Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Progent's certified professionals can deliver a broad selection of consulting and technical support assistance for information networks powered by any combination of Windows, Cisco, Apple Mac OS X, and Linux/UNIX technologies. Support services available to small organizations in the Santa Rosa vicinity by Progent's team of seasoned technical experts include:



  • Progent's founder and chief technologist, Les Kent, was the architect for a Microsoft Windows network application that received the honor of Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year computer industry veteran, has been responsible for the creation and implementation of hundreds of state-of-the-art small business solutions using Microsoft and Cisco technologies.

    Progent's certified Office Word and Office 365 Word consultants offer a broad selection of affordable online consulting services to help you to manage and troubleshoot your existing Microsoft Office Word environment or assist you to move to a current version of Microsoft Office Word. Support offered by Progent's experts include VBA software development, identifying and fixing compatibility problems between various releases of Word, integrating Office Word with other Office apps like Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security support, and smart phone integration, and remote Microsoft Office Word training sessions tailored for your special requirements.

  • Progent's Amazon Web Services (AWS) integration experts can provide cost-effective online support to help businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-based or hybrid environments that efficiently integrate Amazon AWS services. Progent offers occasional support or Progent can deliver comprehensive project management outsourcing to help you move efficiently to the Amazon AWS cloud.

    Progent's System Center 2012 Virtual Machine Manager consulting experts can help organizations of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your business to migrate from an older version of SCVMM or from a third-party management system, and Progent can show you how you to optimize and repair your current SCVMM 2012 environment to make sure you realize the highest possible return on investment. Progent can also provide Virtual Machine Manager 2016 migration expertise to help you to design and implement a smooth upgrade from SCVMM 2012 to SCVMM 2016 in order to benefit from new assurance features, more affordable VMM storage fabric, and other enhancements.

  • The accumulated service documentation created for your enterprise by Progent help you avoid becoming dependent on a single engineer. Progent's detailed reports of support services allows one Progent technical team member to take up where another left off while reducing time lost getting ramped up on your IT situation. Thorough service reports also provide your in-house IT staff a better understanding of important technical issues involving your system and offer insight into how to prepare for and fix problems in the future. In this way, Progent's service reports are a vital facet of Progent's policy of knowledge transfer to clients. Another benefit of Progent's service reporting system is that your organization can more sensibly build up an internal IT services group if and when it appears to be more cost effective to do so. Alternatively, detailed service reporting enables you to move to a new IT services organization if you grow unhappy with Progent's value proposition.

  • The updated release of MS Dynamics NAV ERP offers several innovations including Personalized Role Centers, improved business intelligence and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP experts offer custom programming, configuration and debugging services to help your company to get the most from MS Dynamics NAV. Progent’s engineers can assist you to integrate MS Dynamics NAV to additional systems and applications. Also, Progent can assist you to design and analyze databases so you can improve your knowledge of your operations, attract additional customers, expand your marketing campaigns, and build successful partnerships.

  • Progent has published a white paper that details the advantages businesses of any size can derive from outsourcing or co-sourcing network consulting from Progent. Progent's Information Technology Outsourcing and Co-sourcing white paper describes Progent's proven IT service delivery model for IT consulting that ranges from router troubleshooting to full-service application development. The white paper also explains how Progent's outsourcing and co-sourcing support services can assist clients to save money, accelerate productivity, and enhance the value of their information system. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing IT Services from Progent.

  • Progent's MySQL application programmers and DBAs offer affordable online database administration or software programming support and can help organizations of all sizes to integrate and maintain MySQL within a dependable network infrastructure that provides advanced speed, scalability, and security. Progent also has experience assisting businesses port applications from Oracle to MySQL.

  • Progent's design services for fault tolerant networking for small companies provide Microsoft and Cisco-certified network professionals who can help you implement a robust computing environment that incorporates key technologies and procedures for line-of-business environments. Progent’s information technology experts can help you to implement a system infrastructure with features that include fault tolerant Internet access, system load balancing, fault tolerant data centers, fault tolerant interoffice connections, and high-reliability multi-location networks. Progent also assist you to define a disaster recovery procedure and to install and test mechanisms that provide fast, fail-safe business continuity.

  • Progent’s Wireless Site Survey assists you to design and install a WiFi wireless LAN optimized for your environment, offering your business a wireless solution that has the reception, speed, capacity, Quality of Service, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed on-premises service. Progent’s on-premises survey features physical walkthroughs, spectrum and data protection audits of your current WLAN, evaluation of your building’s floor plans, testing for RF contention, RF propagation modeling, identification of optimum placement for customer-requested Wireless APs such as Aironet access points, Cisco Meraki access points and Apple AirPort devices, and a comprehensive document describing the new wireless network.



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If your small business is in Sonoma County and you need technical assistance, information technology outsourcing, or advanced expertise from a certified Progent professional, call 707-303-4400 or visit Contact Progent.
















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