San Francisco North Bay Sonoma County, Santa Rosa, Cotati, Healdsburg:
Computer Consulting Experts IT Support and Outsourcing
Onsite Service Available in Santa Rosa,Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg
Progent's certified professionals knows how to provide a wide array of engineering and support help for information systems powered by any combination of Windows, Cisco, Apple, or Linux technologies. Support services offered to small and mid-size organizations in Santa Rosa by Progent's team of seasoned consulting experts include:
The majority of small office interoffice communications networks feature virtually no recovery from failed connections. Progent’s multi-site communications engineers can help small businesses achieve non-stop Interoffice connectivity via fully redundant system architectures featuring transparent failover. Progent’s Cisco-certified CCIE engineers can plan and implement fault tolerant Inter-office connections based on fault tolerant EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide economical non-stop interoffice connectivity.
In conducting information technology projects for large clients, Progent utilizes a phased approach based on discreet steps in order to meet budgetary, project timeframes, and technical goals while minimizing business disruption. Progent's methodology takes advantage of proven industry project management standards based on the sound practices defined by the Microsoft Solutions Framework (MSF) and includes project goals definition, architecture steps, proof of concept piloting, design adjustment, and expertly guided production roll-out. All phases are comprehensively documented to provide a comprehensive historical record of technical services provided and to help in future system maintenance.
Progent has put together two ultra-affordable service bundles intended to allow small companies to get an objective network security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Checkup, a security engineer administers a comprehensive examination of your IT infrastructure from outside your firewall to determine possible weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from a secure computer inside your firewall to evaluate your exposure to internal threats. The two security inventory services are configured and executed from a secured remote location.
Progent's Virtual Helpdesk support services are a seamless extension of your internal IT service staff. This can include high-end call center services such as a dedicated phone number with custom greeting. Progent can also send calls directly to staff members who are specifically set up and trained to support your account. Also, Progent's Help Desk staff can manage trouble tickets with any customer trouble ticket system for transparent integration with your internal technical services organization. Benefits of Progent's Virtual Network Support Help Desk Call Center services include high-end Microsoft and Cisco Helpdesk expertise the moment you call, transparent extension of your internal support staff, comprehensive help for urgent client issues, and per-minute billing.
Virtual server technologies enable businesses to operate several virtual servers on one physical computer. Typical usage scenarios for virtual servers are hardware efficiency, inexpensive platforms for programs that only run on older OS software, and affordable quarantining of software programming or pilot environments from production ones. Progent's virtual server consultants offer Microsoft Windows 2008 Hyper-V Virtualization consulting, Microsoft Virtual Server 2005 support, and VMware virtual machine expertise. Progent can configure virtual servers to maximize performance, fault tolerance and manageability while simultaneously lowering expenses; suggest and validate disaster recovery strategies that minimize productivity loss in case of a catastrophic failure; and provide ongoing support, troubleshooting, and engineering assistance as computer technology advances.
Progent’s team of Microsoft and Cisco-qualified experts average more than 10 years of hands on industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. Each technical expert brings a set of personal best practices from this lengthy industry experience, and these are further improved by the company-wide best practices training that Progent instills in its consulting staff. For larger projects, Progent experts utilize the Microsoft Solutions Framework (MSF) model for service delivery which breaks engagement down into separate and manageable phases that reduce the potential of a project running over targeted cost or beyond schedule.
Progent's virtual data center hosting outsourcing provides comprehensive hosting of a small or mid-size company's servers in an environment that gives the maximum degree of dependability and scalability and is in addition easy to move to any data center. Progent's virtual server hosting options are built upon mature virtualization platforms that enable small and midsize companies with multi- platform environments to save significantly on the costs of capital investments, system maintenance, and IT management while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.
Progent's Microsoft-certified MS SharePoint Server 2007 experts can assist you to rationalize the economic justification for deploying SharePoint Portal Server 2007, advise you on the most sensible version of Microsoft SharePoint for your application, provide setup and integration expertise, assist you to set up MS SQL Server as a back-end DBM, optimize your network integrity, integrate your standard and customized application programs to operate with SharePoint Portal Server 2007, design a company-wide security plan that includes portal technology, and provide maintenance and Help Desk support.
Stealth penetration checking is an important part of any overall IT system security plan. Progent’s security professionals can perform thorough unannounced penetration security tests without the awareness of your organization's internal network support resources. Stealth penetration checking uncovers whether current security monitoring systems such as intrusion incident alerts and event history analysis are properly set up and actively monitored.
Load balancing of multiple servers enhances performance and offers redundancy by working around failed servers in a load-balanced array. Progent's load balancing support services cover a broad range of fault-tolerant load balancing technologies such as system load balancing, load balanced applications, network backbone routing, and content dispatching technology such as F5 Networks 3DNS. Non-stop load balancing providers for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP.
If you need to revamp your corporate web site, create internal sites for functions such as human resources or worker training, create a powerful web presence for a new company, or build enterprise-class, data-driven web solutions, Progent has talented and experienced web designers and developers. Web design and development consulting available from Progent's Applications Experts Team include web design, web site project management, ASP and Microsoft .NET programming, graphics design and creation, and 1-on-1 training in FrontPage. Progent's consultants can also help you design and manage a protected, fault-tolerant server and communications network including remote and wireless connectivity, to host your web solutions.
Progent provides ERP and MRP support through business application professionals who can support for a broad range of business software including Microsoft Dynamics applications, software from other suppliers, and legacy software. Progent offers support for key categories of business applications including financials, ERP, Manufacturing Resource Planning, project accounting, supply chain management, plus management applications for human resources, marketing, retail, and product distribution.
If your small business is in Sonoma County
and you require computer support, information technology outsourcing, or high-level services from a Progent professional:
Advantages of Outsourcing White Papers 
