Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Progent's information technology support services for small and mid-size businesses in the San Rafael area are focused on customers who need immediate and affordable assistance for system dependability, security, productivity, manageability, or recovery. The following short selection of Progent's consulting support services and practice areas will provide an idea of the ways Progent's team can assist your company to enhance the competitive value of your information network.



  • Progent's virtual server hosting outsourcing provides comprehensive hosting of a small organization's servers in a solution that delivers the highest degree of availability and expandability and is also easy to migrate to another host. Progent's virtual hosting services are based on mature virtualization architectures that enable small businesses with mixed- platform environments to economize dramatically on the expense of capital investments, infrastructure support, and IT administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.

  • Based in Northern California, Progent provides Microsoft technology consultingonsite troubleshooting, office network outsourcing and IT consulting services to companies in Northern California and in larger cities across the U.S. Progent's engineers can also deliver high-level remote IT consulting, network monitoring, and emergency troubleshooting in order to cut expenses and minimize productivity loss for companies nationwide.

  • Progent's founder and chief technologist, Les Kent, was the system architect for a Microsoft Windows network application that received the honor of Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year high-tech industry veteran, has been responsible for the system architecture and successful implementation of hundreds of state-of-the-art small business solutions using Microsoft technologies.

  • Progent's disaster recovery experts can help you create a disaster recovery plan in case of a total system outage. Progent can help you develop a comprehensive disaster recovery plan that includes periodic disaster recovery evaluations and drills so that if a catastrophic failure happens, you reduce network downtime. Progent's Microsoft and Cisco-authorized engineers can also help your company to build an affordable, zero-downtime system solution that takes into account reliability issues covering a wide array of network technologies and processes. Progent's business continuity specialists can help you to prepare for the broader issues related to keeping your business running following a disaster by addressing not just information technology issues but other issues such as alerting critical staff members, locating alternate work space, accessing emergency vehicles, hiring temporary employees, and submitting regulatory reports.

  • Progent can provide the services of an accredited video conferencing consultant with expertise integrating products from the major telepresence vendors including Cisco/TANDBERG, Polycom, and LifeSize and can help your company to design, configure, expand, or troubleshoot a telepresence environment that preserves your investment and optimizes the strategic value of your information network. Progent can also provide the expertise of infrastructure consultants able to help businesses of any size to build and maintain a communications network that delivers the performance, reliability, security, and expandability you need to support your telepresence environment.

  • Progent's economical extended hours remote support program provides clients 24x7 access to remote support from Progent's TRC. Support services available outside standard work hours include resolving problems with Windows servers, MS Windows desktop support, help with MS Office programs, system backup and recovery, and basic routing and switching support for Cisco technology.

  • Progent's Microsoft Exchange 2016 experts and Exchange 2013 consultants can deliver low-cost online and onsite support to implement your upgrade to Microsoft Exchange Server 2016 or Microsoft Exchange Server 2013, generate extensive documentation of your upgraded email system, educate your IT team and users to get them ramped up rapidly on Exchange 2016 or Exchange 2013, and offer continuing administrative services and engineering help.

  • Progent's Juniper-authorized NetScreen consultants can assist you to configure and optimize NetScreen 5000 series routers, migrate from older NetScreen products to more current Juniper technologies, and troubleshoot infrastructure issues in Juniper-only or mixed-technology environments.

  • Progent’s Wireless Site Survey makes it easy to design and implement a WiFi wireless LAN customized for your environment, providing you a wireless solution that has the coverage, performance, load-handling capability, QoS, security, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service. Progent’s onsite survey features physical inspection, spectrum and data protection audits of your existing WLAN, analysis of your site's floor plans, measuring for radio frequency contention, RF propagation modeling, selection of the best placement for client-requested Wireless APs such as Aironet APs, Cisco Meraki access points and Apple AirPort devices, and a comprehensive document describing a new wireless network.

  • Progent's Experts Team offers in-depth support in specialized software areas, enabling you to craft fast, affordable and comprehensive network solutions that address the specific requirements of your business. Progent's applications consultants can assist your company to benefit from Microsoft's major business packages by offering a range of services such as Microsoft Dynamics AX (Axapta) ERP Software consulting, Microsoft Dynamics GP/Great Plains Accounting Software education and programming, Microsoft Dynamics NAV (Navision) Business Management Software integration, Microsoft Dynamics SL (Solomon) Business Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) configuration.

  • Progent's consulting services for high availability networking for small companies provide Microsoft and Cisco-certified consulting experts who can show you how to build a robust network that includes key technologies and processes for mission critical applications. Progent’s consulting professionals can assist you to configure a system architecture with features such as high-availability Internet connections, network load balancing, fault tolerant data centers, high-availability interoffice connectivity, and fault tolerant multi-site networks. Progent also help your company to define a disaster recovery plan and to implement and validate mechanisms that provide rapid, fail-safe business continuity.

  • Progent has provided remote technical support help to companies in each state in the U.S. Many of these clients have expressed their appreciation to Progent in the form of testimonials to the quality of Progent's support personnel. Take a look at Progent's customer testimonials to see what people have said about the high level of Progent's IT services.

  • Progent has extensive experience delivering a broad range of online IT consulting and urgent troubleshooting services to local governments and schools across the U.S. Progent is one of the industry’s pioneers in delivering advanced online IT consulting and has provided IT solutions to clients in every state. (Refer to Progent's client testimonials.) Progent's online IT support for local governments eliminates travel costs and resolves problems more quickly than onsite service calls.



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If your small business is in Marin County and you need technical support, information technology outsourcing, or high-level expertise from a certified Progent professional, call 415-526-1400 or visit Contact Progent.
















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