Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon

Progent's experts can provide a broad assortment of consulting and technical support help for information systems powered by any mix of Microsoft, Cisco, Apple, or Linux/UNIX platforms. Support services available to small organizations in the Vacaville neighborhood by Progent's staff of seasoned consulting professionals include:



  • ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight Systems Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity.

  • Progent offers the services of a part-time CIO who can help companies to take a strategic view of their IT environment to make sure their technology aligns with their primary goals, carry out large-scale projects according to leading practices, negotiate vendor agreements, and deliver additional consulting services that require a combination of business experience and IT expertise. Progent's part-time CIO service is ideal for organizations who can't afford a permanent CIO but who at times can benefit from the advice of an experienced high-level technical executive.

  • Progent follows a group approach to network issue solving. By harnessing extensive experience from Progent's Microsoft and Cisco-certified consultants, Progent can expediently and efficiently solve even the most troublesome network issues. Working with hundreds of customers and completing thousands of complex support and integration tasks every year gives Progent an insight into which approaches are the most successful and which approaches should be avoided.

  • Progent's Cisco-certified CCIE network technology engineers offer advanced online and on-premises support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that run the gamut from small organizations and campus networks to giant data centers and ISPs. Progent can show you how to implement Cisco's continually improving switching solutions to achieve the performance, expandability, resilience, virtualization, security and manageability needed by your organization. To learn about Progent's consulting services for Cisco's extensive family of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For details about Progent's consulting and troubleshooting services for Cisco's Nexus line of switches, see Nexus switch consulting and support. To find out about Progent's support for Meraki switches, refer to Cisco Meraki switches consulting and troubleshooting services.

  • If your network incorporates Cisco routers, you may be using an old version of Cisco IOS, the control software used in most Cisco router and current Catalyst switches from Cisco. Cisco often offers upgrades to IOS to correct bugs, shore up security weaknesses, or improve features. However, upgrading Cisco IOS and other Cisco operating systems can be a challenge, depending on your Cisco device and your network infrastructure. As an example, there may be limited local Flash storage that might cause a new OS release to operate improperly. Progent's Cisco CCIE consultants can provide a broad selection of services associated with upgrading Cisco IOS or any other Cisco software platform such as IOS EX or CallManager. Progent's consultants can run version audits of your router software, recommend appropriate upgrades, provision Cisco devices, transfer software images, activate and test your new software, optimize performance, troubleshoot problems, and teach your IT staff how to utilize all significant new features.

  • Progent offers convenient, quick, and economical access to Cisco CCIE engineers. CCIEs are highly-qualified network gurus who earn this top-level classification only through strenuous examination by Cisco. CCIEs can handle even the most complex problems surrounding network architecture, deployment, repair, and maintenance. Progentís CCIE consultants work intimately with Cisco engineers in identifying problems with Cisco's IOS platform and developing fixes or acquiring software updates to resolve anomalies. Progent can provide quick contact with a CCIE by telephone so that you can receive instant assistance for complex network problems that are impacting business productivity but are beyond the expertise of your local IT service resources.

  • The failover server cluster technology built into the latest versions of MS Windows Server is radically re-engineered to simplify the deployment, setup, and administration of clusters and to provide greater levels of network availability, security, performance, and flexibility. New or enhanced features include cluster Validation, easier setup and installation, improved cluster administration, redesigned cluster architecture for increased uptime, hardened protection and quorum models, fewer failure points, greater disk and RAM capacity, improvements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's Microsoft-certified cluster technology experts can help your company assess the business benefits of failover clusters, design and implement a deployment, educate your network support staff to administer your cluster environment, deliver ongoing consulting and support services, and produce and test a workplace recovery plan. Progent's Windows Server 2016 disaster recovery experts can show you how you to create an affordable disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's massive Azure public cloud.

  • Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento is available for testing mission-critical applications, developing efficient migration methodologies, evaluating and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and building training systems for the latest products and technologies. For Progent customers without adequate in-house resources to assemble proper pilot systems, the lab cuts capital outlay and engineering risk and helps keep vital network projects on schedule.

  • Progent's MySQL application programmers, database architects, and DBAs can provide cost-effective online database administration or software programming support and can assist organizations of any size to configure and maintain MySQL in a reliable network infrastructure that offers advanced speed, expandability, and protection. Progent also has proven skill assisting businesses migrate applications from an Oracle environment to MySQL.

    Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide range of remote services to assist your organization to design, program, test, install, manage, and troubleshoot business applications based on any version of Excel, including Excel Online and Office 365 Excel. Progent can help you to upgrade your legacy Excel applications to the latest versions of Excel, integrate Excel with iOS and Android mobile devices, and fix compatibility problems between different versions of Office Excel. Progent offers on-demand help to clients who need a quick fix to a stubborn issue associated with Excel and Progent can also provide full project management support for migrating or developing line-of-business applications built on Office Excel. Progent's cost-effective online training classes for Office Excel can be custom tailored to meet the special requirements of individual users or groups.

    Progent's Microsoft Exchange 2016 consultants can assist your business in all phases of your migration to Microsoft Exchange Server 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines (VMs), databases and log files; setting up HLB for high-availability client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud readiness, works with popular handheld devices, allows one-time sign-on with Azure AD, and tightens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers have the depth and breadth of knowledge and hands-on experience to address the many technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will optimize the return on your investment in this powerful platform.



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If your small business is in the Vacaville/Fairfield area and you need technical assistance, IT outsourcing, or top-level services from a Progent engineer, call 707-470-1313 or visit Contact Progent.
















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