Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's certified professionals can provide a wide range of consulting and technical support help for IT networks based on any combination of Microsoft, Cisco Systems, Apple, and Linux/UNIX technologies. Support services available to small organizations in San Mateo by Progent's team of Microsoft and Cisco certified technical experts include:



    Progent's Office and Office 365 experts can help businesses to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that provides fast return on investment and enables improved business results. Progent can assist you to interface Office or Office 365 applications with one another and with other key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent can also help you to fix compatibility issues with various versions of Microsoft Office desktop and offers live online Microsoft Office and Office 365 instruction to individual users and groups.

  • If your IT system incorporates Cisco appliances, you could be running an old release of Cisco IOS, the network OS used in virtually all Cisco router and current Catalyst switches from Cisco. Cisco often provides upgrades to IOS to correct problems, plug security gaps, or improve features. Unfortunately, upgrading IOS or other Cisco operating systems can be a challenge, depending on your Cisco appliance and your system infrastructure. As an example, there could be limited local Flash storage that could cause a new OS release to operate improperly. Progent's Cisco CCIE network engineers offer a broad selection of services associated with updating Cisco IOS or any Cisco control software like CatOS or IOS XR. Progent can run version audits of your Cisco software, propose appropriate updates, provision Cisco devices, transfer software images, activate and verify your new software, optimize throughput, resolve issues, and teach your IT managers how to take advantage of all significant new functions.

  • Windows Server 2008 R2 represents a major advance in making information systems more secure and fault tolerant, simpler to virtualize and administer, faster, and able to provide a better environment for web hosting and development. Progent's Microsoft-certified Windows 2008 support experts can help your company get the most from the enhancements built into Microsoft Windows Server 2008 R2 by delivering Microsoft-certified consulting, troubleshooting, education, temporary staffing, network monitoring, and security services. Progent can also assist you to prepare for and carry out an efficient migration to Microsoft Windows Server 2012 R2.

  • Progent is experienced in the architecture, setup, and integration of cohesive networks by combining advanced technologies from a pool of top hardware and software suppliers. Support services available from Progent include Microsoft technology consulting, Cisco networking expertise, help with Apple Mac platforms, Linux support, BlackBerry and other smartphone integration, VMware vSphere expertise, Oracle DBA and development support, Citrix desktop virtualization support, and Juniper firewall and VPN router configuration..

  • Progentís certified Cisco network security consultants provide high-level Cisco PIX and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to modular enterprise-class products, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, speed, and availability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security holes.

  • Progent provides MRP consulting services through business software professionals who can support for a wide assortment of business software including Microsoft Dynamics business solutions, packages from other manufacturers, and legacy software. Progent offers support for vital areas of business software such as accounting, Enterprise Resource Planning, Manufacturing Resource Planning, project accounting, supply chain management, plus management systems for human resources, sales, retail, and product distribution.

  • Progent's eCommerce software consultants can assist you to setup an e-commerce environment that is protected, robust, and responsive. Progent can also help you to develop a web site that is tightly integrated with your marketing and supply chain databases to lower the expense and increase the stability of web-based business-to-business, business-to-consumer, or buy-side to sell-side transactions. Progent can help you design specialized web applications based on industry standard programming tools or tailor popular software products so that they address your specific business needs. For database-intensive applications, Progent can provide the services of certified SQL Server programmers, Oracle developers and DBAs, MySQL consultants, and Microsoft Access database application programmers.

    Progent's Cisco Meraki wireless access point experts provide remote and on-premises support to assist businesses of all sizes to plan, install, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to set up and manage Cisco's Meraki-based wireless networks for environments that can range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology such as Catalyst and Nexus switches, ASA routers and ASR firewalls to build a cohesive ecosystem that provides the same connectivity, performance, security, manageability and availability for wired and wireless clients irrespective of their location or computing device.

  • Virtualization technologies enable IT organizations to operate multiple virtual servers on one actual processor. Typical applications for virtualization include hardware efficiency, inexpensive platforms for programs that require older operating systems, and economical segregation of application programming or testing environments from on-line systems. Progent's virtualization technology consultants can provide Windows Server 2012 R2 network virtualization support services, Windows Server Hyper-V Virtualization help, VMware vSphere virtual server expertise, and Citrix XenServer virtual server assistance. Progent can install virtual servers to maximize performance, dependability and ease of administration while at the same time lowering costs; suggest and validate business recovery plans that minimize downtown in case of a catastrophe; and deliver ongoing maintenance, troubleshooting, and consulting services as computer technology evolves.

  • In conducting information technology projects for enterprise clients, Progent uses a phased method based on discreet milestones in order to adhere to budgets, scheduling, and engineering goals while minimizing business disruption. Progent's methodology takes advantage of field proven industry project management standards based on the sound practices defined by the Microsoft Solutions Framework and includes project requirements, design steps, pilot evaluation, design adjustment based on pilot experience, and expertly managed implementation. All phases are fully documented to provide a comprehensive description of technical services provided and to assist in ongoing system maintenance.

  • Progent's Virtual Call Center services are an integrated extension of your in-house IT service staff. Virtual Help Desk can include high-end call center services such as a dedicated telephone number with customer-specific greeting. Progent can also rout calls automatically to staff members who are specially provisioned and trained to handle your account. Also, Progent's Help Desk Call Center staff can use trouble tickets from any client trouble ticket software for seamless integration with your in-house technical services group. Benefits of Progent's Virtual Computer Support Help Desk services include professional Microsoft Helpdesk expertise the minute you call, seamless expansion of your internal support staff, front-line help for urgent client issues, and by-the-minute billing.

  • Progent has provided remote IT support service to companies in every state in the country. Many of these customers have indicated their appreciation to Progent via testimonials to the excellence of Progent's support personnel. Check out Progent's customer testimonials to see what people have said concerning the quality of Progent's IT services.



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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you require computer help, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant:

Call 650-931-2400 or send email to information@progent.com
















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