Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's certified professionals knows how to provide a wide assortment of engineering and technical support help for information networks powered by any mix of Windows, Cisco, Apple Mac OS X, or Linux technologies. Network services available to small businesses in the San Rafael vicinity by Progent's staff of Microsoft Gold consulting experts include:



  • Progent's affordable after-hours online support program offers companies 24x7 access to online technical support from Progent's Technical Response Center (TRC). Services available outside standard business hours include resolving problems with Microsoft server products, Microsoft Windows desktop support, help with MS Office programs, system backup and recovery, and basic routing and switching support for Cisco technology.

  • Progent's easy by-the-minute billing rates requires no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra charges that increase service. For remote support from Progent during normal working hours, you pay only for the actual time spent resolving your problem. If it only requires ten minutes to fix your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are charged only for the time when a Progent consultant is actually on premises working on your issues. Just Progent's competitive per-minute rate. For urgent same-day onsite service calls, you may be charged for our consultant's travel time, but never a higher emergency rate. Because Progent has a large pool of engineers located throughout the entire Northern California service territory, an available expert is typically close by to help. Progent can also provide onsite support to most zip codes in the U.S. within one business day of answering a support request.

  • Progent's Azure cloud planning and integration experts can assist you with every phase of Microsoft Azure integration such as needs definition, readiness evaluation, solution architecture, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help you to set up and troubleshoot firewalls and VPN connections so your users can securely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid ecosystem that transparently integrates on-premises datacenters with Azure services.

  • Progent's Microsoft-certified Windows Server 2012 R2 experts can help you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and migration plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT support, staff, develop an enterprise-wide security strategy, automate IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.

  • Features of Progent's Information Technology outsource packages include system assessment to ensure that your network meets industry levels of security and online access, 24 x 7 network monitoring using Operations Manager to anticipate problems before they disrupt your organization, optional Help Desk Services from Progent's technical experts, security audit to help guard your information network from hackers, installation of Service Packs and security updates for servers and applications, discounts on Progentís remote support services, and access to Progentís team of Microsoft and Cisco-certified network engineers and service specialists.

  • Progent offers MRP consulting through application experts who can help with for a wide assortment of business software including Microsoft Dynamics business solutions, applications from other manufacturers, and legacy software. Progent offers support for vital categories of business applications such as accounting, ERP, MRP, project accounting, supply chain management, plus management applications for HR, sales and marketing, retail environments, and distribution.

  • Microsoft's popular Small Business Server bundle has been discontinued but is still a key part of numerous small-businesses IT systems. Progent's Small Business Server consulting experts can help you to maintain your current SBS environment or evaluate the possible benefits of moving from SBS version 2011 or earlier to a more cloud-centric computing model by implementing a Windows Server 2012 R2 Essentials migration. Regardless whether your servers and applications are hosted on a local datacenter, in the cloud, or across a combination of of environments, Progent offers full-service consulting, troubleshooting, and software development services for Microsoft's core platforms including Windows Server, Exchange. SharePoint Server, and Microsoft SQL Server.

  • Progent can provide online or on-premises help from a certified CCIE specialist to help your business to design, deploy, manage and troubleshoot converged communications networks built on Cisco Unified Communication products in a local, cloud-centric, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting companies of any size to create collaboration ecosystems by providing expert services that include Cisco Unified Communications Manager (CUCM) and CallManager planning and deployment, VoIP phones configuration, and wireless IP phone deployment. Progent can assist you with Cisco's entire portfolio of UC applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express, and Unified Attendant Console.

  • Progent's Experts Team provides in-depth expertise in specific software areas, enabling you to create fast, inexpensive and complete network solutions that address the unique requirements of your company. Progent's application developers can assist you to benefit from Microsoft's important business packages by providing a range of services such as Microsoft Dynamics AX ERP Software consulting, Dynamics GP Accounting Software education and integration, Microsoft Dynamics NAV (Navision) Software integration, Microsoft Dynamics SL (Solomon) Business Accounting Software migration and support, and Microsoft Dynamics RMS deployment.



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If your small business is in Marin County and you are looking for computer assistance, IT outsourcing, or high-level services from a Progent consultant, call 415-526-1400 or visit Contact Progent.
















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