Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Progent's experts can deliver a wide range of consulting and support assistance for computer systems based on any combination of Microsoft, Cisco, Apple, and Linux/UNIX technologies. Services offered to small and mid-size businesses in the Santa Cruz vicinity by Progent's team of Microsoft and Cisco certified technical professionals include:



  • Windows Server Essentials is an affordable, versatile OS that allows small businesses to transition from the older physical on-premises datacenter to the contemporary hybrid computing paradigm that includes local and virtualized cloud-hosted resources. Progent's Microsoft-certified Windows Server Essentials consulting experts offer cost-effective remote consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of moving to Windows Server Essentials and implementing a hybrid local/cloud model for your network ecosystem. Progent offers full-service project management support so you can plan and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. Progent also offers ongoing consulting, technical support, and customized training. (Learn about Progent's Office 365 integration with on-premises Exchange deployments and Azure cloud integration consulting services.)

  • Progent's Citrix desktop virtualization experts can assist your business to plan, implement, administer, and troubleshoot a virtualized Windows application delivery and management system by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can show you how to enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can assist your organization to manage and support an off-site datacenter that offers high uptime, enhanced security, and rapid recovery. Progent can also help you with other virtualization solutions from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V integration.

  • Progent provides full and meaningful reports of all support work to make sure customers do not feel like a hostage to their support company. Progent sends e-mail accounts of services shortly after completion of each support task, and also encloses a printed copy along with monthly invoices. Comprehensive network support documentation makes it easier for customers to transfer to a different service provider or take on more support responsibilities in house. Complete support reporting also provides IT managers the visibility needed to determine the value of maintenance services and develop more realistic network expense projections.

  • There are several hundred world-class Internet Data Centers in Northern California and larger cities throughout the U.S., and Progent's colocation consulting professionals can enhance your network's redundancy and performance by helping you choose a colocation facility that addresses the particular needs of your business including geographic location, space, connectivity, affordability, and extra additional features and services. Progentís colocation center IT services are intended for companies with equipment located at colo hosting facilities and in need of timely in-person service at the collocation site plus remote help from Microsoft and Cisco qualified professionals. Progent provides a variety of collocation center consulting services such as network topology analysis, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications networking, development and deployment of zero-downtime configurations, defining and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server cluster configurations.

  • Progent's Microsoft-certified consultants offers online or in-person support to assist organizations of all sizes to plan, deploy, administer, and repair a backup system built around System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager consultants can assist you to upgrade from older versions of SCDPM or from another backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing especially challenging problems, or full project management support. In addition, Progent's Data Protection Manager 2016 (DPM 2016) migration consulting experts can assist you to plan and implement an efficient upgrade from Data Protection Manager 2012 to SCDPM 2016 so you can take advantage of close integration with Windows 2016.

  • Progentís 64-bit migration support specialists can help your organization to update your servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist your company to understand the costs and benefits of migrating to 64-bit processing, plan a cost-effective upgrade process that minimizes business disruptions, and deliver responsive remote support to assist your organization to install 64-bit operating systems and applications on your existing computers. Progent's Microsoft-certified engineers can help your company to install the 64-bit editions of Microsoft products such as Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.

  • Progent's Cisco Meraki wireless AP consultants provide remote and on-premises support services to help organizations of all sizes to plan, install, manage, expand or repair Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a cohesive network infrastructure that delivers identical connectivity, responsiveness, security, ease of management and uptime for wired and wireless users regardless of their mobility or device. (Refer to Meraki switches consulting and troubleshooting services.)

  • Progent's Office and Office 365 consultants can help businesses of any size to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive solution that provides fast ROI and enables improved business results. Progent can help you to interface Office or Office 365 applications with each other and with other key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility problems with various releases of Microsoft Office and can provide customized online Office and Office 365 training to individuals or teams.

  • Microsoft System Center 2016 delivers important improvements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Progent employs a collaborative model for problem escalation, making it possible to solve even the most challenging technical issues that can appear from time to time. By leveraging 100s of man-years of background from Progent's Microsoft and Cisco-qualified technical team members, Progent can rapidly and affordably fix issues that would stymie most computer support companies. Working with thousands of clients on installation and integration tasks annually gives Progent a well-grounded understanding on what techniques work and which do not in resolving IT issues.

  • Progent's certified Microsoft Project Server and Project Online consultants offer advanced support in implementing and managing all versions of Microsoft Office Project and can provide a broad variety of affordable online support services based on industry leading practices to assist businesses of any size to get all the advantages of this leading project management solution. Consulting support offered by Progent include system design, software configuration and migration, setting up safe file and status sharing among local and remote or mobile users, network optimization, and specialized online training classes.

  • The failover server cluster feature set built into the most recent releases of Windows Server is radically redesigned to simplify the installation, setup, and management of clusters and to provide improved levels of network dependability, protection, performance, and versatility. New or improved capabilities include automated cluster Validation, easier setup and installation, unified cluster management, new cluster architecture for maximum uptime, better security and quorum models, minimization of failure points, more disk and memory capacity, improvements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified cluster technology experts can assist you assess the advantages of Windows clustering, design and implement a deployment, educate your network support staff to administer your failover clusters, provide continuing consulting and support services, and produce and test a business continuity procedure. Progent's Windows Server 2016 disaster recovery consultants can help you you to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure public cloud.

  • ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.



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If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you are in need of technical help, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.
















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