Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Progent's computer consulting for small organizations in the Santa Cruz neighborhood are focused on clients who need fast and affordable assistance for network reliability, security, efficiency, administration, or repair. This brief selection of Progent's engineering support options and practice areas will give you an idea of how Progent's team can help your company to enhance the competitive value of your information network.



  • Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall.

  • Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout strategies, tune your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management, team, develop a corporate-wide security plan, automate IT management, assist with application development, and generate and test a DR/BC plan.

    Progent's Technical Response Center (TRC) is committed to delivering the best level of online network support services offered anywhere for both emergency and non-critical issues. For emergency issues that affect multiple users, key people, or a mission-critical program, the Technical Response Center can engage within an hour. For non-critical problems, the TRC will respond in two hours or less. Under any circumstance, your ticket will be created promptly and accurately, you will receive a confirmation from the ticketing system, and the TRC will get in touch with you regarding every corrected issue to make sure you are comfortable with the results and willing to close out the ticket. Learn more details concerning Progent's TRC Customer Commitment.

  • The extensible architecture of Microsoft Dynamics GP (Great Plains) makes it easier to create custom Dynamics GP/Great Plains applications that offer all of the basic functionality of popular Microsoft Dynamics GP components but also meet the individualized needs of your company. With the help of to the Modifier with Microsoft Visual Basic for Applications, developers can work with the most widely used customization environment in the industry to tailor Microsoft Dynamics GP information views, add or modify business logic, customize forms, or exploit integration with Office and Office 365 applications. Progent's experience with Microsoft .NET support, Microsoft SQL Server 2016 integration and SQL Server 2014 programming, and development background with Visual Basic, Visual Studio, Continuum and other developer tools make it possible to implement customized mission-critical applications and web commerce solutions that integrate seamlessly with Microsoft Dynamics GP.

  • Load balancing of multiple servers enhances throughput and provides redundancy by side stepping crashed servers in a load-balanced array. Progent's load balancing support services cover a broad assortment of high-availability load balancing technologies including network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery products including Cisco Content Engine. Non-stop load balancing vendors for which Progent can provide consulting services include Windows 2008 Server R2 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

    Progent's MS Exchange 2016 Server consultants can assist your business in all facets of your migration to Exchange 2016 including designing HA architecture for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your VMs, databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

  • Progent is experienced in the architecture, setup, and integration of cohesive computer networks by combining advanced technology from a variety of top hardware and software companies. Services available from Progent include Microsoft technology support services, Cisco network infrastructure engineering, help with Apple Mac OS X and Apple IOS platforms, Linux integration, RIM BlackBerry and other smartphone management, VMware server virtualization expertise, Oracle database administration and application development services, Citrix XenApp consulting, and Juniper Networks firewall configuration..

  • Progent's Virtual Help Desk services are a seamless extension of your internal IT support organization. Virtual Help Desk can include advanced call center services such as a dedicated phone number with customer-specific greeting. Progent can also rout calls automatically to staff members who are specifically provisioned and trained to handle your needs. In addition, Progent's Help Desk professionals can use trouble tickets with any customer trouble ticket software for transparent integration with your internal support services organization. Benefits of Progent's Virtual Network Support Help Desk Call Center services include professional Microsoft Help Desk Call Center expertise the minute you call, seamless extension of your internal resources, comprehensive help for urgent client issues, and by-the-minute billing.

  • Progentís affordable Offsite System Center Data Protection Manager Backup Service combines the power of Microsoft Data Protection Manager with the state-of-the-art security and availability features of the QTS data center to deliver ongoing, transparent backup for up to 2.5TB of critical data from one or several of your Windows servers. Progent's managed service offering includes all setup, support, and monitoring needed for a comprehensive offsite backup system.

  • Progent's Microsoft-certified consultants offers remote or onsite expertise to help organizations of any size to plan, implement, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager consultants can assist you to upgrade from earlier releases of SCDPM or from another backup platform, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid environments. Progent offers occasional support for fixing especially stubborn problems, or comprehensive project management support. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

  • Progent's iPhone and iPad integration consultants can provide cost-effective online consulting to help you to design, deploy, and troubleshoot any aspect of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you get past occasional technical roadblocks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a highly available, secure and scalable infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the strategic value of your IT network.

  • Progent's Microsoft Exchange hosting support services provide an enterprise-class data center with backed-up electrical and environmental control systems, 24x7 site security and operations center, plus failover connections to tier-1 Internet service companies. Hosted Exchange servers are set up as virtualized machines for service continuity, smooth expandability, and fast recovery. Progent's services include complete incorporation with your business network, access to mobile communication devices, automated monitoring of performance and security, spam protection, patch and revision control, Help Desk support, daily backup, and comprehensive email administration support.

  • Features of Progent's Information Technology outsource packages include network assessment to make sure that your environment complies with industry standards of security and remote connectivity, 24x7 network monitoring based on Microsoft System Center Operations Manager to identify issues before they disrupt your business, optional Contact Center support services from Progent's consulting experts, security auditing to help guard your network from malicious attack, addition of Service Packs and security patches for servers and applications, savings on Progentís remote support services, and access to Progentís group of Microsoft-certified network engineers and service specialists.



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If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you are looking for technical support, IT outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 831-600-4300 or visit Contact Progent.
















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