Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon
Progent's Information Technology Support Services at a Glance
Our Network Support services are geared on small companies who require fast and economical solutions for network availability, protection, performance, or manageability. This abbreviated examples of professional services and technical expertise will provide you with an idea of ways in which Progent can assist you to increase the competitive value of your information network.
- Progent can help you with architecting, deploying, managing and troubleshooting advanced network solutions based on Windows 2003 Server, and can help your migration from Microsoft Windows 2000 or from mix-platform environments. Progent's migration, integration, update, support, and custom applications
services include planning design, setup and deployment.
- For enterprise IT projects, Progent's methodology uses established industry project management standards based on
the sound practices defined by the Microsoft Solutions Framework (MSF). Highlights of Progent's MSF methodology for enterprise IT projects are
The Envisioning Phase: System Requirements Definition, Planning Phase: System Design Proposals,
Development Phase: Proof-of-concept Pilots, The Stabilizing Phase: Design Tuning, and The Deployment Phase: Implementation. For more details about the phases of MSF methodology, see Microsoft Solutions Framework consulting model.
- Progent can configure the ideal server and network infrastructure, including remote and wireless connectivity, to
support Microsoft Dynamics CRM, and Progent's Experts Team can provide your San Francisco Bay Area organization with a consulting professional who can help you integrate Microsoft Dynamics CRM with your sales databases. Progent can provide consultants in other sales automation technologies to keep your organization competitive.
- Progent can assist you develop, evaluate, test, install and maintain secure
wireless building-to-building bridges that integrate transparently into your network while offering a level of security that equals or exceeds cabled network connections. For an example of Progent's consulting for building-to-building wireless bridging, read the Wireless Integration Case Study.
- Progent's Experts Team offers in-depth consulting expertise in specific software areas, allowing you to tailor fast, cost effective and comprehensive network solutions that fit the individual needs of your business. Progent's software developers can help you customize Microsoft's important eCommerce-capable applications including
Microsoft Business Solutions-Axapta ERP Software,
Microsoft Business Solutions–Microsoft Dynamics NAV,
Microsoft Business Solutions–Microsoft Retail Management System,
Microsoft Business Solutions–Small Business Manager,
and Microsoft Business Solutions-Dynamics SL.
- Configuring MOM 2005 can be a challenge. With over 5 years of experience with Microsoft Operations Manager deployments, Progent's certified technical staff can help you choose appropriate MOM components, deploy and configure MOM, and develop custom rules, scripts, reports and alerts for your enterprise. Progent can also document Operations Manager server monitoring policies and procedures.
You can outsource event response to Progent's Microsoft-certified support team. With years of network management experience, these IT professionals can also act efficiently on the alerts generated by MOM to keep critical servers operating smoothly. By analyzing trend reports and responding efficiently to notifications, Progent can resolve emerging issues before they cause operational impact or fix critical issues as soon as they occur. In most cases, Progent can fix problems remotely, saving time and money. For severe problems requiring onsite service, Progent can quickly, send a field engineer to the location of any small business in the San Francisco Bay Area.
- Progent's Microsoft Active Directory support include certified expertise in designing, installing and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical team members have extensive experience troubleshooting complex Active Directory issues such as replication issues, multi-domain partition configurations, damaged AD objects, clean-up of legacy pilot software configuration objects in production AD environments, and fixing of failed installations of AD and AD-integrated applications. Progent is also skilled in using “expert only” Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
- Managed Server Monitoring is a type of co-sourcing that allows your internal technical team to benefit from the server monitoring services of an outside organization. If your business has a small internal support staff, Progent's Managed Network Monitoring co-sourcing package is an economical way to maximize system uptime, performance and security.
For customers who utilize Progent's Managed Network Monitoring Package Progent
performs a needs assessment and installs Microsoft Operations Manager (MOM),
configures the MOM server infrastructure to monitor your servers,
provides Helpdesk Call Center support coordinated with MOM,
remotely monitors, diagnoses, and/or takes care of problems, and
performs regular service maintenance including application of service packs and security updates.
More Facts
If your small business is in the Vacaville/Fairfield area
and you are looking for technical help, information technology outsourcing, or high-level services from a Progent engineer:
Call 707-470-1313 or send email to information@progent.com
