Introduction to Progent's Hosting Services for Microsoft Exchange
Messaging is a mission-critical technology for businesses of any size and demands an operating infrastructure that provides world-class dependability, security, and IT support. Progent's Hosting and Management Services for Exchange offer small businesses with modest IT budgets and little spare management bandwidth a low risk, affordable, and hassle-free alternative for deploying Exchange by providing the robustness of a state-of-the-art colocation facility and the expertise of Progent's Microsoft Gold-certified group of support professionals.

Business Benefits of Progent's Hosting and Management Services for Microsoft Exchange
By utilizing an outsourced hosting service for Microsoft Exchange, small and midsize companies can gain an array of advantages. The most straightforward benefit is saving money. Gartner Group has calculated that colocation can eliminate up to 35% of the expense of building and maintaining an internal data center. Benefits like decreasing executive hassle and increasing network reliability and security are harder to quantify, but these are clearly significant advantages. Examples of the key benefits of using a hosting provider for Exchange include:

  • Reduced Capital Expenditures
    By utilizing a hosting service for vital business applications such as Exchange, small companies on a tight budget can eliminate the significant costs of planning and constructing a data center with sufficient physical security, cooling, uninterruptible power, fire protection, and redundant Internet access. Hosting services also eliminate the cost of software licenses and of fault-tolerant technology such as clustered servers and non-stop hard disk arrays. Expanding network capacity as your company grows is also inexpensive and easy.

  • Savings on Operational Expenses
    Progent's Hosting Services for Exchange cut ongoing costs by utilizing the expertise of Progent's IT support engineers and Help Desk Call Center team. Small and midsize businesses get the benefits of having a large network services staff without having to finance one. Small and midsize companies also avoid the expense of the data center's 24x7 internal security staff and full-time operations center.

  • Better Management Focus
    By utilizing Progent's Hosting Services for Exchange a small or midsize organization's management team is spared the time loss and stress of making sure the mission-critical email environment stays continually operational, protected,up to date, regularly backed up, and efficiently administered. Actual or supposed user problems can be handled by Progent's Help Desk Call Center, and management duties such as additions, deletions, and security authorization changes can be implemented by Progent's Microsoft-certified professionals. All of these services allow executive to focus on fundamental business issues where they know how add the greatest help to the enterprise.

  • World-class Security
    The site security provided by Progent's world-class data center is well above the level that typical small to midsize companies could reasonably expect to attain with an internal facility. In conjunction with a 24x7 team of onsite security personnel, Progent's hosting facility offers advanced access monitoring and blocking devices as well as secure barriers to stop unapproved entry. Progent also provides software protection such as a high-level firewall, round-the-clock server monitoring, spam filtering, fast and thorough security update management, and an experienced on-call group of system recovery professionals.

  • Improved Fault Tolerance and Dependability
    Progent's facility for hosting Exchange offers uninterruptible electrical power, fault tolerant air conditioning, and failover Internet connectivity to deliver a high degree of availability. The data center is also located in a seismically neutral region for safety against earthquakes. Progent's virtualized architecture for supporting Microsoft Exchange offers even greater availability thanks to technologies like server clustering and non-stop hard disk arrays.

  • Regulatory Adherence
    In case your company must or desires to adhere to regulatory standards such as SOX, Gramm-Leach-Bliley, or HIPAA, using Progent's Hosting Services for Exchange helps you to comply with even the strictest security mandates.

  • Business Recovery
    The non-stop and secure features of Progent's data center reduces the chances that an event could disrupt your Microsoft Exchange server. If there is a disastrous failure, Progent's disciplined data back up procedures and virtualized architecture allow rapid system recovery to make sure that your company can immediately continue operations.

Enterprise-class Hosting Facility
No small company can justify the expense of designing, implementing, and maintaining an enterprise-class data center. Progent enables small organizations to leverage their IT investment by offering Exchange Hosting Services based in a hosting facility utilized by some of the country's biggest businesses for hosting mission-critical applications. Important features of the data center Progent utilizes for application hosting include:

  • 24-hour Staffed Security Plus Advanced Security Systems
    Progent's hosting facility features high-level security for managing and monitoring physical access to the site. Internal security officers are present on a 24-hour basis and a sophisticated electronic security system includes surveillance cameras, motion sensors, pin pads, and biometric identification devices. The exterior of the data center is protected with armor plated glass and internal areas are protected by steel mesh security screens.

  • Full-time Operations Center
    Progent's hosting facility for Exchange features a 24x7 network operations center with certified engineers and technical experts who oversee the operations and security of the facility and troubleshoot problems.

  • fault-tolerant Broadband Internet Connectivity
    Progent's facility for applicatiion hosting offers non-stop Internet routing through an advanced failover system that incorporates dual, physically isolated fiber vaults interfaced to a variety of network carriers. Each fiber cabinet is serviced by a separate TELCO office. Two self-healing SONET rings provide dual fiber routing to hosts. Internet access is supported by multiple tier 1 ISPs.

  • Extensive Electrical Power Backup Systems
    The data center used by Progent for Exchange hosting has its own utility district substation on the property. The utility district substation is powered by multiple area substations. The facility has four diesel generators, each configured with redundant components. The generators have switch and paralleling gear systems for fast delivery of emergency power and have the fuel to power the entire data center for a week. The facility also has uninterruptible power supply systems, redundant power distribution units, and gel batteries (N+2) capable of handling the whole facility during the interval when the generators are switching.

  • Fail-safe Computer Room Air Conditioning (CRAC)
    Progent's data center for Exchange hosting is equipped with backed up computer area cooling units set up in a closed loop system with water-cooled chiller units that are rotated monthly.

  • Smoke Detection and Fire Suppression
    Progent's data center for application hosting includes a Very Early Smoke Detection System monitored by the 24x7 network operations center team as well as by an external third-part service. The fire control mechanism includes a dual interlock dry pipe design that is divided into 10-foot square grid areas to reduce the impact on servers near any actual fire.

  • Seismically Stable Location
    The data center that supports Progent's application hosting servers is located in a seismic-neutral area with no known tectonic faults and no history of earthquakes. The data center building is also fitted with a steel-beam system designed to hold up against a substantial earthquake.

Progent's Integration and Support Services for Exchange Hosting
Progent's hosting services for Microsoft Exchange include complete integration of Exchange with your current IT system and also feature a variety of ongoing services that will keep your email performing optimally with enterprise-class security, fault tolerance, management efficiency, and end user support. All software products are purchased by Progent and are Progent's property, and all maintenance of servers and other equipment is implemented at no charge to clients. Progent's fast and fault-tolerant Internet connections offer 3 MBPS throughput.

Configuration and support services provided with Progent's Exchange hosting include:

  • Seamless Integration with Your Information System
    Progent's hosting for Microsoft Exchange is transparent to your workers, clients, and partners. Your existing email domain name is preserved in addition to your internal email addresses, contact information, file set up, and group configurations. Your email will also be accessible anywhere via Outlook Web Access (OWA) or Exchange mobile service. Progent will also configure Exchange Server to support synchronization with Window Mobile-powered computing devices including Windows Pocket PCs and smartphones.

  • Spam/Virus Blocking and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.

  • Continual Network Monitoring
    Progent's hosting for Microsoft Exchange includes constant monitoring of the performance and security of Exchange Server by means of System Center Operations Manager, a powerful server monitoring platform that proactively uncovers network trouble and trends. MS Operations Manager works by proactively tracking event history, then filtering, consolidating, and evaluating these events according to an extensive built-in knowledge base. When Operations Manager comes across problems or a potentially dangerous tendency, the software can run special repair processes or generate warnings to notify Progent's network maintenance personnel.

  • Update and Patch Support
    Included with the support offered with Progent's Microsoft Exchange hosting, Progent's Exchange administrators ensure that software patches, security revisions, and service packs are implemented consistently and non-intrusively. Progent will also ensure that additional software associated with Exchange Server stays current. In case the MS Exchange Server host machine needs to be temporarily shut down for ordinary software maintenance, Progent uses a maintenance window from 10:00 pm Friday evening to 6:00 am Saturday morning Pacific Time. Progent alerts customers in advance of any scheduled downtime so as to reduce business disruption.

  • Daily Backup and Fast Disaster Recovery
    Progent's data backup procedures for hosted Microsoft Exchange systems include one month of per-day data backups, complete server backups once a week, differential backups every day, and full backups with off-site archiving monthly. Progent's virtual architecture facilitates fast system recovery in case of a catastrophic failure, and after an extreme hardware failure Progent will move the hosted Microsoft Exchange Server environment to a different virtual server within half a business day.

  • Helpdesk Support
    Progent's Contact Center services are available to maintain Progent's hosted Microsoft Exchange environment. Progent's (Technical Response Center provides all Contact Center support and is available by phone, email, or Progent's web site. Staffed by Microsoft-certified engineers who are expert at providing Microsoft Exchange support, Progent's Help Desk can efficiently handle virtually any issue associated with Microsoft Exchange and can also offer high-level support for a broad array of IT areas such as network architecture, business software, mixed-platform integration, and system security. Progent's TRC group can in addition escalate the most complex problems to Progent's top-level consulting team which offers Cisco CCIE infrastructure specialists, CISA, CISSP, CISM, and GIAC accredited security professionals, Linux consultants, and Macintosh consultants.

  • Microsoft Exchange Administration Services
    Progent's Help Desk Call Center handles all Exchange administration needs including adding or removing users, changing security privileges, or resolving capacity issues. Like every service offered by Progent structured on Progent's Helpdesk model, Progent's TRC delivers the broad and deep technical expertise and dependable service of an enterprise-class IT support organization, plus the visible trouble-ticket monitoring and follow-through of a well managed Contact Center.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting service provides comprehensive hosting for a small or midsize organization's network and application in a setting that delivers the top levels of availability, data protection, and scalability and is in addition affordable and easy to move to a different environment. Progent's Data Center Hosting services are based on advanced virtualization architecture that allows small and midsize companies with non-standardized environments to save significantly on the costs of computers and peripherals, network maintenance, and system administration while achieving enterprise-class availability and an unprecedented level of vendor independence.

Unlike conventional SaaS hosting packages, Progent's Private Cloud Hosting covers all network and application servers in one centrally managed solution and can support mixed platform and non-standardized environments that are typical of small companies but are troublesome for conventional hosting services. Progent's Virtual Data Center Hosting services keep ownership of the software platforms in the client's control so that migrating to a new virtualized environment is quick, reliable, and inexpensive. This avoids becoming a prisoner to your initial hosting service while still offering all the investment savings associated with Application Service Provider (ASP) and SaaS hosting service models.

Find out additional information about Progent's Private Cloud Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.
















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