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How can Progent's consultants help with Microsoft SQL Server?
Progent's SQL Server experts, database software programmers, database administration experts, project managers, Cisco-certified network engineers, business continuity planning specialists, and network security professionals can help your business to support and expand your SQL Server solution, create or update data-driven applications, assess the potential advantages of upgrading SQL Server 2016 or transitioning to SQL Server 2014 from an older version of SQL Server or from a different RDBMS system, install test systems at your site or at Progent's lab, design and execute a smooth transition to SQL Server, and define a cost-effective and secure IT infrastructure that lets you realize the full business benefit of SQL Server.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications that include Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange 2016 offers significant improvements over previous versions of the Exchange platform with innovations such as native capability for fault-tolerant mailbox server clustering called Database Availability Groups support for commodity disk storage to slash the expense of big inboxes, a feature-rich web client that works with more web browsers, sophisticated voice mail capability featuring voice-to-text translation, and a wealth of tools for enhancing data protection and regulatory compliance. Microsoft calculates that if carefully deployed, current versions of Exchange Server can reduce messaging costs by 50-80%. Since Microsoft no longer supports Exchange Server 2003, organizations have an additional reason to ask Progent's Microsoft Exchange 2016 Server engineers about upgrading to the latest version of Microsoft Exchange.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voicemail solution that facilitates collaboration by providing flexible set of options for accessing voice messages within a framework that is easy to deploy and maintain. Unity Connection lets you access and manage voicemail from your email inbox, browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to mid-size businesses (SMBs) and corporate branch locations with up to 500 workers. Progent's Cisco-certified CCIE consultants offer Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your voice messaging solution gives you the highest possible competitive value.

Can Progent help us integrate and manage Android smartphones?
Progent's Android phone integration consulting have extensive experience providing online and on-premises support for organizations of all sizes who need to integrate Android phones and tablets into their IT systems so that users can work together from anywhere. Progent offers the range of skills to solve technical problems that span multiple manufacturers and that represent a combination of older and up-to-date technology. Progent offers budget-friendly online expertise to assist you with any aspect of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to help you to handle particularly stubborn IT problems, or Progent can provide outsourced or co-sourced project management services to help you finish strategic network initiatives on time and within budget. Progent can assist with local, cloud-based, or hybrid network environments and offers expertise with operating systems, apps, management tools and network infrastructure. Progent also can provide specialized group or one-on-one classes to show you how to manage and operate Android phones and tablets efficiently.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service bundles intended to allow small companies to get a professional security assessment from a qualified security consultant. With Progent's External Network Security Inventory Checkup, a security expert runs an extensive examination of your IT infrastructure from outside your firewalled perimeter to uncover possible risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer executes a system scan from an authorized machine inside your company firewall to assess your exposure to inside assaults. Both security inventory packages are set up and run from a protected external site.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM and VMware NSX consulting expert to help you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2016 Hyper-V consultants and Windows Server 2012 R2 consultants can assist you to analyze the possible benefits of Hyper-V-powered virtualization for your business, conduct test installations to verify Hyper-V's operation with your line-of-business applications, assess your network and server infrastructure for smooth performance with virtual server technology, help you in upgrading to Windows Server 2016 or Windows Server 2012 R2 and setting up Hyper-V, educate your network management staff to monitor and administer Hyper-V, provide expert consulting help for enhancing the security of your virtual servers, design and test business continuity processes that optimize system availability, and deliver ongoing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk outsourcing.

How can Progent help large enterprises?
Progent's IT experts can assist enterprises to design, execute, and support major rollouts of vital Microsoft, Cisco, and Oracle technology by delivering support services such as Active Directory (AD) consulting, MS Exchange 2016 Server upgrade support, Microsoft Exchange 2013 consulting, SQL Server DBA services, Cisco infrastructure engineering, Oracle database administration support, MySQL consulting, and project management support. Progent has worked with some of the world's largest companies to integrate mission-critical IT solutions powered by Microsoft technology and can provide transparent branch office support services for enterprises with branch offices in the San Francisco Bay Area or in major cities in the United States.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network engineers can assist you to design and deploy Juniper Firewall and VPN technology, optimize and support your network infrastructure, and migrate efficiently from discontinued devices to current releases. Progent's Junos OS engineers can provide support for Juniper's premiere network operating system to enable you to streamline the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platformS and can assist organizations manage environments that incorporate a mix of Juniper's OS platforms.



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If your small business is in the East Bay Oakland/Berkeley area area and you require computer assistance, information technology outsourcing, or high-level services from a certified Progent professional, call 510-899-7400 or visit Contact Progent.
















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