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How Can Progent help our company support or upgrade Exchange 2013?
Microsoft Exchange Server 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a redesigned structure. These improvements favorably impact key IT areas such as ease of administration, availability, compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can deliver online or on-premises expertise to assist your organization to administer, optimize and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more current version of Exchange Server in a local, cloud-based, or hybrid deployment.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience delivering a broad range of remote network support and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is among the industry’s pioneers in providing advanced remote network consulting and has provided IT support to organizations in every state. Progent's remote network consulting for local governments saves travel expenses and solves issues faster than on-premises service calls.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers improves throughput and provides fault tolerance by side stepping crashed servers in a load-balanced array. Progent's load balancing consulting services address a broad assortment of high-availability load balancing solutions such as network load balancing, load balanced application software, network backbone routing, and content delivery technology such as Cisco Content Engine. Non-stop load balancing vendors for which Progent offers consulting services include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, the NLB feature of Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 3-DNS.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki wireless AP experts provide online and on-premises support services to help organizations of all sizes to design, install, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki cloud-managed wireless access points. Progent can help you to configure and support Cisco's Meraki-based wireless infrastructure for environments that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including switches, routers and firewalls to create a seamless network infrastructure that provides identical access, performance, security, ease of management and uptime for wired and wireless clients regardless of their mobility or computing device. (See Meraki switches consulting services.)

Can Progent help set up secure and fault-tolerant email?
Progent offers small and mid-size businesses fast access to a network professional with experience in MS Exchange 2016 planning and deployment, Exchange 2013 Database Availability Group configuration, Exchange Server 2010 consulting, Windows Server 2016 Credential Guard and Cloud Witness solutions, Windows Server 2012 R2 virtual networking support services, Windows 2008 clustering support, and System Center Data Protection Manager deployment to help you create a high-availability messaging solution that supports local users, remote offices, at-home employees, and road warriors. Progent's ProSight Email Guard is a spam filtering service platform that stops spam and email-based viruses and includes cloud-based disaster recovery via spooling. Progent's CISSP and CISM-certified network security professionals can assist your company to create architectures, policies, and operational processes that optimize Exchange security.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager provides small to medium-size businesses automatic backup and easy restore functions for Microsoft networks. SCDPM 2016 offers application-sensitive protection for key platforms such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can help you to design, deploy, manage, and repair an enterprise-wide backup/restore solution powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous version of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent offers online or onsite support and can provide occasional guidance to help you through challenging issues or provide end-to-end project management services to help you finish your SCDPM 2016 deployment on schedule and within your budget.

What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing policy has no complicated contracts, retainers or hidden charges. Many other companies have minimum charges or other extra fees that drive up service. For remote support from Progent during normal working hours, you only get billed for the actual time spent working on your issue. If it only requires ten minutes to fix your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent team member is actually on premises solving your problems. Just Progent's value priced per-minute rate. For urgent same-day onsite service calls, you might be charged for our engineer’s travel time, but never a higher emergency rate. Because Progent has a large pool of engineers located within the entire San Francisco Bay Area service territory, an available engineer is usually near to help. Progent can in addition dispatch on-premises support to most zip codes in the U.S. within 24 hours of receiving a support request. Progent's online technical support team has provided help to small businesses in every state in the U.S (See Progent's customer testimonials.)

Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services cloud backup and disaster recovery offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out about Progent's complete ProSight line of low-cost outsourced network management services for small and medium-size businesses

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention experts and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to enforce specified content policies for scanning the content of email messages and attachments and blocking the transmission of sensitive or inappropriate information or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid being blacklisted and keep compliant with industry security standards and government requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about the complete ProSight line of affordable network management outsourcing services for small and mid-size organizations.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Microsoft Exchange Server 2010 for software-driven telephony include voice-to-character preview for quickly searching your messages instead of listening to each call, digital attendants to answer callers and help them to work through your voice messaging system, programmable call answering processes to forward or filter calls based on Caller ID or contact data, and text messaging notifications concerning missed calls or voice mail. Although Exchange 2010 remains a widely used messaging platform, more powerful versions of Exchange Server have replaced it. Progent's Exchange 2010 experts can help you to manage and troubleshoot your current Exchange 2010 deployment. Progent's Exchange 2016 experts and Office 365 Exchange Online cloud solutions specialists can also assist you to assess the strategic benefits and engineering challenges of migrating to a modern, edition Exchange.



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If your small business is in the East Bay Oakland/Berkeley area area and you need technical help, information technology outsourcing, or advanced expertise from a Progent consultant, call 510-899-7400 or visit Contact Progent.
















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