Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Progent's certified professionals knows how to provide a wide array of engineering and technical support help for IT systems powered by any combination of Microsoft, Cisco, Apple Mac, and Linux platforms. Network support services available to small organizations in the city of Santa Cruz by Progent's staff of seasoned consulting professionals include:



  • Load balancing your servers increases performance and offers redundancy by working around failed servers in a load-balanced array. Progent's load balancing engineering services address a wide array of high-availability load balancing solutions including system load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching technology such as Cisco Content Engine. High availability load balancing vendors for which Progent can provide consulting services include Windows 2008 Server R2 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.

  • Progent offers enterprise customers online or onsite NetApp SAN consulting services for NetApp's entire line of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN environments efficiently following leading practices.

  • Progent's Juniper Networks-authorized network consultants can assist you to design and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued devices to current releases. Progent's Junos OS engineers can provide support for Juniper's premiere network operating system to help you to streamline the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations manage networks that incorporate a combination of Juniper's software platforms.

  • Progent offers the services of an accredited video conferencing and telepresence consultant with expertise integrating products from the major telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to design, install, expand, or troubleshoot a telepresence solution that preserves your current investment and optimizes the strategic value of your information network. Progent can also provide the services of infrastructure consultants able to help businesses of all sizes to build and maintain a communications network that provides the performance, dependability, protection, and scalability required to support your video conferencing/telepresence environment.

  • Progent's certified Microsoft Project experts offer comprehensive remote and on-premises support services for Microsoft Project Server and Project Online as well as for Microsoft platforms that integrate in conjunction with Project and Project Online. Services offered by Progent include Microsoft Project Server integration, SharePoint 2013 migration planning and development, SharePoint 2010 design and deployment, SQL Server 2016 migration, Microsoft SQL Server 2014 migration, Microsoft SQL Server 2012 management, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 management, Office Excel and Office 365 Excel application support, plus PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network engineers to help your company to enhance your infrastructure to support local, branch office, home-based, and mobile workers so that they can utilize Project Server to collaborate securely and productively. Progent's security consultants can assist your IT team to adopt and police security policies that safeguard important project information without interfering with the productive sharing of authorized data.

  • Progent has written a white paper that summarizes the benefits businesses of all sizes can derive from outsourcing or co-sourcing network consulting from Progent. Progent's Information Technology Outsourcing and Co-sourcing white paper describes Progent's unique service delivery model for network support that can range from router configuration to advanced application development. The white paper also explains ways that Progent's outsourcing services can help clients to reduce expenses, accelerate productivity, and increase the value of their information system. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing Network Support from Progent.

  • Progent's Cisco IP phone and video IP phone consultants can assist you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, originally known as CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking capability, and creating Cisco UCS server clustering and Cisco SRST solutions for survivability.

  • The accumulated service documentation created for your organization by Progent help you avoid becoming dependent on a single consultant. Progent's detailed reports of support services makes it possible for one Progent team member to resume where another left off while reducing time lost getting familiar with your network environment. Detailed service reports also give your in-house technical staff greater understanding of major technical issues surrounding your system and offer insight into how to prepare for and solve problems in the future. Because of this, Progent's service documentation are a vital facet of Progent's philosophy of knowledge transfer to clients. An additional advantage of Progent's service documentation policy is that your enterprise can more sensibly build up an in-house IT support organization if and when it appears to be more cost effective to do so. Alternatively, good service reporting enables you to move to a new IT services organization if you grow unhappy with Progent's service.

  • Progent's founder and chief technologist, Les Kent, was the architect for a Microsoft Windows network solution that received the honor of Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year high-tech industry veteran, has been responsible for the creation and implementation of hundreds of state-of-the-art small business solutions using Microsoft and Cisco technologies.

    Microsoft Exchange 2013 includes significant enhancements to the functionality of Microsoft Exchange Server 2010 and introduces important new features plus a revamped structure. These enhancements affect key IT areas including ease of administration, availability, security and compliance, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you understand the potential business benefits of migrating to Exchange 2013, design a cost-effective validation and rollout plan, and educate your IT team to maintain your Exchange 2013 solution. Progent also offers affordable online consulting and management for Microsoft Exchange Server 2013.

    Progent's MS Exchange Server 2016 migration consultants can help your business in all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

  • Progent can provide the support of certified SQL Server 2012 consultants as well as experienced database application programmers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified data security consultants to help you to support SQL Server 2012 or carry out a smooth upgrade to SQL Server 2016.



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If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you need computer assistance, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.
















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