Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's experts knows how to deliver a wide range of engineering and technical support assistance for information environments based on any combination of Windows, Cisco, Apple macOS and OS X, and Linux platforms. Network services available to small businesses in the Walnut Creek neighborhood by Progent's staff of Microsoft technical experts include:

  • Progent's Exchange Server hosting and management services offer a world-class data center with redundant electrical and environmental control systems, round-the-clock site security and IT support center, and fault-tolerant connections to tier-1 Internet service companies. Hosted Exchange servers are set up as virtual machines for fault tolerance, easy expandability, and rapid recovery. Progent's services feature complete incorporation with your network, access to handheld communication products, continual tracking of performance and security, spam and virus filtering, security update and service pack management, Helpdesk services, per-day data backup, and full email management support.

  • Even if your Information Technology budget is minimal, Progent provides cost- effective support options that will give your network the reliability, protection, and functionality your business requires. Progent's optional 24x7 Network Monitoring and Reporting Services, leveraging the talent of experienced Microsoft and Cisco certified IT consultants, the latest network management applications, and economical service programs, will keep your line-of-business network applications and servers operating smoothly.

  • Progent's Microsoft-certified System Center 2012 Operations Manager consulting experts have more than a decade of experience designing, deploying, optimizing and troubleshooting SCOM environments and offer organizations of all sizes advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or onsite technical support to help you to remediate critical problems detected by Microsoft SCOM 2012. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) consulting services to assist you to migrate efficiently from SCOM 2012 to SCOM 2016.

  • Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year computer industry veteran and has managed the creation and deployment of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent founded Progent in order to address the needs of small organizations who can't justify the high cost of supporting a large IT staff but who still require information systems with enterprise-class dependability, protection, and performance.

  • Altaro VM Backup software offers small organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your Recovery Point Objective, advanced encryption, granular recovery options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a wide array of services to assist you to design, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software. To learn more, visit Altaro VM Backup Consulting.

  • Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

  • Progent can provide high-level online expertise for business continuity planning, validation, and education to help you to prepare for potential catastrophes, minimize service disruption for your vital network functions, eliminate data loss, and meet regulatory mandates and business requirements. Progent's business continuity consultants can work closely with your executive and IT support group to perform business impact evaluation, identify interdependencies, identify human and physical resources required to run your business, determine key IT services and specify acceptable restoration times, select colocation sites, configure safe offsite access capability for key workers, plan emergency notification systems and define duties for staff, document a comprehensive recovery and test plan, and provide training for key people to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can help you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure public cloud.

  • Stealth penetration testing is a key component of any overall IT system security plan. Progent’s security professionals can perform extensive unannounced penetration security tests without the awareness of your organization's internal network support resources. Unannounced penetration testing uncovers whether existing security monitoring systems such as intrusion incident alerts and event log analysis are properly configured and consistently observed.

  • System Center Configuration Manager 2016 automates software provisioning across multiple sites, streamlines security and compliance settings management, inventories network assets, guards against corporate data leakage, provides health monitoring, allows safe end-user self service, and delivers a common point of control for administering multi-operating system networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can help your organization with any aspect of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.

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If your small business is in Contra Costa County and you are looking for technical help, IT outsourcing, or top-level services from a Progent engineer, call 925-362-2400 or visit Contact Progent.

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