Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's certified professionals can deliver a wide assortment of engineering and support help for information networks powered by any mix of Windows, Cisco, Apple Mac, and Linux technologies. Support services available to small organizations in San Rafael by Progent's team of seasoned consulting professionals include:

  • Virtual server technologies allow businesses to operate several virtual servers on one physical computer. Common applications for virtual servers include resource consolidation, inexpensive platforms for programs that only run on outdated OS software, and economical quarantining of software programming or pilot environments from on-line ones. Progent's virtualization technology engineers offer Windows Server 2012 R2 network and server virtualization support services, Microsoft Windows 2008 Hyper-V Virtual Server help, VMware vSphere virtual machine expertise, and Citrix XenServer virtual server support. Progent can deploy virtual servers to maximize performance, fault tolerance and manageability while simultaneously cutting costs; suggest and verify business recovery strategies that reduce productivity loss in case of a major failure; and provide ongoing support, troubleshooting, and consulting assistance as computer technology advances.

  • Progent can provide System Center Configuration Manager design and deployment and Microsoft Intune expertise to centralize and streamline the management of your PCs along with your Cloud-connected tablets and smartphones. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy device management solution or help you to modify your existing SCCM 2012 ecosystem to support your evolving IT requirements.

  • Exchange 2010 is rich in features that allow businesses to replace outdated PBX technology with software-driven telephony. Improvements in Microsoft Exchange Server 2010 in this area include speech-to-character translation for quickly searching your stored voice mail rather than playing back each message, digital attendants to greet callers and help them to navigate your voice mail system, programmable call answering procedures to transfer or scan calls depending on Caller ID or contact information, and text messaging notifications concerning unanswered calls or voice mail. Progent's Microsoft Exchange 2010 experts can help you to evaluate the cost benefits and technical challenges of replacing your current voice mail technology with a telephony environment based on Microsoft Exchange 2010, design and install Microsoft Exchange 2010 with unified messaging functionality, and deliver continuing online consulting help and management expertise to accelerate your ROI for integrating Exchange Server 2010's voice messaging solution.

  • Progent offers online webinars for an array of workstation software products including Excel, Word, PowerPoint, Outlook, Microsoft Dynamics GP, Acrobat Writer, Photoshop CS, Crystal Reports, and Windows 8.1 and 10. Webinar-based learning provides all the advantages of conventional classroom seminars, including immediate interaction between students and teachers, but eliminates the expenses of travel and the challenge of trying to accommodate the schedules of trainers and trainees.

  • Progent's Virtual Helpdesk services are a seamless extension of your internal IT service staff. Virtual Help Desk can include high-end call center features such as a dedicated phone number with customer-specific greeting. Progent can also send calls directly to staff technicians who are specially set up and trained to support your needs. Also, Progent's Help Desk Call Center professionals can manage trouble tickets from any customer trouble ticket software for smooth integration with your internal technical services organization. Advantages of Progent's Virtual Network Support Help Desk Call Center services include professional Microsoft Help Desk Call Center expertise the minute you call, transparent expansion of your internal resources, comprehensive help for urgent client issues, and by-the-minute billing.

  • Progent's Citrix desktop virtualization experts can help you to design, implement, administer, and support a virtualized Windows desktop and application delivery and management solution by providing Citrix XenDesktop expertise and XenApp support. Progent's Cisco CCIE network consultants can show you how to optimize your network for distributing server-side and client-side applications, and Progent's datacenter support experts can assist you to manage and support a remote datacenter that features high uptime, advanced protection, and rapid disaster recovery.

    Progent's Windows 10 planning experts can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 available from Progent's consultants include ROI analysis, project coordination, application compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile device management, telecommuter connectivity, security and compliance, automated deployment and administration, network infrastructure design, wired/wireless convergence, business continuity planning, custom training for network management staff and users, and ongoing technical help.

  • Progent's virtual server hosting and management service offers comprehensive hosting of a small company's production servers in an environment that gives the maximum level of availability and scalability and is in addition simple to move to another host. Progent's virtual server hosting options are built on proven virtualization technologies that enable small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital equipment, system support, and IT administration while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.

  • Progent's Active Directory support service includes certified expertise in designing, deploying and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified consultants have extensive knowledge about troubleshooting complex Active Directory problems like replication, multi-domain partitioned configurations, damaged AD objects, removal of legacy beta software configuration objects in existing Active Directory environments, and fixing of failed installations of AD and AD-integrated software. Progent is also skilled in using “expert only” Active Directory utilities like NTDSUTIL, DCDIAG and NETDIAG.

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If your small business is in Marin County and you require computer help, IT outsourcing, or top-level services from a certified Progent professional:

Call 415-526-1400 or send email to information@progent.com

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