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What are the benefits of Progent's documentation of support services?
The aggregate service reports created for your organization by Progent helps you avoid becoming dependent on an individual consultant. Progent's detailed records of support support enables one Progent IT engineer to take up where another ended while minimizing time lost getting up to speed with your network set up. in-depth service documentation also give your in-house IT organization a greater understanding of important technical problem areas concerning your network and offer knowledge about how to anticipate and resolve problems in the future. For these reasons, Progent's service documentation is an important aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service reporting is that your company can more efficiently create, an internal IT service staff if and when it becomes economical to do so, or you can move to a different consulting group if you become unhappy with Progent's support.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 Hyper-V experts and Windows Server 2012 R2 consulting experts can assist you to analyze the potential benefits of Hyper-V-powered virtualization for your company, conduct test implementations to verify Hyper-V's operation with your line-of-business applications, assess your network infrastructure for optimal operation with virtualization technology, assist you in migrating to Windows Server 2016 or Windows Server 2012 R2 and setting up Hyper-V, train your IT personnel to track and administer Hyper-V, provide world-class consulting help for enhancing the protection of your virtual machines, design and test disaster recovery processes that optimize network availability, and provide continuing consulting and technical support including affordable remote repair and turn-key Help Desk outsourcing.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter.

Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services automatic backup and disaster recovery provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read about Progent's complete ProSight line of affordable network monitoring and management services for small businesses

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple support specialists and Microsoft-certified experts can help you install Microsoft Outlook:Mac or Microsoft Entourage:Mac and Exchange so your Apple Macintosh users can collaborate with teammates who use Microsoft Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Mac OX X software can collaborate, enabling Mac users to receive and transmit messages, examine the Exchange global address list, import addresses, sync up calendars, and invite people to meetings via your Microsoft Exchange account. Progent's Outlook for Mac and Microsoft Entourage experts can verify that your Microsoft Server is properly configured and that LDAP and Outlook Web App are enabled. Progent also offers customized webinar education for Microsoft Outlook Mac and Microsoft Entourage:Mac.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 incorporates significant improvements in key areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services such as system design, configuration, administration, remediation, and application development services to help businesses of any size to realize maximum business value from their SQL Server 2014 investment. If you are already using Microsoft SQL Server 2014, Progent can assist you to perform a cost-effective migration to SQL Server 2016.

What web development services are available from Progent?
Web development services available from Progent's Experts Team include web design, web implementation, .ASP and .NET application development, web graphics, and customized training in web creation tools. Progent can also give you access to development experts who can help you develop and integrate custom eCommerce solutions. For data-driven web commerce sites, Progent offers affordable access to certified Microsoft SQL Server programmers and Oracle database application programmers.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project experts can provide in-depth expertise in implementing and operating Microsoft Project Server and Project Online and can provide a broad variety of affordable online consulting services following industry leading practices to assist organizations of any size to receive all the advantages of this powerful platform. Services offered by Progent include project design, installation and migration, strategies for safe file and status sharing among onsite and offsite users, network optimization, and specialized online training classes.

What online services are available for maintaining Cisco routers?
Some of the typical remote Cisco router consulting services offered by Progent's certified Cisco experts include setting up domain name, DHCP, routing tables, T1, and user accounts; configuring iBGP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing maps, and BGP peering; upgrading router's IOS image; validating failover; troubleshooting VPN problems; making a network diagram and documenting router setup; plus security and fault tolerance strategy.



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If your small business is in the East Bay Oakland/Berkeley area area and you need computer help, IT outsourcing, or high-level expertise from a certified Progent professional, call 510-899-7400 or visit Contact Progent.
















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