Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Progent's Network Consulting Offerings in a Nutshell
Our Information Technology Support expertise is geared towards small businesses who require rapid and economical help for system availability, security, efficiency, or maintenance. This brief list of consulting support and information technology experience should provide you with a sense of how we can help enhance the competitive value of your computer system.

• Progent utilizes a group approach to network system issue solving, making it possible to solve even the most difficult technical issues that can crop up from time to time. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified consultants, Progent can expediently and cost effectively solve even the most troublesome computer issues. Working with hundreds of companies and performing thousands of complex support and integration projects every year gives Progent insight on which approaches are successful and which don’t.
  
  
• Progent's popular enterprise consulting include design, piloting, deploying and troubleshooting Microsoft-based technologies, including large Microsoft Active Directory installations, Exchange Server 2003, SMS 2003 and SQL Server database system. Progent can also configure and support network and server management tools such as Microsoft Operations Manager. For migrations to Windows XP, Windows 2003 Server, Microsoft Exchange 2007, or Exchange 2003 Server, Progent can help with design and can also provide hands-on help in deployment at sites in Northern California. Progent can help organizations resolve chronic IT problems affecting the stability or performance of multi-vendor networks, and Progent has deep experience helping organizations create a comprehensive security strategy that includes the latest technologies from Microsoft and Cisco and adheres to industry best practices. Progent can provide project management consultants for complex large-scale projects, and especially for large infrastructure upgrades or migrations to or within the Microsoft family of IT solutions.
  
  
• Progent's Linux developer outsourcing services gives your Linux specialists access to highly-skilled information technology professionals to construct and manage your IT system without the expense and distraction of maintaining a large in-house administrative and support team. Progent's IT outsourcing allows Linux software developers to focus their technical talents on core business projects while still enjoying the benefits of high-quality IT support. Progent has published a Small Business IT Outsourcing White Paper that summarizes how outsourcing can lower support expenses and increase productivity.
  
  
• Progent has created a "Network Outsourcing White Paper that details the benefits a small office can derive from outsourcing network consulting and other information technology support services. To view a printable PDF version of this document and find out how IT outsourcing can reduce expenses and improve productivity, click:
  Business Information Technology Outsourcing White Paper (140 Kb PDF file).
  
  
• If you have a mixed-platform network environment with UNIX/Linux and Windows technology, Progent can offer network security support by providing a CISSP/CISM-certified expert to help your entire enterprise in a broad set of security areas. CISSP Certification recognizes mastery of an international standard for information security. ANSI (American National Standards Institute) has endorsed the CISSP credential accreditation in the area of IT security under ISO/IEC 17024. Progent can provide a CISSP-certified expert to help your enterprise in a diverse range of security areas including security management procedures, security architecture and design, access control systems and methodology, applications development security, operations security, physical security, data encryption, telecommunications, network and Internet security, business continuity planning, and law, investigation and ethics.
  
  
• The accumulated service reports created for your organization by Progent help you avoid becoming dependent on a single consultant. Progent's detailed documentation of support provided makes it possible for one Progent technical team member to take up where another left off while minimizing time spent getting up to speed on your system environment. Detailed service reports also provide your in-house IT staff with greater understanding of important technical problems surrounding your system and offer insight into how to anticipate and fix problems in the future. In this way, Progent's service documentation are an important aspect of Progent's policy of knowledge transfer. Another benefit of Progent's service reporting system is that your organization can more easily build up an internal IT support organization if and when it becomes more cost effective to do so, or you can move to another consulting firm if you become unhappy with Progent's service.
  
  
• Progent's fault-tolerant IT support experts can help you create a sensible, fault-tolerant network infrastructure that addresses critical issues covering a broad range of network technologies and processes including fault tolerant ISP links, server cluster environments, load balancing, secure data center solutions, multi-location connectivity, and business continuity.
  
  
• Progent is experienced in providing assistance installing Microsoft AD environments to correct unsuitable initial choices in deploying this complex product. Progent can recommend deployment strategies that address important issues such as Active Directory naming standards, hierarchical model, system management structure, utilization and structure of group policy objects (GPO, plus security and audit trail definitions. Progent can also analyze the impacts of server and service configurations on operational goals and performance needs.
  
  
• Progent's state-of-the art virtual office structure leverages the Internet and wireless technologies to ensure that a service engineer or technical expert is ready to fix your network issues efficiently.
  
  
• Progent's knowledge transfer consulting include one-on-one training customized for individuals who want to improve their knowledge of mainstream business productivity applications and network equipment. Find out more about Progent's Microsoft Word education, Excel education, Microsoft Project training, and Apple Macintosh education. Progent also provides detailed documentation for all completed services. These service reports provide your internal information technology team with a detailed and helpful history of important technical problems involving your network and can provide insight into how to anticipate and solve problems in the future.
  
  
• Progent's IT technical team members have extensive day-to-day experience working with dozens of leading ISPs and telecommunication carriers delivering a broad array of WAN and ISP connection options, including Cable Modem, ATM, DSL, wireless, SDSL, T1, T3 and VPN solutions to support our clients' multi-office networks and Internet connectivity, and voice communications needs. Our Internet, communications carrier and collocation supplier experience includes Broadwing, Cable & Wireless, Earthlink, Global Crossing, MCI/UUNET, SAVVIS, SBC Pacific Bell, Sprint, and XO Communications.
  
  
  
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If your small business is in Sonoma County and you need technical support, IT outsourcing, or professional expertise from a Progent expert:

Call 707-303-4400 or send email to information@progent.com