Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's experts can provide a broad array of engineering and technical support help for IT systems powered by any mix of Windows, Cisco, Apple macOS and OS X, or Linux platforms. Support services offered to small and mid-size companies in the Walnut Creek neighborhood by Progent's team of Microsoft consulting professionals include:



  • Lync Server 2013, renamed Skype for Business, allows organizations of any size to build a manageable and protected communications ecosystem that supports a BYOD computing model with IM, presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN telephony across a wide range of stationary PCs and handheld endpoints. Progent's certified Lync 2013 experts can assist you to evaluate the business benefits of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology appropriate for your present and long-term plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook, Excel and PowerPoint. Progent's Skype for Business Server experts can also help your organization to plan and carry out an efficient migration to Skype for Business.

  • Progent's certified Windows 8.1 experts can provide a range of consulting services to assist organizations of any size to maintain, manage, and repair networks that incorporate workstations, notebooks, tablets, or smartphones based on Windows 8.1. Progent's consultants also offer Windows 10 planning and migration assistance.

  • Progent's hybrid cloud solutions consultants can provide expert remote consulting support to assist organizations of all sizes to connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective hybrid ecosystems that can include Windows and Linux systems and applications in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

  • The most recent release of Microsoft Dynamics NAV offers several new features including Personalized Role Centers, enhanced business analytics and reporting options, and advanced workflow management. Progent's Dynamics NAV ERP experts offer software development, configuration and troubleshooting services to help your company to benefit from MS Dynamics NAV. Progentís engineers can assist you to integrate Microsoft Dynamics NAV ERP software to additional services and applications. Also, Progent can help your organization to design and analyze data warehouses so you can improve your knowledge of your operations, attract more clients, refine your sales strategies, and form successful alliances.

  • Altaro VM Backup provides small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular recovery capability for specific files and emails, support for Windows Cluster Shared Volumes and vCenter for handling larger deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a broad array of services to assist you to design, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup. For more information, visit Altaro VM Backup Consulting Services.

  • If you are developing Linux software on a network that includes Microsoft-based servers, workstations and applications, Progent offers network outsourcing and services that keep your system up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and optional onsite help as you need it, Progent provides UNIX developer support that offers an affordable way to manage an information technology network that features dependability, protection and performance.

  • The failover clustering feature set built into the most recent releases of Windows Server has been radically redesigned to streamline the deployment, setup, and management of server clusters and to provide improved levels of network dependability, security, performance, and flexibility. New or improved features include automated cluster Validation, easier setup and deployment, improved cluster administration, new cluster infrastructure for increased availability, hardened security and quorum structure, minimization of failure points, more storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified cluster technology consultants can help your company assess the advantages of Windows clustering, design and execute an installation, educate your network support personnel to manage your cluster environment, provide continuing consulting and technical help services, and create and validate a workplace recovery plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud environments utilizing failover cluster tools proven in Microsoft's Azure cloud.

  • Some of the common online Cisco router consulting services available from Progent include configuring hostname, IP addressing, routing maps, NTP, and user accounts; setting up HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing tables, and BGP peering arrangements; installing current IOS image; setting up and confirming router failover; resolving VPN tunnel and routing problems; making a network diagram and documenting configuration; plus policy and fault tolerance planning.

  • Progent's Microsoft-certified consultants can provide remote or in-person support to assist organizations of all sizes to design, deploy, administer, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager. Progent's System Center 2012 Data Protection Manager consulting experts can help you to migrate from earlier versions of SCDPM or from another backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent can provide occasional help for fixing particularly challenging issues, or full project management services. Also, Progent's System Center Data Protection Manager 2016 migration consulting experts can help you to plan and carry out a smooth migration from Data Protection Manager 2012 to SCDPM 2016 so you can benefit from integration with Windows Server 2016.

  • Progent provides live online webinar training seminars. Virtual online classes offer a convenient and economical way for educating your IT personnel to use a broad assortment of important applications including Office and Office 365 versions of Excel, Word, PowerPoint, Outlook, Access, and Project. Progent also offers customized training for Microsoft Dynamics GP. In addition, Progent offers on-premises training for customers in the San Francisco Bay Area and larger cities across the United States.

  • Progent's Meraki wireless access point experts offer online and on-premises support services to help organizations of any size to design, deploy, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist you to set up and support Meraki-based wireless networks for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst, Nexus and Meraki switches, ASR routers and firewalls to build a seamless ecosystem that delivers identical connectivity, performance, security compliance, ease of management and uptime for wired and wireless users regardless of their mobility or device. (See Cisco Meraki switches integration.)



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If your small business is in Contra Costa County and you are in need of technical assistance, information technology outsourcing, or high-level expertise from a Progent professional, call 925-362-2400 or visit Contact Progent.
















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