Desktop Support and Integration ServicesProgent offers a wide array of cost-effective consulting and support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, Apple Mac OS X, or various versions of Linux. Progent can offer on-premises or online help for single computers or laptops or work with your business to plan and carry out a company-wide migration to new or updated OS platforms and business applications. Progent can also provide consultants and technical workers to help your company to prepare for and complete an office move or merger organized to produce the least possible interruption to your business.

Progent can also install Microsoft Office or Microsoft Dynamics applications on your workstations so they integrate efficiently with other Microsoft applications, products from popular publishers, business servers, and line-of-business solutions throughout your network.

Progent's desktop consultants offer a variety of support options intended to ensure that your desktop PCs and laptops keep running dependably, securely, and productively. Support alternatives offered by Progent include on-site and remote troubleshooting, Call Center phone support services with optional round-the-clock availability, internal security audits and enhancements, interactive virtual education, desktop or notebook integration for remote workers and on-the-road personnel, and centralized administration solutions.

Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help new and current clients to analyze and fix network problems without the cost or time loss of travel for onsite service visits. The background and technical depth of Progent's network consultants allows them to handle the most complex network issues quickly by escalating repair tasks when required to world-class experts. Progent provides a convenient, web-based registration process for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums for services provided during normal working hours, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Progent also offers an economical extended hours remote support program for companies who require 24x7 access to remote technical support.

On-site Support
Progent provides on-premises computer assistance for registered customers larger cities throughout the U.S. Progent's on-premises service technicians can operate in conjunction with Progent's remote service engineers to provide small and midsize companies with the best of all worlds: in-person service professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business software programmers.

Comprehensive Contact Center Outsourcing
Progent's Help Desk outsourcing services are designed specifically for small organizations who have to work within a restricted information technology budget yet who need fast access to a dedicated Help Desk with professional phone support and effective escalation capability. By using Progent's Helpdesk services, small organizations cut costs and management stress and get the advantage of enterprise-class telephone support and remote troubleshooting. Progent's Contact Center support services include easy job requests by email, telephone, or the web; strict job ticket tracking up to resolution; web-accessible task history for current status; comprehensive service documentation; and per minute billing to make sure customers are billed exclusively for the support they receive.

Internal Security Audit
Progent's GIAC and CISA-certified security engineers can deliver a cost-effective Internal Security Inventory service package designed to offer small organizations a chance to receive an objective opinion about the quality of their internal security environment. The internal security scan and assessment package features a security scan run from inside a corporate firewall and detects potential weaknesses represented by individual desktops and servers. The security inventory and assessment is overseen by engineers with top security accreditations who analyze and summarize the collected information and make recommendations for efficient remediation.

Live Online Classes for Desktop Programs
Progent offers online learning for a range of desktop applications and environments including Office Excel, Word, Publisher, Visio, MS Dynamics GP (Great Plains), Adobe Acrobat Writer, Photoshop CS, Crystal Reports, and Windows 10 and 8.1. Live online instruction offers all the advantages of conventional in-person sessions, including immediate interaction between students and teachers, but eliminates the costs of transportation and the hassle of trying to accommodate the availability of many trainees. Offered to individuals or classes of all sizes, live online education allows the teacher to run the class from a remote office and the clients can be spread across an office or all over the the U.S. Live online education deploys powerful learning aids like broadcast white boards, electronic hand-raising, and shared applications. Sessions can be short and targeted for specific topics or longer in time and broader in coverage. Teachers and clients can work through examples one-on-one or as a group.

Configuration and Integration Services for Mobile Computing, Telecommuting, and Branch Offices
Progentís network professionals offer expertise for portable and branch office PC provisioning and support with services including data synchronization, desktop and laptop security, Microsoft Outlook email configuration, Microsoft Windows Mobile integration, iPhone and iPad integration, Android smartphone integration and management, RIM Blackberry troubleshooting, and wireless software development. Progent's Microsoft certified consultants can save your business time and money by applying their background to show you how to select and configure remote and mobile access technologies that fit the needs of your business. Progent can also tune your IT architecture so that off-site PCs and mobile appliances work better in your environment.

Change and Update Management Automation
Progent's IT management experts can help you automate workstation administration to make sure your PCs remain current, protected, and reliable. Progent's consultants have extensive experience providing businesses of any size System Center Configuration Manager (SCCM) consulting to streamline IT administration's workload, increase network protection, improve productivity by making sure that all application updates are current, police software licensing adherence, and track patterns of software usage to allow a more efficient purchasing plan. In addition, Progent can help you to carry out a smooth migration to Microsoft System Center 2012 Configuration Manager from Systems Management Server 2003 for better administration automation. Progent can also provide Windows Server 2012 R2 design and deployment support.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.

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