For small business networks located throughout the state of Connecticut, Progent's Microsoft and Cisco certified professionals can provide online assistance and troubleshooting to fix your network systems troubles quickly and cost effectively. Progent has developed enterprise-class expertise, advanced software tools and support databases to troubleshoot and repair computer network problems absent the high cost and delays normally associated with on-site service visits. If your Connecticut organization is located outside of the larger metro areas such as Bridgeport, New Haven, Hartford, or Stamford, your local computer support choices may be limited in expertise, or not available during urgent situations. This results in a network environment that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s group of seasoned network professionals average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical projects for a extensive range of clients. This means you obtain not only the technical competency needed for the task, but a consultant with proven methods for applying that expertise to deliver excellent network solutions.
Nationwide Remote Support for Microsoft and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and solve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Immediate Assistance for Urgent Issues
With Progent’s remote support services, you can get immediate help for problems that are causing network disruption without the lengthy wait for an on-site service engineer. For day-to-day administration work, Progent’s off-site support engineers can perform most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Full Range of Security Services
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainer fees, and no minimum support time. All service time is fully documented and invoiced to the actual minutes utilized.
Convenient Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent technical team members have over 10 years of experience supporting the Microsoft family of technologies.
Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded only to the top class of companies that operate closely with Microsoft, have shown IT skills, and have verified client references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have undertaken comprehensive proficiency testing. Microsoft Gold Partners are provided access to special support and training opportunities from Microsoft and early access to beta software for training and study purposes.
Experience with a Broad Spectrum of Small and Mid-size Business Networks
Progent’s expert engineers have provided IT support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.
Comprehensive Computer Network Security Auditing and Testing
Progent’s CISM certified security team members can efficiently perform comprehensive security audits, firewall evaluation and stealth penetration testing on mission-critical small business IT networks.
Network Monitoring Services
Progent offers an assortment of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies issues before they can disrupt your network.
One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most IT support needs for small organizations. While focused on supporting environments from Microsoft and Cisco, Progent engineers frequently work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Custom Software
Progent can provide expert software designers and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully developing both simple and complex application development projects for companies of all sizes.
