Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's information technology consulting services for small and mid-size businesses in Walnut Creek are concentrated on customers who need quick and economical assistance with system reliability, security, productivity, manageability, or recovery. The following short list of Progent's engineering support options and practice areas will provide an idea of how Progent's team can help your company to enhance the competitive value of your information network.



  • Progent offers online or onsite help from a Cisco Certified Internetwork Expert (CCIE) specialist to assist your business to plan, install, administer and troubleshoot converged communications environments supported by Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting organizations of all sizes to build advanced collaboration ecosystems by providing expert services such as Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, VoIP phones configuration, and wireless VoIP phone solutions. Progent can assist you with Cisco's extensive library of Unified Communications applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

  • Load balancing of multiple servers increases performance and provides redundancy by side stepping downed servers in a load-balanced farm. Progent's load balancing consulting services address a wide array of high-availability load balancing solutions such as network load balancing, load balanced application software, network backbone routing, and content delivery products including Cisco Content Engine. Non-stop load balancing providers for which Progent can provide consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.

  • The extensible architecture of Microsoft Dynamics GP makes it possible to create custom Dynamics GP/Great Plains applications that provide all of the basic elements of standard Microsoft Dynamics GP solutions but also address the individualized needs of your organization. With access to the Modifier with Microsoft VBasic for Applications, applications developers can utilize the most popular customization platform in the software industry to tailor Dynamics GP/Great Plains information views, add or modify business logic, personalize forms and reports, or exploit integration with Microsoft Office and Office 365 software. Progent's expertise with Microsoft .NET support, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 application development, and development background with Visual Basic, Visual Studio, XML and other developer systems make it possible to design customized line-of-business applications and web commerce solutions that integrate seamlessly with Dynamics GP.

  • Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

  • For enterprise project management support, Progent can provide the services of senior information technology professionals with decades of background as technology project managers for program development, information systems deployment, and business process engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level project managers can provide world-class management expertise to help enterprise clients to follow leading practices to ensure that major projects are completed on time and within budget.

    Some of the popular remote Cisco router support services offered by Progent's certified Cisco experts include configuring hostname, IP addressing, routing tables, NTP, and user accounts; setting up HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing configuration, and BGP peering; upgrading router's IOS image; configuring and testing failover; troubleshooting VPN tunnel problems; creating a network diagram and documenting router setup; plus policy and availability strategy.

  • Progent can provide Microsoft System Center 2012 Configuration Manager planning and deployment and Intune expertise to centralize and simplify the management of your PCs and Cloud-connected tablets and smartphones. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy device management solution or help you to enhance your current SCCM 2012 ecosystem to accommodate your changing business needs.

  • Lync 2013 enables organizations of any size to create a centrally managed and protected communications environment that permits the modern BYOD computing style with IM, real-time presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN calling enabled for a broad range of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 consultants can help your company to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your present and future plans, deploy Lync 2013 so as to speed up your ROI, and deliver live webinar and on-premises training to your IT staff and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with key Office and Office 365 apps including Outlook clients, Word and PowerPoint. If your company is already running Lync, Progent's Microsoft Skype for Business Server experts can assist you to design and carry out an efficient upgrade to Skype for Business.



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If your small business is in Contra Costa County and you need technical assistance, IT outsourcing, or advanced expertise from a Progent professional, call 925-362-2400 or visit Contact Progent.
















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