Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's certified professionals can deliver a broad selection of engineering and technical support help for information systems based on any mix of Microsoft, Cisco, Apple Mac, and Linux/UNIX platforms. Network services offered to small and mid-size organizations in the Walnut Creek vicinity by Progent's team of seasoned engineering professionals include:



  • Progent's wireless integration consultants have broad expertise in the implementation and support of wireless networking technology and can help your IT team to plan, deploy, administer and troubleshoot wireless ecosystems that are secure, robust, expandable, easy to manage and use, ready to support your critical workloads, and seamlessly incorporated into hybrid cloud environments. Online and on-premises expertise provided by Progent span a variety of wireless technologies and include smartphone and tablet integration, Wi-Fi network design and deployment, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless integration.

  • Lync 2013 enables organizations of all sizes to build a centrally managed and secure communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, real-time presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad assortment of stationary PCs and handheld clients. Progent's certified Lync Server 2013 experts can assist your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your present and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and provide live webinar and onsite training to your management team and end users. Progent offers expertise in key components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook clients, Word and PowerPoint. If your organization is currently using Lync Server, Progent's Microsoft Skype for Business experts can help you to design and carry out an efficient upgrade to Skype for Business.

  • Progent can provide the cost-effective services of online Internet connectivity consultants to assist your organization to assess or update your ISP services so your Internet access solution matches your business requirements. Services available from Progent's engineers include assessment of your current bandwidth use, vendor and plan comparison and ordering, network provisioning, and overseeing a smooth move to a different ISP and/or service arrangement. Provisioning can include enhancing current routers and switches and configuring new ones, implementing firewalls, and upgrading fault-tolerant BGP architectures.

  • VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.

  • Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a disaster recovery system based on Microsoft's most advanced Failover Clustering technologies including Cluster Operating System Rolling Upgrade, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost hardware, Virtual Machine Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical deployment of a failover cluster quorum arbitration point based on Microsoft Azure.

  • Progent's Microsoft Exchange 2016 consultants and Exchange 2013 engineers can provide low-cost online and onsite help to carry out your migration to Microsoft Exchange 2016 or Microsoft Exchange Server 2013, generate thorough documentation of your upgraded email environment, educate your network support staff and end users to get them ramped up rapidly on Microsoft Exchange Server 2016 or Microsoft Exchange Server 2013, and provide ongoing administrative services and engineering support.

  • Altaro VM Backup offers small businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud architectures and also enables low-cost backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your exposure to data loss, advanced encryption, granular restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for managing large-scale environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to assist you to plan, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software. For more information, go to Altaro VM Backup Consulting Services.

    Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small organizations to make the move from the traditional stand-alone on-premises datacenter to the contemporary hybrid networking model that combines both local and cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server Essentials consultants offer cost-effective online consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential business benefits of moving to Windows Server Essentials and adopting a hybrid local/cloud-based design for your network environment. Progent can provide full-service project management so you can plan and carry out an efficient move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent also offers ongoing consulting help, technical support, and training. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure integration consulting.)

  • Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE integration experts can help you to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers cost-effective remote or on-premises support to assist companies to move smoothly to a modern unified communications network that offers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.

  • Progent's Cisco CCIE-certified network consultants can provide world-class remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small companies and campus networks to enterprise data centers and public clouds. Progent can assist you to deploy Cisco's rapidly improving switch technology to realize the speed, scale, uptime, virtualization, data protection and ease of management needed by your organization. For information about Progent's support for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and support. To learn about Progent's consulting and troubleshooting services for Cisco's Nexus family of data center switches, refer to Cisco Nexus switch consulting services. To find out about Progent's support services for Cisco Meraki switches, visit Cisco Meraki switches configuration and management.



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If your small business is in Contra Costa County and you need computer help, IT outsourcing, or high-level expertise from a Progent engineer, call 925-362-2400 or visit Contact Progent.
















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