Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's experts knows how to deliver a broad range of consulting and technical support assistance for information networks powered by any combination of Windows, Cisco Systems, Apple Mac, and Linux platforms. Support services offered to small businesses in the city of San Rafael by Progent's team of Microsoft Gold engineering experts include:

  • There are several hundred enterprise-level data center colocation Sites in Northern California and larger cities across the United States, and Progent's colocation consulting team can improve your network's fault tolerance and performance by helping you select a colo facility that addresses the specific requirements of your company such as geographic location, space, connectivity, budget, and value-added features and services. Progentís data center support services are intended for businesses with hardware located at collocation hosting facilities and requiring on-demand on-premise service at the colocation facility as well as online help from Microsoft and Cisco certified professionals. Progent offers a selection of collocation center consulting services including system topology analysis, Windows and UNIX server integration and maintenance, tech support for server and telecommunications infrastructure, design and deployment of fault tolerant systems, defining and deploying layered security defenses, firewall configuration and support, configuring load balancing environments, and creating high-availability server and storage clustering systems.

  • Progent's disaster recovery consulting experts can show you how to design a disaster recovery strategy to prepare for a catastrophic data center outage. Progent can show you how to create a comprehensive disaster recovery strategy that includes periodic disaster recovery assessments and testing so that after a disaster happens, you minimize network downtime. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, fault-tolerant system architecture that takes into account reliability issues covering a wide range of infrastructure technologies and processes. Progent's business continuity experts can assist your company to deal with the high-level problems related to keeping your company functioning after a catastrophe by taking into account not only information technology concerns but additional issues like notifying key personnel, locating temporary office space, accessing emergency transportation, finding temporary workers, and submitting regulatory documents.

  • Progent's Virtual Help Desk support services are a seamless expansion of your internal IT service organization. Virtual Help Desk can include high-end call center services such as a special telephone number with custom greeting. Progent will also rout calls automatically to staff members who are specifically set up and trained to handle your account. In addition, Progent's Help Desk professionals can use trouble tickets with any customer trouble ticket system for smooth integration with your in-house network services organization. Advantages of Progent's Virtual Computer Support Helpdesk services include professional Microsoft Helpdesk expertise the minute you call, seamless extension of your in-house resources, front-line support for urgent client issues, and by-the-minute billing.

  • Progent's Microsoft Gold certified Office Access programmers can provide economical remote consulting for Microsoft Office Access that includes advanced assistance for Access application programming, porting, and troubleshooting. Progent also offers custom online training for Access development and database management and can help your company to design, create, and maintain a dependable, efficient, and protected network environment to support your Access solutions.

  • Progentís experienced Cisco network security consultants provide high-level Cisco PIX and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack defense, and safe access services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to scalable enterprise-class products, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing possible OS-specific security holes.

  • Progent offers advanced Forefront TMG integration help and Microsoft Internet Security and Acceleration (ISA) Server consulting services. These Internet security solutions contain an advanced application-layer aware firewall that can secure your system from attack by outside and inside threats. Microsoft Forefront Threat Management Gateway and ISA Server provide deep examination of network protocols to detect many threats that can elude traditional firewalls. The integrated firewall and VPN structure of Microsoft Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers, and their current version named Forefront Threat Management Gateway, are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection by integrating Microsoft ISA Servers and Forefront TMG.

  • The vast majority of small business multi-site communications networks lack redundancy to handle Internet circuit failures. Progentís multi-site connectivity engineers can help small companies create non-stop Interoffice connectivity by means of redundant networks with transparent failover. Progentís Cisco-certified CCIE engineers can plan and implement fault tolerant Inter-office networks supported by non-stop EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offer affordable non-stop interoffice connectivity.

  • Progent's Experts Team offers in-depth consulting expertise in specialized software areas, enabling you to tailor fast, affordable and complete IT solutions that fit the specific requirements of your operation. Progent's applications consultants can help you to customize Microsoft's important business packages by offering a variety of services including Microsoft Dynamics AX ERP Software consulting services, Microsoft Dynamics GP Business Accounting Software education and integration, Microsoft Dynamics NAV (Navision) Business Management Software integration, Microsoft Dynamics SL Business Accounting Software migration and support, and Microsoft Dynamics RMS deployment.

  • Progent's Microsoft Project experts can provide advanced support in deploying and using Microsoft Project Professional and can provide a broad variety of cost-effective remote support services based on industry leading practices to help organizations of any size to get all the advantages of this leading project management solution. Consulting support offered by Progent include project planning, installation and upgrades, setting up secure collaboration among local and offsite users, network infrastructure optimization, and specialized online training.

  • Progent's easy by-the-minute billing policy requires no complex contracts, retainers or hidden charges. Many competitors have minimum billable time or other extra fees that drive up support costs. For remote support from Progent during normal working hours, you only pay for the time spent resolving your problem. If it only takes ten minutes to fix your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed exclusively for the time when Progent's consultant is actually onsite solving your problems. Just Progent's value priced by-the-minute rate. For emergency same-day onsite service calls, you might be charged for our expertís travel time, but not a higher emergency rate. Since Progent maintains a large pool of engineers located throughout the entire San Francisco Bay Area service territory, an available consultant is typically close by to help. Progent can also offer onsite support to most zip codes in the U.S. within 24 hours of answering a support call.

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If your small business is in Marin County and you are looking for computer support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified engineer:

Call 415-526-1400 or send email to information@progent.com

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