Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's certified professionals can provide a broad assortment of consulting and technical support assistance for IT networks powered by any mix of Microsoft, Cisco Systems, Apple Mac, or Linux/UNIX technologies. Network support services available to small businesses in the San Rafael area by Progent's team of seasoned consulting experts include:

  • Features of Progent's Information Technology support packages include network assessment to ensure that your environment meets established levels of security and online connectivity, 24 x 7 server monitoring based on Microsoft System Center Operations Manager to anticipate problems before they impact your organization, optional Help Desk support services from Progent's technical staff, security audit to help guard your information network from malicious attack, addition of Service Packs and security updates for servers and software, savings on Progentís on-site support services, and access to Progentís team of Microsoft-certified system engineers and technicians.

  • Progent's Microsoft-certified consultants and consultants for Apple Macintosh technology can help your company to connect your Mac systems with your Exchange server through comprehensive Entourage and Outlook for Mac consulting. Progent will make sure that your Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App are correctly enabled and tested. Progent can also provide a full array of Microsoft Exchange consulting such as integration, diagnostics, security management, remote access, system tuning, plus spam and virus filtering services. Progent also can provide tailored one-on-one Mac OS X training.

  • Virtual server technologies allow IT organizations to operate multiple virtual machines on a single actual processor. Common applications for virtualization are hardware consolidation, low-cost platforms for programs that require outdated operating systems, and affordable isolation of software development or pilot environments from production systems. Progent's virtualization technology engineers can provide Windows Server 2012 R2 network virtualization consulting, Microsoft Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere virtual machine integration services, and Citrix XenServer virtual server assistance. Progent can configure virtual machines to maximize speed, reliability and manageability while simultaneously cutting costs; suggest and test business recovery plans that reduce downtown in the event of a catastrophic failure; and deliver ongoing support, repair, and engineering assistance as computer technology advances.

  • Microsoft's virtual desktop technologies lower the work required for network managers to install software programs so that they are consistent across an entire user base, provide the power to manage rights to business data, and allow quick deployment of additional or upgraded desktops. With Windows Server 2008 R2, the Terminal Services utility has been revamped and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure that powers Remote Desktop Services simplifies desktop connectivity, enhances responsiveness, tightens security, centralizes administration, and provides a nearly transparent client experience. Progent's desktop virtualization engineers can help you to evaluate the business advantages of Microsoft's virtual desktop technologies, configure pilot and production deployments, optimize your system architecture to support virtualized desktops efficiently, assess and resolve security problems, and educate your IT administrators to follow industry best practices to achieve a fast ROI from desktop virtualization.

    Progent's Technical Response Center is dedicated to providing the best quality of remote IT support possible for both urgent as well as standard issues. For emergency problems that affect many users, crucial personnel, or a mission-critical application, the TRC can respond in one hour or less. For non-critical problems, the TRC will respond in less than two hours. In all cases, your ticket will be generated promptly and correctly, you will receive a confirmation from the trouble ticket system, and the TRC will check with you regarding each corrected problem to verify you are satisfied with the outcome and willing to close out the ticket. Learn more details concerning Progent's TRC Customer Commitment.

  • Progent's MS Exchange hosting support services offer an enterprise-class data center that features backed-up electrical and environmental control systems, 24x7 staffed security and operations center, and fault-tolerant access to Internet backbone service providers. Hosted Microsoft Exchange servers are configured as virtualized servers for fault tolerance, smooth expandability, and rapid restoration. Services include complete incorporation with your business network, connectivity with handheld communication products, continual monitoring of efficiency and security, spam and virus filtering, security update and service pack control, Help Desk Call Center support, daily data backup, and comprehensive messaging administration support.

  • If you need to revamp your organizationís web site, build internal webs for purposes like as human resources or worker education, create a compelling web presence for a start-up venture, or build enterprise-grade, database driven e-commerce solutions, Progent can provide talented and experienced web designers and developers. Web development consulting offered by Progent's Technology Specialists Group include web site design and development, web project management, .ASP and .NET programming, and graphics design and creation. Progent's SQL Server programmers, Oracle developers and DBAs, MySQL database application experts, and Microsoft Office Access specialists can help your business to design, build, and support database-intensive web sites. Progent's consulting experts can also help you build and manage a secure, robust server and communications infrastructure including remote and wireless connectivity, to host your web applications.

  • Progent has in-depth experience delivering Operations Manager consulting and using this powerful proactive monitoring application. Progent can provide small businesses two popular outsourcing service plans built on Microsoft Operations Manager: Network Monitoring Solution and 24x7 System Monitoring Bundle. To view a single-page datasheet detailing Progent's two outsourcing service packages for mid-size businesses click: System Monitoring Packages.

  • Progent has put together two ultra-affordable service bundles intended to enable small businesses to get an impartial security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer runs an extensive test of your network from beyond your company firewall to determine possible weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a system scan from an authorized machine inside your company firewall to uncover vulnerabilities to internal assaults. Both security inventory packages are set up and executed from a secured external site.

  • Progent's simple per-minute billing model has complex contracts, retainers or hidden fees. Many other companies have minimum charges or other additional charges that increase support costs. For remote support from Progent during normal business hours, you only get billed for the time spent resolving your problem. If it only takes ten minutes to resolve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed exclusively for the time when Progent's consultant is actually on-site solving your issues. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you might be charged for our expertís travel time, but not a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available consultant is usually near to assist. Progent can also offer on-premise technical support to the majority of zip codes in the U.S. within 24 hours of answering a support call.

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If your small business is in Marin County and you are in need of technical help, information technology outsourcing, or top-level expertise from a Progent engineer:

Call 415-526-1400 or send email to information@progent.com

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