For office computer networks located in the state of Connecticut, Progent's Microsoft certified consultants can provide online support and remote troubleshooting to repair your network troubles fast and cost effectively. Progent has acquired top-notch expertise, sophisticated utilities, and support databases to diagnose and fix network problems without the high cost and delays normally associated with onsite service dispatches.

If your Connecticut business is located outside of the larger metro areas such as Bridgeport, New Haven, Hartford, or Stamford, your local network systems support choices may be limited in technical capability, or not available during an emergency. This can result in a network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís group of field proven network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a varied range of customers. This means you get not only the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to assist with excellent network solutions.

Progent's Test Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento has a variety of advanced computers and network support infrastructure that can be utilized online or on premises to facilitate piloting, assessments, performance modeling, troubleshooting, disaster recovery planning, training, and other reasons to help Progent's clients successfully carry out large-scale projects.

Citrix Virtual Windows Desktop Engineering Support
Desktop virtualization solutions from Citrix permit fast set up of new desktops, fast deployment of current applications and updates, streamlined desktop image management, quick restoration after client hardware failure or loss, reduced initial investment in and longer useful life for desktop PCs, consistent performance, tight control of security standards, and the ability to prevent critical business information from leaving its authorized location. Progent's Citrix-certified XenDesktop engineers and Citrix XenApp specialists can help your IT staff to evaluate, pilot, deploy, manage, and troubleshoot Citrix virtual desktop and application products and can help you with additional virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

Immediate Help for Urgent Problems
With Progentís urgent remote network support services, your company can get immediate help for issues that are causing lost productivity. Remote help does away with the lengthy delay and increased cost associated with on-site technical support. For day-to-day network administration work, Progentís remote support engineers can finish most jobs within minutes of a request, rather than requiring you to wait for hours for on-site support to arrive.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates software deployment across multiple sites, centralizes security and compliance settings control, inventories network assets, guards against company data leakage, performs network health reporting, allows safe self service, and offers a common control mechanism for administering multi-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can assist your organization with any facet of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid environments.

BI Reporting Consulting and Troubleshooting
Progentís BI reporting consultants can provide remote and onsite expertise to assist you with any aspect of BI reporting from troubleshooting or modernizing reports to designing and implementing an advanced business intelligence solution. Progent's BI experts can help your company to maintain your current BI system, help you to migrate reports and databases from a legacy reporting platform to a current solution, and provide as-needed online training tailored to your individual needs. Progentís management reporting consultants offer expertise in all popular business analytics reporting tools including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Builder.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to take care of issues with NetApp SAN storage deployments quickly and affordably based on best practices.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications that include Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the top class of organizations that work closely with Microsoft, have proven their IT expertise, and have confirmed customer references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology experts who have undertaken comprehensive proficiency testing. Microsoft Gold Certified Partners are provided access to special support and training programs from Microsoft and early exposure to new software for training and study purposes.

MySQL Database Application Development and Database Administration Support
Progent's certified MySQL relational database management system experts can provide a selection of budget-friendly support services to assist companies of any size to enhance the business value of MySQL. Support services offered by Progent for MySQL environments cover DBA services, software programming, and database migration assistance.

Design, Integration and Support Services for System center 2012
Progent's System Center 2012 consultants have more than a decade of experience integrating, maintaining and fixing the key platforms included with System Center and can help your organization to design, install, maintain, and fix your System Center solution to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent also can provide System Center 2016 upgrade planning and support to help your organization to move to the current edition of Microsoft System Center from an older one or from a third-party datacenter management solution to deliver the benefits of best-in-class provisioning, centralized management, security and compliance, plus infrastructure and critical application performance monitoring.

After-hours Online Technical Support
Progent's low-priced extended hours online support program offers companies round-the-clock access to online technical support from Progent's Technical Response Center (TRC). Services offered beyond normal work hours include fixing issues with Windows server products, MS Windows desktop support, assistance with Microsoft Office programs, network and system backup/restore, and fundamental routing and switching help for Cisco technology.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.

One-stop Shopping for Comprehensive Computer Network Support Services
Progent can act as a single solution for the majority of IT support needs for small businesses. While focused on supporting products from Microsoft and Cisco, Progent consultants regularly install, integrate, and maintain products from leading hardware and software companies including Check Point Software, WatchGuard, and Symantec. Progent also offers expertise for Apple OS X and Apple IOS technology, Linux consulting, Citrix consulting, and Juniper integration.

VMware NSX Network Virtualization
VMware's NSX virtual network technology enables you to create complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly restore the complete virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.

Get in Touch with a Progent Network Support Expert
To learn how to contact a Progent network support expert for online or on-premises assistance in , phone 1-800-993-9400 or visit Online Computer Support.

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