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More Questions and Answers

Does Progent offer desktop support services?
Progent can deliver a broad range of cost-effective consulting and support services to help you company to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent's desktop PC consulting services include Windows 10 planning consulting, Windows 8.1 expertise, Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit processing upgrades.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of a certified video conferencing and telepresence consultant with expertise deploying technology from the major video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help you to design, configure, expand, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the business value of your IT system. Progent also offers the expertise of infrastructure consultants able to help businesses of all sizes to build and troubleshoot a network that delivers the speed, reliability, security, and scalability you need to support your video conferencing/telepresence environment.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert support for products from other major Firewall and VPN suppliers including Check Point Software, WatchGuard, Netscreen, SonicWALL, and Symantec. Progent can help you design a comprehensive security strategy and select appropriate technologies from multiple suppliers to support your security objectives while sticking within your budget limits.

My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours remote support program provides clients 24x7 access to remote support from Progent's Technical Response Center. Services available outside normal work hours include resolving issues with Windows server products, MS Windows desktop troubleshooting, help with MS Office applications, system backup/restore, and basic routing and switching help for Cisco networking products.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that any potential problems can be resolved before they can impact productivity. Learn about Progent's complete ProSight series of affordable outsourced network management services for small and mid-size businesses.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas such as speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises consulting services that include system design, configuration, administration, troubleshooting, and application development services to enable businesses of any size to achieve fast return from their SQL Server 2014 deployment. If your organization is already using SQL Server 2014, Progent can help your company to carry out a cost-effective transition to Microsoft SQL Server 2016.

How can we outsource our network management to Progent?
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, patch management, automated backup and disaster recovery, network infrastructure monitoring and management, virtual machine hosting, and network documentation management. To download Progent's eBook on the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

How can Progent help large enterprises?
Progent's IT experts can help enterprises to plan, deploy, and support major rollouts of core Microsoft, Cisco, and Oracle RDBMS technology by delivering services such as Active Directory (AD) expertise, Microsoft Exchange 2016 upgrade support, Microsoft Exchange 2013 consulting, SQL Server application development, Cisco network infrastructure engineering, Oracle database administration services, MySQL expertise, and project management assistance. Progent has assisted some of the world's largest companies to integrate crucial information technology solutions powered by Microsoft technology and can provide transparent branch office support services for enterprises with branch offices in the Bay Area or in major cities through the U.S.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM), previously branded CallManager, operates as the core of Cisco's collaboration platform. Unified Communications Manager and Unified CM Express provide a borderless IP-PBX solution by integrating closely with unified messaging apps like Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM experts can help with any aspect of Unified Communications Manager setup and debugging in areas that include integrating VoIP phones and desktop video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, creating Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts offer in-depth support in implementing and managing all versions of Microsoft Office Project and can deliver a wide range of cost-effective online consulting services following industry leading practices to help organizations of any size to get all the advantages of this powerful project management solution. Support services available from Progent include solution design, installation and migration, setting up secure collaboration among local and remote or mobile users, network infrastructure optimization, and customized online training classes.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure integration consultants can help you with any phase of Microsoft Azure integration including requirements definition, readiness assessment, solution design, pilot testing, deployment, centralized management, performance optimization, software license management, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can help your IT staff to set up and troubleshoot firewalls and VPN tunnels so your clients can securely access to Azure-based services, and Progent's Microsoft-certified consultants can help you set up key Microsoft platforms to work in the cloud including Windows Server, Exchange, SQL and SharePoint. Progent can also assist you to create a hybrid environment that seamlessly integrates physical datacenters with Azure resources.



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If your small business is in the East Bay Oakland/Berkeley area area and you need computer help, IT outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.
















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