Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Progent's certified professionals can provide a broad selection of consulting and technical support assistance for information systems powered by any mix of Microsoft, Cisco, Apple Mac OS X, or Linux technologies. Network services available to small businesses in the Santa Rosa area by Progent's staff of Microsoft Gold consulting experts include:



  • In conducting IT projects for enterprise customers, Progent utilizes a phased approach based on defined milestones in order to adhere to budget constraints, scheduling, and engineering objectives while minimizing network disruption. Progent's methodology takes advantage of proven industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, design steps, pilot testing, design adjustment, and expert implementation. All phases are documented to provide a comprehensive historical record of technical services provided and to assist in ongoing system maintenance.

  • Progent's Microsoft Gold-certified information technology experts can provide Windows Server 2016 migration consulting to help businesses of all sizes to plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

  • Windows Server 2008 R2 represents an important step forward in making information networks more secure and available, easier to virtualize and manage, higher performing, and able to provide an improved platform for web hosting and development. Progent's Microsoft-certified Windows 2008 consultants can help your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering consulting, troubleshooting, education, temporary staffing, monitoring, and security engineering expertise. Progent can also assist you to prepare for and carry out an efficient upgrade to Windows Server 2012 R2. If you are considering building a hybrid network model that integrates local systems with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

    The latest generation of ASA 5500-X Family of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your organization to design, configure, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

  • Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, originally known as CallManager, or with Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps such as Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco SRST solutions for high availability.

  • Progentís Microsoft certified consultants can offer companies of all sizes advanced MS SQL Server 2008 support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that facilitates the rapid development of enterprise-grade business programs that can give your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information network. Progent can also assist your company to perform an efficient move to SQL Server 2016 or an upgrade to SQL Server 2014 from legacy releases of Microsoft SQL Server or from other database platforms.

  • Progent's Microsoft Skype for Business consultants can provide remote and on-premises expertise for companies of any size to assess the costs/benefits of upgrading to Skype for Business from any release of Lync Server or Office Communications Server. Progent can help your business to plan an on-premises, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with other communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can help you to create and verify a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.

  • The accumulated service reports created for your company by Progent help you avoid becoming dependent on a single consultant. Progent's detailed documentation of support provided allows one Progent expert to resume where another consultant left off while reducing time lost getting ramped up on your network situation. Thorough service documentation also provide your in-house technical staff greater grasp of important technical issues surrounding your system and offer hints about how to prepare for and fix problems in the future. In this way, Progent's service reports are a vital facet of Progent's policy of knowledge transfer to customers. Another advantage of Progent's service documentation policy is that your company can more easily build up an internal network support team if and when it becomes more cost effective to do so. Alternatively, detailed service documentation allows your company to transfer to another IT services firm if you grow dissatisfied with Progent's service quality.

  • The failover cluster feature set built into the latest releases of Windows Server has been radically redesigned to streamline the deployment, setup, and administration of server clusters and to offer improved levels of network dependability, security, efficiency, and versatility. New or enhanced features include cluster verification, easier setup and installation, unified cluster administration, redesigned cluster architecture for increased uptime, better security and quorum models, minimization of failure points, more disk and RAM capacity, improvements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual servers. Progent's certified cluster technology consultants can assist your company evaluate the business benefits of Windows clustering, plan and execute a deployment, educate your IT staff to manage your cluster environment, deliver continuing consulting and technical help services, and create and test a business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can assist you you to design and build a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's Azure cloud.



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If your small business is in Sonoma County and you are looking for technical assistance, information technology outsourcing, or advanced expertise from a certified Progent consultant, call 707-303-4400 or visit Contact Progent.
















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