Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Progent's Network Support Services at a Glance
Our Information Technology Support services are geared towards small and midsize businesses that require rapid and affordable assistance for network reliability, protection, performance, or support. The following abbreviated list of professional services and technical expertise will give you an idea of ways in which Progent can assist you to increase the business value of your computer environment.

• Deploying Microsoft Operations Manager can be a challenge. With over 5 years of experience with MOM deployments, Progent's technical team members can help you choose appropriate Operations Manager components, deploy and configure MOM, and create customized rules, scripts, reports and alerts for your enterprise. Progent can also document MOM's server monitoring policies and procedures. You can outsource alert response to Progent's Microsoft-certified technical team. With years of network management experience, these IT experts can also act quickly on the alerts generated by MOM to keep mission-critical systems running smoothly. By analyzing trend analytics and responding efficiently to notifications, Progent can solve emerging problems before they cause disruption or fix critical issues as soon as they occur. In most cases, Progent can solve issues remotely, reducing time and expense. For severe issues requiring onsite support, Progent can quickly, send a field engineer to the location of any small business in Northern California.
  
  
• Progent's disaster recovery consulting experts can help you design recovery plans, design a fault-tolerant network infrastructure, and conduct realistic outage exercises.
  
  
• ERP and MRP applications supported by Progent include Microsoft Business Solutions-Axapta Software, Microsoft Business Solutions–Microsoft Dynamics NAV, Microsoft Business Solutions–Retail Management System, and Microsoft Business Solutions-Microsoft Dynamics SL., Macola ERP by Exact Software, MAS 90 ERP by Sage Software (Best Software), and QuickBooks Enterprise Edition by Intuit.
  
  
• Whether it involves architecting IT infrastructure, setting up or outsourcing a Help Desk, rolling out a new email system, or building an on-line business application, outsourcing your IT system support services can contain costs and risks, allowing IT service expenses to expand in a more linear and controlled fashion than is possible by growing a big, all-purpose in-house information technology team.
  
  
• Progent can help you tailor your Word environment to leverage the newest version, Microsoft Word 2003, which includes significant enhancements in information management, collaboration, and mail merge functions. A Word 2007 and 2003 consulting, professional from Progent's Experts Team can help you utilize Word's powerful capabilities into the workflow of your organization, assist with creating templates and building macros.
  
  
• Progent can help you with architecting, deploying, managing and troubleshooting advanced network environments based on Microsoft Windows Server 2003, and can help your migration from Windows Server 2000 or from mixed platform environments. Progent's migration, integration, update, support, and custom applications services include planning and system design, setup and deployment.
  
  
• There are over 75 mission-critical class Internet Data Centers in Northern California, and Progent's Enterprise Data Center consulting experts can enhance your network's redundancy and performance by helping you choose a Data Center that meets the particular requirements of your company, including geographic location, size, communications, budget, and value-added features and services.
  
  
• Progent's popular enterprise consulting include evaluation, piloting, deploying and troubleshooting Microsoft-based technologies, including complex Active Directory configurations, Exchange Server 2003, SMS 2003 and SQL Server 2005. Progent can also setup and support system and server management utilities such as Microsoft Operations Manager. For migrations to Windows XP, Windows Server 2003, Exchange 2007 Server, or Microsoft Exchange, Progent can assist with project planning and can also provide local assistance in deployment at sites in Northern California. Progent can help large enterprises fix chronic IT issues impacting the stability or performance of multi-vendor computer networks, and Progent has broad experience assisting enterprises create a comprehensive security structure that incorporates the latest technology from Microsoft and Cisco and adheres to industry best practices. Progent offers project management expertise for complex large-scale deployments, and especially for significant infrastructure upgrades or migrations to or within the Microsoft family of IT solutions.
  
  
• Progent provide support for Enterprise Resource Planning solutions through application experts who can support Microsoft Business Solutions, applications from other suppliers, and legacy applications that provide financials, ERP, Manufacturing Resource Planning, project accounting, supply chain management, plus management systems for human resources, sales and marketing, retail, and distribution.
  
  
• Progent's security consultants have extensive field experience installing and supporting VPN equipment from multiple vendors and can help you create an intelligent security solution and then implement, administer and support it. In addition, Progent's CISSP staff members and CISM team members can advise you about how to integrate security into your business processes.
  
  
• Progent's security consulting services include complete security evaluation, disaster recovery, anti-virus protection and deletion, anti-spam filtering, firewall appliance, Internet provider relationships, data protection strategy definition, and establishing a foundation for secure commerce.
  
  
• Progent's experience with wireless communications — which include Blackberry, 802.11a/b/g WiFi — gives your company access to a skilled support team, in order to create an environment for seamless telecommuting, mobile applications, and ad hoc networking.
  
  
• Progent can help you design, justify and implement a plan to complete a migration to Windows Server 2003 from Windows 2000. For small businesses and mid-sized businesses in Northern California, Progent's Microsoft-certified consultants offer computer help and IT consulting services for the entire family of Microsoft Enterprise Servers, Microsoft Windows 2003, and Microsoft enterprise applications. Progent's migration, installation, update, support, and custom applications development services include architecture and system design, configuration and deployment.
  
  
  
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If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you are looking for computer help, information technology outsourcing, or advanced services from a certified Progent expert:

Call 831-600-4300 or send email to information@progent.com