For business networks located in the state of Delaware, Progent's Microsoft qualified technical team members can provide remote phone help and troubleshooting to fix your computer system problems quickly and affordably. Progent has acquired enterprise-level expertise, software utilities, and support databases to identify and resolve IT problems without the expense and time delays normally associated with onsite technical service calls.

If your Delaware company is situated beyond the larger metro areas such as Wilmington, Dover, or Newark, your nearby network systems support choices may be limited in technical expertise, or not available during urgent situations. This can result in a network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progentís team of network professionals average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a broad variety of technical projects for a extensive range of customers. This means you get not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide cost effective network solutions.

Microsoft Dynamics NAV Consulting
The most recent version of MS Dynamics NAV includes several innovations such as specialized Role Centers, enhanced analytics and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP experts offer programming, configuration and troubleshooting support to enable you to get the most from Microsoft Dynamics NAV. Progentís consultants can show you how to connect Microsoft Dynamics NAV to other services and programs. Also, Progent can help you to design and analyze data warehouses so you can enhance your knowledge of your operations, attract additional customers, refine your marketing campaigns, and build productive alliances.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco SRST solutions for high availability.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity. Find out about the complete ProSight family of value-priced network monitoring and management services for small organizations.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent is the leading source of convenient, quick, and affordable access to Cisco CCIE engineers. CCIEs are recognized network experts who earn this prestigious classification only as a result of intense testing by Cisco. CCIEs can resolve the most complicated problems associated with network planning, implementation, repair, and service. Progentís CCIE consultants cooperate intimately with Cisco in-house staff in identifying problems with Cisco's IOS software and developing workarounds or obtaining patches to correct problems. Progent offers fast contact with a CCIE by phone so you can receive instant help for tough network troubles that are affecting business efficiency but are beyond the scope of your usual IT support providers.

Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, operates as the core of Cisco's collaboration portfolio. CUCM and Cisco Unified Communications Manager Express offer a modern IP-PBX solution by integrating closely with applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's CCIE-certified CUCM experts can help with any facet of CUCM setup and troubleshooting in areas such as integrating Cisco VoIP phones and video phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, installing ISR routers with CUBE networking support, creating Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Progent's Online Consulting, Programming and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a broad range of online services to help you to design, develop, pilot test, deploy, manage, and debug business applications powered by any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can help your business to upgrade your current Excel solutions to the newest versions of Excel, support Excel on Apple iOS and Android smart phones and tablets, and identify and fix compatibility problems between various versions of Office Excel. Progent offers on-demand help to clients looking for a quick solution to a stubborn problem related to Office Excel and Progent also offers full project management services for migrating or developing line-of-business applications based on Office Excel. Progent's cost-effective online training for Office Excel can be custom tailored to meet the needs of individuals or groups.

MySQL Software Programming and DBA Services
Progent's MySQL software programmers, database architects, and database administrators can provide affordable online database administration or software programming support and can assist businesses of all sizes to integrate and maintain MySQL in a reliable network infrastructure that provides advanced performance, expandability, and security. Progent also has experience helping companies migrate databases from an Oracle environment to MySQL.

High-level Project Management Experts
For enterprise project management assistance, Progent can provide the services of senior IT experts with years of experience as IT project managers for program development, business technology deployment, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer world-class management expertise to help enterprise clients to follow leading practices to make sure major projects are successfully completed on time and within budget.

Consulting and Support Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can help organizations of any size to adhere to leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your business to move from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you realize maximum return on investment. Progent can also provide SCVMM 2016 migration consulting to assist you to plan and implement an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from new assurance features, high availability VMM storage options, and other enhancements.

Data Backup Consulting Services
Progent's backup and restore consultants offer help for a wide range of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent can help you with all major backup platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide help with Acronis Backup and Recovery, Mozy, Retrospect for Macintosh, Time Machine, Backup Exec, BackupAssist, HP Data Protector, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as an affordable outsourced service for secure backup and disaster recovery.

Citrix Certified XenServer Virtualization Support Services
Progent's Citrix certified XenServer virtualization engineers can assist you to understand the strategic benefits of XenServer as well as additional Citrix products, and can assist your IT organization to plan, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your current XenServer deployment and help you to optimize resource utilization, performance, protection, uptime, and recoverability.

ProSight Managed Services for Network Management
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's top corporations. The ProSight series of network monitoring and management services covers all key areas of information technology including email content filtering, security and compliance, update management, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual machine hosting, and IT asset documentation management. To download Progent's eBook on the advantages of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that accelerates productive collaboration by providing a variety of options for retrieving calls and messages within a framework that is simple to deploy and manage. Cisco Unity Connection allows you to read and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses and enterprise satellite locations with up to 500 voice mailboxes. Progent's Cisco-qualified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and technical support support to ensure that your voice messaging deployment delivers maximum business advantage.

Management Consulting for Lync Server 2013
Microsoft Lync 2013, renamed Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing style with instant messaging, presence, audio/video and web meetings with app sharing, and both IP and PSTN telephony enabled for a wide assortment of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 experts can assist your company to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or hybrid model appropriate for your present and long-term goals, deploy Lync Server 2013 so as to speed up your return on investment, and provide live webinar and onsite training to your IT team and end users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook, Excel and PowerPoint. Progent's Skype for Business experts can also help your organization to design and implement out a smooth upgrade to Skype for Business.

Get in Touch with a Progent Computer Support Expert
To learn how you can get in touch with a Progent network consultant for online or onsite expertise in , call 1-800-993-9400 or visit Online Network Help.














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