Progent offers a wide range of cost-effective support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows, Apple Mac OS X, or various versions of Linux. Progent can provide on-premises or remote help for individual machines or laptops or help your business to design and implement a large-scale migration to new or updated OS software and applications. Progent can also supply engineers and technical workers to assist your company to prepare for and complete a company move or merger organized to cause the least possible interruption to your business.


Additional Topics of Interest

VPN Consultant Services
Cisco VPN Outsourcing in Fremont, California

Cisco's network security and remote connection technology for small businesses represent a comprehensive line of easy-to-administer security solutions to help protect your local and remote network infrastructure. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection systems and VPN appliances. Progent's professional staff of consultants includes field-proven engineers with Cisco CCIE and CCNP qualifications who are able to assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that align most closely with your company goals.

SCCM Cloud Management Gateway Professionals
SCCM Mobile Device Management Support and Help Novato, CA

System Center Configuration Manager automates software deployment and updating, simplifies compliance settings control, keeps track of network assets, guards against corporate data leakage, provides health reporting, enables safe end-user self service, and offers a common point of control for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft Gold-certified Configuration Manager consulting team and Azure cloud integration experts can assist your organization with any facet of planning, implementing, operating and troubleshooting a System Center Configuration Manager deployment for local, cloud-based, or hybrid networks.

Network Testing Lab Professionals
Local Herakles Data Center Test Lab Specialist Union City, CA

The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, developing cost-effective migration methodologies, evaluating and tuning performance, planning or validating disaster recovery strategies, resolving compatibility issues, and establishing training systems for new products and technologies. For Progent customers without adequate in-house resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital IT projects on schedule.

Email Zero Hour Protection Consultant Services
Email Predictive Sender Profiling Engineer in San Francisco Bay Area, San Jose Silicon Valley, Sacramento, Northern California

Progent's Email Guard uses the technology of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.

Cisco SIP phones Configuration
Urgent IP Telephony Online Troubleshooting San Rafael, California

Cisco Unified Communications Manager, originally known as CallManager, is the foundation of Cisco's collaboration portfolio. Unified Communications Manager and Unified CM Express offer a location-independent IP-PBX solution by integrating tightly with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified network consultants can assist with any aspect of CUCM setup and debugging in areas that include integrating Cisco VoIP phones and desktop video phones, designing dial plans, configuring SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

IT Consulting for Helpdesk
Online Help for Call Center in Winston-Salem

Progent's Network Call Center Outsourcing Services for PC desktop technical support are designed especially for small organizations who need immediate availability of a Help Desk Call Center with professional telephone support and effective escalation capability but who have to work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Software Recommendation and Deployment.

Exchange Server 2007 IT Consulting
Microsoft Exchange Technology Consulting in Milpitas, CA

Progent's Microsoft certified support team can help you define and implement an efficient in-place Exchange Server 2007 upgrade plan that minimizes network downtime, simplifies long-term support demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the background to complete your project rapidly and economically. Progent's Exchange Server 2007 support, repair, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging solutions powered by Exchange 2007 Server.

scom 2016 Linux monitoring Online Help
microsoft system center 2016 operations manager Remote Technical Support Novato, California

System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and dependable availability for critical workloads by offering centralized, mixed-platform tracking of IT resources deployed throughout on-premises systems and private and public clouds. Progent's consulting group can provide world-class remote and onsite expertise to help businesses of any size to design, integrate, tune, enhance and troubleshoot Operations Manager 2016 solutions. Progent can assist you to move to SCOM 2016 from earlier versions or from other IT infrastructure monitoring platforms, or combine a variety of monitoring systems into a cohesive IT management solution. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.

Network Integration for Progent Management
Computer Specialists San Ramon, CA

Progent's management team includes seasoned veterans with decades of experience providing computer consulting services, technical support, and strategic information system planning to businesses ranging from small offices to global enterprises. Great support calls for great personnel, and Progent has put together a management staff able to provide businesses with the top service value in the industry.

Microsoft Windows Support Group
Small Business Computer Consulting Services Newark, NJ

Progentís IT outsourcing support offerings for small companies feature designing 2003 Server, .NET Server, and BackOffice systems, coordinating upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and in-person troubleshooting, fixing stubborn IT problems, and creating a company-wide security strategy. Progent can show you how to maximize system availability and throughput with non-stop configuration, resilient network topology, and proactive network monitoring. Progent also provides special project help for major migrations and can assist with requirements definition, resource identification, bill of materials development, vendor selection, purchasing logistics, and professional documentation. Progentís IT outsourcing help also features education for office productivity products such as Office XP.


















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