For small business networks located within the state of Delaware, Progent's Microsoft and Cisco certified professionals can deliver online support and remote troubleshooting to fix your network troubles quickly and cost effectively. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to identify and fix IT problems without the high cost and time delays normally associated with onsite service dispatches.

If your Delaware organization is located beyond the larger metropolitan areas such as Wilmington, Dover, or Newark, your nearby network systems support choices may be limited in skills, or not available during an emergency. This can result in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s team of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to assist with excellent network solutions.

ProSight IT Asset Management for Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight family of managed services for small and mid-size businesses.

Amazon AWS Planning and Integration Consulting
Progent's Amazon Web Services (AWS) planning and integration consultants offer cost-effective online support to help companies to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid environments that seamlessly integrate Amazon AWS resources. Progent can provide as-needed consulting or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move efficiently to the Amazon AWS cloud.

Eliminate Reliance on Freelance Consultants
By creating a relationship with a full-service IT support organization such as Progent rather than with an individual freelance consultant, you are assured timely availability of capable experts whenever you require them. You no longer have to be concerned that illness, classes, vacations, or conflicting jobs with different clients will leave you without help when you have an emergency.

In-depth Experience with Microsoft's Leading Server Solutions
Progent provides in-depth experience with Microsoft’s leading server platforms and applications. Progent offers Windows Server 2016 hybrid integration, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 R2 expertise, Windows 2003 technical support, Windows 2000 Server expertise, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 consulting services, Microsoft SQL Server 2016 integration, and Microsoft SQL Server 2012 and 2014 consulting services.

Remote Support for Windows Server 2008
Windows Server 2008 R2 is an important advance in making IT systems more secure and fault tolerant, simpler to virtualize and manage, faster, and able to offer a better environment for web publishing. Progent's Microsoft-certified Windows Server 2008 engineers can provide expert, affordable remote consulting to help your business get the most from the enhancements incorporated into Windows Server 2008 R2 by providing consulting, tech support, training, administration, monitoring, and security engineering expertise.

MS SQL Server Application Programming
Progent's certified SQL Server application developers can help with all stages of building and maintaining SQL Server database applications. Progent adheres to industry best practices using Microsoft's .NET architecture to develop expandable, manageable custom software applications and to finish software development projects on schedule and on budget. Software development support available from Progent for Microsoft SQL Server applications includes requirements analysis, database modeling, normalization, data migration, T-SQL coding, software installation, storage management, performance optimization, backup/recovery strategies, clustering, synchronization, security and compliance, and disaster recovery/business continuity planning.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to certify the skill of network security professionals. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the security services covered within the GIAC certification such as auditing infrastructure security mechanisms, security incident management and response, traffic analysis, web application security and SIEM solutions for compliance with regulatory mandates for promptly reporting security events.

Migration Consulting for Microsoft Skype for Business
Progent's Microsoft-certified Skype for Business experts can provide remote and onsite consulting services for organizations of any size to evaluate the benefits of upgrading to Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan a local, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems like Cisco UC. Progent's certified data security consultants can assist you design and validate a security strategy for your Skype for Business deployment that is compliant with regulatory requirements.

Complete Documentation of Services Provided
Progent provides full and detailed documentation of all support work to ensure customers don’t ever feel like a hostage to their IT service organization. Progent sends email accounts of services shortly after finishing each service interaction, and also encloses a hard copy along with monthly invoices. Comprehensive network service documentation makes it easier for clients to transfer to a different support organization or assume increased support duties in house. Complete support documentation also provides management the information needed to evaluate maintenance services and produce more realistic network budgets.

Remote Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a selection of network maintenance packages built on System Center 2016 Operations Manager services. Progent's automated, 24x7 server monitoring makes your server support proactive instead of reactive. By anticipating potential issues before they cause system downtime, Progent's server monitoring can keep your network safe from untimely and costly service interruptions.

Get in Touch with a Progent Computer Support Expert
To learn how you can access a Progent computer consultant for remote or onsite expertise in , phone 1-800-993-9400 or visit Online Network Support.

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