Overview of Progent's Hosting and Management Services for Exchange
Email is a vital application for companies of all sizes and demands a host environment that provides world-class reliability, security, and IT support. Progent's Hosting Services for Microsoft Exchange offer small and midsize organizations with limited IT budgets and little spare executive bandwidth a low risk, affordable, and hassle-free option for running Microsoft Exchange by delivering the reliability of a world-class data center as well as the experience of Progent's Microsoft-certified group of network support professionals.

Benefits of Progent's Hosting and Management Services for Exchange
By utilizing a hosting provider for Microsoft Exchange, small companies can gain a range of advantages. The most obvious benefit is monetary. Gartner Group has estimated that outsourced hosting can eliminate from 20-35% of the cost of creating and operating an in-house data center. Advantages such as reducing management distraction and increasing network reliability and protection are more difficult to quantify, but these are clearly major benefits. Examples of the key advantages of using an outsourced hosting service for Exchange include:

  • Lower Capital Requirements
    By using a hosting service for vital applications such as Microsoft Exchange, small and midsize companies on a tight budget are able to eliminate the significant expense of planning and building a computer facility with sufficient physical access security, cooling, power backup, fire protection, and fault-tolerant Internet connectivity. Outsourced hosting services also save the cost of software as well as non-stop computer equipment like clustered servers and fault-tolerant disk subsystems. Expanding network capacity when your company grows is also more affordable and simple.

  • Savings on Operational Expenses
    Progent's Hosting and Management Services for Exchange reduce operational expenses by leveraging the services of Progent's IT maintenance professionals and Helpdesk group. Small companies receive the advantages of having access to a big IT support staff without having to finance one. Small and midsize companies also save the cost of the computer facility's 24x7 on-site security staff and 24-hour operations team.

  • Improved Management Focus
    By using Progent's Hosting Services for Microsoft Exchange a small company's management group avoids the time loss and stress of making sure the mission-critical messaging environment is continually operational, protected,up to date, dependably archived, and efficiently managed. Actual or imagined client problems can be handled by Progent's Help Desk, and administrative tasks like additions, deletes, and security modifications can be implemented by Progent's Microsoft-certified professionals. These support services allow managers to concentrate on fundamental business challenges where they know how provide the most value to the company.

  • Enterprise-class Protection
    The onsite security offered by Progent's world-class hosting facility is far beyond the quality that typical small to midsize businesses could reasonably expect to achieve within an internal data center. In conjunction with a full-time staff of security officers, Progent's hosting facility features state-of-the-art intrusion detection and blocking systems plus reinforced structures to stop unauthorized access. Progent also provides software security such as a high-level firewall, 24x7 network monitoring, spam and virus blocking, fast and complete security update installation, and a seasoned on-call team of data recovery professionals.

  • Improved Fault Tolerance and Reliability
    Progent's data center for hosting Microsoft Exchange features uninterruptible electrical power, redundant air conditioning, and non-stop Internet access to deliver a high level of availability. The site is also situated in a seismically stable region for safety from earthquakes. Progent's virtualized infrastructure for supporting Exchange offers even greater availability thanks to mechanisms like clustering and redundant disk arrays.

  • Regulatory Compliance
    If your company must or wishes to comply with regulatory standards like as Sarbanes-Oxley, Gramm-Leach-Bliley, or SAS 70, using Progent's Hosting and Management Services for Exchange positions your IT organization to meet even the strictest security requirements.

  • Business Recovery
    The non-stop and secure features of Progent's hosting facility lowers the chances that an incident will disrupt your Microsoft Exchange server. In case of a catastrophic failure, Progent's disciplined data back up procedures and virtualized architecture enable fast data recovery to make sure that your company can immediately continue operations.

World-class Data Center
No small business can justify the expense of planning, building, and managing an enterprise-class data center. Progent allows small and midsize businesses to leverage their information systems budget by providing Exchange Hosting Services based in a data center trusted by some of the world's biggest businesses for hosting mission-critical applications. Key features of the facility Progent utilizes for Exchange hosting services are:

  • 24-hour Staffed Security Plus Advanced Security Systems
    Progent's data center features tight security for controlling and monitoring personal entry to the site. Onsite security personnel are present on a 24-hour basis and an advanced security system incorporates cameras, motion detectors, badge readers, and biometric access control systems. The perimeter of the facility is surrounded by armored glass and internal areas are secured within steel mesh security screens.

  • Full-time Network Operations Center
    Progent's hosting facility for Microsoft Exchange features a full-time network operations center with certified engineers and technical experts who oversee the infrastructure and security of the data center and solve technical problems.

  • zero-downtime Broadband Internet Connectivity
    Progent's data center for Microsoft Exchange hosting provides redundant Internet access via a sophisticated switching architecture that incorporates double, physically isolated fiber cabinets interfaced to a variety of carriers. Each vault is serviced by a separate TELCO central office. Two fault-tolerant SONET rings provide dual network routing to host equipment. Internet access is served by multiple tier 1 ISPs.

  • Extensive Electrical Power Backup Systems
    The facility used by Progent for Microsoft Exchange hosting has its own municipal utility district substation and transformer on the site. The substation is powered by multiple area substations. The facility has four diesel-powered generators, each configured with redundant components. The generators have switch and paralleling gear units for rapid transfer to emergency power and have the fuel to power the entire facility for a week. The facility also has UPS units, redundant power distribution units, and gel cells (N+2) capable of handling the entire facility during the interval when the backup generators are switching.

  • Redundant Computer Room Air Conditioning
    Progent's facility for Exchange hosting has redundant computer room cooling units set up in a closed loop configuration with water-cooled chiller components that are rotated each month.

  • Smoke Detection and Fire Suppression
    Progent's data center for application hosting features a Very Early Smoke Detection System tracked by the round-the-clock network operations center staff and by an external monitoring service. The fire control system includes a dual interlock dry pipe system that is divided into 10' x 10' grid areas to reduce the impact on servers near any fire.

  • Seismically Stable Site
    The facility that supports Progent's application hosting equipment is located in a seismically stable area with no discovered faults and no history of earthquakes. The data center building is also fitted with a steel-beam superstructure engineered to hold up against a serious earthquake.

Progent's Configuration and Support Services for Microsoft Exchange Hosting
Progent's hosting services for Exchange feature complete incorporation of Microsoft Exchange with your current network environment and also feature an array of ongoing support services that will keep your Exchange environment operating at peak efficiency with enterprise-level security, fault tolerance, administration control, and end user support. All software licenses are paid for Progent and are the property of Progent, and all servicing of servers and other hardware is implemented at no cost to clients. Progent's high-speed and non-stop Internet connections offer 3 MBPS throughput.

Integration and support services provided as part of Progent's Microsoft Exchange hosting include:

  • Transparent Integration with Your Network
    Progent's hosting for Exchange is transparent to your employees, clients, and associates. Your current email domain name is retained as well as your internal email addresses, contact information, file set up, and work groups. Your Exchange Server will also be available anywhere through Outlook Web Access or Microsoft Exchange wireless service. Progent will also configure Exchange to support synchronization with Window Mobile-powered computing appliances such as Windows Pocket PCs and smartphones.

  • Spam/Virus Screening and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

  • 24x7 Security and Performance Monitoring
    Progent's hosting for Exchange includes constant monitoring of the performance and security of Microsoft Exchange by means of System Center Operations Manager, a sophisticated server management platform that proactively detects network problems and tendencies. Microsoft System Center Operations Manager works by proactively tracking event records, then filtering, organizing, and analyzing these events according to a massive internal knowledge base. When Operations Manager comes across problems or a possibly harmful tendency, the software can run special repair processes or generate alarms to alert Progent's email support personnel.

  • Update Management
    As part of the support provided with Progent's Exchange hosting, Progent's Exchange support professionals ensure that software patches, security revisions, and Microsoft service packs are installed consistently and non-disruptively. Progent will also make sure that all other software supportive of Microsoft Exchange Server is kept up to date. In case the MS Exchange Server host machine needs to be momentarily turned off for routine maintenance, Progent uses a support interval from 10:00 Friday night to 6:00 am Saturday morning PST. Progent alerts clients in advance of any scheduled downtime in order to reduce business disruption.

  • Regular Backup and Fast Restoration
    Progent's data backup procedures for hosted Exchange systems include one month of per-day backups, complete server backups once a week, differential backups each, and full backups with off-site archiving monthly. Progent's virtualized architecture permits quick data restoration in the event of a disaster, and after an extreme host collapse Progent will migrate the hosted Microsoft Exchange Server environment to another virtual server within four business hours.

  • Help Desk Call Center Support
    Progent's Help Desk services are available to support Progent's hosted Microsoft Exchange environment. Progent's (Technical Response Center provides all Help Desk services and is available by telephone, email, or the web. Supported by Microsoft-certified professionals who are expert at delivering Exchange help, Progent's Help Desk Call Center can efficiently resolve almost any problem related to Exchange and can also provide high-level support for a wide range of IT areas such as network architecture, business applications, mixed-platform integration, and network. Progent's TRC group can in addition escalate the most complicated issues to Progent's top-level consulting group which includes Cisco-certified CCIE infrastructure experts, CISSP and CISM accredited security professionals, Linux consultants, and macOS and Mac OS X consultants.

  • Email Administration Services
    Progent's TRC handles all Microsoft Exchange administration services such as adding or deleting users, changing security levels, or troubleshooting capacity problems. As with any service offered by Progent structured on Progent's Helpdesk model, Progent's TRC offers the extensive and deep technical knowledge and dependable service of an enterprise-class service group, as well as the visible trouble-ticket monitoring and follow-up of an efficiently managed Help Desk.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service provides comprehensive hosting for all of a small or midsize organization's servers in a setting that achieve the highest degree of availability, data protection, and expandability and is in addition affordable and simple to move to a different environment. Progent's Server Hosting and Management services are based on proven virtualization architecture that allows small businesses with non-standardized networks to save significantly on the costs of capital equipment, network maintenance, and system management while achieving enterprise-class availability and an unprecedented degree of vendor independence.

Unlike conventional SaaS hosting packages, Progent's Private Cloud Hosting supports all business servers in one centrally managed environment and can handle mixed platform and non-standardized environments that are common for small businesses but are troublesome for most hosting providers. Progent's Virtual Data Center Hosting services keep ownership of the software platforms in the client's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This prevents becoming a prisoner to your initial hosting provider while still providing all the cost benefits inherent with Application Service Provider (ASP) and SaaS hosting models.

Learn more about Progent's ProSight Virtual Hosting and Management Services.

Progent's Consulting Services for Microsoft Technology
For businesses of any size in the San Francisco Bay Area or anywhere in the U.S., Progent's Microsoft-certified experts can provide low-cost remote network assistance and professional consulting services for the entire family of Microsoft .NET Enterprise Servers. Progent offers Windows Server 2016 hybrid cloud integration, Microsoft Windows Server 2012 R2 planning assistance, Windows Server 2008 consulting, and Microsoft Windows 2003 Server technical support. Progent's migration, installation, optimization, and consulting capabilities include network design, configuration, and management outsourcing for project analysis and documentation, on-site and remote IT support and network diagnosis, Help Desk Services, certified security expertise, turn-key outsourcing, Microsoft Exchange hosting and management, and ProSight Virtual Hosting.

Progent also offers a wide range of online PC desktop support services such as Windows 10 planning assistance, Windows 8.1 integration expertise, Windows 7 support, preparing for to 64-bit computing, Office and Office 365 collaboration support, and streamlining PC desktop image creation.

If your business requires immediate online help from a certified consultant, go to Progent's Emergency Online Computer Support.

Find out more about Progent's Consulting Services for Microsoft Servers.

To ask Progent about technical expertise for Exchange Server integration or to ask about Progent's Microsoft Exchange hosting services, call 1-800-993-9400 or go to Contact Progent.

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