Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Progent's IT consulting for small and mid-size companies in Santa Rosa are focused on clients who need fast and economical help with network dependability, security, productivity, manageability, or recovery. This brief list of Progent's consulting support options and technical experience should give you an idea of how Progent can help you to enhance the competitive value of your computer system.



  • Progent has in-depth experience offering Operations Manager support services and using this powerful proactive monitoring solution. Progent can provide small companies two affordable outsourcing service plans built on Microsoft Operations Manager: Network Monitoring Package and Comprehensive Network Monitoring Plan. To download a single-page datasheet detailing Progent's two outsourcing service packages for mid-sized organizations click: System Monitoring Bundles.

  • Progent's Cisco CCIE-certified SIP trunk consultants and Cisco CUBE configuration consultants can assist organizations of any size to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent offers cost-effective remote or on-premises expertise to assist you to migrate efficiently to a modern unified communications ecosystem that offers accelerated ROI. Progent's Gold-certified Microsoft unified communications consultants can assist you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync for access to a SIP PSTN trunk.

  • NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery between datacenters that are as far as 300km away from one another. Progent offers online or on-premises access to a NetApp MetroCluster expert who can help your business to plan, deploy, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your technical requirements and budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by delivering help with tasks like assigning disk pools, arranging aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery system to prove adherence with industry standards and government mandates.

  • Microsoft's virtual desktop technologies lower the work required for IT managers to install applications so that they are standardized across an entire user base, offer the ability to control access to critical information, and allow quick deployment of additional or updated desktops. In Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure behind RDS simplifies client access, improves responsiveness, tightens security, unifies management, and provides an almost transparent user environment. Progent's desktop virtualization engineers can help your company to evaluate the strategic advantages of Microsoft's desktop virtualization technologies, set up pilot and production environments, optimize your network infrastructure to accommodate virtualized desktops efficiently, evaluate and resolve security problems, and train your network managers to utilize best practices to gain a fast ROI from client virtualization.

  • Progent has delivered online technical support service to organizations in every state in the country. Many of these clients have shown their high regard for Progent in the form of testimonials to the excellence of Progent's service personnel. Take a look at Progent's client testimonials to learn what people have said about the quality of Progent's network support services.

    Among the common remote Cisco router consulting services available from Progent's certified Cisco experts are configuring domain name, DHCP, routing tables, logging, and user accounts; configuring HSRP, aggregation, static to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing configuration, line settings and BGP peering arrangements; installing current IOS image; validating failover; troubleshooting VPN issues; making a network diagram and documenting configuration; plus policy and disaster recovery strategy.

  • Progent's Active Directory support service includes certified expertise in architecting, configuring and troubleshooting complex Microsoft Active Directory (AD) environments. Progent's Microsoft-certified engineers have broad knowledge about resolving complex Active Directory problems like replication, multi-domain partition configurations, damaged AD objects, removal of legacy pilot software configuration objects in existing Active Directory environments, and repair of failed installations of AD and AD-integrated applications. Progent is also skilled in using advanced Active Directory tools such as ADSIEDIT, and DCDIAG.

  • Load balancing of multiple servers enhances performance and offers fault tolerance by working around crashed servers in a load-balanced array. Progent's load balancing support services cover a broad assortment of fault-tolerant load balancing solutions including network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology such as Cisco Content Engine. High availability load balancing providers for which Progent offers consulting services include Windows Server 2008 R2 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

    Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These improvements affect key IT areas such as manageability, availability, security and compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT staff to manage your Exchange 2013 environment. Progent also offers affordable remote consulting and support and management services for Microsoft Exchange Server 2013.

    Progent's Cisco Meraki wireless access point experts provide online and on-premises support to assist organizations of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security compliance, manageability and uptime for wired and wireless clients irrespective of their mobility or computing device. (See Meraki switches configuration and management.)

  • Progent can provide the services of a certified video conferencing and telepresence engineer with an extensive background deploying products from the leading telepresence providers such as Cisco, Polycom, and LifeSize and can help your company to design, configure, upgrade, or troubleshoot a video conferencing solution that protects your current investment and optimizes the strategic value of your information system. Progent also offers the services of network infrastructure consultants able to assist businesses of any size to build and maintain a network that provides the performance, dependability, protection, and scalability you need to accommodate your telepresence solution.

    Progent's Microsoft Exchange 2016 Server experts can help you in all facets of your migration to Exchange Server 2016 including planning HA architecture for a local, cloud-based or hybrid environment; licensing compliance for Exchange Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for high-availability client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).



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If your small business is in Sonoma County and you need computer support, IT outsourcing, or top-level expertise from a Progent professional, call 707-303-4400 or visit Contact Progent.
















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