Delaware Computer Network Consulting for Office Computer Network Systems: Remote Support and Repair
For office computer networks located anywhere in the state of Delaware, Progent's Microsoft certified professionals can provide online help and remote troubleshooting to fix your computer network issues quickly and cost effectively. Progent has developed world-class expertise, advanced software tools and support knowledge bases to diagnose and resolve computer network problems without the expense and delays normally associated with on-site service calls.
If your Delaware company is situated beyond the larger urban areas such as Wilmington, Dover, or Newark, your local network support options may be limited in expertise, or unavailable during urgent situations. This results in a network that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s staff of field proven network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a broad range of technical tasks for a varied range of customers. This means you obtain not only the technical skills needed for the job, but a consultant with proven methods for applying those skills to provide efficient network solutions.
World-class Cisco Help from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for rapidly crafting multi-vendor solutions.
Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum support time. All support time is documented in detail and invoiced to the actual minutes used.
Immediate Assistance for Urgent Issues
With Progent’s remote network support services, you can get immediate assistance for problems that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day network administration work, Progent’s remote support engineers can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Best Practices by Expert Consultants
Many businesses located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Quick Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent technical team members have over ten years of experience working with the Microsoft family of technologies.
Remote Network Administration
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Broad and In-depth Experience with Office Networks
Progent’s team of 60+ network consultants means clients benefit from the leverage of 800 years of combined experience and shared information base to repair the most difficult network issues. Progent has the know-how to identify fixes quickly and implement them cost effectively.
National Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and solve complex network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate specialists as required.
Application Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and comprehensive IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Web Site Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
Linux Support Services and Windows/Linux Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux applications on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service IT outsourcing that allows you to focus on your area of high-value expertise.
Virus Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your company email free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Team Approach to Service and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office networks integrate software and hardware solutions from many different vendors, which results in further integration complexity. It is impossible for even the most talented individual to have deep knowledge in all facets of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least cost to you.
Detailed Documentation of Services
Progent provides full and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support provider. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Stealth intrusion checking is an important component of any overall IT system security plan. Progent’s security professionals can run thorough intrusion tests without the awareness of your organization's in-house IT staff. Stealth penetration testing uncovers whether existing security defense systems such as intrusion detection warnings and event log analysis are correctly set up and actively observed.
Progent's Microsoft-certified consultants can help you rationalize the economic case for deploying Microsoft SharePoint 2007, advise you on the appropriate edition of Microsoft SharePoint for your application, provide configuration and deployment services, help you to install Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your standard and custom application software to operate with SharePoint 2007, design a company-wide security plan that incorporates portal solutions, and deliver maintenance and Help Desk support.
Progent's Juniper Networks consultants can show you how to configure and manage Juniper NetScreen Firewalls and Juniper VPN products and Juniper Security Manager utilities for Netscreen Firewalls. In addition to offering configuration support for
Juniper Firewalls and VPN technology, Progent's CISSP qualified security experts and CISM qualified consultants can help you create a company-wide security plan and build protection into your business processes.
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Progent's Microsoft-certified consultants have 18 years of experience providing e-mail, electronic messaging and telecommunications/email integration solutions for Bay Area businesses. Progent provides affordable Microsoft Exchange 2003 Server consulting services to enhance email security and virus defense, achieve high availability email, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support offerings can assist you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Email product such as Exchange 5.5 to Microsoft Exchange Server 2003 or Exchange Server 2000. Progent also offers Windows XP and Vista desktop email consulting for Exchange and Outlook and can help you configure Microsoft Outlook 2003, Microsoft Outlook 2000, Outlook XP, and Outlook Web Access. For email virus defense and spam filtering, Progent supports Postini spam filtering and Trend Micro Scanmail. Progent is also an authorized Postini Managed Service Provider (Postini MSP). As a Postini aggregator, Progent can help small companies benefit from Postini’s advanced spam filter solutions.
Progent can help you plan a viable WiFi topology, recommend appropriate products, and integrate access points, wireless network client adapters, bridges, radio antennas and other wireless accessories. Progent can also show you how to build a complete wireless system security plan that is well aligned with the security plan for your entire business network.
Progent is a Microsoft Gold Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions. Microsoft Gold Certified Partners represent the most successful Microsoft Business Partners who earn the highest client satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to achieve the level of Microsoft Gold Partner benefits Progent's clients by allowing Progent to provide your company more complete solutions for your IT network.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the flexibility to evolve with your 1:25 PM 6/28/2006changing business requirements. Progent’s Cisco-qualified network consultants support Cisco’s comprehensive line of hardware and software targeted at eliminating data theft, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to integrate Cisco technology to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user certification, authorization, and tracking from a graphical Web interface.
Progent's ISSAP qualified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of thorough testing and extensive work with network security design. ISSAP consultants have in-depth understanding of access control systems and methodologies, telecommunications and network infrastructure protection, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security consultants can help your company with all phases of secure network architecture.
