Overview of Progent's Hosting Services for Exchange
Email is a vital application for companies of any size and requires an operating environment that provides enterprise-class dependability, security, and IT support. Progent's Hosting and Management Services for Exchange give small organizations with limited IT budgets and overstretched executive bandwidth a low risk, affordable, and hassle-free option for deploying Microsoft Exchange by providing the robustness of a state-of-the-art colocation facility plus the skill of Progent's Microsoft Gold-certified group of network support engineers.

Advantages of Progent's Hosting Services for Microsoft Exchange
By using an outsourced hosting provider for Microsoft Exchange, small companies can derive an array of benefits. The most obvious advantage is saving money. Gartner Group has estimated that colocation can save up to 35% of the cost of building and operating an in-house facility. Advantages such as reducing management hassle and enhancing network availability and security are harder to estimate, but these clearly represent significant benefits. Examples of the specific advantages of utilizing a hosting provider for Exchange are:

  • Lower Capital Requirements
    By utilizing a hosting provider for vital applications such as Exchange, small and midsize businesses on a tight budget can eliminate the substantial costs of designing and constructing a computer facility with sufficient physical access security, cooling, power backup, fire detection and suppression, and fault-tolerant Internet access. Outsourced hosting services also eliminate the expense of software licenses as well as fault-tolerant technology such as clustered servers and non-stop hard disk arrays. Increasing network capacity as your business grows is also more affordable and simple.

  • Savings on Operational Expenses
    Progent's Hosting and Management Services for Exchange cut operational costs by utilizing the expertise of Progent's network support professionals and Help Desk Call Center team. Small and midsize companies get the advantages of having a big network support staff without needing to finance one. Small and midsize companies also save the expense of the data center's 24x7 on-site security personnel and 24-hour operations team.

  • Improved Management Focus
    By using Progent's Hosting and Management Services for Microsoft Exchange a small or midsize company's management group is spared the distraction and stress of ensuring that the crucial messaging system is always available, protected,current, safely archived, and efficiently managed. Actual or imagined user issues can be resolved by Progent's Help Desk, and management duties such as adds, deletions, and security changes can be taken care of by Progent's Microsoft-certified experts. All of these services allow managers to focus on core business issues where they know how add the greatest help to the enterprise.

  • Enterprise-class Protection
    The site security offered by Progent's world-class hosting facility is well beyond the quality that most small to midsize businesses could reasonably expect to achieve with an in-house facility. In addition to a 24x7 staff of security personnel, Progent's hosting facility features advanced access monitoring and prevention devices as well as secure barriers to prevent unauthorized entry. Progent also integrates software protection that includes a high-level firewall, 24x7 server monitoring, spam and virus filtering, prompt and thorough security patch installation, and a seasoned on-call group of system recovery experts.

  • Improved Availability and Dependability
    Progent's data center for hosting Microsoft Exchange features UPS electrical power, redundant air conditioning, and failover Internet connectivity to achieve a high level of fault tolerance. The data center is also situated in a seismically neutral area for safety against earthquakes. Progent's virtualized architecture for supporting Exchange provides additional availability through technologies such as server clustering and redundant hard disk subsystems.

  • Regulatory Adherence
    In case your company needs to or desires to comply with regulatory requirements like as Sarbanes-Oxley, Gramm-Leach-Bliley, or HIPAA, utilizing Progent's Hosting and Management Services for Microsoft Exchange positions your IT organization to comply with even the strictest security mandates.

  • Business Continuity
    The non-stop and secure infrastructure of Progent's data center reduces the chances that an incident could bring down your Microsoft Exchange system. If there is a disastrous breakdown, Progent's disciplined data back up routines and virtualized configuration enable fast system restoration to make sure that your company can immediately resume operations.

World-class Hosting Facility
No small business can justify the cost of designing, building, and managing an enterprise-class data center. Progent enables small and midsize businesses to get more from their IT investment by providing Exchange Hosting and Management Services based in a hosting facility utilized by some of the country's biggest companies for hosting mission-critical applications. Key features of the facility Progent uses for application hosting include:

  • 24-hour Onsite Security Plus Sophisticated Security Electronics
    Progent's hosting facility provides tight security for managing and monitoring personal entry to the facility. Internal security officers are on duty on a 24x7 basis and a sophisticated security infrastructure includes cameras, motion detectors, pin pads, and biometric identification devices. The perimeter of the data center is surrounded by armored glass and inside areas are protected by steel mesh protective barriers.

  • Round-the-Clock Operations Center
    Progent's data center for applicatiion features a 24x7 staffed operations center with certified engineers and technicians who oversee the infrastructure and security of the facility and resolve problems.

  • non-stop High-speed Internet Access
    Progent's facility for Exchange hosting offers fault-tolerant Internet access via an advanced switching architecture that includes dual, spatially isolated fiber vaults interfaced to multiple network carriers. Each cabinet is serviced by a separate TELCO office. Two self-healing SONET rings provide totally diverse fiber routing to hosting systems. Internet access is served by tier 1 providers.

  • In-depth Power Backup Infrastructure
    The data center utilized by Progent for Microsoft Exchange hosting has its own utility district substation on the site. The utility district substation is fed by multiple regional substations. The data center has four diesel-powered generators, each configured with redundant components. The generators have switch systems for rapid delivery of backup power and are fueled to run the entire facility for a week. The facility also has uninterruptible power supply units, power distribution units, and gel cells (N+2) capable of handling the whole data center during the interval when the backup generators are switching.

  • Fail-safe Computer Room Air Conditioning (CRAC)
    Progent's facility for application hosting features redundant computer area cooling units set up in a closed loop configuration using water-cooled chiller components that are rotated monthly.

  • Fire Detection and Control
    Progent's data center for Exchange hosting is equipped with a VESDA detection system tracked by the round-the-clock operations center staff as well as by an outside monitoring service. The fire suppression mechanism features a double interlock dry pipe system that covers 10' x 10' grid areas to minimize the impact on computer equipment near any fire.

  • Seismically Stable Site
    The facility that houses Progent's Microsoft Exchange hosting equipment is located in a seismically stable area with no known faults and no recorded earthquakes. The data center building is also built with a steel-beam system engineered to hold up against a substantial earthquake.

Progent's Integration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange include full integration of Microsoft Exchange with your existing IT network and also include an array of continuing services designed to keep your Exchange environment performing at peak efficiency with enterprise-level security, availability, management efficiency, and end user service. All operating system and application licenses are purchased by Progent and are the property of Progent, and all servicing of systems and other equipment is performed at no cost to customers. Progent's fast and non-stop Internet connections deliver 3 MBPS throughput.

Configuration and support services offered as part of Progent's Microsoft Exchange hosting include:

  • Transparent Integration with Your Information System
    Progent's hosting service for Exchange is transparent to your employees, customers, and partners. Your current email domain name is retained in addition to your email addresses, contacts, file organization, and work groups. Your Exchange Server will also be available anywhere and any time via Outlook Web Access or Exchange wireless service. Progent will also configure Exchange to support remote synchronization with Window Mobile-powered handheld appliances such as Windows Pocket PCs and smartphones.

  • Spam Blocking and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

  • Continual Security and Performance Monitoring
    Progent's hosting service for Microsoft Exchange features constant monitoring of the efficiency and security of Exchange Server using Microsoft's System Center Operations Manager (SCOM), an advanced network monitoring platform that proactively detects network trouble and tendencies. MS Operations Manager works by proactively tracking event records, then filtering, organizing, and evaluating these events according to an extensive built-in knowledge base. When Operations Manager detects problems or a potentially dangerous tendency, it can run customizable repair routines or generate alarms to notify Progent's messaging maintenance experts.

  • Update Management
    Included with the services offered with Progent's Exchange hosting, Progent's Exchange support professionals ensure that patches, security revisions, and service packs are implemented promptly and non-disruptively. Progent will also make sure that additional software supportive of Exchange Server stays up to date. In the event that the MS Exchange Server host system needs to be temporarily shut down for routine software maintenance, Progent uses a support window from 10:00 Friday evening to 6:00 Saturday morning Pacific Time. Progent notifies customers before any scheduled downtime so as to reduce business disruption.

  • Daily Backup and Rapid Disaster Recovery
    Progent's data backup procedures for hosted Microsoft Exchange systems include one month of per-day backups, full server backups once a week, differential backups daily, and full backups with off-premises archiving every month. Progent's virtual architecture allows fast data recovery in the event of a disaster, and in case an extreme host failure Progent will migrate the hosted Microsoft Exchange Server system to a different host system within half a business day.

  • Help Desk Support
    Progent's Helpdesk services are available to support Progent's hosted Microsoft Exchange systems. Progent's Technical Response Center (TRC) provides all Helpdesk support and is accessible via telephone, email, or Progent's web site. Supported by Microsoft-certified engineers who are expert at delivering Microsoft Exchange help, Progent's Help Desk can quickly handle almost any issue associated with Exchange and can also provide expert help for a wide array of IT issues such as network infrastructure, business applications, multi-platform interoperability, and system security. Progent's Help Desk can in addition escalate highly complex problems to Progent's top-level engineering team which includes Cisco CCIE infrastructure experts, CISA, CISSP, CISM, and GIAC certified security professionals, Linux OS experts, and Macintosh support professionals.

  • Microsoft Exchange Administration Support
    Progent's Technical Response Center provides all Exchange administration services including adding or removing mail boxes, modifying security levels, or troubleshooting connectivity problems. As with any service provided by Progent based on Progent's Help Desk Call Center model, Progent's TRC delivers the extensive and in-depth technical knowledge and dependable service of a world-class IT support organization, plus the visible trouble-ticket tracking and follow-through of a well managed Help Desk Call Center.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service provides comprehensive hosting for a small organization's servers in a setting that achieve the top levels of dependability, security, and scalability and is also economical and simple to move to a different environment. Progent's Data Center Hosting services are based on advanced virtualization architecture that allows small and midsize businesses with non-standardized networks to save significantly on the expense of computers and peripherals, infrastructure support, and IT administration while benefiting from enterprise-class reliability and an unparalleled level of vendor independence.

Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting supports all network and application servers in a single centrally managed environment and can support multi-OS and non-standardized environments that are common for small companies but pose a challenge to conventional hosting providers. Progent's Virtual Server Hosting and Management services keep ownership of the software platforms in the client's hands so that migrating to a different virtualized host is fast, safe, and inexpensive. This prevents becoming a prisoner to your initial hosting service while still offering all the investment benefits associated with Application Service Provider and SaaS hosting service models.

Find out more about Progent's Private Cloud Hosting Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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