Introduction to Progent's Hosting Services for Microsoft Exchange
Email is a mission-critical application for companies of all sizes and requires a host infrastructure that provides world-class dependability, security, and IT support. Progent's Hosting Services for Microsoft Exchange offer small and midsize organizations with limited network budgets and overstretched executive bandwidth a safe, affordable, and low-stress alternative for running Exchange by providing the robustness of a world-class colocation facility as well as the expertise of Progent's Microsoft-certified team of support professionals.

Business Benefits of Progent's Hosting and Management Services for Microsoft Exchange
By utilizing an outsourced hosting provider for Exchange, small and midsize companies can derive an array of benefits. The most straightforward advantage is saving money. Gartner Group has estimated that colocation can save from 20-35% of the expense of building and maintaining an in-house facility. Benefits such as decreasing executive distraction and increasing network reliability and protection are harder to quantify, but these are clearly major benefits. Examples of the specific benefits of using a hosting service for Exchange are:

  • Reduced Capital Expenses
    By utilizing a hosting provider for vital business applications like Microsoft Exchange, small businesses on a tight budget can avoid the significant expense of designing and constructing a computer facility with sufficient physical access security, environmental control, power backup, fire detection and suppression, and fault-tolerant Internet access. Hosting services also save the cost of software and of fault-tolerant technology such as clusters and non-stop hard disk arrays. Expanding network capability as your company grows is also inexpensive and easy.

  • Savings on Operational Expenses
    Progent's Hosting Services for Exchange cut operational costs by leveraging the expertise of Progent's network maintenance engineers and Contact Center group. Small and midsize businesses receive the benefits of having a big IT support staff without having to pay for one. Small and midsize companies also save the expense of the computer facility's 24x7 internal security personnel and full-time operations center.

  • Better Management Focus
    By utilizing Progent's Hosting Services for Exchange a small or midsize company's executive management group avoids the time loss and stress of ensuring that the crucial messaging system is continually operational, protected,up to date, regularly backed up, and effectively managed. Real or imagined user problems can be resolved by Progent's Help Desk, and administrative duties like adds, deletions, and security changes can be implemented by Progent's Microsoft-certified experts. These support services allow managers to focus on core business issues where they know how add the most help to the enterprise.

  • Enterprise-class Security
    The site security offered by Progent's world-class data center is well above the quality that typical small to midsize companies could expect to achieve within an internal facility. In conjunction with a full-time team of onsite security officers, Progent's data center features advanced access monitoring and prevention systems as well as reinforced structures to stop unapproved entry. Progent also integrates software protection that includes a high-level firewall, round-the-clock network monitoring, spam and virus blocking, prompt and thorough security update installation, and a seasoned on-call group of system recovery experts.

  • Greater Fault Tolerance and Dependability
    Progent's data center for hosting Microsoft Exchange offers uninterruptible electrical power, redundant cooling, and non-stop Internet access to deliver a high degree of fault tolerance. The site is also located in a seismically neutral region for protection from earthquakes. Progent's virtualized architecture for supporting Microsoft Exchange offers additional availability thanks to technologies such as server clustering and non-stop disk subsystems.

  • Regulatory Compliance
    In case your business must or wishes to comply with regulatory standards such as Sarbanes-Oxley, Gramm-Leach-Bliley, or SAS 70, utilizing Progent's Hosting and Management Services for Microsoft Exchange positions you to meet even the strictest security mandates.

  • Business Continuity
    The non-stop and secure infrastructure of Progent's hosting facility reduces the chances that an event will bring down your Microsoft Exchange system. In case of a disastrous breakdown, Progent's disciplined backup routines and virtualized architecture enable fast data recovery to ensure that your company can immediately resume business operations.

World-class Hosting Facility
No small company can afford the cost of planning, implementing, and maintaining a world-class data center. Progent enables small and midsize organizations to leverage their IT investment by providing Microsoft Exchange Hosting and Management Services based in a data center trusted by some of the world's biggest companies for hosting crucial applications. Key features of the data center Progent uses for application hosting are:

  • 24x7 Onsite Security Plus Sophisticated Security Systems
    Progent's hosting facility provides tight security for managing and tracking physical entry to the facility. Onsite security officers are present on a 24x7 basis and a sophisticated security system incorporates surveillance cameras, motion sensors, pin pads, and biometric access control systems. The perimeter of the facility is surrounded by armored glass and inside areas are protected by steel reinforced protective screens.

  • Round-the-Clock Network Operations Center
    Progent's data center for Exchange includes a 24x7 network operations center with certified engineers and technicians who monitor and manage the infrastructure and security of the data center and resolve problems.

  • zero-downtime Broadband Internet Connectivity
    Progent's facility for Microsoft Exchange hosting provides fault-tolerant Internet routing via a sophisticated failover system that includes dual, physically isolated fiber vaults interfaced to a variety of carriers. Each fiber cabinet is serviced by a separate TELCO central office. Two self-healing SONET rings provide totally diverse network routing to host equipment. Internet access is served by tier 1 backbone providers.

  • In-depth Electrical Power Backup Systems
    The data center utilized by Progent for application hosting has its own municipal utility district substation on the property. The substation is powered by redundant regional substations. The facility has four diesel generators, each with redundant components. The generators have switch and paralleling gear systems for fast delivery of backup power and have the fuel to power the entire data center for one week. The data center also has uninterruptible power supply units, redundant power distribution units, and gel batteries (N+2) capable of powering the whole data center during the interval when the backup generators are switching.

  • Redundant Environmental Control
    Progent's facility for application hosting features redundant computer area cooling units set up in a closed loop configuration using water-cooled chiller units that are rotated monthly.

  • Smoke Detection and Fire Suppression
    Progent's data center for Exchange hosting features a VESDA detection system monitored by the round-the-clock facility operations center staff as well as by an external third-part service. The fire control mechanism includes a double interlock dry pipe design that is divided into 10' x 10' zones to minimize the impact on servers near any actual fire.

  • Seismically Stable Location
    The facility that houses Progent's Exchange hosting servers is situated in a seismically stable area with no discovered faults and no history of earthquakes. The facility is also built with a steel-beam superstructure designed to withstand a serious earthquake.

Progent's Configuration and Support Services for Exchange Hosting
Progent's hosting services for Microsoft Exchange feature full incorporation of Exchange with your existing IT system and also feature an array of ongoing support services designed to keep your messaging solution operating optimally with enterprise-class security, availability, management efficiency, and client service. All software licenses are purchased by Progent and are owned by Progent, and all maintenance of servers and other hardware is performed at no cost to clients. Progent's high-speed and non-stop Internet interfaces deliver 3 MBPS throughput.

Configuration and support services offered as part of Progent's Microsoft Exchange hosting services include:

  • Transparent Integration with Your Network
    Progent's hosting for Microsoft Exchange is transparent to your workers, clients, and associates. Your current email domain name is preserved as well as your internal email addresses, contacts, file organization, and work groups. Your Exchange Server will also be available anywhere and any time through Outlook Web Access (OWA) or Microsoft Exchange mobile service. Progent will also configure Exchange Server to handle remote synchronization with Window Mobile-based computing devices such as Pocket PCs and smartphones.

  • Spam Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that uses the technology of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter.

  • Continual Server Monitoring
    Progent's hosting service for Microsoft Exchange features constant monitoring of the performance and security of Exchange Server using Microsoft's System Center Operations Manager, a sophisticated server monitoring solution that proactively detects network trouble and trends. Microsoft System Center Operations Manager works by automatically scanning event history, then filtering, organizing, and analyzing these events according to an extensive built-in knowledge base. When Microsoft Operations Manager comes across problems or a potentially dangerous trend, the software can initiate special repair routines or generate alarms to alert Progent's email support experts.

  • Update and Patch Support
    Included with the services provided with Progent's Microsoft Exchange hosting, Progent's Exchange administrators ensure that patches, security revisions, and service packs are installed consistently and non-disruptively. Progent will also make sure that additional software associated with Exchange Server stays current. In case the Microsoft Exchange Server host machine needs to be momentarily shut down for routine maintenance, Progent uses a maintenance interval from 10:00 Friday evening to 6:00 am Saturday morning Pacific Time. Progent notifies customers before any planned downtime so as to reduce business impact.

  • Regular Data Backup and Fast Restoration
    Progent's data backup practices for hosted Exchange systems feature 30 days of daily backups, full server backups once a week, differential backups each, and complete backups with off-premises replication monthly. Progent's virtual architecture permits fast data restoration in case of a catastrophic failure, and after an extreme hardware failure Progent will migrate the hosted Microsoft Exchange Server environment to a different virtual server within four business hours.

  • Contact Center Service
    Progent's Help Desk Call Center services are available to maintain Progent's hosted Exchange systems. Progent's Technical Response Center (TRC) handles all Help Desk support and is available by phone, email, or Progent's web site. Supported by Microsoft-certified professionals who are expert at delivering Microsoft Exchange support, Progent's Help Desk Call Center can quickly resolve virtually any issue related to Exchange and can also provide expert support for a wide array of network areas such as system architecture, business applications, mixed-platform integration, and network. Progent's TRC group can also escalate the most complex problems to Progent's top-level engineering team which includes Cisco CCIE infrastructure specialists, CISA, CISSP, CISM, and GIAC certified security engineers, Linux OS experts, and macOS and Mac OS X support professionals.

  • Exchange Administration Services
    Progent's Technical Response Center handles all Exchange administration services such as adding or deleting users, changing security privileges, or troubleshooting capacity issues. As with any service offered by Progent based on Progent's Help Desk Call Center model, Progent's Technical Response Center delivers the extensive and deep technical knowledge and dependable service of an enterprise-class IT support organization, plus the visible ticket monitoring and follow-through of an efficiently managed Help Desk.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service offers full-service hosting for a small or midsize company's servers in a setting that achieve the top degree of dependability, security, and expandability and is in addition affordable and easy to migrate to another environment. Progent's Data Center Hosting services are built on proven virtual server technology that permits small businesses with multi-platform environments to save dramatically on the expense of computers and peripherals, network maintenance, and system management while achieving enterprise-class reliability and an unparalleled degree of host independence.

In contrast to conventional SaaS hosting packages, Progent's Private Cloud Hosting covers all business servers in a single unified-management environment and can handle multi-OS and non-standardized environments that are common for small businesses but are troublesome for most hosting providers. Progent's Virtual Data Center Hosting and Management services keep ownership of the software platforms in the customer's hands so that migrating to a different virtualized system is quick, reliable, and easily affordable. This avoids becoming captive to a specific hosting provider while still providing all the cost savings inherent with Application Service Provider and SaaS hosting service models.

Find out additional information about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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