Desktop Support and Integration ServicesProgent offers a broad array of cost-effective support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide onsite or remote technical support for single machines or notebooks or help you to plan and carry out a company-wide rollout of new or revised OS platforms and applications. Progent can also provide engineers and technical workers to assist you to plan for and complete an office relocation or consolidation designed to produce minimal disruption of your business.

Progent can also configure Office or Microsoft Dynamics programs on your workstations so they communicate efficiently with all Microsoft programs, products from popular publishers, database servers, and key services network-wide.

Progent's desktop consultants provide a range of services designed to ensure that your company's personal computers and notebooks keep running dependably, safely, and efficiently. Service alternatives offered by Progent include on-site and online troubleshooting, Call Center telephone support services with optional 24x7 access, desktop security assessments and cleanups, live remote education, PC or notebook configuration for remote workers and on-the-road personnel, and centralized administration support.

Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help new and registered clients to troubleshoot and repair network problems without the cost or delay of in-person support visits. The experience and technical depth of Progent's network consultants allows them to resolve the most complex IT problems quickly by escalating trouble tickets if necessary to high-level specialists. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums for services delivered during regular working hours, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Progent also offers an economical after-hours online support program for clients who require 24x7 access to remote support.

Onsite Support
Progent provides on-site technical support for registered clients larger metropolitan areas across the United States. Progent's on-premises service technicians can work in conjunction with Progent's remote service experts to deliver small and midsize businesses with the best of both worlds: onsite support professionals when you require them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business application developers.

Full Service Helpdesk Outsourcing
Progent's Help Desk Call Center outsourcing services are designed specifically for small businesses who must work within a restricted network support budget but who require fast access to a full-time Helpdesk with expert telephone support and effective escalation options. By using Progent's Contact Center services, small companies cut costs and management hassle and get the benefit of world-class phone support and remote repair. Progent's Helpdesk support services feature easy work initiation by email, telephone, or the web; automated trouble ticket tracking until problem resolution; web-based task history for up-to-date status; full service reporting; and per minute billing to ensure customers are billed exclusively for the support actually performed.

Desktop Security Evaluation
Progent's CISA, CISM and CISSP-qualified security consultants can deliver a cost-effective Internal Security Inventory service package created to give small businesses an opportunity to get an independent look at the effectiveness of their internal protection profile. The internal scan and evaluation option includes a network scan run from within your firewall and uncovers possible risks represented by your workstations and servers. Progent's security inventory and assessment is overseen by engineers with high-level security credentials who evaluate and report on the collected information and make recommendations for effective remediation.

Live Online Training for Workstation Applications
Progent provides online training for an array of desktop applications and operating systems including Microsoft Office Excel, Word, Publisher, Project, Microsoft Dynamics GP (Great Plains), Adobe Acrobat, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and 8.1. Online education provides the benefits of traditional in-person seminars, including immediate communication between clients and teachers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of many trainees. Available to individuals or groups of all sizes, virtual instruction permits the trainer to conduct the class from a remote facility while the clients can be dispersed throughout a campus or all over the the U.S. Live online instruction supports powerful teaching tools like virtual white boards, real-time questions, and collaborative desktops. Classes can be brief and targeted for specialized subjects or extended in time and wider in coverage. Instructors and students can go through examples individually or as a class.

Installation and Integration Support for Mobile Computing, Telecommuting, and Remote Offices
Progentís network consultants provide help with mobile and remote computer integration and support with services including data synchronization, desktop and laptop security, Microsoft Outlook email setup, Windows Mobile connectivity, Apple iPhone integration, Google Android smartphone and tablet integration, RIM Blackberry support, and mobile software development. Progent's Microsoft certified experts can save your company work and money by using their background to help you select and integrate remote and mobile connectivity solutions that make sense for your company. Progent can also optimize your network infrastructure so that remote computers and mobile devices perform better in your network.

Management Automation
Progent's network management professionals can show you how to automate desktop administration so that your networked PCs stay current, secure, and dependable. Progent's consultants have extensive experience providing companies of any size Microsoft System Center Configuration Manager (SCCM) expertise to streamline network administration's workload, improve system security, boost efficiency by making sure that all application updates are current, police software licensing adherence, and track characteristics of application usage to enable smarter purchasing strategy. In addition, Progent can help you to execute a smooth migration to Microsoft System Center 2012 Configuration Manager from Microsoft SMS Server for more complete management automation. Progent also offers Windows Server 2012 R2 planning and configuration expertise.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.

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