Can Progent help my business migrate from Windows 2000 Server?
Progent can help you create, justify and deploy a plan to migrate to Windows Server 2003 from Microsoft Windows 2000 Server. For small companies and mid-sized businesses in the San Francisco Bay Area, Progent's Microsoft-certified consulting staff can provide computer support and network consulting services for the whole family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft business applications. Progent's migration, configuration, performance tuning, management, and specialized software development services include architecture and system design, configuration and roll out.

How can Progent help UNIX developers?
If you are a Linux developer, Progent can show you how to optimize servers and leverage your purchase of non-stop hardware by designing a virtual infrastructure with tools such as VMware. A virtual infrastructure allows UNIX and Linux developers working in a predominantly Windows environment to consolidate expensive computing hardware by dividing servers into secure, discrete modules that are easy to manage and can economically and reliably support a variety of development platforms such as UNIX, Linux and Solaris. Progent's network consultants can help you set up robust physical and virtual network infrastructures that are ideal for developing and validating new applications.

Does Progent offer security consulting for UNIX environments?
If you have a multi-platform system that supports UNIX/Linux and Windows servers and desktops, Progent can enhance system security by offering a CISSP or CISM-certified consultant to assist your entire business in a broad range of security areas such as security management practices, security structure and paradigms, access control systems and processes, and business continuity planning.

How can Progent help my business get the most benefit out of Microsoft Operations Manager (MOM) software?
Configuring Microsoft Operations Manager can be complex. With over five years of experience with the NetIQ product upon which MOM is built, Progent's IT consulting experts can help you choose appropriate MOM components, set up and deploy MOM, and develop specialized rules, scripts, reports and alerts for your enterprise. Progent can also write a description of Microsoft Operations Manager's network monitoring policies and procedures.

You can outsource MOM problem reaction to Progent's Microsoft-certified consultants. With years of network support experience, these IT experts can also act quickly to the monitoring data generated by MOM to keep vital systems operating smoothly. By analyzing trend data and responding efficiently to alerts, Progent can eliminate incipient problems before they result in downtime or fix serious problems the moment they manifest themselves. Usually, Progent can fix network trouble remotely, conserving time and expense. For serious problems requiring in-person support, Progent can quickly send a field engineer to the site of any small company in the San Francisco Bay Area.

Can Progent help maintain and improve my development environment for Linux applications?
Progent's Linux developer network support services offer your Linux engineers access to experienced IT support experts to design and manage your business network without the expense and distraction of maintaining a large internal administrative and support team. Progent's IT outsourcing allows Linux developers to focus their strategic skill on core business tasks while still receiving the benefits of high-quality network support. Progent has produced a Small Business IT Outsourcing White Paper that summarizes how outsourcing can save you money and boost productivity.

What consulting services are available from Progent for Firewall and VPN security?
Progent's security professionals have extensive field experience deploying and supporting Firewall and VPN technology from diverse suppliers and can help you design a robust security solution and then implement, manage and support it. In addition, Progent's CISSP certified engineers and CISM certified security professionals can tell you ways to design security into your business procedures.

How does Progent document the support services provided to my business?
Progent's highly evolved IT service reporting system offers detailed records for all billed consulting. Every Progent staff member has full available all the details of billed services delivered by any staff member to every client. This history of problems and solutions, as well as false alarms and missteps, is filed as a readily available and searchable in-house information repository that allows Progent's IT consultants to share their experiences company-wide so that the net effectiveness of Progent's service increases continually.

What are the advantages of being a Microsoft-Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support engineer and IT consultant has access to the technical and educational resources necessary to offer the best network support available. Progent offers world-class expertise in the architecture, design, implementation and troubleshooting of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory consulting, Microsoft Exchange 2007 expertise, Exchange Server 2003 support, Microsoft .NET Server help, plus Windows XP and Vista desktop help, Microsoft Office support and training, and Microsoft Dynamics GP application development.

How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it possible to fix even the most difficult technical issues that can crop up occasionally. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified technical team members, Progent can rapidly and cost-effectively solve even the most vexing issues. Working with hundreds of clients and performing thousands of complex implementation and integration jobs every year provides Progent a unique view about which techniques work and which do not.

Does Progent support Great Plains business software?
Progent can provide a Great Plains consulting specialist to maintain and customize your Greta Plains accounting system. Progent can also assist you to plan and follow an affordable upgrade to Great Plains so that you preserve your data, bolster your security, streamline your reporting and analytics, get full advantage of Microsoft Office support, and reduce business disruption by creating and executing an efficient migration strategy.

What are the advantages of Progent's model for remote support?
Many computer system issues can be resolved immediately by Progent's group of remote support experts. This minimizes lost productivity that can result from waiting for an on-site consultant to appear at your office. Furthermore, many independent consultants and IT service groups demand minimum on-site billing that may convert a 10-minute problem into a 2-hour expense. Progent’s practice of charging per minute and charging only for service actually delivered permits Progent’s remote support experts to resolve hundreds of small issues daily at the lowest possible cost. In addition, the confidence of having reliable access to Progent's expert team of IT consultants opens the gates to a new realm of powerful network technologies that typical small companies would otherwise rule out because of the risk of having insufficient expertise.

How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2007?
Progent's Exchange 2007 migration professionals use documented best practices to help you move from POP3 email installations to Microsoft Exchange Server 2007. Progent handles critical details such as coordinating domain names so that both on-site and remote users make a trouble-free migration from POP3 email. Progent can help you with configuring an on-site Exchange Server environment or help you locate and manage your Microsoft Exchange Server in an external, third-party Data Center.

Call 510-899-7400 or send email to information@progent.com