Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's experts knows how to deliver a broad selection of consulting and technical support assistance for information systems based on any mix of Windows, Cisco Systems, Apple Mac OS X, and Linux/UNIX platforms. Services offered to small businesses in the San Mateo area by Progent's team of Microsoft Gold engineering experts include:

  • Progent's Active Directory consulting includes expertise in designing, installing and troubleshooting complex Active Directory (AD) environments. Progent's Microsoft-certified engineers have extensive knowledge about troubleshooting challenging AD problems like replication, multi-domain partition configurations, damaged AD objects, removal of legacy pilot software configuration objects in existing Active Directory environment, and fixing of failed installations of AD and AD-integrated applications. Progent is also skilled in using “expert only” Active Directory utilities like NTDSUTIL, and DCDIAG.

  • Progent's Android smartphone integration consultants have years of experience delivering online and onsite assistance for businesses of all sizes who need to incorporate Android phones and tablets into their information networks so that users can communicate and collaborate while on the go. Progent offers the breadth of know-how to resolve network issues that span numerous vendors and that represent a combination of legacy and current information technology. Progent provides cost-effective online expertise to assist you with any facet of designing, implementing, managing and maintaining your BYOD solution. Progent can provide occasional support to help you to handle particularly stubborn technical problems, or Progent can provide outsourced or co-sourced project management services to help you complete strategic network projects on schedule and on budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and offers expertise with all major operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or one-on-one classes to help you manage and use Android phones and tablets to maximize their business value.

  • ZENO is Progent’s network monitoring and reporting service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of all critical IP-based devices that constitute your entire network environment. When ZENO uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impair or crash your IT system.

  • Progent's Citrix desktop virtualization consultants can assist your business to plan, implement, administer, and support a virtualized Windows application delivery solution by offering Citrix XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network for distributing server-side and client-side applications, and Progent's datacenter management and support experts can assist your organization to manage and support an off-site datacenter that features high uptime, enhanced security, and fast recovery.

  • Internet Information Services (IIS) 7.5, provided with all releases of Windows Server 2008 R2, is a powerful server role for web hosting and application development. The new release offers improved security, dependability, expandability, and troubleshooting while delivering significant improvements in automated and remote administration. Many familiar extensions to Internet Information Services have been built into the 7.5 release including the rules-based Request Filter Module (previously known as URL Scan), which is able to block potentially harmful HTTP requests from being run by web applications. Progent's Internet Information Services (IIS) experts can help you to configure IIS 7.5 and the latest extensions to IIS Manager such as the GUI interface for controlling ASP.NET applications.

  • Even if your Information Technology budget is modest, Progent provides cost- effective support options that will give your IT network the stability, protection, and functionality your organization needs. Progent's optional Round-the-Clock Network Monitoring service packages, combining the skill of seasoned Microsoft and Cisco Systems certified IT engineers, the latest network management software, and comprehensive service packages, will keep your line-of-business computer network applications and servers operating smoothly.

  • The Call Center support delivery model adopted by Progent gives small and midsize organizations an efficient alternative to dependence on freelance service individuals by offering broad technical knowledge shared by multiple support teams, optional 24x7 access to urgent help, fast escalation to appropriate experts for solving the most difficult issues, service consistency and dependability, prompt follow through enforced by seasoned IT service managers, a selection of convenient ways for requesting support tasks, and a high level of progress transparency enabled by ticket tracking and available through a web-based portal.

  • Progent has published a white paper that summarizes the benefits organizations of any size can derive from outsourcing or co-sourcing IT services from Progent. Progent's Information Technology Outsourcing and Co-sourcing white paper includes Progent's unique IT service delivery model for network support that ranges from desktop configuration to advanced application development. The report also shows ways that Progent's outsourcing and co-sourcing support services can assist companies to reduce expenses, accelerate productivity, and enhance the value of their IT network. To read Progent's white paper, click: Benefits of Outsourcing and Co-sourcing IT Services from Progent.

  • Progent can provide the support of Microsoft-certified SQL Server 2012 consultants and experienced software developers, DBAs, project management experts, network infrastructure architects, disaster recovery/business continuity specialists, and data security professionals to help you to maintain Microsoft SQL Server 2012 or execute an efficient migration to SQL Server 2016.

  • Progent's Test and Training Lab located at the Herakles Data Center in Sacramento can be used for piloting line-of-business applications, developing efficient system upgrade procedures, assessing and tuning performance, designing or validating business continuity solutions, resolving compatibility issues, and establishing training environments for the latest products and technologies. For Progent customers without sufficient internal resources to configure effective pilot environments, the lab cuts capital costs and technical risk and helps keep vital network projects on schedule.

  • Progent's experts in Apple Mac technology can assist the creative aspect of Mac environments by offering support services and training in images, audio, and video. Progent's experts can provide expertise in a range of Mac OS X desktop applications such as Photoshop, Illustrator, QuarkXPress, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with discrete projects such as scanning or digitizing audio or video or building a video post production lab.

  • Progent's simple by-the-minute billing model has complex contracts, retainers or hidden charges. Many other support companies have minimum charges or other additional charges that increase support costs. For remote support from Progent during regular business hours, you pay only for the actual time spent resolving your issue. If it only requires ten minutes to fix your issue, then you only pay for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are charged only for the time when Progent's consultant is actually on premises working on your problems. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you may be charged for our consultant's travel time, but never a higher emergency rate. Because Progent has a large pool of expert consultants located within the entire Northern California service territory, an available consultant is typically near to assist. Progent can in addition offer onsite technical support to most zip codes in the United States within one business day of answering a support request.

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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you need computer help, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 650-931-2400 or visit Contact Progent.

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