Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's experts can provide a broad assortment of consulting and support help for information systems based on any mix of Microsoft, Cisco Systems, Apple Mac OS X, and Linux technologies. Network services offered to small businesses in San Rafael by Progent's staff of Microsoft Gold engineering experts include:



  • The open design of Microsoft Dynamics GP makes it possible to develop customized Microsoft Dynamics Great Plains extensions that provide all of the basic elements of popular Microsoft Dynamics Great Plains components but also meet the individualized requirements of your business. With the help of to the Modifier with Microsoft Visual Basic for Applications, developers can work with the most popular customization environment in the software industry to tailor Microsoft Dynamics Great Plains information views, create business logic, personalize forms and reports, or exploit integration with Office applications. Progent's experience with Microsoft .NET technology, Microsoft SQL Server support, and programming experience with Visual Basic, XML and other developer systems make it possible to design custom mission-critical applications and eCommerce solutions that integrate tightly with Microsoft Great Plains.

  • The integration demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network consultant with hands-on expertise and extensive knowledge in designing and implementing effective and comprehensive business technology solutions. Progent's certified Microsoft Small Business Server consulting experts have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, administering, and troubleshooting network solutions powered by the Microsoft SBS line of servers and programs.

  • Progent's disaster recovery consultants can help you design a disaster recovery strategy to prepare for a catastrophic data center outage. Progent can help you define a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and testing so that when a disaster happens, you minimize lost productivity. Progent's Microsoft and Cisco-authorized engineers can also show you how to build an affordable, fault-tolerant network architecture that takes into account availability issues involving a broad range of network technologies and processes. Progent's business continuity experts can help you to prepare for the broader problems associated with keeping your company functioning after a catastrophe by taking into account not only information technology issues but additional problems like alerting critical personnel, locating temporary office space, accessing replacement vehicles, finding substitute employees, and filing regulatory documents.

  • Progent is the leading source of convenient, immediate, and economical access to Cisco CCIE engineers. Cisco Certified Internetwork Experts are highly-qualified network gurus who earn this top-level classification only through strenuous examination by Cisco Systems. CCIEs are able to handle the most complex problems associated with network architecture, configuration, repair, and support. Progent’s CCIE professionals cooperate closely with Cisco in-house staff in identifying issues with Cisco's IOS software and developing fixes or acquiring software updates to resolve anomalies. Progent can provide fast contact with a CCIE by telephone so that you are able to receive instant help for complex network troubles that are impacting worker productivity but are beyond the expertise of your local IT service providers.

  • Progent's CISSP certified security staff and CISM certified security engineers can help your company to protect your Mac network through professional support services which include running extensive security assessments, cleanup after work assaults, configuring firewalls, implementing safe remote access, installing automated applications for protection against viruses, spam, and directory harvest attacks, and developing a detailed security strategy appropriate for your business and network environment.

  • Progent's specialists in Apple Mac technology can support the creative aspect of Mac OS X systems by offering consulting services and knowledge transfer in graphics, sound, and motion. Progent's consultants can offer help in a variety of Mac programs including Photoshop, InDesign, Apple Logic, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with discrete areas such as digitizing audio or video or setting up an audio post production lab.

  • Progent's Microsoft AD support includes certified expertise in designing, installing and troubleshooting complex Microsoft Active Directory (AD) installations. Progent's Microsoft-certified engineers have extensive experience resolving complex Active Directory issues such as replication, multi-domain partitioned configurations, damaged AD objects, removal of legacy pilot software configuration objects in existing AD environments, and repair of failed installations of AD and AD-integrated software. Progent is also skilled in using “expert only” AD tools such as ADSIEDIT, and NETDIAG.

  • The Help Desk Call Center support delivery structure used by Progent's Technical Response Center gives small organizations a dependable option to replace reliance on independent service individuals by offering in-depth technical knowledge shared by all support teams, optional 24x7 access to emergency assistance, fast escalation to world-class specialists for solving even the most complex issues, support consistency and dependability, prompt follow-up overseen by veteran IT service managers, a variety of easy-to-use ways for initiating support jobs, plus a high level of progress visibility made possible by ticket updates and accessible through a web portal.



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If your small business is in Marin County and you are in need of technical assistance, information technology outsourcing, or top-level expertise from a certified Progent professional:

Call 415-526-1400 or send email to information@progent.com
















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