For small office network systems located in the state of Connecticut, Progent's Microsoft and Cisco authorized technicians can deliver remote phone assistance and troubleshooting to repair your network systems troubles quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support databases to troubleshoot and fix computer network problems while avoiding the cost and delays associated with onsite technical service calls.

If your Connecticut organization is located beyond the larger metropolitan areas such as Bridgeport, New Haven, Hartford, or Stamford, your nearby network support choices may be limited in technical capability, or not available during an emergency. This results in a network that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís group of network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical projects for a varied range of customers. This means you get not just the technical expertise needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.

Simple Sign-on and Billing Structure
Progent has made it easy to become a client. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum job fee for services performed during normal business hours. All support time is fully documented and billed to the precise number of minutes utilized. By-the-minute billing avoids scenarios where customers are charged big dollars for quick fixes. You are charged only for the services you get.

Consulting and Troubleshooting Services for SCVMM 2012
Progent's SCVMM 2012 consultants can help organizations of all sizes to follow best practices to configure SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your company to move from a legacy release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you realize maximum return on investment. Progent also offers Virtual Machine Manager 2016 migration consulting to help your organization to plan and implement a smooth upgrade from SCVMM 2012 to SCVMM 2016 so you can benefit from new assurance capabilities, more affordable VMM storage options, and other enhancements.

Immediate Assistance for Urgent Issues
With Progentís urgent remote network support services, your company can receive instant support for issues that are causing lost productivity. Online help does away with the lengthy wait and increased expense associated with in-person technical support. For ordinary network administration tasks, Progentís online support consultants can finish the majority of jobs within a few minutes of a request, rather than requiring you to live with a problem for up to a day for on-premises support to show up.

Examples of Online Support Services Available from Progent for Cisco Routers
Some of the popular remote Cisco router consulting services offered by Progent include configuring hostname, DHCP, routing maps, T1, security logon banner and user accounts; configuring HSRP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing tables, and BGP peering arrangements; installing current IOS image; configuring and testing failover; fixing VPN tunnel problems; producing a network diagram and documenting configuration; plus policy and fault tolerance strategy.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with synchronous replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters located up to 185 miles (300km) apart. Progent offers access to a NetApp MetroCluster expert who can assist you to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your functional needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by providing help with procedures like assigning shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to verify adherence with industry standards and government requirements.

Eliminate Reliance on an Individual Freelance Consultant
By developing a partnership with a full-service computer support organization such as Progent rather than with an individual freelance consultant, you are ensured fast access to capable professionals when you need them. You do not have to be concerned that sickness, training, time off, or conflicting priorities with other customers will cause you to be without support when you have an emergency.

Team Approach to Service and Technical Problem Escalation
Computer networks have grown ever more sophisticated. In addition, typical small office networks incorporate products from many different vendors. This makes computer integration and support increasingly difficult. It is unfeasible for even the most experienced engineer to have deep familiarity in all aspects of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and updates that small companies include in their information systems. Progent follows a team methodology to computer consulting and relies on application experts to bring high-level knowledge when necessary to solve the most intractable technical issues efficiently, at the lowest expense to you.

One-stop Shopping for Comprehensive Computer Network Support Services
Progent can be a single source for the majority of network support requirements for small businesses. While concentrated on supporting products from Microsoft and Cisco, Progent engineers regularly install, integrate, and maintain products from leading hardware and software vendors such as Check Point Software, WatchGuard, and Symantec. Progent also provides support for Apple OS X and Apple IOS technology, Linux consulting, Citrix consulting, and Juniper/NetScreen integration.

Planning and Deployment Consulting for Microsoft Skype for Business Server
Progent's Skype for Business consultants can provide remote and on-premises expertise for companies of any size to assess the costs/benefits of migrating to Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you create and verify a security environment for your Skype for Business deployment that is compliant with regulatory requirements.

Microsoft Exchange Server 2013 Upgrade Support
Progent offers expert Microsoft Exchange Server 2013 migration consulting such as risk/benefit evaluation, outsourced or co-sourced project management, site prep, specification of new software and hardware required, setting up your Active Directory forest and its domains for optimal operation with your Exchange Server 2013 environment, configuring Database Availability Groups that deliver HA and resilience to your Exchange mailboxes, pilot verification at a client's site or at Progent's testing facility, managing transitional coexistence of Exchange Server 2013 and previous versions of Exchange Server, installation of the new Exchange environment, deactivating the previous servers, and webinar training for customer's IT group and users.

Contact a Progent Computer Consultant
To learn how you can access a Progent computer consultant for remote or onsite expertise in , call 1-800-993-9400 or visit Online Network Help.

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