Desktop Technical Support ServicesProgent offers a wide range of cost-effective support services to assist you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer on-premises or online assistance for individual computers or laptops or work with your business to plan and implement a large-scale migration to new or updated OS software and business applications. Progent can also supply consultants and technicians to assist your company to prepare for and implement a site move or consolidation organized to cause minimal interruption to your productivity.

Progent can also configure Office or Microsoft Dynamics programs on your workstations so they integrate efficiently with other Microsoft programs, products from third-party publishers, database servers, and line-of-business services throughout your network.

Progent's desktop consultants provide a variety of services intended to make sure that your personal computers and notebooks stay running dependably, safely, and efficiently. Service alternatives offered by Progent include on-premises and remote troubleshooting, Help Desk phone support services with optional 24x7 availability, desktop security evaluation and cleanups, live remote training, desktop or laptop integration for remote workers and on-the-road personnel, and automated administration solutions.

Remote Support
Progentís Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help new and current clients to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The background and technical depth of Progent's network consultants makes it possible to resolve the most challenging network issues rapidly by escalating trouble tickets if necessary to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or time minimums for services delivered during regular business hours, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Progent also offers an economical after-hours remote technical support program for companies who require round-the-clock access to online technical support.

Onsite Support
Progent offers on-premises technical support for registered customers major metropolitan areas across the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to deliver small companies with the best of all worlds: in-person service technicians when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers.

Comprehensive Helpdesk Outsourcing
Progent's Help Desk outsourcing services are designed especially for small businesses who must operate within a restricted information technology budget but who require immediate access to a dedicated Help Desk Call Center with professional telephone support and effective escalation options. By utilizing Progent's Contact Center outsourcing services, small organizations reduce expenses and management hassle and have the benefit of world-class phone support and remote diagnostics. Progent's Helpdesk services include convenient work initiation via email, telephone, or a web interface; strict job ticket tracking until problem resolution; web-based task history for immediate status; full service reporting; and per minute invoicing to make sure clients are charged only for the support they receive.

Desktop Security Assessment
Progent's CISM and CISSP-qualified security engineers can provide a low-cost Internal Security Inventory packages designed to offer small businesses a chance to receive an objective look at the strength of their inside protection environment. The internal scan and assessment package features a network scan run from within a corporate firewall and detects potential weaknesses represented by individual workstations and servers. The security inventory is overseen by engineers with top security accreditations who evaluate and report on the collected information and provide suggestions for effective improvements.

Live Online Instruction for Desktop Programs
Progent provides online education for an array of client programs and operating systems such as Office Excel, Word, PowerPoint, Project, MS Dynamics GP (Great Plains), Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training offers all the benefits of conventional in-person sessions, such as immediate communication between clients and teachers, but eliminates the costs of transportation and the challenge of attempting to synchronize the availability of many students. Available to single students or classes of all sizes, virtual training permits the trainer to conduct the class from an online office and the clients can be dispersed throughout a campus or across the country. Live online training supports proven learning mechanisms such as virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be brief and personalized for specific topics or longer in duration and wider in coverage. Teachers and clients can go through examples individually or as a group.

Configuration and Integration Services for Mobile Networking, Telecommuting, and Branch Offices
Progentís IT consultants offer expertise with portable and remote computer integration and support with services including file synchronization, desktop and laptop security, Microsoft Outlook email configuration, Microsoft Windows Mobile connectivity, iPhone integration, Google Android smartphone and tablet integration, RIM Blackberry troubleshooting, and wireless software programming. Progent's Microsoft and Cisco certified professionals can save your company work and money by using their experience to show you how to select and configure branch office and mobile connectivity technologies that fit the needs of your company. Progent can also optimize your IT architecture so that off-site computers and mobile appliances work better in your environment.

Change and Update Automation
Progent's IT administration professionals can show you how to automate workstation administration so that your PCs remain current, protected, and dependable. Progent's engineers have extensive experience providing companies of any size System Center Configuration Manager (SCCM) expertise to reduce IT management's processes, improve system security, boost productivity by ensuring that all application updates are current, enforce licensing compliance, and track patterns of software use to allow smarter purchasing plan. In addition, Progent can assist your company to execute a smooth migration to Microsoft System Center 2012 Configuration Manager from Microsoft SMS Server for better management automation. Progent can also provide Windows Server 2012 R2 design and configuration expertise.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.

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