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What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of outsourcing that allows your in-house IT staff to benefit from the network monitoring activities of an outside consulting group. If your company has a small internal information technology group, Progent's Managed Network Monitoring co-sourcing offering is an economical way to maximize system availability, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements assessment and configures Operations Manager
  • Progent deploys an off-site System Center Operations Manager server to track your IT system
  • Progent provides Contact Center support, coordinated with System Center Operations Manager
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • Progent provides regular IT maintenance including application of service packs and security patches
  • Hardware must be covered by vendor's on-premises warranty service

    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's certified Windows Server 2016 consultants and Windows Server 2012 R2 support experts can help you analyze the possible advantages of Hyper-V-based virtualization for your business, perform test installations to verify Hyper-V's operation with your production software, assess your network and server architecture for smooth performance with virtual server technology, help you in upgrading to Microsoft Windows Server 2016 or Windows Server 2012 R2 and setting up Windows Hyper-V, educate your IT staff to track and administer Hyper-V, offer expert consulting help for enhancing the protection of your virtual machines, design and validate disaster recovery procedures that maximize system availability, and deliver continuing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk outsourcing.

    What pricing structure does Progent use for support services?
    Progent's simple per-minute billing policy requires no complex contracts, retainers or hidden charges. Many competitors have minimum billable time or other extra charges that drive up support costs. For remote support during normal business hours, you only get charged for the actual time spent resolving your issue. If it only takes ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed exclusively for the time when a Progent expert is actually onsite working on your problems. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you may be charged for our expertís travel time, but never a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available expert is usually near to assist. Progent can also dispatch on-premises service to most zip codes in the U.S. within one business day of receiving a service call. Progent's online support group has provided assistance to small businesses in every state (Refer to Progent's customer testimonials.)

    How can Progent help us design and manage a virtualization solution?
    Virtualization techniques enable businesses to optimize utilization, streamline network management, and enhance application availability and security. operate multiple virtual servers on a single physical processor. Typical usage scenarios for virtualization are resource efficiency, inexpensive hosts for applications that only run on outdated OS software, and economical quarantining of software development or pilot environments from on-line ones. Progent's virtual server engineers offer Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization consulting, Windows Hyper-V Virtual Server consulting, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX network virtualization design and management, and Citrix XenServer virtual server support. Progent can deploy virtual machines to optimize performance, dependability and ease of administration while at the same time cutting expenses; propose and validate disaster recovery plans that minimize productivity loss in the event of a catastrophe; and deliver ongoing support, troubleshooting, and consulting services as virtualization technology advances.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer consultants can assist your company to understand the strategic benefits of XenServer as well as other Citrix platforms, and can assist your IT organization to design, test, execute, troubleshoot, and support a XenServer installation. Progent can also analyze your current XenServer deployment and show you how to optimize resource utilization, responsiveness, protection, availability, and disaster recovery.

    How does Progent handle problem escalation?
    Progent employs a team approach to problem escalation, making it possible to solve even the toughest network issues that can crop up from time to time. By taking advantage of 100s of consulting-years of experience from Progent's Microsoft and Cisco-qualified experts, Progent can quickly and affordably resolve issues that would baffle ordinary computer service companies. Working with thousands of clients on implementation and troubleshooting tasks every year provides Progent a unique view concerning which approaches work and which ones do not in resolving network issues.

    Can Progent provide help with Microsoft Access software development?
    Progent's Microsoft Office Access developers and consultants can provide economical online support for all releases of Microsoft Access including Access desktop and Access Web App and offers advanced support for application development, database migration, performance tuning, report design, and maintenance. Progent also can provide tailored webinar classes for Access programming and database management.

    How can Progent help my company manage our Windows 8.1 devices?
    Progent's Microsoft-certified Windows 8.1 consultants can deliver a variety of technical services to assist organizations of all sizes to maintain, manage, and repair environments that incorporate desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

    Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is designed to offer a unified solution for configuring and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consultants can help organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate smoothly from older versions of Virtual Machine Manager, develop processes for creating and installing virtual machines and hosts, design high-availability compute and storage clusters, connect your datacenter resources with public clouds, configure virtual switches and load balancers, write and debug PowerShell scripts, and help you assess the strategic advantages of new technologies such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals can provide advanced Hyper-V consulting and VMware ESXi expertise.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's certified Office and Office 365 experts can assist businesses of any size to integrate Office desktop and Office 365 applications including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that offers quick return on investment and enables better business results. Progent can assist your company to integrate Office or Office 365 apps with each other and with other key Microsoft platforms including SharePoint, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also help you to resolve compatibility issues between various versions of Microsoft Office desktop and can provide customized online Office and Office 365 instruction to individual users or teams.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud integration, supports the most popular smart phones and tablets, permits one-time login with Azure Active Directory, and strengthens security. Progent's certified Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and hands-on experience to resolve the many IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will maximize the return on your investment in this powerful product.

    Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
    Progent's Cisco-certified CCIE network consultants can provide expert online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small businesses and campus networks to giant data centers and service providers. Progent can assist you to deploy Cisco's quickly evolving switch technology to realize the speed, scale, resilience, virtualization support, data protection and ease of management demanded by your business. For information about Progent's support for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting and troubleshooting services. To learn about Progent's consulting and support for Cisco's Nexus family of data center switches, refer to Nexus switch consulting and troubleshooting services. To find out about Progent's support services for Cisco Meraki switches, refer to Meraki switches integration.

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    If your small business is in the East Bay Oakland/Berkeley area area and you require computer help, IT outsourcing, or high-level services from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.

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