Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's network support services for small and mid-size organizations in the Walnut Creek vicinity are focused on customers who require quick and economical help for network reliability, security, efficiency, manageability, or repair. The following short list of Progent's consulting support services and practice areas will give you an idea of how Progent can assist your company to enhance the business value of your information network.



  • For advanced project management support, Progent offers the services of veteran information technology experts with decades of experience as technology project managers for application development, business technology implementation, and process engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer world-class management expertise to assist enterprise customers to follow best practices to ensure that strategic projects are successfully completed on schedule and on budget.

  • If your network includes Cisco appliances, you could be running an outdated version of Cisco IOS, the network OS used in virtually all Cisco router and the latest Cisco Catalyst switches. Cisco often publishes upgrades to IOS to correct bugs, plug security vulnerabilities, or add features. Unfortunately, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco appliance and your system environment. For example, there may be limited internal RAM that might cause a new OS release to operate improperly. Progent's Cisco CCIE network engineers can provide a wide array of services related to upgrading Cisco IOS software or any Cisco software platform such as CatOS or IOS XR. Progent can perform audits of your Cisco software, propose sensible updates, provision Cisco appliances, copy images, configure and verify your Cisco software, tune throughput, troubleshoot problems, and teach your IT staff how to utilize all important new functions.

  • Progent can provide enterprise clients online or onsite NetApp SAN consulting services for NetApp's complete family of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN deployments efficiently based on leading practices.

  • Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) consultant to assist you to design, implement, administer and troubleshoot unified communications environments supported by Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth experience assisting companies of all sizes to build collaboration ecosystems by delivering services that include Cisco Unified Communications Manager and CallManager planning and deployment, VoIP phones setup, and wireless VoIP phone solutions. Progent can help you with Cisco's entire portfolio of Unified Communications applications such as Jabber, WebEx, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Mobility.

  • Progent can provide the support of an accredited video conferencing and telepresence engineer with expertise deploying products from the major telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can assist your company to plan, configure, upgrade, or maintain a video conferencing solution that protects your current investment and maximizes the strategic value of your IT system. Progent can also provide the expertise of network infrastructure engineers who can help companies of any size to create and troubleshoot a communications network that delivers the performance, dependability, protection, and scalability required to support your video conferencing/telepresence environment.

  • Progentís 64-bit upgrade experts can assist your organization to enhance your application servers and workstations affordably from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of migrating to 64-bit computing, design a cost-effective upgrade process that minimizes operational interruptions, and provide responsive online support to assist your company to install 64-bit operating systems and application programs on your existing computers. Progent's Microsoft certified processing consultants can assist your company to install the 64-bit editions of Microsoft products like Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

    Progent's certified Microsoft Office and Office 365 consultants can help businesses to integrate Office desktop and Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that offers quick ROI and enables improved business results. Progent can assist your company to interface Microsoft Office or Office 365 apps with each other and with other core Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also help you to resolve compatibility issues between various releases of Office desktop and can provide customized online Office and Office 365 instruction to individual users or groups.

    Progent's Windows 10 planning and migration consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and on-premises assessment and upgrade services for Microsoft Windows 10 offered by Progent include ROI analysis, project management, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and users, and post-migration consulting support.

  • Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting services to help organizations of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

  • Progent's Microsoft Project and Project Online experts offer comprehensive remote and on-premises support services for Microsoft Project Server and Project Online as well as for all Microsoft products that work in conjunction with Microsoft Project. Consulting support services provided by Progent include Project Server and Project Professional integration, SharePoint 2013 migration consulting and development, SharePoint Server 2010 design and configuration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 migration, SQL Server 2012 support, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 support, Office Excel and Microsoft Office 365 Excel application support, and PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to help you to enhance your infrastructure to support local, branch, at-home, and mobile workers so they can use Project Server to work together safely and efficiently. Progent's certified network security experts can assist your IT team to define and enforce security workflows that protect sensitive project data without disrupting the productive exchange of legitimate information.

  • Progent's Microsoft AD support includes expertise in designing, setting up and troubleshooting complex Microsoft Active Directory (AD) installations. Progent's Microsoft-certified engineers have extensive knowledge about troubleshooting challenging AD problems like replication, multi-domain partition configurations, damaged AD objects, removal of legacy beta software configuration objects in production Active Directory environments, and repair of failed installations of AD and AD-integrated software. Progent is also experienced in using advanced Active Directory tools such as ADSIEDIT, and NETDIAG.

  • Progent's iPhone and iPad integration consultants offer affordable remote consulting to assist your business to design, configure, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for quick jobs to help you through occasional technical bottlenecks or major engagements to help you finish large-scale projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a highly available, secure and scalable infrastructure that is best suited to your mode of computing. Progent also offers online or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented ecosystem that optimizes the business value of your information network.



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If your small business is in Contra Costa County and you require technical help, IT outsourcing, or high-level services from a Progent engineer, call 925-362-2400 or visit Contact Progent.
















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