Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's experts can provide a wide assortment of engineering and support assistance for IT systems based on any mix of Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Support services available to small businesses in the San Rafael vicinity by Progent's team of Microsoft Gold technical professionals include:

  • Virtualization technology allows multiple logical machines to operate as guests in safe isolation from each other on a single physical system. Virtual machine (VM) technology reduces equipment and operational expenses, allows an assortment of operating systems to access the same computer, simplifies provisioning and teardown, improves fault tolerance, and allows as-needed resource allocation, which is a key enabler for cloud computing. Progent's virtualization consultants offer Windows 2016 Hyper-V local and cloud integration, Windows Server 2016 Hyper-V expertise, Windows Server 2012 R2 network and server virtualization support services, Windows Hyper-V Virtualization help, VMware vSphere deployment, VMware NSX Virtual Network architecture and management, and Citrix XenServer assistance. Progent can deploy virtual machines to optimize performance, fault tolerance and manageability while at the same time cutting costs; propose and validate business recovery strategies that minimize productivity loss in the event of a catastrophic failure; and deliver continuing maintenance, repair, and consulting services as virtualization technology evolves.

  • Progent's Microsoft-certified Skype for Business experts can provide online and on-premises consulting services for organizations of any size to assess the benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can assist your business to plan an on-premises, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and integrate other collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can help you to design and validate a security environment for your Skype for Business deployment that meets regulatory standards.

  • Progent provides live online training for a range of workstation software such as Microsoft Office and Office 365 Excel, Word, Access, Outlook, Microsoft Dynamics GP (Great Plains), Acrobat Writer, Adobe Photoshop, Crystal Reports, Windows 8.1 and Windows 10. Online training provides all the advantages of traditional classroom seminars, including immediate interaction between students and teachers, but avoids the costs of travel and the hassle of trying to synchronize the schedules of teachers and trainees.

  • Progent's Experts Team provides in-depth help in specific software areas, allowing you to customize fast, inexpensive and comprehensive IT solutions that fit the unique needs of your company. Progent's software developers can help you to customize Microsoft's major business applications by providing a variety of services such as Microsoft Dynamics AX ERP Software consulting, Dynamics GP/Great Plains Business Accounting Software training and programming, Microsoft Dynamics NAV Software integration, Microsoft Dynamics SL Business Accounting Software help, and Microsoft Dynamics RMS deployment.

    Progent's Microsoft System Center consultants have over 15 years of experience integrating, maintaining and troubleshooting the core platforms included with System Center and can help you to design, install, maintain, and repair your Microsoft System Center solution to optimize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent also offers System Center 2016 upgrade planning and support to assist you to transition to the latest version of Microsoft System Center from an older release or from a third-party datacenter management platform to provide the benefits of best-in-class provisioning, automation, security, plus infrastructure and application availability and performance monitoring.

  • If you want to redo your company web site, build in-house webs for purposes such as HR or employee orientation, create a successful web presence for a new company, or put together enterprise-class, data-driven e-commerce applications, Progent can provide talented and experienced web site design consultants. Web site design consulting offered by Progent's Technology Experts Group include web design and development, web project management, ASP and Microsoft .NET programming, and graphical content design and creation. Progent's certified SQL Server developers, Oracle developers and DBAs, MySQL database application experts, and Microsoft Office Access consultants can assist you to design, build, and maintain database-intensive sites. Progent's consulting experts can also help you build and maintain a protected, robust server and communications environment including remote connectivity, to host your web applications.

  • Progent has delivered online network consulting help to companies in each state in the United States. Many of these clients have expressed their high regard for Progent through testimonials to the excellence of Progent's support personnel. Take a look at Progent's client testimonials to see what people have said about the quality of Progent's consulting services.

  • The accumulated service reports created for your organization by Progent help you avoid becoming overly reliant on a single consultant. Progent's detailed documentation of support provided makes it possible for one Progent technical team member to take up where another left off while reducing time lost getting familiar with your system situation. Thorough service documentation also provide your internal technical staff greater grasp of important technical problems involving your system and offer hints about how to prepare for and resolve problems in the future. In this way, Progent's service reports are a key facet of Progent's policy of knowledge transfer to clients. An additional benefit of Progent's service documentation policy is that your organization can more easily build up an internal network support group if and when it becomes economical to do so. Also, good service documentation enables you to move to a new IT services organization if you grow dissatisfied with Progent's service quality.

    Progent's Meraki wireless access point consultants offer online and on-premises support to help organizations of any size to plan, install, maintain, expand or repair Wi-Fi systems that include Cisco Meraki cloud-managed wireless access points. Progent can help you to configure and manage Cisco's Meraki-based wireless networks for sites that can range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as switches, routers and firewalls to build a seamless ecosystem that delivers identical access, performance, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or device. (Refer to Cisco Meraki switches consulting and troubleshooting services.)

  • Progent's Virtual Help Desk Call Center services are an integrated expansion of your internal IT support staff. Virtual Help Desk can include advanced call center features such as a dedicated phone number with customer-specific greeting. Progent can also send calls directly to staff members who are specially provisioned and trained to support your account. In addition, Progent's Helpdesk staff can manage trouble tickets from any customer trouble ticket system for seamless integration with your in-house technical services organization. Advantages of Progent's Virtual Network Support Help Desk Call Center services include professional Microsoft Help Desk expertise the moment you call, seamless expansion of your in-house resources, comprehensive support for urgent client problems, and by-the-minute billing.

  • Microsoft's popular Small Business Server product line has been discontinued but is still a key part of many small information networks. Progent's Small Business Server consulting team can assist your organization to manage your existing SBS environment or assess the possible benefits of moving from SBS 2011 or earlier to a hybrid onsite/cloud computing model by carrying out a Windows Server Essentials migration. Regardless whether your resources are reside on a local datacenter, in the cloud, or across a hybrid mix of both, Progent offers full-service consulting, technical support, and application design and programming services for Microsoft's core platforms including Windows Server, Exchange Server. SharePoint Server, and SQL Server.

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If your small business is in Marin County and you need computer support, information technology outsourcing, or high-level services from a certified Progent professional, call 415-526-1400 or visit Contact Progent.

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