Introduction to Progent's Hosting and Management Services for Microsoft Exchange
Email is a mission-critical technology for companies of any size and demands an operating infrastructure that offers enterprise-class dependability, security, and support. Progent's Hosting Services for Exchange offer small organizations with limited network budgets and overstretched executive bandwidth a low risk, economical, and hassle-free option for running Microsoft Exchange by delivering the robustness of a world-class data center as well as the skill of Progent's Microsoft Gold-certified team of support professionals.

Benefits of Progent's Hosting Services for Microsoft Exchange
By utilizing a hosting service for Microsoft Exchange, small businesses can derive a range of advantages. The most straightforward advantage is monetary. Gartner Group has calculated that outsourced hosting can save from 20-35% of the cost of building and operating an internal facility. Benefits like reducing executive distraction and increasing system availability and protection are more difficult to estimate, but these are clearly significant benefits. Some of the specific advantages of utilizing a hosting provider for Exchange include:

  • Reduced Capital Expenditures
    By utilizing a hosting provider for critical applications like Microsoft Exchange, small and midsize companies on a tight budget are able to avoid the substantial costs of designing and building a computer facility with sufficient physical access security, environmental control, power backup, fire protection, and redundant Internet connectivity. Outsourced hosting services also eliminate the expense of software and of fault-tolerant technology like clustered servers and non-stop hard disk arrays. Increasing IT system capacity as your business grows is also more affordable and easy.

  • Lower Operational Costs
    Progent's Hosting and Management Services for Microsoft Exchange cut ongoing costs by utilizing the services of Progent's network support professionals and Helpdesk team. Small companies receive the advantages of having access to a big IT support group without having to pay for one. Small and midsize companies also avoid the expense of the computer facility's round-the-clock internal security staff and 24-hour operations center.

  • Improved Executive Management Focus
    By utilizing Progent's Hosting Services for Exchange a small company's executive management group avoids the time loss and hassle of ensuring that the mission-critical email system stays always available, protected,up to date, regularly backed up, and effectively administered. Real or imagined user problems can be resolved by Progent's Contact Center, and management duties like additions, deletions, and security changes can be taken care of by Progent's Microsoft-certified professionals. All of these services free managers to concentrate on core business challenges where they can provide the greatest value to the company.

  • Enterprise-class Security
    The site security offered by Progent's enterprise-class data center is well beyond the level that most small companies could expect to achieve within an internal facility. In conjunction with a 24x7 team of security personnel, Progent's hosting facility offers advanced intrusion detection and blocking systems as well as reinforced structures to stop unauthorized access. Progent also integrates software protection that includes an advanced firewall, 24x7 network monitoring, spam and virus blocking, fast and thorough security update management, and a seasoned online team of system recovery professionals.

  • Improved Availability and Dependability
    Progent's facility for hosting Exchange offers UPS electrical power, redundant air conditioning, and failover Internet connectivity to deliver a high degree of fault tolerance. The data center is also located in a seismically neutral area for protection against earthquakes. Progent's virtualized infrastructure for supporting Microsoft Exchange offers even greater fault-tolerance thanks to technologies like server clustering and non-stop disk arrays.

  • Regulatory Compliance
    In case your company needs to or desires to comply with regulatory requirements such as Sarbanes-Oxley, Gramm-Leach-Bliley, or SAS 70, using Progent's Hosting Services for Microsoft Exchange positions you to comply with even the toughest security mandates.

  • Business Recovery
    The non-stop and secure infrastructure of Progent's data center reduces the chances that an event will bring down your Exchange server. If there is a disastrous failure, Progent's consistent backup procedures and virtual architecture enable fast system recovery to ensure that you can quickly resume operations.

World-class Data Center
No small business can justify the expense of designing, implementing, and maintaining an enterprise-class hosting facility. Progent enables small and midsize businesses to get more from their IT investment by offering Microsoft Exchange Hosting Services based in a data center trusted by some of the country's biggest companies for hosting crucial applications. Key features of the facility Progent utilizes for hosting Microsoft Exchange are:

  • 24-hour Staffed Security Plus Sophisticated Security Electronics
    Progent's data center features high-level security for managing and monitoring personal entry to the site. Onsite security officers are on duty on a 24x7 basis and a sophisticated security system incorporates surveillance cameras, motion detectors, pin pads, and biometric identification systems. The perimeter of the data center is protected with armored glass and internal locations are secured within steel reinforced security screens.

  • Round-the-Clock Operations Center
    Progent's data center for Microsoft Exchange features a full-time staffed operations center with qualified engineers and technicians who monitor and manage the infrastructure and security of the data center and troubleshoot technical problems.

  • non-stop High-speed Internet Access
    Progent's facility for applicatiion hosting features non-stop Internet connectivity via an advanced switching system that includes dual, physically isolated fiber cabinets connected to multiple carriers. Each cabinet is supported by a different TELCO central office. Two self-healing SONET rings support dual network routing to hosting systems. Internet access is served by multiple tier 1 providers.

  • Extensive Electrical Power Backup Systems
    The facility used by Progent for Exchange hosting has a dedicated municipal utility district substation and transformer on the site. The substation is powered by multiple area substations. The data center has four diesel generators, each with redundant components. The generators have switch units for fast delivery of backup power and have the fuel to run the entire facility for one week. The data center also has uninterruptible power supply systems, redundant power distribution units, and gel cells (N+2) capable of powering the entire facility while the generators come on line.

  • Fail-safe Computer Room Air Conditioning (CRAC)
    Progent's data center for application hosting features redundant computer area air conditioning units configured in a closed loop system using water-cooled chiller components that are rotated monthly.

  • Fire Control
    Progent's data center for Exchange hosting includes a Very Early Smoke Detection System monitored by the 24x7 facility operations center team and by an outside third-part service. The fire suppression system features a dual interlock dry pipe system that is divided into 10-foot square zones to minimize the impact on servers adjacent to any fire.

  • Seismically Stable Site
    The data center that houses Progent's Exchange hosting servers is situated in a seismically stable area with no discovered faults and no history of earthquakes. The data center building is also fitted with a steel-beam system designed to hold up against a serious earthquake.

Progent's Configuration and Support Services for Microsoft Exchange Hosting
Progent's hosting services for Microsoft Exchange include complete incorporation of Exchange with your current network environment and also feature an array of continuing support services designed to keep your messaging solution performing optimally with enterprise-grade security, availability, administration control, and end user support. All software products are purchased by Progent and are the property of Progent, and all servicing of systems and other hardware is performed at no cost to clients. Progent's fast and non-stop Internet connections offer 3 MBPS performance.

Integration and support services provided with Progent's Microsoft Exchange hosting services include:

  • Transparent Integration with Your Network
    Progent's hosting for Microsoft Exchange is invisible to your employees, customers, and associates. Your current email domain name is preserved as well as your email addresses, contact information, file organization, and work groups. Your Exchange Server will also be available anywhere and any time through Outlook Web Access (OWA) or Exchange mobile service. Progent will also set up Exchange Server to support remote synchronization with Window Mobile-powered computing devices such as PDAs and smartphones.

  • Spam Filtering and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the technology of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.

  • Continual Security and Performance Monitoring
    Progent's hosting service for Microsoft Exchange features constant monitoring of the efficiency and security of Microsoft Exchange using System Center Operations Manager (SCOM), an advanced server monitoring platform that automatically detects network trouble and trends. MS Operations Manager works by automatically scanning event history, then filtering, consolidating, and analyzing these system events according to an extensive built-in database. When Operations Manager detects problems or a potentially harmful trend, the software can run special remediation routines or generate warnings to notify Progent's email maintenance experts.

  • Update Management
    As part of the services provided with Progent's Exchange hosting, Progent's Microsoft-certified administrators make sure that patches, security revisions, and Microsoft service packs are implemented consistently and non-disruptively. Progent will also make sure that all other software supportive of Microsoft Exchange Server stays up to date. In the event that the Microsoft Exchange Server host machine needs to be momentarily shut down for ordinary maintenance, Progent uses a support interval from 10:00 pm Friday night to 6:00 Saturday morning Pacific Time. Progent alerts customers before any scheduled downtime so as to minimize business disruption.

  • Daily Data Backup and Rapid Restoration
    Progent's data backup procedures for hosted Exchange systems include 30 days of daily data backups, complete server backups once a week, differential backups every day, and complete backups with off-premises archiving monthly. Progent's virtual server configuration allows fast data restoration in case of a disaster, and after a severe hardware collapse Progent will migrate the hosted Exchange Server environment to another virtual server within four business hours.

  • Helpdesk Service
    Progent's Help Desk services are available to support Progent's hosted Exchange environment. Progent's Technical Response Center (TRC) provides all Helpdesk services and is available via telephone, email, or Progent's web site. Supported by Microsoft-qualified professionals who are experienced at delivering email help, Progent's Help Desk Call Center can efficiently handle virtually any issue related to Microsoft Exchange and can also offer high-level support for a broad range of IT issues such as system infrastructure, business software, multi-platform interoperability, and network. Progent's Help Desk can in addition escalate highly complex problems to Progent's world-class consulting team which offers Cisco-certified CCIE infrastructure specialists, CISSP and CISM accredited security professionals, Linux consultants, and Macintosh consultants.

  • Exchange Administration Services
    Progent's TRC provides all email administration services including adding or deleting mail boxes, modifying security privileges, or troubleshooting connectivity issues. Like every service provided by Progent based on Progent's Help Desk Call Center model, Progent's TRC delivers the broad and deep technical expertise and dependable service of an enterprise-class IT support group, as well as the visible ticket monitoring and follow-through of a well managed Help Desk Call Center.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service offers comprehensive hosting for all of a small or midsize organization's network and application in an environment that delivers the highest degree of availability, data protection, and scalability and is also affordable and simple to move to another host environment. Progent's Data Center Hosting and Management services are built on advanced virtualization technology that permits small companies with multi-platform networks to save dramatically on the costs of computers and peripherals, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor independence.

In contrast to conventional Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting covers all business servers in one unified-management environment and can support mixed platform and non-standardized environments that are common for small companies but pose a challenge to conventional hosting providers. Progent's Virtual Server Hosting services keep ownership of the OS and application software in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids becoming captive to a specific hosting service while still offering all the cost savings inherent with Application Service Provider and SaaS hosting service models.

Learn more about Progent's ProSight Virtual Hosting Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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