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Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the core of high availability for Microsoft Exchange Server 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a group of up to 16 Mailbox servers in which any server in a DAG can host a copy of a mailbox database from a different DAG server. DAG servers cooperate with one another to recover automatically from failures that affect mailbox databases. Progent's certified Exchange consultants can provide DAG consulting services to help you design, deploy and manage an HA environment for your Exchange 2013 mailbox servers.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified Microsoft Exchange 2016 migration consultants can assist you in any and all phases of your upgrade to Exchange 2016 including planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, mailbox databases and logs; configuring HLB for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab at the Herakles Internet Data Center in Sacramento has a collection of dedicated servers and network infrastructure intended to be utilized online or on site to accommodate system testing, evaluations, capacity testing, troubleshooting, disaster recovery planning, training, and other purposes to help Progent's customers succeed with major projects.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to providing the best quality of online IT support offered anywhere for emergency and standard problems. For emergency issues that impact many users, key individuals, or a line-of-business application, the Technical Response Center can respond within an hour. For standard issues, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be generated promptly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding each corrected problem to make sure you are comfortable with the resolution and ready to close the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-qualified consultants have extensive information technology industry experience, in the trenches of IT support, executing a wide variety of technical tasks for a diverse assortment of customers. Every Progent expert brings a set of personal methodologies from this broad industry experience, and these are further enhanced by the corporate-wide leading practices education that Progent teaches its support staff. For larger projects, Progent consulting staff follow the Microsoft Solutions Framework (MSF) structure for task management which breaks projects down into discrete and manageable sections that decrease the risk of a project spinning out of control.

Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh experts can support the creative aspect of Mac environments by providing consulting services and training in graphics, audio, and multi-media. Progent's consultants offer Apple Mac application education for titles such as Adobe PhotoShop, Adobe Illustrator, QuarkXPress, Apple Final Cut Pro, Apple Logic, and Digidesign Pro Tools. Progent can also help you with complex projects such as scanning or digitizing sound or motion video or installing an commercial grade post-production studio.

How can Progent help us migrate to Skype for Business Server?
Progent's Skype for Business consultants offer remote and on-premises expertise for organizations of all sizes to evaluate the costs/benefits of upgrading to Skype for Business from any release of Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; set up high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration platforms such as Cisco Video Interop Server. Progent's certified data security experts can help you create and verify a security strategy for your Skype for Business deployment that meets government and industry standards.

Does Progent offer consulting help for server clustering with Windows Server?
Progent can provide Microsoft Windows Server 2012 R2 failover clustering consulting and support, Microsoft Windows Server 2008 failover clustering expertise, and Microsoft Windows 2003 Cluster Server support to enable your company implement clustered server configurations that offer ultra-high uptime, even for routine maintenance functions. This high-availability is feasible because any server in a cluster can be taken off-line for maintenance work without affecting workers. Server clustering also allows IT personnel to perform vital security enhancements during normal working hours without impacting user productivity.

What services are available from Progent to support Windows Server 2003?
Progent can assist your company with managing, maintaining and troubleshooting information technology environments powered by Microsoft Windows Server 2003, and can support your transition to Windows Server 2012 R2 from earlier versions of Windows Servers or from mix-platform environments. Progent's migration services cover planning, installation, configuration, piloting, training, and remote troubleshooting.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified Wi-Fi experts can assist your business to migrate to Aironet wireless access points and Cisco wireless controllers that comply with the recently approved 802.11ac Wi-Fi standard, making it possible to triple the speed for your wireless network while extending the coverage area.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-certified network engineers can assist you to design and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from outdated equipment to current versions. Progent's Junos OS consultants offer support for Juniper's premiere network control software to help your business to streamline the management and improve the protection of your Juniper VPN appliances and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain networks that include a mix of Juniper's software platforms.

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If your small business is in the East Bay Oakland/Berkeley area area and you need computer help, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 510-899-7400 or visit Contact Progent.

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