Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's information technology support for small businesses in Walnut Creek are concentrated on customers who need quick and affordable assistance with system reliability, protection, productivity, manageability, or repair. The following brief list of Progent's engineering support options and networking expertise will give you a sense of how Progent can assist you to increase the competitive value of your information network.



  • Progent provides live online training for an array of client applications. Progent's Online training covers areas such as Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro programming, PowerPoint collaboration, Outlook security, Office 365 Access programming, Microsoft Dynamics GP migration, and Windows 10 configuration. Online learning offers the benefits of traditional classroom seminars, including immediate communication between students and teachers, but eliminates the costs of travel and the challenge of trying to synchronize the availability of trainers and students.

  • Progent's Juniper-authorized network consultants can help your company to design and deploy Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and upgrade efficiently from outdated products to the latest versions. Progent's Junos OS engineers can provide support for Juniper's flagship network operating system to enable you to simplify the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help organizations maintain networks that include a mix of Juniper's OS platforms.

  • Progent's ProSight Active Security Monitoring service is a next-generation endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn about the entire ProSight line of low-cost network monitoring and management services for small organizations

  • Microsoft Windows Server Essentials is a value-priced, versatile platform that allows small organizations to transition from the traditional stand-alone on-premises datacenter to the modern hybrid computing model that combines on-premises and virtualized cloud-based resources. Progent's Microsoft-certified Windows Server Essentials consultants offer budget-friendly remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to assess the potential productivity and cost advantages of moving to Windows Server Essentials and implementing a hybrid local/cloud-based model for your network environment. Progent can provide full-service project management so you can design and carry out a smooth move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent also offers as-needed consulting help, technical support, and training. (Learn about Progent's Office 365 integration with on-premises Exchange deployments and Azure cloud integration consulting.)

  • Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have more than a decade of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes expert online or onsite consulting support for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to upgrade smoothly from SCOM 2012 to Operations Manager 2016.

  • In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers organizations expert support for products from other major Firewall manufacturers including Check Point Software, WatchGuard, Netscreen, SonicWALL, and Symantec. Progent can help you design a detailed security strategy and choose the right products from multiple vendors to achieve your security goals while staying within your spending restraints.

  • Microsoft SQL Server 2014 incorporates significant enhancements in key areas such as speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services including planning, configuration, administration, remediation, and software development expertise to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment. If you are already running SQL Server 2014, Progent can help your company to perform a cost-effective upgrade to SQL Server 2016.

  • Even though the Microsoft Small Business Server family is discontinued, this software bundle is still popular. Progent provides a range of Microsoft Small Business Server support services for all versions of the platform. In addition, Progent's Windows Server Essentials consulting experts can assist your organization to evaluate the potential benefits of transitioning from an on-premises environment powered by Small Business Server version 2011 or earlier to a hybrid onsite/cloud computing model by carrying out a migration to Windows Server Essentials and to Microsoft's cloud-based application suite. Whether your servers and applications reside on a local datacenter, in the Microsoft Cloud, or across a mix of of both, Progent can provide full-service consulting, troubleshooting, and software design and programming services for Microsoft's strategic business products including Windows Server, Exchange, SharePoint Server, and SQL Server. .

  • Progent's Amazon AWS planning and integration consultants offer affordable online support to assist businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create cloud-based or hybrid ecosystems that efficiently integrate Amazon AWS services. Progent offers occasional support or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate smoothly to the Amazon AWS cloud.

  • Progent's Microsoft System Center consulting experts have over 15 years of experience configuring, maintaining and fixing the key platforms included with Microsoft System Center and can help your organization to plan, configure, maintain, and repair your System Center solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 upgrade planning and support to help you to move to the latest version of Microsoft System Center from an earlier one or from a third-party datacenter management platform to deliver the advantages of best-in-class provisioning, centralized management, security, plus infrastructure and application availability and performance monitoring.

  • Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance built by Barracuda or a software-based appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup protects vital company data produced locally, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting services to assist you to design, configure, operate and troubleshoot a BDR system built on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consulting and management.

  • If you incorporates Cisco appliances, you may be using an old version of Cisco IOS, the operating system powering most Cisco router as well as current Cisco switches. Cisco often provides updates to IOS to correct bugs, plug security weaknesses, or add features. Unfortunately, updating IOS or other Cisco operating systems can be a challenge, depending on your Cisco device and your system environment. For example, there may be limitations of internal Flash storage that could cause a new OS version to execute improperly. Progent's Cisco CCIE network engineers offer a broad selection of support services related to updating Cisco IOS software or other Cisco control software such as IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform inventories of your Cisco software, propose appropriate updates, provision Cisco devices, transfer software images, configure and test your update, optimize throughput, resolve issues, and teach your IT managers how to get the benefits of any important new features.



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If your small business is in Contra Costa County and you need computer support, IT outsourcing, or top-level expertise from a certified Progent consultant, call 925-362-2400 or visit Contact Progent.
















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