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How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft Skype for Business consultants can provide online and on-premises consulting services for companies of any size to assess the benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; set up HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms such as Cisco UC. Progent's certified data security experts can help you create and validate a security environment for your Skype for Business solution that is compliant with regulatory requirements.

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support specialist and IT consultant can utilize the technical and educational resources required to deliver the best network support available. Progent has world-class expertise in the design, deployment and troubleshooting of Microsoft-based business solutions. Progent's Microsoft-certified consultants offer Active Directory expertise, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 management, Microsoft Exchange 2003 troubleshooting, Windows Server 2016 hybrid integration, Windows Server 2012 R2 integration, Windows Server 2008 R2 consulting and support, plus Windows 10 planning assistance, Windows 8.1 integration, Microsoft Windows 7 maintenance, Microsoft Office and Office 365 support and training, and Dynamics GP (Great Plains) programming.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft supports transparent hybrid environments that combine Office 365 and on-premises Exchange. This permits you to have some Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified consultants can assist your organization with any phase of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on time and on budget. To find out more about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange systems, see Office 365 integration solutions with on-premises Exchange.

How can Progent help my Linux developers?
If you are developing UNIX or Linux applications on a system that features Windows-based servers, desktops and software, Progent offers IT outsourcing services that keep your network operating smoothly while freeing you to concentrate on your area of high-value expertise. By using automated network monitoring and providing remote and on-site technical help when you need it, Progent provides Linux developer support that offers an economical way to manage an IT network that features top-level reliability, security and performance.

Can Progent help us move our data center to a colocation facility?
There are hundreds of world-class data center colocation Sites in the San Francisco Bay Area and larger metropolitan areas across the United States, and Progent's Internet data center consulting professionals can enhance your network's reliability and performance by helping you choose a colocation facility that addresses the individual requirements of your business including geographic proximity, space, connectivity, affordability, and extra additional features and services. Progentís colocation center IT services are intended for companies with hardware housed at collocation hosting sites and requiring timely on-premises help at the co-location site plus remote help from Microsoft and Cisco certified experts. Progent offers a selection of collocation center consulting services such as network topology analysis, Windows and UNIX server installation and support, troubleshooting for server and communications infrastructure, design and deployment of zero-downtime configurations, architecting and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and creating fault tolerant server and storage clustering systems.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki Wi-Fi access point experts provide online and onsite support to assist organizations of any size to plan, deploy, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can help you to configure and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides the same access, responsiveness, security compliance, ease of management and availability for wired and wireless clients irrespective of their location or computing device. (Refer to Meraki switches integration.)

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones usually requires that you configure and fine tune many components of your Wi-Fi infrastructure including wireless access points, routers, wireless LAN controllers, and call management tools. Progent's wireless IP phone configuration and troubleshooting experts can provide online and on-premises assistance to help you create and administer a Cisco wireless VoIP phone solution by providing services that range from debugging the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can help you design, justify and carry out a plan to move to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold-certified consultants can also deliver economical online consulting services and technical support so you can maintain 2012 installations. Progent can help you to assess the business advantage of upgrading from earlier releases of Microsoft Windows Server and can adhere to best practices to support a smooth move to Windows Server 2012 R2.

What VMware virtualization products are supported by Progent?
Progent can provide the support of a certified VMware VCDX consultant to help your organization plan, deploy, manage and repair VMware vSphere-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid cloud systems. Progent's VMware vSphere and NSX consultants can provide advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantsoffer expert remote support to help businesses of any size to connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in hybrid network models that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that enables your in-house IT organization to take advantage of the network monitoring services of an outside consulting firm. If your operation has a small internal IT staff, Progent's Managed Network Monitoring co-sourcing offering is an affordable way to increase system reliability, capacity and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a needs evaluation and configures System Center Operations Manager
  • Progent sets up a remote System Center Operations Manager server to track your IT system
  • Progent provides Contact Center support, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, analyzes, and/or fixes problems
  • Progent provides ongoing service maintenance including installation of service packs and security patches
  • Network Appliances must be under vendor's on-site warranty service

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    If your small business is in the East Bay Oakland/Berkeley area area and you need technical assistance, IT outsourcing, or high-level services from a certified Progent professional, call 510-899-7400 or visit Contact Progent.

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