall with Firepower Services integration and support.) Progent offers online Microsoft Forefront TMG 2010 support and Microsoft ISA Server 2006 expertise to help you manage and troubleshoot your legacy firewall environment, and Progent can help your organization to migrate efficiently to a modern security platform by providing planning, integration, tuning, IT staff training and debugging.

  • Progent has put together two low-cost service packages designed to allow small businesses to receive an impartial network security assessment from a qualified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer runs an extensive test of your IT infrastructure from beyond your firewalled perimeter to uncover possible risks in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a security engineer executes a network scan from an authorized computer inside your firewall to assess the risk to inside threats. Both security inventory services are configured and executed from a protected remote site.

  • Progent follows a collaborative approach to network issue support. By leveraging years of experience from Progent's Microsoft and Cisco-certified consultants, Progent can expediently and cost effectively solve even the most troublesome network problems. Working with hundreds of companies and completing thousands of complex implementation and integration projects every year affords Progent an insight into which methods are the most successful and which approaches don't work.

    Microsoft SQL Server 2014 includes significant improvements in critical areas including performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver efficient online and on-premises services such as planning, configuration, administration, remediation, and software development services to help organizations of all sizes to realize fast return from their SQL Server 2014 investment. In case your organization is currently running SQL Server 2014, Progent can assist you to perform a smooth transition to Microsoft SQL Server 2016.

    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud readiness, works with popular handheld devices, permits one-time login with Azure AD, and tightens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers have the depth and breadth of knowledge and experience to resolve the critical technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the return on your investment in this powerful product.

  • Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.

  • Progent's eCommerce software experts can assist your company to setup an e-commerce environment that is secure, dependable, and responsive. Progent can also show you how to create a web site that is integrated with your marketing and supply chain software to reduce the expense and increase the stability of web-based B2B, business-to-consumer, or buy-side to sell-side transactions. Progent can help you architect specialized web applications based on powerful development utilities or tailor off-the-shelf programs so that they address your specific business requirements. For database-intensive applications, Progent offers the services of certified SQL Server programmers, Oracle developers and database administrators, MySQL experts, and Microsoft Office Access application programmers.

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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you need computer help, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer, call 650-931-2400 or visit Contact Progent.

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