Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon

Progent's IT consulting for small and mid-size companies in the Vacaville neighborhood are focused on customers who require fast and affordable assistance with network dependability, protection, efficiency, administration, or recovery. The following short list of Progent's consulting support options and technical experience will give you a sense of the ways Progent can help your company to increase the business value of your computer network.



  • Progent utilizes a group approach to computer network problem support. By harnessing extensive experience from Progent's Microsoft and Cisco-certified staff members, Progent can expediently and efficiently solve even the most troublesome network problems. Working with hundreds of customers and completing thousands of complex support and integration projects every year affords Progent a unique perspective on which methods are effective and which approaches don't work.

    Progent's Technical Response Center (TRC) is committed to providing the best level of online network support services offered anywhere for urgent as well as standard problems. For urgent issues that affect many users, key people, or a mission-critical application, the TRC will engage in less than an hour. For non-critical problems, the TRC will address your issue in less than two hours. In all cases, your trouble ticket will be generated promptly and accurately, you will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you regarding every corrected problem to verify you are comfortable with the resolution and ready to close the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

  • The Call Center support delivery structure adopted by Progent's Technical Response Center gives small and midsize businesses an affordable alternative to reliance on independent service individuals by offering broad technical knowledge shared by multiple engineering groups, optional 24x7 availability of urgent help, escalation capability to appropriate specialists for handling even the most intractable issues, service consistency and reliability, quick follow-up overseen by veteran support managers, a variety of convenient techniques for requesting service tasks, and excellent process visibility made possible by trouble ticket tracking and accessible via a web portal.

  • Progent is the leading source of easy, quick, and affordable access to Cisco CCIE Certified support professionals. Cisco Certified Internetwork Experts are highly-qualified network gurus who are awarded this top-level classification only through intense testing by Cisco. CCIEs are able to handle even the most complicated problems associated with network architecture, integration, troubleshooting, and maintenance. Progentís CCIE consultants work intimately with Cisco engineers in analyzing issues with Cisco's IOS software and developing fixes or acquiring patches to resolve anomalies. Progent can provide fast access to a CCIE by phone so that you are able to receive immediate help for tough network problems that are impacting worker efficiency but are outside the expertise of your usual network support providers.

    Microsoft Dynamics GP 2015 R2 features a new architecture that enhances cloud readiness, works with the most popular handheld devices, permits one-time sign-on with Azure AD, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants offer the depth and breadth of technical skills and hands-on experience to resolve the critical technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.

  • Progent's disaster recovery professionals can help you design a disaster recovery plan in case of a catastrophic network outage. Progent can show you how to define a comprehensive disaster recovery strategy that includes scheduled disaster recovery evaluations and drills so that if a disaster takes place, you minimize network downtime. Progent's Microsoft and Cisco-authorized consultants can also assist your company to create an affordable, fault-tolerant system solution that addresses reliability issues covering a broad range of network technologies and processes. Progent's business continuity specialists can assist your company to prepare for the broader problems related to keeping your business going after a disaster by addressing not only information technology concerns but additional issues like notifying critical personnel, moving into temporary office space, accessing emergency vehicles, hiring temporary workers, and submitting regulatory documents. Progent's Windows Server 2016 disaster recovery experts can help you to design and build an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing tools field-tested in Microsoft's Azure cloud.

  • The majority of small business interoffice communications networks lack fault tolerance to deal with Internet connection failures. Progentís multi-office connectivity professionals can help small businesses create non-stop Interoffice connectivity through fully redundant system architectures featuring transparent failover. Progentís Cisco-certified CCIE engineers can design and deploy high-availability Inter-office connections supported by zero-downtime EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offer economical non-stop interoffice connectivity.

  • Progent offers online access to an Oracle expert for Oracle DBA support or an Oracle application programmer. Progent can assist your business to create effective mechanisms for critical Oracle database administration activities including performance tuning, backup and restore processes, and information security, or mentor your IT staff how to use industry leading practices for streamlining major administration tasks. Progent can in addition provide the support of a PL/SQL developer to assist your company to build, tune, troubleshoot, or port Oracle applications that can range from business reports to data-driven web commerce sites. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize current SQL code using Oracle's SQL Tuning Advisor.

  • There are hundreds of enterprise-level Internet Data Centers in the San Francisco Bay Area and major cities across the U.S., and Progent's Internet data center consulting team can enhance your network's fault tolerance and performance by helping you select a colo facility that meets the individual requirements of your organization including geographic location, space, communications, budget, and extra additional features and services. Progentís colocation center support services are intended for companies with equipment housed at collocation hosting sites and in need of on-demand on-site help at the colo facility plus online help from Microsoft and Cisco qualified experts. Progent offers a selection of colocation center support services including network architecture evaluation, Windows and Linux server installation and support, tech support for server and communications networking, design and deployment of non-stop systems, architecting and deploying layered security structures, firewall integration and support, configuring load balancing solutions, and planning high-availability server clustering configurations.

  • Progent's Amazon AWS integration consultants offer affordable remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create cloud-centric or hybrid environments that efficiently integrate Amazon AWS resources. Progent offers as-needed expertise or Progent can provide project management outsourcing or co-sourcing to help you migrate smoothly to the Amazon AWS cloud.

  • Based in Northern California, Progent provides Microsoft technology support serviceson-site troubleshooting, business network outsourcing and IT consulting services to organizations in California and in larger metropolitan areas throughout the United States. Progent can also provide advanced remote network consulting, server monitoring, and emergency troubleshooting to cut costs and reduce productivity loss for companies anywhere in the United States.

  • In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers organizations expert support for solutions from other major VPN suppliers including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can show you how to create a detailed security strategy and choose appropriate technologies from a variety of vendors to support your security objectives while staying within your spending limits.

  • Progent's certified Windows 8.1 consulting experts can provide a range of network consulting services to help companies of any size to deploy, manage, and troubleshoot IT systems that incorporate workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can help set up testing labs to evaluate Windows 8.1 and plan and manage Windows 8.1 deployment plans following proven methodologies.



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If your small business is in the Vacaville/Fairfield area and you are looking for technical support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 707-470-1313 or visit Contact Progent.
















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