Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Progent's computer support for small and mid-size organizations in the Santa Rosa area are concentrated on clients who need immediate and economical help for network stability, protection, efficiency, administration, or recovery. The following short list of Progent's consulting services and networking expertise should give you an idea of how Progent's team can help you to increase the business value of your information system.

  • Progentís Microsoft certified professionals can offer organizations of all sizes expert MS SQL Server 2008 help. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the speedy creation of advanced business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information network. Progent can also help your company to perform a cost-effective move to SQL Server 2016 or an upgrade to SQL Server 2014 from older versions of Microsoft SQL Server or from different RDBMS products.

  • Progent's expert certified Windows Server 2000 engineers can help you optimize the capabilities of your legacy Windows Server 2000 system and can simplify system administration, perform technical support and problem resolution, and enhance security. In addition, Progent can provide CISSP/CISM/CISA certified security experts to analyze your existing network security and propose company-wide policies and solutions to bolster your security. Progent can also help with your company's migration from Windows Server 2000 to Windows Server 2008 R2 or help your company to prepare for and carry out an efficient migration to Windows Server 2012 R2. If you are considering creating a hybrid network model that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

  • Progent can help you install Microsoft Windows Services for UNIX (SFU) or Subsystem for UNIX-based Applications (SUA) to achieve coexistence between Windows and UNIX/Linux networks. SFU offers interoperability between Windows Server and various versions of UNIX including Solaris 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows server folders over NFS and integrated authentication in native Windows Server AD environments. SFU's Interix subsystem includes a large set of UNIX/Linux tools and shells, support for a single rooted file system, and an application development package for porting software.

  • Progent's experts in Apple Mac technology can support the creative aspect of Apple Macintosh systems by offering support services and knowledge transfer in images, sound, and motion. Progent's professionals can offer help in a range of Mac OS X desktop programs including Photoshop, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also assist you with discrete areas such as scanning or digitizing audio or video or building a video post production lab.

  • Progent offers the support of an accredited video conferencing consultant with an extensive background integrating technology from the leading telepresence providers such as Cisco, Polycom, and LifeSize and can help your company to design, configure, expand, or troubleshoot a video conferencing solution that preserves your investment and maximizes the strategic value of your information network. Progent can also provide the expertise of network infrastructure consultants able to assist companies of any size to build and maintain a communications network that provides the performance, reliability, security, and expandability required to support your telepresence environment.

  • The accumulated service documentation created for your business by Progent help you avoid becoming overly reliant on an individual consultant. Progent's comprehensive reports of support provided makes it possible for one Progent technical team member to take up where another left off while minimizing time spent getting ramped up on your system environment. Detailed service documentation also provide your in-house IT staff greater grasp of important technical issues surrounding your network and offer insight into how to anticipate and solve issues in the future. Because of this, Progent's service reports are a vital aspect of Progent's policy of knowledge transfer to clients. Another benefit of Progent's service documentation policy is that your organization can more sensibly establish an in-house network services group if and when it appears to be more cost effective to do so. Also, thorough service reporting enables you to move to a new IT services firm if you grow unhappy with Progent's service.

  • Progent's simple by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other support companies have minimum billable time or other additional fees that drive up service. For remote support from Progent during regular working hours, you only pay for the time spent resolving your problem. If it only takes ten minutes to solve your problem, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you pay only for the time when a Progent expert is actually onsite working on your issues. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you might have to pay for our consultant's travel time, but not an increased emergency rate. Because Progent maintains a large pool of expert consultants located within the entire Northern California service territory, an available expert is usually close by to assist. Progent can also provide on-premises technical support to the majority of zip codes in the U.S. within 24 hours of receiving a service call.

  • Lync 2013 allows businesses of any size to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a broad assortment of desktop and mobile devices. Progent's certified Lync 2013 experts can assist your company to assess the advantages of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or mixed model suitable for your present and future goals, deploy Lync 2013 in a way that expedites your ROI, and deliver custom webinar and on-premises training to your management staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync 2013 with popular Office and Office 365 applications such as Outlook clients, Word and PowerPoint. If your company is already using Microsoft Lync, Progent's Microsoft Skype for Business consultants can help you to design and carry out a smooth migration to Skype for Business.

  • Progent can provide System Center Configuration Manager planning and installation and Intune consulting to consolidate and simplify the management of your desktops along with your web-facing tablets and smartphones. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy device and application management platform or help you to modify your existing SCCM 2012 environment to accommodate your changing IT requirements.

  • Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento, California is available for piloting line-of-business applications, creating cost-effective system upgrade methodologies, evaluating and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and establishing training environments for new technologies. For Progent clients without sufficient internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.

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If your small business is in Sonoma County and you require technical assistance, information technology outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 707-303-4400 or visit Contact Progent.

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