Introduction to Progent's Hosting Services for Exchange
Email is a vital application for businesses of all sizes and demands an operating infrastructure that provides enterprise-class dependability, protection, and support. Progent's Hosting and Management Services for Microsoft Exchange offer small and midsize businesses with limited IT budgets and little spare executive bandwidth a low risk, affordable, and hassle-free alternative for deploying Microsoft Exchange by delivering the robustness of a state-of-the-art colocation facility plus the expertise of Progent's Microsoft-certified group of support professionals.

Business Benefits of Progent's Hosting Services for Exchange
By utilizing an outsourced hosting provider for Microsoft Exchange, small and midsize businesses can gain an array of advantages. The most straightforward benefit is monetary. Gartner Group has estimated that outsourced hosting can eliminate up to 35% of the expense of building and maintaining an internal facility. Advantages such as reducing executive distraction and enhancing system reliability and security are more difficult to estimate, but these are clearly significant advantages. Some of the specific benefits of using a hosting provider for Microsoft Exchange include:

  • Reduced Capital Requirements
    By utilizing a hosting service for vital applications such as Microsoft Exchange, small and midsize businesses on a restricted budget are able to avoid the significant costs of designing and building a computer facility with sufficient physical security, cooling, uninterruptible power, fire detection and suppression, and redundant Internet access. Outsourced hosting services also eliminate the cost of software as well as non-stop computer equipment like clustered servers and zero-downtime hard disk arrays. Increasing IT system capability when your business grows is also inexpensive and easy.

  • Savings on Operational Expenses
    Progent's Hosting Services for Exchange cut operational costs by leveraging the expertise of Progent's network support professionals and Help Desk Call Center team. Small and midsize companies receive the benefits of having a large network services staff without having to finance one. Small companies also avoid the cost of the data center's round-the-clock on-site security personnel and 24-hour operations team.

  • Better Executive Management Focus
    By using Progent's Hosting Services for Exchange a small or midsize organization's management group is spared the distraction and stress of making sure the mission-critical email environment stays always available, secure,up to date, safely backed up, and effectively managed. Real or imagined user problems can be handled by Progent's Helpdesk, and management tasks such as adds, deletes, and security modifications can be taken care of by Progent's Exchange professionals. These services allow managers to concentrate on core business issues where they know how provide the most help to the company.

  • Enterprise-class Protection
    The onsite security offered by Progent's world-class data center is far beyond the quality that typical small companies could reasonably expect to attain within an in-house data center. In addition to a 24x7 team of onsite security personnel, Progent's data center offers state-of-the-art access detection and blocking systems plus reinforced structures to prevent unauthorized entry. Progent also integrates software protection such as a high-level firewall, round-the-clock network monitoring, spam and virus blocking, prompt and thorough security patch management, and an experienced on-call group of data recovery professionals.

  • Improved Fault Tolerance and Dependability
    Progent's data center for hosting Microsoft Exchange features UPS electrical power, fault tolerant air conditioning, and failover Internet connectivity to deliver a high level of availability. The hosting facility is also located in a seismically stable region for protection from earthquakes. Progent's virtual server infrastructure for supporting Microsoft Exchange offers additional availability thanks to mechanisms such as clustering and non-stop hard disk subsystems.

  • Regulatory Adherence
    If your company must or wishes to adhere to regulatory requirements such as SOX, GLB, or SAS 70, utilizing Progent's Hosting and Management Services for Exchange helps you to meet even the toughest security mandates.

  • Business Recovery
    The non-stop and secure infrastructure of Progent's hosting facility lowers the chances that an incident will disrupt your Microsoft Exchange server. If there is a disastrous breakdown, Progent's disciplined data back up routines and virtual configuration allow fast system restoration to make sure that your company can immediately resume business operations.

Enterprise-class Data Center
No small business can afford the expense of planning, implementing, and maintaining a world-class data center. Progent enables small organizations to get more from their information systems budget by providing Exchange Hosting Services based on a hosting facility trusted by some of the world's biggest businesses for hosting mission-critical applications. Key features of the data center Progent uses for hosting Exchange are:

  • 24x7 Staffed Security Plus Sophisticated Security Electronics
    Progent's data center provides tight security for controlling and tracking physical access to the site. Onsite security personnel are present on a 24-hour basis and an advanced security system incorporates cameras, motion sensors, pin pads, and biometric identification devices. The perimeter of the data center is protected with armored glass and internal areas are protected by steel reinforced security screens.

  • Round-the-Clock Network Operations Center
    Progent's hosting facility for Exchange includes a 24x7 network operations center with certified engineers and technicians who oversee the infrastructure and security of the data center and troubleshoot problems.

  • fault-tolerant High-speed Internet Access
    Progent's data center for Microsoft Exchange hosting offers failsafe BGP4 Internet routing via an advanced failover architecture that includes double, spatially isolated fiber cabinets interfaced to a variety of carriers. Each fiber cabinet is supported by a separate TELCO office. Two self-healing SONET rings support totally diverse network routing to hosting systems. Internet access is served by tier 1 ISPs.

  • Extensive Electrical Power Backup Systems
    The facility used by Progent for Microsoft Exchange hosting has a dedicated municipal utility district substation on the property. The utility district substation is fed by multiple regional substations. The data center has four diesel-powered generators, each configured with backup failover parts. The generators have switch systems for fast transfer to backup power and have the fuel to run the entire facility for one week. The data center also has uninterruptible power supply systems, redundant power distribution units, and gel batteries (N+2) capable of powering the entire data center during the interval when the backup generators come on line.

  • Fail-safe Environmental Control
    Progent's data center for Microsoft Exchange hosting is equipped with backed up server area air conditioning units configured in a closed loop system using water-cooled chiller units that are rotated each month.

  • Fire Detection and Control
    Progent's data center for Exchange hosting is equipped with a Very Early Smoke Detection System monitored by the round-the-clock network operations center team as well as by an external third-part service. The fire suppression system features a double interlock dry pipe system that uses 10-foot square zones to minimize the impact on servers adjacent to any actual fire.

  • Seismically Stable Location
    The data center that supports Progent's Exchange hosting servers is situated in a seismically stable area with no discovered faults and no recorded earthquakes. The facility is also built with a steel-beam system designed to hold up against a substantial earthquake.

Progent's Integration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Microsoft Exchange include complete integration of Exchange with your current information system and also feature an array of continuing support services that will keep your email operating at peak efficiency with a high degree of security, fault tolerance, management control, and end user service. All software products are purchased by Progent and are the property of Progent, and all maintenance of systems and other hardware is implemented at no cost to customers. Progent's high-speed and non-stop Internet interfaces deliver 3 MBPS performance.

Configuration and support offered with Progent's Microsoft Exchange hosting services include:

  • Seamless Integration with Your Network
    Progent's hosting service for Microsoft Exchange is transparent to your workers, clients, and partners. Your existing domain name is preserved as well as your internal email addresses, contacts, file set up, and group configurations. Your Exchange Server will also be accessible anywhere via Outlook Web Access (OWA) or Exchange mobile service. Progent will also configure Exchange to handle synchronization with Window Mobile-based computing appliances such as PDAs and smartphones.

  • Spam Filtering and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

  • 24x7 Security and Performance Monitoring
    Progent's hosting service for Microsoft Exchange includes constant monitoring of the efficiency and security of Exchange Server using System Center Operations Manager (SCOM), an advanced server monitoring platform that automatically uncovers network trouble and tendencies. Microsoft System Center Operations Manager works by automatically tracking event history, then filtering, consolidating, and evaluating these events according to an extensive built-in knowledge base. When Operations Manager comes across problems or a potentially dangerous trend, it can initiate customizable repair processes or generate alarms to notify Progent's network support experts.

  • Update and Patch Management
    As part of the support offered with Progent's Exchange hosting, Progent's Exchange administrators ensure that patches, security updates, and service packs are installed promptly and non-intrusively. Progent will also ensure that additional software supportive of Microsoft Exchange Server stays up to date. In the event that the Exchange Server host system needs to be momentarily shut down for routine maintenance, Progent uses a support interval from 10:00 Friday evening to 6:00 Saturday morning PST. Progent alerts clients in advance of any scheduled downtime so as to minimize business disruption.

  • Regular Data Backup and Rapid Restoration
    Progent's backup practices for hosted Microsoft Exchange systems include one month of per-day data backups, complete server backups every week, differential backups every day, and complete backups with off-premises replication every month. Progent's virtual server configuration allows fast system recovery in case of a catastrophic failure, and in case a severe hardware failure Progent will migrate the hosted Microsoft Exchange Server system to a different host system within half a business day.

  • Helpdesk Support
    Progent's Helpdesk services are available to support Progent's hosted Exchange environment. Progent's (Technical Response Center provides all Help Desk Call Center services and is accessible via phone, email, or the web. Supported by Microsoft-certified professionals who are experienced at providing Microsoft Exchange support, Progent's TRC group can efficiently handle virtually any issue related to Microsoft Exchange and can also offer high-level help for a broad array of IT issues such as network infrastructure, business software, multi-platform integration, and network. Progent's Help Desk Call Center can also escalate the most complex issues to Progent's world-class engineering team which includes Cisco-certified CCIE infrastructure specialists, CISA, CISSP, CISM, and GIAC accredited security engineers, Linux OS experts, and Apple macOS and OS X consultants.

  • Microsoft Exchange Administration Support
    Progent's Help Desk Call Center handles all email administration needs such as adding or deleting users, changing security privileges, or resolving connectivity issues. As with every service provided by Progent based on Progent's Contact Center model, Progent's Technical Response Center delivers the extensive and in-depth technical knowledge and consistent service of an enterprise-class service organization, plus the transparent ticket tracking and follow-through of a well run Helpdesk.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting service provides full-service hosting for all of a small or midsize organization's servers in an environment that delivers the top levels of availability, security, and scalability and is in addition economical and easy to migrate to a different host environment. Progent's Server Hosting and Management services are built on advanced virtualization technology that permits small and midsize companies with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and system administration while benefiting from enterprise-class availability and an unprecedented level of host independence.

In contrast to conventional Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting covers all business servers in one unified-management environment and can support multi-OS and non-standardized networks that are common for small businesses but pose a challenge to conventional hosting services. Progent's Virtual Data Center Hosting and Management services keep ownership of the OS and application software in the customer's hands so that moving to a different virtual environment is quick, reliable, and easily affordable. This prevents becoming a prisoner to your initial hosting provider while still providing all the investment savings inherent with Application Service Provider and SaaS hosting service models.

Learn more about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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