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Can Progent help us integrate and manage Android smartphones?
Progent's Android phone and tablet integration expertise have extensive background delivering online and on-premises assistance for businesses of any size who need to integrate Android phones into their IT networks so that users can be productive from anywhere. Progent has the range of know-how to solve network issues that involve numerous vendors and that entail a mix of older and up-to-date technology. Progent offers budget-friendly online expertise to assist you with any stage of designing, configuring, managing and maintaining your BYOD solution. Progent can provide occasional support to assist you to handle particularly challenging technical problems, or Progent can provide comprehensive project management services to help you finish strategic IT projects on time and within budget. Progent can help with local, cloud-based, or hybrid network environments and offers expertise with all major operating systems, apps, management utilities and network infrastructure. Progent also offers customized group or individual training to help you manage and operate Android phones and tablets efficiently.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 provides important improvements for managing hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity. Read about Progent's complete ProSight series of affordable network monitoring and management services for small and mid-size businesses.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-qualified engineers have in-depth information technology industry experience, in the trenches of business network support, executing a wide variety of IT projects for a broad assortment of customers. Each Progent IT professional brings a proven set of personal best practices from this extensive industry experience, and these are further enhanced by the corporate-wide leading practices training that Progent teaches its engineering staff. For larger projects, Progent experts follow the Microsoft Solutions Framework model for task management which breaks projects down into well defined and manageable phases that reduce the risk of a project spinning out of control.

Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level remote consulting for disaster recovery/business continuity planning, validation, and training to help your company to prepare for potential disasters, minimize downtime for your vital IT operations, eliminate lost information, and comply with regulatory mandates and business obligations. Progent's business continuity experts can team with your executive and network administration group to perform business impact analysis, define interdependencies, identify human and physical assets required to run your business, prioritize key network functions and define acceptable recovery times, qualify hot backup sites, configure secure offsite access capability for crucial workers, plan emergency notification systems and define duties for staff, document a complete recovery plan, and train management and technical staff to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery experts can assist you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

What are the benefits of Progent's documentation of support services?
Progent provides full and detailed documentation of all support activity to make sure clients do not feel “captive” to their support provider. Progent sends email accounts of services immediately after finishing each service interaction, and also encloses a printed copy along with monthly invoices. Comprehensive IT support reporting makes it less risky for customers to transfer to a different support organization or assume increased service duties internally. Good support reporting also give management the information needed to assess the quality of maintenance services and develop better informed IT expense projections.

Can Progent help set up secure and fault-tolerant email?
Progent offers small businesses fast access to an engineer with experience in Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 Database Availability Group design, Exchange 2010 consulting, Windows Server 2016 Credential Guard and Cloud Witness solutions, Windows Server 2012 R2 virtual networking consulting services, Windows 2008 failover clustering support, and Data Protection Manager configuration to help you build an advanced fault-tolerant email environment that accommodates onsite users, remote offices, at-home employees, and road warriors. Progent's ProSight Email Guard is a spam filtering service platform that intercepts both spam and email-based attacks and includes cloud-based disaster recovery via spooling. Progent's CISA and CISM-certified security engineers can assist your enterprise to create infrastructure, policies, and operational processes that optimize email protection.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Enhancements in Exchange Server 2010 for digital telephony include speech-to-text conversion for quickly scanning your stored messages rather than listening to every call, automatic attendants to answer callers and assist them to navigate your voice messaging menus, rules-based answering processes to transfer or filter calls based on ID or contact information, and text messaging alerts concerning unanswered voice calls or messages. Although Exchange 2010 is still a reliable messaging platform, more powerful versions of Exchange Server have replaced it. Progent's Exchange Server 2010 experts can assist your company to manage and troubleshoot your existing Exchange 2010 deployment. Progent's Microsoft Exchange 2016 consultants and Office 365 Exchange Online cloud solutions specialists can also help you evaluate the strategic benefits and technical challenges of migrating to a current, edition Exchange.

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If your small business is in the East Bay Oakland/Berkeley area area and you are looking for computer help, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 510-899-7400 or visit Contact Progent.

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