Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon

Progent's certified professionals can provide a broad assortment of engineering and technical support help for information environments based on any mix of Microsoft, Cisco, Apple, or Linux/UNIX platforms. Network support services offered to small and mid-size organizations in the city of Vacaville by Progent's staff of Microsoft and Cisco certified consulting professionals include:



  • The Contact Center support model used by Progent's Technical Response Center gives small and midsize organizations a dependable option to replace dependence on freelance consultants by offering in-depth expertise shared by all support groups, optional 24x7 access to urgent assistance, fast escalation to world-class experts for handling even the most difficult issues, service consistency and dependability, prompt follow-up overseen by veteran IT service managers, a choice of convenient mechanisms for requesting support tasks, plus excellent progress transparency enabled by ticket tracking and available via a web portal.

  • Progent's founder and chief technologist, Les Kent, was the creator for a Windows network application that received the honor of Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year computer industry veteran, has been responsible for the design and successful implementation of hundreds of mission-critical small business solutions using Microsoft and Cisco technologies.

  • For enterprise project management assistance, Progent offers access to senior IT professionals with decades of experience as technology project managers for program development, business systems deployment, and process re-engineering working with organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers can provide advanced management skills to assist enterprise customers to follow best practices to ensure that development or deployment projects are successfully completed on time and within budget.

  • Progent’s Wireless Site Survey makes it easy to plan and implement a 802.11a/b/g/n (WiFi) wireless network adapted to your environment, providing your business a wireless solution that delivers the reception, performance, load-handling capability, QoS, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service. Progent’s onsite wireless survey features onsite walkthroughs, RF and data protection assessment of your current WLAN, analysis of your building’s layout, testing for radio frequency contention, signal propagation modeling, selection of optimum placement for customer-requested Wireless Access Points such as Cisco Aironet access points, Meraki access points and Apple AirPort devices, and a comprehensive report describing a new WLAN.

  • The open design of Microsoft Dynamics GP (formerly Great Plains) makes it easier to develop customized Microsoft Dynamics GP/Great Plains applications that provide all of the basic elements of standard Dynamics GP solutions but also address the specialized needs of your company. With the help of to the Modifier with Microsoft Visual Basic for Applications, developers can utilize the most widely used customization platform in the industry to tailor Microsoft Dynamics GP/Great Plains information views, create business logic, personalize forms, or exploit connectivity with Office and Office 365 software. Progent's expertise with Microsoft .NET technology, SQL Server 2016 integration and development and SQL Server 2014 application development, and programming background with Visual Basic, Visual Studio, XML and other developer systems make it possible to implement custom mission-critical applications and eCommerce solutions that integrate tightly with Microsoft Great Plains.

  • Progent offers remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to plan, implement, manage and repair converged communications networks based on Cisco Unified Communication products in a local, cloud-centric, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting organizations of any size to build collaboration ecosystems by delivering expert services such as Cisco Unified Communications Manager and CallManager planning and deployment, VoIP phones configuration, and wireless IP phone deployment. Progent can assist you with Cisco's extensive library of Unified Communications applications such as Cisco Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.

  • Stealth intrusion testing is an important component of any overall network security plan. Progent’s security professionals can perform extensive stealth penetration security tests without the awareness of your company's internal IT staff. Stealth penetration checking shows whether existing security monitoring systems such as intrusion incident alerts and event log monitoring are properly configured and consistently monitored.

  • Progent can give your organization affordable online access to Microsoft Exchange Server 2016 planning and deployment consulting services, certified Exchange 2013 consulting experts, Exchange 2010 consultants and Exchange 2007 Server experts to design a fault-tolerant email solution that includes protected email access throughout your business. For mobile workers with handheld devices, Progent offers Apple, Android, and Windows tablet and smart phone integration support and RIM Blackberry administration expertise.

  • Progent's Microsoft-authorized SharePoint 2010 developers and SharePoint Server 2007 consultants can show you how to evaluate the economic justification for deploying the latest release of SharePoint Server, consult with you on the appropriate version of Microsoft SharePoint for your application, offer configuration and deployment services, assist you to set up Microsoft SQL Server as a back-end database, optimize your network integrity, integrate your off-the-shelf and custom application programs to work with Microsoft SharePoint Server, develop a comprehensive security strategy that incorporates portal technology, and deliver maintenance and Helpdesk support.

  • NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with replication to deliver rapid, zero data loss disaster recovery between sites that are up to 185 miles (300km) apart from each other. Progent offers access to a certified NetApp MetroCluster consultant who can assist your business to plan, configure, administer, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing guidance with procedures like assigning shelf IDs, determining aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and testing your disaster recovery system to verify compliance with information assurance standards and regulatory requirements.



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If your small business is in the Vacaville/Fairfield area and you are looking for computer assistance, information technology outsourcing, or advanced expertise from a Progent engineer, call 707-470-1313 or visit Contact Progent.
















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