Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon

Progent's experts knows how to provide a broad assortment of engineering and technical support assistance for information networks based on any combination of Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Support services available to small organizations in Vacaville by Progent's team of seasoned engineering experts include:



  • The majority of organization multi-office communications infrastructures feature no fault tolerance to deal with Internet circuit failures. Progentís multi-office communications consultants can help small organizations achieve fault tolerant Interoffice connectivity through fully redundant system architectures featuring automatic failover. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office networks supported by non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offer economical non-stop interoffice connectivity.

  • Progent's affordable extended hours remote technical support program provides clients round-the-clock availability of remote technical support from Progent's Technical Response Center. Support services available beyond regular business hours include resolving problems with Microsoft server products, Microsoft Windows desktop support, assistance with MS Office applications, network and system backup/restore, and fundamental routing and switching support for Cisco networking products.

  • Progent's Microsoft-certified Windows 8.1 experts can provide a variety of technical services to help organizations of all sizes to maintain, administer, and repair environments that incorporate workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration support.

  • Progent can provide online or on-premises access to a certified CCIE consultant to assist your business to design, implement, administer and troubleshoot unified communications environments built on Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have extensive experience assisting companies of all sizes to create advanced collaboration ecosystems by delivering services such as Unified Communications Manager (CUCM) and Cisco CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless IP phone solutions. Progent's consultants can assist you with Cisco's extensive library of Unified Communications applications like Cisco Jabber, WebEx Meeting Center, Unity Express, Unified Contact Center Express (CCX), and Unified Attendant Console.

  • Progent's Citrix desktop virtualization experts can help you to plan, deploy, manage, and support a virtualized Windows application delivery and management solution by providing XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist your organization to administer and maintain an off-site datacenter that features high availability, advanced security, and fast disaster recovery. Progent's Citrix technology experts can also assist you manage and support additional virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V integration.

  • Load balancing of multiple servers increases performance and provides redundancy by working around downed servers in a load-balanced array. Progent's load balancing engineering services address a wide selection of high-availability load balancing technologies such as system load balancing, load balanced application software, LAN/WAN backbone routing, and content dispatching products including F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting expertise include Windows 2008 Server R2 Network Load Balancing Manager, the Network Load Balancing feature of Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and ACNS, and F5 Networks 3-DNS.

  • ProSight WAN Watch infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn about Progent's complete ProSight series of affordable managed services for small and medium-size organizations

  • Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, functions as the core of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified Communications Manager Express (CME) provide a borderless IP-PBX solution by integrating with apps that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager consultants can assist with any facet of Unified CM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing Cisco UCS server clustering systems for survivability, and integration with Exchange Server.



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If your small business is in the Vacaville/Fairfield area and you require technical support, information technology outsourcing, or high-level services from a Progent consultant, call 707-470-1313 or visit Contact Progent.
















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