Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Progent's certified professionals knows how to deliver a broad array of consulting and technical support help for IT systems powered by any combination of Windows, Cisco, Apple, or Linux platforms. Services available to small and mid-size organizations in the Santa Cruz area by Progent's staff of Microsoft Gold technical experts include:

  • Progent's Virtual Help Desk Call Center services are a seamless expansion of your internal IT support organization. This can include advanced call center services such as a special phone number with customer-specific greeting. Progent will also rout calls automatically to staff members who are specially provisioned and trained to handle your account. Also, Progent's Help Desk Call Center staff can use trouble tickets with any customer trouble ticket system for transparent integration with your in-house network services organization. Benefits of Progent's Virtual Network Support Help Desk Call Center services include high-end Microsoft Help Desk expertise the moment you call, transparent expansion of your in-house resources, comprehensive support for critical client problems, and per-minute billing.

  • ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn about Progent's entire ProSight portfolio of value-priced outsourced network management services for small and mid-size businesses

  • Microsoft Windows Server 2008 R2 represents a major step forward in making information systems more protected and fault tolerant, easier to virtualize and manage, higher performing, and able to offer an improved environment for web hosting and development. Progent's Microsoft-certified Windows Server 2008 consultants can help your company benefit fully from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering Microsoft-certified consulting, tech support, education, staffing, monitoring, and security services. Progent can also help you to prepare for and carry out an efficient migration to Windows Server 2012 R2. If you are considering creating a hybrid network model that combines on-premises resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

    Progent has been providing SharePoint support since the initial product was published more than a a dozen years, and Progent has the breadth and depth of IT knowledge to help businesses of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; decide if an on-premises, Cloud-based or hybrid deployment is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management services or can assist in specific tasks related to your SharePoint 2013 migration.

  • Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • The updated version of MS Dynamics NAV offers several new features such as Personalized Role Centers, enhanced management information and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV ERP consultants can provide software development, integration and debugging services to help your company to take advantage of Microsoft Dynamics NAV. Progentís engineers can assist you to connect Microsoft Dynamics NAV to other services and programs. Also, Progent can assist your organization to create and analyze databases so you can enhance your knowledge of your business, acquire more customers, refine your marketing strategies, and form productive alliances.

  • Progent's hybrid cloud solutions consultantscan provide expert online support to assist companies of any size to integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective hybrid environments that support Windows and Linux operating systems and apps in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

  • ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity. Find out about the entire ProSight family of low-cost network management outsourcing services for small businesses.

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If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you need computer support, information technology outsourcing, or high-level services from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.

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