Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's information technology support services for small and mid-size organizations in the city of San Rafael are concentrated on customers who need immediate and economical assistance with network dependability, security, efficiency, administration, or recovery. This brief selection of Progent's consulting support services and practice areas should give you an idea of how Progent can assist your company to enhance the business value of your computer system.



  • Progent's Cisco-certified SIP infrastructure experts and CUBE integration experts can help your business to plan, deploy, maintain, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent offers cost-effective remote or on-premises support to assist companies to migrate smoothly to a productive unified communications environment that delivers accelerated ROI. Progent's certified Microsoft unified communications experts can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.

  • Progent can provide online access to an Oracle certified consultant for Oracle DBA support or an Oracle software programmer. Progent can help you to develop efficient mechanisms for critical Oracle DBA activities such as database tuning, backup/recovery processes, and information security, or train your IT staff to use industry leading practices for simplifying major management tasks. Progent can in addition provide the support of a PL/SQL programmer to help your company to build, test, troubleshoot, or migrate Oracle-based applications that can vary from forms to database-powered web commerce sites. Progent has experience with Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to tune existing SQL programs by utilizing Oracle's SQL Access Advisor.

  • System Center 2016 provides major improvements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; unified management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to plan, implement, administer and repair unified communications networks that incorporate Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth experience assisting organizations of any size to create collaboration solutions by providing expert services such as Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones setup, and wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's extensive library of UC applications such as Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express, and Unified Attendant Console.

  • Progent's certified Microsoft Project and Project Online consultants offer advanced remote and onsite support for Microsoft Project Server and Project Online as well as for all Microsoft products that integrate in conjunction with Microsoft Project. Consulting support services provided by Progent include Project Server and Project Professional set up, SharePoint 2013 migration planning and application development, SharePoint Server 2010 planning and configuration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 integration, Microsoft SQL Server 2012 support, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 support, Office Excel and Microsoft Office 365 Excel development, plus PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network consultants to help your company to optimize your infrastructure to support local, branch, at-home, and mobile users so that they can utilize Project Server to collaborate securely and productively. Progent's network security experts can help your IT team to plan and police security policies that protect sensitive project information without disrupting the productive sharing of authorized data.

  • Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist organizations of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your company to upgrade from an older version of SCVMM or from another management system, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you realize the highest possible business value. Progent can also provide SCVMM 2016 migration expertise to help your organization to plan and carry out an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to take advantage of stronger security capabilities, more affordable VMM storage fabric, and other improvements.

  • Progent's data backup consultants offer consulting support for a broad array of products and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and workstations plus laptops and smartphones. Progent supports leading backup platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability integration. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist, CrashPlan PRO, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as an affordable end-to-end solution for reliable backup/disaster recovery (BDR).

  • Progent is experienced in the architecture, setup, and integration of cohesive computer networks by melding advanced technologies from a variety of top hardware and software vendors. Services available from Progent include Microsoft technology consulting, Cisco network products engineering, consulting for Apple Mac and Apple iOS technology, Linux support, RIM BlackBerry and other smartphone management, VMware vSphere and NSX planning and deployment, Oracle DBA and application development support, Citrix desktop virtualization consulting, and Juniper/NetScreen firewall configuration.

  • Progent's Microsoft-certified Windows 10 planning consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and on-premises assessment and migration support for Windows 10 offered by Progent include Return on Investment analysis, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker access, security and compliance, streamlined provisioning and management, network infrastructure optimization, Wi-Fi support, business continuity planning, webinar training for network management staff and end users, and post-migration Call Center support services.

  • Progent's CISSP certified security staff and CISM certified security professionals can assist you to protect your Apple macOS and OS X network through expert services which include running comprehensive security audits, recovery from virus and worm assaults, setting up firewalls, deploying safe mobile connectivity, deploying advanced applications for protection against viruses, spam, and harvesting attacks, and developing a detailed security plan appropriate for your business and network system.

  • In addition to supporting a broad range of security technologies from Microsoft and Cisco, Progent offers small businesses expert help for products from other major VPN suppliers including Checkpoint Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec. Progent can show you how to create a detailed security plan and choose appropriate technologies from a variety of suppliers to support your security goals while staying within your spending restraints.

  • ISA Server 2006 and the newer Microsoft Forefront TMG are discontinued software solutions that contain an application-aware firewall that can protect networks from outside and inside threats. Both platforms perform in-depth examination of network protocols to detect threats that frequently evaded legacy firewalls. ISA Server 2006 was superseded by Microsoft Forefront TMG, which was built on ISA Server's technology while delivering a number of enhanced features. Forefront TMG 2010 has in turn been discontinued by Microsoft, and the security features provided by the product are now typically taken over by dedicated physical devices from vendors that include Cisco, Barracuda, SonicWALL and WatchGuard. (See ASA Firewall with Firepower Services integration and management.) Progent offers advanced Forefront TMG 2010 support and ISA Server 2006 consulting services to help you maintain and debug your older firewalls, and Progent can help your organization to migrate efficiently to a more current firewall solution by providing planning, configuration, optimization, training and troubleshooting.



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If your small business is in Marin County and you are looking for computer support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 415-526-1400 or visit Contact Progent.
















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