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How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory consulting services include certified help in architecting, deploying and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified experts have in-depth background in diagnosing tough Active Directory challenges such as replication problems, multi-domain partition implementations, corrupted AD objects, clean-up of legacy early-release software configuration objects in live AD environments, and fixing of unsuccessful installations of AD and AD-integrated programs. Additionally, Progent is skilled in applying advanced Active Directory utilities such as ADSIEDIT and NETDIAG. Progent can also recommend configuration techniques that address key issues including Active Directory naming standards, hierarchical model, IT management structure, utilization and structure of group policy objects, plus security and auditing definitions. Progent can also analyze the impacts of server and service implementations on capability and speed.

What types of organizations can Progent help?
Progent offers IT outsourcing, cloud integration plus desktop and mobile help for small and midsize businesses, affordable online IT consulting for local governments and schools, plus remote office support and disaster recovery solutions for enterprises. Progent's small business clients usually cannot afford the distraction and overhead needed to have a full-fledged IT support staff and depend on Progent for occasional guidance, system integration and remediation. Small and midsize businesses find it cost effective to utilize Progent's online support services on an occasional basis for jobs such as Microsoft Windows Server deployment, Exchange Server set up, network hardware patching, site relocation, cloud integration, or Call Center outsourcing. For enterprise-class disaster recovery systems, Progent can provide immediate online or onsite access to a Cisco-certified CCIE network engineer, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISSP and GIAC-certified data security consultants offer an array of security assessment packages designed for networks of all types and sizes.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small and mid-size businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery capability for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a wide array of consulting services to assist you to design, install, optimize and troubleshoot a backup/restore system based on Altaro VM Backup. To learn more, see Altaro VM Backup Certified Consultants.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates significant enhancements in key areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft Gold-certified SQL Server 2014 consultants can provide efficient remote and onsite services including planning, deployment, administration, troubleshooting, and application development expertise to enable organizations of all sizes to achieve fast return from their SQL Server 2014 deployment. In case your organization is currently running SQL Server 2014, Progent can help you to carry out an efficient transition to SQL Server 2016.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps that include Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the design and deployment of hundreds of innovative information technology solutions based on Microsoft technologies. Mr. Kent started Progent in order to address the needs of small businesses who can't justify the cost of supporting a large IT group but who still require information networks with world-class dependability, security, and performance.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in the San Francisco Bay Area and in major cities throughout the S. two cost-effective outsourcing service packages built on System Center Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printer-friendly spec sheet summarizing Progent's Network Monitoring Service Packages for mid-sized businesses, click:Network Monitoring Packages.

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Integration of Cisco's wireless IP phones usually demands that IT teams set up and optimize numerous key pieces of your Wi-Fi infrastructure including wireless access points, switches, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration consultants offer online and onsite support to help your organization create and manage a Cisco wireless VoIP phone deployment by providing services that can range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.

    Does Progent offer desktop support services?
    Progent can deliver a broad range of cost-effective services to help your company to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows, Mac OS X Lion or Snow Leopard, or various versions of Linux. Progent's desktop PC consulting services include Windows 10 migration support, Microsoft Windows 8.1 consulting, Microsoft Windows 7 technical support, Microsoft Office integration, and 64-bit processing expertise.

    Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
    Internet Information Services 7.5, Which is provided with all releases of Windows 2008 Server R2, is a powerful role for web hosting and web application programming. The new version offers improved protection, dependability, scalability, and troubleshooting while also delivering significant improvements in automated administration. A variety of familiar extensions to Internet Information Services have been integrated into IIS 7.5 such as the rules-based Request Filter Module (formerly called URL Scan), which can block dangerous HTTP requests from being run by hosted web software. Progent's Internet Information Services (IIS) experts can assist your company to configure IIS 7.5 as well as the latest extensions to IIS Manager like the GUI for controlling FastCGI applications.

    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a type of co-sourcing that enables your in-house IT staff to benefit from the server monitoring services of an outside IT support group. If your operation has a small in-house IT team, Progent's Managed Network Monitoring outsourcing package is an economical way to optimize network reliability, capacity and security.

    Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements assessment and installs Operations Manager
  • Progent deploys an off-site Operations Manager server to monitor your IT system
  • Progent provides Contact Center support, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, analyzes, and/or resolves network trouble spots
  • Progent performs regular network maintenance including application of service packs and security updates
  • Hardware must be under manufacturer's on-premises warranty service



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    If your small business is in the East Bay Oakland/Berkeley area area and you require computer assistance, information technology outsourcing, or advanced expertise from a certified Progent professional, call 510-899-7400 or visit Contact Progent.
















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