Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's experts knows how to deliver a wide assortment of consulting and technical support help for IT environments based on any combination of Windows, Cisco, Apple, and Linux/UNIX platforms. Network services offered to small businesses in the San Rafael neighborhood by Progent's team of Microsoft and Cisco certified consulting professionals include:

  • Progent's Microsoft-authorized SharePoint Server 2010 specialists and SharePoint Server 2007 support professionals can assist you to evaluate the business case for implementing the latest version of Microsoft SharePoint Server, consult with you on the appropriate edition of SharePoint Portal Server for your application, provide setup and deployment expertise, assist you to install Microsoft SQL Server as a back-end DBM, improve your network integrity, integrate your standard and custom application software to work with Microsoft SharePoint, design a company-wide security strategy that encompasses portal solutions, and provide maintenance and Call Center support.

  • The most recent edition of Microsoft Dynamics NAV ERP includes several new features such as specialized Role Centers, enhanced management information and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts can provide software development, integration and debugging support to enable you to get the most from MS Dynamics NAV. Progentís consultants can assist you to integrate MS Dynamics NAV ERP software to additional services and programs. In addition, Progent can help your organization to design and utilize data warehouses so you can enhance your understanding of your operations, attract additional clients, expand your marketing campaigns, and form productive alliances.

  • Progentís affordable Offsite System Center Data Protection Manager Backup Service combines the power of Data Protection Manager with the world-class security and availability features of the QTS colocation center to deliver continual, transparent backup for as much as 2.5 Terabytes of data from one or more of your Windows-powered servers. Progent's managed service package includes all configuration, support, and monitoring required for a comprehensive offsite data backup solution.

  • The Helpdesk support delivery structure used by Progent's Technical Response Center gives small and midsize organizations an affordable alternative to dependence on independent consultants by offering in-depth technical knowledge shared by all engineering groups, optional round-the-clock access to emergency assistance, escalation capability to appropriate experts for handling the most difficult problems, support consistency and dependability, prompt follow through enforced by veteran service administrators, a variety of easy-to-use techniques for requesting support jobs, plus excellent process transparency enabled by trouble ticket tracking and available via a web-based portal.

  • Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco SRST solutions for high availability.

  • Progent's Microsoft certified Windows 7 upgrade engineers can assist you to manage and troubleshoot Microsoft Windows 7 PCs. Progent's consultants can also help you to assess the potential business benefits of moving to Windows 8.1 or Windows 10. If it makes sense for your business to migrate, Progent's Windows 8 upgrade engineers and Windows 10 deployment consultants can help your IT organization to design and execute a smooth migration to a more current version of Windows.

  • Progent can provide easy, quick, and economical access to Cisco CCIE support professionals. CCIEs are elite network experts who earn this prestigious certification only as a result of intense testing by Cisco. CCIEs can handle even the most complicated issues surrounding network planning, setup, troubleshooting, and support. Progentís CCIE consultants work intimately with Cisco in-house staff in identifying issues with Cisco's IOS software and developing workarounds or obtaining patches to resolve problems. Progent offers quick access to a CCIE by phone so you are able to receive immediate help for complex network problems that are impacting business efficiency but are outside the expertise of your local IT support providers.

  • Progent's Microsoft Azure cloud planning and integration consultants can help you with any stage of Microsoft Azure migration including requirements analysis, readiness evaluation, system design, pre-production testing, implementation, automated management, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help your IT staff to configure and troubleshoot firewall appliances and VPN connections so your clients can securely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you set up key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to create a hybrid ecosystem that transparently combines physical datacenters with Azure-based services.

  • Progent's data loss prevention consultants and data leakage protection consultants can help organizations to configure Progent's Email Guard Security Gateway to enforce specified content security policies for scanning the content of outbound email messages and attachments and preventing the transmission of confidential or inappropriate information or spam-like messages. Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and stay in compliance with industry privacy standards and government mandates like HIPPA, Sarbanes-Oxley and PCI DSS.

  • Exchange Server 2010 is full of features that enable businesses to retire outdated PBX systems with digital telephony. Improvements in Microsoft Exchange 2010 in this field include voice-to-character preview for quickly searching your stored voice mail instead of listening to every call, digital attendants to greet callers and help them to navigate your voice mail menus, programmable call answering procedures to transfer or filter calls based on ID or contact data, and text notifications about unanswered calls or messages. Progent's Microsoft Exchange 2010 experts can assist your company to evaluate the cost advantages and engineering risks of replacing your existing PBX solution with a voice mail system powered by Microsoft Exchange Server 2010, design and deploy Microsoft Exchange Server 2010 with unified messaging functionality, and deliver continuing remote technical support and management expertise to accelerate your payback for implementing Exchange Server 2010's voice messaging solution.

  • The failover cluster feature set built into the most recent versions of MS Windows Server has been radically re-engineered to streamline the installation, setup, and maintenance of clusters and to offer improved levels of network availability, protection, performance, and flexibility. New or improved capabilities include automated cluster verification, easier setup and deployment, unified cluster administration, new cluster architecture for maximum uptime, hardened protection and quorum structure, minimization of failure points, more disk and RAM capacity, improvements for multi-site clusters, and live migration support for Hyper-V virtual machines. Progent's Microsoft-certified cluster technology experts can help you assess the advantages of Windows clustering, plan and execute an installation, educate your network support staff to administer your cluster environment, deliver ongoing consulting and support services, and produce and test a disaster recovery plan.

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If your small business is in Marin County and you require computer help, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 415-526-1400 or visit Contact Progent.

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