Overview of Progent's Hosting Services for Microsoft Exchange
Email is a vital application for businesses of all sizes and requires an operating infrastructure that offers enterprise-class reliability, security, and IT support. Progent's Hosting Services for Microsoft Exchange offer small and midsize businesses with limited network budgets and little spare management bandwidth a safe, affordable, and low-stress option for deploying Exchange by delivering the reliability of a state-of-the-art colocation facility plus the expertise of Progent's Microsoft-certified group of network support professionals.

Business Benefits of Progent's Hosting Services for Microsoft Exchange
By utilizing an outsourced hosting service for Microsoft Exchange, small and midsize businesses can derive a range of benefits. The most straightforward benefit is monetary. Gartner Group has calculated that outsourced hosting can save up to 35% of the cost of building and operating an internal data center. Advantages such as decreasing management distraction and increasing network reliability and security are more difficult to estimate, but these clearly represent significant benefits. Some of the specific benefits of using an outsourced hosting service for Exchange are:

  • Reduced Capital Requirements
    By using a hosting provider for vital applications like Microsoft Exchange, small businesses on a tight budget are able to eliminate the substantial expense of planning and building a data center with adequate physical security, environmental control, uninterruptible power, fire detection and suppression, and fault-tolerant Internet connectivity. Outsourced hosting services also eliminate the cost of software as well as fault-tolerant technology such as clusters and non-stop disk arrays. Increasing IT system capability when your business grows is also more affordable and simple.

  • Savings on Operational Costs
    Progent's Hosting and Management Services for Exchange reduce ongoing costs by leveraging the services of Progent's IT support engineers and Contact Center team. Small and midsize businesses receive the benefits of having a big IT support staff without needing to finance one. Small companies also save the cost of the computer facility's 24x7 on-site security staff and 24-hour operations team.

  • Improved Executive Management Focus
    By utilizing Progent's Hosting Services for Exchange a small or midsize company's management group is spared the time loss and stress of ensuring that the crucial email system stays always operational, secure,current, dependably backed up, and efficiently administered. Actual or supposed user issues can be resolved by Progent's Helpdesk, and administrative duties like adds, deletions, and security authorization modifications can be implemented by Progent's Microsoft-certified experts. All of these services allow managers to focus on fundamental business challenges where they can provide the most value to the company.

  • World-class Protection
    The onsite security provided by Progent's world-class data center is well beyond the quality that typical small businesses could reasonably expect to achieve within an internal data center. In addition to a full-time team of security personnel, Progent's data center offers state-of-the-art access detection and blocking systems plus reinforced barriers to stop unapproved access. Progent also integrates software security that includes an advanced firewall, 24x7 server monitoring, spam blocking, fast and thorough security update installation, and an experienced on-call group of system recovery experts.

  • Greater Availability and Dependability
    Progent's facility for hosting Microsoft Exchange features uninterruptible electrical power, fault tolerant cooling, and non-stop Internet connectivity to deliver a high degree of availability. The site is also situated in a seismically neutral region for safety from earthquakes. Progent's virtual server infrastructure for supporting Microsoft Exchange offers even greater availability through mechanisms like clustering and redundant disk arrays.

  • Regulatory Adherence
    In case your company needs to or wishes to adhere to regulatory standards like as SOX, GLB, or SAS 70, utilizing Progent's Hosting Services for Microsoft Exchange positions your IT organization to meet even the strictest security requirements.

  • Business Continuity
    The fault-tolerant and secure features of Progent's data center lowers the chances that an incident will disrupt your Exchange server. If there is a disastrous failure, Progent's disciplined data back up procedures and virtualized architecture enable rapid system restoration to ensure that you can immediately continue operations.

Enterprise-class Data Center
No small business can afford the cost of planning, building, and managing an enterprise-class data center. Progent enables small and midsize organizations to get more from their IT investment by offering Microsoft Exchange Hosting Services based in a hosting facility utilized by some of the country's biggest companies for hosting mission-critical applications. Key features of the data center Progent uses for Exchange hosting services are:

  • 24x7 Staffed Security Plus Sophisticated Security Systems
    Progent's data center provides tight security for managing and tracking personal entry to the facility. Internal security personnel are on duty on a 24x7 basis and an advanced security system includes surveillance cameras, motion detectors, badge readers, and biometric identification devices. The perimeter of the data center is surrounded by armored glass and internal areas are protected by steel mesh protective barriers.

  • Round-the-Clock Network Operations Center
    Progent's hosting facility for Exchange features a 24x7 staffed operations center with certified engineers and technical experts who monitor and manage the infrastructure and security of the facility and solve technical problems.

  • fault-tolerant High-speed Internet Access
    Progent's data center for Exchange hosting features non-stop Internet access through an advanced switching system that incorporates dual, spatially isolated fiber cabinets interfaced to multiple carriers. Each cabinet is supported by a different TELCO central office. Two fault-tolerant SONET rings provide totally diverse network routing to hosts. Internet connectivity is served by tier 1 ISPs.

  • In-depth Electrical Power Backup Infrastructure
    The facility used by Progent for Microsoft Exchange hosting has its own municipal utility district substation on the property. The substation is fed by redundant regional substations. The data center has four diesel-powered generators, each with backup failover parts. The generators have switch systems for fast transfer to backup power and are fueled to power the entire data center for one week. The facility also has uninterruptible power supply systems, power distribution units, and gel cells capable of powering the whole facility while the backup generators are switching.

  • Redundant Computer Room Air Conditioning
    Progent's facility for Microsoft Exchange hosting has backed up computer area cooling units configured in a closed loop configuration using water-cooled chiller units that are rotated each month.

  • Fire Control
    Progent's data center for application hosting includes a VESDA detection system tracked by the round-the-clock facility operations center staff as well as by an external third-part service. The fire suppression system features a double interlock dry pipe design that covers 10' x 10' zones to minimize the impact on servers adjacent to any fire.

  • Seismically Stable Location
    The data center that supports Progent's Exchange hosting equipment is located in a seismically stable area with no known faults and no history of earthquakes. The facility is also fitted with a steel-beam superstructure engineered to hold up against a serious earthquake.

Progent's Configuration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange include full incorporation of Exchange Server with your current information system and also include an array of ongoing services that will keep your email performing optimally with high levels of security, fault tolerance, administration efficiency, and client support. All operating system and application licenses are paid for Progent and are Progent's property, and all maintenance of servers and other hardware is implemented at no cost to customers. Progent's fast and non-stop Internet connections offer 3 MBPS throughput.

Integration and support services provided as part of Progent's Exchange hosting services include:

  • Transparent Integration with Your Network
    Progent's hosting for Microsoft Exchange is invisible to your employees, customers, and associates. Your current domain name is retained in addition to your email addresses, contact information, file set up, and group configurations. Your Exchange Server will also be available anywhere through Outlook Web Access or Microsoft Exchange wireless service. Progent will also configure Exchange to handle synchronization with Window Mobile-based handheld devices including Windows Pocket PCs and smartphones.

  • Spam Filtering and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.

  • 24x7 Network Monitoring
    Progent's hosting service for Microsoft Exchange includes constant monitoring of the performance and security of Microsoft Exchange using Microsoft's System Center Operations Manager, a sophisticated network management platform that proactively uncovers network trouble and trends. Microsoft Operations Manager works by proactively scanning event records, then screening, consolidating, and analyzing these system events based on an extensive internal database. When MS Operations Manager comes across problems or a potentially dangerous tendency, it can run customizable remediation routines or transmit warnings to alert Progent's Exchange maintenance experts.

  • Update and Patch Support
    As part of the support provided with Progent's Microsoft Exchange hosting, Progent's Exchange support professionals ensure that software patches, security updates, and service packs are implemented promptly and non-intrusively. Progent will also ensure that additional software supportive of Microsoft Exchange Server is kept up to date. In the event that the MS Exchange Server host system must be momentarily shut down for routine maintenance, Progent uses a support window from 10:00 pm Friday evening to 6:00 Saturday morning PST. Progent notifies customers in advance of any planned downtime in order to minimize business impact.

  • Regular Data Backup and Rapid Disaster Recovery
    Progent's data backup procedures for hosted Microsoft Exchange systems feature 30 days of per-day backups, full server backups once a week, differential backups every day, and full backups with off-site replication every month. Progent's virtual architecture allows quick system restoration in the event of a catastrophic failure, and in case an extreme host collapse Progent will move the hosted Microsoft Exchange Server system to a different host system within half a business day.

  • Help Desk Call Center Service
    Progent's Contact Center services are available to maintain Progent's hosted Microsoft Exchange environment. Progent's (Technical Response Center provides all Helpdesk services and is accessible by telephone, email, or Progent's web site. Supported by Microsoft-certified professionals who are experienced at delivering Microsoft Exchange help, Progent's Help Desk Call Center can efficiently resolve almost any problem related to Exchange and can also offer expert help for a broad range of network areas such as system infrastructure, business applications, mixed-platform interoperability, and network. Progent's Help Desk Call Center can in addition escalate highly complex issues to Progent's top-level consulting group which offers Cisco-certified CCIE infrastructure specialists, CISA, CISSP, CISM, and GIAC certified security professionals, Linux OS experts, and macOS and Mac OS X consultants.

  • Microsoft Exchange Administration Support
    Progent's Help Desk Call Center handles all Microsoft Exchange administration needs such as adding or removing mail boxes, modifying security levels, or resolving performance problems. As with every service provided by Progent based on Progent's Helpdesk model, Progent's Technical Response Center offers the broad and in-depth technical knowledge and consistent service of an enterprise-class IT support organization, plus the visible trouble-ticket tracking and follow-through of an efficiently managed Help Desk.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting and Management service offers full-service hosting for a small company's network and application in an environment that achieve the top levels of availability, data protection, and expandability and is in addition affordable and easy to move to another host environment. Progent's Data Center Hosting and Management services are built on proven virtual server architecture that permits small businesses with multi-platform networks to save dramatically on the expense of computers and peripherals, infrastructure support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor independence.

In contrast to common SaaS hosting models, Progent's Private Cloud Hosting supports all business servers in a single centrally managed environment and can handle multi-OS and non-standardized environments that are typical of small companies but are troublesome for most hosting services. Progent's Virtual Server Hosting services keep ownership of the software platforms in the client's control so that moving to a different virtual host is quick, safe, and easily affordable. This prevents becoming captive to a specific hosting service while still providing all the investment benefits inherent with Application Service Provider and SaaS hosting models.

Learn more about Progent's ProSight Virtual Hosting and Management Services.

Progent's Consulting Services for Microsoft Technology
For companies of any size in the San Francisco region or elsewhere in the U.S., Progent's Microsoft-authorized consultants can provide low-cost remote network help and IT consulting services for the whole array of Microsoft .NET servers. Progent can deliver Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 configuration support, Microsoft Windows Server 2008 R2 consulting, and Microsoft Windows 2003 Server maintenance. Progent's migration, installation, update, and support capabilities cover network architecture, configuration, and management outsourcing for project management and documentation, on-site and off-site IT support and network repair, Help Desk Outsourcing Support, comprehensive security expertise, full-service outsourcing, Microsoft Exchange hosting, and ProSight Virtual Hosting.

Progent in addition can deliver a full range of remote PC desktop support and troubleshooting services such as Windows 10 planning and migration support, Microsoft Windows 8.1 support, Windows 7 maintenance, moving to 64-bit computing, Office desktop and Office 365 collaboration support, and automating workstation deployment.

If your company requires immediate online help from a Microsoft certified engineer, visit Progent's Urgent Remote Network Help.

Find out more about Progent's Consulting Services for Microsoft Servers.

In order to get in touch with Progent about technical support for MS Exchange Server technology or to ask about Progent's Exchange hosting services, call 1-800-993-9400 or go to Contact Progent.

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