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How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's Microsoft System Center consultants have more than a decade of background configuring, supporting and troubleshooting the core platforms included with System Center and can assist you to design, configure, maintain, and fix your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 migration consulting to assist your organization to transition to the current edition of System Center from a previous release or from another datacenter management solution to deliver the benefits of best-in-class deployment, management automation, security, plus infrastructure and critical application performance monitoring.

What services are available from Progent to support Windows Server 2003?
Progent can help you with administering, maintaining and repairing IT environments based on Windows 2003 Server, and can help with your move to Windows Server 2012 R2 from older editions of Microsoft Windows Servers or from mix-platform networks. Progent's migration support services cover needs assessment, installation, integration, testing, training, and remote technical support. If you are planning on building a hybrid network model that combines local systems with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Exchange 2010 for software-driven voice messaging include voice-to-text conversion for rapidly searching your stored voice mail instead of listening to every call, digital attendants to answer callers and assist them to work through your voice mail menus, rules-based answering processes to transfer or filter incoming calls depending on Caller ID or contact information, and text messaging alerts concerning unanswered calls or messages. Progent's Exchange Server 2010 professionals can assist your company to evaluate the strategic benefits and engineering challenges of replacing your existing PBX technology with a telephony environment based on Microsoft Exchange 2010, plan and deploy Microsoft Exchange 2010 with integrated voice mail capability, and provide ongoing online technical help and management services to accelerate your payback for implementing Exchange 2010's voice messaging solution.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word experts offer a wide selection of economical remote consulting services to assist you to maintain your current Microsoft Office Word solution or help you to move to a current release of Microsoft Office Word. Services offered by Progent's experts include VBA programming, identifying and fixing compatibility problems between different releases of Office Word, interfacing Office Word with different Microsoft Office apps such as Excel and Outlook or with 3rd-party platforms and add-ons,network optimization for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet integration, and remote Microsoft Office Word training classes tailored for individuals or groups.

Can Progent provide help with Microsoft Access software development?
Progent's Office Access consultants can provide economical remote consulting services for all editions of Office Access including desktop and browser-based versions and can provide expert help for Access application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored webinar classes for Access application programming and DBA services.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing packages include system assessment to make sure that your computer system meets required levels of security and off-site access, 24x7 system monitoring using Microsoft Operations Manager to resolve problems before they disrupt your business, optional Help Desk Services from Progent's IT staff, security assessment to help preserve your network from intruders and viruses, installation of Service Packs and security updates for servers and applications, reduced rates on Progentís off-site and in-person network support services, and access to Progentís team of Microsoft-certified network architects and service personnel.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 R2 experts can assist you to evaluate the benefits of Windows Server 2012 for your organization, create pilot environments and migration plans, optimize your infrastructure for local, multi-site, Cloud-based, and hybrid datacenters, educate your IT management, team, create a corporate-wide security strategy, streamline network management, help with creating applications, and build and test a DR/BC plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can help you to assess the value of Windows Server 2016 for your business and design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple specialists and Microsoft-certified experts can help you set up Microsoft Outlook:Mac or Microsoft Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with teammates who use Outlook. With Microsoft Exchange and Outlook 2011 or Entourage for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to receive and transmit email, search the Exchange global address list, copy addresses, sync up calendars, and invite fellow workers to conferences with your Exchange account. Progent's Outlook Mac and Microsoft Entourage:Mac specialists can make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also offers specialized webinar education for Microsoft Outlook for Mac and Entourage.

How Can Progent help our company migrate to Exchange 2013?
Progent can provide comprehensive Exchange 2013 migration support services including risk/benefit analysis, outsourced or co-sourced project management services, site prep, cost estimates of new software and hardware required, preparing your Active Directory forest and its domains for optimal operation with your Exchange Server 2013 solution, designing DAGS that provide HA and resilience to your mailbox servers, system verification at a client's site or at Progent's testing lab, managing transitional coexistence between Microsoft Exchange Server 2013 and previous versions of Exchange Server, implementation of the new Exchange environment, deactivating the old system, and webinar training for customer's IT group and end users.

Does Progent Offer Business Continuity Planning Services?
Progent can provide advanced online expertise for disaster recovery/business continuity planning, validation, and education to assist your company to respond to potential disasters, minimize service disruption for your vital network functions, eliminate data loss, and meet examiners' letters and contractual requirements. Progent's business continuity consultants can work closely with your management and network administration group to perform risk and business impact analysis, identify interdependencies, identify the assets required to operate your business, determine crucial IT services and specify allowable recovery times, qualify hot backup sites, set up secure offsite connectivity for key workers, implement emergency notification systems and assign responsibilities for staff, write a comprehensive recovery plan, and train management and technical staff to execute the business continuity plan. Progent's Windows Server 2016 disaster recovery experts can assist you to create a cost-effective disaster recovery solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network support experts can help you create a sensible, fault-tolerant business information system that addresses important areas involving a wide array of system infrastructure technologies and processes including non-stop Internet access, server and storage clustering, network load balancing, Data Center strategies, interoffice communication, and business continuity planning.

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If your small business is in the East Bay Oakland/Berkeley area area and you require computer support, IT outsourcing, or high-level services from a Progent consultant, call 510-899-7400 or visit Contact Progent.

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