Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Progent's Information Technology Support Offerings at a Glance
Progent's Information Technology Consulting expertise is geared on small and midsize businesses that require rapid and economical solutions for system availability, security, performance, or manageability. This brief examples of consulting services and information technology experience will provide you with a sense of how we can show you how to enhance the business advantage of your computer network.

• Progent's experts can help your business implement Microsoft Internet Security and Acceleration — ISA Sever 2004 — which builds on Windows 2003 security and Active Directory for policy-based security, web browser acceleration, and advanced management tools.
  
  
• If you are a UNIX applications developer, Progent can help you consolidate servers and leverage your investment in redundant hardware by configuring a virtual infrastructure with products such as VMware. A virtual infrastructure allows Linux developers working in a predominantly Microsoft-based environment to consolidate expensive network computing resources by segmenting servers into secure, isolated sections that are easy to manage and can economically and safely support a variety of development systems including UNIX. Progent's computer network consultants can assist you designing robust physical and virtual network infrastructures that are ideal for developing and validating new software applications.
  
  
• For mixed-platform networks that feature UNIX/Linux and Microsoft Windows servers and workstations, Progent's UNIX-Windows integration, support and troubleshooting services include network infrastructure installation and support, support for Windows Services for UNIX, remote computer network monitoring and administration, remote technical support and problem resolution, on-site technical support throughout Northern California, and Helpdesk support services.
  
  
• In completing information technology projects for large organizations, Progent utilizes a phased approach based on discreet milestones in order to adhere to established budgets, scheduling, and engineering objectives while minimizing system disruption. Progent's methodology uses established industry project management standards founded on the best practices defined by the Microsoft Solutions Framework and includes scope definition, design and architecture proposals, project pilots, design adjustment based on pilot experience, and expertly managed production roll-out. All phases are fully documented to provide a detailed historical record of technical services provided and to assist in future system maintenance.
  
  
• Progent's advanced virtual office leverages the Internet and wireless technologies to ensure that a technician or network expert is ready to solve your computer problems speedily.
  
  
• Progent’s staff of Microsoft and Cisco-certified technical team members average more than ten years of real-world industry experience, in the trenches, of computer network support, performing a large variety of technical tasks for a extensive array of customers. Each technical expert brings a set of individual best practices from this extensive industry experience, and these are further refined by the company-wide best practices education that Progent instills in its consulting staff. For large projects, Progent experts utilize the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into individual and manageable phases that reduce the potential of a project getting out of control.
  
  
• Progent has produced a "IT System Outsourcing White Paper that details the benefits a business can derive from outsourcing IT consulting and other information technology support services. To view a printable PDF version of this document and discover how outsourcing can save you money and enhance productivity, click:
  Small Business Information Technology Outsourcing White Paper (140 Kb PDF file).
  
  
• Even if your IT budget is tiny, Progent offers value oriented support packages that will give your network the reliability, features and functionality your organization needs. Progent's 24x7 Network Support combine the skill of some of Northern California's most experienced Microsoft-certified and Cisco-certified IT technical staff, the latest network management software, and cost-effective service packages to keep your critical network applications and servers up and running.
  
  
• Progent's CISSP certified security experts and CISM certified security consultants can help you protect your Apple Mac network through expert services which include performing complete security auditing, recovery from virus and worm attacks, configuring firewalls, deploying safe remote access, deploying automated applications for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security strategy tailored for your enterprise and network environment.
  
  
• There are over 75 enterprise-class Internet Data Centers in Northern California, and Progent's Enterprise Data Center consulting team can enhance your system’s redundancy and performance by helping you choose a Data Center that meets the particular needs of your business, including geographic proximity, space, connectivity, budget, and value-added features and services.
  
  
• Progent can help you tailor your Microsoft Word environment to take advantages of the newest version, Microsoft Word 2003, which includes significant improvements in document management, collaboration, and mailmerge functions. A Microsoft Word consulting, professional from Progent's Experts Team can help you incorporate Word's advanced capabilities into the workflow of your organization, assist with designing templates and building macros.
  
  
• Progent's business continuity experts can help you create recovery plans, create a fault-tolerant network infrastructure, and conduct realistic outage exercises.
  
  
• Progent offers in-depth Microsoft Business Solutions Microsoft Dynamics CRM consulting and uses this powerful productivity application as a core line-of-business application. Microsoft CRM helps small business build successful customer relationships by offering tightly integrated Sales and Customer Service modules that enable team members to share vital customer data to help improve sales success and deliver consistent, responsive customer service.
  
  
  
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If your small business is in Sonoma County and you are in need of technical assistance, IT outsourcing, or advanced expertise from a Progent consultant:

Call 707-303-4400 or send email to information@progent.com