How can Progent help us fortify Apple Mac network security?
Progent's CISSP and CISM certified security experts can help you secure your Mac network by offering expert services which include providing extensive security assessments, cleaning up after virus and worm attacks, setting up firewalls, designing secure off-site and mobile access, deploying automated software for protection against viruses, spam, and directory harvest attacks, and designing a complete security strategy appropriate for your organization and network environment.

How does Progent document the support services provided to my business?
Progent's detailed network support reporting system offers complete documentation for all client support. Each Progent consultant has full access to all the details of IT support delivered by any staff member to every customer. This record of problems and fixes, as well as false alarms and missteps, is organized as a readily available and searchable in-house database that enables Progent's network consultants to share their knowledge across the company so that the overall efficiency of Progent's support increases over time.

Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh experts can support the creative aspect of Macintosh networks by providing professional services and teaching in graphics, sound, and multi-media. Progent's trainers can provide education in a range of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with specific projects such as scanning or digitizing audio or video or setting up an commercial grade post-production studio.

Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent founded Progent in order to meet the needs of small companies who can't justify the expense of supporting and managing a large IT team but who still require reliable, secure, fast information systems.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network consulting professionals can show you how to construct a cost-effective, fault-tolerant business information system that deals with important areas involving a wide array of network infrastructure technologies and methodologies including non-stop Internet access, server clustering, server and router load balancing, Data Center strategies, interoffice communication, and business continuity planning.

Does Progent support ERP and MRP applications?
Progent supports ERP and MRP software by providing application consulting professionals who can support Microsoft Dynamics products, applications from other vendors, and legacy software that offer accounting, ERP, Manufacturing Resource Planning, project accounting, supply chain management, plus management systems for Human Resource Planning, sales and marketing, retail, and distribution.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent uses a phased approach based on predetermined milestones in order to meet budgetary, scheduling, and engineering goals while avoiding business disruption. Progent's methodology takes advantage of industry project management standards derived from the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, pilots, required adjustments, and expert deployment. All phases are documented to create a detailed description of technical services delivered and to help in ongoing system support.

Can Progent help with web development?
If you want to upgrade your corporate Web site, create internal Webs for applications such as HR or user training, establish a powerful Web presence for a new business, or develop enterprise-class, data-driven Web applications, Progent can give you access to talented and knowledgeable Web architects and developers. Progent's experts can also show you how to build and support a safe, reliable network and telecom environment that include remote and mobile access, to support your Web applications.

What are the benefits of the IT outsourcing packages from Progent?
By ensuring that the proper hardware service contracts are in place and that your network has secure high-performance remote access, Progent's IT outsourcing packages allow for fast fixes for computer problems as well as timely and low-cost IT support thanks to remote monitoring and troubleshooting. Progent can save you money by helping you build rules-based scripts that let MOM perform complex corrective actions which would otherwise demand the manual intervention of IT experts. When you need in-person network support expertise from Progent's certified service staff, you will receive service rate reductions and priority response.

Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can help you set up a secure, robust e-commerce infrastructure and can help you develop web sites that are integrated with sales and inventory programs to minimize the expense and maximize the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you design custom web applications using standard development tools and or customize off-the-shelf applications so that they work with your special business needs.

How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can configure an effective server and network infrastructure, including off-site and wireless access, to optimize the power of Microsoft Dynamics CRM, and Progent's Experts Team can offer your San Francisco Bay Area company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer support databases. Progent gives you access to consulting experts for other sales automation technologies to keep your company ahead of the competition.

Call 510-899-7400 or send email to information@progent.com