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How can Progent enhance my network security?
Progent's CISA and CISM-certified network security engineers can assist you create a comprehensive network security strategy that includes hardware and software as well as processes to guard your IT resources. Progent's Microsoft Internet Security and Acceleration (ISA) Server experts and Forefront TMG 2010 engineers can help you to maintain Microsoft's discontinued firewall platforms. Progent's ASA firewall with Firepower Services engineers can assist you to maintain Cisco ASA firewalls for optimum network protection. Progent's security assessment testing service bundles offer economical and objective analyses of your current external and internal security environment. Progent's Email Guard spam and virus filtering service can stop spam and email-borne malware before they arrive at your firewall.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of RIM BlackBerry-certified engineers who can help small companies to plan, administer, and support BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, doing away with the requirement for an in-house BlackBerry expert and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-qualified experts, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This wide range of expertise, in conjunction with Progent's efficient remote service delivery model, provides small and mid-size businesses an efficient solution for integrating BlackBerry devices and software seamlessly into their information network.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services address a wide array of load balancing techniques including server balancing, business software balancing, and LAN/WAN infrastructure routing. Progent's engineers can assist your company to enhance system availability and performance by implementing load balancing capabilities incorporated into products such as Microsoft Windows Server 2003 Network Load Balancing Manager, Microsoft Windows Server 2008 Network Load Balancing Manager, the NLB mechanism of Microsoft Windows Server 2012, Cisco Content Services Switches and Cisco IOS-based Routers, Citrix Access Gateway, and F5 BIG-IP Global Traffic Manager.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings management, keeps track of network assets, protects against corporate data leakage, provides network health monitoring, allows secure self service, and offers a single point of control for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft Gold-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help you with any facet of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Exchange 2016 offers important enhancements over older versions of the Exchange platform through features such as native capability for high-availability mailbox server clustering known as Database Availability Groups or DAGs support for low-cost disk drives to cut the cost of large e-mail inboxes, a more powerful web client compatible with all popular web browsers, sophisticated voice mail capability including voice-to-text translation, and a variety of tools for enhancing data protection and regulatory compliance. Microsoft calculates that if judiciously configured, current versions of Exchange Server can reduce email expenses by 50-80%. Because Microsoft no longer supports Microsoft Exchange 2003, organizations have an additional reason to ask Progent's Exchange 2016 experts about upgrading to the newest release of Exchange.

Does Progent support Lync Server 2013?
Microsoft Lync 2013 enables businesses of all sizes to create a manageable and secure communications environment that supports a Bring-Your-Own-Device computing model with IM, real-time presence, web meetings with application sharing, as well as IP and PSTN calling across a wide assortment of stationary PCs and mobile devices. Progent's certified Lync 2013 experts can assist you to assess the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your present and future goals, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your management team and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync 2013 with key Microsoft Office and Office 365 apps such as Outlook, Word and PowerPoint.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking technologies enable IT organizations to optimize resource utilization, simplify network management, and enhance workload availability and data protection. run multiple virtual servers on one physical computer. Common applications for virtualization are hardware consolidation, low-cost hosts for programs that require older operating systems, and affordable isolation of software development or testing environments from on-line ones. Progent's virtualization technology consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Hyper-V Virtualization help, VMware vSphere and vCloud deployment, VMware NSX virtual network design and management, and Citrix XenServer assistance. Progent can configure virtual machines to maximize performance, reliability and ease of administration while at the same time lowering costs; propose and verify disaster recovery strategies that reduce productivity loss in the event of a major failure; and deliver ongoing support, repair, and consulting assistance as virtualization technology evolves.

What are the advantages of Progent's model for remote support?
The majority of computer system problems can be fixed immediately by Progent's group of remote support engineers. This eliminates lost network availability that can be caused by waiting for an on-site engineer to appear in person. Furthermore, many freelance engineers and IT consulting firms require minimum on-site charges that can turn a ten-minute visit into a 2-hour expense. Progentís practice of billing per minute and billing only for support that is delivered permits Progentís remote service experts to resolve hundreds of small problems every day at the lowest possible cost. Further, the confidence of having reliable access to Progent's expert group of technical professionals opens the door to a new realm of powerful IT solutions that typical small companies might otherwise shy away from because of the risk of having insufficient support resources.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include system evaluation to ensure that your computer system meets required levels of security and remote connectivity, 24x7 server monitoring using MOM to anticipate problems before they impact your business, optional Help Desk Support from Progent's technical staff, security audit to help preserve your network from intruders and viruses, installation of Service Packs and security updates for servers and software, discounts on Progentís off-site and on-premises troubleshooting services, and access to Progentís staff of Microsoft-certified system engineers and support technicians.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants can assist you to upgrade to Aironet wireless access points and Cisco wireless controllers that comply with the recently approved 802.11ac Wi-Fi specification, enabling you to triple the performance for your Wi-Fi network while increasing the coverage area.



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If your small business is in the East Bay Oakland/Berkeley area area and you need technical assistance, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.
















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