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What pricing structure does Progent use for support services?
Progent's simple per-minute engagement model demands no complicated contracts, minimum fees or invisible charges for standard service. Many service organizations require minimum billing or other extra fees that drive up support costs. For online service from Progent during normal business hours, you are billed only for the actual time spent working on your support issue. If it only takes fifteen minutes to fix your problem, then you are invoiced only for fifteen minutes. For scheduled on-premises maintenance work requested more than one day in advance, you pay only for the time when our consultant is present on-site solving your problems. No extra on location surcharges or travel fees. Only our competitive per-minute billing rate. For emergency same-day in-person service visits, you may have to pay for our engineer's travel time, but never a higher emergency rate.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 provides major improvements for managing hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; unified management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

What web development services are available from Progent?
Web development services available from Progent's Consulting Experts include web design, web implementation, .ASP and .NET application development, graphic design, and on-site training in web creation tools. Progent can also provide development engineers who can help you create and deploy specialized eCommerce solutions. For data-driven web sites, Progent offers affordable access to Microsoft SQL Server developers and Oracle RDBMS application programmers.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Unified CM, previously named CallManager, or with Cisco Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps such as Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco SRST systems for high availability.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, justify and implement a plan to move to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold consultants can also provide affordable and effective remote consulting and engineering help so your company can manage 2012 installations. Progent can assist you to assess the business value of migrating from previous versions of Microsoft Windows Server and can follow industry best practices to ensure an efficient move to 2012 R2.

How can Progent enhance my network security?
Progent's CISSP and GIAC-certified security professionals can assist you create a comprehensive IT security strategy that includes technologies plus procedures to protect your IT assets. Progent's Microsoft Internet Security and Acceleration (ISA) Server consultants and Microsoft Forefront TMG 2010 engineers can help you to maintain Microsoft's legacy firewall servers. Progent's ASA 5500-X firewall with Firepower engineers can assist you to maintain Cisco ASA firewalls for maximum network protection. Progent's security assessment testing service bundles provide low-cost evaluations of your current external and internal security environment. Progent's Email Guard spam and virus filtering service can block spam and email-based viruses before they arrive at your security perimeter.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of online network support services available for both urgent as well as non-critical issues. For urgent problems that affect multiple users, crucial people, or a mission-critical program, the TRC can respond within an hour. For standard issues, the TRC will within two hours. In all cases, your trouble ticket will be created promptly and accurately, You will receive a confirmation from the ticketing system, and the TRC will contact you regarding every resolved issue to confirm you are comfortable with the outcome and willing to close out the ticket. Learn more about Progent's TRC Customer Commitment.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager increases the stability of line-of-business applications by proactively identifying and helping to resolve problems before they can crash a network. System Center Operations Manager can improve system throughput by examining predefined performance levels and usage profiles on critical servers, enabling IT managers to be more efficient in integrating performance-related products and to eradicate problem areas before they bring about severe system bottlenecks. However, configuring System Center Operations Manager to take full advantage of this complex monitoring solution can be a challenge. With more five years of experience with the NetIQ software upon which MOM is based, Progent's technical team members can help you select the proper Microsoft System Center Operations Manager components, install and integrate Operations Manager, and create custom rules, scripts, reports and alerts for your IT system. Progent can also document Operation Manager's network monitoring rules and procedures for your IT department.

How can Progent's consultants help with Microsoft SQL Server?
Progent's certified SQL Server consultants, database application programmers, database administrators, project managers, Cisco-certified network architects, disaster recovery specialists, and data security professionals can help your business to maintain and expand your SQL Server environment, create or update data-driven applications, assess the likely business benefits of moving to Microsoft SQL Server 2016 or migrating to SQL Server 2014 from an older release of SQL Server or from a legacy database system, install pilot systems at your site or at Progent's lab, plan and carry out a smooth transition to SQL Server, and configure a cost-effective and safe network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server.

Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level online expertise for business continuity planning, testing, and education to assist you to respond to possible disasters, minimize downtime for your essential network functions, eliminate lost information, and meet regulatory mandates and contractual requirements. Progent's business continuity consultants can work closely with your executive and network administration staff to perform risk analysis, define dependencies, identify the resources needed to operate your organization, determine crucial IT services and define acceptable recovery times, qualify hot backup centers, configure safe remote connectivity for key employees, plan notification systems and assign responsibilities for personnel, document a comprehensive recovery and test plan, and provide training for management and technical staff to execute your business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server product line is no longer offered by Microsoft, this powerful package is still popular. Progent offers a range of Microsoft SBS consulting services for all releases of the platform. In addition, Progent's Windows Server Essentials consultants can assist your organization to assess the possible advantages of moving from an on-premises datacenter based on SBS 2011 or earlier to a hybrid onsite/cloud network by carrying out an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application software. Whether your servers and applications reside on an on premises datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent can provide full-service consulting, technical support, and software design and programming services for Microsoft's strategic platforms including Windows Server, Exchange, SharePoint, and SQL Server.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers the services of an experienced MySQL database administrator, programmer, or data architect to assist your company to plan, develop, and maintain solutions powered by the MySQL platform. Progent can also assist your company integrate MySQL Cluster with Windows 2008 R2 Server Failover Clustering (WSFC) for enterprise-level availability and performance.

How can Progent help my company upgrade to Windows 8.1?
Progent's Microsoft certified Windows 8.1 upgrade consultants can help you to evaluate Microsoft Windows 8.1 to verify application and driver compatibility and to check its speed and reliability working with your applications. Progent can also show you how to evaluate the potential business benefits of adopting Microsoft Windows 8.1. If you decide that Microsoft Windows 8.1 fits your business strategy, Progent can help your IT organization to plan and carry out a smooth deployment of Windows 8.1 from a previous release of Windows. Progent's consultants also offer Windows 10 migration assistance.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of Microsoft-certified SQL Server 2012 engineers as well as seasoned database application programmers, DBAs, project management experts, network infrastructure engineers, disaster recovery specialists, and certified data security consultants to help you to maintain your SQL Server 2012 environment and configure a cost-effective and secure IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also help your company to migrate to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

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If your small business is in the East Bay Oakland/Berkeley area area and you need technical assistance, IT outsourcing, or top-level expertise from a Progent professional, call 510-899-7400 or visit Contact Progent.

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