Progent offers a wide range of affordable services to help your company to install, integrate, repair, and manage workstations and laptops powered by Windows, Apple OS X, or popular versions of Linux. Progent can provide onsite or online assistance for single computers or laptops or help you to plan and carry out a company-wide rollout of new or updated OS software and business applications. Progent can also supply engineers and technical workers to assist your company to prepare for and complete a site move or merger designed to produce the least possible disruption of your business.
Progent can also install Microsoft Office or Microsoft Dynamics business applications on your workstations so they communicate efficiently with other Microsoft programs, products from popular vendors, business servers, and key solutions network-wide.
Progent's desktop IT experts provide a variety of services designed to ensure that your desktop PCs and laptops stay operating reliably, safely, and productively. Support alternatives offered by Progent include on-site and remote technical assistance, Technical Response Center phone support with optional round-the-clock access, internal security evaluation and cleanups, interactive virtual education, PC or laptop configuration for telecommuters and on-the-road employees, and automated management solutions.
Onsite Service
Progent provides on-premise computer assistance for registered customers in every state and most zip codes in the U.S. Progent's on-premise service technicians can work in tandem with Progent's online support engineers to provide small and midsize companies with the best of both worlds: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. Progent can schedule on-premise service visits to most zip codes in every state in the U.S. and the response time is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service.
Remote Service
Progent’s Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist both new and current clients to analyze and fix network issues without the cost or time loss of in-person service calls. The background and expertise of Progent's network consultants makes it possible to handle the most complex network issues quickly by escalating trouble tickets if necessary to world-class experts. Progent provides a streamlined, web-accessible signup process for first-time clients to address urgent situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals.
Full Service Helpdesk Outsourcing
Progent's Help Desk Call Center outsourcing services are designed specifically for small businesses who must work within a modest information technology budget but who need immediate access to a dedicated Contact Center with expert phone support and effective escalation options. By using Progent's Help Desk Call Center outsourcing services, small organizations reduce costs and management hassle and have the advantage of enterprise-class phone support and remote troubleshooting. Progent's Helpdesk support services feature easy job requests by email, phone, or the web; strict job ticket tracking until problem resolution; web-accessible task logs for up-to-date status; full service reporting; and by-the-minute invoicing to make sure customers are are billed exclusively for the services they receive.
Internal Security Inventory
Progent's GIAC, CISA and CISM-certified security consultants can provide a low-cost Internal Network Security Inventory packages designed to offer small organizations a chance to get an expert opinion about the effectiveness of their internal protection profile. The internal scan and evaluation package features a security scan run from inside a corporate firewall and uncovers possible weaknesses represented by your workstations and servers. The security inventory and assessment is managed by consultants with high-level security credentials who analyze and report on the scanned information and make suggestions for efficient improvements.
Virtual Instruction for Desktop Programs
Progent offers live virtual learning webinars for popular client programs and environments including Microsoft Office Excel, Word, Publisher, Visio, Microsoft Dynamics Great Plains, Acrobat Writer, Photoshop, Crystal Reports, Windows XP and Vista, and Microsoft Windows 7. Virtual education offers all the benefits of traditional in-person sessions, including instant communication between clients and trainers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of multiple students. Available to single students or groups of all sizes, live online education allows the instructor to conduct the seminar from a remote office and the clients can be spread across a campus or across the country. Virtual training supports powerful learning tools such as virtual white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted for specific subjects or longer in duration and wider in scope. Teachers and students can go through examples individually or as a group.
Setup and Integration Services for Mobile Networking, Telecommuting, and Branch Offices
Progent’s IT professionals offer expertise for portable and remote PC provisioning and support in areas such as data synchronization, desktop and laptop security, Microsoft Outlook email setup, Microsoft Windows Mobile connectivity, RIM Blackberry expertise, and wireless application development. Progent's Microsoft and Cisco certified experts can save your company work and expense by applying their expertise to show you how to select and integrate branch office and mobile access technologies that fit the needs of your company. Progent can also optimize your IT architecture so that off-site PCs and mobile PDAs work better in your environment.
Change and Update Management Automation
Progent's network management professionals can help you automate workstation administration so that your PCs remain current, secure, and dependable. Progent's engineers have extensive backgrounds providing small businesses Microsoft SMS Server consulting to streamline network administration's workload, increase system protection, boost productivity by making sure that all patches and updates are installed, police licensing compliance, and monitor patterns of application usage to enable a more efficient purchasing plan. In addition, Progent can help you to execute a non-disruptive migration to System Center Configuration Manager from Systems Management Server 2003 for more comprehensive management automation and can help you to move to Microsoft Windows Server 2008.
If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or send email to network-support-help@progent.com.
