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More Questions and Answers

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of an accredited video conferencing consultant with expertise deploying products from the major telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can assist your company to plan, configure, upgrade, or maintain a telepresence environment that protects your current investment and maximizes the strategic value of your information network. Progent also offers the expertise of infrastructure consultants who can assist companies of any size to build and maintain a network that delivers the speed, dependability, protection, and scalability required to accommodate your video conferencing/telepresence environment.

How can Progent help my company upgrade to Windows 8.1?
Progent's Microsoft certified Windows 8.1 upgrade consultants can help you to pilot Windows 8.1 to verify application and driver compatibility and to determine its performance and stability running in your environment. Progent can also help you to estimate the likely strategic value of moving to Windows 8.1. If Microsoft Windows 8.1 makes sense for your business strategy, Progent can help you to design and carry out a non-disruptive upgrade to Microsoft Windows 8.1 from a your current version of Microsoft Windows. Progent's consultants also offer Windows 10 planning and migration assistance.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your company doesn't currently have a full-time IT strategist, Progent's part-time CIO service offers the help of an experienced information officer on an as-needed basis to assist with high-level jobs such as strategic planning, managing IT spending, developing ROI models, business process analysis, vendor negotiation, information security, business impact predictions, automating data center administration, desktop support, patch control, server monitoring, and disaster recovery planning.

Why should a small business outsource IT support?
Whether it means planning network infrastructure, setting up or outsourcing a Help Desk, deploying an updated messaging system, or creating an web-based eCommerce system, outsourcing your IT support services can contain costs and reduce uncertainties, allowing IT support costs to expand in a more linear and gradual fashion than is possible by building up a large, all-purpose in-house IT staff.

What services are available from Progent to support Windows Server 2003?
Progent can assist you with managing, supporting and troubleshooting information technology environments powered by Windows Server 2003, and can support your move to Windows Server 2012 R2 from earlier versions of Microsoft Windows Servers or from Multi-OS networks. Progent's upgrade services cover needs assessment, deployment, configuration, validation, education, and online technical support. If you are planning on creating a hybrid architecture that combines local resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac support specialists and Microsoft-certified experts can help you set up Microsoft Outlook:Mac 2011 or Microsoft Entourage:Mac and Exchange so your Apple Macintosh users are able to collaborate with colleagues who run Microsoft Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Mac software can coexist, allowing Mac users to get and send messages, search the Exchange global address list, copy addresses, sync up appointments, and invite fellow workers to conferences via your Exchange account. Progent's Outlook Mac and Microsoft Entourage specialists can make sure that your Exchange Server is appropriately set up and that LDAP and Outlook Web connectivity are working. Progent also can provide customized online training for Microsoft Outlook:Mac 2011 and Entourage:Mac.

How can Progent help us design and manage a virtualization solution?
Virtualization techniques enable IT organizations to maximize utilization, simplify network administration, and enhance application availability and security. operate multiple virtual servers on one actual processor. Typical applications for virtual servers are resource efficiency, inexpensive hosts for applications that require outdated operating systems, and affordable isolation of application programming or testing environments from on-line ones. Progent's virtualization technology engineers offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere deployment, VMware NSX network virtualization design and integration, and Citrix XenServer virtual server assistance. Progent can install virtual machines to maximize performance, dependability and ease of administration while simultaneously lowering expenses; propose and test business recovery plans that minimize downtown in case of a catastrophe; and provide continuing maintenance, repair, and consulting services as computer technology advances.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can show you how to deploy Microsoft Windows Services for UNIX (SFU) to achieve compatibility between Windows and UNIX environments. SFU provides interoperability between Microsoft Windows Server and different types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX allows you to share Windows folders over NFS and the latest authentication in native Windows Server 2003 Active Directory environments. SFU's Interix component includes a complete set of UNIX utilities and shells, support for a single rooted file system, and a SDK for porting applications.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Creating solutions with Cisco's wireless VoIP phones typically demands that IT teams set up and optimize numerous key pieces of your Wi-Fi infrastructure including APs, routers, wireless LAN controllers, and management tools. Progent's wireless IP phone configuration experts offer online and onsite support to help you build and maintain a Cisco wireless VoIP phone deployment by delivering services that range from debugging the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business experts offer online and on-premises consulting services for organizations of any size to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; configure high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can assist you create and validate a security strategy for your Skype for Business solution that meets government and industry standards.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 incorporates core technologies first developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving security, availability, scale, manageability, reliability and disaster recovery. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V experts can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network topology for a cloud-based or hybrid installation, create and execute a non-disruptive upgrade plan, train your IT administration and technical support personnel, and deliver ongoing consulting and debugging support to ensure that your Hyper-V 2016 investment delivers maximum business value.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 includes major enhancements in critical areas such as speed, uptime, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver efficient remote and onsite services such as planning, deployment, administration, remediation, and software development expertise to help businesses of any size to realize fast return from their SQL Server 2014 investment. In case you are already using SQL Server 2014, Progent can assist you to perform a smooth migration to SQL Server 2016.



More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you are looking for technical assistance, IT outsourcing, or advanced services from a Progent professional, call 510-899-7400 or visit Contact Progent.
















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