Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's Network Consulting Offerings in Summary
Progent's Information Technology Support services are focused on small and midsize companies that need rapid and affordable solutions for network reliability, security, efficiency, or support. The following abbreviated examples of professional support and information technology experience will give you a sense of ways in which Progent can help enhance the business advantage of your information system.

• Progent's IT expert consultants have extensive day-to-day experience working with leading ISPs and telecommunication companies delivering a broad array of WAN and Internet connection options, including Cable Modem, ATM, DSL, wireless, SDSL, T1, T3 and VPN solutions to support our clients' multi-location networks and Internet connectivity, and voice communications needs. Our Internet, communications carrier and collocation provider experience includes Broadwing, Cable & Wireless, Genuity, Global Crossing, MCI/UUNET, SAVVIS, SBC Pacific Bell, Verio, and XO Communications.
  
  
• Whether it involves architecting system infrastructure, setting up or outsourcing a Help Desk, rolling out a new email system, or building an on-line business application, outsourcing your IT system support services can manage expenses and risks, allowing IT service costs to grow in a more linear and manageable fashion than is possible by growing a large, all-purpose in-house information technology staff.
  
  
• Progent has published a white paper that summarizes the benefits a small organization can derive from outsourcing IT support and other information technology services. The white paper offers specific examples of how San Francisco Bay Area based companies benefited from Progent's outsource services by enhancing the business value of their information technology networks and saving money on IT support. To view a printable PDF copy of this document and find out how network outsourcing can cut costs and accelerate productivity, click:
  Small Office IT Outsourcing White Paper (140 Kb PDF file).
  
  
• Progent can help you with planning, installing, administering and troubleshooting advanced IT environments based on Windows Server 2003, and can assist with your migration from Microsoft Windows 2000 or from mixed platform environments. Progent's migration, integration, update, support, and custom programming services include system design, setup and deployment.
  
  
• Progent's Apple Macintosh networking professionals can assist you with a wide range of network network issues including system design, remote connectivity, internetwork compatibility, security, and emerging technologies such as Voice over IP and flexible wireless connectivity. Progent can help you setup Apple’s Xserve enterprise servers, Xserve RAID redundant storage systems, and Xsan storage area network (SAN) solution. Progent can also provide certified consulting experts to support Cisco routers and network infrastructure.
  
  
• Progent offers Windows 2003 clustered environment expertise to help your business implement clustered server configurations that can potentially provide 100% uptime, even for normal management functions. This redundancy is possible because a single server in a cluster can be brought down for maintenance work without affecting users. Clustering also allows IT personal to perform important security patches during regular business hours without reducing user productivity.
  
  
• Progent’s team of Microsoft and Cisco-certified consultants average more than ten years of hands on industry experience, in the trenches, of IT support, performing a broad variety of technical tasks for a extensive range of clients. Each technical expert brings a set of individual best practices from this extensive industry experience, and these are further refined by the company-wide best practices education that Progent instills in its consulting group. For larger projects, Progent consultants take advantage of the Microsoft Solutions Framework (MSF) model for project delivery which breaks projects down into discrete and manageable phases that eliminate the potential of a project getting out of control.
  
  
• Progent's highly advanced service reporting system provides comprehensive documentation for all completed services. Each Progent team member has full and secure access to all the details of technical services delivered by any staff member to every customer. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily viewable and searchable internal database that allows Progent's engineers to share their experiences company-wide so that the overall productivity of Progent's support improves over time.
  
  
• Progent's advanced virtual office structure uses the Internet and wireless technologies to ensure that a engineer or technical team member is readily available to fix your computer network problems efficiently.
  
  
• If you want to redo your organization’s web site, create internal webs for applications such as HR or employee education, establish a powerful web presence for a new company, or build enterprise-class, data-driven web applications, Progent can provide talented and experienced web site designers and developers . Progent's consultants can also help you construct and maintain a secure, robust server and communications network, including remote connectivity, to support your web platforms.
  
  
• Progent offers Northern California mid-sized companies two basic outsourced service packages built on Operations Manager: Fully Managed Network Monitoring Package and 24x7 Server Monitoring Package. To download a single-page printable datasheet detailing Progent's two Network Monitoring Packages for medium-sized companies, click:
  Network Monitoring Packages 69 Kb PDF file).
  
  
  
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If your small business is in Contra Costa County and you are in need of computer assistance, information technology outsourcing, or professional services from a Microsoft or Cisco certified expert:

Call 925-362-2400 or send email to information@progent.com