Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's computer support for small and mid-size businesses in the San Rafael vicinity are concentrated on customers who require fast and economical help for network reliability, security, productivity, manageability, or recovery. The following short list of Progent's consulting services and networking expertise should give you a sense of the ways Progent can assist you to increase the competitive value of your information system.



  • Progent's economical after-hours remote technical support program offers clients 24x7 availability of remote technical support from Progent's Technical Response Center (TRC). Services available outside normal work hours include resolving issues with Windows server products, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office programs, system backup/restore, and basic routing and switching help for Cisco technology.

  • Progent's certified MS Exchange 2016 Server experts and Exchange 2013 engineers can deliver affordable remote and on-premise support to carry out your upgrade to Microsoft Exchange 2016 or Microsoft Exchange Server 2013, produce comprehensive documentation of your new messaging environment, educate your network support staff and users to get them up to speed quickly on Microsoft Exchange 2016 or Exchange Server 2013, and offer ongoing administrative services and engineering support.

  • If your network includes Cisco Systems routers, you could be using an old version of IOS, the control software powering almost every Cisco router and current Catalyst switches from Cisco. Cisco often provides updates to IOS in order to correct bugs, shore up security gaps, or improve functionality. However, updating Cisco IOS and other Cisco control software can be tricky, depending on your Cisco device and your network environment. As an example, there may be limited internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE consultants offer a wide array of support services related to updating Cisco IOS software or any Cisco software platform like CatOS or IOS XR. Progent can run audits of your router software, propose appropriate upgrades, prepare Cisco devices, copy images, configure and test your update, tune throughput, resolve issues, and train your IT managers how to get the benefits of all significant new functions.

  • The cumulative service reports created for your company by Progent help you avoid becoming dependent on a single consultant. Progent's comprehensive reports of support services allows one Progent team member to resume where another consultant left off while reducing time lost getting ramped up on your system environment. Thorough service reports also give your in-house technical staff greater grasp of important technical issues involving your system and offer insight into how to anticipate and solve problems in the future. In this way, Progent's service documentation are an important aspect of Progent's policy of knowledge transfer to clients. Another benefit of Progent's service reporting system is that your enterprise can more easily establish an internal network services group if and when it becomes more cost effective to do so. Alternatively, detailed service reporting enables your company to move to another IT services firm if you grow dissatisfied with Progent's value proposition.

    Exchange Server 2013 includes significant enhancements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations plus a redesigned structure. These enhancements affect key IT areas including ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can help you understand the possible advantages of migrating to Exchange Server 2013, design an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management for Exchange Server 2013.

  • Progent offers advanced Microsoft Forefront TMG 2010 support and Microsoft Internet Security and Acceleration (ISA) Server expertise. These proven Internet security solutions include a full featured application-layer aware firewall that can secure your network from attack by external and internal threats. Microsoft Forefront Threat Management Gateway and ISA Server perform deep examination of network protocols to uncover many attacks that can elude traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers, and their latest generation named Forefront Threat Management Gateway 2010, are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection by integrating ISA Servers and Forefront TMG.

  • Progent offers the expertise of a part-time Chief Information Officer to assist organizations to take a high-level view of their IT environment to make sure their computer technology matches their business objectives, execute large-scale initiatives following leading practices, oversee supplier agreements, and deliver additional consulting services that call for a combination of business experience and computer skills. Progent's temporary CIO service is perfect for organizations who can't afford a permanent CIO but who occasionally need the knowledge of a veteran high-level technical executive.

  • Progentís affordably priced Offsite Systen Center Data Protection Manager Backup Service Package incorporates the advanced capabilities of System Center Data Protection Manager with the world-class security and availability features of the Herakles data center to deliver ongoing, transparent backup for as much as 2.5TB of critical data from one or several of your Windows-powered servers. Progent's service package includes all configuration, support, and monitoring needed for a complete offsite backup system.

  • Progent's simplified per-minute billing model requires no complicated contracts, retainers or hidden fees. Many competitors have minimum charges or other additional fees that increase service. For remote support from Progent during regular business hours, you only get billed for the actual time spent working on your problem. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's team member is actually on-site working on your issues. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you may be billed for our consultant's travel time, but never a higher emergency rate. Because Progent maintains a large pool of engineers located within the entire San Francisco Bay Area service territory, an available engineer is usually near to help. Progent can also offer onsite technical support to most zip codes in the U.S. within one business day of receiving a support call.

  • Internet Information Services 7.5, included with all editions of Windows Server 2008 R2, is a powerful server role for web hosting and web software development. The new release provides enhanced protection, reliability, scalability, and troubleshooting while delivering major enhancements in remote administration. Many popular extensions to Internet Information Services have been integrated into IIS 7.5 including the Request Filter Module (formerly known as URL Scan), which can block dangerous HTTP requests from being run by web software. Progent's Internet Information Services consultants can assist you to configure IIS 7.5 as well as the recent extensions to IIS Manager such as the GUI interface for managing FastCGI programs.

  • If you are developing UNIX or Linux software on a network that includes Windows-based servers, workstations and software, Progent offers network outsourcing and support services that keep your network fully operational while reliving you to focus on your area of highest value expertise. By using automated server monitoring and providing remote and optional on-site support as you need it, Progent provides Linux and UNIX developer support that provides an affordable way to maintain an IT network that features high uptime, protection and performance.

  • Progent's Active Directory support includes certified expertise in architecting, installing and troubleshooting complex Active Directory (AD) environments. Progent's Microsoft-certified experts have broad experience troubleshooting complex AD issues like replication, multi-domain partitioned configurations, damaged Active Directory objects, removal of legacy pilot software configuration objects in production Active Directory environment, and repair of failed installations of AD and AD-integrated software. Progent is also skilled in using advanced AD utilities like ADSIEDIT, DCDIAG and NETDIAG.



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If your small business is in Marin County and you require computer assistance, information technology outsourcing, or top-level expertise from a Progent consultant:

Call 415-526-1400 or send email to information@progent.com
















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