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Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 features a new design that improves cloud integration, works with popular handheld devices, permits single sign-on with Azure AD, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants have the depth and breadth of knowledge and hands-on experience to address the many IT and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will maximize the return on your investment in this powerful product.

Where can I review testimonials from Progent's customers?
Progent has delivered online or on-premises IT support service to businesses in each state in the United States. Many of these customers have expressed their appreciation to Progent through testimonials to the excellence of Progent's service staff. Take a look at Progent's client testimonials to learn what people say concerning the quality of Progent's consulting services.

Can Progent help us keep our Cisco IOS software up to date?
If your network includes Cisco Systems appliances, you may be using an old version of Cisco IOS, the control software powering most Cisco router as well as the latest Cisco switches. Cisco frequently publishes updates to IOS to fix bugs, shore up security vulnerabilities, or improve features. Unfortunately, updating Cisco IOS and other Cisco OS platforms can be tricky, depending upon your Cisco device and your network infrastructure. As an example, there may be limitations of local Flash storage that might cause a new software version to operate improperly. Progent's Cisco CCIE-certified consultants can provide a wide variety of support services related to upgrading Cisco IOS software or any Cisco software platform such as IOS EX or CallManager. Progent's consultants can run inventories of your router software, propose appropriate updates, provision Cisco appliances, copy images, configure and test your new software, optimize throughput, troubleshoot issues, and train your IT managers how to take advantage of all important new functions.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, rationalize and implement a project to to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft Gold-certified consultants can also provide affordable and effective remote consulting services and technical support so your company can manage 2012 deployments. Progent can help you to determine the business value of migrating from earlier versions of Microsoft Windows Server and can follow best practices to support an efficient transition to Windows Server 2012 R2.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server family is no longer available, this software bundle remains popular. Progent provides extensive Microsoft SBS consulting services for all releases of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consultants can assist your organization to evaluate the possible advantages of moving from an on-premises environment based on Small Business Server version 2011 or earlier to a hybrid onsite/cloud network by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application software. Regardless whether your servers and applications are hosted on a local datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent can provide comprehensive consulting, technical support, and application design and programming services for Microsoft's core business products including Windows Server, Exchange Server, SharePoint, and Microsoft SQL Server.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word experts offer a wide selection of affordable remote support services to help you to maintain your existing Microsoft Word solution or assist you to move to a current version of Office Word. Support available from Progent's experts include VBA programming, isolating and resolving compatibility issues between various releases of Word, interfacing Office Word with other Office apps like Excel and Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, and smart phone and tablet synchronization, and online Microsoft Office Word and Office 365 Word training sessions tailored for individuals or groups.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix XenDesktop consultants and XenApp virtual desktop engineers can help you to design, implement, manage, and support a virtualized Windows desktop and application delivery and management solution based on XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco-certified CCIE network engineers can help you enhance your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter support consultants can help you to manage and support an off-site datacenter that offers high availability, enhanced security, and fast disaster recovery.

What are the advantages of Progent's model for remote support?
Most computer system problems can be fixed immediately by Progent's group of remote service engineers. This eliminates lost productivity which can result from waiting for a local engineer to appear in person. In addition, many independent engineers and network consulting firms demand minimum on-site charges that can convert a ten-minute problem into a 2-hour invoice. Progentís practice of charging per minute and billing only for service actually performed allows Progentís remote service engineers to solve hundreds of minor problems every day at the least feasible cost. Further, the security of knowing there is ready access to Progent's expert group of technical professionals opens the door to a new realm of sophisticated IT solutions that many small organizations would otherwise shy away from because of the risk of having inadequate support resources.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide the services of a MySQL DBA, programmer, or data architect to help you to plan, implement, and maintain solutions built on MySQL. Progent's consultants can also help you run MySQL Cluster Edition with Windows 2008 R2 Server Failover Clustering for enterprise-class fault tolerance and performance.

What versions of VMware's virtualization software are supported by Progent?
VMware Server is a no-cost virtualization package that runs like an application on Linux and Microsoft Windows Servers. VMware Server enables companies to segment a physical server into multiple virtual servers and to experiment with virtualization with minimal cost. VMware vSphere Hypervisor is a free entry-level product that runs without a host OS. VMware vSphere Hypervisor is well suited for programmers, workgroups, and branch offices who want to streamline software development, evaluate software in ready-to-run virtual machines, run outdated operating systems, save time in server provisioning, and run resource-intensive application programs such as email, databases, and financials. Progent's experienced VMware Virtual Server consultants can help you with VMware Server, VMware ESX Server, and VMware VMotion so your business can take advantage of VMware server optimization.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can nurture the creative aspect of Macintosh networks by providing professional services and teaching in graphics, sound, and video. Progent's consultants can provide {Mac application software training for titles such as Adobe PhotoShop, Adobe Illustrator, QuarkXPress, Adobe After Effects, Apple Logic, and Digidesign Pro Tools. Progent can also help you with specific projects such as scanning or digitizing audio or video or installing an audio/video post-production facility.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified Wi-Fi experts can assist you to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the new 802.11ac Wi-Fi specification, enabling you to get three times the performance for your Wi-Fi network while expanding the signal coverage.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide medium size organizations in Northern California and in major cities across the U two cost-effective outsourcing support programs built around Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a concise printable fact sheet summarizing Progent's Network Monitoring Packages for medium size businesses, click:Network Monitoring Packages.

    Does Progent support Lync Server 2013?
    Microsoft Lync Server 2013 enables organizations of all sizes to build a manageable and protected communications environment that supports a BYOD computing model with IM, presence, audio/video and web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide assortment of desktop and mobile devices. Progent's certified Lync 2013 consultants can help you to evaluate the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed model appropriate for your current and future goals, deploy Lync 2013 so as to speed up your ROI, and deliver custom online and onsite training to your management team and users. Progent has expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 apps such as Outlook, Excel and PowerPoint.

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    If your small business is in the East Bay Oakland/Berkeley area area and you require technical assistance, IT outsourcing, or advanced services from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.

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