For business network systems located in the state of Delaware, Progent's Microsoft certified technical team members can provide phone assistance and remote troubleshooting to solve your network systems troubles fast and cost effectively. Progent has developed enterprise-class expertise, advanced software tools and support databases to diagnose and repair IT problems absent the cost and delays normally associated with on-site service dispatches. If your Delaware business is located outside of the larger metropolitan areas such as Wilmington, Dover, or Newark, your nearby computer support choices may be limited in technical capability, or not available during an emergency. This can result in a computer network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent’s team of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical tasks for a varied range of customers. This means you obtain not just the technical skills needed for the task, but a professional with demonstrated methods for applying those skills to assist with excellent network solutions.
Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
Nationwide Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in America. Progent's certified experts have the experience to help you troubleshoot and solve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Remote Network Administration
Remote access tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
VPN Access Support for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All service time is fully documented and billed to the actual minutes used.
Efficient Remote Access Utilities
Sophisticated remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going education.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft’s leading server systems including Windows 2003, Microsoft Windows 2000, Windows NT, Microsoft Exchange 2007 Server, Exchange 2003 Server, Exchange 5.5 and Exchange 2000 Server, and Microsoft SQL Server 2000.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Custom Development Services
Progent can provide expert software architects and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully creating both simple and complex application development projects for companies of all sizes.
Advanced Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network free of stressful and costly service outages.
Round the Clock Support for Maximum Network Availability
For organizations with mission-critical computer applications, Progent offers remote support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring offering, this service can help ensure the highest system availability.
One-stop Shopping for Comprehensive IT Support Services
Progent can be a single source for most IT support needs for small organizations. While focused on supporting environments from Microsoft and Cisco, Progent consultants regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
