Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Progent's experts can deliver a broad array of consulting and support help for information systems based on any combination of Windows, Cisco, Apple, and Linux platforms. Network services offered to small businesses in the city of Santa Cruz by Progent's staff of Microsoft Gold technical experts include:



  • Progentís Microsoft certified professionals can offer organizations of all sizes advanced MS SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the speedy development of enterprise-grade business applications that can give your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering expertise, support and troubleshooting services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT network. Progent can also help your company to carry out a cost-effective move to Microsoft SQL Server 2016 or an upgrade to SQL Server 2014 from legacy versions of Microsoft SQL Server or from different RDBMS platforms.

    Progent's Office Access consultants offer economical remote support for all releases of Microsoft Office Access including desktop and browser-based versions and offers expert assistance for application development, database migration, performance tuning, report design, and troubleshooting. Progent also can provide custom webinar classes for Access programming and database management.

  • Features of Progent's Information Technology support packages include system assessment to make sure that your environment meets professional standards of security and remote access, 24 x 7 network monitoring using Operations Manager to anticipate issues before they disrupt your business, optional Help Desk Services from Progent's consulting experts, security audit to help guard your network from malicious attack, installation of Service Packs and security updates for servers and software, savings on Progentís remote support services, and access to Progentís group of Microsoft and Cisco-certified network engineers and technicians.

  • Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a converged voicemail system that promotes productive collaboration by offering flexible set of alternatives for accessing calls and messages within an environment that is easy to deploy and manage. Cisco Unity Connection lets you read and manage voice messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting functions for small to medium businesses (SMBs) and corporate branch locations with up to 500 users. Progent's Cisco-qualified CCIE network consultants can provide Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your voice messaging solution delivers the highest possible business advantage.

  • Progent uses a team approach to computer network problem support. By leveraging years of experience from Progent's Microsoft and Cisco-certified experts, Progent can quickly and cost effectively resolve even the most troublesome network issues. Working with hundreds of companies and performing thousands of complex support and integration projects every year gives Progent a unique perspective on which approaches are the most efficient and which methods don't work.

  • Progent's most popular enterprise consulting services include design, piloting, setting up and troubleshooting networks based on Microsoft products by providing services including complex Active Directory design, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, MS SQL Server application programming, and Oracle database administration consulting and application development. Progent can also assist large organizations with System Center Operations Manager (SCOM) customization and support for automated network monitoring. For Windows 8.1 expertise, Windows 10 planning and migration support services, and Exchange Server 2013 migrations, Progent can help with project planning and also offers on-premises assistance in installation at branch offices in larger metropolitan areas throughout the United States. Progent's large group of Cisco CCIE network support experts can assist large businesses to troubleshoot chronic connectivity problems affecting the reliability or responsiveness of mixed-platform networks. Progent's GIAC, CISSP, and CISA certified security engineers can provide an independent and complete network security assessments to help large organizations meet mandated security requirements.

  • Microsoft Windows Server 2008 R2 is an important step forward in making information networks more protected and fault tolerant, simpler to virtualize and manage, higher performing, and able to provide an improved environment for web hosting and development. Progent's Microsoft Gold-certified Windows 2008 consultants can assist your business get the most from the enhancements incorporated into Windows Server 2008 R2 by providing Microsoft-certified consulting, troubleshooting, training, staffing, network monitoring, and security engineering services. Progent can also help you to prepare for and execute a smooth migration to Microsoft Windows Server 2012 R2. If you are planning on creating a hybrid network model that integrates local resources with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

  • VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.

  • Progent's group of network consulting experts can help large organizations to plan, install, and support major rollouts of key Microsoft technologies by offering support such as Microsoft Active Directory configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 configuration, Microsoft Skype for Business Server migration support and Microsoft Lync Server 2013 management, plus Microsoft SQL Server 2016 integration and SQL Server 2014 programming. Progent has worked with some of the world's largest companies to integrate technology based on Microsoft servers and can provide branch office support for enterprises with local offices in Northern California or major cities throughout the United States.

  • Progent offers online classes for a range of desktop software including Excel, Word, Publisher, Outlook, Microsoft Dynamics GP (Great Plains), Acrobat Writer, Adobe Photoshop, Crystal Reports, Windows 8 and Windows 10. Live online instruction provides the advantages of traditional in-person sessions, such as instant interaction between students and teachers, but eliminates the expenses of travel and the challenge of attempting to accommodate the availability of teachers and students.

  • Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST systems for survivability.



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If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you are in need of computer support, IT outsourcing, or advanced services from a Progent engineer, call 831-600-4300 or visit Contact Progent.
















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