Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's network support for small businesses in the San Rafael vicinity are focused on clients who require immediate and affordable assistance for system reliability, security, productivity, manageability, or recovery. The following short list of Progent's engineering support services and technical experience will provide a sense of how Progent can assist your company to enhance the business value of your information system.



  • In addition to offering Microsoft Dynamics business applications support, Progent also can provide Macola help, MAS 90 consulting and support, and QuickBooks Pro education.

  • Progent offers online webinars for a range of workstation software such as Office Excel, Word, Publisher, Visio, Microsoft Dynamics GP (Great Plains), Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 7 and 8. Webinar-based instruction provides all the advantages of traditional classroom sessions, such as instant interaction between students and trainers, but avoids the expenses of transportation and the challenge of attempting to accommodate the availability of trainers and students.

  • Progent can help you deploy Microsoft Windows Services for UNIX or Subsystem for UNIX-based Applications (SUA) to achieve co-existence between Windows and Linux/UNIX networks. SFU achieves interoperability between Microsoft Windows Server and various versions of UNIX including Solaris 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows folders over NFS and integrated authentication in Windows Server 2003 Active Directory environments. SFU's Interix subsystem includes a full set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for porting software.

  • Internet Information Services (IIS) 7.5, included with all editions of Windows 2008 Server R2, is a sophisticated server role for web site hosting and web software development. The latest version offers improved protection, dependability, expandability, and problem analysis while delivering significant enhancements in remote administration. Many familiar extensions to IIS have been integrated into IIS 7.5 including the Request Filter Module (formerly called URL Scan), which is able to prevent dangerous HTTP requests from being processed by hosted web software. Progent's IIS consultants can assist you to configure IIS 7.5 and the latest extensions to IIS Manager like the GUI interface for managing FastCGI programs.

  • Progent offers a broad array of affordable desktop support services to assist your business to install, configure, troubleshoot, and administer workstations and laptops based on Windows, Apple OS X Lion or Snow Leopard, or popular versions of Linux. Progent's desktop support and management services feature online and on-premise support and range from emergency troubleshooting to comprehensive outsourcing of workstation management and support.

  • Progent can provide online access to an Oracle certified expert for Oracle DBA support or an Oracle application developer. Progent can help you to create efficient solutions for critical Oracle database administration tasks such as database tuning, backup/recovery processes, and information protection, or mentor your IT personnel how to follow industry leading practices for streamlining various administration tasks. Progent can in addition provide the services of a PL/SQL developer to assist your company to design, test, enhance, or port Oracle programs that can vary from forms to data-driven web commerce sites. Progent has experience with Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to tune current SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

  • Progent follows a team approach to computer network problem solving. By harnessing years of expertise from Progent's Microsoft and Cisco-certified consultants, Progent can expediently and efficiently solve even the most vexing network issues. Working with hundreds of organizations and completing thousands of complex implementation and integration tasks every year gives Progent an insight into which methods are the most successful and which methods don't work.

  • The cumulative service reports created for your business by Progent help you avoid becoming overly reliant on an individual consultant. Progent's detailed reports of support services allows one Progent technical team member to take up where another left off while minimizing time spent getting familiar with your network environment. Detailed service documentation also provide your in-house technical staff greater grasp of important technical problems involving your system and offer insight into how to prepare for and resolve problems in the future. Because of this, Progent's service reports are an important aspect of Progent's philosophy of knowledge transfer to customers. Another benefit of Progent's service documentation system is that your organization can more sensibly establish an internal network services group if and when it appears to be more cost effective to do so. Also, thorough service documentation enables your company to transfer to a new consulting organization if you grow unhappy with Progent's service quality.

  • Progent's economical after-hours remote technical support program provides clients round-the-clock access to remote support from Progent's Technical Response Center. Services offered outside standard business hours include resolving problems with Microsoft servers, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office programs, system backup and recovery, and fundamental routing and switching support for Cisco networking products.

  • Progent's Microsoft Project consultants offer advanced support in deploying and using Microsoft Project and can deliver a wide variety of affordable online support services based on best practices to help organizations of any size to receive all the advantages of this powerful project management solution. Consulting support offered by Progent include project planning, installation and upgrades, setting up secure collaboration among onsite and offsite users, network infrastructure optimization, and specialized online training classes.

  • Progent's simple by-the-minute billing rates requires no complicated contracts, retainers or hidden fees. Many competitors have minimum charges or other additional charges that drive up support costs. For remote support during regular working hours, you only get billed for the actual time spent resolving your problem. If it only takes ten minutes to fix your issue, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when a Progent expert is actually on-site working on your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may be billed for our expertís travel time, but not a higher emergency rate. Since Progent has a large pool of engineers located throughout the entire San Francisco Bay Area service territory, an available expert is usually near to assist. Progent can in addition offer onsite service to the majority of zip codes in the United States within one business day of receiving a support call.



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If your small business is in Marin County and you are in need of technical assistance, information technology outsourcing, or top-level services from a Progent professional:

Call 415-526-1400 or send email to information@progent.com
















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