Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's computer support for small and mid-size businesses in the San Rafael vicinity are concentrated on customers who require fast and economical help for network reliability, security, productivity, manageability, or recovery. The following short list of Progent's consulting services and networking expertise should give you a sense of the ways Progent can assist you to increase the competitive value of your information system.



  • Progent's economical after-hours remote technical support program offers clients 24x7 availability of remote technical support from Progent's Technical Response Center (TRC). Services available outside normal work hours include resolving issues with Windows server products, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office programs, system backup/restore, and basic routing and switching help for Cisco technology.

  • Progent's certified MS Exchange 2016 Server experts and Exchange 2013 engineers can deliver affordable remote and on-premise support to carry out your upgrade to Microsoft Exchange 2016 or Microsoft Exchange Server 2013, produce comprehensive documentation of your new messaging environment, educate your network support staff and users to get them up to speed quickly on Microsoft Exchange 2016 or Exchange Server 2013, and offer ongoing administrative services and engineering support.

  • If your network includes Cisco Systems routers, you could be using an old version of IOS, the control software powering almost every Cisco router and current Catalyst switches from Cisco. Cisco often provides updates to IOS in order to correct bugs, shore up security gaps, or improve functionality. However, updating Cisco IOS and other Cisco control software can be tricky, depending on your Cisco device and your network environment. As an example, there may be limited internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE consultants offer a wide array of support services related to updating Cisco IOS software or any Cisco software platform like CatOS or IOS XR. Progent can run audits of your router software, propose appropriate upgrades, prepare Cisco devices, copy images, configure and test your update, tune throughput, resolve issues, and train your IT managers how to get the benefits of all significant new functions.

  • Progent has extensive experience delivering a broad range of online network consulting and urgent repair services to local governments and school districts throughout the United States. Progent is among the pioneers in delivering expert online network consulting and has provided IT solutions to clients in every state. (Refer to Progent's customer testimonials.) Progent's remote IT support for local governments saves travel costs and resolves issues faster than onsite service calls.

    Progent's Technical Response Center (TRC) is committed to providing the best level of online network support possible for emergency and standard problems. For emergency issues that affect many users, key individuals, or a mission-critical application, the TRC is set up to respond within an hour. For non-critical problems, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be generated promptly and accurately, you will be sent a confirmation from the ticketing system, and the TRC will contact you on each corrected issue to make sure you are comfortable with the results and ready to close out the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

  • Progent provides online Microsoft Forefront Threat Management Gateway integration help and Microsoft ISA Server 2006 consulting services. These Internet security solutions contain an advanced application-layer aware firewall that can secure your system from attack by external and inside threats. Microsoft Forefront Threat Management Gateway and ISA Server provide thorough inspection of network protocols to detect many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront TMG 2010 and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers, and their current generation called Forefront Threat Management Gateway 2010, are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your IT security by deploying Microsoft ISA Servers and Forefront TMG.

    Progent's Microsoft Access developers and consultants offer economical online support for all editions of Microsoft Access including Access desktop and Access Web App and can provide expert help for Access application development, database conversion, performance optimization, report design, and maintenance. Progent also offers custom webinar training for Office Access application development and database management.

  • Progent’s affordable Offsite SCDPM Backup Service Package combines the power of Data Protection Manager with the world-class security and availability facilities of the Herakles co-location center to provide continual, transparent backup for as much as 2.5 Terabytes of data from one or more of your Windows servers. Progent's managed service package includes all configuration, management, and monitoring required for a complete offsite backup system.

  • Progent's simple by-the-minute billing rates requires no complicated contracts, retainers or hidden fees. Many other support companies have minimum charges or other additional charges that drive up service. For remote support from Progent during normal working hours, you pay only for the time spent resolving your issue. If it only takes ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are billed only for the time when a Progent consultant is actually on-site solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may have to pay for our consultant's travel time, but never an increased emergency rate. Since Progent maintains a large pool of engineers located within the entire San Francisco Bay Area service territory, an available engineer is typically close by to assist. Progent can in addition offer on-premise service to the majority of zip codes in the United States within 24 hours of answering a service request.

  • Internet Information Services (IIS) version 7.5, included with all releases of Windows Server 2008 R2, is an advanced server role for web hosting and web software programming. The new version provides enhanced security, reliability, expandability, and troubleshooting while also delivering major enhancements in automated and remote management. Many popular extensions to IIS have been integrated into the 7.5 release such as the Request Filter Module (formerly known as URL Scan), which can prevent dangerous HTTP requests from being executed by hosted web applications. Progent's Internet Information Services consultants can assist you to deploy IIS 7.5 and the recent extensions to IIS Manager like the GUI for controlling ASP.NET programs.

  • Progent offers detailed service reports for all completed services. These reports give your internal information technology team a complete and helpful record of important technical problems surrounding your system and can provide insight into how to anticipate and resolve future issues. Besides being a useful technique for knowledge transfer, detailed network service reports also protect your company from becoming hostages to a consultant who doesn't share important service facts about your network.

  • Progent's Active Directory consulting support includes expertise in designing, configuring and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified staff have broad knowledge about resolving challenging Active Directory problems like replication, multi-domain partition configurations, damaged Active Directory objects, removal of legacy pilot software configuration objects in production Active Directory environments, and fixing of failed installations of AD and AD-integrated applications. Progent is also experienced in using “expert only” AD utilities like ADSIEDIT, and NETDIAG.



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If your small business is in Marin County and you require computer help, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant:

Call 415-526-1400 or send email to information@progent.com
















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