Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda

Progent's information technology support services for small and mid-size businesses in the Walnut Creek area are concentrated on customers who require immediate and affordable assistance with network dependability, security, efficiency, administration, or recovery. The following short selection of Progent's engineering services and networking expertise will provide a sense of the ways Progent's team can help you to enhance the business value of your computer system.



  • Progent can provide your small business online access to Microsoft Exchange 2016 Server planning and deployment consulting services, Microsoft-certified Exchange 2013 consulting experts, Microsoft Exchange Server 2010 experts and Microsoft Exchange 2007 Server consultants to create a fault-tolerant email system that provides protected email connectivity throughout your organization. For mobile workers with handheld devices, Progent offers Apple iOS, Android, and Windows tablet and smart phone integration services and RIM Blackberry management expertise.

  • Altaro VM Backup software provides small businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing large-scale environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a broad array of services to help you to plan, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup software. To read more, visit Altaro VM Backup Consulting Services.

  • Microsoft's virtual desktop technologies reduce the work needed for IT managers to deploy applications so that they are standardized across an entire user base, offer the power to manage rights to critical data, and enable quick deployment of additional or updated desktops. With Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies client connectivity, enhances performance, strengthens data security, unifies administration, and offers a nearly transparent client experience. Progent's Windows Server 2016 consultants can assist you to evaluate the strategic benefits of Microsoft's virtual desktop solutions, configure test and production deployments, improve your network infrastructure to support virtual desktops effectively, evaluate and remediate security issues, and educate your IT administrators to follow best practices to gain maximum payback from client virtualization.

  • Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

  • Progent's System Center consulting experts have more than a decade of experience deploying, maintaining and troubleshooting the core platforms that make up System Center and can help you to design, install, manage, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 migration consulting to assist your organization to move to the current version of System Center from an earlier release or from a third-party IT management solution to deliver the advantages of best-in-class provisioning, centralized management, security and compliance, plus infrastructure and critical application performance monitoring.

  • Prosight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable and more secure Active Directory implementation. Both versions also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. For details about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

  • Even if your IT budget is modest, Progent provides affordable service packages that will give your IT network the reliability, security, and performance your organization needs. Progent's optional 24x7 Network Monitoring and Reporting Services, combining the talent of experienced Microsoft and Cisco authorized IT engineers, the latest network administration applications, and comprehensive service packages, can keep your critical computer network software and servers up and running.

  • Progent's Experts Team offers in-depth support in specific application areas, allowing you to customize fast, cost effective and cohesive network solutions that fit the specific requirements of your business. Progent's custom software development consultants can help you to benefit from Microsoft's major business applications by providing a variety of services such as Microsoft Dynamics AX Enterprise Resource Planning Software consulting, Dynamics GP Business Accounting Software education and programming, Microsoft Dynamics NAV Business Management Software support, Microsoft Dynamics SL (Solomon) Accounting Software help, and Microsoft Dynamics RMS configuration.

  • Progent's Cisco-certified IP Voice experts can provide Cisco UC560 consulting services to assist you to manage your legacy UC500 VoIP gateway or plan and carry out a smooth migration to a modern VoIP solution.

  • Progent's simplified per-minute billing policy requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that increase service. For remote support during regular business hours, you pay only for the time spent working on your issue. If it only requires ten minutes to resolve your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's expert is actually on premises solving your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you might be charged for our expertís travel time, but never a higher emergency rate. Because Progent has a large pool of expert consultants located within the entire Northern California service territory, an available expert is typically near to assist. Progent can also offer onsite support to most zip codes in the United States within 24 hours of receiving a support call. Progent's online support group has delivered help to small companies in every state in the U.S (See Progent's customer testimonials.)

  • Progentís Wireless Site Survey makes it easy to plan and install a WiFi wireless network adapted to your facilities, providing your business a WLAN that has the reception, performance, capacity, QoS, security, and roaming ability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed on-premises service. Progentís onsite wireless survey features physical inspection, RF and security audits of your current WLAN, evaluation of your buildingís floor plans, testing for RF contention, RF propagation modeling, identification of optimum placement for client-requested Wireless Access Points including Cisco Aironet APs, Meraki cloud-managed APs and Apple AirPort products, and a comprehensive document defining a new wireless network.



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If your small business is in Contra Costa County and you need technical help, information technology outsourcing, or high-level services from a certified Progent consultant, call 925-362-2400 or visit Contact Progent.
















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