Overview of Progent's Hosting and Management Services for Microsoft Exchange
Messaging is a mission-critical technology for companies of all sizes and requires an operating infrastructure that provides enterprise-class reliability, security, and support. Progent's Hosting and Management Services for Exchange give small and midsize businesses with modest IT budgets and overstretched management bandwidth a low risk, economical, and low-stress option for deploying Exchange by delivering the robustness of a state-of-the-art data center plus the experience of Progent's Microsoft-certified team of network support engineers.

Business Benefits of Progent's Hosting and Management Services for Microsoft Exchange
By utilizing an outsourced hosting provider for Exchange, small businesses can derive an array of advantages. The most obvious advantage is saving money. Gartner Group has estimated that colocation can eliminate from 20-35% of the cost of creating and operating an in-house data center. Advantages such as decreasing management hassle and enhancing network reliability and protection are harder to estimate, but these are clearly significant benefits. Some of the specific advantages of using a hosting service for Exchange are:

  • Reduced Capital Requirements
    By utilizing a hosting service for critical business applications such as Microsoft Exchange, small and midsize companies on a restricted budget are able to avoid the significant costs of planning and constructing a data center with adequate physical access security, environmental control, power backup, fire protection, and redundant Internet access. Hosting services also eliminate the expense of software licenses as well as fault-tolerant technology such as clusters and fault-tolerant hard disk subsystems. Expanding network capacity as your company grows is also inexpensive and easy.

  • Lower Operational Expenses
    Progent's Hosting and Management Services for Exchange reduce operational costs by leveraging the services of Progent's IT maintenance engineers and Contact Center team. Small and midsize businesses receive the advantages of having a large IT support staff without needing to finance one. Small businesses also save the expense of the data center's round-the-clock internal security personnel and 24-hour operations team.

  • Improved Management Focus
    By utilizing Progent's Hosting Services for Microsoft Exchange a small organization's management team is spared the distraction and hassle of making sure the mission-critical messaging environment stays always available, protected,up to date, regularly backed up, and efficiently administered. Actual or supposed user problems can be resolved by Progent's Helpdesk, and administrative duties like adds, deletions, and security authorization changes can be implemented by Progent's Microsoft-certified professionals. These support services allow managers to concentrate on core business challenges where they know how add the greatest help to the company.

  • Enterprise-class Security
    The onsite security provided by Progent's enterprise-class hosting facility is far above the quality that most small companies could expect to attain with an in-house data center. In addition to a 24x7 staff of security officers, Progent's hosting facility features state-of-the-art intrusion monitoring and blocking devices plus secure barriers to stop unauthorized access. Progent also integrates software security such as a high-level firewall, 24x7 server monitoring, spam blocking, prompt and complete security patch management, and an experienced online group of data recovery professionals.

  • Greater Availability and Dependability
    Progent's data center for hosting Exchange offers uninterruptible electrical power, redundant air conditioning, and failover Internet connectivity to achieve a high level of availability. The site is also located in a seismically neutral area for protection from earthquakes. Progent's virtualized infrastructure for hosting Exchange offers additional availability thanks to mechanisms like clustering and non-stop disk arrays.

  • Regulatory Compliance
    In case your company needs to or desires to comply with regulatory requirements such as SOX, Gramm-Leach-Bliley, or SAS 70, using Progent's Hosting and Management Services for Microsoft Exchange positions you to meet even the strictest security mandates.

  • Business Recovery
    The non-stop and secure features of Progent's hosting facility reduces the likelihood that an incident could disrupt your Exchange server. In case of a catastrophic breakdown, Progent's disciplined backup procedures and virtualized architecture enable fast data recovery to make sure that you can immediately resume business operations.

World-class Hosting Facility
No small company can afford the cost of planning, building, and maintaining a world-class data center. Progent allows small businesses to get more from their IT budget by offering Microsoft Exchange Hosting Services based in a data center utilized by some of the country's largest businesses for hosting crucial applications. Key features of the data center Progent uses for Exchange hosting services are:

  • 24x7 Onsite Security Plus Advanced Security Systems
    Progent's hosting facility provides tight security for managing and tracking personal access to the facility. Onsite security officers are present on a 24x7 basis and a sophisticated security system incorporates cameras, motion detectors, badge readers, and biometric identification devices. The perimeter of the data center is surrounded by armored glass and internal locations are secured within steel reinforced protective screens.

  • Full-time Network Operations Center
    Progent's hosting facility for Exchange features a full-time operations center with qualified engineers and technical experts who monitor and manage the operations and security of the facility and resolve technical problems.

  • zero-downtime High-speed Internet Connectivity
    Progent's data center for Microsoft Exchange hosting offers redundant Internet routing via an advanced failover architecture that includes dual, physically isolated fiber vaults connected to a variety of carriers. Each vault is supported by a different TELCO office. Two fault-tolerant SONET rings support dual network routing to hosts. Internet access is served by tier 1 providers.

  • In-depth Power Backup Systems
    The facility used by Progent for application hosting has its own utility district substation and transformer on the site. The substation is fed by multiple regional substations. The facility has four diesel generators, each with redundant components. The generators have switch and paralleling gear units for rapid delivery of backup power and have the fuel to power the entire facility for a week. The facility also has UPS systems, redundant power distribution units, and gel cells capable of powering the entire facility during the interval when the generators are switching.

  • Fail-safe Environmental Control
    Progent's data center for Microsoft Exchange hosting features redundant server room air conditioning units configured in a closed loop configuration using water-cooled chiller components that are rotated monthly.

  • Fire Control
    Progent's data center for Microsoft Exchange hosting features a Very Early Smoke Detection System tracked by the round-the-clock operations center staff as well as by an external monitoring service. The fire suppression mechanism features a double interlock dry pipe design that uses 10' x 10' grid areas to minimize the impact on computer equipment near any actual fire.

  • Seismically Neutral Site
    The data center that supports Progent's application hosting servers is situated in a seismically stable area with no discovered tectonic faults and no history of earthquakes. The facility is also fitted with a steel-beam superstructure engineered to hold up against a serious earthquake.

Progent's Integration and Support Services for Exchange Hosting
Progent's hosting services for Microsoft Exchange feature full incorporation of Microsoft Exchange with your current IT network and also feature a variety of continuing support services that will keep your email performing optimally with enterprise-class security, availability, administration efficiency, and client service. All operating system and application products are paid for Progent and are owned by Progent, and all servicing of servers and other hardware is implemented at no cost to customers. Progent's fast and non-stop Internet interfaces offer 3 MBPS performance.

Configuration and support services provided as part of Progent's Exchange hosting services include:

  • Seamless Integration with Your Information System
    Progent's hosting for Exchange is invisible to your employees, clients, and associates. Your existing domain name is preserved as well as your email addresses, contact information, file set up, and group configurations. Your Exchange Server will also be accessible anywhere through Outlook Web Access (OWA) or Exchange wireless service. Progent will also configure Exchange Server to support remote synchronization with Window Mobile-powered handheld devices including Windows Pocket PCs and smartphones.

  • Spam/Virus Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.

  • 24x7 Security and Performance Monitoring
    Progent's hosting for Microsoft Exchange features continual monitoring of the performance and security of Microsoft Exchange by means of System Center Operations Manager, a sophisticated server monitoring platform that automatically uncovers network problems and tendencies. MS Operations Manager works by automatically tracking event history, then filtering, consolidating, and evaluating these events according to a massive built-in knowledge base. When MS Operations Manager detects problems or a potentially dangerous trend, the software can initiate customizable repair processes or generate warnings to alert Progent's network maintenance experts.

  • Update and Patch Management
    As part of the support offered with Progent's Exchange hosting, Progent's Exchange administrators make sure that patches, security revisions, and service packs are implemented consistently and non-intrusively. Progent will also make sure that additional software associated with Exchange Server is kept up to date. In the event that the Exchange Server host system needs to be momentarily shut down for ordinary software maintenance, Progent uses a maintenance window from 10:00 pm Friday night to 6:00 am Saturday morning Pacific Time. Progent alerts customers before any scheduled downtime so as to minimize business disruption.

  • Regular Backup and Rapid Restoration
    Progent's backup procedures for hosted Microsoft Exchange systems feature 30 days of daily data backups, complete server backups once a week, differential backups each, and full backups with off-site archiving every month. Progent's virtualized server configuration facilitates quick system restoration in case of a disaster, and after an extreme host failure Progent will move the hosted Exchange Server environment to another virtual server within half a business day.

  • Contact Center Support
    Progent's Helpdesk services are provided to maintain Progent's hosted Exchange systems. Progent's (Technical Response Center handles all Help Desk Call Center services and is available via telephone, email, or Progent's web site. Supported by Microsoft-qualified professionals who are experienced at delivering Microsoft Exchange support, Progent's Help Desk Call Center can efficiently handle virtually any issue associated with Exchange and can also offer expert support for a broad array of network issues including network architecture, business applications, mixed-platform integration, and system security. Progent's Help Desk can also escalate highly complex issues to Progent's world-class consulting group which includes Cisco-certified CCIE infrastructure specialists, CISSP and CISM certified security engineers, Linux OS experts, and Apple macOS and OS X consultants.

  • Email Administration Support
    Progent's TRC handles all email administration needs including adding or removing users, modifying security levels, or troubleshooting performance issues. Like every service offered by Progent structured on Progent's Contact Center model, Progent's Technical Response Center delivers the extensive and in-depth technical expertise and dependable service of an enterprise-class IT support group, as well as the transparent trouble-ticket monitoring and follow-up of a well run Contact Center.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting and Management service provides comprehensive hosting for a small organization's network and application in a setting that achieve the top degree of availability, data protection, and expandability and is in addition affordable and easy to migrate to a different host environment. Progent's Server Hosting services are based on advanced virtual server architecture that allows small and midsize businesses with mixed networks to save dramatically on the expense of computers and peripherals, network support, and IT management while achieving world-class reliability and an unprecedented level of vendor independence.

In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all business servers in one unified-management solution and can support mixed platform and non-standardized networks that are common for small companies but pose a challenge to conventional hosting providers. Progent's Virtual Server Hosting services put ownership of the software platforms in the customer's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This avoids becoming captive to your initial hosting provider while still offering all the cost savings associated with Application Service Provider (ASP) and SaaS hosting models.

Find out more about Progent's ProSight Virtual Hosting Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.
















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