Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Progent's IT support services for small companies in the Santa Cruz area are focused on clients who need immediate and economical assistance with system dependability, protection, efficiency, administration, or repair. The following short list of Progent's engineering support options and technical experience should provide an idea of the ways Progent's team can help your company to increase the competitive value of your information system.



  • Progent can provide remote or on-premises access to a certified CCIE consultant to help you to plan, install, manage and troubleshoot converged communications networks built on Cisco Unified Communication products in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting organizations of all sizes to create collaboration ecosystems by delivering expert services such as Cisco Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, Voice over IP and video phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's entire portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Unity Connection, Unified Contact Center Express, and Unified Mobility.

  • Progent has extensive experience providing a full-spectrum of remote IT support and urgent troubleshooting services to local governments and schools across the United States. Progent is one of the industry’s pioneers in providing advanced remote network support and has provided network support to organizations in all 50 states. (Check out Progent's client testimonials.) Progent's online information technology support for local governments eliminates travel expenses and solves issues more quickly than onsite support.

  • Progent's Microsoft-certified Active Directory consultants have broad experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, damaged Active Directory objects, clean-up of evaluation software configuration objects in on-line Active Directory environment, and restoration of failed setups of AD and AD-integrated software. Progent is also experienced in using advanced Active Directory tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address key areas such as Active Directory naming standards, hierarchical structure, IT management structure, utilization and structure of group policy objects, plus security and monitoring definitions. Progent can also evaluate the implications of server and service implementations on capability and performance. Progent can assist businesses to design and implement deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

  • Progent's data loss prevention consultants and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content security policies for monitoring the content of outbound email messages and attachments and preventing users from sending confidential or inappropriate data or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and keep in compliance with industry security standards and government mandates like HIPPA, Sarbanes-Oxley and PCI DSS. Learn about Progent's complete ProSight line of low-cost managed services for small and medium-size businesses

  • Progent's affordable extended hours online technical support program offers clients round-the-clock availability of remote support from Progent's TRC. Support services offered beyond regular business hours include fixing problems with Microsoft-based server products, Windows desktop troubleshooting, help with MS Office applications, network and system backup and recovery, and fundamental routing and switching support for Cisco technology.

  • Progent's Azure planning and integration experts can assist you with any stage of Microsoft Azure migration such as needs analysis, prerequisites evaluation, solution design, pre-production testing, implementation, automated management, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to configure and debug firewall appliances and VPN tunnels so that your users can safely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid environment that seamlessly combines physical datacenters with Azure-based resources.

  • In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers companies expert support for products from other major Firewall and VPN vendors including Checkpoint Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec-Raptor. Progent can show you how to create a detailed security plan and select the right products from multiple vendors to achieve your security goals while sticking within your budget limits.

  • Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have more than 15 years of experience planning, deploying, optimizing and troubleshooting SCOM environments and offer organizations of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or onsite technical support to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to migrate smoothly from SCOM 2012 to Operations Manager 2016.

  • Progent's Cisco IP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously named CallManager, or with Cisco Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, integrating SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

  • System Center 2016 delivers major enhancements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Progent's Microsoft-certified Windows 10 planning and migration experts can help organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Online and on-premises assessment and migration services for Microsoft Windows 10 offered by Progent include Return on Investment analysis, project supervision, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined provisioning and administration, network infrastructure design, Wi-Fi support, business continuity planning, webinar training for IT support personnel and users, and ongoing Call Center support services.

  • Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices running throughout multiple venues with thousands of access points can be remotely configured and managed using free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, debugging, monitoring, and reporting. Progent can provide the skills of veteran wireless professionals who can assist you to determine the value of Ubiquiti’s UniFi products for your environment and assist you to design, install, manage, and troubleshoot your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

  • Progent's Microsoft-certified SharePoint 2013 developers, SharePoint 2010 specialists and SharePoint 2007 experts can show you how to rationalize the economic case for deploying the current version of SharePoint Portal Server, consult with you on the most sensible edition of Microsoft SharePoint for your application, offer setup and deployment services, help you to set up MS SQL Server as a supporting DBM, optimize your network integrity, integrate your off-the-shelf and customized application programs to operate with SharePoint, design a comprehensive security strategy that incorporates portal technology, and provide maintenance and Help Desk Call Center support.



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If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you are looking for technical assistance, information technology outsourcing, or high-level expertise from a Progent consultant, call 831-600-4300 or visit Contact Progent.
















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