Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

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How Can Progent help our company migrate to Exchange 2013?
Progent offers comprehensive Microsoft Exchange Server 2013 migration consulting services such as risk/benefit analysis, outsourced or co-sourced project management, site readiness preparation, cost estimates of all new software licenses and equipment needed, setting up your Active Directory forest and its domains for optimal operation with your Exchange Server 2013 solution, configuring Database Availability Groups that provide HA and resilience to your Exchange mailboxes, pilot testing at a client's location or at Progent's test facility, setting up transitional coexistence of Microsoft Exchange Server 2013 and previous versions of Exchange Server, deployment of the new system, decommissioning the previous system, and training for customer's support staff and users.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki Wi-Fi access point consultants offer online and onsite support services to help organizations of any size to plan, install, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to configure and support Cisco's Meraki-based wireless networks for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as Catalyst, Nexus and Meraki switches, routers and firewalls to build a seamless ecosystem that provides the same connectivity, responsiveness, security, manageability and availability for wired and Wi-Fi clients irrespective of their location or computing device. (Check out Cisco Meraki switches consulting and troubleshooting services.)

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to delivering the highest level of online IT support services possible for emergency and standard problems. For emergency issues that affect multiple users, crucial individuals, or a line-of-business application, the Technical Response Center will engage in one hour or less. For non-critical problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be generated promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you on every corrected problem to confirm you are comfortable with the outcome and ready to close out the ticket. Find out more concerning Progent's TRC Customer Commitment.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified IT experts have in-depth real-world industry backgrounds, in the trenches of business network support, performing a wide variety of technical tasks for a diverse assortment of clients. Each Progent expert carries a set of personal best practices from this broad industry background, and these are further enhanced by the corporate-wide leading practices training that Progent teaches its engineering staff. For larger engagements, Progent technical team members use the Microsoft Solutions Framework (MSF) model for task management which divides projects into well defined and manageable components that decrease the possibility of a project getting out of control.

What are the advantages of Progent's model for remote support?
The majority of IT issues can be fixed quickly by Progent's group of remote service engineers. This minimizes lost productivity that can result from waiting for a local engineer to show up at your office. In addition, many independent engineers and network service groups demand minimum service billing that may turn a 10-minute problem into a two-hour invoice. Progentís practice of charging by the minute and billing only for support that is delivered allows Progentís remote support experts to solve hundreds of minor problems every day at the least possible cost. In addition, the confidence of knowing there is reliable access to Progent's expert group of technical consultants opens the door to a new realm of powerful IT solutions that many small companies might otherwise shy away from for fear of having insufficient support resources.

What versions of VMware's virtualization software are supported by Progent?
VMware Server is a no-cost virtualization product that runs like an application on Linux and Microsoft Windows Servers. VMware Server allows companies to segment a physical server into several logical servers and to experiment with virtualization with minimal monetary outlay. vSphere Hypervisor is a free entry-level product that installs on bare metal. vSphere Hypervisor is well suited for programmers, departments, and branch offices who want to facilitate application development, evaluate software in ready-to-run virtual environments, re-host outdated operating systems, simplify server deployment, and operate demanding application programs including messaging, databases, and accounting. Progent's skilled VMware Server consultants can assist you with VMware Server, VMware GSX Server, and VMware VMotion so your company can take advantage of VMware server consolidation.

Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing support services address a wide range of load balancing technologies including server balancing, business software balancing, and network infrastructure routing. Progent's engineers can help you to improve system fault tolerance and performance by implementing load balancing capabilities incorporated into technologies such as Windows Server 2003 Load Balancing Manager, Windows Server 2008 Network Load Balancing Manager, the NLB mechanism of Microsoft Windows Server 2012, Cisco Switches and IOS-based Routers, Citrix Metaframe, and F5 Networks BIG-IP.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop experts and XenApp virtual desktop engineers can assist you to plan, implement, manage, and troubleshoot a virtualized Windows desktop delivery system built on XenDesktop or XenApp for desktop virtualization. Progent's Cisco CCIE network engineers can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter management and support experts can assist your organization to manage and support an off-site datacenter that features high uptime, advanced protection, and rapid disaster recovery.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consultants have more than 10 years of experience configuring, maintaining and fixing the key components included with System Center and can help your organization to design, configure, maintain, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent's consultants can help you to migrate to the latest edition of Microsoft System Center from an older one or from a third-party datacenter management solution to deliver the benefits of best-in-class deployment, centralized management, security and compliance, plus datacenter and critical application performance monitoring.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network engineers can help you to design and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate efficiently from discontinued equipment to current versions. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to help your business to streamline the administration and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain networks that incorporate a mix of Juniper's software platforms.

How can Progent help large enterprises?
Progent's certified consultants can assist large businesses to design, deploy, and support major rollouts of vital Microsoft, Cisco, and Oracle platforms by providing support services including Active Directory (AD) expertise, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, SQL Server programming, Cisco infrastructure engineering, Oracle DBA and development services, MySQL expertise, and project management assistance. Progent has helped some of the world's largest enterprises to integrate crucial information technology solutions based on Microsoft technology and can deliver seamless branch office support to nationwide businesses with local offices in the San Francisco Bay Area or in major cities through the United States.

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If your small business is in the East Bay Oakland/Berkeley area area and you are looking for computer assistance, IT outsourcing, or advanced services from a certified Progent professional, call 510-899-7400 or visit Contact Progent.

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