Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo





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Does Progent offer help with specific Apple Mac applications?
Progent's Mac experts can nurture the creative side of Macintosh networks by providing professional services and teaching in graphics, audio, and multi-media. Progent's consultants can provide education in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with specific projects such as scanning or digitizing audio or motion video or installing an audio/video post-production facility.

Does Progent support Microsoft Operations Manager (MOM) software?
Progent has extensive experience both providing System Center Operations Manager support and utilizing this powerful server monitoring solution. Progent offers small and mid-sized organizations two basic outsourcing support offerings built on System Center Operations Manager:

To download a one-page printer-friendly datasheet describing Progent's two outsourcing support packages for midsize businesses, click:
Network Monitoring Support Products.

Is Progent able to implement fault-tolerant Internet connections?
Progent's Internet access experts and Cisco CCIE-certified consulting professionals can help you take advantage of the latest connectivity products and services to build cost-effective non-stop Internet connections.

What Types of organizations can Progent help?
Progent focuses in delivering outsourcing and consulting for small businesses plus branch office support for national or international enterprises. Progent's typical small company clients have fewer than 300 users at a site and cannot afford the time and outlay required to support a big in-house team of IT professionals who can offer expert Microsoft support services, Cisco certified network support, as well as comprehensive understanding of other important computer network technologies. For large businesses, Progent can supplement internal network support staffs by providing world-class skill in deploying Microsoft server platforms. Progent's certified experts offer Active Directory help, Exchange 2007 Server support, Exchange Server 2003 assistance, and CISSP Security Consulting. For national or international enterprises with local offices in Northern California or in major cities across the U.S., Progent can act as a seamless local arm of corporate IT management. Very small organizations find it affordable to utilize Progent's on-site or online support services on an as-needed basis for jobs like server configuration, email migration, system upgrades, site moves, urgent troubleshooting, or Help Desk support.

Does Progent offer wireless solutions?
Progent's experience with wireless data communications includes RIM Blackberry Wireless Handhelds, 802.11x WiFi consulting, high-speed wide area wireless networking, and cellular modem integration. Progent's wireless services gives your small business access to expert support for telecommuting, mobile email, sales force automation, wireless CRM, and ad hoc networking.

What services from Progent can help my company take full advantage of an external Data Center?
Progent's Data Center consultants can enhance your network's fault tolerance and performance by helping you choose a Data Center that matches the unique requirements of your business, including geographic proximity, size, connectivity, affordability, and value-added extras and services.

Which ERP and MRP programs are supported by Progent?
Progent provides ERP and MRP consulting for a selection of solutions that include:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Accounting Software by Intuit

    Does Progent offer support for UNIX developers?
    If you are writing UNIX or Linux software on a network that has Microsoft-powered servers, desktops and office productivity software, Progent offers IT support outsourcing services that keeps your system productive while allowing you to focus on your area of high-value expertise. By using round-the-clock server monitoring and delivering remote and on-premise technical help as you need it, Progent provides developers an affordable way to maintain an IT environment that features high availability, security and performance.

    How Can Progent's Consultants Provide Microsoft SQL Server 2005 Help?
    The background of Progent's Microsoft certified consultants, with an average of more than a decade of field work in Microsoft integration, assures you top-level engineering services for SQL Server 2005 applications. Progent can assist you integrateSQL Server with the .NET platform, and Progent's SQL engineers can also help you with upgrading to SQL 2008 from SQL Server 2005 or SQL Server 2000.

    What are the most popular consulting services available from Progent for large enterprises?
    Progent's popular enterprise IT support services include:

    How can Progent make 24x7 support affordable for a small business?
    Even if your information technology budget is modest, Progent offers affordable network support packages that will give your IT network the availability, security and performance your organization requires. Progent's 24x7 Network Monitoring Packages include the country's most experienced Microsoft-certified and Cisco-certified IT experts, the most advanced network management technology, and budget friendly service programs to keep your mission-critical network applications and servers available and productive.

    Can Progent help with web development?
    If you want to revamp your business Web site, generate in-house Webs for applications such as HR or user training, build a powerful Web impact for a new business, or develop powerful, line-0f-business Web applications, Progent can give you access to skilled and knowledgeable Web architects and developers. Progent's consultants can also help you configure and maintain a safe, reliable server and telecom environment that include remote and wireless connectivity, to support your Web solutions.

    Does Progent offer security consulting for UNIX environments?
    If you have a multi-platform network that supports UNIX/Linux and Windows servers and desktops, Progent can enhance network security by providing a CISM-certified expert to help your whole business in a wide range of security categories such as security management practices, security structure and paradigms, access control solutions and processes, and business continuity preparation.

    What are some examples of small businesses saving money by outsourcing IT support to Progent?
    Progent has created a white paper that details the advantages a small business can realize from outsourcing network support and other information technology services. The white paper contains detailed instances of the ways Bay Area clients benefited from Progent's outsourcing support by enhancing the business value of their IT networks and lowering expenses on computer network support. To view a printable Adobe Acrobat copy of this document and discover how outsourcing can lower costs and improve your business, click:
    Small Business IT Outsourcing White Paper.



    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you are looking for computer support, information technology outsourcing, or advanced services from a Progent engineer:

    Call 510-899-7400 or send email to information@progent.com















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