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Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning help for a range of products such as:
  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Accounting Software by Intuit

    Does Progent offer network monitoring support?
    Progent provides a selection of Network Support Packages built around the proactive problem solving abilities of Operations Manager, a cutting-edge network management software platform that monitors the reliability, speed and security of your information system and identifies problems before they can bring down your system. To give you more insight about the performance and robustness of your network infrastructure, Progent can help you integrate and operate popular network monitoring software powered by Linux.

    Does Progent support Lync Server 2013?
    Microsoft Lync Server 2013 enables organizations of all sizes to create a centrally managed and secure communications environment that supports the modern BYOD computing style with IM, real-time presence, web meetings with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide range of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants can assist your company to assess the business benefits of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed topology appropriate for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and provide live online and onsite training to your management team and users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients, Excel and PowerPoint.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer engineers can assist your company to understand the business advantages of XenServer as well as other Citrix products, and can help your IT organization to plan, test, execute, troubleshoot, and support a XenServer solution. Progent can also assess your current Citrix technology environment and show you how to optimize resource utilization, responsiveness, protection, availability, and recoverability.

    Can Progent help with setting up and using Microsoft Project?
    Progent's certified Microsoft Project experts can provide in-depth expertise in implementing and managing Microsoft Project Server and Project Online and can provide a broad range of cost-effective online support services following industry leading practices to assist businesses of all sizes to get all the advantages of this leading platform. Consulting support offered by Progent include project design, installation and migration, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training classes.

    What types of organizations can Progent help?
    Progent provides IT outsourcing, Azure and Amazon AWS cloud integration plus PC and mobile device support for small and midsize businesses, economical online IT consulting for local governments and school districts, plus branch office support and disaster recovery/business continuity solution design for large corporations. Progent's small business clients typically cannot afford the distraction and expense required to maintain their own full-time IT management team and rely on Progent for as-needed advice, system integration and remediation. Small and midsize businesses find it cost effective to utilize Progent's remote expertise on an as-needed basis for tasks like Microsoft Windows Server deployment, Exchange Server set up, network hardware patching, datacenter relocation, hybrid cloud integration, or Call Center services. For advanced disaster recovery/business continuity(DR/BC) systems, Progent can provide fast remote or on-premises access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and GIAC-certified information assurance consultants offer a range of security and compliance assessment packages designed for networks of all sizes.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud readiness, supports the most popular handheld devices, permits one-time sign-on with Azure AD, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants have the depth and breadth of knowledge and hands-on experience to resolve the critical IT and business issues involved with deploying and managing Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the business value of your investment in this mission-critical product.

    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group (DAG) is the core of high availability for Microsoft Exchange 2013 Mailbox servers. Introduced in Exchange Server 2010, a DAG is a collection of as many as 16 MBX servers where any DAG server can contain a copy of an Exchange mailbox database from any other server in the group. DAG servers cooperate with one another to restore unassisted from breakdowns that affect MBX databases. Progent's Microsoft certified Exchange experts can provide DAG consulting services to help you design, configure and manage a high availability solution for your Exchange 2013 mailboxes.

    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent offers two low-cost service bundles designed to allow small businesses to get an independent network security evaluation from a qualified security consultant. With Progent's External Security Inventory Checkup, an engineer administers an extensive examination of your IT infrastructure from outside your company firewall to uncover possible risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a network scan from a secure machine inside your company firewall to evaluate the risk to internal attacks. Both security inventory services are configured and executed from a secured remote site.

    How can Progent help improve the fault tolerance of my network?
    Progent's fault-tolerant IT support professionals can help you create a cost-effective, fault-tolerant network that deals with critical issues involving a wide array of network backbone technologies and processes such as fault tolerant Internet access, server and storage clustering, server and router load balancing, Data Center strategies, multi-site connectivity, and business continuity planning.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Microsoft Windows Server 2012 R2 is a major advance in making IT networks more secure and fault tolerant, simpler to virtualize and manage, faster, and able to offer an improved environment for web hosting and development. Progent's Microsoft Gold-certified Windows 2012 R2 support experts can assist your business get the most from the improvements incorporated into Windows Server 2012 R2 by providing certified consulting, support, training, temporary staffing, network monitoring, and security expertise.

    How can Progent enhance my network security?
    Progent's CISA and CISM-certified network security engineers can assist you develop a company-wide IT security plan that includes hardware and software plus policies to guard your information assets. Progent's ISA Server experts and Microsoft Forefront Threat Management Gateway engineers can assist you to maintain Microsoft's legacy firewall platforms. Progent's Cisco ASA 5500-X firewall with Firepower Services engineers can help you to deploy Cisco ASA firewalls for maximum infrastructure security. Progent's security assessment testing service packages offer low-cost evaluations of your current external and internal security environment. Progent's Email Guard spam filtering service can stop spam and email-based malware before they make it to your firewall.

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    If your small business is in the East Bay Oakland/Berkeley area area and you are in need of technical assistance, IT outsourcing, or top-level services from a certified Progent consultant, call 510-899-7400 or visit Contact Progent.

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