Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon

Progent's experts knows how to deliver a wide array of consulting and technical support assistance for information environments powered by any mix of Windows, Cisco, Apple, or Linux technologies. Support services available to small businesses in the Vacaville vicinity by Progent's staff of Microsoft technical professionals include:



  • Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail platform that promotes productive collaboration by providing a variety of alternatives for retrieving calls and messages within a framework that is simple to implement and maintain. Cisco Unity Connection lets you access and manage your voicemail messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses and enterprise satellite offices with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE network consulting experts offer Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE deployment continues to deliver the highest possible business advantage.

  • Microsoft supports seamless hybrid ecosystems that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have some Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any phase of planning, integrating and debugging your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on time and within budget. For details about Progent's consulting services for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration with on-premises Exchange.

  • Progent has extensive experience delivering a broad range of remote IT consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is among the industryís pioneers in providing advanced remote IT consulting and has provided IT support to clients in every state. (Refer to Progent's customer testimonials.) Progent's remote IT consulting for local governments eliminates travel costs and resolves issues faster than onsite service calls.

  • Progent's ProSight Virtual Hosting and management service offers complete hosting of a small company's production servers in a solution that gives the maximum degree of dependability and expandability and is in addition simple to move to another host. Progent's Private Cloud hosting services are based on proven virtualization platforms that enable small businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and IT administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence. Find out about Progent's ProSight family of managed IT services for small organizations.

  • Progent has put together two low-cost service bundles designed to allow small businesses to receive an impartial security evaluation from a qualified security consultant. With Progent's External Security Inventory Checkup, a security engineer administers an extensive examination of your network from beyond your company firewall to determine potential risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer executes a system scan from an authorized computer inside your company firewall to determine your exposure to inside attacks. The two security inventory services are configured and run from a secured external location.

  • Microsoft Internet Security and Acceleration (ISA) Server and its replacement Microsoft Forefront TMG are software platforms that contain an application-layer firewall able to guard networks from external and internal attacks. The two platforms perform deep examination of network protocols to detect exploits that can get by legacy firewalls. Microsoft ISA Server was superseded by Microsoft Forefront TMG, which is based on ISA Server's technology while delivering a variety of enhanced capabilities. Forefront TMG has in turn been discontinued by Microsoft, and the gateway security functions offered by the platform are now commonly handled by purpose-built physical devices from vendors such as Cisco, Check Point, Juniper and WatchGuard. (See ASA 5500-X Firewall with Firepower Services configuration and management.) Progent offers advanced Microsoft Forefront TMG support services and ISA Server 2006 consulting services to help you manage and debug your older firewall environment, and Progent can help your organization to upgrade efficiently to a modern firewall platform by providing system design, integration, tuning, training and debugging.

  • Features of Progent's IT outsource packages include system evaluation to make sure that your environment meets industry standards of security and online access, 24 x 7 network monitoring using Microsoft System Center Operations Manager to anticipate problems before they impact your business, optional Help Desk Call Center Services from Progent's consulting staff, security audit to help safequard your information network from hackers, addition of Service Packs and security updates for servers and software, savings on Progentís onsite support services, and contact with Progentís team of Microsoft and Cisco-certified network engineers and technicians.

  • Progent's low-priced extended hours online support program provides clients 24x7 access to remote support from Progent's TRC. Support services available outside regular work hours include fixing issues with Windows servers, Windows desktop troubleshooting, assistance with MS Office applications, network and system backup and restore, and fundamental routing and switching support for Cisco networking products.

  • Progent has published a white paper that details the benefits organizations of all sizes can derive from outsourcing or co-sourcing network consulting from Progent. Progent's Network Support Outsourcing and Co-sourcing white paper includes Progent's unique IT service delivery model for network support that can range from desktop troubleshooting to full-service project management. The white paper also explains how Progent's outsourcing services can assist clients to save money, improve productivity, and increase the value of their IT network. To see Progent's white paper, click: Advantages of Outsourcing IT Services from Progent.



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If your small business is in the Vacaville/Fairfield area and you are in need of technical support, IT outsourcing, or advanced expertise from a Progent professional, call 707-470-1313 or visit Contact Progent.
















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