Introduction to Progent's Hosting Services for Exchange
Email is a mission-critical application for companies of all sizes and requires a host environment that provides enterprise-class dependability, security, and support. Progent's Hosting Services for Exchange offer small organizations with modest IT budgets and overstretched executive bandwidth a safe, affordable, and hassle-free option for running Microsoft Exchange by providing the robustness of a state-of-the-art colocation facility as well as the experience of Progent's Microsoft Gold-certified team of support professionals.

Advantages of Progent's Hosting Services for Exchange
By utilizing an outsourced hosting provider for Exchange, small companies can derive an array of advantages. The most obvious benefit is saving money. Gartner Group has calculated that colocation can save from 20-35% of the cost of building and operating an internal data center. Advantages like reducing management distraction and enhancing network reliability and protection are more difficult to estimate, but these are clearly major advantages. Examples of the key benefits of using an outsourced hosting service for Microsoft Exchange include:

  • Reduced Capital Expenses
    By using a hosting service for critical business applications like Exchange, small and midsize companies on a restricted budget can eliminate the substantial costs of planning and constructing a data center with adequate physical access security, environmental control, power backup, fire detection and suppression, and fault-tolerant Internet access. Hosting services also save the cost of software and of fault-tolerant computer equipment such as clustered servers and zero-downtime disk arrays. Increasing IT system capacity as your business grows is also more affordable and easy.

  • Savings on Operational Costs
    Progent's Hosting Services for Exchange reduce ongoing costs by leveraging the expertise of Progent's network support engineers and Help Desk group. Small companies get the benefits of having a large IT services group without having to pay for one. Small and midsize businesses also save the cost of the computer facility's round-the-clock on-site security staff and 24-hour operations team.

  • Better Management Focus
    By utilizing Progent's Hosting and Management Services for Microsoft Exchange a small organization's management group avoids the distraction and stress of ensuring that the crucial messaging system stays continually available, protected,current, regularly backed up, and effectively managed. Actual or supposed client problems can be handled by Progent's Helpdesk, and management duties like adds, deletes, and security authorization modifications can be taken care of by Progent's Exchange professionals. All of these support services allow executive to focus on core business issues where they can add the greatest help to the company.

  • Enterprise-class Protection
    The site security offered by Progent's world-class hosting facility is far above the level that most small to midsize businesses could expect to achieve within an in-house data center. In addition to a 24x7 staff of onsite security officers, Progent's hosting facility offers advanced intrusion detection and blocking devices plus secure structures to prevent unapproved entry. Progent also integrates software security that includes a high-level firewall, 24x7 network monitoring, spam blocking, fast and complete security update management, and an experienced on-call group of data recovery professionals.

  • Greater Fault Tolerance and Reliability
    Progent's data center for hosting Exchange offers uninterruptible electrical power, fault tolerant air conditioning, and failover Internet access to achieve a high degree of fault tolerance. The data center is also situated in a seismically neutral region for protection from earthquakes. Progent's virtualized infrastructure for supporting Microsoft Exchange provides additional availability through mechanisms like server clustering and redundant hard disk subsystems.

  • Regulatory Adherence
    In case your business needs to or desires to comply with regulatory standards like as SOX, GLB, or HIPAA, using Progent's Hosting Services for Microsoft Exchange positions your IT organization to comply with even the toughest security requirements.

  • Business Recovery
    The non-stop and secure infrastructure of Progent's data center reduces the likelihood that an incident could bring down your Microsoft Exchange server. In case of a catastrophic breakdown, Progent's disciplined data back up procedures and virtual configuration allow rapid system restoration to ensure that you can quickly resume operations.

Enterprise-class Hosting Facility
No small business can justify the expense of designing, building, and maintaining an enterprise-class hosting facility. Progent allows small businesses to leverage their IT budget by offering Microsoft Exchange Hosting and Management Services based in a data center utilized by some of the country's biggest businesses for hosting mission-critical applications. Important features of the data center Progent utilizes for Exchange hosting services are:

  • 24x7 Onsite Security Plus Sophisticated Security Systems
    Progent's data center features high-level security for controlling and monitoring physical access to the site. Internal security officers are present on a 24-hour basis and a sophisticated electronic security system incorporates cameras, motion sensors, badge readers, and biometric access control devices. The exterior of the facility is surrounded by armored glass and internal areas are secured within steel mesh protective screens.

  • Full-time Staffed Operations Center
    Progent's hosting facility for Microsoft Exchange includes a 24x7 staffed operations center with certified engineers and technical experts who oversee the operations and security of the facility and troubleshoot technical problems.

  • zero-downtime Broadband Internet Access
    Progent's data center for Exchange hosting provides non-stop Internet routing through a sophisticated switching architecture that includes double, physically separated fiber cabinets connected to multiple network carriers. Each cabinet is supported by a separate TELCO office. Two fault-tolerant SONET rings support dual network routing to host equipment. Internet connectivity is supported by multiple tier 1 ISPs.

  • Extensive Power Backup Infrastructure
    The facility utilized by Progent for Exchange hosting has a dedicated municipal utility district substation on the site. The substation is fed by redundant area substations. The facility has four diesel generators, each with backup failover components. The generators have switch and paralleling gear systems for fast delivery of backup power and are fueled to run the entire facility for a week. The data center also has UPS systems, power distribution units, and gel batteries capable of powering the whole data center during the interval when the diesel generators come on line.

  • Fail-safe Environmental Control
    Progent's data center for Exchange hosting is equipped with redundant server room air conditioning units set up in a closed loop system with water-cooled chiller units that are rotated each month.

  • Fire Detection and Control
    Progent's data center for Exchange hosting includes a VESDA detection system monitored by the round-the-clock network operations center team as well as by an outside third-part service. The fire control mechanism includes a dual interlock dry pipe system that is divided into 10-foot square grid areas to reduce the impact on servers adjacent to any actual fire.

  • Seismically Stable Site
    The facility that supports Progent's Microsoft Exchange hosting equipment is located in a seismically stable area with no known tectonic faults and no recorded earthquakes. The data center building is also built with a steel-beam superstructure designed to hold up against a substantial earthquake.

Progent's Integration and Support Services for Exchange Hosting
Progent's hosting services for Exchange feature complete integration of Exchange Server with your current network environment and also feature a variety of ongoing support services that will keep your Exchange environment performing at peak efficiency with high levels of security, availability, administration efficiency, and client support. All operating system and application licenses are purchased by Progent and are Progent's property, and all maintenance of systems and other hardware is performed at no cost to clients. Progent's fast and non-stop Internet connections deliver 3 MBPS performance.

Integration and support services provided as part of Progent's Exchange hosting include:

  • Transparent Integration with Your Information System
    Progent's hosting service for Microsoft Exchange is transparent to your employees, customers, and partners. Your existing domain name is retained in addition to your internal email addresses, contact information, file set up, and work groups. Your Exchange Server will also be accessible anywhere and any time via Outlook Web Access (OWA) or Exchange mobile service. Progent will also configure Exchange Server to handle synchronization with Window Mobile-powered handheld devices including Pocket PCs and smartphones.

  • Spam Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that uses the technology of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.

  • 24x7 Server Monitoring
    Progent's hosting for Exchange includes continual monitoring of the efficiency and security of Exchange Server using System Center Operations Manager (SCOM), a sophisticated network management platform that proactively uncovers network trouble and tendencies. MS Operations Manager works by proactively scanning event records, then filtering, organizing, and evaluating these events according to an extensive internal database. When MS Operations Manager detects problems or a potentially harmful trend, it can run special remediation routines or generate alarms to notify Progent's Exchange maintenance personnel.

  • Update Management
    As part of the support offered with Progent's Microsoft Exchange hosting, Progent's Exchange support professionals make sure that patches, security updates, and Microsoft service packs are installed consistently and non-disruptively. Progent will also make sure that all other software supportive of Exchange Server stays current. In the event that the Microsoft Exchange Server host machine must be temporarily turned off for ordinary software maintenance, Progent uses a maintenance interval from 10:00 pm Friday evening to 6:00 Saturday morning Pacific Time. Progent alerts customers in advance of any scheduled downtime so as to minimize business disruption.

  • Daily Data Backup and Rapid Restoration
    Progent's backup practices for hosted Microsoft Exchange systems include one month of daily data backups, full server backups every week, differential backups every day, and full backups with off-premises replication monthly. Progent's virtual server configuration allows quick system recovery in the event of a disaster, and after an extreme host collapse Progent will move the hosted Microsoft Exchange Server environment to another host system within half a business day.

  • Help Desk Call Center Support
    Progent's Contact Center services are provided to support Progent's hosted Microsoft Exchange systems. Progent's (Technical Response Center handles all Helpdesk support and is available by telephone, email, or Progent's web site. Staffed by Microsoft-certified engineers who are experienced at providing Exchange help, Progent's Help Desk Call Center can quickly handle virtually any problem related to Exchange and can also offer expert support for a broad array of IT issues including system architecture, business applications, multi-platform interoperability, and system security. Progent's Help Desk Call Center can in addition escalate highly complex issues to Progent's world-class engineering group which offers Cisco CCIE network specialists, CISSP and CISM accredited security engineers, Linux consultants, and Mac OS X support professionals.

  • Exchange Administration Services
    Progent's Technical Response Center provides all Exchange administration services including adding or removing users, changing security levels, or resolving performance issues. Like every service offered by Progent structured on Progent's Contact Center model, Progent's Technical Response Center offers the extensive and deep technical expertise and dependable service of an enterprise-class IT support group, as well as the transparent ticket monitoring and follow-up of a well managed Helpdesk.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting and Management service offers full-service hosting for a small or midsize organization's network and application in a setting that achieve the top degree of availability, data protection, and expandability and is also affordable and simple to move to a different host environment. Progent's Data Center Hosting services are based on advanced virtual server technology that allows small businesses with multi-platform environments to save significantly on the costs of capital equipment, infrastructure support, and system administration while benefiting from enterprise-class reliability and an unparalleled level of vendor independence.

In contrast to conventional Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting covers all network and application servers in a single centrally managed environment and can support mixed platform and non-standardized networks that are common for small companies but pose a challenge to most hosting services. Progent's Virtual Data Center Hosting and Management services keep ownership of the OS and application software in the client's control so that moving to a different virtual host is fast, safe, and inexpensive. This prevents becoming a prisoner to your initial hosting service while still offering all the investment savings associated with Application Service Provider and SaaS hosting service models.

Learn additional information about Progent's ProSight Virtual Hosting Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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