Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

Progent's experts knows how to deliver a broad selection of consulting and technical support assistance for information systems based on any mix of Windows, Cisco, Apple Mac OS X, and Linux/UNIX platforms. Network support services available to small and mid-size businesses in the San Mateo area by Progent's staff of Microsoft and Cisco certified technical experts include:



    Microsoft Exchange Server 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and delivers powerful innovations plus a revamped structure. These improvements favorably impact vital areas such as manageability, availability, security, operational costs, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the possible advantages of migrating to Exchange 2013, design an efficient validation and rollout plan, and educate your IT team to maintain your Exchange Server 2013 solution. Progent also offers affordable remote consulting and support and management for Exchange 2013.

  • Progent's Microsoft AD support service includes certified expertise in designing, setting up and troubleshooting complex Microsoft Active Directory (AD) environments. Progent's Microsoft-certified engineers have broad knowledge about resolving complex AD issues such as replication, multi-domain partitioned configurations, corrupted Active Directory objects, removal of legacy pilot software configuration objects in production Active Directory environments, and repair of failed installations of AD and AD-integrated applications. Progent is also skilled in using ďexpert onlyĒ Active Directory tools such as NTDSUTIL, and NETDIAG.

  • Progent's Amazon AWS integration experts can provide affordable online consulting to help businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to create all-cloud or hybrid environments that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support or Progent can provide comprehensive project management outsourcing to help you migrate efficiently to the Amazon AWS cloud.

  • Progent's data loss prevention experts and data leakage protection consultants can help organizations to configure Progent's Email Guard Security Gateway to use standard and custom content policies for scanning the content of outbound email messages and attachments and blocking users from sending sensitive or inappropriate information or spam-like messages. Email Guard's outbound email content filtering technology can also help your business avoid being blacklisted and keep in compliance with industry security standards and government requirements like HIPPA, Sarbanes-Oxley and PCI DSS.

  • There are several hundred enterprise-class Internet Data Centers in the San Francisco Bay Area and larger metropolitan areas across the U.S., and Progent's colocation support team can enhance your systemís reliability and performance by helping you select a colocation site that addresses the individual needs of your company such as geographic proximity, size, connectivity, budget, and extra additional features and services. Progentís colocation center IT services are designed for businesses with equipment located at colocation hosting facilities and in need of on-demand on-site service at the collocation site as well as remote help from Microsoft and Cisco certified experts. Progent offers a selection of colocation center consulting services such as system topology evaluation, Windows and UNIX server integration and maintenance, tech support for server and communications networking, development and installation of zero-downtime configurations, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server and storage cluster systems.

  • Progent's Microsoft-certified consultants offer System Center Configuration Manager planning and deployment and Microsoft Intune consulting to consolidate and simplify the administration of your PCs along with your web-facing mobile devices. Progent can assist you to migrate smoothly to SCCM 2012 from an older change management solution or help you to modify your existing SCCM 2012 ecosystem to support your evolving business needs.

  • Progent can provide affordable access to an Oracle certified expert for Oracle database administration services or an Oracle software developer. Progent can assist your business to develop efficient solutions for key Oracle DBA activities including performance tuning, backup and restore strategies, and information protection, or train your in-house personnel how to use industry leading practices for streamlining various management tasks. Progent can in addition provide the support of a PL/SQL developer to help your company to design, tune, enhance, or port Oracle-based programs that can vary from business reports to data-driven web commerce sites. Progent has skill with SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune existing SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

  • Progent's Virtual Help Desk Call Center support services are a seamless expansion of your internal IT support organization. Virtual Help Desk can include advanced call center services such as a dedicated telephone number with custom greeting. Progent can also rout calls directly to staff members who are specially set up and trained to support your account. Also, Progent's Helpdesk professionals can manage trouble tickets with any client trouble ticket software for smooth integration with your in-house support services group. Benefits of Progent's Virtual Network Support Help Desk services include professional Microsoft Help Desk expertise the minute you call, seamless extension of your internal resources, front-line support for critical client issues, and by-the-minute billing.

  • Progent offers two ultra-affordable service bundles designed to allow small businesses to receive an objective security assessment from a qualified security consultant. With Progent's External Network Security Inventory Scan, a security expert administers a comprehensive test of your network from outside your firewalled perimeter to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a security engineer executes a network scan from an authorized machine within your company firewall to assess the risk to inside assaults. The two security inventory packages are set up and executed from a protected remote location.

  • Progentís Wireless Site Survey helps you to plan and implement a 802.11a/b/g/n (WiFi) wireless LAN optimized for your environment, providing your business a WLAN that has the reception, performance, capacity, Quality of Service, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service. Progentís onsite wireless survey features physical walkthroughs, spectrum and data protection audits of your existing WLAN, analysis of your site's layout, measuring for RF interference, signal propagation modeling, identification of the best locations for client-specified Wi-Fi APs including Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort products, and a detailed report defining the new wireless network.

  • Progent's MySQL application developers and database administrators offer affordable online DBA or software development support and can assist organizations of all sizes to configure and maintain MySQL within a reliable network infrastructure that provides high levels of performance, expandability, and protection. Progent also has proven skill assisting businesses port databases from an Oracle environment to MySQL.

  • Microsoft's successful Small Business Server (SBS) bundle has been discontinued but remains in use on numerous small-businesses information networks. Progent's SBS consulting team can assist you to support your existing SBS environment or evaluate the possible benefits of moving from Small Business Server version 2011 or earlier to a more cloud-centric computing model by implementing a Windows Server 2012 R2 Essentials upgrade. Whether your resources are hosted on a local datacenter, in the Microsoft Cloud, or across a mix of of both, Progent offers comprehensive consulting, technical support, and software development services for Microsoft's core business products including Windows Server, Exchange. SharePoint, and Microsoft SQL Server.

  • Progent can deliver a wide array of cost-effective desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows, Mac OS X Lion, or popular editions of Linux. Progent's desktop troubleshooting and consulting services include remote and on-site help and range from emergency help to comprehensive outsourcing of desktop management and support.



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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you require computer help, IT outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 650-931-2400 or visit Contact Progent.
















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