Desktop Technical Support Consulting ServicesProgent offers a broad range of affordable services to help your company install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows, Apple OS X, or popular versions of Linux. Progent can provide online or onsite assistance for single computers or laptops or help you to plan and carry out a company-wide rollout of new or updated operating system software and business applications. Progent can also supply engineers and technicians to help your company minimize business disruption while moving to a new site or merging multiple sites.

Progent is an industry pioneer in providing remote technical support and consulting for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help you analyze and resolve desktop hardware and software issues without the cost or delay of on-premises support visits.

Help Desk Call Center Outsourcing
Progent's Help Desk Call Center outsourcing services are designed specifically for small businesses who must work within a modest IT budget but who need immediate access to a dedicated Call Center with expert phone support and effective escalation options. By using Progent's Help Desk Call Center for desktop support, small organizations reduce costs and management hassle and have the advantage of enterprise-class phone support and remote troubleshooting. Progent's Helpdesk support services feature easy job initiation by email, phone, or the web; strict job ticket tracking until problem resolution; web-accessible task logs for up-to-date status; comprehensive service reporting; and by-the-minute invoicing to make sure customers are billed only for the services they receive.

Windows 10 Planning and Migration
Progent's Microsoft Gold-certified Windows 10 consultants can help you evaluate the potential value of Windows 10 for your organization and can assist you to deploy Windows 10 in the most efficient way possible. To reduce the time and expense of migrating to Windows 10, Progent can provide the support of consultants with expertise in utilizing Microsoft's powerful deployment automation tools which are part of the Windows Assessment and Deployment Kit (ADK), including the new Imaging and Configuration Designer (ICD). Progent also offers the services of a Microsoft-certified System Center Configuration Manager Technology Specialist who can help your IT staff to build and manage an efficient SCCM infrastructure to simplify Windows 10 provisioning.

Windows 8.1 Migration and Support
Progent's Microsoft certified Windows 8.1 consultants can help you evaluate the business benefits and engineering challenges associated with upgrading existing devices to Windows 8.1 or adding new Windows 8.1-based clients to your network. Progent can help you resolve technical issues encountered during a Windows 8.1 upgrade, adjust your remote connectivity environment and network infrastructure as necessary, redesign your IT security strategy to take full advantage of the security enhancements built into Windows 8.1, recommend new desktop management procedures to simplify administration of all your Windows 8.1 clients, and provide customized webinar training sessions to bring your IT managers and end users up to speed quickly on Windows 8.1. Progent can also help you evaluate the advantages and risks of migrating from Windows 8.1 to Windows 10 and can provide comprehensive project management services for upgrading your Windows 8.1 clients to Windows 10.

Windows 7 Support
Progent's Microsoft certified Windows 7 consultants can help you manage and troubleshoot your current Windows 7 environment or migrate from Windows 7 to Windows 8.1 or Windows 10. Progent can help you assess the business value and technical risk associated with upgrading to a more current version of Windows and can also help you to develop the business case for upgrading from Windows 7. Progent can help you design and implement a migration from Windows 7 that minimizes service disruption, and can also help you automate the deployment and management of the latest release of Windows.

Microsoft Office 365 Consulting, Technical Support, and Training
Office 365 Integration Consulting and TrainingProgentís Microsoft Office and Office 365 consultants and remote desktop support specialists can provide integration, technical support, and end-user training for Office Word, Excel, Outlook, PowerPoint and Access. Progent can help you take advantage of the advanced collaboration and accessibility features built into Microsoft Office 2016 desktop and Office 365 by helping you integrate other Microsoft platforms such as SharePoint, SQL Server, and Exchange. Progent can also help you add IM capability and Presence awareness to Office applications through Microsoft Lync Server and Skype for Business integration. Progent can show you how to migrate efficiently to newer versions of Microsoft Office or to Office 365 and Progent can provide technical support for older versions including Office 2003 and Office 2007.

Upgrading Desktops with 64-bit Applications and Operating Systems
Progentís 64-bit computing experts can help you evaluate the advantages, costs, and technical risks associated with migrating to 64-bit desktop operating systems and applications. Progent's Microsoft certified consultants can also help you design, document, and carry out a company-wide migration to 64-bit desktop software operating systems and business applications. As part of the 64-bit upgrade process, Progent can help you build a 64-bit pilot environment to verify support for all of the important 32-bit applications you intend to retain as well as the latest 64-bit versions of applications you wish to install. If adopting Windows 7, Windows 8.1, or Windows 10 is part of your 64-bit upgrade plan, Progent can assist you to determine which computers and applications can or should be retained, and outline an upgrade procedure that is the least disruptive to your network operations.

Remote Desktop, Notebook, Tablet and Smart Phone Integration
Progent's remote and mobile computer specialists can help you integrate remote desktops, laptops, tablets and smart phones such Apple iPhones and Android phones into your IT network by offering expertise in data synchronization, wireless security, and messaging integration. Progent can help you design, install, manage, and troubleshoot network environments that support handheld wireless devices seamlessly, and Progent can provide certified Microsoft engineers to integrate your mobile wireless solution with Microsoft Exchange Server, Microsoft SQL Server, and Microsoft Lync Server. BYOD integration services available from Progent include iPhone and iPad integration, Android phone and tablet consulting, and RIM BlackBerry expertise.

Desktop Deployment and Management Automation
Progent's desktop management professionals can help you automate workstation deployment and management so that your desktop PCs stay consistent, up-to-date, and secure. Progent's engineers have extensive backgrounds providing businesses of all sizes Microsoft System Center Configuration Manager consulting to streamline desktop administration, improve security, boost productivity by making sure that all patches and updates are installed, police licensing compliance, and monitor patterns of application usage to enable a more efficient purchasing plan. In addition, Progent can help you to execute a non-disruptive migration to System Center Configuration Manager from Systems Management Server 2003 for more comprehensive management automation and can help you to upgrade to Microsoft Windows Server 2012 R2.

Webinar Training for Desktop Applications
Progent offers customized live online training for popular desktop applications and operating systems including Microsoft Office and Office 365 Excel, Word, PowerPoint, Access, Publisher, and Visio plus Microsoft Dynamics GP (Great Plains), Acrobat Writer, Photoshop, Crystal Reports, Windows 10, Windows 8.1, and Windows 7. Live online training offers all the benefits of traditional in-person classes, including instant communication between clients and trainers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of multiple students. Available to individual students or groups of all sizes, virtual classrooms allow the instructor to conduct the seminar from a remote office and the students can be spread across a campus or across the country. Virtual training supports powerful learning tools such as virtual white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted for specific subjects or longer in duration and wider in scope. Teachers and students can go through examples individually or as a group.

Contact Progent for More Information about Desktop Support
If you are looking for a reliable source for desktop support services, call 1-800-993-9400 or visit Contact Progent.














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