Introduction to Progent's Hosting Services for Microsoft Exchange
Email is a mission-critical application for companies of all sizes and requires a host infrastructure that offers world-class dependability, protection, and support. Progent's Hosting and Management Services for Exchange offer small and midsize businesses with modest IT budgets and overstretched management bandwidth a safe, economical, and low-stress alternative for running Exchange by providing the robustness of a world-class colocation facility plus the skill of Progent's Microsoft Gold-certified group of support engineers.

Benefits of Progent's Hosting and Management Services for Microsoft Exchange
By using an outsourced hosting service for Exchange, small businesses can gain an array of advantages. The most straightforward benefit is saving money. Gartner Group has estimated that outsourced hosting can save from 20-35% of the cost of building and maintaining an in-house data center. Advantages such as reducing management hassle and increasing system availability and security are harder to estimate, but these are clearly significant advantages. Examples of the key advantages of using a hosting provider for Exchange include:

  • Lower Capital Expenditures
    By utilizing a hosting provider for critical applications like Exchange, small companies on a tight budget can eliminate the significant expense of designing and constructing a computer facility with sufficient physical access security, environmental control, uninterruptible power, fire protection, and redundant Internet access. Outsourced hosting services also eliminate the cost of software as well as fault-tolerant computer equipment like clusters and non-stop disk arrays. Expanding network capability as your business grows is also more affordable and easy.

  • Savings on Operational Expenses
    Progent's Hosting and Management Services for Microsoft Exchange reduce operational costs by leveraging the expertise of Progent's IT maintenance engineers and Helpdesk group. Small businesses receive the advantages of having access to a big IT support group without having to finance one. Small companies also save the cost of the computer facility's 24x7 internal security staff and full-time operations center.

  • Better Executive Management Focus
    By utilizing Progent's Hosting Services for Microsoft Exchange a small or midsize company's executive management team avoids the distraction and stress of ensuring that the mission-critical email system stays continually operational, protected,up to date, consistently backed up, and efficiently administered. Actual or supposed user problems can be resolved by Progent's Contact Center, and administrative tasks like additions, deletions, and security authorization modifications can be implemented by Progent's Exchange experts. These support services free executive to concentrate on fundamental business issues where they can add the greatest help to the enterprise.

  • Enterprise-class Protection
    The site security offered by Progent's enterprise-class data center is far above the quality that typical small to midsize businesses could reasonably expect to attain within an internal data center. In conjunction with a 24x7 team of security officers, Progent's data center offers advanced intrusion monitoring and blocking devices plus reinforced barriers to stop unauthorized access. Progent also provides software protection that includes a high-level firewall, round-the-clock network monitoring, spam blocking, fast and thorough security update management, and an experienced on-call group of system recovery experts.

  • Greater Availability and Dependability
    Progent's facility for hosting Exchange features uninterruptible electrical power, fault tolerant cooling, and non-stop Internet connectivity to deliver a high level of availability. The hosting facility is also situated in a seismically neutral area for safety from earthquakes. Progent's virtual server infrastructure for supporting Exchange offers even greater fault-tolerance through mechanisms such as server clustering and redundant disk arrays.

  • Regulatory Adherence
    In case your company must or desires to adhere to regulatory requirements like as Sarbanes-Oxley, GLB, or HIPAA, utilizing Progent's Hosting Services for Exchange helps you to meet even the strictest security requirements.

  • Business Continuity
    The non-stop and secure infrastructure of Progent's hosting facility reduces the likelihood that an event will disrupt your Microsoft Exchange system. If there is a disastrous breakdown, Progent's consistent backup procedures and virtual configuration enable rapid system restoration to make sure that your company can immediately resume operations.

Enterprise-class Data Center
No small company can afford the cost of designing, implementing, and maintaining a world-class data center. Progent enables small and midsize businesses to leverage their information systems budget by providing Microsoft Exchange Hosting and Management Services based on a hosting facility utilized by some of the country's largest businesses for hosting mission-critical applications. Important features of the data center Progent uses for hosting Microsoft Exchange include:

  • 24-hour Onsite Security Plus Advanced Security Systems
    Progent's data center provides tight security for controlling and monitoring personal entry to the site. Onsite security officers are present on a 24x7 basis and an advanced electronic security infrastructure includes cameras, motion sensors, badge readers, and biometric identification devices. The perimeter of the facility is surrounded by armor plated glass and inside areas are secured within steel mesh protective barriers.

  • Full-time Operations Center
    Progent's hosting facility for applicatiion includes a full-time staffed operations center with certified engineers and technicians who oversee the operations and security of the data center and resolve technical problems.

  • zero-downtime Broadband Internet Access
    Progent's data center for Microsoft Exchange hosting provides failsafe BGP4 Internet connectivity through an advanced switching architecture that incorporates dual, physically separated fiber cabinets interfaced to a variety of carriers. Each vault is supported by a different TELCO central office. Two fault-tolerant SONET rings provide totally diverse fiber routing to hosting systems. Internet connectivity is supported by tier 1 ISPs.

  • In-depth Power Backup Systems
    The data center utilized by Progent for Microsoft Exchange hosting has its own municipal utility district substation on the property. The utility district substation is powered by redundant regional substations. The facility has four diesel-powered generators, each with redundant parts. The generators have switch units for rapid delivery of emergency power and have the fuel to power the whole facility for a week. The facility also has uninterruptible power supply systems, redundant power distribution units, and gel batteries (N+2) capable of powering the whole facility during the interval when the diesel generators come on line.

  • Redundant Computer Room Air Conditioning
    Progent's data center for Exchange hosting has redundant server room cooling units configured in a closed loop system with water-cooled chiller units that are rotated each month.

  • Smoke Detection and Fire Suppression
    Progent's facility for application hosting includes a Very Early Smoke Detection System tracked by the round-the-clock facility operations center staff and by an external monitoring service. The fire control system includes a double interlock dry pipe system that uses 10' x 10' zones to reduce the impact on servers near any actual fire.

  • Seismically Neutral Site
    The facility that supports Progent's Exchange hosting equipment is located in a seismically stable area with no discovered tectonic faults and no history of earthquakes. The data center building is also fitted with a steel-beam system engineered to withstand a substantial earthquake.

Progent's Configuration and Ongoing Support Services for Microsoft Exchange Hosting
Progent's hosting services for Microsoft Exchange include complete incorporation of Microsoft Exchange with your current IT network and also feature an array of continuing services that will keep your messaging solution operating at peak efficiency with enterprise-level security, fault tolerance, management efficiency, and end user support. All operating system and application products are paid for Progent and are Progent's property, and all servicing of servers and other equipment is implemented at no cost to customers. Progent's high-speed and non-stop Internet connections offer 3 MBPS performance.

Configuration and support offered with Progent's Microsoft Exchange hosting include:

  • Seamless Integration with Your Network
    Progent's hosting service for Exchange is transparent to your workers, clients, and associates. Your existing email domain name is preserved as well as your email addresses, contact information, file organization, and group configurations. Your Exchange Server will also be available anywhere via Outlook Web Access (OWA) or Exchange wireless service. Progent will also configure Exchange Server to handle synchronization with Window Mobile-based computing devices including Pocket PCs and smartphones.

  • Spam Filtering and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the technology of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.

  • 24x7 Server Monitoring
    Progent's hosting for Exchange features constant monitoring of the performance and security of Microsoft Exchange by means of System Center Operations Manager, a powerful network management solution that proactively detects network trouble and trends. Microsoft System Center Operations Manager works by proactively scanning event history, then screening, organizing, and evaluating these events based on an extensive built-in database. When Operations Manager detects problems or a possibly dangerous tendency, it can run customizable remediation processes or generate alarms to notify Progent's network maintenance personnel.

  • Update Support
    As part of the support offered with Progent's Exchange hosting, Progent's Microsoft-certified administrators ensure that patches, security revisions, and Microsoft service packs are installed consistently and non-disruptively. Progent will also make sure that all other software supportive of Exchange Server stays up to date. In case the Microsoft Exchange Server host system needs to be momentarily shut down for routine software maintenance, Progent uses a maintenance window from 10:00 Friday evening to 6:00 am Saturday morning Pacific Time. Progent alerts clients before any planned downtime in order to minimize business impact.

  • Regular Data Backup and Fast Restoration
    Progent's data backup procedures for hosted Microsoft Exchange systems feature 30 days of per-day backups, full server backups once a week, differential backups daily, and full backups with off-site replication monthly. Progent's virtual server configuration permits fast data restoration in case of a catastrophic failure, and in case an extreme host collapse Progent will move the hosted Exchange Server environment to a different virtual server within four business hours.

  • Helpdesk Support
    Progent's Help Desk services are provided to support Progent's hosted Exchange systems. Progent's (Technical Response Center handles all Help Desk Call Center services and is accessible via telephone, email, or Progent's web site. Supported by Microsoft-certified engineers who are experienced at delivering Exchange support, Progent's Help Desk Call Center can quickly resolve almost any issue associated with Microsoft Exchange and can also offer expert support for a broad array of network issues such as system infrastructure, business software, mixed-platform integration, and system security. Progent's TRC group can in addition escalate highly complicated issues to Progent's world-class consulting team which offers Cisco CCIE network experts, CISSP and CISM accredited security professionals, Linux OS consultants, and Macintosh support professionals.

  • Email Administration Services
    Progent's Technical Response Center provides all email administration needs including adding or deleting mail boxes, changing security privileges, or troubleshooting connectivity problems. Like every service offered by Progent structured on Progent's Contact Center model, Progent's TRC delivers the broad and deep technical expertise and dependable service of an enterprise-class IT support group, plus the transparent ticket tracking and follow-through of a well run Contact Center.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting service provides comprehensive hosting for all of a small or midsize company's servers in an environment that delivers the highest degree of dependability, security, and scalability and is also economical and simple to move to another host environment. Progent's Data Center Hosting services are based on advanced virtual server architecture that permits small and midsize companies with non-standardized networks to save significantly on the costs of capital equipment, network maintenance, and system administration while achieving world-class reliability and an unparalleled degree of vendor independence.

In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all network and application servers in a single centrally managed environment and can support multi-OS and non-standardized environments that are common for small businesses but are troublesome for most hosting providers. Progent's Virtual Data Center Hosting and Management services keep ownership of the software platforms in the client's control so that migrating to a different virtual host is fast, safe, and inexpensive. This prevents becoming captive to a specific hosting provider while still offering all the investment benefits inherent with Application Service Provider and SaaS hosting service models.

Learn additional information about Progent's Private Cloud Hosting and Management Services.

Progent's Consulting Services for Microsoft Technology
For organizations of all sizes in the San Francisco region or anywhere in the United States, Progent's Microsoft-authorized consultants offer affordable online computer help and professional consulting services for the entire array of Microsoft .NET Enterprise Servers. Progent can deliver Windows Server 2016 hybrid cloud integration, Microsoft Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 consulting, and Windows Server 2003 upgrade help. Progent's migration, installation, optimization, and support services include system architecture, configuration, and administration help for project analysis and documentation, on-site and remote IT help and system diagnosis, Help Desk Outsourcing Services, comprehensive security consulting, turn-key outsourcing, Exchange hosting, and private cloud hosting service.

Progent in addition offers a full range of remote PC desktop consulting and support services such as Windows 10 planning and migration assistance, Windows 8.1 consulting, Microsoft Windows 7 technical support, upgrading to 64-bit computing, Microsoft Office desktop and Office 365 integration, and streamlining desktop configuration.

In case your company requires immediate online help from a Microsoft certified network expert, refer to Progent's Emergency Online Computer Help.

Find out more about Progent's Consulting Services for Microsoft Servers.

If you wish to contact Progent about professional assistance for MS Exchange Server integration or to learn more about Progent's Microsoft Exchange hosting services, call 1-800-993-9400 or visit Contact Progent.

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