Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's computer support for small and mid-size organizations in the city of San Rafael are concentrated on customers who need immediate and economical help for system reliability, security, productivity, manageability, or recovery. The following short list of Progent's engineering services and networking expertise should give you an idea of the ways Progent can help your company to increase the competitive value of your computer system.



  • Among the typical online Cisco router consulting services available from Progent include setting up domain name, DHCP, routing tables, NTP, security logon banner and user accounts; setting up HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing tables, and line settings; updating router's IOS image; setting up and confirming router failover; fixing VPN tunnel and routing problems; making a network diagram and documenting router setup; plus policy and availability planning.

  • Progent can deliver a wide array of affordable support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop consulting services include Windows 10 planning and migration assistance, Windows 8.1 consulting expertise, Windows 7 technical support, Microsoft Office and Office 365 integration and training, and 64-bit processing upgrades.

  • ProSight Data Protection Services (DPS) offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Learn about the complete ProSight series of value-priced network management outsourcing services for small businesses

  • Microsoft Dynamics GP 2015 R2 introduces a revamped design that improves cloud readiness, supports the most popular handheld devices, allows one-time login with Microsoft Azure AD, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of technical skills and hands-on experience to resolve the critical technical and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will optimize the return on your investment in this powerful product.

  • Microsoft Exchange 2013 incorporates major enhancements to the capabilities of Exchange 2010 and delivers important new features plus a revamped structure. These improvements affect vital facets of IT like manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can deliver online or on-premises support to assist your organization to manage, optimize and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more current release of Exchange Server in an on-premises, cloud-based, or hybrid deployment model.

  • Progent's certified Office and Office 365 consultants can help companies to integrate Microsoft Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive solution that offers quick return on investment and promotes better business results. Progent can help your company to interface Office or Office 365 applications with each other and with other key Microsoft technologies including SharePoint Server, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to fix compatibility issues with different releases of Microsoft Office desktop and can provide customized online Office and Office 365 instruction to individuals and teams.

  • Microsoft Internet Security and Acceleration (ISA) Server and the newer Microsoft Forefront TMG 2010 are discontinued software platforms that include an application-aware firewall that can defend systems from outside and inside attacks. Both of these products perform deep inspection of Internet protocols to uncover attacks that frequently evaded traditional firewalls. Microsoft ISA Server 2006 was replaced by Forefront TMG, which was built on ISA Server 2006's technology while delivering a variety of improved features. Forefront TMG has in turn been discontinued by Microsoft, and the gateway security functions provided by the platform are now commonly handled by purpose-built physical appliances from vendors such as Cisco, Barracuda, SonicWALL and WatchGuard. (See ASA 5500-X Firewall with Firepower Services integration and management.) Progent provides advanced Microsoft Forefront TMG 2010 support services and Microsoft ISA Server consulting services to help you maintain and debug your legacy firewalls, and Progent can help you to migrate efficiently to a more current firewall solution by providing planning, integration, tuning, IT staff training and debugging.

  • Cisco Unity Connection, an integrated expansion of Unified Communications Manager, is a unified voicemail platform that accelerates productive collaboration by offering a variety of options for retrieving calls and messages within a framework that is easy to deploy and administer. Unity Connection allows you to access and manage your voice messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and enterprise satellite locations with as many as 500 users. Progent's Cisco-qualified CCIE consulting experts can provide Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your voice messaging solution continues to deliver significant competitive value.

  • Progent can provide enterprise clients remote or on-premises NetApp SAN consulting support for NetApp's entire line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to help you to resolve problems with NetApp SAN deployments quickly and affordably based on leading practices.

  • Progent's Juniper-authorized NetScreen consultants can assist you to install and integrate NetScreen 5000 series routers, upgrade from previous NetScreen devices to the latest Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-technology environments.

  • Progent's Microsoft Office Access developers and consultants offer cost-effective online support for all editions of Microsoft Access including Access desktop and Access Web App and offers expert support for application development, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored webinar classes for Access programming and database administration.

  • Progent's most popular enterprise network support services include design, piloting, deploying and troubleshooting IT environments built around Microsoft technologies by providing services such as complex Active Directory design, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, MS SQL Server application programming, and Oracle database administration support and application development. For application and network monitoring and management, Progent can provide Microsoft System Center 2016 consulting, Microsoft System Center 2016 Operations Manager (SCOM 2016) deployment, and System Center 2016 Configuration Manager (SCCM 2016) expertise. For Windows 8.1 integration, Windows 10 planning and migration consulting, and Exchange Server 2013 migrations, Progent can assist with project planning and can also provide on-premises assistance in deployment at locations in major metropolitan areas throughout the United States. Progent's large group of Cisco CCIE-certified network consulting experts can help enterprises to fix chronic connectivity problems affecting the reliability or responsiveness of mixed-platform computer networks. Progent's CISA, GIAC, and CISM certified security engineers can perform a professional and comprehensive security assessments to help enterprises validate their compliance with regulatory security requirements.



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If your small business is in Marin County and you are looking for technical help, IT outsourcing, or top-level expertise from a Progent engineer, call 415-526-1400 or visit Contact Progent.
















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