Onsite Service Available in San Joaquin County, Stockton, Tracy, Manteca, Lodi, Escalon, Lathrop, Ripon

Progent's certified professionals can deliver a broad array of consulting and support help for computer systems powered by any mix of Microsoft, Cisco, Apple Mac OS X, or Linux platforms. Network services available to small businesses in the Stockton vicinity by Progent's team of seasoned consulting experts include:

  • Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications such as Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

  • Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento, California is available for testing line-of-business applications, creating efficient system upgrade methodologies, evaluating and tuning performance, planning or verifying disaster recovery strategies, mitigating compatibility problems, and establishing training systems for the latest technologies. For Progent clients who lack sufficient in-house resources to configure proper test environments, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital IT projects on schedule.

  • Progent's MS Exchange 2016 experts and Exchange 2013 engineers can provide low-cost remote and on-premises help to carry out your upgrade to Exchange Server 2016 or Exchange Server 2013, produce comprehensive documentation of your new email environment, educate your IT staff and end users to get them up to speed quickly on Microsoft Exchange Server 2016 or Exchange 2013, and offer ongoing management services and technical support.

  • Even if your Information Technology budget is modest, Progent provides cost- effective support packages that will give your network system the reliability, security, and performance your organization requires. Progent's optional Round-the-Clock Network Monitoring and Reporting service packages, leveraging the skill of experienced Microsoft and Cisco authorized IT experts, the most advanced network administration applications, and comprehensive service packages, can keep your line-of-business computer network software and servers operating smoothly.

  • Progent's Virtual Call Center support services are an integrated extension of your in-house IT support organization. This can include high-end call center features such as a special telephone number with customer-specific greeting. Progent will also send calls directly to staff technicians who are specially provisioned and trained to handle your needs. Also, Progent's Help Desk professionals can manage trouble tickets with any client trouble ticket system for seamless integration with your internal technical services group. Advantages of Progent's Virtual Computer Support Helpdesk services include professional Microsoft and Cisco Help Desk Call Center expertise the minute you call, seamless expansion of your in-house support staff, front-line help for urgent client issues, and per-minute billing.

    Progent's certified Office Excel and Office 365 Excel consultants offer a broad variety of remote support services to help your organization to plan, program, test, install, administer, and debug applications powered by any version of Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to upgrade your current Excel applications to the latest releases of Excel, support Excel on iOS and Google Android mobile devices, and resolve compatibility problems between different releases of Office Excel. Progent can provide as-needed help to organizations who need a quick solution to a stubborn problem associated with Excel and Progent also offers comprehensive project management support for migrating or developing mission-critical applications built on Excel. Progent's affordable online training for Excel can be custom tailored to address the special requirements of individuals or teams.

    The new ASA 5500-X Series of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network experts can help you to manage your legacy PIX or ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your company to design, configure, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

  • Progent's certified Windows 8.1 experts can provide a range of IT outsourcing and co-sourcing services to assist companies of all sizes to install, manage, and support IT systems that incorporate desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to set up testing labs to evaluate Windows 8.1 and develop and implement Windows 8.1 deployment plans following leading practices.

    Progent's Microsoft System Center 2012 consultants have more than a decade of background configuring, supporting and troubleshooting the key components included with Microsoft System Center and can help you to design, configure, support, and fix your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent's consultants can help you to upgrade to the current version of System Center from an older release or from a third-party datacenter management solution to deliver the advantages of enterprise-class deployment, centralized management, security, plus infrastructure and critical application availability and performance monitoring.

  • NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with synchronous replication to deliver rapid, zero data loss disaster recovery between datacenters that are as far as 300km apart from each other. Progent offers the skills of a certified NetApp MetroCluster expert who can help you to plan, deploy, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that meets your technical requirements and budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by delivering help with procedures such as assigning shelf IDs, determining plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your DR system to show compliance with information assurance standards and government mandates.

  • Progentís affordable Offsite System Center Data Protection Manager Backup Service Package combines the advanced capabilities of Data Protection Manager (DPM) with the world-class security and availability facilities of the QTS data center to provide ongoing, non-disruptive backup for as much as 2.5 Terabytes of data from one or several of your Windows-powered servers. Progent's service package includes all setup, management, and monitoring required for a complete offsite backup solution.

  • Progent's certified Microsoft Project Server and Project Online experts can provide in-depth support in implementing and using all editions of Microsoft Project and can deliver a broad variety of affordable remote support services based on industry leading practices to assist businesses of all sizes to get all the benefits of this powerful platform. Services offered by Progent include solution design, installation and migration, setting up safe collaboration among onsite and offsite users, network optimization, and specialized online training.

  • Load balancing your servers improves performance and offers redundancy by working around crashed servers in a load-balanced array. Progent's load balancing services address a broad assortment of fault-tolerant load balancing technologies such as system load balancing, load balanced applications, network backbone routing, and content delivery technology including Cisco Content Engine. Non-stop load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.

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If your small business is in San Joaquin County and you are in need of computer help, information technology outsourcing, or top-level expertise from a Progent professional, call 209-929-1133 or visit Contact Progent.

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