Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo





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Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-certified network engineers can help your company to plan and deploy Juniper Firewall/VPN platforms, enhance and support your infrastructure, and upgrade smoothly from discontinued equipment to current versions. Progent's Junos OS engineers can provide expertise with Juniper's premiere network control software to help you to streamline the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain environments that incorporate a combination of Juniper's software platforms.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 experts and Windows Server 2012 R2 consulting experts can help you analyze the potential benefits of Hyper-V-based server virtualization for your business, conduct test implementations to validate Hyper-V's compatibility with your production software, evaluate your network and server infrastructure for optimal operation with virtualization solutions, help you in upgrading to Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, educate your network management personnel to monitor and administer Hyper-V, offer world-class consulting support for improving the protection of your virtual machines, design and test disaster recovery procedures that optimize network uptime, and provide continuing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk services.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers mid-sized businesses in the San Francisco Bay Area and in larger cities across the U two basic outsourcing support packages built on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a concise printer-friendly datasheet describing Progent's Network Monitoring Packages for medium size organizations, click:Network Monitoring Packages.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory consulting services include certified expertise in architecting, configuring and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified consultants have extensive experience diagnosing difficult Active Directory issues such as replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in production Active Directory environments, and fixing of unsuccessful installations of Active Directory and AD-integrated programs. Additionally, Progent is experienced in applying advanced AD utilities including DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important areas including AD naming standards, hierarchical structure, IT administration structure, selection and design of group policy objects, as well as security and monitoring specifications. Progent can also anticipate the implications of alternate server and service configurations on capability and performance.

    How can Progent help us migrate to Skype for Business Server?
    Progent's Microsoft-certified Skype for Business experts offer remote and onsite expertise for organizations of any size to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to plan a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can assist you design and validate a security environment for your Skype for Business solution that is compliant with regulatory requirements.

    Can Progent help our business relocate our IT infrastructure?
    Progent can supply Microsoft and Cisco-qualified network professionals who can show you how to perform a seamless IT infrastructure relocation to a new building or campus, including data center design and setup, project management, defining a complete security strategy that includes physical site security, ISP selection and synchronization, and non-disruptive network updates. Progent can also assist you to identify a colocation site to host your critical servers, prepare your installation, and deliver ongoing remote data center support.

    Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
    Progent's Cisco-certified CCIE network technology engineers can provide advanced remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small or midsize companies and campus networks to enterprise data centers and public clouds. Progent can assist you to deploy Cisco's rapidly improving switching technology to achieve the performance, scale, availability, virtualization support, security and ease of management needed by your business. To learn about Progent's consulting and troubleshooting services for Cisco's extensive family of Catalyst switches, see Cisco Catalyst switch consulting and troubleshooting services. For details about Progent's support for Cisco's Nexus Series of data center switches, see Nexus switch consulting and support services. For information about Progent's support for Meraki switches, visit Meraki switches integration.

    What Microsoft financial reporting applications can Progent help customize?
    Progent's Experts Team offers in-depth consulting expertise in special application areas, enabling you to develop fast, low-cost and effective IT solutions that address the unique needs of your organization. Progent's software application developers can help your business to customize Microsoft's major eCommerce-capable products such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent has put together two low-cost service packages designed to allow small businesses to receive an independent security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, an engineer administers an extensive examination of your IT infrastructure from beyond your company firewall to determine possible risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a system scan from a secure machine inside your company firewall to evaluate the risk to inside assaults. The two security inventory packages are configured and executed from a secured external site.

    Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
    Progent offers access to the cost-effective support of remote Internet connectivity consultants to help your organization to evaluate or update your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent's engineers include assessment of your current bandwidth use, carrier and service plan comparison and selection, network provisioning, and managing a smooth move to a new ISP and/or service plan. Provisioning can include enhancing current routers and deploying additional ones, setting up firewalls, and upgrading dependable BGP configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

    We need fault-tolerant interoffice connectivity. Can Progent help?
    Progent can provide multi-site access support to show you how to design and deploy fault-tolerant architectures for WAN connectivity. Progentís Cisco-certified CCIE engineers can design and deploy fault tolerant Inter-office connections supported by zero-downtime EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over offers economical 24x7 interoffice networking.



    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you are in need of computer support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 510-899-7400 or visit Contact Progent.
















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