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What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that enables your internal IT organization to benefit from the system monitoring activities of an outside IT support group. If your company has a small in-house IT staff, Progent's Managed Network Monitoring outsourcing package is an economical way to increase network uptime, throughput and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures Microsoft Operations Manager
  • Progent sets up a remote Operations Manager server to monitor your network
  • Progent provides Contact Center support, coordinated with System Center Operations Manager
  • Progent remotely monitors, diagnoses, and/or resolves problems
  • Progent provides regular service management including application of service packs and security patches
  • Hardware must be under vendor's on-site warranty program

    How can Progent help large enterprises?
    Progent's IT experts can help enterprises to plan, execute, and support major rollouts of key Microsoft, Cisco, and Oracle RDBMS technology by delivering services such as Active Directory (AD) consulting, Microsoft Exchange 2010 Server design services, SQL Server expertise, Cisco network infrastructure design, Oracle database administration services, MySQL consulting, and project management support. Progent has helped some of the world's largest companies to integrate mission-critical IT solutions based on Microsoft technology and can deliver transparent branch office support services to large companies with branch offices in the Bay Area or in major cities through the United States.

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include one-on-one training created for individuals who desire to expand their understanding of mainstream office productivity software and network technology. Learn more about Progent's MS Office Word training, Microsoft Office Excel training and consulting, MS Project training, and classes on Apple Mac OS X applications. In addition, Progent provides live remote webinar training seminars. Virtual online classes offer a versatile and low-cost solution for teaching your IT staff to use a broad range of key software products.

    Progent also offers detailed documentation for all delivered services. These comprehensive service reports provide your in-house IT staff a convenient and useful chronicle of important technical issues concerning your IT system and can shed light on how to anticipate and solve problems in the future.

    Who founded Progent?
    Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative information technology solutions using Microsoft and Cisco technologies. Mr. Kent established Progent in order to address the needs of small companies who can't justify the high cost of maintaining a large IT organization but who still require information systems with world-class dependability, security, and performance.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent offers mid-sized companies in the San Francisco Bay Area and in major cities throughout the S. two cost-effective outsourcing service packages built on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a concise printable spec sheet summarizing Progent's Network Monitoring Packages for medium size businesses, click:Network Monitoring Packages.

    Can Progent help set up pilot systems to help our company test new technology?
    The Progent Test and Training Lab located at the Herakles Data Center in Sacramento includes a collection of advanced computers and network equipment that can be used remotely or on premise to accommodate piloting, evaluations, performance modeling, troubleshooting, disaster recovery planning, training, and additional purposes to help Progent's customers successfully carry out large-scale IT initiatives.

    Can Progent help implement virtual desktops with Windows Server 2008 R2?
    Microsoft's virtual desktop solutions lower the effort needed for network administrators to set up applications so they are standardized across an entire user base, provide the power to control rights to critical information, and enable fast installation of additional or upgraded workstations. With Windows Server 2008 R2, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS simplifies desktop access, enhances performance, tightens security, unifies management, and offers a nearly transparent user experience. Progent's desktop virtualization consultants can help your company to assess the strategic advantages of Microsoft's virtual desktop technologies, set up test and production environments, improve your system architecture to accommodate virtualized clients efficiently, evaluate and resolve security problems, and educate your IT managers to follow best practices to gain a fast ROI from desktop virtualization.

    How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2010?
    Progent's Exchange 2010 migration consultants employ field-proven methodologies to help you move from POP3 email systems to Exchange Server. Progent attends to essential details such as coordinating domain names so that both local and external workers benefit from a trouble-free transition from POP3 email. Progent can assist you with configuring a local Exchange Server solution or help you locate and administer your Microsoft Exchange Server in an off-site, remote Data Center.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer consultants can help you to understand the strategic benefits of XenServer as well as additional Citrix platforms, and can assist you to plan, validate, implement, troubleshoot, and support a XenServer installation. Progent can also analyze your existing Citrix technology deployment and help you to optimize resource utilization, performance, security and compliance, uptime, and recoverability.

    How Can Progent Help with Windows Server 2008 R2?
    Progent’s Microsoft Gold-qualified Windows Server consultants can help your business to migrate smoothly to Microsoft Windows Server 2008 R2 and can maximize the advantages of Windows 2008 by delivering consulting support that include network design, server deployment, Hyper-V virtualization, Failover Clustering set up, business continuity process planning, security strategies, economical and secure remote connectivity, education, and online consulting and troubleshooting.

    Can Progent help our business relocate our IT infrastructure?
    Progent can provide Microsoft and Cisco-certified IT professionals who can assist you with a seamless business network relocation to a new building or campus, including data center selection and deployment, project management, creating a complete security plan that includes physical site security, ISP and telecommunications carrier selection and coordination, and efficient network upgrades. Progent can also assist you to select a colo center to support your key applications, plan your environment, and deliver continuing remote data center IT services.



    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you need technical help, information technology outsourcing, or advanced services from a certified Progent consultant:

    Call 510-899-7400 or send email to information@progent.com















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