Progent's Enterprise Support Services

In conducting IT projects for enterprise customers, Progent uses a phased approach based on defined milestones in order to meet budgetary, scheduling and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices defined by the Microsoft Solutions Framework Project Methodology (MSF) and includes requirements definition, design and architecture proposals, pilots, design tuning, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.

This figure illustrates the Microsoft Solutions Framework Process Model Phases and Milestones:

Highlights of Progent's methodology for enterprise IT projects are:

• The Envisioning Phase: Requirements Definition
  The envisioning phase focuses on achieving a shared understanding of a project's goals. Progent works with enterprise clients to develop a clear vision of a project's technical and business objectives, and Progent will help define how an IT project will deliver business value. This phase establishes the project's structure, develops pilot plans and testing strategies, and addresses deployment implications, operations management and supportability, and operational acceptance criteria.
• The Planning Phase: Design and Architecture Proposals
  During the planning phase most of the planning for an enterprise IT project is completed. Progent helps create the functional specification, the master project plan including milestones, and the risk management plan. Progent also analyzes documentation and training requirements and finalizes work plans, cost estimates, and schedules for the various deliverables. Because major projects are iterative and require flexibility, Progent follows a formal change control process that allows projects to evolve successfully while staying within budgetary guidelines.
• The Developing Phase: Pilots
  In the developing phase, Progent's extensive experience setting up pilot systems makes it possible to reduce engineering risk and business disruption by thoroughly testing new infrastructure prior to deployment. Progent has world-class skill in setting up proof-of-concept tests for enterprise deployments of key Microsoft technologies by providing services such as Active Directory design, Microsoft Exchange Server 2010 migration support, SQL Server 2008 application development, and SQL Server 2012 migration.
• The Stabilizing Phase: Design Tuning
  The stabilizing phase is an iterative process that involves tweaking IT infrastructure based on the results of pilot testing and feedback from the clients and users. Testing during this phase emphasizes functionality, performance and stability under realistic environmental conditions. Progent's experience with this process can help eliminate business disruption when the project leaves the testing phase and becomes integrated into the production environment.
• The Deploying Phase: Implementation
  During the deploying phase, Progent deploys the core technology and site components, stabilizes the deployment, transitions the project to operations and support, and obtains final customer approval of the project. After the deployment, Progent conducts a project review and a customer satisfaction survey.

If you are looking for high-end Microsoft or Cisco consulting expertise or if you need professional local support for a branch office in Northern California, the San Francisco Bay Area, or any major city in the U.S., call Progent at 800-993-9400 or send email to network-support-help@progent.com.