Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's network support for small businesses in the San Rafael vicinity are concentrated on clients who need immediate and affordable assistance for network reliability, security, productivity, administration, or recovery. The following short list of Progent's engineering services and technical experience should give you a sense of the ways Progent's team can help you to enhance the competitive value of your information system.



  • Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging solution that facilitates collaboration by offering flexible set of options for retrieving voice messages within a framework that is simple to implement and manage. Cisco Unity Connection lets you read and manage your voicemail messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses (SMBs) and enterprise branch locations with as many as 500 voice mailboxes. Progent's Cisco-qualified CCIE consultants offer Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE deployment gives you the highest possible competitive value.

  • Stealth penetration checking is an important component of any overall IT system security plan. Progentís security experts can perform thorough unannounced penetration security checks without the knowledge of your company's in-house network support staff. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are properly set up and consistently observed.

  • Progent offers the services of CISM qualified security management consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of performance that IT security managers are expected to master. CISM provides executive management the assurance that those who have qualified for their CISM credential have the experience and capability to deliver effective security administration and consulting consulting.

  • Prosight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable and safer Active Directory implementation. Both options also provide the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler network management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. For details about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

  • Progent's consultants for Mac technology can support the creative aspect of Apple macOS and OS X systems by offering consulting services and training in images, sound, and video. Progent's experts can provide expertise in a range of macOS and OS X desktop applications including Photoshop, InDesign, Logic Pro, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with discrete areas such as scanning or digitizing audio or video or setting up an audio post production facility.

  • Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to help businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

  • Progent's Jabber consultants offer remote or on-premises expertise to help businesses of all sizes to plan, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced expertise for the technologies that make up building a cohesive Cisco Jabber collaboration solution including Cisco network devicesand management tools, Microsoft Office applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.

  • ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight family of managed IT services for small and mid-size organizations.

  • The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA in 2010 to validate a consultant's skills to plan, implement, and maintain information system controls to reduce network risk. Progent offers the expertise of a CRISC-certified risk management expert to assist you to create and carry out a risk management strategy that follows leading practices promoted by CRISC and crafted to align with your company's risk tolerance, business goals, and IT budget.

  • Progent's Juniper Networks-certified NetScreen engineers can help your company to configure and integrate NetScreen 5000 series routers, migrate from older NetScreen products to more current Juniper technologies, and repair infrastructure issues in all-Juniper or mixed-technology environments.

  • Progent uses a collaborative model for problem escalation, making it possible to solve even the toughest network issues that can appear from time to time. By taking advantage of hundreds of man-years of background from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and economically resolve issues that would stymie ordinary computer service organizations. Working with thousands of businesses on installation and troubleshooting jobs annually gives Progent a unique perspective on which techniques succeed and which ones do not in resolving IT problems.



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If your small business is in Marin County and you require computer support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 415-526-1400 or visit Contact Progent.
















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