Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo





More Questions and Answers

What security support does Progent offer for Linux/UNIX environments?
If you operate a multi-platform business network with Linux/UNIX and Windows technology, Progent can offer security consulting by giving you access to a CISSP-certified IT professional to help your whole business in a extensive selection of security concerns. CISSP Certification recognizes mastery of an international standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your company in a broad range of security areas including:
  • Security Administration Procedures
  • Security Infrastructure and Models
  • Access Control Systems and Methodology
  • Software Development Security
  • Process Security
  • Physical Security
  • Data Encryption
  • Telecommunications, LAN and Internet Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can show you how to design, rationalize and carry out a project to to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold-certified Server Platform consultants can also provide affordable and effective online consulting and technical help so your company can manage 2012 deployments. Progent can assist you to assess the strategic advantage of migrating from earlier releases of Microsoft Windows Server and can adhere to best practices to ensure an efficient transition to Windows Server 2012 R2.

    What are the key features of Progent's IT outsourcing packages?
    Components of Progent's IT outsourcing offerings include network evaluation to make sure that your computer system satisfies professional standards of security and remote access, 24x7 server monitoring using Microsoft Operations Manager to anticipate issues before they disrupt your business, if required Help Desk Support from Progent's IT staff, security audit to help preserve your network from intruders and viruses, application of Service Packs and security updates for servers and applications, reduced rates on Progentís off-site and on-premises troubleshooting services, and access to Progentís staff of Microsoft-certified IT consultants and service personnel.

    What services are available from Progent to support Windows Server 2003?
    Progent can assist you with administering, supporting and repairing business network solutions based on Microsoft Windows Server 2003, and can help with your move to Windows Server 2012 R2 from earlier editions of Windows Servers or from mix-platform networks. Progent's upgrade support services cover design, installation, integration, piloting, training, and remote technical support. If you are considering creating a hybrid architecture that combines local systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The most recent edition of MS Dynamics NAV offers powerful new features such as Personalized Role Centers, enhanced analytics and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP consultants offer software development, configuration and debugging services to help your company to benefit from Microsoft Dynamics NAV. Progentís engineers can show you how to connect Microsoft Dynamics NAV to additional services and applications. In addition, Progent can help you to create and utilize data warehouses so you can improve your knowledge of your operations, acquire additional customers, expand your sales campaigns, and build productive partnerships.

    Does Progent offer expertise with VMware NSX network virtualization?
    VMware's NSX virtual network platform enables you to build entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The current Cisco ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can assist your organization to design, deploy, optimize, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's Microsoft-certified Windows Server 2012 R2 consultants can help you to assess the business value of Microsoft Windows Server 2012 for your organization, develop test environments and migration strategies, optimize your network infrastructure for on-premises, multi-location, Cloud-based, and partial-Cloud environments, train your IT support, team, create an enterprise-wide security plan, automate IT management, assist with creating applications, and build and test a disaster recovery/business continuity plan. If your organization is thinking about moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to assess the value of Windows Server 2016 for your business and plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.

    We need fault-tolerant interoffice connectivity. Can Progent help?
    Progent offers multi-site access consulting to show you how to design and implement fault-tolerant infrastructure for WAN connectivity. Progentís Cisco-certified CCIE engineers can design and implement high-availability Inter-office connections supported by fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers affordable non-stop interoffice connectivity.

    Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
    Internet Information Services (IIS) version 7.5, Which is included with all releases of Windows Server 2008 R2, is an advanced role for web hosting and web software programming. The new version offers enhanced security, dependability, scalability, and troubleshooting while incorporating significant improvements in automated administration. A variety of popular extensions to IIS have been integrated into IIS 7.5 such as the Request Filter Module (formerly called URL Scan), which is able to block potentially harmful HTTP requests from being executed by hosted web software. Progent's Internet Information Services experts can help you to deploy IIS 7.5 and the recent extensions to IIS Manager like the GUI for controlling FastCGI applications.

    Can Progent help implement virtual desktops with Windows Server 2008 R2?
    Microsoft's desktop virtualization technologies lower the effort needed for IT administrators to deploy software programs so they are consistent across an entire user base, offer the power to control rights to business data, and enable quick installation of new or updated desktops. In Windows Server 2008 R2, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services streamlines desktop connectivity, improves responsiveness, strengthens security, centralizes administration, and provides a nearly seamless user experience. Progent's Windows Server 2008 R2 consultants can help you to evaluate the business advantages of Microsoft's virtual desktop solutions, configure pilot and on-line environments, improve your network architecture to support virtualized desktops efficiently, assess and resolve security issues, and educate your IT managers to utilize industry best practices to gain a fast ROI from desktop virtualization.

    Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
    Progent's certified Windows 8.1 experts can deliver a variety of IT outsourcing and co-sourcing services to assist companies of all sizes to deploy, manage, and support IT systems that incorporate desktops, notebooks, tablets, or Windows phones powered by Windows 8.1. For enterprises, Progent's senior project managers can help design and configure testing labs to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 migration plans following proven methodologies. Progent's consultants also offer Windows 10 planning and migration assistance.

    Can Progent help me replace my old voice mail system with Exchange 2010?
    Improvements in Exchange Server 2010 for software-driven voice messaging include voice-to-character translation for quickly scanning your stored messages rather than playing back every message, digital attendants to answer callers and help them to navigate your voice mail menus, rules-based answering procedures to route or scan calls depending on Caller ID or contact data, and text messaging notifications concerning missed calls or messages. Progent's Microsoft Exchange 2010 professionals can assist you to assess the cost advantages and technical risks of replacing your existing voice mail solution with a voice mail environment based on Microsoft Exchange Server 2010, plan and deploy Exchange Server 2010 with integrated voice mail capability, and deliver continuing remote technical help and maintenance services to speed up your ROI for implementing Exchange Server 2010's digital voice technology.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide mid-sized companies in the San Francisco Bay Area and in major cities throughout the United States two cost-effective outsourcing service packages built around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printer-friendly fact sheet describing Progent's two Network Monitoring Packages for medium size businesses, click:Network Monitoring Packages.



    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you require technical help, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.
















    © 2002- 2017 Progent Corporation. All rights reserved.