Introduction to Progent's Hosting and Management Services for Microsoft Exchange
Email is a mission-critical technology for businesses of all sizes and requires a host environment that offers world-class reliability, security, and IT support. Progent's Hosting and Management Services for Exchange offer small and midsize businesses with modest network budgets and overstretched executive bandwidth a low risk, affordable, and low-stress option for running Microsoft Exchange by providing the robustness of a world-class colocation facility plus the experience of Progent's Microsoft Gold-certified team of support engineers.

Benefits of Progent's Hosting and Management Services for Exchange
By utilizing an outsourced hosting service for Microsoft Exchange, small and midsize businesses can gain an array of benefits. The most obvious advantage is monetary. Gartner Group has estimated that colocation can save from 20-35% of the expense of creating and operating an in-house facility. Benefits such as reducing executive distraction and increasing system availability and protection are harder to estimate, but these are clearly major benefits. Examples of the specific advantages of using a hosting service for Exchange are:

  • Reduced Capital Expenses
    By utilizing a hosting provider for vital business applications like Microsoft Exchange, small and midsize businesses on a tight budget are able to eliminate the substantial expense of designing and constructing a data center with adequate physical access security, environmental control, power backup, fire protection, and fault-tolerant Internet connections. Hosting services also eliminate the cost of software and of non-stop technology such as clustered servers and zero-downtime disk arrays. Increasing IT system capability as your business grows is also inexpensive and simple.

  • Lower Operational Expenses
    Progent's Hosting and Management Services for Microsoft Exchange reduce operational expenses by leveraging the expertise of Progent's IT support engineers and Helpdesk team. Small businesses get the benefits of having access to a large IT support staff without needing to finance one. Small companies also save the expense of the data center's 24x7 on-site security personnel and 24-hour operations center.

  • Improved Executive Management Focus
    By utilizing Progent's Hosting and Management Services for Microsoft Exchange a small organization's executive management group is spared the time loss and stress of ensuring that the mission-critical email environment stays always available, protected,up to date, regularly backed up, and effectively administered. Actual or imagined user problems can be resolved by Progent's Help Desk, and management duties like additions, deletions, and security changes can be taken care of by Progent's Exchange professionals. All of these support services allow managers to concentrate on fundamental business issues where they can provide the most help to the enterprise.

  • Enterprise-class Protection
    The onsite security provided by Progent's enterprise-class data center is far above the quality that typical small companies could reasonably expect to attain with an in-house data center. In conjunction with a full-time team of onsite security officers, Progent's data center offers advanced intrusion monitoring and blocking systems plus reinforced structures to stop unapproved access. Progent also provides software security that includes an advanced firewall, round-the-clock network monitoring, spam and virus filtering, fast and thorough security patch management, and an experienced online group of system recovery experts.

  • Improved Fault Tolerance and Dependability
    Progent's facility for hosting Exchange features UPS electrical power, redundant air conditioning, and failover Internet connectivity to deliver a high level of availability. The hosting facility is also located in a seismically stable region for safety from earthquakes. Progent's virtualized infrastructure for supporting Exchange offers additional availability thanks to technologies like clustering and non-stop hard disk arrays.

  • Regulatory Compliance
    If your business needs to or desires to comply with regulatory requirements like as SOX, Gramm-Leach-Bliley, or HIPAA, using Progent's Hosting and Management Services for Microsoft Exchange positions you to meet even the toughest security requirements.

  • Business Continuity
    The non-stop and secure features of Progent's data center reduces the likelihood that an event will bring down your Exchange server. In case of a disastrous failure, Progent's consistent backup procedures and virtualized architecture allow fast system restoration to ensure that your company can quickly resume operations.

World-class Data Center
No small business can justify the cost of designing, implementing, and maintaining a world-class hosting facility. Progent allows small and midsize businesses to get more from their information systems investment by providing Exchange Hosting and Management Services based on a data center trusted by some of the country's largest companies for hosting mission-critical applications. Important features of the data center Progent uses for application hosting are:

  • 24x7 Staffed Security Plus Advanced Security Electronics
    Progent's hosting facility features tight security for controlling and tracking personal entry to the facility. Internal security personnel are present on a 24-hour basis and a sophisticated security system includes surveillance cameras, motion detectors, badge readers, and biometric access control devices. The perimeter of the data center is surrounded by armored glass and internal areas are secured within steel mesh security screens.

  • Full-time Operations Center
    Progent's hosting facility for Exchange includes a full-time operations center with certified engineers and technical experts who oversee the infrastructure and security of the facility and solve problems.

  • zero-downtime Broadband Internet Access
    Progent's facility for applicatiion hosting provides failsafe BGP4 Internet connectivity via an advanced switching architecture that incorporates double, spatially isolated fiber vaults interfaced to multiple network carriers. Each cabinet is supported by a separate TELCO central office. Two fault-tolerant SONET rings provide dual fiber routing to host equipment. Internet access is served by tier 1 ISPs.

  • In-depth Electrical Power Backup Systems
    The facility utilized by Progent for application hosting has its own municipal utility district substation on the site. The substation is powered by multiple regional substations. The facility has four diesel-powered generators, each with backup failover parts. The generators have switch units for rapid delivery of emergency power and have the fuel to run the whole facility for one week. The facility also has uninterruptible power supply units, power distribution units, and gel batteries capable of powering the entire data center while the backup generators are switching.

  • Fail-safe Computer Room Air Conditioning (CRAC)
    Progent's facility for Exchange hosting features backed up server room cooling units configured in a closed loop configuration using water-cooled chiller units that are rotated each month.

  • Fire Detection and Control
    Progent's facility for application hosting is equipped with a VESDA detection system tracked by the round-the-clock facility operations center staff and by an external third-part service. The fire control mechanism features a dual interlock dry pipe system that uses 10' x 10' zones to reduce the impact on computer equipment near any fire.

  • Seismically Neutral Site
    The facility that houses Progent's application hosting servers is located in a seismically stable region with no discovered tectonic faults and no recorded earthquakes. The data center building is also built with a steel-beam system engineered to withstand a substantial earthquake.

Progent's Integration and Support Services for Exchange Hosting
Progent's hosting services for Exchange feature complete incorporation of Exchange Server with your current IT network and also include a variety of continuing support services that will keep your messaging solution operating at peak efficiency with a high degree of security, availability, management control, and client support. All software licenses are purchased by Progent and are the property of Progent, and all servicing of servers and other equipment is implemented at no charge to clients. Progent's fast and non-stop Internet connections deliver 3 MBPS performance.

Configuration and support services provided with Progent's Exchange hosting include:

  • Seamless Integration with Your Network
    Progent's hosting service for Microsoft Exchange is invisible to your workers, customers, and partners. Your existing email domain name is preserved in addition to your email addresses, contact information, file set up, and work groups. Your Exchange Server will also be accessible anywhere through Outlook Web Access (OWA) or Exchange wireless service. Progent will also configure Exchange to handle synchronization with Window Mobile-powered computing devices such as Windows Pocket PCs and smartphones.

  • Spam/Virus Filtering and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that uses the services and infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.

  • 24x7 Network Monitoring
    Progent's hosting for Exchange features constant monitoring of the efficiency and security of Exchange Server using Microsoft's System Center Operations Manager (SCOM), a sophisticated network monitoring solution that automatically uncovers network trouble and tendencies. Microsoft System Center Operations Manager works by proactively scanning event history, then screening, consolidating, and analyzing these system events based on an extensive built-in database. When MS Operations Manager detects problems or a potentially dangerous trend, it can initiate special repair routines or transmit alarms to alert Progent's email support experts.

  • Update and Patch Support
    Included with the services provided with Progent's Exchange hosting, Progent's Exchange support professionals make sure that patches, security updates, and service packs are implemented consistently and non-intrusively. Progent will also make sure that additional software associated with Exchange Server is kept current. In the event that the Exchange Server host system must be momentarily shut down for ordinary software maintenance, Progent uses a maintenance window from 10:00 Friday evening to 6:00 Saturday morning PST. Progent notifies customers before any scheduled downtime so as to reduce business disruption.

  • Regular Backup and Rapid Restoration
    Progent's backup procedures for hosted Microsoft Exchange systems include 30 days of daily backups, full server backups every week, differential backups each, and complete backups with off-premises archiving every month. Progent's virtualized server configuration allows quick data recovery in the event of a disaster, and in case an extreme host failure Progent will move the hosted Microsoft Exchange Server system to another virtual server within four business hours.

  • Contact Center Service
    Progent's Helpdesk services are available to maintain Progent's hosted Microsoft Exchange environment. Progent's (Technical Response Center provides all Help Desk Call Center services and is accessible via telephone, email, or the web. Supported by Microsoft-certified professionals who are expert at providing Exchange support, Progent's Help Desk can efficiently resolve virtually any problem associated with Microsoft Exchange and can also provide high-level support for a broad array of network areas including system architecture, business software, multi-platform integration, and system security. Progent's Help Desk Call Center can also escalate highly complicated issues to Progent's world-class consulting group which includes Cisco-certified CCIE network specialists, CISA and GIAC accredited security engineers, Linux experts, and Mac OS X consultants.

  • Exchange Administration Support
    Progent's TRC handles all Microsoft Exchange administration needs such as adding or deleting users, changing security privileges, or troubleshooting connectivity problems. Like every service offered by Progent based on Progent's Contact Center model, Progent's Technical Response Center delivers the extensive and deep technical knowledge and dependable service of an enterprise-class IT support organization, as well as the visible ticket monitoring and follow-up of a well managed Helpdesk.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service provides comprehensive hosting for all of a small or midsize company's network and application in a setting that delivers the highest degree of dependability, data protection, and scalability and is also economical and simple to migrate to another environment. Progent's Server Hosting and Management services are built on advanced virtual server technology that allows small businesses with multi-platform environments to save significantly on the costs of capital equipment, network support, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence.

In contrast to common SaaS hosting packages, Progent's Private Cloud Hosting supports all network and application servers in one unified-management environment and can handle mixed platform and non-standardized networks that are common for small businesses but are troublesome for conventional hosting services. Progent's Virtual Server Hosting services keep ownership of the OS and application software in the customer's hands so that migrating to a new virtual host is quick, safe, and easily affordable. This avoids becoming a prisoner to your initial hosting provider while still providing all the cost benefits inherent with Application Service Provider (ASP) and SaaS hosting models.

Find out more about Progent's ProSight Virtual Hosting and Management Services.

Progent's Consulting Services for Microsoft Technology
For companies of any size in the San Francisco area or anywhere in the United States, Progent's Microsoft-authorized experts offer low-cost remote network assistance and professional consulting support for the whole array of Microsoft .NET servers. Progent offers Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 deployment support, Microsoft Windows Server 2008 consulting, and Windows Server 2003 technical support. Progent's migration, installation, update, and support capabilities cover system architecture, configuration, and management outsourcing for project analysis and documentation, on-site and remote technical help and network diagnosis, Help Desk Call Center Services, certified security consulting, full-service outsourcing, Microsoft Exchange hosting and management, and ProSight Virtual Hosting.

Progent also can deliver a full array of online PC desktop consulting and support services including Windows 10 migration assistance, Windows 8.1 technical support, Microsoft Windows 7 support, moving to 64-bit computing, Microsoft Office and Office 365 integration, and streamlining desktop configuration.

If your company requires urgent remote support from a certified consultant, refer to Progent's Urgent Remote Network Help.

Find out more about Progent's Consulting Services for Microsoft Servers.

If you wish to contact Progent about consulting support for Microsoft Exchange Server technology or to ask about Progent's Exchange hosting services, call 1-800-993-9400 or go to Contact Progent.

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