Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Progent's computer support for small and mid-size organizations in the Santa Rosa area are concentrated on clients who need immediate and economical help for network stability, protection, efficiency, administration, or recovery. The following short list of Progent's consulting services and networking expertise should give you an idea of how Progent's team can help you to increase the business value of your information system.



  • Progentís BI reporting experts offer remote and onsite consulting to assist your organization with any phase of business intelligence reporting from debugging or modernizing reports to designing and deploying an advanced BI environment. Progent's management reporting experts can assist you to support your current BI environment, help you to migrate databases and applications from a discontinued reporting product to a modern one, and deliver custom remote mentoring tailored to your individual requirements. Progentís business reporting professionals offer experience in all popular BI reporting tools including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.

  • VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.

  • Progent's Virtual Call Center support services are an integrated expansion of your internal IT support staff. Virtual Help Desk can include advanced call center services such as a special telephone number with customer-specific greeting. Progent will also rout calls directly to staff technicians who are specially provisioned and trained to handle your needs. Also, Progent's Helpdesk staff can use trouble tickets from any customer trouble ticket software for transparent integration with your in-house network services organization. Benefits of Progent's Virtual Computer Support Help Desk services include professional Microsoft Help Desk expertise the minute you call, transparent expansion of your in-house support staff, comprehensive help for urgent client problems, and per-minute billing.

  • Progent's CISSP certified security engineers and CISM certified security team members can help your company to protect your Mac network system through professional support services such as running complete security auditing, recovery from work attacks, setting up firewalls, deploying safe mobile access, installing advanced applications for defense against viruses, spam, and DHAs, and designing a detailed security strategy appropriate for your enterprise and network environment.

  • Progent's certified Windows 8.1 consulting experts can deliver a range of network consulting services to assist companies of any size to install, administer, and troubleshoot environments that incorporate desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For larger organizations, Progent's senior project managers can assist to set up testing labs to assess Windows 8.1 and plan and implement Windows 8.1 migration plans following industry best practices.

  • The cumulative service documentation created for your organization by Progent help you avoid becoming dependent on an individual consultant. Progent's comprehensive reports of support provided makes it possible for one Progent technical team member to resume where another left off while reducing time lost getting ramped up on your IT situation. Thorough service documentation also give your in-house technical staff a better understanding of important technical issues involving your network and offer insight into how to prepare for and resolve issues in the future. In this way, Progent's service documentation are a key facet of Progent's policy of knowledge transfer to clients. Another advantage of Progent's service reporting policy is that your organization can more easily build up an internal network support team if and when it appears to be more cost effective to do so. Alternatively, detailed service reporting enables your company to move to another support firm if you become dissatisfied with Progent's value proposition.

  • If you need to redo your organizationís web site, build internal webs for functions such as HR or worker education, create a compelling web presence for a new venture, or put together enterprise-class, database driven e-commerce applications, Progent can provide talented and experienced web developers. Web development consulting available from Progent's Technology Specialists Group include web design, web site project management, Microsoft ASP and .NET programming, and graphics design. Progent's Microsoft SQL Server programmers, Oracle developers and DBAs, MySQL database consultants, and Office Access consultants can assist your business to design, build, and manage data-powered web sites. Progent's experts can also help you build and manage a protected, dependable server and communications network featuring remote connectivity, to support your web applications.

  • Progent's iPhone and iPad integration consultants can provide affordable remote consulting to help you to plan, configure, and fix any aspect of your iPhone and Windows integration solution and is available for quick tasks to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you create or maintain a highly available, protected and efficient infrastructure that aligns with your mode of computing. Progent can also provide online or on-premises training for individuals or groups to help manage and use your iOS devices in a secure, team-oriented environment that maximizes the strategic value of your information network.

  • Progent's Microsoft-certified consultants can provide System Center 2012 Configuration Manager (SCCM 2012) planning and deployment and Intune integration help to consolidate and simplify the management of your PCs and Cloud-connected tablets and smartphones. Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device and application management platform or help you to modify your existing SCCM 2012 environment to accommodate your changing business needs.

    Progent's Technical Response Center (TRC) is dedicated to providing the highest quality of online IT support services possible for urgent and non-critical problems. For urgent problems that affect many workers, crucial people, or a line-of-business program, the Technical Response Center can respond in less than an hour. For non-critical problems, the TRC will address your issue in less than two hours. In all cases, your trouble ticket will be generated promptly and correctly, you will be sent an acknowledgement from the ticketing system, and the TRC will contact you regarding every corrected issue to verify you are satisfied with the resolution and willing to close the ticket. Find out more concerning Progent's TRC Customer Commitment.



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If your small business is in Sonoma County and you are looking for technical support, information technology outsourcing, or top-level expertise from a certified Progent consultant, call 707-303-4400 or visit Contact Progent.
















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