Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Progent's experts can provide a broad range of consulting and support help for information environments powered by any mix of Microsoft, Cisco, Apple, and Linux platforms. Support services offered to small organizations in the city of Santa Rosa by Progent's team of Microsoft technical professionals include:

  • Progent provides Enterprise Resource Planning support through application experts who can support for a broad assortment of business applications including Microsoft Dynamics applications, packages from other vendors, and legacy software. Progent offers help for vital areas of business software such as accounting, Enterprise Resource Planning, MRP, project accounting, supply chain management, plus management applications for human resources, sales and marketing, retail, and distribution.

  • Progent's Technical Response Center (TRC) is dedicated to providing the highest level of online network support available for urgent and standard issues. For emergency issues that impact multiple users, vital personnel, or a line-of-business program, the TRC can engage in one hour or less. For standard issues, the TRC will respond in two hours or less. Regardless of criticality, your ticket will be created promptly and accurately, you will be sent a confirmation from the ticketing system, and the TRC will contact you on every resolved problem to verify you are comfortable with the results and willing to close the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

  • Progent's certified Microsoft Project Server and Project Online consultants can provide in-depth expertise in deploying and operating all editions of Microsoft Office Project and can deliver a wide variety of affordable online consulting services based on industry best practices to help businesses of all sizes to get all the benefits of this powerful platform. Services available from Progent include solution planning, software configuration and migration, setting up secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.

  • Progent can help you setup Microsoft Windows Services for UNIX (SFU) or Subsystem for UNIX-based Applications (SUA) to achieve coexistence between Windows and UNIX networks. SFU offers interoperability between Windows Server and various versions of UNIX/Linux including Solaris 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows server folders over NFS and improved authentication in native Windows Server AD environments. SFU's Interix subsystem includes a full set of UNIX/Linux utilities and shells, support for a single rooted file system, and an application development package for porting software.

  • Progent's Cisco-certified wireless consultants offer Aironet Wi-Fi AP consulting and Cisco Wi-Fi controller integration so you can benefit from the IEEE 802.11ac Wave 2 WiFi standard to get three times the speed for your Wi-Fi LAN while expanding the coverage.

  • Progent's iPhone and iPad integration consultants can provide cost-effective online consulting to assist your business to plan, configure, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you get past specific technical bottlenecks or major engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you create or maintain a highly available, secure and scalable infrastructure that aligns with your mode of computing. Progent can also provide remote and onsite training for individuals or groups to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the strategic value of your information system.

  • Progent offers high-level remote expertise for business continuity planning, testing, and education to help you to respond to potential catastrophes, reduce service disruption for your essential IT operations, avoid lost information, and comply with regulatory mandates and business obligations. Progent's business continuity experts can team with your management and network support staff to provide business impact analysis, define dependencies, specify human and physical assets required to operate your organization, determine business-critical IT services and specify allowable recovery times, select hot backup sites, configure safe remote connectivity for crucial workers, plan notification systems and assign responsibilities for staff, document a comprehensive recovery plan, and provide training for key people to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design and build a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

  • SQL Server 2017 delivers important enhancements in performance, scale, uptime, and security. SQL Server 2017 is also the first version of SQL Server with full native support for Linux and Linux containers as well as integrated support for Python for predictive analysis. Progent's Microsoft-certified SQL Server 2017 experts can help your business to assess the business advantages of migrating to SQL Server 2017 and can assist you to design and carry out an efficient migration of your current SQL Server environment to any network architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts offer remote or on-premises support services ranging from as-needed design review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and within budget.

  • Progent offers a wide range of cost-effective consulting and support services to assist your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop PC consulting services include Windows 10 planning assistance, Microsoft Windows 8.1 consulting expertise, Windows 7 maintenance, Microsoft Office and Office 365 integration and training, and 64-bit processing upgrades.

  • ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn about Progent's entire ProSight family of value-priced outsourced network management services for small and mid-size businesses

  • Progent's Microsoft-certified SharePoint 2013 specialists, Microsoft SharePoint Server 2010 specialists and SharePoint Server 2007 experts can help you evaluate the economic case for deploying the latest version of Microsoft SharePoint Server, consult with you on the most sensible edition of SharePoint for your application, offer setup and deployment services, assist you to install Microsoft SQL Server as a back-end database, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to operate with Microsoft SharePoint Server, design a company-wide security strategy that incorporates portal technology, and provide maintenance and Help Desk services.

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If your small business is in Sonoma County and you require computer assistance, IT outsourcing, or high-level services from a Progent engineer, call 707-303-4400 or visit Contact Progent.

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