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Does Progent offer project management services?
For enterprise clients looking for advanced project management support, Progent can provide the services of veteran IT experts with decades of background in technology management, application development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These seasoned IT managers can provide project management skills to assist organizations to adhere to best practices to make sure strategic projects are successfully completed on time and on budget.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help your organization to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, functions as the center of Cisco's collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer a borderless IP-PBX solution by integrating closely with unified messaging applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified CUCM experts can help with any aspect of Unified Communications Manager configuration and troubleshooting in areas such as integrating VoIP phones and desktop video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE networking support, creating UCS server failover solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

Which ERP and MRP programs are supported by Progent?
Progent provides ERP and MRP consulting for a range of software packages that include:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit

    What are the advantages of Progent's model for remote support?
    Many computer system issues can be fixed quickly by Progent's team of remote support engineers. This eliminates lost productivity that can result from waiting for a local engineer to show up in person. Furthermore, many freelance consultants and network consulting firms demand minimum service charges that can turn a 10-minute problem into a two-hour expense. Progentís practice of charging per minute and charging exclusively for support that is performed allows Progentís remote service experts to resolve hundreds of small problems every day at the lowest feasible cost. In addition, the confidence of knowing there is reliable access to Progent's large team of technical professionals opens the door to a new world of powerful IT solutions that typical small organizations might otherwise rule out for fear of having insufficient expertise.

    How can Progent help us design and manage a virtualization solution?
    Virtual compute, storage and networking techniques enable businesses to maximize resource utilization, streamline network operations, and improve application uptime and data protection. operate multiple virtual servers on one physical computer. Typical applications for virtual servers include resource consolidation, low-cost hosts for programs that only run on outdated operating systems, and economical isolation of software development or testing environments from on-line systems. Progent's virtual server consultants offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Server 2008 Hyper-V Virtualization consulting, VMware vSphere deployment, VMware NSX virtual network design and integration, and Citrix XenServer assistance. Progent can configure virtual servers to optimize performance, fault tolerance and ease of administration while simultaneously cutting costs; propose and test business recovery strategies that reduce downtown in the event of a major failure; and provide continuing maintenance, repair, and engineering assistance as computer technology evolves.

    Does Progent provide consulting services for Microsoft Small Business Server?
    Even though the Small Business Server family has been terminated, this software package remains popular. Progent offers a range of Microsoft Small Business Server support services for all releases of the product. Also, Progent's Windows Server 2012 R2 Essentials consulting experts can help your business to assess the potential benefits of moving from a locally hosted environment based on Small Business Server version 2011 or earlier to a more cloud-centric network by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted applications. Regardless whether your resources reside on an on premises datacenter, in the Microsoft Cloud, or across a hybrid mix of environments, Progent offers full-service consulting, troubleshooting, and application development services for Microsoft's core platforms including Windows Server, Exchange Server, SharePoint Server, and SQL Server.

    Does Progent support Juniper and NetScreen Products?
    Progent's Juniper Networks-certified network consultants can help you to design and deploy Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and migrate efficiently from outdated equipment to current versions. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to help your business to simplify the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist you manage environments that include a combination of Juniper's OS platforms.

    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon AWS planning and integration consultants offer cost-effective remote support to help businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-centric or hybrid environments that seamlessly incorporate Amazon AWS resources. Progent can provide occasional consulting or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate smoothly to the Amazon AWS platform.

    Can Progent help my company migrate to Windows 10?
    Progent's Microsoft-certified Windows 10 migration consultants can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Online and on-premises assessment and upgrade support for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile management, teleworker connectivity, data and identity security, automated deployment and administration, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and users, and post-migration technical help.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers high-level remote consulting for disaster recovery/business continuity planning, validation, and training to assist you to prepare for potential catastrophes, minimize service disruption for your vital IT functions, avoid data loss, and comply with examiners' letters and contractual obligations. Progent's business continuity experts can team with your management and network support staff to provide risk analysis, define interdependencies, identify the resources required to run your organization, prioritize key IT functions and specify acceptable restoration times, select colocation sites, set up safe offsite connectivity for crucial workers, plan emergency notification systems and assign responsibilities for staff, write a complete recovery and test plan, and provide training for management and technical staff to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can assist you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progentís business information reporting consultants can provide online and onsite expertise to assist your organization with any facet of BI reporting ranging from debugging or enhancing reports to designing and implementing an advanced BI solution. Progent's management reporting consultants can assist your company to maintain your current reporting system, help you to migrate reports from an outdated reporting platform to a current one, and deliver custom online mentoring to meet your individual requirements. Progentís management reporting professionals can provide expertise in all popular business analytics reporting tools including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

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    If your small business is in the East Bay Oakland/Berkeley area area and you are looking for computer help, IT outsourcing, or advanced services from a Progent professional, call 510-899-7400 or visit Contact Progent.

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