Internet Data Centers offer companies of any size an economical way to achieve a secure, fault-tolerance environment for mission-critical equipment. Data centers house web and email servers, switches, routers, modem racks, mass storage and other equipment. Progent’s Data Center Support Services provide expert on-site and remote support for businesses who use data centers in Northern California.
Data Center Support Services
Progent’s data center support services are designed for companies with equipment located at Internet Data Centers (IDCs) and in need of on-demand on-site and remote support from Microsoft and Cisco certified experts.
Progent offers a full range of data center and collocation support services, including system architecture evaluation, Windows and Linux server installation and setup, troubleshooting for server and communications infrastructure, developing and deploying fault tolerant configurations, architecting and implementing layered security structures, firewall implementation and troubleshooting, configuring load balancing environments, and deployment of fault tolerant cluster configurations.
24x7 Monitoring
Data center customers can leverage Progent’s Microsoft Operations Manager subscription service to get 24x7 server and application monitoring that goes far beyond simple connectivity monitoring. The Technical Response Center can respond proactively to detected failures before they progress to serious system problems. Progent offers expert remote troubleshooting for fast and cost-effective problem resolution, or if necessary Progent can dispatch certified engineers to the data center for on-site service.
Progent’s expert support resources are an economical alternative to the managed services packages provided by many data centers because you pay only for the support you need when you need it. No minimum retainers or monthly support contracts are required.
Experts in Data Center Support
Because Progent’s consultants have many years of experience working with dozens of data centers in Northern California, Progent can communicate efficiently with their engineering, network administration and facilities management teams in order to expedite service requests and escalate problems for speedy resolution.
If you are looking to move to collocation for the first time, Progent can design, architect and spec out a complete solution that will meet the your business, technical and budgetary requirements, while adhering to the best practices for data center deployed solutions. Critical elements such as fault tolerance, remote management, data protection and backup, and hardware support can all be managed by experts with years of field-proven hands-on experience that allows them to know which solutions work and which don’t. Progent can manage your entire migration into the data center, including comprehensive project management services to ensure a seamless move with minimal disruption of business.
You can use Progent’s data center experts as a backup to your in-house IT support resources or as a second-level escalation resource for complex infrastructure or server problems. Progent’s philosophy of encouraging knowledge transfer from our certified experts to our customers IT personal ensures that our clients get the best value for their IT support investment.
Progent can help you select a data center for hosting and collocation that meets your specific technical requirements, connectivity options, desired service response levels, corporate security standards, application-specific redundancy and fault tolerance goals, budgetary restrictions, and geographic proximity needs.
Collocation facilities features and pricing can vary dramatically. To help you make the best decisions for your business, Progent’s experts can educate you on the options and choices with more than 100 data center options available in Northern California.
Below is a list of major data centers in Northern California where Progent can provide onsite technical support services:
Above.net / MFN
150 South First Street, San Jose
AT&T
3175 Spring Street, Redwood City
Bay Area Internet Solutions
2650 San Tomas Expressway, Santa Clara
ColoServ
360 Spear Street, San Francisco
ColoServ
ColoServ
650 Townsend Street, San Francisco
CRG West
55 South Market St, San Jose
eXchange @ 1100 Space Park
1100 Space Park, Santa Clara
eXchange @ 200 Paul
200 Paul St, San Francisco
Herakles Data
1100 North Market Blvd, Sacramento
Hurricane Electric
760 Mission Court, Fremont
Hurricane Electric
55 South Market, San Jose
ICG
8880 California Center Drive, Sacramento
InReach
1624 Franklin St. Ste 1102, Oakland
Internap
100 Century Center Court, San Jose
Level 3
1075 Triangle Court, West Sacramento
Level 3
1360 Kifer, Sunnyvale
MCI Telecommunications
274 Brannan Street, San Francisco
MCI / MAE-WEST
55 South Market Street, San Jose
Meer.net
(former Exodus data center), Mountain View
NACIO Systems
55 Leveroni Court, Novato
Navisite
650 Townsend, San Francisco
NaviSite
2720 Zanker Rd, San Jose
Navisite
3080 Raymond, Santa Clara
O1 Communications
1515 K Street, Sacramento
PAIX.net
285 Hamilton Ave, Palo Alto
Peer1
55 South Market Street, San Jose
QWEST
185 Berry Street, San Francisco
QWEST
60 Federal Way, San Francisco
QWEST
915-D Harkins Road, Salinas
QWEST
1400 Kifer Road, Santa Clara
QWEST
952 E. Lindsay Street, Stockton
Raging Wire
2710 GateWay Oaks Drive, Sacramento
SAVVIS
444 Toyama Dr, Sunnyvale
SAVVIS
1215 Borregas, Sunnyvale
SAVVIS
2403 Walsh Ave, Santa Clara
SAVVIS
4700 Old Ironsides, Santa Clara
SBC
611 Folsom, San Francisco
ServePath
650 Townsend Street, San Francisco
SF Colocation
365 Main St, San Francisco
Sonic.net
2260 Apollo Way, Santa Rosa
Sprint
3065 Gold Camp Rd, Rancho Cordova
Sprint
801 Newhall, San Jose
Switch and Data
534 Stockton Avenue, San Jose
Switch and Data
529 Bryant Street, Palo Alto
Telehouse
3045 Raymond Street, Santa Clara
Telepacific
55 Nicholson Lane, San Jose
Telepacific
1009 East Street, San Rafael
United Layer
1019 Mission Street, San Francisco
United Layer
60 Federal Way, San Francisco
Verio
2334 Lundy Place, San Jose
Verio
401 3rd Street, San Francisco
WilTel Communications
1005 North B St, Sacramento
XO
855 Mission Court, Fremont
Contact Progent for Data Center Support
For support for equipment located at a data center or for help planning a data center strategy, call Progent 800-993-9400 or send email to network-support-help@progent.com.
