For office networks located throughout the state of Delaware, Progent's Microsoft and Cisco qualified technical experts can provide remote phone support and troubleshooting to fix your network systems troubles quickly and affordably. Progent has acquired top-notch skills, software utilities, and support knowledge bases to identify and fix network problems while avoiding the high cost and time delays normally associated with in-person service visits.

If your Delaware organization is located beyond the larger metro areas such as Wilmington, Dover, or Newark, your nearby computer network support options may be limited in technical expertise, or not available during an emergency. This can result in a office network that is unusable or causing wasted time due to technical problems persisting for too long. Progentís staff of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but an expert with proven methods for applying that expertise to provide affordable network solutions.

Progent's Test and Design Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab located at the QTS Colocation Center in Sacramento has a variety of advanced servers and network equipment intended to be utilized online or on site to facilitate piloting, evaluations, capacity modeling, forensics, business continuity planning, training, and other reasons to help Progent's clients successfully carry out large-scale projects.

Desktop Consulting and Support Services
Progent's desktop support team can assist you to set up PCs, laptops, or wireless devices as needed or assist you to plan and execute a company-wide upgrade to a current version of an OS or an updated release of a key end-user application. Progent's certified desktop consultants can configure programs from the Office family of end-user software or Microsoft Dynamics accounting and customer relationship products on your client PCs so they integrate productively with other Microsoft programs, products from popular vendors, SQL databases, and key services throughout your network. For example, Progent can configure Outlook email client on a desktop or laptop to align with both the work profile of your employee and the security policies of your business. Progent can in addition provide on-line and on-site troubleshooting support for desktops.

Microsoft Windows 8.1 Integration Support
Progent's certified Windows 8.1 consulting experts can provide a range of IT outsourcing and co-sourcing services to assist companies of all sizes to install, administer, and support IT systems that incorporate desktops, notebooks, tablets, or Windows phones powered by Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to create test environments to evaluate Windows 8.1 and plan and execute Windows 8.1 migration projects based on leading practices. Progent's consultants also offer Windows 10 migration assistance.

Network Consulting for Small Governments and School Districts
Progent has extensive experience delivering a broad range of remote IT support and emergency repair services to local governments and school districts across the United States. Progent is among the industryís pioneers in delivering expert online IT consulting and has provided network solutions to organizations in every state. Progent's online information technology support for local governments eliminates travel expenses and resolves issues more quickly than onsite support.

Broad Expertise in Microsoft's Popular Server Technology
Progent offers in-depth experience with Microsoftís popular server platforms and applications. Progent offers Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 configuration, Windows Server 2008 R2 help, Windows 2003 technical support, Windows 2000 Server consulting, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting, Exchange 2007 technical support, SQL Server 2016 integration, and Microsoft SQL Server 2012 and 2014 integration and application development.

Progent's Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's certified Excel and Office 365 Excel consultants offer a wide range of remote services to help you to plan, program, test, install, administer, and troubleshoot business applications based on any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to move your legacy Excel solutions to the newest releases of Excel, integrate Excel with iOS and Google Android smart phones and tablets, and resolve compatibility issues between various versions of Excel. Progent can provide as-needed support to clients who need a quick fix to a specific issue related to Office Excel and Progent also offers full project management services for migrating or developing line-of-business applications built on Office Excel. Progent's cost-effective online training classes for Excel can be customized to meet the needs of individual users or groups.

Online Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center provides expert online technical support for Windows and Cisco-based environments anywhere in the United States. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and solve difficult network problems quickly and affordably. The breadth of technical expertise offered by Progent's staff of engineers allows them to escalate even the toughest issues to the right subject matter experts as necessary. Whether you need one-time phone support and online troubleshooting or continuing availability of a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level expertise without the high cost and management overhead of running a big internal IT organization.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between datacenters that are as far as 185 miles apart from each other. Progent offers the skills of a certified NetApp MetroCluster expert who can help you to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by delivering guidance with tasks such as assigning disk pools, arranging aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your DR system to prove compliance with industry standards and regulatory mandates.

Disaster Recovery/Business Continuity Planning Support Services
Progent's disaster recovery professionals can help you create a disaster recovery plan to prepare for a catastrophic network failure. Progent can show you how to define a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and testing so that if a catastrophic failure happens, you minimize lost productivity. Progent's Microsoft and Cisco-authorized engineers can also help you to create an affordable, non-stop network architecture that addresses reliability issues involving a wide array of network technologies and procedures. Progent's business continuity experts can assist you to prepare for the broader problems related to keeping your business running after a disaster by addressing not only IT concerns but additional issues like alerting critical personnel, locating temporary work space, acquiring replacement transportation, hiring temporary workers, and submitting regulatory documents. Progent's Windows Server 2016 disaster recovery experts can help you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's Azure cloud.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology consultants offer world-class online and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that run the gamut from small businesses and campus LANs to giant data centers and ISPs. Progent can help you to implement Cisco's continually improving switching solutions to achieve the speed, expandability, resilience, virtualization, data protection and ease of management demanded by your organization. To learn about Progent's consulting services for Cisco's extensive family of Catalyst switches, see Catalyst switch consulting services. To find out about Progent's support for Cisco's Nexus family of data center switches, refer to Nexus switch support. For details about Progent's support services for Cisco Meraki switches, visit Meraki switches consulting services.

Web Development
If you need to revamp your company Web site, develop internal web sites for functions such as human resources or employee training, build a powerful Web presence for a new venture, or create world-class, data-driven web applications, Progent can provide talented and seasoned web designers and developers. Progent's consultants can also assist your company to support your web solutions by building and maintaining a protected, dependable server and connectivity environment featuring remote and mobile connectivity. Services available through Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for leading web site authoring platforms. For database-driven web sites, Progent can provide the help of Microsoft SQL Server programmers, Oracle developers and DBAs, and MySQL consultants.

Consulting and Support Expertise for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified SCOM 2012 consulting experts have more than a decade of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and tune Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or on-premises technical support to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to certify the skill of information technology security professionals. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with any of the network security services covered under GIAC certification such as evaluating network vulnerability, incident management and response, intrusion detection, web-based application security and SIEM solutions for compliance with regulatory mandates for promptly reporting events.

Planning and Deployment Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants can assist your business to migrate to Aironet access points and Cisco wireless controllers that are compatible with the recently approved IEEE 802.11ac Wi-Fi specification, making it possible to get three times the speed for your Wi-Fi network while extending the coverage area.

Talk to a Progent Computer Support Expert
To see how to contact a Progent computer support expert for online or on-premises expertise in , call 1-800-993-9400 or visit Online Network Support.

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