Overview of Progent's Hosting Services for Microsoft Exchange
Email is a mission-critical technology for companies of all sizes and requires an operating infrastructure that offers enterprise-class reliability, protection, and support. Progent's Hosting and Management Services for Microsoft Exchange give small and midsize organizations with limited network budgets and little spare management bandwidth a low risk, affordable, and low-stress alternative for deploying Microsoft Exchange by delivering the robustness of a state-of-the-art colocation facility and the experience of Progent's Microsoft Gold-certified group of support professionals.

Advantages of Progent's Hosting and Management Services for Exchange
By using a hosting provider for Microsoft Exchange, small and midsize companies can derive a range of advantages. The most straightforward advantage is saving money. Gartner Group has calculated that colocation can eliminate from 20-35% of the expense of building and operating an in-house facility. Advantages such as reducing management hassle and enhancing network reliability and protection are harder to quantify, but these clearly represent major advantages. Examples of the key advantages of utilizing an outsourced hosting provider for Microsoft Exchange are:

  • Reduced Capital Expenses
    By using a hosting service for critical applications such as Exchange, small businesses on a tight budget are able to eliminate the substantial costs of designing and constructing a data center with adequate physical access security, cooling, power backup, fire protection, and redundant Internet access. Hosting services also save the cost of software and of non-stop technology like clustered servers and fault-tolerant hard disk subsystems. Expanding IT system capability as your business grows is also more affordable and simple.

  • Savings on Operational Costs
    Progent's Hosting and Management Services for Exchange cut ongoing costs by utilizing the expertise of Progent's IT support professionals and Helpdesk group. Small and midsize businesses get the benefits of having access to a large IT support staff without having to pay for one. Small and midsize companies also avoid the expense of the computer facility's 24x7 on-site security personnel and full-time operations center.

  • Improved Management Focus
    By utilizing Progent's Hosting and Management Services for Microsoft Exchange a small or midsize organization's management group avoids the time loss and hassle of making sure the mission-critical messaging environment stays always operational, protected,current, consistently archived, and effectively administered. Actual or imagined user issues can be handled by Progent's Help Desk Call Center, and management duties such as adds, deletes, and security modifications can be taken care of by Progent's Microsoft-certified professionals. All of these services allow executive to concentrate on core business challenges where they can provide the most value to the enterprise.

  • Enterprise-class Security
    The onsite security provided by Progent's world-class hosting facility is well above the level that typical small businesses could expect to attain within an internal facility. In conjunction with a 24x7 staff of onsite security officers, Progent's hosting facility offers state-of-the-art access detection and blocking devices plus secure barriers to stop unapproved entry. Progent also integrates software security that includes a high-level firewall, round-the-clock server monitoring, spam blocking, prompt and thorough security update installation, and an experienced on-call team of system recovery experts.

  • Improved Availability and Dependability
    Progent's data center for hosting Exchange features uninterruptible electrical power, redundant cooling, and non-stop Internet connectivity to deliver a high level of availability. The site is also located in a seismically neutral region for protection from earthquakes. Progent's virtual server architecture for hosting Microsoft Exchange provides even greater fault-tolerance thanks to technologies like clustering and redundant disk arrays.

  • Regulatory Adherence
    In case your business needs to or wishes to adhere to regulatory requirements such as Sarbanes-Oxley, GLB, or SAS 70, utilizing Progent's Hosting Services for Microsoft Exchange helps your IT organization to comply with even the strictest security mandates.

  • Business Recovery
    The non-stop and secure infrastructure of Progent's hosting facility lowers the chances that an incident will bring down your Microsoft Exchange system. In case of a disastrous breakdown, Progent's consistent data back up procedures and virtualized architecture allow rapid system restoration to make sure that your company can immediately continue operations.

World-class Hosting Facility
No small company can afford the expense of designing, implementing, and managing a world-class hosting facility. Progent allows small businesses to get more from their information systems investment by providing Microsoft Exchange Hosting Services based in a data center utilized by some of the country's biggest companies for hosting crucial applications. Key features of the facility Progent utilizes for hosting Exchange are:

  • 24-hour Onsite Security Plus Sophisticated Security Electronics
    Progent's data center provides tight security for controlling and monitoring personal entry to the site. Onsite security officers are present on a 24x7 basis and an advanced security infrastructure includes surveillance cameras, motion detectors, pin pads, and biometric access control systems. The perimeter of the data center is surrounded by armored glass and internal areas are protected by steel mesh protective screens.

  • Full-time Operations Center
    Progent's data center for applicatiion features a 24x7 network operations center with qualified engineers and technical experts who monitor and manage the infrastructure and security of the facility and troubleshoot problems.

  • zero-downtime High-speed Internet Connectivity
    Progent's facility for applicatiion hosting offers non-stop Internet routing via an advanced failover system that incorporates double, spatially separated fiber vaults interfaced to a variety of carriers. Each fiber cabinet is serviced by a different TELCO office. Two self-healing SONET rings provide totally diverse fiber routing to hosts. Internet access is served by multiple tier 1 providers.

  • Extensive Power Backup Infrastructure
    The facility utilized by Progent for Exchange hosting has a dedicated municipal utility district substation and transformer on the site. The substation is fed by redundant area substations. The facility has four diesel-powered generators, each configured with backup failover parts. The generators have switch and paralleling gear units for rapid delivery of backup power and have the fuel to power the whole facility for one week. The data center also has UPS systems, power distribution units, and gel batteries capable of handling the whole facility during the interval when the diesel generators come on line.

  • Fail-safe Environmental Control
    Progent's data center for Exchange hosting features redundant server room air conditioning units set up in a closed loop system with water-cooled chiller units that are rotated monthly.

  • Smoke Detection and Fire Suppression
    Progent's facility for application hosting is equipped with a Very Early Smoke Detection System tracked by the 24x7 facility operations center team and by an outside third-part service. The fire control mechanism includes a dual interlock dry pipe design that covers 10-foot square zones to minimize the impact on servers near any fire.

  • Seismically Neutral Site
    The facility that houses Progent's application hosting equipment is located in a seismically stable region with no known tectonic faults and no recorded earthquakes. The data center building is also built with a steel-beam superstructure designed to hold up against a serious earthquake.

Progent's Configuration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange include full incorporation of Exchange with your current IT network and also feature a variety of continuing support services that will keep your Exchange environment performing optimally with enterprise-grade security, availability, administration efficiency, and end user service. All software products are paid for Progent and are Progent's property, and all maintenance of servers and other hardware is implemented at no cost to customers. Progent's fast and non-stop Internet interfaces deliver 3 MBPS throughput.

Integration and support provided as part of Progent's Microsoft Exchange hosting services include:

  • Seamless Integration with Your Network
    Progent's hosting for Exchange is invisible to your workers, customers, and partners. Your existing email domain name is retained as well as your email addresses, contacts, file organization, and work groups. Your Exchange Server will also be accessible anywhere and any time via Outlook Web Access or Microsoft Exchange mobile service. Progent will also set up Exchange to handle remote synchronization with Window Mobile-powered handheld appliances such as Windows Pocket PCs and smartphones.

  • Spam Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that incorporates the technology of top information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter.

  • Continual Server Monitoring
    Progent's hosting service for Exchange features continual monitoring of the performance and security of Exchange Server using System Center Operations Manager (SCOM), a sophisticated server monitoring platform that proactively uncovers network problems and trends. Microsoft Operations Manager works by proactively scanning event records, then filtering, consolidating, and analyzing these system events according to a massive built-in knowledge base. When Operations Manager comes across problems or a potentially harmful tendency, it can initiate customizable remediation processes or transmit alarms to alert Progent's email maintenance personnel.

  • Update and Patch Support
    Included with the services offered with Progent's Microsoft Exchange hosting, Progent's Microsoft-certified support professionals ensure that patches, security updates, and Microsoft service packs are installed promptly and non-disruptively. Progent will also make sure that all other software associated with Exchange Server stays up to date. In the event that the MS Exchange Server host machine must be temporarily turned off for ordinary software maintenance, Progent uses a maintenance interval from 10:00 pm Friday evening to 6:00 am Saturday morning Pacific Time. Progent notifies customers in advance of any planned downtime so as to minimize business impact.

  • Regular Data Backup and Fast Restoration
    Progent's data backup practices for hosted Microsoft Exchange systems feature one month of per-day backups, full server backups once a week, differential backups every day, and full backups with off-premises archiving every month. Progent's virtualized architecture facilitates quick data restoration in case of a catastrophic failure, and in case a severe host collapse Progent will move the hosted Exchange Server system to a different host system within four business hours.

  • Contact Center Support
    Progent's Help Desk services are available to maintain Progent's hosted Exchange environment. Progent's (Technical Response Center handles all Help Desk services and is available by telephone, email, or the web. Supported by Microsoft-qualified engineers who are expert at providing email support, Progent's TRC group can quickly handle virtually any issue associated with Microsoft Exchange and can also offer expert help for a wide array of IT issues including system infrastructure, business applications, mixed-platform interoperability, and network. Progent's Help Desk can also escalate the most complicated issues to Progent's world-class engineering team which offers Cisco CCIE network specialists, CISA and GIAC accredited security engineers, Linux consultants, and Mac consultants.

  • Email Administration Services
    Progent's Technical Response Center provides all Microsoft Exchange administration services including adding or removing users, modifying security levels, or troubleshooting capacity problems. Like every service provided by Progent structured on Progent's Contact Center model, Progent's Technical Response Center offers the broad and in-depth technical knowledge and consistent service of an enterprise-class IT support organization, as well as the transparent ticket tracking and follow-up of an efficiently managed Contact Center.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting and Management service offers full-service hosting for all of a small company's network and application in an environment that delivers the top levels of availability, security, and scalability and is in addition economical and easy to move to another host environment. Progent's Server Hosting services are built on proven virtualization technology that permits small and midsize businesses with non-standardized networks to save significantly on the costs of capital equipment, infrastructure support, and system administration while achieving enterprise-class reliability and an unparalleled degree of vendor independence.

In contrast to common Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting covers all network and application servers in a single centrally managed solution and can support multi-OS and non-standardized networks that are typical of small companies but are troublesome for conventional hosting services. Progent's Virtual Data Center Hosting services put ownership of the software platforms in the client's hands so that migrating to a different virtualized host is quick, reliable, and easily affordable. This prevents becoming a prisoner to a specific hosting service while still offering all the investment benefits inherent with Application Service Provider (ASP) and SaaS hosting models.

Learn additional information about Progent's ProSight Virtual Hosting and Management Services.

Progent's Consulting Services for Microsoft Technology
For organizations of any size in the San Francisco area or elsewhere in the U.S., Progent's Microsoft-certified consultants offer affordable online computer help and IT consulting services for the whole array of Microsoft .NET servers. Progent can provide Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 configuration help, Microsoft Windows 2008 Server consulting, and Microsoft Windows 2003 Server maintenance. Progent's migration, integration, optimization, and support capabilities include system architecture, deployment, and management help for project analysis and documentation, local and remote IT help and network diagnosis, Help Desk Support, certified security consulting, full-service outsourcing, Exchange Server hosting and management, and ProSight Virtual Hosting service.

Progent also offers a broad range of online PC desktop services such as Windows 10 planning and migration support, Windows 8.1 configuration and support, Microsoft Windows 7 maintenance, moving to 64-bit computing, Office and Office 365 integration, and streamlining Business Desktop Deployment.

If your company requires urgent remote support from a Microsoft certified network expert, go to Progent's Urgent Online Technical Support.

Find out more about Progent's Consulting Services for Microsoft Servers.

If you wish to get in touch with Progent about professional expertise for Exchange Server integration or to learn more about Progent's Exchange hosting services, phone 1-800-993-9400 or visit Contact Progent.

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