Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's information technology support for small and mid-size companies in Walnut Creek are concentrated on customers who need fast and affordable help with network dependability, protection, efficiency, manageability, or repair. This short list of Progent's consulting support options and practice areas will give you a sense of the ways Progent's team can help your company to enhance the business value of your information system.

  • Progent's Microsoft-certified consultants can provide online or in-person expertise to help businesses of any size to plan, deploy, administer, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager (SCDPM) consultants can assist you to upgrade from earlier versions of SCDPM or from a different backup/recovery system, and Progent can optimize your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing especially stubborn problems, or full project management services. Also, Progent's Data Protection Manager 2016 migration consulting experts can help you to plan and implement a smooth upgrade from Data Protection Manager 2012 to Data Protection Manager 2016 so you can benefit from integration with Windows Server 2016.

  • Microsoft's successful Small Business Server bundle no longer ships but is still in use on numerous small information networks. Progent's Small Business Server consulting team can assist you to manage your current SBS environment or evaluate the potential advantages of moving from SBS version 2011 or earlier to a more cloud-centric computing model by carrying out a Windows Server Essentials upgrade. Whether your servers and applications are hosted on an on premises datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent can provide full-service consulting, technical support, and software development services for Microsoft's core business products including Windows Server, Exchange Server. SharePoint, and SQL Server.

  • Cisco Unified Communications Manager, originally known as CallManager, functions as the foundation of Cisco's collaboration solution. Cisco Unified Communications Manager and Unified CM Express (CME) offer a modern IP-PBX solution by integrating tightly with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's Cisco-certified CUCM consultants can assist with any aspect of Unified CM support and troubleshooting in areas that include integrating Voice over IP phones and video phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, designing UCS server clustering solutions for survivability, and integration with Exchange Server and Skype for Business.

  • Microsoft supports transparent hybrid ecosystems that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes located on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist your organization with any facet of planning, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide as-needed support to help you through challenging technical problems and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on time and on budget. To find out more about Progent's online consulting support for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration solutions with on-premises Exchange.

  • Progent's consulting services for zero-downtime networks for small companies offer Microsoft and Cisco-certified consulting experts who will help you create a robust computing environment that includes key technologies and procedures for line-of-business environments. Progentís engineering professionals can help you to implement a system infrastructure with features such as fault tolerant Internet access, network load balancing, non-stop data centers, fault tolerant interoffice connectivity, and fault tolerant multi-site systems. Progent also help you to generate a business continuity plan and to implement and test mechanisms that provide fast, fail-safe disaster recovery.

  • Progent's data backup experts can provide consulting support for a wide range of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent offers expertise for leading backup products such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist your company to design, upgrade, or troubleshoot data backup solutions for a range of architectures including on-premises, edge to datacenter, cloud, or hybrid.

  • Progent offers access to the cost-effective support of remote Internet connectivity consultants to help your organization to assess or enhance your Internet services so your Internet connectivity solution matches your business needs. Support services provided by Progent's engineers include evaluation of your current bandwidth use, vendor and plan comparison and selection, network provisioning, and managing a smooth switchover to a different ISP and/or service plan. Provisioning can include optimizing current routers and configuring new ones, implementing firewalls, and designing dependable BGP configurations.

  • Progent's Experts Team offers in-depth expertise in specific software areas, enabling you to customize fast, inexpensive and complete IT solutions that fit the specific requirements of your business. Progent's applications consultants can help you to customize Microsoft's important business packages by providing a variety of services including Microsoft Dynamics AX (Axapta) ERP Software consulting services, Dynamics GP/Great Plains Accounting Software training and integration, Microsoft Dynamics NAV (Navision) Business Management Software support, Microsoft Dynamics SL (Solomon) Business Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) configuration.

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If your small business is in Contra Costa County and you are looking for technical help, IT outsourcing, or advanced services from a certified Progent professional, call 925-362-2400 or visit Contact Progent.

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