Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon

Progent's computer support for small and mid-size companies in the Vacaville vicinity are focused on customers who require quick and economical assistance for network reliability, protection, productivity, administration, or recovery. The following short selection of Progent's consulting support services and practice areas will provide a sense of how Progent can assist your company to enhance the business value of your information network.



  • Progent offers interactive online webinar training seminars. Virtual online classes provide a flexible and economical option for training your IT workers to use a wide range of key software products such as Office and Office 365 Excel, Office Word, Office PowerPoint, Access, Office Outlook, Microsoft Office Publisher, Project, MS Office Visio, and MS Dynamics GP. Progent also offers customized onsite training for clients in Northern California and major cities throughout the U.S.

  • Progent's Android phone integration expertise have years of background providing remote and on-premises assistance for organizations of any size who want to integrate Android phones and tablets into their IT systems so that mobile clients can work together from anywhere. Progent has the range of know-how to resolve technical problems that involve numerous manufacturers and that entail a combination of older and up-to-date technology. Progent provides budget-friendly remote expertise to help you with any facet of planning, configuring, managing and maintaining your BYOD environment. Progent can deliver as-needed technical support to assist you to resolve particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network projects on schedule and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or individual training sessions to help you manage and use Android phones to maximize their business value.

  • Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight family of managed IT services for small organizations.

    Progent's Microsoft-certified SCOM 2012 consulting experts have more than a decade of background planning, deploying, optimizing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also help you to import and customize SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can provide fast remote or on-premises technical support to assist you to fix serious issues detected by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager consulting services to help you to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

    Progent's Microsoft Office Word and Office 365 Word consultants offer a wide selection of economical online consulting services to assist you to manage and troubleshoot your legacy Microsoft Word solution or assist you to migrate to a newer release of Microsoft Office Word. Support available from Progent's experts include VBA software development, identifying and resolving compatibility problems between various releases of Office Word, interfacing Office Word with different Office applications like Excel and Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud access, security consulting, and smart phone and tablet integration, and online Microsoft Office Word training classes tailored for individuals or groups.

  • Progent's most popular enterprise consulting include systems architecture definition, piloting, setting up and troubleshooting IT environments based on Microsoft technologies by providing services such as complex Active Directory design, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 troubleshooting, SQL Server application programming, and Oracle DBA support and programming. For application and infrastructure monitoring and management, Progent offers System Center 2016 consulting, System Center 2016 Operations Manager deployment, and Microsoft System Center 2016 Configuration Manager expertise. For Windows 8.1 expertise, Windows 10 planning consulting, and Exchange 2013 Server upgrades, Progent can help with design and also offers on-premises help in installation at locations in larger metropolitan areas across the U.S. Progent's large group of Cisco CCIE-certified network consulting experts can help large businesses to resolve intractable network issues affecting the stability or responsiveness of mixed-platform networks. Progent's GIAC, CISSP, and CISA certified network security engineers can provide an objective and comprehensive network security assessments to help large organizations validate their compliance with mandated security requirements.

  • Successful integration of Cisco's wireless IP phones typically demands that you configure and optimize numerous key pieces of your Wi-Fi environment such as APs, routers and switches, wireless LAN controllers, and management tools. Progent's wireless IP phone configuration and troubleshooting experts can provide online and on-premises assistance to help your organization build and maintain a Cisco wireless IP phone solution by providing integration services that range from debugging the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.

  • Progent's Virtual Call Center support services are an integrated expansion of your in-house IT service staff. Virtual Help Desk can include high-end call center features such as a dedicated telephone number with customer-specific greeting. Progent can also rout calls directly to staff members who are specially set up and trained to support your account. In addition, Progent's Helpdesk professionals can use trouble tickets from any customer trouble ticket software for smooth integration with your in-house technical services organization. Benefits of Progent's Virtual Network Support Help Desk services include high-end Microsoft and Cisco Help Desk expertise the moment you call, seamless expansion of your in-house support staff, comprehensive support for critical client issues, and by-the-minute billing.

    Progent's System Center 2012 consultants have more than 15 years of background integrating, supporting and troubleshooting the core components that make up System Center and can help you to plan, deploy, maintain, and fix your Microsoft System Center solution to maximize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also offers System Center 2016 upgrade planning and support to help you to transition to the current version of System Center from a previous release or from another IT management solution to deliver the advantages of enterprise-class provisioning, automation, security and compliance, plus datacenter and application availability and performance monitoring.

    Progent's Cisco Meraki Wi-Fi access point experts offer online and onsite support to help organizations of all sizes to plan, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki cloud-managed APs. Progent can help your business to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and Wi-Fi clients regardless of their location or device. (Check out Cisco Meraki switches configuration and management.)

  • VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and managed with a high level of automation independent of the physical components making up the basic IP network. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and prove compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly restore the complete logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager and VMware NSX.



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If your small business is in the Vacaville/Fairfield area and you are in need of computer support, IT outsourcing, or high-level services from a Progent consultant, call 707-470-1313 or visit Contact Progent.
















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