For small business networks located throughout the state of Delaware, Progent's Microsoft authorized professionals can deliver phone help and troubleshooting to solve your computer network issues quickly and cost effectively. Progent has acquired enterprise-grade expertise, software tools, and support knowledge bases to diagnose and resolve network problems without the cost and time delays associated with in-person technical service dispatches.

If your Delaware small business is situated beyond the larger urban areas such as Wilmington, Dover, or Newark, your nearby network support choices may be limited in skills, or not available during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s staff of expert network consultants average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a diverse range of clients. This means you obtain not just the technical expertise needed for the job, but a consultant with field proven methods for applying those skills to provide efficient network solutions.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight portfolio of managed IT services for small organizations.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help you design, configure, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and NSX consulting team offer world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent has in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultantscan provide advanced remote consulting services to assist companies of any size to integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange and Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging.

Some Examples of Online Support Services Offered by Progent for Cisco Routers
Some of the popular remote Cisco router support services offered by Progent include configuring hostname, IP addressing, routing maps, clock, and user accounts; setting up iBGP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing configuration, line settings and BGP peering arrangements; installing current IOS image; validating router failover; resolving VPN tunnel issues; creating a network diagram and documenting router setup; plus security and redundancy planning.

Live Online Training for Desktop Apps
Progent provides live online classes for a range of client programs and operating systems such as Microsoft Excel, Word, PowerPoint, Outlook, Acrobat Writer, Photoshop CS, Crystal Reports, and Windows 10 and Windows 8. Online education provides the benefits of conventional classroom seminars, such as immediate communication between clients and teachers, but avoids the expenses of travel and the hassle of attempting to synchronize the schedules of many students.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn about Progent's complete ProSight series of value-priced managed services for small organizations.

Full Array of Security Services
Progent's CISA, GIAC, and CISSP certified security consultants can help your company to perform complete security assessments, recover rapidly from attacks, set up firewalls, set up secure techniques for remote and mobile access, install spam protection and email encryption, and develop a company-wide security plan based on 24x7 automated monitoring.

Microsoft Azure Cloud Planning and Integration Consulting
Progent's Microsoft Azure cloud planning and integration experts can help you with every stage of Microsoft Azure integration including requirements definition, readiness assessment, system architecture, pilot testing, deployment, centralized management, performance optimization, software license controls, disaster recovery preparedness, security planning, and compliance validation. Progent can assist your IT staff to set up and debug firewalls and VPN tunnels so that your clients can securely access to Azure-based resources, and Progent's Microsoft Gold-certified consultants can help you integrate key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to create a hybrid environment that seamlessly integrates on-premises datacenters with Azure resources.

SQL Server Application Development
Progent's certified SQL Server application developers can assist with each aspect of creating and maintaining SQL Server-powered database applications. Progent follows industry best practices using Microsoft's MSF Framework to develop scalable, easy-to-manage custom applications and to complete application projects on schedule and within your budget. Development support available from Progent for Microsoft SQL Server applications includes requirements analysis, database modeling, ETL development, data integrity, T-SQL programming, software installation, capacity planning, tuning, backup/recovery strategies, partitioning, replication, security and compliance, and disaster recovery/business continuity planning.

Responsiveness of Progent's TRC for Remote Computer Support
Progent's Technical Response Center (TRC) is committed to providing the highest level of remote network support services possible for urgent as well as standard issues. For emergency issues that impact many workers, vital people, or a line-of-business program, the Technical Response Center can engage in less than an hour. For standard problems, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be created quickly and accurately, You will receive a confirmation from the ticketing system, and the TRC will check with you regarding every corrected issue to make sure you are satisfied with the outcome and willing to close the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

Consulting Services for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified Microsoft SCOM 2012 consulting experts have over a decade of background planning, deploying, enhancing and repairing Microsoft SCOM environments and can provide companies of all sizes expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to install and tune SCOM 2012 management packs based on leading practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to fix serious issues uncovered by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager expertise to assist your organization to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to certify the skill of network security professionals. GIAC certifications are recognized by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide help with all of the security capabilities addressed within the GIAC certification such as evaluating network security mechanisms, security incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting security incidents.

Virtualization Support
Virtualization techniques allow IT organizations to maximize resource utilization, streamline network administration, and improve workload continuity and security. operate multiple virtual machines on one physical processor. Common usage scenarios for virtual servers include resource efficiency, inexpensive platforms for programs that require older OS software, and affordable quarantining of application programming or testing environments from production ones. Progent's virtualization technology consultants offer Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking support services, Microsoft Windows Hyper-V Virtual Server help, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX network virtualization design and integration, and Citrix XenServer virtual server assistance. Progent can deploy virtual servers to maximize performance, fault tolerance and ease of administration while at the same time lowering costs; suggest and validate business recovery strategies that reduce productivity loss in case of a major failure; and deliver continuing maintenance, repair, and engineering assistance as virtualization technology advances.

Collaborative Approach to Service and Problem Escalation
Computer networks have grown ever more complex. In addition, typical small office computer networks integrate software and hardware from many different vendors. This makes network integration and support increasingly difficult. It is unfeasible for even the most capable individual to have deep familiarity in all aspects of computer technology, or broad hands-on experience in the thousands of hardware and software products, models, and updates that small companies incorporate in their information systems. Progent follows a collaborative methodology to computer support and relies on application experts to bring in-depth skills when necessary to resolve complex problems effectively, at the lowest expense to your company.

Get in Touch with a Progent Computer Support Expert
To see how you can access a Progent network support expert for remote or on-premises assistance in , call 1-800-993-9400 or go to Remote Computer Support.

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