More Questions and Answers
What are some examples of small businesses saving money by outsourcing IT support to Progent?
Progent has created a white paper that details the advantages a small company can realize from outsourcing IT management and other information technology services. The white paper provides detailed examples of the ways San Francisco Bay Area organizations benefited from Progent's outsourcing support by enhancing the business value of their information systems and reducing expenses for IT consulting. To read a conveniently formatted PDF copy of this document and learn ways outsourcing can reduce costs and improve productivity, click:
Small Business IT Outsourcing White Paper
(140 Kb PDF file).
Does Progent support Microsoft technology exclusively?
Progent's concentration is Microsoft-based technology, but
Progent has deep experience in the design, installation, and integration of heterogeneous networks
that combine high-end technology from multiple top hardware and software vendors
that include 3COM, Adaptec, APC, RIM Blackberry Wireless, Checkpoint, Citrix, Cisco, Computer Associates, D-Link, HP/Compaq,
Dell Computers, IBM, Intel, Lucent, Linksys, Maxtor, Netgear, Netopia, Network Associates, Nortel, Quantum,
SMC Networks, Symantec, Trend Micro, VERITAS, and WatchGuard.
Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide Northern California mid-sized organizations two basic
outsourcing support programs built around Microsoft Operations Manager (MOM):
To view a concise printable datasheet summarizing Progent's two Network Monitoring Packages for medium size businesses, click:
Network Monitoring Packages 69 Kb PDF file).
Does Progent offer network monitoring support?
Progent offers a variety of Network Support Bundles built around the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a cutting-edge network management software platform that monitors the availability, speed and security of your information network and detects problems before they can disrupt your network. To give you additional understanding about the performance and robustness of your network infrastructure, Progent can help you deploy and operate popular network monitoring software powered by the Linux operating system.
Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified consultants average more than ten years of information technology industry experience, in the trenches of IT support, executing a broad range of networking projects for a broad spectrum of clients. Each Progent expert brings a set of personal best practices from this extensive industry experience, and these are further enhanced by the company-wide best practices education that Progent instills in its engineering staff. For larger projects, Progent technical team members utilize the Microsoft Solutions Framework (MSF) model for large IT tasks which divides projects into discrete and manageable sections that reduce the chances of a project getting out of control.
What are the advantages of being a Microsoft-Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support engineer and IT consultant has access to the technical and educational resources required to deliver the best information technology service available.
Progent delivers world-class expertise in the architecture, design, deployment and troubleshooting of Microsoft-based business solutions.
Progent's Microsoft-certified IT support professionals offer Active Directory expertise, Exchange Server 2007 expertise, Microsoft Exchange support, Microsoft .NET Server consulting, plus Windows XP and Vista desktop support, Microsoft Office technical support and training, and Great Plains Software application development.
Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can support the creative side of Mac networks by providing consulting services and training in graphics, sound, and multi-media. Progent's consultants offer education in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also assist you with complex tasks such as scanning or digitizing sound or motion video or installing an commercial grade post-production facility.
What services are available from Progent for UNIX-Windows integration?
For multi-platform networks that feature UNIX and Windows servers and workstations, Progent's
UNIX-Windows integration, management and troubleshooting services include:
System Infrastructure Configuration and Support
Consulting for Microsoft Windows Services for UNIX (SFU)
Off-site Network Monitoring and Administration
Remote Network Help and Troubleshooting
Hands-on Network Support Anywhere in the Bay Area
Help Desk Support
Why should a small business outsource IT support?
Whether it involves architecting IT system infrastructure, setting up or outsourcing a Help Desk, deploying a new email solution, or building an on-line eCommerce system,
outsourcing your network technical services can control costs and reduce uncertainties, enabling IT service costs to expand in a more linear and gradual way than is possible by building up a large, all-purpose internal IT staff.
Does Progent offer support for UNIX developers?
If you are creating UNIX or Linux applications on a network that includes Windows-based servers, workstations and office productivity software, Progent offers
network outsourcing and support service that keeps your system productive while permitting you to concentrate on your field of high-value expertise. By using 24x7 network monitoring and delivering remote and in-person support as you need it, Progent offers developers an economical way to support an IT network that features high reliability, security and throughput.
What services from Progent can help my company take full advantage of an external Data Center?
Progent's Data Center support professionals can improve your network's availability and performance by helping you choose a Data Center that matches the unique requirements of your company, which may include geographic proximity, space, connectivity, cost, and value-added features and services.
What pricing structure does Progent use for support services?
Progent's simple hourly service model demands no complicated contracts, minimum fees or hidden charges. Many competitors have minimum billing or other additional fees that drive up support costs. For remote service from Progent, you are billed only for the documented time devoted to working on your problem. If it only takes a quarter of an hour to correct your problem, then you pay only for a quarter of an hour. For scheduled on-site support service booked more than one day ahead, you pay only for the time when our consultant is actually on-site solving your network. No extra on location surcharges or travel expenses. Only our affordable hourly billing rate. For urgent same-day on-site support calls, you may have to pay for our consultant's travel time, but never a higher emergency billing rate. Because Progent has a large team of expert service professionals located throughout the entire Northern California service territory, an available expert is usually close by to assist.
More Questions and Answers
If your small business is in the East Bay Oakland/Berkeley area
area
and you require technical help, information technology outsourcing, or professional expertise from a certified Progent expert:
Call 510-899-7400 or send email to information@progent.com
