For office computer networks located anywhere in the state of Delaware, Progent's Microsoft certified professionals can provide remote phone help and remote troubleshooting to repair your computer network issues quickly and affordably. Progent has acquired enterprise-grade skills, software tools, and support knowledge bases to identify and resolve network problems while avoiding the cost and time delays normally associated with on-site technical service dispatches.

If your Delaware organization is located outside of the larger metropolitan areas such as Wilmington, Dover, or Newark, your local network support choices may be limited in skills, or not available during urgent situations. This results in a office network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of network professionals average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a large variety of technical tasks for a broad range of customers. This means you obtain not just the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to provide excellent network solutions.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento has a collection of dedicated servers and network equipment that can be utilized remotely or on site to facilitate system testing, evaluations, performance modeling, forensics, business continuity planning, education, and other purposes to help Progent's customers successfully carry out large-scale projects.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to plan and implement a Wi-Fi wireless network customized for your environment, offering your business a WLAN that has the reception, speed, load-handling capability, Quality of Service, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service. Progentís on-premises survey features onsite walkthroughs, RF and security assessment of your current wireless network, evaluation of your site's layout, testing for RF interference, RF propagation modeling, selection of optimum locations for customer-requested WAPs such as Cisco Aironet access points, Meraki access points and Apple AirPort devices, and a comprehensive report describing a new WLAN.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting support for NetApp's complete family of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and remediation. Progent offers Tier 3 support to help you to resolve issues with NetApp SAN storage deployments quickly and affordably following industry best practices.

Online Technical Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert online support for Windows and Cisco-based systems anywhere in the U.S. Progent's certified engineers have the expertise to help you to analyze and resolve tough network problems quickly and affordably. The scope of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required. Whether you require occasional phone support and remote troubleshooting or continuing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level expertise without the high cost and management hassle of maintaining a large internal IT group.

Examples of Online Support Services Offered by Progent for Cisco Routers
Among the common online Cisco router consulting services offered by Progent's certified Cisco experts include configuring domain name, DHCP, routing maps, T1, and user accounts; configuring HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing configuration, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; resolving VPN problems; producing a network diagram and documenting configuration; plus policy and fault tolerance strategy.

Planning and Support Services for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified System Center 2012 Operations Manager consulting experts have more than 10 years of background planning, deploying, enhancing and repairing System Center Operations Manager solutions and can provide companies of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the performance and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and customize SCOM 2012 management packs based on leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to help you to fix critical issues detected by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager (SCOM 2016) expertise to help you to migrate efficiently from Operations Manager 2016 to SCOM 2016.

Microsoft Access Database Application Programming
Progent's Microsoft Access consulting experts can provide affordable remote consulting services for all editions of Office Access including Access desktop and Access Web App and can provide expert assistance for application development, database conversion, performance optimization, report design, and maintenance. Progent also offers tailored online classes for Office Access development and DBA services.

CRISC-certified IT Risk Mitigation Experts
The CRISC program was established by ISACA in 2010 to validate an IT professional's skills to design, deploy, and maintain information system control mechanisms to mitigate network risk. Progent can provide the expertise of a CRISC-certified engineer to help your company to create and carry out a workplace continuity or disaster recovery strategy based on leading practices promoted by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.

Planning and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can assist your business to upgrade to Aironet access points and Cisco wireless controllers that are compatible with the new IEEE 802.11ac Wi-Fi specification, making it possible to get three times the performance for your Wi-Fi network while expanding the coverage.

Mac OS X Support Services
Progent's consultants for Apple Mac OS X technology can provide Mac OS X users an assortment of technical services including desktop support, help with Apple Mac application software, security and connectivity consulting, integration with Windows-based networks, and one-on-one education. For small business systems based solely on Macintosh OS X or for environments incorporating a mix of Apple Mac, Linux, and Microsoft based servers and workstations, Progent has the experience and depth to handle the challenge of architecting, setting up and managing a network system that is reliable, secure, fast, and aligned with your business goals.

Contact a Progent Network Consultant
To see how to access a Progent network consultant for remote or on-premises assistance in , call 1-800-993-9400 or visit Remote Network Help.

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