Desktop Technical Support ConsultingProgent offers a wide array of cost-effective consulting and support services to help you company to install, configure, repair, and manage workstations and notebooks based on Windows, Apple Mac OS X, or popular versions of Linux. Progent can offer on-premises or remote help for individual computers or laptops or help you to design and implement a large-scale migration to new or revised OS software and business applications. Progent can also supply engineers and technicians to help you to plan for and implement a company move or merger designed to cause the least possible disruption of your business.

Progent can also configure Office or Microsoft Dynamics business applications on your client PCs so they communicate efficiently with all Microsoft programs, software from third-party vendors, business servers, and line-of-business solutions network-wide.

Progent's desktop IT experts provide a range of services intended to make sure that your company's personal computers and laptops stay running dependably, safely, and efficiently. Service alternatives available from Progent include on-premises and remote technical assistance, Call Center phone support services with optional 24x7 access, desktop security inventories and cleanups, live virtual education, PC or laptop integration for telecommuters and mobile employees, and automated administration solutions.

Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help new and registered customers to troubleshoot and fix network problems without the expense or time loss of in-person service visits. The experience and technical depth of Progent's IT engineers makes it possible to handle the most challenging IT issues quickly by escalating trouble tickets when necessary to high-level experts. Progent offers a streamlined, web-based signup procedure for new customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or time minimums for services provided during normal working hours, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Progent also offers an economical after-hours remote support program for clients who need round-the-clock access to online technical support.

On-site Service
Progent provides on-site technical support for registered customers major metropolitan areas across the United States. Progent's onsite service personnel can work in tandem with Progent's online service engineers to provide small and midsize companies with the best of all worlds: onsite service professionals when you require them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business application programmers.

Full Service Help Desk Outsourcing
Progent's Contact Center outsourcing services are designed especially for small businesses who have to operate within a restricted network support budget but who require immediate access to a full-time Help Desk Call Center with expert phone support and full escalation capability. By utilizing Progent's Help Desk services, small companies reduce costs and management stress and get the benefit of enterprise-class phone support and online troubleshooting. Progent's Help Desk support services include convenient work initiation via email, phone, or a web interface; automated incident tracking up to problem resolution; web-accessible task history for current status; comprehensive service documentation; and by-the-minute invoicing to ensure customers are billed only for the services actually performed.

Internal Security Inventory
Progent's CISM and CISSP-qualified security consultants can provide a budget-friendly Internal Security Inventory packages created to give small businesses a chance to receive an independent look at the quality of their inside protection profile. The internal security scan and assessment option includes a security scan run from within s company's firewall and detects possible weaknesses with your desktops and servers. The security inventory is overseen by consultants with top security credentials who analyze and summarize the scanned information and make recommendations for effective improvements.

Online Classes for Desktop Programs
Progent offers live online instruction for popular desktop applications and environments including Office Excel, Word, Access, Project, Microsoft Dynamics GP (Great Plains), Adobe Acrobat, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and 8.1. Live online instruction offers all the advantages of conventional classroom sessions, including instant communication between clients and trainers, but avoids the expenses of transportation and the challenge of trying to synchronize the schedules of multiple students. Offered to individuals or classes of any size, virtual training allows the instructor to conduct the class from a remote office while the clients can be dispersed throughout a campus or across the the U.S. Live online training utilizes powerful teaching tools such as broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and personalized for specific subjects or longer in time and wider in scope. Teachers and students can go through examples individually or as a group.

Installation and Integration Services for Mobile Networking, Telecommuting, and Remote Offices
Progentís IT consultants offer help for portable and remote computer integration and maintenance in areas including data synchronization, desktop and laptop security, Outlook e-mail configuration, Microsoft Windows Mobile connectivity, Apple iPhone and iPad integration, Android smartphone integration and management, RIM Blackberry support, and mobile software development. Progent's certified experts can save your company time and expense by applying their experience to show you how to choose and integrate remote and mobile connectivity solutions that make sense for your business. Progent can also tune your network architecture so that remote computers and mobile devices work better in your environment.

Management Management Automation
Progent's IT management professionals can help you automate workstation management to make sure your networked PCs remain current, protected, and dependable. Progent's consultants have in-depth experience delivering businesses of any size Microsoft System Center Configuration Manager (SCCM) expertise to reduce IT management's processes, increase network security, improve productivity by ensuring that all application updates are installed, enforce software licensing compliance, and monitor characteristics of software usage to enable smarter purchasing plan. In addition, Progent can help your company to execute a smooth upgrade to System Center 2012 Configuration Manager from Systems Management Server for more comprehensive administration automation. Progent can also provide Windows Server 2012 R2 design and deployment support.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.
















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