for Office Computer Networks: Remote Consulting and Repair
For small office networks located anywhere in the state of Connecticut, Progent's Microsoft and Cisco qualified technicians can provide online assistance and troubleshooting to fix your network systems troubles fast and affordably. Progent has developed world-class skills, advanced software utilities, and support databases to troubleshoot and resolve IT problems without the high cost and time delays associated with on-site service dispatches.
If your Connecticut business is situated beyond the larger urban areas such as Bridgeport, New Haven, Hartford, or Stamford, your nearby network support choices may be limited in expertise, or unavailable during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical issues persisting for too long. Progent’s team of field proven network consultants average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a varied range of customers. This means you obtain not only the technical know how needed for the task, but a professional with field proven methods for applying those skills to assist with excellent network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum support time. All support time is documented in detail and invoiced to the actual minutes utilized.
Broad and In-depth Expertise with Office Networks
Progent’s team of 60+ network experts means clients benefit from the leverage of 800 years of cumulative experience and shared information base to resolve the most difficult IT problems. Progent has the know-how to find fixes fast and deliver them cost effectively.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical IT support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
VPN Access for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your network remotely without compromising system security.
Application Support Services
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and complete IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Immediate Support for Urgent Problems
With Progent’s remote network support services, you can get immediate help for problems that are causing lost productivity without the long wait for an on-site service engineer. For day-to-day administration work, Progent’s online support engineers can perform most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent consultants. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Experienced with a Wide Range of Small and Mid-size Business Networks
Progent’s expert consultants have provided Information Technology support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world perspective on what technology solutions work and which ones don’t.
Cost-effective Network Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly designed or implemented IT infrastructure that is unusable can cost a small business many times over its’ cost in lost productivity.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Web Site Development Services
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and manage a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Team Approach to Support and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business networks include software and hardware solutions from dozens of different suppliers, which leads to further integration complexity. It is impossible for even the most capable individual to have deep knowledge in all facets of information technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least expense to you.
HP Lights-Out 100c Remote Management Card Small Business Computer Consulting Companies Tech Eagle, ID
Remote management cards offer network administrators complete control over a server without the requirement for an on-site presence. Using these management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and manage a high-availability business network that incorporates remote server management cards and Progent can utilize these remote management cards to provide low-cost remote technical support. Progent has experience with a variety of remote management cards such as Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.
The experience of Progent's certified Windows Server consulting team, with an average of over 11 years of work in Microsoft technology, ensures you success in identifying the edition and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also assist you with designing, installing, managing and troubleshooting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.
Broadwing Communications is the first telecom company to deploy an all-optically switched backbone network delivering low latency and maximum performance. Broadwing Communications offers a rich range of data transports such as Broadwing Full T1, Bonded T1, DS3, DSL, ISDN PRI, and ATM. Broadwing Communications also provides Voice over IP solutions plus switched voice long distance. Progent has an agency relationship with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you integrate Broadwing Communications data and voice services to create an enterprise-class, integrated communications solution on a small-business budget.
Progent's certified Systems Management Server consultants have extensive experience helping small and mid-size companies save time and money by using SMS 2003 to manage configuration and change processes. Progent can show you how to install Systems Management Server to reduce change and configuration management expenses, enhance network security, maximize output by keeping software current, enforce compliance with product licenses, and track program usage patterns to help you make smart buying decisions. Progent can show you how to benefit from SMS 2003's money-saving features for automated software deployment and application deployment, security patch management, asset management, plus software and hardware inventory. Progent's expertise with remote consulting can further leverage the financial advantages of SMS 2003 and Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a comprehensive security plan that uses the cutting-edge security functions of SMS 2003. Progent also provides world-class consulting for Microsoft Operations Manager (MOM), which is a key component of Microsoft's System Center 2005 platform for automated network management.
Progent's Microsoft and Cisco certified network consultants offer a broad range of knowledge concerning the core network technologies required for small business IT systems. Progent's baseline services include network integration, Microsoft Exchange consulting, data security expertise, and Help Desk outsourcing. Progent's Application Experts Team can supply in-depth consulting support in specific application fields such as ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. Progent can also provide small businesses with part-time Chief Information Officer services.
Progent's Microsoft-certified Windows Server 2003 consultants offer computer help and expert consulting for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Windows Server 2003 upgrade, configuration, update, and support offerings include system planning, deployment, project management, on-site and remote technical support and troubleshooting, Call Center outsourcing, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
MOM is a powerful server management tool that helps IT administrators to be more responsive to critical IT trouble spots by alerting them when potential problems require action based on an extensive record of known problems. MOM saves management time by putting aside inconsequential event data that is not indicative of critical issues. Progent's experienced MOM consultants can assist you to pick appropriate MOM components, install and configure Microsoft Operations Manager, and write custom rules, VBasic scripts, reports, and alerts for your business.
Progent's Linux consulting services offer small and mid-size companies and software developers assistance with administering and maintaining Linux computers that operate with Microsoft-based networks. Progent offers your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of expertise offers you a convenient one-stop source to help you create and maintain a secure and reliable mixed-platform connectivity and communications solution that supports Linux and Microsoft coexistence by combining Windows with major Linux platforms including RedHat Linux, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware.
Progent’s IT outsourcing packages provide affordable computer support for medium-size corporations. Whether it includes planning network infrastructure, creating an internal Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or developing a web-based business solution, outsourcing your IT technical services can reduce costs and minimize risks, allowing IT service expenses to grow in a more linear and manageable fashion than is possible by assembling a large, knowledgeable in-house network support staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a protected and highly available network architecture for your critical Windows-powered business software such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
The Help Desk support model used by Progent's Technical Response Center gives small and midsize businesses an efficient alternative to reliance on independent service individuals by offering broad technical knowledge shared by multiple support teams, 24x7 availability of urgent assistance, fast escalation to appropriate experts for handling the most complex problems, service consistency and reliability, prompt follow through overseen by veteran IT service administrators, a selection of convenient ways for requesting support jobs, and a high level of progress visibility enabled by trouble ticket updates and accessible via a web portal.
