Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's certified professionals can provide a broad assortment of engineering and support assistance for computer networks powered by any combination of Windows, Cisco, Apple Mac, or Linux platforms. Support services available to small and mid-size companies in San Mateo by Progent's staff of seasoned technical professionals include:

  • ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity. Read about Progent's entire ProSight line of value-priced network management outsourcing services for small and mid-size businesses.

    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud integration, supports popular smart phones and tablets, allows one-time sign-on with Microsoft Azure AD, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants offer the depth and breadth of knowledge and experience to resolve the critical IT and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will optimize the return on your investment in this mission-critical platform.

  • Progent's Microsoft certified Windows 7 migration consultants can assist you to administer and maintain Microsoft Windows 7 PCs. Progent can also show you how to assess the potential business advantages of adopting Windows 8.1 or Windows 10. If you decide that it makes sense for your business to upgrade, Progent's Windows 8 migration consultants and Windows 10 integration experts can assist you to plan and implement a non-disruptive upgrade to a current version of Windows.

  • If your network incorporates Cisco appliances, you could be using an outdated release of Cisco IOS, the control software powering virtually all Cisco router as well as current Cisco Catalyst switches. Cisco often offers upgrades to IOS to correct problems, shore up security vulnerabilities, or add features. However, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco device and your system infrastructure. As an example, there could be limitations of local RAM that might cause a new OS version to operate improperly. Progent's Cisco CCIE-certified consultants can provide a wide variety of services associated with upgrading Cisco IOS or any Cisco OS like CatOS or IOS XR. Progent can run audits of your router software, recommend appropriate updates, prepare Cisco appliances, transfer software images, configure and verify your update, optimize performance, troubleshoot problems, and train your network support managers how to take advantage of any important new functions.

  • Cisco Unified Communications Manager, originally named CallManager, is the center of Cisco's collaboration portfolio. Cisco Unified CM and Unified CM Express offer a modern IP-PBX by integrating with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified Communications Manager setup and debugging in areas such as integrating Voice over IP phones and video IP phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE networking support, designing UCS server failover systems for high availability, and integration with Microsoft Exchange and Skype for Business.

  • Progent has in-depth experience both providing Microsoft System Center Operations Manager consulting and utilizing this powerful server monitoring solution. Progent offers small companies two affordable outsourcing service plans built on-top of Microsoft System Center Operations Manager: Network Monitoring Plan and 24x7 Server Monitoring Package. To download a single-page printable datasheet detailing Progent's two outsourcing service packages for mid-sized organizations click: System Monitoring Bundles.

  • Progent's data loss prevention experts and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for scanning the content of email messages and attachments and blocking users from sending confidential or unauthorized data or spam. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid reputation loss and keep compliant with industry privacy standards and government mandates including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out about Progent's entire ProSight family of value-priced network management outsourcing services for small organizations

  • Progent's Juniper-certified NetScreen engineers can help your company to install and optimize NetScreen 5000 series routers, migrate from previous NetScreen devices to more current Juniper products, and troubleshoot network infrastructure problems in Juniper-only or mixed-technology systems.

  • Progent's Microsoft-authorized SharePoint 2010 developers and SharePoint Server 2007 experts can show you how to rationalize the business case for deploying the latest release of SharePoint Server, consult with you on the most sensible version of Microsoft SharePoint for your application, provide setup and deployment services, assist you to install Microsoft SQL Server as a back-end database, optimize your network integrity, integrate your standard and custom application software to work with SharePoint Server, develop a comprehensive security plan that includes portal solutions, and provide maintenance and Help Desk services.

  • Progent offers the services of a part-time Chief Information Officer who can assist organizations to take a high-level view of their IT environment to make sure their computer technology aligns with their primary objectives, manage major initiatives according to industry best practices, oversee supplier agreements, and provide other services that call for a combination of business experience and technical expertise. Progent's part-time Chief Information Officer consulting service is ideal for companies who can't afford a full-time CIO but who occasionally need the knowledge of an experienced high-level technical officer.

    Progent's Cisco-certified wireless consultants can assist you to upgrade to Aironet access points and Cisco Wi-Fi controllers that comply with the 802.11ac Wi-Fi specification, enabling you to get three times the speed for your wireless network while increasing the coverage.

  • Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your own storage hardware. Barracuda Backup protects critical business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to help you to plan, configure, manage and repair a backup and disaster recovery solution built on Barracuda technology. For additional information, go to Barracuda Backup and disaster recovery consulting.

  • Progentís business information reporting consultants offer remote and onsite consulting to assist you with any phase of BI reporting ranging from debugging or modernizing reports to designing and implementing an advanced BI environment. Progent's management reporting experts can assist you to maintain your existing reporting environment, assist you to upgrade reports from a discontinued reporting platform to a modern solution, and deliver as-needed online mentoring tailored to your specific requirements. Progentís management reporting and analytics professionals can provide expertise in the leading business intelligence reporting and visualization tools including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Builder.

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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you require computer help, information technology outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 650-931-2400 or visit Contact Progent.

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